In the complaint the complainant is looking to be refunded money that they claim they paid towards a part that they claim did not need to be replacedEach time the vehicle was in the shop it was worked on by a Hyundai Master Technician - Gold LevelThis technician has years of experience and
maintains the most up to date and highest level of training that Hyundai providesThe 1st time complainant brought the vehicle in it was not for a steering problem but for a replacement of the Serpentine Belt which has nothing to do with any of the steering mechanics of the car and is a maintenance itemThe 2nd time the complainant brought the vehicle in it was due to a steering issueThe complainant was presented with the option of either doing a Power Steering Flush or Replacing the Steering Rack The complainant chose to do a power steering flush as opposed to the more expensive replacement of the steering rackThe complainant was informed at that time that the flush( while cleaning out the internal rack) might not solve the problem the car was experiencingThe complainant after driving the car again and the problem still existing was informed that the steering rack needed to be replaced and that the tie rods would need to be replaced as well due to the fact that they had been stripped due to wear, rust and corrosionThe complainant took the vehicle and drove it approximately miles and subsequently called us stating the steering was still acting upThe technician again looked at the vehicle and determined that it needed a steering couplerIt was at this point that we called Hyundai Motor America and spoke with our District Parts and Service Manager(DPSM)We explained that although the vehicle in question was out of factory warranty by 14,miles that the customer had been a loyal Hyundai owner and a good customer and we would like to "go to bat" for them to see if Hyundai would help them outOur DPSM then authorized that Hyundai would pay for both the parts and labor ($450) on behalf of the customerAt no time was any of the work done to the complainants vehicle unnecessary or without the prior authorization of the complainantAdditionally we went above and beyond by going to Hyundai and asking them to pay for parts and labor on a vehicle that was out of warrantyWe feel that any of the work performed was done so at a fair and reasonable rate and needed in order to solve the complainants problems with the vehicleThat being said we are choosing not to refund any money at this time. *** *** Manager Lia Hyundai
Our policy,which was indicated to Mr*** is to not refund funds
issued by check until such time that we know the check has clearedWe have
established business days as a rule. No
one in the dealership remembers him coming in at anytime prior to his
conversation with
***. We
are happy to refund his money in a more timely manner if he can bring us a bank
statement showing his check as paid. David S*** , General Manager
In regards to the complaint filed by *** *** to
your organizationWe certainly apologize for any inconvenience or frustration
we may have caused ***, however looking into the situation thoroughly we
believe that the procedures that took place were in line with the information
that Nissan Motor Acceptance Corporation has provided us over many yearsHere
are the series of events that took place at Lia NissanWhen *** arrived at the Dealership on April 8th, she
asked to speak to *** ***, our Business ManagerShe has stated that
she spoke to *** over the phone regarding buying out her lease and would like
to come in to finalize the transaction and look into financing optionsThis is
a very common occurrence at the dealership, that we handle approximately fifty
times per yearWhen sitting down with ***, she asked what the interest rate
would be for the loan, she stated that her Credit Union was offering her under
1.99%***'s response was that, unfortunately on a vehicle our rate
would be slightly higher than that*** stated that she would like to
finance with her Credit Union, this also is a common occurrence and no problem
At that time *** informed her of the process that that takes place when a
customer comes into a Nissan dealership to buy out a lease returnThat process
is to have the Dealership electronically grounds the vehicle with NissanThis
allows the Dealership to then purchase the vehicle from Nissan Motor
AcceptanceThe purchase price to the dealership is the stated residual value
on the customers original contract plus a $dealers buyers fee that we are responsible
forAfter the vehicle is grounded and purchased by the dealership we are
billed electronically by NissanAfter that occurs we sell the vehicle back to
the customer for a price of $higher than the residual valueThe $
purchase option fee is clearly is stated on the back of the original lease
contract, witch I have attachedAt that point *** states that *** was not
happy with having to pay the $fee stated in her contractShe then then
requested to use her One To One rewards card program, which we offer to our
returning customers a $discount off the price of a new or used vehicle
purchase*** advised *** that we unfortunately exclude lease buyouts from
this promotional programThe reason for this exclusion is obvious, we have to
pay the $fee to purchase the vehicle from Nissan and when crediting the
