September 14, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: September 8, 2016
...
[redacted] [redacted] [redacted]
[redacted] Ann Arbor, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
On September 6, 2016, I contacted [redacted] and advised the modem rental charge was removed from the account on August 4, 2016. On August 13, 2016, a credit was applied to the account for the modem rental charge. The credit appeared on the September 7, 2016 billing statement. In addition, On July 29, 2016, [redacted] accepted a 12 month promotional offer for the Internet Plus Double Play, effective July 29, 2016 through August 15, 2017. At that time, standard retail rates will apply. This promotional rate does not include taxes and fees. On September 7, 2016, a credit was applied to the account for the difference in quoted price and appeared on the billing statement dated September 7, 2016. An apology was provided for any inconvenience or frustration experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please do not hesitate to contact me at ###-###-#### EXT: [redacted].
Regards,
Heather M[redacted] Executive Customer Care Specialist
March 21, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number : [redacted]
Date of Notice: March 14, 2018
[redacted]...
[redacted]
[redacted] Miami, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding XFINITY billing.
On March 14, 2018, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelines. I explained that the account has the X1 Starter Latino Triple Play at a promotional rate for 24 months effective March 1, 2018 through March 1, 2020. I explained that the promotion will transition to year three rates for 12 months beginning March 2, 2020 and will expire on March 2, 2021 at which time retail rates will apply.
The X1 Starter Latino Triple Play includes Xfinity TV Latino, Blast internet and unlimited phone service [redacted] was under the impression that she did not have a Digital Video Recorder (DVR) box. I explained how to use the DVR service. As a courtesy I added premium channel Showtime free for 24 months beginning March 16, 2018 which will expire on March 15, 2020 and then going to retail rate. [redacted] requested to add premium channel [redacted] to the account. As requested I captured the approval and processed the order. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Yolanda R.
Executive Customer Relations
January 2, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 28, 2017
[redacted]
[redacted], Apartment [redacted]
Chevy Chase, MD [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint submitted by [redacted] regarding XFINITY service.
On January 2, 2018, a member of the Executive Customer Relation team followed up with [redacted], authorized user via email and provided a detailed billing explanation of the overall billing and of the yearly price increase. [redacted] is subscribed to a 24 month Digital Preferred and Performance Pro Internet Double Play effective December 13, 2017 through December 13, 2019, and a 12 month promotion for the Digital video recorder converter effective January 2, 2018 through January 1, 2019. The promotional pricing does not include equipment, taxes and additional fees. At the conclusion of the promotion, standard retail rates will apply. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T.
Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I, [redacted] [redacted], responded on Wednesday, September 20, 2017 at 2:25 cdt with a call to Rashea C[redacted] at telephone number ###-###-####. I left a message on her voicemail and haven't been corresponded with since. I have still not been made whole by Comcast and have not been contacted by the supervisor or manager I requested to speak to when I made the several calls that led to my complaint.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do want to add that I'm not sure why the Comcast rep said he was unsuccessful in reaching me. I did not speak to him on the phone but we did e-mail several times. Also the letter he wrote to you is the first time I was given any instructions about returning the cable box. The representative from twitter that actually helped fix the price on my account did not tell me how to return the box and Chip did not mention anything about the box either in his e-mails. I have been waiting for a follow up e-mail or a box or something to return the cable box with but never had received any instructions on how/where/or a timeline on returning the box so as long as I'm not charged extra for that then my complaint is resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have to say that Henry redeemed all of my faith in this company. He did an excellent job making things right!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you Revdex.com. Xfinity responded only because I contacted you. Yes, they did refund money. They sent three different technitions to fix the speed. It is better than before. Yet they did not put on my bill Xtreme speed. Xfinity has deceptive business techniques aquand misrepresentation. I am researching which other company provides Internet services in my area. I will give them 1/10.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 8, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: August 31,...
2017
[redacted] [redacted] Shreveport, LA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding removing video services.
I attempted to contact [redacted] several times to discuss all concerns. Unfortunately, my attempts were unsuccessful. In order to resolve this matter, contact with [redacted] is necessary. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eric G.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My billing is still having credits and adjustments. It appears to be correct, but will see with next months bill. John was very helpful and if I still have an issue I have his contact info, as I do not want to get another involved in what we agreed on. Regards,
[redacted]
April 18, 2018Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: April 5, 2018 ...
