Lawrence Wind & Solar

Hi ***,Thank you for contacting Vistaprint regarding the issue with your recent order and for the feedback providedWe understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for thisWe will take full responsibility for your order not being delivered and
in addition to the full refund of $already given on your account; I have also applied a *** in the amount of $As per the email sent earlier directly to your email address; the credit can be used to purchase any future orders on our website and is valid for year from today’s date, January 9, We understand the reason for the complaint; as such, we were glad to have the credit issued on your accountOnce again, we apologize for any inconvenience caused; if you have any additional concerns; please feel free to contact us. Intraday Intraday Coordinator 1-***

Dear ***,We have received your Revdex.com complaint regarding the Check refund.As per our conversation earlier, I have submitted a request to our finance team to have the check refund expedited.However, I am unable to give a time frame of when the check will be delivered at this time;
therefore, I will contact you on Monday and advise of the new delivery time frame.I truly apologize for any inconvenience caused by the experience and hope you accept our sincere apologies. Sincerely,IntradayIntraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have already spoken with your customer service personnel multiple times and they claim providing the auth code will "break" the website and email as I have said One of your customer service folks told me that $fee could be waived, but my real concern is with you discontinuing the service that I have and am paying for because I am requesting an auth code for my domain name I pay Vista Print $per month, which is times more than 99% of other web hosts (who, incidentally provide FAR better service) but apparently that is not enough money to own and control the website I built and the domain I chose I disagree that you own the domain, you are the registrar for the domain I am the one who selected and asked to register the domain The fact that you engage in shady business practices (like disrupting the services I am paying for) that most other reputable registrars and hosts in this industry is the reason I'm making this complaint and the reason that I am transferring my service. So, you can continue to argue about technicalities all day or you can try extending some modicum of decent customer service and actually be helpful I won't be satisfied until you actually provide the appropriate service for what I'm paying
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***?
[I have not received the check in the mail as of yetI spoke to the representative and he was very kind? Until, I receive the check this issue is not closed.]
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***?
After reading the response I'm truly baffled at how incompetent this company truly isThis is not the first time I have ordered from you so I know full well that you do use a reputable shipper like *** as that is who was used in the past when I ordered my business cards and was given a tracking number and received my items without any problemsSo stating that it is due to my location is nothing more than a lieIf it is an issue for you to ship here now then you should not have allowed me to make the purchaseWith regards to the overnight shipping that is not my problem that you do not do overnight shipping as you need to figure it outThe date given to me is a promised date as stated by your companyAlso as shown in the photo that I have attached it states that you do day shippingSo that is what I should have expected to get with the re orderNot you resending it through the same carrier that is clearly as incompetent as vistaprint isSo by sending the items through them again is already setting you up for failure once more
Regards,
*** ***
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Dear ***,Upon research we found that you created multiple accounts
with different email addresses that Vistaprint has cancelled including the
current account which is also now cancelledThe current website has not been
paid for since 12/31/as you consistently receive free months which
would
be applied by our customer service agents when you callYou mentioned that there
was an issue with your payment system however we have no complaints from any of
our other website customers as once an issue in this nature is reported we
ensure we fix the issue if it is on our endYou have the option of using either
a credit card or a *** account for the payment medium on your website
Unfortunately due the number of free months applied the website has been
cancelled and cannot be reactivated at this time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Dear ***,I truly apologize for the inconvenience you have encountered.As per our conversation today, you had mentioned that you received an email from our team advising that a refund was done for the $51.94.I have done further research and confirmed that the refund has indeed been issued and
should reflect on you online statement within 3-business days.? I was also able to confirm that the website package has been cancelled successfully.? Again, I sincerely apologize for the inconvenience or disappointment you have experienced? Sincerely,? ? ? IntradayIntraday Coordinator***

Dear ***,I truly apologize for all the
confusion caused by the automated email that you had receivedI will
definitely forward your feedback to the relevant departmentI do see where you contacted
our customer service team and was given a full refund for the purchase.? As per our
conversation
earlier, I will definitely honor the T-shirts and Hats once you provide a
higher quality image with at least DPI resolutionI have sent you my contact
details via email for you to contact me once you have the file readyAgain, I apologize for the
inconvenience and look forward to your responseSincerely,IntradayIntraday Coordinator***