customer $250, this would effectively have us loosing money providing this
servicePlease keep in mind the New York State Department of Motor Vehicles
also recognizes a lease buy out as a different type of sale other than a new or
used car purchaseThere is no inspection or warranties required by the dealer,
due to the fact they are essentially buying out there own vehicleFrom what I
have been told *** was very upset at that time and demanded to speak to
higher level managerI was off that day and *** directed her to *** ***,
one of our Sales Managers*** basically restated the same things that ***
didI have been told that she was extremely persistent and demanding that the
credit be issued, however she agreed to go along with the procedure that we
have done hundreds of times with other customers, over the ten past yearsAt that time, with her agreement, *** grounded the
vehicle, I have the attached the signed agreementThen *** purchased it from
Nissan electronically, gave *** a purchase agreement for her to take to her
Credit Union to attain the funds and scheduled the final transaction or the
following day. On the following day, April 9thI received a call from
Nissan, the customer asked if *** could get on the line in conference, I
agreedThe representative let me know that Nissan could compete the sale
directly through themI disagreed with the individualthe reason for this, is
that I have been told many times and also many customers tell me that when they
call Nissan to buy out there lease, they instruct the customer to go to a
Nissan Dealer only to complete the transactionI also mentioned to the
representative when a customer sends a check directly to Nissan for payment,
that they send it back and direct the customer to the DealerShe agreed that,
that was the case, however she stated that if a lending institution sends the
check they, will accept paymentMy main concern with the representative is
that, I had a situation a couple of years ago that a different local Credit
Union sent a check for a customer and Nissan sent the title and bill of sale in
the name of the Credit UnionThe problem was that this Credit Union was not a
Licensed NYS auto dealer and could not transfer ownership to the customerWhen
the customer went to DMV to get the title issued and NYS wanted the tax to be
paid on the purchase price, however the Credit Union paid the tax directly to
Nissan, which would effectively mean the tax would have to be paid twiceI
asked the representative if the title and bill of sale would be made out to the
Credit Union, she said yesI respectively argued, that I believe there will be
a major problem, similar to the other customerIt took me over a month to
assist the Credit Union with getting it resolved with Nissan and NYS DMV
Keeping in mind the customer never came to us to buy out there lease, I just
volunteered my help. After being told that that was the direction that they
were going to go with, told them that I would have to get in touch with the
other department at Nissan and reverse the sale because we have already
purchased the vehicle from themI then gave *** my cell number and said
that if she did have any problems to give a call and I would do my best to
help. The following day another person from Nissan gave me call
and let me know that they received a check from the Credit Union but the
vehicle was already paid off by usI informed them that the payment was in
process of being reversed and would FedEx back the title, that was already in
route to us, which we didLater that day *** came into the Dealership to
obtain her original copiesI greeted her at the door with her documentsAfter
handing them to her, she handed each one back to me for me to write void on
them and I did, then she handed them back to me to have me date them and I did
I told her that I still believe that there will be a problem with the
registration and titling, but if there was, I would still be willing to help
She continued to ask me why we lied to herI could not answer that question
knowing that I did not lie, I only gave her the information that I have known
for years and if I am wrong I will correct it in the futureUnfortunately, I
could not take the conversation any further, with out admitting to her that I'm
a liar and led my self to the door, in order to conclude the conversation. Once again we sincerely apologize for any inconvenience,
misinformation and frustration this may have caused ***It seems to me that
she believes that we have been telling her from the start that she had to buy
the vehicle from us, for our personal gainThis could not be further from the
truth, we have been doing it this way to avoid any major issues, that we have
had in the past, however I completely understand that a consumer could take it
that wayIn the last two days I have voiced my concerns with
Nissan Motor Acceptance regarding this matterI have reached out to our Senior
District ManagerHe a agrees that this has had an ongoing problem with him
alsoIt seems that depending on the Credit Union, there has been the exact
same problem that has been occurring a couple times a year with him and they
are very difficult to resolveI have asked him to attain or me a defined
written policy from Nissan regarding lease buyouts, he mentioned to me that he
