[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if I do not owe anymore money for March or April I accept this resolution
Regards,
[redacted]
February 28, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: February 21, 2018
[redacted]...
[redacted]
Sarasota, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On February 26, 2018, I spoke with [redacted] and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion ends. The billing on the account is accurate. I explained the account was previously under a 12 month promotional offer for the Starter Double Play, which includes Digital Starter and Blast! Internet, valid from October 14, 2016 through October 14, 2017. The promotion then transitioned to year two rates valid for another 12 months as of October 14, 2017 through October 13, 2018 at which time retail rates will apply. The account also has premium channel HBO, High Definition Technology Fee, Any room digital video recorder (DVR) and Internet/voice Equipment rental plus taxes and fees. [redacted] was given a retention discount valid for 12 months effective as of February 22, 2018 through February 21, 2019. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Dominique R.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 21, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: ...
April 9, 2017
[redacted] [redacted] Indianapolis, IN, [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing
adjustment.
After my initial conversation with Mr. Wright on April 10, 2017, I followed-up on April 20, 2017 and I
explained that an adjustment was applied to the account on April 11, 2017 to satisfy the remaining
balance of the closed business account.
The adjustment will appear on the final billing statement and the account is considered satisfied and
closed as of April 11, 2017. I confirmed that the account was not turned over to third party collections. I
apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should
you have any questions or need additional information, please contact me at ###-###-####.
Regards,
John C[redacted] Executive Customer Relations
February 28, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: February 16,...
2018
[redacted] [redacted] Sunnyvale, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On February 16, 2018, I spoke with [redacted] and scheduled a disconnection of service effective on that date. I backdated the billing to January 2, 2018 as requested which created a credit balance. An additional credit was applied to his account on February 18, 2018 due to the time and frustration [redacted] experienced while attempting to resolve this matter. All credits will appear on the March 16, 2018 billing statement. I contacted [redacted] on February 20, 2018 and provided the above information. I advised him a refund check has been issued and can take seven to ten business days to arrive. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If and only if credit is issued for a minimum of three months. I will not accept a 1 month credit.
Regards,
[redacted]
April 25, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 15, 2016
Re: ...
[redacted]
[redacted]
Colorado Springs, CO [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 15, 2016, regarding a billing related concern.
Upon receipt of this complaint, I spoke with [redacted] on April 19, 2016, and confirmed that the Comcast Digital Voice has been billed to the account since the original installation was completed on April 17, 2014. I advised [redacted] that the taxes and fees associated with the Comcast Digital Voice service, including fees for the e911 service, are valid and that I was unable to locate any dispute of these charges during the last 24 months. At [redacted]’s request, I disconnected the Comcast Digital Voice service, and downgraded the account to a Preferred and Performance Double Play bundle.
[redacted] is now subscribed to Preferred Cable TV and Performance Pro (with Blast! upgrade) Internet service, on a 24 month transitional, non-contractual, promotional rate. The first year rate is billed from April 19, 2016, through April 18, 2017. The second year is billed from April 19, 2017, through April 18, 2018, after which time standard retail rates will apply. I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext.
[redacted].
Regards,
Nicholas B.
Executive Customer Relations
Comcast | West Division
February 5, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 22, 2016
Re: [redacted]
[redacted] [redacted],
Saint Augustine, FL [redacted]
Dear Sir or Madam,
This...
letter is in response to the complaint filed by **. [redacted] received in our office January 22, 2016 in regard to their disconnect request.
Our records reflect that [redacted] is not an authorized user on the account in question. However, I spoke with the account holder [redacted] on February 3, 2016 and discussed their concerns.
On February 3, 2016, I spoke with [redacted] and after reviewing the request, we have made the decision to waive the early termination fees associated with the cancellation of the account. The disconnection was processed with the early termination fee waiver on February 5, 2016 with an effective billing date of January 11, 2016. I apologized for any inconvenience this many have caused while attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jason M.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am waiting for a FINAL BILLING STATEMENT before closing the matter. I was told the same thing by Comcast outlined in the letter to you. I don’t trust a single thing they say until I receive a FINAL BILL showing a zero balance.
Regards,
[redacted]
November 4, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted] Date of Notice: October 27, 2015
Re: [redacted]...
[redacted]
[redacted]
Derry, New Hampshire [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted] received in our office on October 27, 2015 referencing equipment charges.
I spoke with **. [redacted] on October 30, 2015 and advised that the equipment and the charges were removed from the account on October 30, 2015. I advised **. [redacted] that the credit balance refund will be received within seven to ten business days.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Monday – Friday, 9:00a.m. to 5:30p.m.
