July 13, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: July 6, 2016
...
[redacted]
[redacted]
Apt *
Fort Lauderdale, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On July 9, 2016, I spoke with [redacted] and provided a detailed explanation of the overall bill to include the monthly charges, promotional timelines, and current service package. To honor the promised promotional rate, a monthly credit has been applied to the account effective July 22, 2016 through April 22, 2017. An additional credit was applied to the account on July 9, 2016 for the difference in quoted price already charged. The first monthly credit and additional credit will appear on the billing statement dated July 24, 2016.
I apologized to for any inconvenience experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Delcarme J.
Executive Customer Relations
April 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 12, 2016
Re: [redacted] [redacted]
[redacted]...
[redacted]
Pekin, Illinois [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] [redacted] received in our office April 12, 2016 regarding a billing issue.
On April 12, 2016, a Comcast Representative spoke with [redacted], authorized user on the account, and explained a credit was applied to the account on April 12, 2016 for the service visit charge applied to the account on March 30, 2016. The credit will appear on the next billing statement, which will be issued on May 5, 2016. An apology was extended for any inconvenience experienced in attempting to have this matter resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague Greg, at ###-###-####.
Regards,
Sara R.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 21, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: March 7, 2018
...
[redacted] [redacted] Seattle, WA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On March 7, 2018, I spoke with [redacted] and explained to him, that his current promotion for the 12-month XFINITY Starter Double Play, at the previous promotional rate was applied as a courtesy on December 23, 2017 through December 22, 2018, at which time standard rates will apply. The promotional rates do not include additional service, equipment, taxes and fees. I explained the promotional roll off and the standard rates agreed to at the end of the promotional period. [redacted] confirmed that he understood the promotional rates and upon the expiration date of December 22, 2018, every day pricing will be in effect.
As a one-time courtesy, a credit was applied to the account on March 7, 2018. The credit reflected on the billing statement dated March 13, 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Julie H.Executive Customer Relations
November 12, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted] Date of Notice: November 9, 2015
Re: [redacted]
[redacted] Ramey, PA [redacted]
Dear Sir or Madam,
This letter is in...
response to the complaint by **. [redacted], received in our office on November 9, 2015 in regard to a billing concern.
I spoke with [redacted] on November 10, 2015, and confirmed [redacted] is currently on a promotional rate for internet service until November 28, 2015. I did review several pricing options for downgrading and upgrading service with [redacted], which she declined.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Brandon M[redacted] Executive Customer Relations
August 13, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: August 4, 2015
Re: [redacted] ...
[redacted] Knoxville, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office August 4, 2015, regarding a service disconnection request.
I attempted to reach [redacted] using all methods provided, to discuss the concerns. Unfortunately, my attempts were unsuccessful. A review of the account on August 13, 2015 shows that the former account is scheduled for disconnect on August 18, 2015 with a stop bill date of June 01, 2015 as requested by [redacted]. Any credits on the account will be transferred to the new address on [redacted] Knoxville, TN [redacted]. I will have to speak with [redacted] to schedule a technician to resolve any service issues.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Lionel. M
Executive Customer Relations
August 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: ...
08/02/2016
[redacted] [redacted]
[redacted]
Reading, MA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage.
On August 3, 2016 I spoke with the account holder and confirmed that the damages were already repaired by a third party vendor. A credit was applied to the account on August 5, 2016 and August 8, 2016 for out of pocket costs that were paid to repair the damage. Both credits will appear on the next billing statement that will be issued on August 28, 2016. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### or [redacted]@cable.comcast.com.
Regards,
Charlene C.
Executive Customer Relations
February 5, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 27, 2016
Re: [redacted] ...
[redacted]
Miami, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office January 27, 2016 in regard to billing concerns.
I spoke with [redacted], account holder, February 4, 2016 and confirmed that he is currently enrolled to the promised promotion; of the Starter Triple Play package at a 24 month promotional rate, effective November 4, 2015 and will end November 4, 2017. Credit was applied February 4, 2016 for the reactivation fees, and the credit will be reflected in the statement dated February 14, 2016.
I apologized to [redacted] for any inconvenience he may have experienced while addressing this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Delcarme J.