could not access one, but is just as concerned as me one should be but in place
for dealers to have for customer reviewThis will hopefully avoid this from
happening again. In conclusion, as the highest rated Nissan dealer in the
Capital District for over five years and an A rated Revdex.com
member we take our customers satisfaction very seriouslyWe are saddened by
the chain of events with ***'s dissatisfaction that she has had with us
That being saidLia Nissan would like to reimburse *** any expenses that
she may have incurred due to this matter such as FedEx charges, if anyI would
also like to give her a $lia gift card that she can use for future service
on her vehicleWe will also implement policy changes, one being to get clearly
defined options for customers buying out there lease, and make sure that all of
our OneToOne card holders are better informed, at issuing of the cards, that
lease buyouts are not eligible for the $creditSincerely, *** *** General Manager
TO WHOM IT MAY CONCERN: Please consider this our official response regarding ID# *** We have received the letter regarding Ms*** complaint of unwanted mail and apologize for any inconvenience this may have caused her Lia Honda of Northampton and the Lia Auto Group go
to great lengths to ensure our customers privacy with phone calls, email and Postal mailAfter receiving the letter stating Ms*** complaint, I researched her name, address and phone number and discovered she was not in our systemThis leads me to believe, if she was a customer of ours, at some point, perhaps during one of her calls to us, all of her information had been eradicated. If she is still receiving postal mail from us, it could be a crossover periodI f she is receiving mail from *** *** *** ***on our behalf, unfortunately, she will have to contact them to be removed from their systemI can assure you, Ms*** information is no longer in our system and once again, we apologize for any inconvenience this has causedSincerely, Michael *** General Manager Lia Honda of Northampton
*** *** came in to purchase a new car. Due to the negative equity in her vehicle, she would have needed a substantial down payment in order to trade in her vehicle and take the new one home. However, she loved the new car so much that she decided to
purchase the new vehicle anyway and take her other car home as well. *** was made aware that she would be taking on a second auto loan and that she would be taking the new car home as well as her old carShe left the dealership with her new vehicle and came right back to pick up her old car which she did not trade in. She was extremely satisfied when the transaction was complete. A few days later she came in with her cousin and acted as if she didn't know what she did. We explained to her the situation once again, There's no way we can take the in on trade due to her negative equity unless she was willing to put a substantial amount of money down which she did not want to do She returned again and spoke with me, stating she wants to keep the new and she loves itSalvatore *** General Manager Lia Hyundai of Hartford
The original cost they charged in July for the break pads and router was We would like to try and get the credited or taken off the bill for that she just had to pay for new break pads and routers
We will have all the scratches removed and paint the hood to
match the rest of the car or if *** produces a bill for the repairs we
will reimburse him up to $if he wants to have repair done someplace else. Steven C***General ManagerLia Infiniti of Latham*** *** ***
**
*** *** ***
*** ***
To whom it may concern: I’m responding to a complaint that was written by Mr*** * *** on his Nissan Lease return on June 15, 2016. The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield when he
re-leased a new vehicle. Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan. Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr*** qualified for. I have spoken with RPM, the grounding company, and they assured me that Mr*** previous lease is now grounded and NMAC has been informed. I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts. They have assured me that Mr*** previous lease account is now paid in full. Also, that there would be no derogatory recording on his credit bureauUpon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr*** vehicle. I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future. Please let me know if there’s any other information neededThank You, Jim *** General Manager Lia Nissan of Enfield
Ms*** purchased a new *** *** on June 30th from Lia Toyota of WilbrahamAs part of the required Toyota process all vehicles are put through PDI (Pre-delivery Inspection) before being sold to our customers as well as state inspection upon purchase of the vehicleLia