Regards,
William C[redacted] Executive Customer Relations
Comcast | Greater Boston Region
January 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 13, 2016
Re: [redacted]...
[redacted]
[redacted] [redacted] Baltimore, MD [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office January 13, 2016 in regard to receiving promotional rates.
I spoke with [redacted] on January 15, 2016 and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, 2016 as a onetime courtesy. The promotion will expire February 9, 2017. At the conclusion of the promotion, standard retail rates will apply. A credit was applied to the account on January 12, 2016 and January 15, 2016 for DVR equipment and HD Technology Fees from November 10, 2015 through January 15, 2016. The credit will appear on the January 31, 2016 billing statement.
An apology qas provided for any inconvenience experienced in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P[redacted] Comcast Cable Communications, LLC
May 9, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 6, 2016
Re: [redacted]
[redacted]...
[redacted]
Brick, NJ 08724
Dear Sir or Madam,
This letter is in response to the complaint filed by Ms. [redacted] received in our office on May 6, 2016 in regard to a billing explanation request.
I spoke with Ms. [redacted] on May 9, 2016 and provided a detailed explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion ends. On May 9, 2016, a 24 month promotional offer for the HD Preferred Plus triple play was added to the account. The first year rate is effective May 9, 2016 until May 8, 2017. The rate will increase at the second year of the promotional offer effective May 9, 2017 and will expire on May 8, 2018. The promotional rate does not include equipment, taxes or fees. After the promotional rate ends, standard retail rates will apply.
I apologized for any inconvenience experienced in attempting to have this matter resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Elaine S[redacted]
Comcast Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
November 16, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of...
Notice: October 29, 2016
[redacted]
[redacted] Harrisonburg, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
Due to a late fee being charged on his account [redacted] believed his twenty four month promotional agreement was not being honored. I spoke to [redacted] on November 4, 2016, and explained that a late fee is applied to a customer's account whenever there is an unpaid balance after the due date has passed.
The late fee had been charged on October 26, 2016, but I removed it by applying a credit on November 4, 2016 during our conversation. This will be reflected in [redacted]s November 26, 2016 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Chip S.
Executive Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. If the problem recurs, I will contact [redacted] directly.
Regards,
[redacted]
July 19, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: July 4, 2016
[redacted]
[redacted]
Arlington Heights,...
IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by [redacted] regarding a porting concern.
Comcast’s records indicate that [redacted] requested to port his telephone number to Comcast; however, he never completed Comcast’s Third Party Verification (“TPV”) process. [redacted] completed the TPV process and on July 5, 2016, Comcast submitted a Local Service Request to [redacted] to port his telephone number and received a Firm Order Confirmation from [redacted]. On July 7, 2016, [redacted]’s telephone number was successfully activated to Comcast.
On July 14, 2016, I spoke with [redacted] to discuss his concerns and apologize for any inconvenience and frustration experienced while attempting to resolve this matter. [redacted] confirmed his service issues were resolved on July 13, 2016 when a Comcast technician replaced inside cable wiring and installed an amplifier to improve the signal levels throughout the home. A credit was applied to [redacted]’s account for the loss of service and technician visits. Some credits were reflected on [redacted]’s June billing statement. Additional credits will be reflected on his August billing statement.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Corey S.
Executive Customer Relations
May 20, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 18, 2016
Re: [redacted]
[redacted]...
[redacted].
Sterling Heights, MI [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office May 18, 2016 referencing a refund.
A Comcast representative spoke with [redacted] on May 19, 2016 and the refund check will be mailed within 7-10 business days. We advised that the equipment was updated to customer own equipment on September 4, 2015. A credit was applied to the account on May 19, 2016 for the unreturned equipment fee. An apology was extended for the inconvenience experience while trying to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, Heather M., at ###-###-####.
Regards,
Rhonda T.
Executive Customer Relations Specialist
July 6, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: June 20, 2017
[redacted] ...
[redacted] Apartment ** Okeechobee, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by [redacted].
On June 21, 2017, I spoke with [redacted] to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue. [redacted] confirmed that she received the [redacted] prepaid card. I applied an additional courtesy credit to her account. The credit was reflected on [redacted]’s July billing statement.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Donald G.
Executive Customer Relations
April 18, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number [redacted]
Date of Notice: ...
April 5, 2017
[redacted] PO Box [redacted]
Lisle, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On April 10, 2017 I spoke with [redacted], an authorized party, and advised her that credits were applied to this account on April 4, 2017, April 5 and April 10, 2017. These were given in order to reverse the charges that were placed on the account due to a coding error for internet service in the billing system.
The dates of this this error ran from January 2013 to April of 2017. These credits will appear on the April 23, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Maliik B.