Dear ***,Thank you for contacting us in regards to your most recent interaction with our company.Please accept our sincerest apology for the problems you encountered doing business with us.? We can certainly understand your frustration and disappointment with not being able to receive the
paid for value of the ***, ( as outlined in ***’s Terms of Use) to complete your order.We certainly aim to achieve Customer satisfaction and we attempt at all times to provide an amicable solution.A new coupon has been placed in your Shopping Cart with a promotional value of $24.99, to assist you in receiving the Banner for your local Animal Rescue.? We appreciate you taking the time to inform us of the issue and would like to assured ? you that this is not a typical Vistaprint experience.Do feel free to contact us at 1-***, should you require further assistance.? Again, we apologize for any problems encountered by this situation and look forward to assisting you in the future? Kind Regards,? IntradayIntraday Coordinator1-***

Dear ***,I am reaching out to you regarding the Invitations previously ordered from Vistaprint which should have been delivered on March 14th that did not arrive hence a reorder was doneI tried calling you a few times and also left a Voice message as I wanted to speak with you about the
experience.I can image how frustrating it must have been since you had to get both *** and Vistaprint on the phone to find out where your package wasThough our records show the package was shipped is was shipped via *** *** *** *** *** is a service of *** that utilizes the *** *** *** *** for final delivery of customer packagesPackages are accepted by ***, processed by them and then handed over to the *** for final deliveryIt seems it was not picked up though our records show it was, I am happy that a reorder was done however we did not have the option for overnight delivery hence a business day reorder was done though our fastest turnaround is business days.Since I was unable to speak with you in person I refunded the remaining balance charged for the Invitations as you were only refunded the shipping cost along with a free reorderI have refunded to your credit card that was charged which will reflect on your card in to Business daysHowever it may take a few billing cycles to be reflected on the actual printed credit card statement.I hope by the time you received the invitations they were of good quality and you were able to send them out on time for the event on April 02, I am truly sorry for the inconvenience as this is not a typical Vistaprint experienceIf you have any additional questions please feel free to reply directly to this email or contact us at *** for direct assistance.Sincerely,? ? ? IntradayIntraday Coordinator***

Hi ***? Thank you for contacting Vistaprint in regards to the issues that were encountered with your websiteWe must apologize for any inconvenience that this may have caused you.I have investigated the issue and have found that there were multiple contacts made with Vistaprint in regards
to the issues you were experiencing with your website.? After careful review of your account, it was noted that your issue was resolved after several days of contactsIt was also noted that your website was reinstated and is now active.I tried contacting you by phone to confirm that your issue was fully resolved but was unable to reach you for an update? Please free to reach out if you have any additional questions.? IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
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?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Dear *** ***, Thank you for choosing Vistaprint for your printing needs? I am truly sorry to hear of your experience with your orderI have tried to contact you on the number provided but you were unavailable, I left a voice message? I have reviewed your order and found that your
package was held at the local post office in Axton, VA, the closest to your zip code (United States Postal Service,*** *** *** *** ** ***, USA) ? In the event an order cannot be completely delivered by ***, they work with the post office to hold it for the customer for a few days and attempt delivery a few more times? Your tracking information shows the order has been held at the post office since March 1st, the hold is usually for a few days and then returned to us if they have not received a response from the customer? There has been no recent update on the tracking information since March 1st however we can assume they will be processing a return if they have not already attempted delivery to you once again? We are happy to assist with replacing the order with expedited shipping if you have not received it or provide a full refund and cancel the order? Please reply to this email with the option that best suits you and I will have it processed for you? Intraday Coordinator

Dear [redacted], Thanks for contacting Vistaprint As per our conversation earlier, I have confirmed with our engineers that attempting to upgrade the shipping speed of the order at this point would negatively impact the delivery.? I was also able to confirm that the order will be shipped by
the 4th of April and arrive within that same week In regards to your feedback about the shipping options for the Checks, I have definitely forwarded your feedback to relevant department Due to the inconvenience for the experience, I have processed a full refund of $for the cost of the orderThis refund should reflect on your statement within 1-billing cycles Please accept the free Checks as a token of our apology for the inconvenience.? I truly apologize for any inconvenience or disappointment caused and hope you accept our sincere apologies Sincerely, Intraday Intraday Coordinator [redacted]

Dear [redacted],We are sorry to hear that this has been your experience with our company and would like to assure you that we are not in the business of scamming our customers.Our Fraud Team reviewed the account and their findings suggests that the account was compromised; consequently the websites have
been cancelled.We strongly recommend that you create a new account, with a different email address and password.We also recommend that you change the password to your email address as an added preventative measure.Again, we do apologize for any inconvenience caused by the issue.IntradayIntraday Coordinator1-[redacted]