[redacted] [redacted], Apartment [redacted] Baltimore, MD [redacted]Dear Sir/Madam:This letter is in response to the above-referenced inquiry submitted to your office by [redacted], who is an authorized user on [redacted]’ Comcast account.Comcast’s records indicate that an error occurred during the transfer of [redacted]’ services. The original number (ending in [redacted]) was disassociated from the account, and telephone number (ending in [redacted]) was assigned as the primary native number. On April 9, 2018, the error was corrected and the original number was re-associated as the primary telephone number on the [redacted]’ Comcast account. On April 13, 2018, I spoke with **. [redacted] to advise him of the aforementioned information and apologize for the inconvenience he experienced while attempting to resolve this issue. In addition, I confirmed that **. [redacted]’ services are working to his satisfaction. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Sherry T.Executive Customer Relations
Date Sent: 4/18/2016 10:42:34 AMApril 13, 2016 Revdex.com of Metro Washington DC & Eastern Pennsylvania 1880 John F Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: April 1, 2016 Re: [redacted] [redacted] Stone Mountain, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 1, 2016 referencing a billing adjustment. On April 13, 2016, I spoke with [redacted] and an adjustment was applied to the account on April 3, 2016 for the prorate charges. In addition, an adjustment was applied to the account on April 1, 2016 for the early termination fee due to [redacted] restarting service. The adjustments will appear on the next billing statement, which will be issued on May 1, 2016. I reviewed the current balance with [redacted] and apologized for any inconvenience or frustration experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Henry H. Executive Customer Relations
January 9, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number : [redacted] Date of Notice: December 24, 2017
...
[redacted]
[redacted] Warminster, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On December 28, 2017, I spoke with [redacted], an authorized party on Carol Hogan’s account, to address his concerns. Our records indicate [redacted] receives XFINITY Starter Cable Bulk Service and is subscribed to XFINITY Performance Starter Internet, XFINITY Local with More Digital Voice Service and XFINITY Sports Entertainment Package (SEP) at standard retail rates. The services do not include additional services, equipment, taxes or fees, please be advised the billing on the account is accurate.
The XFINITY Sports Entertainment Package (SEP) carries a variety of channels and vary by market. The [redacted] Network is not a part of the XFINITY Sports Entertainment Package, the channel is a part of the XFINITY Preferred package/tier. In order for [redacted] to receive the [redacted] Network he will have to subscribe to XFINITY Preferred tier however, he declined to upgrade his account. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Latoya P[redacted] Executive Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 26, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 19, 2016
Re: [redacted] [redacted]
...
[redacted]
San Francisco, CA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted] [redacted], received in our office on May 19, 2016 regarding a service related issue.
I spoke with [redacted] on May 24, 2016 and confirmed the service related issues were resolved on May 22, 2016 by replacing the outside line at the location. A credit was applied to the account on May 24, 2016 for the service issues experienced. The credit will appear on the next billing statement, which will be issued on June 3, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ex [redacted]
Regards,
Barbara V.
Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
January 10, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of...
Notice: December 29, 2016
[redacted]
[redacted], Apartment *
Nottingham, MD 21236
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
On December 30, 2016, I spoke with Ms. [redacted] and the decision was made to waive the early termination fee(s) associated with the cancellation of the account. A credit was applied to the account on December 30, 2016, and a refund check will be processed within 5 business days. I will contact the customer to ensure that the refund has been received. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am hesitant until I actually view next months bill, on both my accounts, to make sure that the correction won't include any surprises.Until then, Nicholas was straight forward and helpful.Thank you so much,
[redacted]
August 18, 2017Revdex.com 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia PA 19103 Complaint Department Re: [redacted] Indianapolis, IN [redacted] Revdex.com Case Number: [redacted] Date of...
Notice: July 31, 2017 Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by [redacted]. In most cases, an End of Life (EOL) modem indicates that the device's manufacturer has stopped providing support for the device. Such support usually includes firmware updates and bug fixes. Eventually these dated modems will cease to perform and will need to be upgraded. A list of compatible modem is available online. [1] On August 17, 2017, a Comcast Customer Security Assurance technician contacted Ms. Baber to advise her of the aforementioned information and address any other concerns. The technician provided his direct contact information so that Ms. Baber can contact him with any further questions or concerns. I trust this letter provides your office with the information required in this matter. Sincerely,Customer Security Assurance###-###-#### [1] http://mydeviceinfo.comcast.net/
March 1, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: February 21, 2016
Re: [redacted]
[redacted]...
[redacted]
Plainfield, IL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office February 21, 2016 in regard to a billing explanation request.
A Comcast representative emailed [redacted] on February 26, 2016 and provided a detailed explanation of the overall bill to include the monthly due date. Also explained that we can only process due date changes for video subscribers. [redacted] due dates are currently the thirtieth of each month. A credit was applied to the account on February 26, 2016 to cover a month of service and late fees. The credits will appear on the next billing statement, which will generate on March 2, 2016. We apologized for any inconvenience and frustration experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, John, at ###-###-####.
Regards,
Mario S.
Executive Care Specialist
September 14, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: September 8, 2016
...