Executive Support Analyst
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if I do not owe anymore money for March or April I accept this resolution
Regards,
[redacted]
February 28, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: February 21, 2018
[redacted]...
[redacted]
Sarasota, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On February 26, 2018, I spoke with [redacted] and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion ends. The billing on the account is accurate. I explained the account was previously under a 12 month promotional offer for the Starter Double Play, which includes Digital Starter and Blast! Internet, valid from October 14, 2016 through October 14, 2017. The promotion then transitioned to year two rates valid for another 12 months as of October 14, 2017 through October 13, 2018 at which time retail rates will apply. The account also has premium channel HBO, High Definition Technology Fee, Any room digital video recorder (DVR) and Internet/voice Equipment rental plus taxes and fees. [redacted] was given a retention discount valid for 12 months effective as of February 22, 2018 through February 21, 2019. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Dominique R.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 21, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: ...
April 9, 2017
[redacted] [redacted] Indianapolis, IN, [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing
adjustment.
After my initial conversation with Mr. Wright on April 10, 2017, I followed-up on April 20, 2017 and I
explained that an adjustment was applied to the account on April 11, 2017 to satisfy the remaining
balance of the closed business account.
The adjustment will appear on the final billing statement and the account is considered satisfied and
closed as of April 11, 2017. I confirmed that the account was not turned over to third party collections. I
apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should
you have any questions or need additional information, please contact me at ###-###-####.
Regards,
John C[redacted] Executive Customer Relations
February 28, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: February 16,...
2018
[redacted] [redacted] Sunnyvale, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On February 16, 2018, I spoke with [redacted] and scheduled a disconnection of service effective on that date. I backdated the billing to January 2, 2018 as requested which created a credit balance. An additional credit was applied to his account on February 18, 2018 due to the time and frustration [redacted] experienced while attempting to resolve this matter. All credits will appear on the March 16, 2018 billing statement. I contacted [redacted] on February 20, 2018 and provided the above information. I advised him a refund check has been issued and can take seven to ten business days to arrive. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Thomas S.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If and only if credit is issued for a minimum of three months. I will not accept a 1 month credit.
Regards,
[redacted]
April 25, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 15, 2016
Re: ...
[redacted]
[redacted]
Colorado Springs, CO [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 15, 2016, regarding a billing related concern.
Upon receipt of this complaint, I spoke with [redacted] on April 19, 2016, and confirmed that the Comcast Digital Voice has been billed to the account since the original installation was completed on April 17, 2014. I advised [redacted] that the taxes and fees associated with the Comcast Digital Voice service, including fees for the e911 service, are valid and that I was unable to locate any dispute of these charges during the last 24 months. At [redacted]’s request, I disconnected the Comcast Digital Voice service, and downgraded the account to a Preferred and Performance Double Play bundle.
[redacted] is now subscribed to Preferred Cable TV and Performance Pro (with Blast! upgrade) Internet service, on a 24 month transitional, non-contractual, promotional rate. The first year rate is billed from April 19, 2016, through April 18, 2017. The second year is billed from April 19, 2017, through April 18, 2018, after which time standard retail rates will apply. I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext.
[redacted].
Regards,
Nicholas B.
Executive Customer Relations
Comcast | West Division
February 5, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 22, 2016
Re: [redacted]
[redacted] [redacted],
Saint Augustine, FL [redacted]
Dear Sir or Madam,
This...
letter is in response to the complaint filed by **. [redacted] received in our office January 22, 2016 in regard to their disconnect request.
Our records reflect that [redacted] is not an authorized user on the account in question. However, I spoke with the account holder [redacted] on February 3, 2016 and discussed their concerns.
On February 3, 2016, I spoke with [redacted] and after reviewing the request, we have made the decision to waive the early termination fees associated with the cancellation of the account. The disconnection was processed with the early termination fee waiver on February 5, 2016 with an effective billing date of January 11, 2016. I apologized for any inconvenience this many have caused while attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jason M.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am waiting for a FINAL BILLING STATEMENT before closing the matter. I was told the same thing by Comcast outlined in the letter to you. I don’t trust a single thing they say until I receive a FINAL BILL showing a zero balance.
Regards,
[redacted]
November 4, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted] Date of Notice: October 27, 2015
Re: [redacted]...
[redacted]
[redacted]
Derry, New Hampshire [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted] received in our office on October 27, 2015 referencing equipment charges.
I spoke with **. [redacted] on October 30, 2015 and advised that the equipment and the charges were removed from the account on October 30, 2015. I advised **. [redacted] that the credit balance refund will be received within seven to ten business days.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Monday – Friday, 9:00a.m. to 5:30p.m.