Executive Customer Relations
January 11, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: December 28, 2016 [redacted] 13410 Greenwood Avenue N Apt 103 Seattle, WA 98133Dear Sir/Madam:This letter is in response to...
the above-referenced complaint filed by [redacted] regarding early termination fee(s). On December 28, 2016, an Executive Customer Relations Representative spoke with Mr. [redacted] and the decision was made to waive the early termination fee(s) associated with the cancellation of the account as a goodwill gesture. A credit was applied to the account on December 28, 2016 and will appear on the billing statement dated January 16, 2017. This resulted in a credit balance on the account. On December 28, 2016 a refund check was sent to Mr. [redacted]. Please allow 7-10 business days for check to be received. The initial deposit on the account was used to satisfy the final balance. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Cheyenne S.Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 11, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 3, 2017
...
[redacted]
[redacted] Avenue SE
Naples, FL 34117
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by Mr. [redacted] regarding a billing concern.
Effective January 1, 2017, Comcast implemented a rate change in Mr. [redacted]’s area in which some charges and fees, including the Digital Adapter Additional Outlet service Fee, increased. Affected customers received at least thirty (30) days prior notice of the rate change and Mr. [redacted] was notified in his November 21, 2016 billing statement.
On January 5, 2017, I spoke with Mrs. [redacted] to discuss her concerns and apologize for any inconvenience and frustration she and Mr. [redacted] may have experienced while attempting to resolve this matter. I advised her of the above information. As a courtesy, I applied a monthly discount to her bill for six (6) months effective January 5, 2017 through July 5, 2017.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Nick G.
Executive Customer Relations
May 3, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 22, 2016
Re: [redacted]
...
[redacted]
North Reading, MA 01864
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 22, 2016 in regards to receiving promotional rates.
Upon receipt of this complaint, I spoke with Mr. [redacted] on April 26, 2016. An installation appointment was completed on April 28, 2016, at which time a technician upgraded the modem. Mr. [redacted] confirmed that his services are working correctly. A credit was applied to the account on April 28, 2016 and will be reflected on the bill statement dated May 4, 2016.
On April 28, 2016, Mr. [redacted] accepted a 36 month promotional rate for the HD Complete Triple Play package. The monthly price rate will remain the same for the years 1 and 2, effective April 28, 2016 through April 27, 2018. Effective April 28, 2018 through April 27, 2019, the monthly price rate will increase into the third year rate. At the conclusion of the promotion, standard retail rates will apply. This will be reflected on the billing statement dated May 4, 2016. I apologized for any inconvenience or frustration experienced in attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jodi G[redacted]
Executive Customer Relations
July 13, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: July 6, 2016
...
[redacted]
[redacted]
Apt *
Fort Lauderdale, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On July 9, 2016, I spoke with [redacted] and provided a detailed explanation of the overall bill to include the monthly charges, promotional timelines, and current service package. To honor the promised promotional rate, a monthly credit has been applied to the account effective July 22, 2016 through April 22, 2017. An additional credit was applied to the account on July 9, 2016 for the difference in quoted price already charged. The first monthly credit and additional credit will appear on the billing statement dated July 24, 2016.
I apologized to for any inconvenience experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Delcarme J.
Executive Customer Relations
April 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 12, 2016
Re: [redacted] [redacted]
[redacted]...
[redacted]
Pekin, Illinois [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] [redacted] received in our office April 12, 2016 regarding a billing issue.
On April 12, 2016, a Comcast Representative spoke with [redacted], authorized user on the account, and explained a credit was applied to the account on April 12, 2016 for the service visit charge applied to the account on March 30, 2016. The credit will appear on the next billing statement, which will be issued on May 5, 2016. An apology was extended for any inconvenience experienced in attempting to have this matter resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague Greg, at ###-###-####.
Regards,
Sara R.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 21, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: March 7, 2018
...
[redacted] [redacted] Seattle, WA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On March 7, 2018, I spoke with [redacted] and explained to him, that his current promotion for the 12-month XFINITY Starter Double Play, at the previous promotional rate was applied as a courtesy on December 23, 2017 through December 22, 2018, at which time standard rates will apply. The promotional rates do not include additional service, equipment, taxes and fees. I explained the promotional roll off and the standard rates agreed to at the end of the promotional period. [redacted] confirmed that he understood the promotional rates and upon the expiration date of December 22, 2018, every day pricing will be in effect.
As a one-time courtesy, a credit was applied to the account on March 7, 2018. The credit reflected on the billing statement dated March 13, 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Julie H.Executive Customer Relations
November 12, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted] Date of Notice: November 9, 2015
Re: [redacted]
[redacted] Ramey, PA [redacted]
Dear Sir or Madam,
This letter is in...
response to the complaint by **. [redacted], received in our office on November 9, 2015 in regard to a billing concern.
