LeafFilter

We were sold leaf filter product along with downspouts and installation. We were informed that a crew would come and install; and we were informed the crew would be confidant, know the product and know what was necessary to complete installation as discussed during the sales. The salesman created a detailed document to inform the crew which downspouts to replace and in which direction they should point as well as any other information the installers would need. The salesman also informed that there would be no reason for us, the property owners to be onsite, as it was outside work and he created detailed information/documentation. Also, we the property owners informed the salesman we would be happy to wait for the installation, however, he persisted that the crew currently needed some jobs; as the other jobs were scheduled out. It was the salesman that picked the date of install and insisted all would be well.
Our sales document states the approx.start and completion date to be 8.15.2019.
In reality, the company cancelled that date and rescheduled to 8.31.2019.
We were confused as that was Labor Day Weekend and why would they work that Saturday, but, again this was all on the company. On the day of service, one man arrived to do the work. This individual had several questions about how the downspouts were to be installed. This man also only worked a couple hours stating he did not have all the supplies and would need to come back next week to finish.
Complaint 1: The man who did the install, each day he was at the house, he kept waking myself, the owner, I was trying to sleep as I work 3rd shift, but he had constant questions as to which way the downspouts were supposed to go. He stated he had problems reading the diagram.
Urgent Complaint 2: The downspouts were ultimately put on incorrectly. We believed the installer would know what he was doing. We believed the original salesperson that a crew would come and the job would be done in a day.
Now the downspouts are leaking. The downspouts were connected incorrectly as they are not flowing into each other. Also, one of the downspouts is disconnecting on the top elbow after the last snowfall and as the snow is melting.
We have 4 downspouts that need to be fixed and replaced as these new downspouts are damaged due to installer. The water is leaking at the top and we are concerned for damage to our house including concern about water leaking into the basement. Several of the downspouts have at the area of connection, an opening, as the one part of the downspout was crunched into the other part. The product itself is damaged from the installer.
NOTE: after several calls a representative from Leaf Filter came out to our house and checked the work/ product and agreed the downspouts were not installed correctly.
Please Understand: We have called numerous times since he came and inspected the work to no avail. The company is no longer answering the phone when we call and the company is not contacting us as to when this situation will be fixed.
We have a payment plan and we are paying for the product and service even though it is not correctly completed.

They took advantage of my elderly mother-in-law opening a credit card with a $8800 limit without her knowledge and authorization. Claimed it was a "misunderstanding". Now have to lock down her credit, cancel the card, and monitor for other credit fraud. Wells Fargo and the police are investigating. Why would any sales person ask for ssn and bday for someone who was going to pay cash? Identity theft that's why. Stay far away from this ROTTEN company.

Had LeafFilter come out to give us a bid. $9,900. Then, "We have a coupon for 15% off", Now only $8,415.00 he says. Then, the sales pressure tactic came in, "If you sign today, we'll do it for $6,900". That's another 18% off the last price. I wont do business with any company that employs these gross up the price and then discount it back down to a still very inflated price tactics. Felt like was beig duped from the start.
I suspect that's still like $3,000 too high for a screen to keep leaves out of gutters. Home Depot has basically the same stainless steel screens for about $1000 plus my labor to install.

Had LeafFilter come out to give us a bid. $9,900. Then, "We have a coupon for 15% off", Now only $8,415.00 he says. Then, the sales pressure tactic came in, "If you sign today, we'll do it for $6,900". That's another 18% off the last price. I wont do business with any company that employs these gross up the price and then discount it back down to a still very inflated price tactics. Felt like was beig duped from the start.
I suspect that's still like $3,000 too high for a screen to keep leaves out of gutters. Home Depot has basically the same stainless steel screens for about $1000 plus my labor to install.

The problem is been the poor quality of the installation of the gutters and leaf covers. The first time it was done (Sept. 27/28, 2019) when it rained water was pouring out like a water fall. They attempted to fix it (Oct. 14) and once again water continues to pour out. The poor quality of the installation is evident. The fascia is exposed and the leaf covers are tilted instead of laying flat on top of the gutters. All this is in front of the house. I am already paying for a job that hasn’t resolved the previous problem that I was dealing with my home before filling a contract with LeafFilter and that’s protecting the foundation of my home. They schedule me again for an inspection (that was supposed to be done right away after trying to fix the problem) for November 5. I don’t feel this matter is been taking care of in a serious professional manner. I really don’t know what the outcome will be by filling this complaint but I for sure need help in making sure the monetary investment in this project is not worthless. In advance I thank you for all you do and look forward to hearing from you.