Regards,
William C[redacted] Executive Customer Relations
Comcast | Greater Boston Region
January 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 13, 2016
Re: [redacted]...
[redacted]
[redacted] [redacted] Baltimore, MD [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office January 13, 2016 in regard to receiving promotional rates.
I spoke with [redacted] on January 15, 2016 and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, 2016 as a onetime courtesy. The promotion will expire February 9, 2017. At the conclusion of the promotion, standard retail rates will apply. A credit was applied to the account on January 12, 2016 and January 15, 2016 for DVR equipment and HD Technology Fees from November 10, 2015 through January 15, 2016. The credit will appear on the January 31, 2016 billing statement.
An apology qas provided for any inconvenience experienced in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P[redacted] Comcast Cable Communications, LLC
May 9, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 6, 2016
Re: [redacted]
[redacted]...
[redacted]
Brick, NJ 08724
Dear Sir or Madam,
This letter is in response to the complaint filed by Ms. [redacted] received in our office on May 6, 2016 in regard to a billing explanation request.
I spoke with Ms. [redacted] on May 9, 2016 and provided a detailed explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion ends. On May 9, 2016, a 24 month promotional offer for the HD Preferred Plus triple play was added to the account. The first year rate is effective May 9, 2016 until May 8, 2017. The rate will increase at the second year of the promotional offer effective May 9, 2017 and will expire on May 8, 2018. The promotional rate does not include equipment, taxes or fees. After the promotional rate ends, standard retail rates will apply.
I apologized for any inconvenience experienced in attempting to have this matter resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Elaine S[redacted]
Comcast Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
November 16, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of...
Notice: October 29, 2016
[redacted]
[redacted] Harrisonburg, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
Due to a late fee being charged on his account [redacted] believed his twenty four month promotional agreement was not being honored. I spoke to [redacted] on November 4, 2016, and explained that a late fee is applied to a customer's account whenever there is an unpaid balance after the due date has passed.
The late fee had been charged on October 26, 2016, but I removed it by applying a credit on November 4, 2016 during our conversation. This will be reflected in [redacted]s November 26, 2016 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Chip S.
Executive Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. If the problem recurs, I will contact [redacted] directly.
Regards,
[redacted]
July 19, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: July 4, 2016
[redacted]
[redacted]
Arlington Heights,...
IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by [redacted] regarding a porting concern.
Comcast’s records indicate that [redacted] requested to port his telephone number to Comcast; however, he never completed Comcast’s Third Party Verification (“TPV”) process. [redacted] completed the TPV process and on July 5, 2016, Comcast submitted a Local Service Request to [redacted] to port his telephone number and received a Firm Order Confirmation from [redacted]. On July 7, 2016, [redacted]’s telephone number was successfully activated to Comcast.
On July 14, 2016, I spoke with [redacted] to discuss his concerns and apologize for any inconvenience and frustration experienced while attempting to resolve this matter. [redacted] confirmed his service issues were resolved on July 13, 2016 when a Comcast technician replaced inside cable wiring and installed an amplifier to improve the signal levels throughout the home. A credit was applied to [redacted]’s account for the loss of service and technician visits. Some credits were reflected on [redacted]’s June billing statement. Additional credits will be reflected on his August billing statement.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Corey S.
Executive Customer Relations
May 20, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 18, 2016
Re: [redacted]
[redacted]...
[redacted].
Sterling Heights, MI [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office May 18, 2016 referencing a refund.
A Comcast representative spoke with [redacted] on May 19, 2016 and the refund check will be mailed within 7-10 business days. We advised that the equipment was updated to customer own equipment on September 4, 2015. A credit was applied to the account on May 19, 2016 for the unreturned equipment fee. An apology was extended for the inconvenience experience while trying to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, Heather M., at ###-###-####.
Regards,
Rhonda T.
Executive Customer Relations Specialist
July 6, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: June 20, 2017
[redacted] ...
[redacted] Apartment ** Okeechobee, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by [redacted].
On June 21, 2017, I spoke with [redacted] to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue. [redacted] confirmed that she received the [redacted] prepaid card. I applied an additional courtesy credit to her account. The credit was reflected on [redacted]’s July billing statement.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Donald G.
Executive Customer Relations
April 18, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number [redacted]
Date of Notice: ...
April 5, 2017
[redacted] PO Box [redacted]
Lisle, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On April 10, 2017 I spoke with [redacted], an authorized party, and advised her that credits were applied to this account on April 4, 2017, April 5 and April 10, 2017. These were given in order to reverse the charges that were placed on the account due to a coding error for internet service in the billing system.
The dates of this this error ran from January 2013 to April of 2017. These credits will appear on the April 23, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Maliik B.
Executive Support Analyst