LeafFilter Reviews (%countItem)
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LeafFilter Rating
Address: 11 Worthington Access Dr, Maryland Hts, Missouri, United States, 63043-3804
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The Leaf Filter product was said to never clog. This is why I wanted it on my house.
Needed to have this on the second story, so I would not have to climb up the ladder
again to clean gutters. I had them come back twice to clean gutters but the next time thy will charge me. What a scam. The leafs collect where the valley meets the
gutter. They claimed that the wind would clear it when it dried out or the rain would
push it off. Didn't happen. I would be great to get money back.
We are pleased for the opportunity the customer has given us to meet next week. We will be working diligently to ensure full system performance and customer satisfaction.
To my surprise the Leaf Filter people have sent someone out to
take another look at the problem. We shall see what happens.
We met with the customer yesterday and worked into the evening. Based upon the report from the field we were able to remedy the issues and please the customer.
Service person was at my home yesterday. He made some changes to the filter. The proof will be with the fall season and
how this will effect the system. Don't believe my one star rating
is now fair, I would have to move it up so now that this was done.
I would say three stars would only be fair.
I am happy to say that the LeafFilter person stopped out yesterday
and made some changes to what was on the gutters. Now we will
have to see what happen this fall when the leaves fall. Until then
I would like to upgrade the star system to three stars. Bob G.
We have been working with the customer to address the issues they reported and had a service technician there last week to make any needed repairs and inspect the system. We have confirmed with the customer that the most recent visit was positive in reference to the work that was done as well...
as the technician that performed the work and now the customer is just looking forward to a much needed rain.
To whom it may concern,The customer has had the product on her home since 2009. In 2013 she called in for service and was quoted a fee to service the issue and she was upset about the fee. When I spoke with her the other day, she has NOT called in for service except for one time in 2013....
We are going out on Monday, October 12th, to service the job at no cost to her. This was the only day she requested based on her availablilty Respectfully,
I had leaf filter installed on my home 2/28/18 I have nothing but problems with ice. These filters do not let the water in. I have called them 4 or 5 times and they send a tech but they just keep saying there is oil on the screen. They said it will wash off with rain. It has been raining and snowing quite a bit the last 2 weeks and they still don't work. They did send a tech out who said he was going to power wash them but did not wash them. I believe these gutter filters are not made for our areas. The water cannot get through the screening. I was also lied to regarding the price. The first offer was approx. $14,000. then when I said that was to much the Sales man said I can give them to you with discount in the amount of $7,200. If I put their yard sign out in front of my house for a month. After talking to other people including some of their employees I was told I paid way to much.
We have performed follow up service at the customer's home and inspected the system. We found the LeafFilter system to be installed properly and operating as designed. We did also powerwash the system for the customer's satisfaction. We have not found any snow or ice issues caused by the LeafFilter installation. We have additional information available if the customer would like to review regarding why ice dams form on some homes (usually due to inadequate roof ventilation or attic insulation, insufficient ice shield, etc.) and normal gutter guard performance in winter. If the customer is interested in receiving those materials, please email us at *** with their case number in the subject line. In conclusion, we have provided the product and services as contracted and confirmed the installation was done properly. We have not declined to service the installation as needed, including performing a powerwash today for the customer's satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I will not accept their response. I will wait until it rains or snows to see if I have the water flowing over the top of the screening. I do have pictures which shows how the water goes over the top and creates ice all around my home. Any walkway and steps are impossible to walk on when this happens. I want the leaf filter removed from my gutters so I do not have this problem this coming winter. If they do not want to give me a full refund I will settle for 75% return.
Regards
To whom it may concern,This is an update on my complaint. The company came out and power washed the gutter pieces they installed on my gutters. They are still leaking with the heavy rain we just had. Mike from the company just called me and said that is all they can do. They said the product was installed properly and they will not take them off my house as I requested and will not give any refund. I want them taken off my house. My gutters never leaked like they are now. It looks like I will have to hire someone else to take them off my house and forget about any refund. I guess I just been taken to the cleaners by this company Leaf Filter.
We are scheduled for senior level inspection this coming Tuesday, 5/22. We are inspecting to investigate the customer's reported concerns relating to colder weather. The customer has relayed that the product is currently operating well during the warm season.
The company is coming out again on Tuesday the May 22. The gutters are still leaking water over the edges. I cannot let you know if the main problem I am complaining about will be solved until winter when the water leaking over the edges will be freezing and causing to build up on the ground, steps and doorways.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes the work was completed they did offer a compensation. But on Monday 8/29/16 a gentleman came out to inspect the work as my gutters needed to be repitched as they do not drain well and it was stated to me on Saturday Aug 27th that they were fine. I am waiting for a response from Leaf Filter as to when the work will be corrected. I am planning to call them to day to see if they have a plan of action to correct the gutters.Regards,[redacted]
We have been in contact with the customer both before and after this complaint was registered. We have reached an amicable solution and we have installed her product and inspected it for quality control. We have provided the contracted product and services and the customer has expressed...
satisfaction. Please consider this matter closed.
I spoke with Zach yesterday and he stated the work was done and I will accept that even though I am unable to climb a ladder to check. Zach stated they did a water flow check. Thank you for your time.Sincerely,[redacted]
Two years ago I had the product installed with the understanding that they would repitch the gutters to ensure good drainage & re-enforce the gutters with new brackets as part of theur service & that it was under a lifetime warranty that tranfered with the house if ever sold. Just this week we has some storms & noticed on the rop tear of our house the gutter twisted of the front of our house as if the brakets broke loose from the weight of the water. I called to make a claim & they told me they will come out & review the damage & give us a statement for our insureance. Im not happy about this because I feel the services promised at insulation were not carried out. They didn't check the level of the gutters so the water pooled in a low spot in the middle of the gutter & I dont see any brackets on the gutters at all they just punched screws through the back side of the gutter into the sophet of the house & the screws ripped out from the weight in the gutter. Plus it says that all claims would be handled within 24 hours & they cant make it out till next week when we have mire storms coming in & my gutter is bent above a wire on my house. I want them to fix it how it should have be installed in the first place & at their expanse cause it was not put in properly as detailed out in the agreement that I signed. If they cant abid by these requests then I want the product removed & to be fully re-embursed for the full cost of the system. I have pictures of the current damage on my house & even crawled onto the roof for pictures of the lack of supports.
We have visited the customers home, provided a diagnosis and have agreed to perform prescribed repairs this coming Wednesday, 8/2/17.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
They have determined it to be installation error & have agreed to replace the damaded property & reinspect & fix all other errors on the gutter system.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I was looking to find someone to clean out my house gutters. I am 64 years old and cannot climb up a ladder to clean out the gutters. I used a local service to find a business that would clean out the gutters. The service brought up Leaffilter company. The next day a person came to our house and gave us the information on his product called Leaffilter. He told us that with this product we would never have to have our gutters cleaned out again. This sounded like a great idea so we bought the product. However not even a month has gone by and yes there is nothing in the gutter but the top of the leaffilter is nearly plugged! So now we will have to have someone come out and clean the top of the gutter! I believe the salesperson misrepresented the issue to us, we traded having to clean out the gutters to having to clean out the top of the gutter. The price charged was very high and the service does not solver the problem we thought it would.
Service is scheduled 6/29