Lawrence Wind & Solar

Thank you for contacting Vistaprint to inform of the issue with your website.We are truly sorry that you have been inconvenienced and we sincerely apologize.An email was sent to you in error indicating that the issue was fixedThis happen because the status ‘closed’ was selected, as there were a
number of cases opened for you with the same issue.We regret this happening and will put measures in place to ensure this does not happen in future.At this time we still do not have a fix for the issue and we are working to have it resolved as quickly as possible, as this is also affecting other customers.Though we understand that the work around provided will take you a little more time than normal, we ask that you continue to use this option and we will advise you once a fix is in place.Again, we do apologize for the inconvenience caused.Thank you for choosing Vistaprint

Dear ***, Thank you for contacting Vistaprint regarding your issue. In your complaint you mentioned that you received three charges to your credit card of $for services you did not order. I used the Credit Card information you provided and found an accounts associated with
it, which had the specific charges.The account has services for a Website, Social Media Marketing and Email MarketingThere are also two actual orders for Stamps made out to you. All the services were cancelledI want to proceed with resolving the issue but I would prefer to speak with you beforeMy contact information is located in the email I sent to you at the email address "***"If you call and I’m not available please feel free to leave me a message and I will contact you. Looking forward to hearing from you Sincerely,IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***,Thank you for your email regarding email updates and physical mailings that you no longer want to receive from us.We apologise for any inconveniences caused while using our services.As requested, we have updated your account with the option to not receive emails to the address
***.comWe were not able to locate an account with the email ***.com.We will also be removing your address from our mailing listThe address being removed is the one from your last order (*** * *** *** *** *** *** *** *** ** *** United States of America).Again, we apologise for the less than satisfactory experience received while using our services.Please feel free to contact us directly at *** in the event you need any assistanceIntradayIntraday CoordinatorVistaprint***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I have returned the call and left a message for ***, and have not received a response back, please leave a good time to call due to the time zone difference
Regards,
*** ***

Dear ***,As per phone conversation today, I am delighted to hear that the replacement Business Cards received were done to your satisfaction.The refund was processed and should reflect on your online statement within 1-billing cycles.As per our discussion, the faulty documents are now saved in your portfolio as “Do Not Order” since we do not have the option to delete them The correct Business Card is saved as “Use This One”.Also, once the design edits are completed for the “Mission Statement” document, we will send you the revised file.If you should have any further questions or concerns, please feel free to contact us at ***Again, we apologize for the disappointments and inconvenience you have experienced.Sincerely, IntradayIntraday Coordinator

Dear ***,Please accept our apologies for the delay in having the issue with your domain name being addressed.I am delighted to inform you that the issue has now been resolved and the main page of your website should now be accessible to your customers.Please feel free to contact our customer care
department should you have any questions or concerns.Thank you for your time and do have a great day.Kind Regards,IntradayIntraday Coordinator***

Dear ***,I understand your request and sincerely apologize for any
inconvenience caused.A request has been sent to our billing department to review
the account and approve the refund based on their investigations of the second
Do It For You - Website service that you have orderedYou were
informed of
this on November 26th when you contacted the customer service department.A review of your account shows that you were provided with a
refund for the first Do It For You - Website service charge on March 6, 2015,
days after you signed up for the service the first time, then contacted us
to have it cancelledThis is the process where a refund for a service
is given within days of the subscription being charged to you.Your account shows that you signed up for the service a
second time on July 5, and kept the service active until November 25TH , when you contacted us to cancel the Website.Please note, a refund is normally provided for the monthly
subscription once the customer requests cancellation, as a courtesy you were
provided with a refund for the months you had the subscription.An email will be sent to you by our billing department once
they have reviewed the account and the subscription.I apologize for any problems you encountered and hope you
find the information helpful.Sincerely,IntradayIntraday Coordinator***

Dear *** ***:Thank you for expressing your concern regarding a same-day business card offer shown on our website.We regrettable confirm that the offer shown on our website for same-day business cards was an error.At this time we offer Business Days as our fastest shipping speedWe are in
the process of investigating and fixing the offer that was shown.We will be happy to offer you the Business Cards in your Shopping Cart at a Business Days shipping speed at no cost to youPlease send a response to *** and we will be happy to fulfill the order.Again, we apologize for the inconvenience caused and hope that you continue to do business with us.For any other concerns, feel free to contact our Customer Care center at ###-###-####

