[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 21, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 8,...
2017
[redacted]
[redacted] Monroe, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate on August 10, 2017 an installation of an additional outlet and a digital converter with remote was completed. Contact with [redacted] would be needed to address her service concerns as all signal levels are within specification. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Laura H.
Executive Customer Relations
January 13, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 30, 2016
[redacted]. [redacted]...
[redacted] Drive
Aurora, IL 60504
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a promotion request.
On January 3, 2017, I spoke with Mr. [redacted] and advised the 12-month promotion for the XFINITY Extreme Internet service applies to new customers only. As a current customer, we are unable to provide the requested promotion which is why he was unable to add the promotion online and with a sales representative over the phone. A 12-month promotion for the XFINITY Blast internet along with the increased Extreme 150 tier at retail rate was applied to the account effective January 3, 2017 through to January 3, 2018, at which time retail rate will apply.
Our records confirm that during the video service removal on December 12, 2016, a system error caused an installation charge to be added to the account. A credit was applied to the account on January 3, 2016 to cover the invalid installation charge and will reflect on the January 24, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### extension. [redacted]
Regards,
Gregory M.
Executive Care Specialist.
January 12, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: December 29, 2016 [redacted] [redacted] Lane Franklin, TN 37067Dear Sir/Madam:This letter is in response to the...
above-referenced complaint filed by [redacted] regarding a billing issue. On December 29, 2016, I spoke with Mr. [redacted] and applied a credit as a goodwill gesture. The credit will appear on his January 17, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Tashona B.Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 16, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 12, 2017
[redacted] [redacted] Santa Maria, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On May 15, 2017, I corresponded with [redacted] via email and confirmed the service issues were resolved by installing a hot drop and adding a splitter on the tap on May 14, 2017, and confirming speeds with a test modem. Additionally, our investigation verified the slow internet speed issue appears to be a result of [redacted]’ personal modem. The slow internet speed issue was not present when using the Comcast rental modem installed for testing, and the speed issue returned when [redacted]’ personal modem was reconnected. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Melissa P.
Comcast | Executive Customer Relations
July 18, 2017Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees.On July 11, 2017, I spoke with [redacted] and the decision was made to waive the early termination fees associated with the cancellation of the account. A credit...
was applied to the account on June 29, 2017 for the early termination fees and the account now reflects a zero balance. The credit will not appear on a billing statement as the account has been disconnected.Additionally, I explained to [redacted] that our records indicate on July 11, 2016 a 24 month contractual promotional rate for the X1 Starter Triple Play was accepted effective July 18, 2016 through July 18, 2019. The contract was referenced on each billing statement received. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Extension [redacted].Regards,Latania H. Executive Customer Relations
From: C[redacted], Joann<[redacted]@comcast.com>Date: Fri, Aug 5, 2016 at 12:30 PMSubject: Revdex.com Response | Case #[redacted] | Pending Revdex.com Decision on Unresolved/Judged ResolvedTo: "[redacted]@myRevdex.com.org" <'[redacted]@myRevdex.com.org'>Cc: "R[redacted], Anthony" <[redacted]@comcast.com>, "B[redacted], Justin" <[redacted]@comcast.com>Good Day [redacted], Can you have the attached/updated response posted to Revdex.com Case# [redacted]? The case is currently in “Pending Revdex.com Decision on Unresolved/Judged Resolved ” status. Thank you very much!Joann C[redacted]Comcast Corporate
March 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: March 24, 2016
Re: [redacted]
...
[redacted]
Stone Mountain, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 24, 2016 regarding a billing issue.
I spoke with [redacted] on March 29, 2016 and advised that because of the outstanding balance on the account, the reactivation request has been denied. [redacted] was advised once the debt is satisfied, we would be able to provide service as requested. A credit was applied to the account on March 29, 2016 for a previous prorate charge. The credit will appear on the next billing statement, which will be issued on April 28, 2016.
I explained the bill, and advised that the credit request is not justified and has therefore, been denied. As the account had an outstanding balance causing a late fee to be assessed. [redacted] has been informed the payment arrangement was refused as the account is not eligible. I apologized for the inconvenience experience while trying to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Laura H.
Executive Customer Relations
February 15, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 28, 2018
[redacted] ...
[redacted], Apartment [redacted]
Seattle, WA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a refund.
On January 12, 2018, I corresponded with [redacted] via E-Mail and advised that our research has determined this is not a Comcast related issue. The issue referenced by [redacted] would need to be disputed through [redacted] bank. Please refer this matter to the Bank Institution. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Sincerely,
Tina R.
