Lawrence Wind & Solar

Dear [redacted],? Thank you for contacting Vistaprint regarding the issue with your order and payment? I reviewed your complaint and have decided that we will take full responsible for the issue and poor customer service you receivedWe are in the process of making improvements with our
payment procedures in terms of automatic communications when an order is not processed due to payment issuesBased on that and also because you did not receive the level of customer service Vistaprint strives for, I have decided to provide you with a Vista Credit of $Please provide me with the account information i.ethe account number or the order number.? As soon as you reply I will follow through with your requestWe sincerely apologize for the inconveniences caused.? Sincerely,Intraday,Intraday CoordinatorVistaprint###-###-####?

Dear ***,Thank you for your email regarding email updates and physical mailings that you no longer want to receive from us.We apologise for any inconveniences caused while using our services.As requested, we have updated your account with the option to not receive emails to the address
***.comWe were not able to locate an account with the email ***.com.We will also be removing your address from our mailing listThe address being removed is the one from your last order (*** * *** *** *** *** *** *** *** ** *** United States of America).Again, we apologise for the less than satisfactory experience received while using our services.Please feel free to contact us directly at *** in the event you need any assistanceIntradayIntraday CoordinatorVistaprint***

Hi [redacted],I am sorry to learn that you had such a bad experience with us recently and would like to personally apologize to you as this is not a typical Vistaprint experienceI tried calling you a few times to discuss this issue however you were not available.I reviewed all the information provided
and saw that you were in correspondence with multiple phone and email agents advising that you sent a money order for your Business Cards order, the cards were no longer needed which was cancelled as requested and notification sent to the appropriate team to refund the money order received.The team received the feedback and did accordingly however after doing research found out that when the Check refunds were being processed for multiple customers we had a technical issue when issuing the check refunds to customers where the system accidentally sent out checks with incorrect names, addresses and amounts as such customers would have received a check at their address with someone else's name and check refund amount.We realized this after multiple complaints, the issue has been fixed and new check refunds were done correctly and sent out on May 4th where all affected customers will now receive the correct check showing their name, address and check refund amount which is due to that customer.? The reason this took so long is because the money order sent to us normally takes a few days to arrive to us and then there is another time frame for processing, being that the cards were no longer needed a refund was sent in the form of a check which normally takes 2-weeks to arrive to the customer however due to the technical issue that occurred this caused a huge delay and affected a large mass of our customers.We sincerely apologize for this inconvenience and assure you that your $Check refund was sent out on May 4th, Check refunds normally takes 2-weeks to arrive.Sincerely,? ? IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].?
Please see attachments?
Regards,
[redacted]
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Dear [redacted]; Thank you for contacting Vistaprint, where it's easy to make an impression for less We tried to make contact with you recently, however, we did not get through and a voice mail was left Please accept our deepest apologies for the inconvenience you have experienced with our
customer service department and the recent charges on your credit cardPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again We understand your frustration and we have cancelled the website and refunded a total of $back to your credit cardThis refund will reflect on your bank statement within the next 1-billing cycles Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us Thank you for choosing Vistaprint Sincerely, ? ? ? Intraday Intraday Coordinator ###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]?
[Please see photos attachedMy concern is not for the money spentMy concern is that my mothers funeral had no pamphlets and I blame vistaprint "quality assurance" processI am pursuing a change is company's stated slogan " we make it right"]
Regards,
[redacted]
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Hi Mr ***I am truly sorry to hear about the challenges you have experienced with your website using our Vistaprint site builder service.I have tried calling you numerous times with all contact numbers that were provided and can be found on the account statedEach attempt has been unsuccessful
and it states your voicemails are full.As per the website offers that are listed on the Vistaprint website , you are allotted one month free in which you can create a website and publish it to the web.After this one month has passed you will be charged a subscription fee based on the package that you have selectedThe website builder property of Vistaprint however the content that is added to the builder is yours.? We currently do not support MX records with allows you to use another email host.? Please contact our Customer Care Department at *** and our specialists will be delighted to access you.? IntradayIntraday Coordinator

Revdex.com:
I received my orderIt was partially correct.Issue almost resolved, but this has been going on too long and has really held my business up.not happy about this at all.I've been a LONG standing customer of this company for over years, and have NEVER had an issue until now
Regards,
*** ***
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Dear [redacted], Thank you for contacting us with the issue regarding your Website SubscriptionBased on our conversation and my investigations the issue has been resolvedYour Website is on an annual subscription and will remain as suchAny charges that were taken was based on your previous request
and these charges were refundedWe do apologies that you were not notified that your request was being fulfilledWe will take full responsibility for that action As of such we will provide you with a Vista Credit on your Vistaprint Account Once again we apologize for any inconveniencesIf you have any concerns please feel free to contact us Intraday Intraday Coordinator [redacted]