[redacted] [redacted] [redacted]
[redacted] Ann Arbor, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
On September 6, 2016, I contacted [redacted] and advised the modem rental charge was removed from the account on August 4, 2016. On August 13, 2016, a credit was applied to the account for the modem rental charge. The credit appeared on the September 7, 2016 billing statement. In addition, On July 29, 2016, [redacted] accepted a 12 month promotional offer for the Internet Plus Double Play, effective July 29, 2016 through August 15, 2017. At that time, standard retail rates will apply. This promotional rate does not include taxes and fees. On September 7, 2016, a credit was applied to the account for the difference in quoted price and appeared on the billing statement dated September 7, 2016. An apology was provided for any inconvenience or frustration experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please do not hesitate to contact me at ###-###-#### EXT: [redacted].
Regards,
Heather M[redacted] Executive Customer Care Specialist
March 21, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number : [redacted]
Date of Notice: March 14, 2018
[redacted]...
[redacted]
[redacted] Miami, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding XFINITY billing.
On March 14, 2018, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelines. I explained that the account has the X1 Starter Latino Triple Play at a promotional rate for 24 months effective March 1, 2018 through March 1, 2020. I explained that the promotion will transition to year three rates for 12 months beginning March 2, 2020 and will expire on March 2, 2021 at which time retail rates will apply.
The X1 Starter Latino Triple Play includes Xfinity TV Latino, Blast internet and unlimited phone service [redacted] was under the impression that she did not have a Digital Video Recorder (DVR) box. I explained how to use the DVR service. As a courtesy I added premium channel Showtime free for 24 months beginning March 16, 2018 which will expire on March 15, 2020 and then going to retail rate. [redacted] requested to add premium channel [redacted] to the account. As requested I captured the approval and processed the order. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Yolanda R.
Executive Customer Relations
January 2, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 28, 2017
[redacted]
[redacted], Apartment [redacted]
Chevy Chase, MD [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint submitted by [redacted] regarding XFINITY service.
On January 2, 2018, a member of the Executive Customer Relation team followed up with [redacted], authorized user via email and provided a detailed billing explanation of the overall billing and of the yearly price increase. [redacted] is subscribed to a 24 month Digital Preferred and Performance Pro Internet Double Play effective December 13, 2017 through December 13, 2019, and a 12 month promotion for the Digital video recorder converter effective January 2, 2018 through January 1, 2019. The promotional pricing does not include equipment, taxes and additional fees. At the conclusion of the promotion, standard retail rates will apply. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T.
Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I, [redacted] [redacted], responded on Wednesday, September 20, 2017 at 2:25 cdt with a call to Rashea C[redacted] at telephone number ###-###-####. I left a message on her voicemail and haven't been corresponded with since. I have still not been made whole by Comcast and have not been contacted by the supervisor or manager I requested to speak to when I made the several calls that led to my complaint.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do want to add that I'm not sure why the Comcast rep said he was unsuccessful in reaching me. I did not speak to him on the phone but we did e-mail several times. Also the letter he wrote to you is the first time I was given any instructions about returning the cable box. The representative from twitter that actually helped fix the price on my account did not tell me how to return the box and Chip did not mention anything about the box either in his e-mails. I have been waiting for a follow up e-mail or a box or something to return the cable box with but never had received any instructions on how/where/or a timeline on returning the box so as long as I'm not charged extra for that then my complaint is resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have to say that Henry redeemed all of my faith in this company. He did an excellent job making things right!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you Revdex.com. Xfinity responded only because I contacted you. Yes, they did refund money. They sent three different technitions to fix the speed. It is better than before. Yet they did not put on my bill Xtreme speed. Xfinity has deceptive business techniques aquand misrepresentation. I am researching which other company provides Internet services in my area. I will give them 1/10.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 8, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: August 31,...
2017
[redacted] [redacted] Shreveport, LA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding removing video services.
I attempted to contact [redacted] several times to discuss all concerns. Unfortunately, my attempts were unsuccessful. In order to resolve this matter, contact with [redacted] is necessary. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eric G.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My billing is still having credits and adjustments. It appears to be correct, but will see with next months bill. John was very helpful and if I still have an issue I have his contact info, as I do not want to get another involved in what we agreed on. Regards,
[redacted]
April 18, 2018Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: April 5, 2018 ...