Executive Customer Relations
January 9, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of...
Notice: December 23, 2016
[redacted]
[redacted] Circle
Franklin, TN 37067
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a collection notice.
I made several attempts to contact Mr. [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate that Mr. [redacted] activated service on October 14, 2014 and received a promotional rate for Digital Preferred Double Play service. On July 30, 2015, the service was transferred and a new promotional rate was applied. The account was disconnected effective July 30, 2015, and a prorated credit was generated for unused service through August 14, 2015. On August 31, 2015, a refund was issued for the credit balance.
On July 29, 2015, the new account was activated under the new promotional rate for Digital Preferred Double Play service. On November 5, 2015, a credit was issued as a courtesy to honor the promotional rate, and was reflected on the November 15, 2015 billing statement. As a goodwill gesture, a credit was applied to the account on December 23, 2016 to clear the outstanding balance. There currently is no balance due on the account and the collection agency has been notified as of December 27, 2016. Accordingly, Mr. [redacted] should receive a confirmation letter from the collection agency within 30 business days. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Patrick H.
Executive Customer Relations
April 28, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: April 24, 2017
[redacted]
[redacted] Santa Cruz, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On April 28, 2017, I corresponded with [redacted] via email and confirmed the service issues were resolved by relocating the modem to a central location in her home. At this time, [redacted] is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewire or to have us install an outlet through the outside of her home. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Marc D.
Comcast | Executive Customer Relations
February 3, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 25, 2017
[redacted]...
[redacted] [redacted] Sugar Land, TX [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees.
On February 2, 2017, I spoke with [redacted] and our records reflect the agreement was not accepted and the account is not under contract. A credit was applied to the account for the early termination fees on February 3, 2017, however, due to the account being disconnected and no balance due on the account no additional statements will be generated. The credit will result in a credit balance to which [redacted] will be due a refund. [redacted] was made aware that the refund process will take three to four weeks to receive the refund check. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension. [redacted].
Regards,
Liz V.
Comcast | Executive Customer Relations.
August 21, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: August 8, 2017 [redacted] [redacted] East Vandergrift, PA [redacted]Dear Sir/Madam:This letter is in response to the...
above-referenced complaint filed by [redacted] regarding property damage.On August 17, 2017, I spoke with [redacted], an authorized user and confirmed that the damages were repaired as of August 16, 2017. As a courtesy, a credit was applied to the account and an additional credit was applied for three reactivation fees on August 17, 2017. This credit will reflect on the September 11, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Christina D.Executive Customer Relations
November 23, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of...
Notice: November 15, 2016
[redacted] [redacted] Saint Clair Shores, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees.
On November 21, 2016, I spoke with [redacted] and explained the account reflects a 24 month agreement effective March 14, 2015 through March 14, 2017. If the account is disconnected before the expiration date, an early termination fee is applicable. As a goodwill gesture, the decision was made to waive the early termination fees associated with the cancellation of the account. At this time, the account is currently active and [redacted] will contact me directly if she should choose to disconnect service. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Andrea B.
Executive Customer Care Specialist
January 8, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 21, 2017
[redacted]...
[redacted]
[redacted] Rolling Prairie, IN [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an issue with making a payment.
On January 3, 2018, I spoke with [redacted] and confirmed the service issues were resolved on December 30, 2017, when technical support transferred [redacted] User ID (UID) from his previous account to his current account. I assisted [redacted] with clearing the cache, cookies and history on his computer and [redacted] verified that he was able to access his current account online and that it allowed him the option to make a payment.
As a courtesy, a credit was applied to the account on January 3, 2018 to cover two late fees and three reactivation fees. The credits were reflected on the billing statement dated January 3, 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Tiffany H.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Even though I believe they constantly lie and change there stories when they talk to you on the phone.I have no choice but to accept this offer until I change providers(but they are all the same) or the government steps in on the behalf on the consumer.They should not be able to charge there customers who have been with them for years .Twice as much as they charge new customers,Thank you for your assistance.
Regards,
[redacted]
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 24, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 6, 2018
[redacted]
...
[redacted] South San Francisco, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On January 12, 2018, I spoke with [redacted] to which he requested details of the account service history. I provided an email on January 12, 2018 containing the address service history and account verification. However, my additional attempts to contact [redacted] to discuss all concerns were unsuccessful. To date, we have not received a call back or email response from [redacted]. In order to resolve this matter, contact with [redacted] is necessary. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Georgina V[redacted] Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 21, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 8,...