Dear [redacted]Thank you for contacting us regarding the charges you incurred for your recent ordersWe sincerely apologize for any inconvenience caused.We have reviewed your account and found that your recent order was placed on the www.vistaprint.co.uk website which is the UK designated version of
our website.? As such, there is a currency difference and the additional charge that showed were due to conversion charges issued by your bank.A full refund of $? has been issued to your Visa for the cost of the order.For future orders we recommend that ? you us the US version of the website (www.vistaprint.com) so that your order will not be subject to any conversion charges.We sincerely apologize for the delay in having this issue resolved and assure you that this isn't a typical Vistaprint experience.SincerelyIntradayIntraday ? Coordinator[redacted]

Dear Mr*** ***,Thank you for your recent Vistaprint order.? Attempts to reach you, concerning this issue were unsuccessful.We unfortunately experienced some challenges with our system that caused your order to show as an unsuccessful order from our end, but ultimately charging your
account.Thank you for bringing this error to our attention and for providing the evidence of the charge.A new order has been processed for the items and the details of this order can be found by accessing the order history from your Vistaprint account.? The Items should arrive by December 19, 2017.? Please accept our apology for any inconvenience caused by this issue.? Thank you for your time and do have a great day.Sincerely,? ? ? IntradayIntraday Coordinator1-***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]Please add your rejection comments below.?
[The fact that we have successfully pointed the domain elsewhere does not suggest that vistaprint was helpful in making it soWe sought advice from outside of vistaprint in order to understand the root of the problem, which vistaprint could not clearly doWe thank you for your voicemail and apologies, but all of this was after the ordeal, and I had already removed my domain from vistaprint with the help of other sourcesWhat I recommend at this point is for vistaprint to train their staff to be more knowledgableGo through the phone records and emails and see what information I was given and why this became such a problem! What I found to be a very easy fix, vistaprint sent me in circles for months trying to do.]
Regards,
[redacted]
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Dear [redacted],I have received your complaint as it relates to the delay of the Business Cards and I truly apologize for the experience.? As per our conversation earlier today, I have processed a reorder for Ultra Thick Business Cards at no cost to you.? For confirmation, your free reorder
number is: [redacted] and is scheduled to arrive by November 17, 2016.? Please accept the free Business Cards as a token of our apology for the inconvenience.Again, I apologize for any inconvenience caused by the experience? ? Sincerely,IntradayIntraday Coordinator

Dear *** ***,Thank you for reaching out to us regarding your Website and the issues that you have been experiencing.As discussed in our telephone conversation today, we are aware of the issues that you have been experiencing for the past weeks.We are in the process of having these issues
resolved and will contact you later on today with updates.We discussed that you will receive the Website free, for the duration of the service and also to have the Website accessible through *** and other search engines.We appreciate your patience in having your issues resolved and assure you that this is not a typical Vistaprint experience.Please feel free to respond to the email that you received during our telephone conversation in the event you have any additional queries.IntradayIntraday? CoordinatorVistaprint***Tell us why here

Dear [redacted], As per our telephone conversation, a replacement order was processed for the poster and will arrive on April 7, A full refund was also issuedMost of our customers are able to see this refund on their online statement within 3-business daysPlease accept our apologies for the
inconvenienceThank you for choosing Vistaprint? Sincerely, ? ? Intraday Intraday Coordinator [redacted]

Dear [redacted], I truly apologize for the inconvenience you have encountered As per our conversation earlier, I have gone ahead and issued a refund of $from your order total You should see this refund on your online statement within 3-business days On behalf of Vistaprint, we'd like to
apologize for this and assure you this isn't a typical Vistaprint experienceIf you need any additional assistance, please feel free to call us at [redacted] between Monday - Friday 8:AM - 12:AMSaturday - Sunday 8:AM - 6:PMEastern TimeSincerely, Intraday Intraday Coordinator

Dear [redacted];Thank you for contacting Vistaprint, where it's easy to make an impression for less.We tried to make contact with you recently, however, we did not get through and a voice mail was left.Please accept our deepest apologies for the inconvenience you have experienced with our
customer service department and the promotion that was not appliedPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.Based on my research I am seeing that the promotion was applied to the Small Stamps excluding the Dater stampI also see where a call was made to our customer service department and a refund was processed in the amount of $for the promotion that was not applied on that particular Stamp,We understand your frustration and the importance of the promotional offer and we cannot apologize enough for that inconveneice.? Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.Thank you for choosing Vistaprint.Sincerely,? ? IntradayIntraday Coordinator[redacted]

Dear Valued Customer,The customer was contacted via phone and advised that upon him reaching out to our customer service department, all of his orders were cancelled and a refund processed to his credit card for those ordersThe customer was issued a Merchandise credit of $that was used to
process a replacement order on November 10thThat credit has been cancelled and refunded.? The customer has been charged $for two orders that have since been cancelled and refunded to his credit cardThis should be reflected in his account with 3-business days.We are truly sorry for his experience and understand his stance at this time.Signature: IntradayIntraday Coordinator***