I spoke with [redacted] on November 10, 2015, and confirmed [redacted] is currently on a promotional rate for internet service until November 28, 2015. I did review several pricing options for downgrading and upgrading service with [redacted], which she declined.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Brandon M[redacted] Executive Customer Relations
August 13, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: August 4, 2015
Re: [redacted] ...
[redacted] Knoxville, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office August 4, 2015, regarding a service disconnection request.
I attempted to reach [redacted] using all methods provided, to discuss the concerns. Unfortunately, my attempts were unsuccessful. A review of the account on August 13, 2015 shows that the former account is scheduled for disconnect on August 18, 2015 with a stop bill date of June 01, 2015 as requested by [redacted]. Any credits on the account will be transferred to the new address on [redacted] Knoxville, TN [redacted]. I will have to speak with [redacted] to schedule a technician to resolve any service issues.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Lionel. M
Executive Customer Relations
August 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: ...
08/02/2016
[redacted] [redacted]
[redacted]
Reading, MA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage.
On August 3, 2016 I spoke with the account holder and confirmed that the damages were already repaired by a third party vendor. A credit was applied to the account on August 5, 2016 and August 8, 2016 for out of pocket costs that were paid to repair the damage. Both credits will appear on the next billing statement that will be issued on August 28, 2016. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### or [redacted]@cable.comcast.com.
Regards,
Charlene C.
Executive Customer Relations
February 5, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 27, 2016
Re: [redacted] ...
[redacted]
Miami, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office January 27, 2016 in regard to billing concerns.
I spoke with [redacted], account holder, February 4, 2016 and confirmed that he is currently enrolled to the promised promotion; of the Starter Triple Play package at a 24 month promotional rate, effective November 4, 2015 and will end November 4, 2017. Credit was applied February 4, 2016 for the reactivation fees, and the credit will be reflected in the statement dated February 14, 2016.
I apologized to [redacted] for any inconvenience he may have experienced while addressing this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Delcarme J.
Executive Customer Relations
January 11, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: December 28, 2016 [redacted] 13410 Greenwood Avenue N Apt 103 Seattle, WA 98133Dear Sir/Madam:This letter is in response to...
the above-referenced complaint filed by [redacted] regarding early termination fee(s). On December 28, 2016, an Executive Customer Relations Representative spoke with Mr. [redacted] and the decision was made to waive the early termination fee(s) associated with the cancellation of the account as a goodwill gesture. A credit was applied to the account on December 28, 2016 and will appear on the billing statement dated January 16, 2017. This resulted in a credit balance on the account. On December 28, 2016 a refund check was sent to Mr. [redacted]. Please allow 7-10 business days for check to be received. The initial deposit on the account was used to satisfy the final balance. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Cheyenne S.Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 11, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 3, 2017
...
[redacted]
[redacted] Avenue SE
Naples, FL 34117
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by Mr. [redacted] regarding a billing concern.
Effective January 1, 2017, Comcast implemented a rate change in Mr. [redacted]’s area in which some charges and fees, including the Digital Adapter Additional Outlet service Fee, increased. Affected customers received at least thirty (30) days prior notice of the rate change and Mr. [redacted] was notified in his November 21, 2016 billing statement.
On January 5, 2017, I spoke with Mrs. [redacted] to discuss her concerns and apologize for any inconvenience and frustration she and Mr. [redacted] may have experienced while attempting to resolve this matter. I advised her of the above information. As a courtesy, I applied a monthly discount to her bill for six (6) months effective January 5, 2017 through July 5, 2017.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Nick G.
Executive Customer Relations
May 3, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 22, 2016
Re: [redacted]
...
[redacted]
North Reading, MA 01864
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 22, 2016 in regards to receiving promotional rates.
Upon receipt of this complaint, I spoke with Mr. [redacted] on April 26, 2016. An installation appointment was completed on April 28, 2016, at which time a technician upgraded the modem. Mr. [redacted] confirmed that his services are working correctly. A credit was applied to the account on April 28, 2016 and will be reflected on the bill statement dated May 4, 2016.
On April 28, 2016, Mr. [redacted] accepted a 36 month promotional rate for the HD Complete Triple Play package. The monthly price rate will remain the same for the years 1 and 2, effective April 28, 2016 through April 27, 2018. Effective April 28, 2018 through April 27, 2019, the monthly price rate will increase into the third year rate. At the conclusion of the promotion, standard retail rates will apply. This will be reflected on the billing statement dated May 4, 2016. I apologized for any inconvenience or frustration experienced in attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jodi G[redacted]
Executive Customer Relations