2017
[redacted]
[redacted] Monroe, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate on August 10, 2017 an installation of an additional outlet and a digital converter with remote was completed. Contact with [redacted] would be needed to address her service concerns as all signal levels are within specification. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Laura H.
Executive Customer Relations
January 13, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 30, 2016
[redacted]. [redacted]...
[redacted] Drive
Aurora, IL 60504
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a promotion request.
On January 3, 2017, I spoke with Mr. [redacted] and advised the 12-month promotion for the XFINITY Extreme Internet service applies to new customers only. As a current customer, we are unable to provide the requested promotion which is why he was unable to add the promotion online and with a sales representative over the phone. A 12-month promotion for the XFINITY Blast internet along with the increased Extreme 150 tier at retail rate was applied to the account effective January 3, 2017 through to January 3, 2018, at which time retail rate will apply.
Our records confirm that during the video service removal on December 12, 2016, a system error caused an installation charge to be added to the account. A credit was applied to the account on January 3, 2016 to cover the invalid installation charge and will reflect on the January 24, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### extension. [redacted]
Regards,
Gregory M.
Executive Care Specialist.
January 12, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: December 29, 2016 [redacted] [redacted] Lane Franklin, TN 37067Dear Sir/Madam:This letter is in response to the...
above-referenced complaint filed by [redacted] regarding a billing issue. On December 29, 2016, I spoke with Mr. [redacted] and applied a credit as a goodwill gesture. The credit will appear on his January 17, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Tashona B.Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 16, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 12, 2017
[redacted] [redacted] Santa Maria, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On May 15, 2017, I corresponded with [redacted] via email and confirmed the service issues were resolved by installing a hot drop and adding a splitter on the tap on May 14, 2017, and confirming speeds with a test modem. Additionally, our investigation verified the slow internet speed issue appears to be a result of [redacted]’ personal modem. The slow internet speed issue was not present when using the Comcast rental modem installed for testing, and the speed issue returned when [redacted]’ personal modem was reconnected. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Melissa P.
Comcast | Executive Customer Relations
July 18, 2017Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees.On July 11, 2017, I spoke with [redacted] and the decision was made to waive the early termination fees associated with the cancellation of the account. A credit...
was applied to the account on June 29, 2017 for the early termination fees and the account now reflects a zero balance. The credit will not appear on a billing statement as the account has been disconnected.Additionally, I explained to [redacted] that our records indicate on July 11, 2016 a 24 month contractual promotional rate for the X1 Starter Triple Play was accepted effective July 18, 2016 through July 18, 2019. The contract was referenced on each billing statement received. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Extension [redacted].Regards,Latania H. Executive Customer Relations
From: C[redacted], Joann<[redacted]@comcast.com>Date: Fri, Aug 5, 2016 at 12:30 PMSubject: Revdex.com Response | Case #[redacted] | Pending Revdex.com Decision on Unresolved/Judged ResolvedTo: "[redacted]@myRevdex.com.org" <'[redacted]@myRevdex.com.org'>Cc: "R[redacted], Anthony" <[redacted]@comcast.com>, "B[redacted], Justin" <[redacted]@comcast.com>Good Day [redacted], Can you have the attached/updated response posted to Revdex.com Case# [redacted]? The case is currently in “Pending Revdex.com Decision on Unresolved/Judged Resolved ” status. Thank you very much!Joann C[redacted]Comcast Corporate
March 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: March 24, 2016
Re: [redacted]
...
[redacted]
Stone Mountain, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 24, 2016 regarding a billing issue.
I spoke with [redacted] on March 29, 2016 and advised that because of the outstanding balance on the account, the reactivation request has been denied. [redacted] was advised once the debt is satisfied, we would be able to provide service as requested. A credit was applied to the account on March 29, 2016 for a previous prorate charge. The credit will appear on the next billing statement, which will be issued on April 28, 2016.
I explained the bill, and advised that the credit request is not justified and has therefore, been denied. As the account had an outstanding balance causing a late fee to be assessed. [redacted] has been informed the payment arrangement was refused as the account is not eligible. I apologized for the inconvenience experience while trying to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Laura H.
Executive Customer Relations
February 15, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 28, 2018
[redacted] ...
[redacted], Apartment [redacted]
Seattle, WA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a refund.
On January 12, 2018, I corresponded with [redacted] via E-Mail and advised that our research has determined this is not a Comcast related issue. The issue referenced by [redacted] would need to be disputed through [redacted] bank. Please refer this matter to the Bank Institution. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Sincerely,
Tina R.