Toyota would have been fully aware of any factory issue with the seatbelts at the time of PDI and would have been unable to pass the vehicle through state inspection if any seatbelts had been missing or malfunctioning Ms*** brought her Sienna in for service on 05/04/and mentioned that the 3rd row seatbelts were missing strapsUpon inspection by two of our master certified technicians, Kevin J*** & Chad W*** it was found that all of the seatbelts had been cut except for seatbelts which included the driver seat as well as the seat directly behind the driver seat which held a child safety seatMs*** was made aware of the findings and was recommended that the seats be replaced as soon as possible. Ms*** then requested a quote for replacing all of the seatbelts that had been cut which was provided to her on 05/05/in the amount of $At no point during these interactions did Ms*** suggest the *** had been purchased with seatbelt issues Lia Toyota of Wilbraham was under the impression that this vehicle was being used to transport animals as part of an animal welfare rescue and it is our professional opinion that these seatbelts were cut after the date of purchase not priorGiven that the driver seatbelt and child safety seat seatbelt were fully intact while every other seat belt was cleanly severed it stands to reason that the cuts were made for a reason unknown to us but obviously not as a result of a manufacturing issue that was missed for almost months. Lia Toyota of Wilbraham has made every reasonable effort to resolve this matter including sharing our findings with Ms*** and providing a timely quote to fix the issueSara H*** General Manager Lia Toyota of Wilbraham *** *** ***
*** ** ***
***
***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. agreement was reached how ever I have not seen a payment as of 10/30/2017 I will keep you up to date thank you
Regards,
*** ***
Good Morning,
*** *** came into our dealership off of the military
program that is offered from *** throuh his insurance
company USAAWe
structured a deal in good faith believing that *** *** qualified for this
incentiveWe put a deal together, on a *** that we did not have in
stock, so we needed to locate the vehicle for him.As we were writing his
purchase agreement we asked him to produce the proper forms that are required
by *** to be eligible for this program.*** *** produced the form,DT-214,
but at the bottom of the form it says he was discharged from the military, not
retiredAs per ***'s rules and regulations for the military discount, the
customer has to be active or retired from military service, neither of which Mr
Marg wasI can understand his frustration with the program, but it is a ***
program, not a Lia program, therefore we need to adhere to their rules and
regulationsI understand that he purchased a *** using the discount from
another dealer, but that dealer will find out the same thing once they submit
their paperwork to *** for reembursementI do not agree with how the ***
Military program works, but again, it is their program and I have to adhere to
it
*** ***
General Manager
Lia *** of Saratoga
P ***
F ***
E ***
We absolutely apologized for any miscommunication in
regard to the installation time frame for the accessories, and as stated
previously provided a courtesy loaner while they were installed.As for the blind spot warning option, it is only
available with the Technology Package and includes Navigation which as stated
previously was not initially requestedThe only vehicle the dealer
demonstrated to the customer was the vehicle requested with SunroofThat is
the only vehicle customer demonstrated at the dealer and ultimately purchased
and took delivery of.Customer received quote and set appointment with one of our in
house Internet Specialists and then worked with the Sales Consultant (Alex) for
the entire vehicle demonstration and purchase transactionCustomer was
then introduced to a Business Manger to
complete the paperworkAt no time during the transaction did the customer
request information on a vehicle other than the one they purchased. Sincerely,*** ***General Manager Lia Nissan of Enfield
We
certainly will honor the scheduled oil changes and rotates for Mr
***. He will need to schedule his first oil change w/ *** ***, our Honda service manager so he can get the proper notes in the system. Michael AC***Controller
In response to Revdex.com complaint ***: Unfortunately stock number Ua Subaru Outback 2.5i Limited was originally brought into inventory with the intent to wholesale it to a Subaru dealershipThe wholesale of the vehicle fell through based on the Carfax and the decision was made to switch
it from wholesale to retailThe systems we use to communicate inventory amounts and selling prices mis-communicated listing the wholesale inventory price as the retail price not including any shop work that was doneWe completed the following work in order to bring the vehicle up to safe retail standards: Front/rear brakes with rotors, all wiper blades, new TPMS sensors (tire pressure monitoring system), new tires, oil change, and all fluidsThe total internal cost of making this vehicle safe for purchase was $When the customer visited our facility we became aware of the pricing mistake and tried to figure out a fair solutionWe offered to sell the vehicle for cost including the service done with a slight loss for the inconvenience (our cost $18650.53) at $not including tax or feesThe sales manager, Modesto *** promptly sat with the customer after doing the math and explained the situationThe customer declined to move forward with the deal and we parted respectfullyWhile every reasonable attempt is made to avoid things like this from happening in the event that it does our website does state at the bottom of each listening *Not responsible for typographical errors