[redacted] [redacted], Apartment [redacted] Baltimore, MD [redacted]Dear Sir/Madam:This letter is in response to the above-referenced inquiry submitted to your office by [redacted], who is an authorized user on [redacted]’ Comcast account.Comcast’s records indicate that an error occurred during the transfer of [redacted]’ services. The original number (ending in [redacted]) was disassociated from the account, and telephone number (ending in [redacted]) was assigned as the primary native number. On April 9, 2018, the error was corrected and the original number was re-associated as the primary telephone number on the [redacted]’ Comcast account. On April 13, 2018, I spoke with **. [redacted] to advise him of the aforementioned information and apologize for the inconvenience he experienced while attempting to resolve this issue. In addition, I confirmed that **. [redacted]’ services are working to his satisfaction. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Sherry T.Executive Customer Relations
Date Sent: 4/18/2016 10:42:34 AMApril 13, 2016 Revdex.com of Metro Washington DC & Eastern Pennsylvania 1880 John F Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: April 1, 2016 Re: [redacted] [redacted] Stone Mountain, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 1, 2016 referencing a billing adjustment. On April 13, 2016, I spoke with [redacted] and an adjustment was applied to the account on April 3, 2016 for the prorate charges. In addition, an adjustment was applied to the account on April 1, 2016 for the early termination fee due to [redacted] restarting service. The adjustments will appear on the next billing statement, which will be issued on May 1, 2016. I reviewed the current balance with [redacted] and apologized for any inconvenience or frustration experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Henry H. Executive Customer Relations
January 9, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number : [redacted] Date of Notice: December 24, 2017
...
[redacted]
[redacted] Warminster, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On December 28, 2017, I spoke with [redacted], an authorized party on Carol Hogan’s account, to address his concerns. Our records indicate [redacted] receives XFINITY Starter Cable Bulk Service and is subscribed to XFINITY Performance Starter Internet, XFINITY Local with More Digital Voice Service and XFINITY Sports Entertainment Package (SEP) at standard retail rates. The services do not include additional services, equipment, taxes or fees, please be advised the billing on the account is accurate.
The XFINITY Sports Entertainment Package (SEP) carries a variety of channels and vary by market. The [redacted] Network is not a part of the XFINITY Sports Entertainment Package, the channel is a part of the XFINITY Preferred package/tier. In order for [redacted] to receive the [redacted] Network he will have to subscribe to XFINITY Preferred tier however, he declined to upgrade his account. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Latoya P[redacted] Executive Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 26, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 19, 2016
Re: [redacted] [redacted]
...
[redacted]
San Francisco, CA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted] [redacted], received in our office on May 19, 2016 regarding a service related issue.
I spoke with [redacted] on May 24, 2016 and confirmed the service related issues were resolved on May 22, 2016 by replacing the outside line at the location. A credit was applied to the account on May 24, 2016 for the service issues experienced. The credit will appear on the next billing statement, which will be issued on June 3, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ex [redacted]
Regards,
Barbara V.
Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
January 10, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of...
Notice: December 29, 2016
[redacted]
[redacted], Apartment *
Nottingham, MD 21236
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
On December 30, 2016, I spoke with Ms. [redacted] and the decision was made to waive the early termination fee(s) associated with the cancellation of the account. A credit was applied to the account on December 30, 2016, and a refund check will be processed within 5 business days. I will contact the customer to ensure that the refund has been received. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am hesitant until I actually view next months bill, on both my accounts, to make sure that the correction won't include any surprises.Until then, Nicholas was straight forward and helpful.Thank you so much,
[redacted]
We accept.Sincerely[redacted]
August 18, 2017Revdex.com 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia PA 19103 Complaint Department Re: [redacted] Indianapolis, IN [redacted] Revdex.com Case Number: [redacted] Date of...
Notice: July 31, 2017 Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by [redacted]. In most cases, an End of Life (EOL) modem indicates that the device's manufacturer has stopped providing support for the device. Such support usually includes firmware updates and bug fixes. Eventually these dated modems will cease to perform and will need to be upgraded. A list of compatible modem is available online. [1] On August 17, 2017, a Comcast Customer Security Assurance technician contacted Ms. Baber to advise her of the aforementioned information and address any other concerns. The technician provided his direct contact information so that Ms. Baber can contact him with any further questions or concerns. I trust this letter provides your office with the information required in this matter. Sincerely,Customer Security Assurance###-###-#### [1] http://mydeviceinfo.comcast.net/
March 1, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: February 21, 2016
Re: [redacted]
[redacted]...
[redacted]
Plainfield, IL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office February 21, 2016 in regard to a billing explanation request.
A Comcast representative emailed [redacted] on February 26, 2016 and provided a detailed explanation of the overall bill to include the monthly due date. Also explained that we can only process due date changes for video subscribers. [redacted] due dates are currently the thirtieth of each month. A credit was applied to the account on February 26, 2016 to cover a month of service and late fees. The credits will appear on the next billing statement, which will generate on March 2, 2016. We apologized for any inconvenience and frustration experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, John, at ###-###-####.
Regards,
Mario S.
Executive Care Specialist