Hi Mr***,I am sorry for the wait to have your websites recreated.It has been noted that your subscriptions are currently being recreated as a new account has been started for you will all your previous website domains attached as you are aware of based on the constant daily communication with our support team.We understand that the process for bringing back your account to the previous state is not immediate however we are asking that you continue to work with us to have the websites finished and your issue resolved as soon as possible. If you have any questions on the matter you can ask the support agent that contacts you or you can contact us at ***I sincerely apologize for any inconvenience.Thank you for your time, and do have a great day. IntradayIntraday Coordinator

Hi ***, I am acknowledging receipt of your complaint via the Revdex.com and would be happy to assist.I am sorry to hear that you were unable to complete an order for the 1.63'' Diameter Self-Inking Stamp to be shipped to *** ***.As you were unable to complete the order, you
have requested that we erase your name and credit card information from our mailing list and data base Also, to immediately stop any kind of promotion, message or any other type of communication regarding our business.Per your request, I have deactivated your account Deactivation of your account means that the email address used to open your Vistaprint account is no longer active on our Website.Please note that your Personal Information may remain in our archived records after your account has been deactivated. Also, you were opt-out from receiving email communications from us and you are added to our Do-Not-Call list, and/or our Do-Not-Mail list, using the telephone number and physical address on your account Again, I truly apologize for any inconvenience caused.Sincerely, IntradayIntraday Coordinator***

Dear ***,I want to sincerely apologize that for any inconvenience cause by this issue and for the fact that you have not yet receive the entire refund.The check for the additional amount ($24.00) was shipped via *** on March 24th and the tracking number is ***I do apologize that we are not able to overnight your check, you can however expect to receive it within to business days.Thank you for your time and I do hope you have a great day.Sincerely, IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I appreciate the follcall from *** (sp?) last night and the refund for my full order amountHowever we still DO NOT have correct invites, nor has our 4th replacement order from yesterday printed yetI am out of words to explain how I'm feelingBelow is the summary of yesterdays correspondence with Vistaprint, all initiated by me even when I was told they would contact meAs of this moment, the order still says "in progress" it should have been placed at 11am when I first called yesterday after recieving another wrong shipment but they wanted to talk with plant first to see what happenedThen only by my multiple attempts in the afternoon and idea to print both types of paper stock did an order finally get placed about 4pmBut sadly, they claim the plant is behind (wonder why...) and cannot get it to before the weekend...AGAIN. Wednesday 3/7 10:am - delivery arrives to my place of employment, reception cards are correct, invitations still on glossy wrong paper10:am - I call VP, *** answers and I ask for manager, get *** we speak for minutes while she is trying to find out what happened at the plantTells me there was note for them to inspect and they should have, makes sound like I'm lying, then back tracks and says she will email them and call me in 1-hours doesn't want to put in order until knows it will print correctly. 2:00pm - haven't heard back, so I call get *** ask for *** she is busy so get *** (who I spoke with Monday)She tells me *** is waiting on feedback from plant and will call you back, we have time orders cutoff at 6" no we don't have time she was the one who placed order at 6:on Monday, I said ok you will hear from me in a hour and hang up3:- I call back get *** again ask for ***, long wait but told them I wasn't going anywhere till get an order placed*** says she still waiting on the plant, to which I ask what happens if they don't contact you by 6pm? Then I've lost another dayShe claims the only way to reach out is email, no direct lineThey in Jamaica and plant in Canada; wants to get this right before orderingNoWe must put order in, I came up with idea wot print premium glossy and premium matte on the same order, so maybe we increase our odds since it would have to change paper typesShe says that's actually a good idea and order is placed with express shippingAgain she said she would contact me when hears from the plant, told her any hour phone, email, VP message whateverHave not heard anything.4:- I start chat session with VP, *** when saw ETA for new order was 3/MondaySaid not acceptable how did you print on 3/and get to me on 3/but now I can't have by Friday 3/She gave me the same lines to which I said stop I've heard it all asked to have manager contact meGet a call, *** speaks to me saying "we put for fastest and hope it gets done sooner" we went back and forth and I could tell nothing would be doneSo I asked ok if nothing can be done, let's talk about making this right and getting a refund...the line went quiet and was HUNG UP ON.5:pm - *** calls me saying he had contact with plant, not sure why it's printing wrong in glossy style; reminded him it can be done since the reception cards have been on correct paper this entire timeAgain there is note to have plant manually check before shippingHe said they would be giving me full refund and replying to the Revdex.com complaintBut once again, nothing could be done to get them to me sooner. At this point I am stressed, sick to my stomach, cried at my job due to being so frustrated and feeling helplessIt's been almost hours since I contacted regarding the 3rd wrong order and nothing has been printedUNACCEPTABLEMy order should have been moved up in the cue, should of had feedback from the plant yesterday, and should have been being offered something in return without going to the Revdex.com. My request is correct invitations by FridayIf they can come Saturday good, but will need to change ship to addressAnd I would like matching Thank You cards printed, or a voucher to do so once this is all handled.
Regards,
*** ***