The Pre-Paid Maintenance has been cancelled as of 4/3/and the
refunded amount will be applied to the outstanding loan amount owed to the lien
holder of record, Hyundai Motor Finance. Thank You,
Lia Hyundai of Albany
To further clarify please read the disclaimer which
states in part"Offer assumes vehicle is in excellent
condition" (Car was average
condition. Servicing regularly does not
affect interior and exterior condition) "with miles" (car had
36,miles) "The dealership assumes no responsibility for any unintended
errors in information or payment calculations" Once again, it is an estimated value from a 3rd party
computer system. Michael ACastrenController Lia Group, Inc
Revdex.com, In regards to the complaint filed by Mr***In our first response, we, in detail, explained the chain of events that took place at our service facilityWe strongly stand by those statementsPlease understand, that when taking in the year, mileage, condition and purchase history of Mr***'s vehicle, it is and will continue to be very difficult to diagnose and repairThat being said, if Mr*** would like to come back to the dealership, Lia Nissan would be willing to pay for the installation of a new catalytic converter and reduce the retail price of the part by 20%Please keep in mind, based on the mechanical condition of the vehicle, we cannot guarantee this would completely solve the problemWe hope that this will assist Mr.*** with the situationSincerely, Dave *** General Manager Lia Nissan of Colonie
After Mr*** brought his
vehicle to the Lia Collision Center the insurance company determined that the
car was a total loss. We had already begun making repairs to the vehicle
(including body repairs, as authorized by Mr***) and the customer chose to
retain
the car and simply have us repair it to make it legally drive-ableWe
were paid for the repairs that had already been made, as well as what remained
to make the vehicle drive-able. After retrieving the vehicle, Mr
*** returned to say his tire monitor light was onWe attempted to reset the
light here at the Collision Center, however we were unsuccessfulWe then
contacted Hyundai for Mr*** they informed us of the charge to make the
repair, which we relayed to the customerBecause Mr*** retrieved the
vehicle and since there is no further insurance involvement, the expense
to repair the tire monitor light and any further supplemental charges
would be at his expenseIn regards to the door handle that
Mr*** referred to in his complaint, we had given him a used handle at no
cost off of a junk door that we were scrapping, otherwise he wouldn't have been
able to use the door This was done simply as a courtesy as neither the
insurance company nor Mr*** paid for the door handle. If he would
like a factory door handle installed please have him contact the body shop
to set up an appointment. He would be responsible for the cost of the
handle and installRespectfully, *** *** Body Shop Manager
Please see attached documents for Mrs***We follow a specific protocol when it comes to making all remaining payments for a lease returnUnfortunately we cannot control how Hyundai Motor Finance applies the payment check that we send We did pay the agreed upon amount to *** ***
FinanceI have tried to assist Mrs*** as much as possible with her remaining billThank youDominick F*General ManagerLia Hyundai Enfield***
*** *** *** ***
In the complaint the complainant is looking to be refunded money that they claim they paid towards a part that they claim did not need to be replacedEach time the vehicle was in the shop it was worked on by a Hyundai Master Technician - Gold LevelThis technician has years of experience and
maintains the most up to date and highest level of training that Hyundai providesThe 1st time complainant brought the vehicle in it was not for a steering problem but for a replacement of the Serpentine Belt which has nothing to do with any of the steering mechanics of the car and is a maintenance itemThe 2nd time the complainant brought the vehicle in it was due to a steering issueThe complainant was presented with the option of either doing a Power Steering Flush or Replacing the Steering Rack The complainant chose to do a power steering flush as opposed to the more expensive replacement of the steering rackThe complainant was informed at that time that the flush( while cleaning out the internal rack) might not solve the problem the car was experiencingThe complainant after driving the car again and the problem still existing was informed that the steering rack needed to be replaced and that the tie rods would need to be replaced as well due to the fact that they had been stripped due to wear, rust and corrosionThe complainant took the vehicle and drove it approximately miles and subsequently called us stating the steering was still acting upThe technician again looked at the vehicle and determined that it needed a steering couplerIt was at this point that we called Hyundai Motor America and spoke with our District Parts and Service Manager(DPSM)We explained that although the vehicle in question was out of factory warranty by 14,miles that the customer had been a loyal Hyundai owner and a good customer and we would like to "go to bat" for them to see if Hyundai would help them outOur DPSM then authorized that Hyundai would pay for both the parts and labor ($450) on behalf of the customerAt no time was any of the work done to the complainants vehicle unnecessary or without the prior authorization of the complainantAdditionally we went above and beyond by going to Hyundai and asking them to pay for parts and labor on a vehicle that was out of warrantyWe feel that any of the work performed was done so at a fair and reasonable rate and needed in order to solve the complainants problems with the vehicleThat being said we are choosing not to refund any money at this time. *** *** Manager Lia Hyundai