Executive Customer Relations
Please see attached response.
January 9, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of...
Notice: December 23, 2016
[redacted]
[redacted] Circle
Franklin, TN 37067
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a collection notice.
I made several attempts to contact Mr. [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate that Mr. [redacted] activated service on October 14, 2014 and received a promotional rate for Digital Preferred Double Play service. On July 30, 2015, the service was transferred and a new promotional rate was applied. The account was disconnected effective July 30, 2015, and a prorated credit was generated for unused service through August 14, 2015. On August 31, 2015, a refund was issued for the credit balance.
On July 29, 2015, the new account was activated under the new promotional rate for Digital Preferred Double Play service. On November 5, 2015, a credit was issued as a courtesy to honor the promotional rate, and was reflected on the November 15, 2015 billing statement. As a goodwill gesture, a credit was applied to the account on December 23, 2016 to clear the outstanding balance. There currently is no balance due on the account and the collection agency has been notified as of December 27, 2016. Accordingly, Mr. [redacted] should receive a confirmation letter from the collection agency within 30 business days. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Patrick H.
Executive Customer Relations
April 28, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: April 24, 2017
[redacted]
[redacted] Santa Cruz, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On April 28, 2017, I corresponded with [redacted] via email and confirmed the service issues were resolved by relocating the modem to a central location in her home. At this time, [redacted] is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewire or to have us install an outlet through the outside of her home. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Marc D.
Comcast | Executive Customer Relations
February 3, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 25, 2017
[redacted]...
[redacted] [redacted] Sugar Land, TX [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees.
On February 2, 2017, I spoke with [redacted] and our records reflect the agreement was not accepted and the account is not under contract. A credit was applied to the account for the early termination fees on February 3, 2017, however, due to the account being disconnected and no balance due on the account no additional statements will be generated. The credit will result in a credit balance to which [redacted] will be due a refund. [redacted] was made aware that the refund process will take three to four weeks to receive the refund check. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension. [redacted].
Regards,
Liz V.
Comcast | Executive Customer Relations.
August 21, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: August 8, 2017 [redacted] [redacted] East Vandergrift, PA [redacted]Dear Sir/Madam:This letter is in response to the...
above-referenced complaint filed by [redacted] regarding property damage.On August 17, 2017, I spoke with [redacted], an authorized user and confirmed that the damages were repaired as of August 16, 2017. As a courtesy, a credit was applied to the account and an additional credit was applied for three reactivation fees on August 17, 2017. This credit will reflect on the September 11, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Christina D.Executive Customer Relations
November 23, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of...
Notice: November 15, 2016
[redacted] [redacted] Saint Clair Shores, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees.
On November 21, 2016, I spoke with [redacted] and explained the account reflects a 24 month agreement effective March 14, 2015 through March 14, 2017. If the account is disconnected before the expiration date, an early termination fee is applicable. As a goodwill gesture, the decision was made to waive the early termination fees associated with the cancellation of the account. At this time, the account is currently active and [redacted] will contact me directly if she should choose to disconnect service. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Andrea B.
Executive Customer Care Specialist
January 8, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 21, 2017
[redacted]...
[redacted]
[redacted] Rolling Prairie, IN [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an issue with making a payment.
On January 3, 2018, I spoke with [redacted] and confirmed the service issues were resolved on December 30, 2017, when technical support transferred [redacted] User ID (UID) from his previous account to his current account. I assisted [redacted] with clearing the cache, cookies and history on his computer and [redacted] verified that he was able to access his current account online and that it allowed him the option to make a payment.
As a courtesy, a credit was applied to the account on January 3, 2018 to cover two late fees and three reactivation fees. The credits were reflected on the billing statement dated January 3, 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Tiffany H.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Even though I believe they constantly lie and change there stories when they talk to you on the phone.I have no choice but to accept this offer until I change providers(but they are all the same) or the government steps in on the behalf on the consumer.They should not be able to charge there customers who have been with them for years .Twice as much as they charge new customers,Thank you for your assistance.
Regards,
[redacted]
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 24, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 6, 2018
[redacted]
...
[redacted] South San Francisco, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On January 12, 2018, I spoke with [redacted] to which he requested details of the account service history. I provided an email on January 12, 2018 containing the address service history and account verification. However, my additional attempts to contact [redacted] to discuss all concerns were unsuccessful. To date, we have not received a call back or email response from [redacted]. In order to resolve this matter, contact with [redacted] is necessary. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Georgina V[redacted] Executive Customer Relations