Dear ***,We received your Revdex.com complaint regarding order ***.We sincerely apologize for the problems you encountered while doing business with us and we understand your frustration as it relates to the partial fulfillment of your order.We appreciate your loyalty to us
over the years and would be happy to provide a resolution.A review of your account reveals that the Business Cards were cancelled due to an error detected with four of the files you have provided Though all the designs are the same, our systems found foreign contents on ***, ***, *** and ***’s Business Cards As a result, this affected the production of these cards.We would be happy to honor your request for a full refund Our record shows that you were given a partial refund in the amount of $towards the order on July 12, We will be issuing an additional refund in the amount of $for the remaining amount of the order.In addition to the refund, we have issued Vista Cash in the amount of $to your Vistaprint account This credit is valid for year and can be used towards any Vistaprint purchase.We truly hate to disappoint you and we want to make things right With that being said, we will be expediting a free order for the four Business Cards that were cancelled We have flattened the images and converted the files to high resolution jpeg, which should resolve the issue For confirmation, your order number is *** and the order is scheduled to arrive by July 22, 2016.To review details of this order, please log into your Vistaprint account and go to Order HistoryYou may also access your Order History by following this link: http://www.vistaprint.com/vp/ns/my_account/order_history.aspx.Again, I apologize for the disappointment and inconvenience causedIf you should have any questions or concerns, please contact as ***. Sincerely, IntradayIntraday Coordinator###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Although a refund is appreciated, Vistaprint should honor the original order We will now have to struggle to find replacement shirts, which Vistaprint had guaranteed us, not to mention the incredible and unnecessary amount of time and effort wasted dealing with Vistaprint's customer service If Vistaprint sent the shirts and the refund after the fact, that would be acceptable, but making us jump through numerous hoops and then canceling our order less than hours prior to our event and over weeks after our original order was placed is bad business to say the least I am deeply troubled by this and cannot imagine doing business with Vistaprint again
Regards,
* ***

Dear ***, I have received your complaint as it relates to your Invitations and I truly apologize for the experience. As per our conversation earlier, I have reached out to the plant to have the reorder inspected before being shipped Once I receive an update from the plant, I
will contact you via phone with the outcome of the order Due to the experience, I have issued a refund of $which is the remaining amount from the order total. You should see this refund on your online statement within 3-business days. Again, I sincerely apologize for the inconvenience you have experienced and look forward to working with you towards a resolutionSincerely, Intraday Intraday Coordinator

Dear ***,Thank you for your response. We do apologize that we have not been able to meet your expectations of customer service and that we are not able to provide the resolution you desire.We would like to reiterate that in an effort to provide the best quality output, all orders for an embroidered product are reviewed by our graphic designers. Based on the changes we recommended, the design was centered on the center seem, it however could not be placed any higher as the size was also increased and filled out the stitch area. We sincerely apologize for any inconvenience caused by this issue.Sincerely, IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
More bad customer service from this company, exactly what I have come to expect which is why I will make sure how you see fit to treat your customers is plastered all over the internetI will be forwarding this to my state’s Attorney General’s office and taking civil action for violation of my state’s consumer protection laws I hope these is go out of business
Regards,
*** ***

Hi ***, I am acknowledging receipt of your complaint to the Revdex.com.I am sorry to know that you are receiving multiple emails from us on a daily basis.You have indicated that a month ago you were advised that the emails would stop within 7-days. An attempt was
made to access your account, however no account was found using the email address provided - *** Also, I was unable to access an account using the daytime telephone number you provided This indicates that the above email address was not used to create your *** account and the daytime telephone number was not listed in your “ship to” address I searched our system with your first and last name and noticed that we have numerous customers with the same first and last name To differentiate your account, we recommend that one of the below information is provided: Your *** account number. The telephone number used in your shipping addressThe email address used to create your *** accountThe *** order number To facilitate a resolution, upon receipt of any of the above information, research will be done to determine why you are still receiving emails and the necessary steps will be taken to resolve the issue Again, I apologized for the inconvenience caused and hope to hear from you soon Sincerely, *** Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I accept the terms of the discount, which is 33%, but it needs to be off the original order Vistaprint has suddenly increased the amount of my original order to be $ It is supposed to be $ I sent them the confirmation of the original order, so the discount needs to be applied to it. Regards,
*** ***