Our policy,which was indicated to Mr*** is to not refund funds
issued by check until such time that we know the check has clearedWe have
established business days as a rule. No
one in the dealership remembers him coming in at anytime prior to his
conversation with
***. We
are happy to refund his money in a more timely manner if he can bring us a bank
statement showing his check as paid. David S*** , General Manager
In regards to the complaint filed by *** *** to
your organizationWe certainly apologize for any inconvenience or frustration
we may have caused ***, however looking into the situation thoroughly we
believe that the procedures that took place were in line with the information
that Nissan Motor Acceptance Corporation has provided us over many yearsHere
are the series of events that took place at Lia NissanWhen *** arrived at the Dealership on April 8th, she
asked to speak to *** ***, our Business ManagerShe has stated that
she spoke to *** over the phone regarding buying out her lease and would like
to come in to finalize the transaction and look into financing optionsThis is
a very common occurrence at the dealership, that we handle approximately fifty
times per yearWhen sitting down with ***, she asked what the interest rate
would be for the loan, she stated that her Credit Union was offering her under
1.99%***'s response was that, unfortunately on a vehicle our rate
would be slightly higher than that*** stated that she would like to
finance with her Credit Union, this also is a common occurrence and no problem
At that time *** informed her of the process that that takes place when a
customer comes into a Nissan dealership to buy out a lease returnThat process
is to have the Dealership electronically grounds the vehicle with NissanThis
allows the Dealership to then purchase the vehicle from Nissan Motor
AcceptanceThe purchase price to the dealership is the stated residual value
on the customers original contract plus a $dealers buyers fee that we are responsible
forAfter the vehicle is grounded and purchased by the dealership we are
billed electronically by NissanAfter that occurs we sell the vehicle back to
the customer for a price of $higher than the residual valueThe $
purchase option fee is clearly is stated on the back of the original lease
contract, witch I have attachedAt that point *** states that *** was not
happy with having to pay the $fee stated in her contractShe then then
requested to use her One To One rewards card program, which we offer to our
returning customers a $discount off the price of a new or used vehicle
purchase*** advised *** that we unfortunately exclude lease buyouts from
this promotional programThe reason for this exclusion is obvious, we have to
pay the $fee to purchase the vehicle from Nissan and when crediting the
customer $250, this would effectively have us loosing money providing this
servicePlease keep in mind the New York State Department of Motor Vehicles
also recognizes a lease buy out as a different type of sale other than a new or
used car purchaseThere is no inspection or warranties required by the dealer,
due to the fact they are essentially buying out there own vehicleFrom what I
have been told *** was very upset at that time and demanded to speak to
higher level managerI was off that day and *** directed her to *** ***,
one of our Sales Managers*** basically restated the same things that ***
didI have been told that she was extremely persistent and demanding that the
credit be issued, however she agreed to go along with the procedure that we
have done hundreds of times with other customers, over the ten past yearsAt that time, with her agreement, *** grounded the
vehicle, I have the attached the signed agreementThen *** purchased it from
Nissan electronically, gave *** a purchase agreement for her to take to her
Credit Union to attain the funds and scheduled the final transaction or the
following day. On the following day, April 9thI received a call from
Nissan, the customer asked if *** could get on the line in conference, I
agreedThe representative let me know that Nissan could compete the sale
directly through themI disagreed with the individualthe reason for this, is
that I have been told many times and also many customers tell me that when they
call Nissan to buy out there lease, they instruct the customer to go to a
Nissan Dealer only to complete the transactionI also mentioned to the
representative when a customer sends a check directly to Nissan for payment,
that they send it back and direct the customer to the DealerShe agreed that,
that was the case, however she stated that if a lending institution sends the