We had a sales manager visit our home to tell us about their product. his name was Arnie W***. After about 2 hrs of telling us about their product I said no. he was very pushy and asked us about our home and wanted to see our home inside. My husband took him around. I still said no! this morning I looked up the business on BBB. I cannot understand why they have a A+ rating. please do not do business with this company! Negative experience! They were here on Tuesday May 8 at 7PM.

After being install in 12/16 we had the same issues all last year with the gutters leaking and overflowing. They came out several times and the same issues kept occurring. I filed a complaint last year after getting fed up with the same thing continually occurring. After filing the complaint Mike [redacted] from the Corporate office called me and I agreed to one last attempt. I told him if this didn't work he would receive a call from me in the spring and we would want our money back. This last attempt took place in December (I believe). I called Mr. [redacted] on 5/7/17 @10:10 and told him nothing had changed. He said he would have to start the warranty process. Don't know what that is , but said okay and that I hoped he wasn't giving me the run-around. On 6/6/18 @ 9:17 I called to get an update. I left a message asking for him to call me with an update. No response. I did the same on 6/14 @ 12:28 and 6/21 @ 9:29. I have still heard nothing.

My wife and I contracted with Leaffliter to install their product on Jun 26,2019. and they started installation on July 2,2019. A couple weeks later it was determined that we needed a new roof as the new gutters/Leaffilters did not solve our rain leakage on our back porch. The roofer *** of West Salem, WI told us that that gutters had to come off first. We called Leaffliter to have the gutters removal and that was scheduled on Aug 22, 2019. The persons who were scheduled to remove the gutters/leaffliters did not show up. We finally got ahold of Leaffliter that the persons scheduled to remove the Leaffliter could not come because their wife was involved in a car accident. We informed Leaffliter the important of having this done soon and we were told they had no one available for at least a month or more. We contacted *** who was a subcontractor who installed Leaffilter, they informed us that they no longer worked for Leaffliter due to lack of payment for service rendered. We ended up hiring a local contractor to correctly remove the Leaffliter product and gutters. This was done Aug 23, 2019. We called Leaffliter to inform them that this was done. We than scheduled for Leaffliter to reinstall the gutters/Leaffilters on Sept 11,2019, to retain our LIFETIME Warranty. After the roof was installed on Aug 26, 2019. On the Sep 11, 2019 a person came with a work order to take the Leaffliter OFF and not too reinstall. He would not reinstall the gutters or Leaffliter product. We have tried time and time again to contact Leaffliter but have little no help solving this,they will not returned our calls. Today we did contact them and spoke to *** who transferred us to ***. She would send a Email the Leaffliter in Wisconsin as she was unable to contact them also

Thieves!!!!! Ripped off my elderly Father....8600.00 for a gutter guard!!!! First the salesmen befriended him with the whole veteran nonsense.. then his bid was over 10,000.00 tells my Dad he will give him 3% off because of his service. But online its 15% off plus another coupon on top of that ...first off I am in the business in another state, same product $3000.00 on high end . My Dad didn't call me first, but he shouldn't have to...Why can't trust people not to rip off our Family....this stuff is junk, it's all over the internet the product is junk.. I want my Dads money back ....I am outraged and disgusted by the way these people do business and they must be exposed.

Thieves!!!!! Ripped off my elderly Father....8600.00 for a gutter guard!!!! First the salesmen befriended him with the whole veteran nonsense.. then his bid was over 10,000.00 tells my Dad he will give him 3% off because of his service. But online its 15% off plus another coupon on top of that ...first off I am in the business in another state, same product $3000.00 on high end . My Dad didn't call me first, but he shouldn't have to...Why can't trust people not to rip off our Family....this stuff is junk, it's all over the internet the product is junk.. I want my Dads money back ....I am outraged and disgusted by the way these people do business and they must be exposed.

Individual (Dennis ***) comes by looks at my needs and then gives me a quote which I accept and sign on Jun 15, 2019.
Three different individuals come by to look at what is to be done. They all talk about special needs due to the copper gutters and it could be a few days until the necessary materials are received.
I finally receive a call and was told that they couldn't do it and recommended that I pay someone to clean my gutters.
I later gave a bad rating and was contacted by a representative of the company for more information so they could investigate. I gave them the same information including a contract # ***.
Don't know what was done but I've never received any information, etc.

Individual (Dennis ***) comes by looks at my needs and then gives me a quote which I accept and sign on Jun 15, 2019.
Three different individuals come by to look at what is to be done. They all talk about special needs due to the copper gutters and it could be a few days until the necessary materials are received.
I finally receive a call and was told that they couldn't do it and recommended that I pay someone to clean my gutters.
I later gave a bad rating and was contacted by a representative of the company for more information so they could investigate. I gave them the same information including a contract # ***.
Don't know what was done but I've never received any information, etc.

from Leaf Filter came to my house and gave me an estimate to install the gutter guards. The price was very high and I turned the offer down. *** text me a few days later and said he could give me up to 50% discount. We agreed on $1500 to get the guards installed. He said they would most likely install the next week sometime. I have emailed *** and text *** with no answer. On Monday August 27, I missed a call from *** () and tried to call him back. The number he called me on does have voice mail but it is full. If I cancel the contract, I have to pay 25% of the total which is $375. I think at this time I would like to get my contract cancelled without payment. I think that they don't have any customer service and the install service is very poor. I also think that this is a scam because of the discounted price

the Installation of the gutters and roof skirt was bad. It is pushing up my shingles. The gutter corners are not tight against the gutters so there is leaking at the seams. The LeafFilter’s are at different levels. The leaffilters are screwed into the back of the gutter skirts at almost every panel.
The installer was rude and actually yelled at us during initial install .... indicating that we were bothering him. Due to us pointing out issues.

everything went smooth the only thing I have a problem with is you said they would clean up after thereself but my problem is the sheet screws were all over the driveway which my granddaughter fould the next day 26 of them if we or my daughter in law ends up with a flat tire from this we will be senting you the b ill for a new tire thank you

Scheduled to do the work on a Saturday and no one showed up. When I called they acted surprised no one called me, we re-scheduled for Thursday. Workman showed up on Tuesday and they had the wrong size material. Was told someone would be back that afternoon, no one showed up. Re-schedule for Thursday, it was a wash out. Re-scheduled and person showed up to do the work. Part of the service was "professional cleaning" of the gutters. Turns out this means the person installing the gutters reaches in and pulls out as much debris as they can. As far as testing to make sure the gutter were draining properly, hard to see how they accomplished this without a drop of water ever flowing into the gutters.
When the person left, there were screws left all across the driveway (just waiting to find a tire) and around the house along with pieces of scrap left at various places.

I suspect the gutter system will work, but can't recommend this company for installation.

Scheduled to do the work on a Saturday and no one showed up. When I called they acted surprised no one called me, we re-scheduled for Thursday. Workman showed up on Tuesday and they had the wrong size material. Was told someone would be back that afternoon, no one showed up. Re-schedule for Thursday, it was a wash out. Re-scheduled and person showed up to do the work. Part of the service was "professional cleaning" of the gutters. Turns out this means the person installing the gutters reaches in and pulls out as much debris as they can. As far as testing to make sure the gutter were draining properly, hard to see how they accomplished this without a drop of water ever flowing into the gutters.
When the person left, there were screws left all across the driveway (just waiting to find a tire) and around the house along with pieces of scrap left at various places.

I suspect the gutter system will work, but can't recommend this company for installation.

Leaf filter came out and gave us a bid. We accepted and had our gutters on the next day. They work perfectly. Nothing is getting in the gutters accept water. The salesman and the receptionist were outstanding.

Leaf filter came out and gave us a bid. We accepted and had our gutters on the next day. They work perfectly. Nothing is getting in the gutters accept water. The salesman and the receptionist were outstanding.

I was sold LeafFilter gutter guard for my existing gutters.
It was installed subpar to guarantee, product description, is not installed properly and does not function as promised. Installers installed product flat on gutters and did not adjust gutters as per contract. Filed a complaint with company ( MIL***)... Installers came out while I was sleeping and did not fix properly. Called complaint in again and another lead installer came and saw issues ( this was 3rd time company was here and he complained about company , salesman, and tried to explain away shoddy installation) they started to try repairs and then decided it was too big a job to fix. They rescheduled and installation crew came out a 4th time only to adjust again ( not to advertised or guarantee d 11degree pitch... two sections were zero degrees to 7 degrees) installer said they could not fix my upper rear gutters on house, adjusted and rear of gutters is twisted and pitched wrong and actually looks like it is going downhill. Have called and gotten no response on what they plan on doing now. When I called salesman he even said I should demand new gutters after so many adjustments without being installed as promised. The product is still not as brochures, website etc guarantee. Product does not perform properly and debris is left on top of guard so I am constantly having to clean off what is supposed to be installed so that I do not have to clean gutters.Unprofessional, product cannot perform as guaranteed.