check they, will accept paymentMy main concern with the representative is
that, I had a situation a couple of years ago that a different local Credit
Union sent a check for a customer and Nissan sent the title and bill of sale in
the name of the Credit UnionThe problem was that this Credit Union was not a
Licensed NYS auto dealer and could not transfer ownership to the customerWhen
the customer went to DMV to get the title issued and NYS wanted the tax to be
paid on the purchase price, however the Credit Union paid the tax directly to
Nissan, which would effectively mean the tax would have to be paid twiceI
asked the representative if the title and bill of sale would be made out to the
Credit Union, she said yesI respectively argued, that I believe there will be
a major problem, similar to the other customerIt took me over a month to
assist the Credit Union with getting it resolved with Nissan and NYS DMV
Keeping in mind the customer never came to us to buy out there lease, I just
volunteered my help. After being told that that was the direction that they
were going to go with, told them that I would have to get in touch with the
other department at Nissan and reverse the sale because we have already
purchased the vehicle from themI then gave *** my cell number and said
that if she did have any problems to give a call and I would do my best to
help. The following day another person from Nissan gave me call
and let me know that they received a check from the Credit Union but the
vehicle was already paid off by usI informed them that the payment was in
process of being reversed and would FedEx back the title, that was already in
route to us, which we didLater that day *** came into the Dealership to
obtain her original copiesI greeted her at the door with her documentsAfter
handing them to her, she handed each one back to me for me to write void on
them and I did, then she handed them back to me to have me date them and I did
I told her that I still believe that there will be a problem with the
registration and titling, but if there was, I would still be willing to help
She continued to ask me why we lied to herI could not answer that question
knowing that I did not lie, I only gave her the information that I have known
for years and if I am wrong I will correct it in the futureUnfortunately, I
could not take the conversation any further, with out admitting to her that I'm
a liar and led my self to the door, in order to conclude the conversation. Once again we sincerely apologize for any inconvenience,
misinformation and frustration this may have caused ***It seems to me that
she believes that we have been telling her from the start that she had to buy
the vehicle from us, for our personal gainThis could not be further from the
truth, we have been doing it this way to avoid any major issues, that we have
had in the past, however I completely understand that a consumer could take it
that wayIn the last two days I have voiced my concerns with
Nissan Motor Acceptance regarding this matterI have reached out to our Senior
District ManagerHe a agrees that this has had an ongoing problem with him
alsoIt seems that depending on the Credit Union, there has been the exact
same problem that has been occurring a couple times a year with him and they
are very difficult to resolveI have asked him to attain or me a defined
written policy from Nissan regarding lease buyouts, he mentioned to me that he
could not access one, but is just as concerned as me one should be but in place
for dealers to have for customer reviewThis will hopefully avoid this from
happening again. In conclusion, as the highest rated Nissan dealer in the
Capital District for over five years and an A rated Revdex.com
member we take our customers satisfaction very seriouslyWe are saddened by
the chain of events with ***'s dissatisfaction that she has had with us
That being saidLia Nissan would like to reimburse *** any expenses that
she may have incurred due to this matter such as FedEx charges, if anyI would
also like to give her a $lia gift card that she can use for future service
on her vehicleWe will also implement policy changes, one being to get clearly
defined options for customers buying out there lease, and make sure that all of
our OneToOne card holders are better informed, at issuing of the cards, that
lease buyouts are not eligible for the $creditSincerely, *** *** General Manager
TO WHOM IT MAY CONCERN: Please consider this our official response regarding ID# *** We have received the letter regarding Ms*** complaint of unwanted mail and apologize for any inconvenience this may have caused her Lia Honda of Northampton and the Lia Auto Group go
to great lengths to ensure our customers privacy with phone calls, email and Postal mailAfter receiving the letter stating Ms*** complaint, I researched her name, address and phone number and discovered she was not in our systemThis leads me to believe, if she was a customer of ours, at some point, perhaps during one of her calls to us, all of her information had been eradicated. If she is still receiving postal mail from us, it could be a crossover periodI f she is receiving mail from *** *** *** ***on our behalf, unfortunately, she will have to contact them to be removed from their systemI can assure you, Ms*** information is no longer in our system and once again, we apologize for any inconvenience this has causedSincerely, Michael *** General Manager Lia Honda of Northampton
*** *** came in to purchase a new car. Due to the negative equity in her vehicle, she would have needed a substantial down payment in order to trade in her vehicle and take the new one home. However, she loved the new car so much that she decided to
purchase the new vehicle anyway and take her other car home as well. *** was made aware that she would be taking on a second auto loan and that she would be taking the new car home as well as her old carShe left the dealership with her new vehicle and came right back to pick up her old car which she did not trade in. She was extremely satisfied when the transaction was complete. A few days later she came in with her cousin and acted as if she didn't know what she did. We explained to her the situation once again, There's no way we can take the in on trade due to her negative equity unless she was willing to put a substantial amount of money down which she did not want to do She returned again and spoke with me, stating she wants to keep the new and she loves itSalvatore *** General Manager Lia Hyundai of Hartford
The original cost they charged in July for the break pads and router was We would like to try and get the credited or taken off the bill for that she just had to pay for new break pads and routers
We will have all the scratches removed and paint the hood to
match the rest of the car or if *** produces a bill for the repairs we
will reimburse him up to $if he wants to have repair done someplace else. Steven C***General ManagerLia Infiniti of Latham*** *** ***
**
*** *** ***
*** ***
To whom it may concern: I’m responding to a complaint that was written by Mr*** * *** on his Nissan Lease return on June 15, 2016. The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield when he
re-leased a new vehicle. Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan. Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr*** qualified for. I have spoken with RPM, the grounding company, and they assured me that Mr*** previous lease is now grounded and NMAC has been informed. I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts. They have assured me that Mr*** previous lease account is now paid in full. Also, that there would be no derogatory recording on his credit bureauUpon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr*** vehicle. I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future. Please let me know if there’s any other information neededThank You, Jim *** General Manager Lia Nissan of Enfield
Ms*** purchased a new *** *** on June 30th from Lia Toyota of WilbrahamAs part of the required Toyota process all vehicles are put through PDI (Pre-delivery Inspection) before being sold to our customers as well as state inspection upon purchase of the vehicleLia
Toyota would have been fully aware of any factory issue with the seatbelts at the time of PDI and would have been unable to pass the vehicle through state inspection if any seatbelts had been missing or malfunctioning Ms*** brought her Sienna in for service on 05/04/and mentioned that the 3rd row seatbelts were missing strapsUpon inspection by two of our master certified technicians, Kevin J*** & Chad W*** it was found that all of the seatbelts had been cut except for seatbelts which included the driver seat as well as the seat directly behind the driver seat which held a child safety seatMs*** was made aware of the findings and was recommended that the seats be replaced as soon as possible. Ms*** then requested a quote for replacing all of the seatbelts that had been cut which was provided to her on 05/05/in the amount of $At no point during these interactions did Ms*** suggest the *** had been purchased with seatbelt issues Lia Toyota of Wilbraham was under the impression that this vehicle was being used to transport animals as part of an animal welfare rescue and it is our professional opinion that these seatbelts were cut after the date of purchase not priorGiven that the driver seatbelt and child safety seat seatbelt were fully intact while every other seat belt was cleanly severed it stands to reason that the cuts were made for a reason unknown to us but obviously not as a result of a manufacturing issue that was missed for almost months. Lia Toyota of Wilbraham has made every reasonable effort to resolve this matter including sharing our findings with Ms*** and providing a timely quote to fix the issueSara H*** General Manager Lia Toyota of Wilbraham *** *** ***
*** ** ***
***
***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. agreement was reached how ever I have not seen a payment as of 10/30/2017 I will keep you up to date thank you
Regards,
*** ***
Good Morning,
*** *** came into our dealership off of the military
program that is offered from *** throuh his insurance
company USAAWe
structured a deal in good faith believing that *** *** qualified for this
incentiveWe put a deal together, on a *** that we did not have in
stock, so we needed to locate the vehicle for him.As we were writing his
purchase agreement we asked him to produce the proper forms that are required
by *** to be eligible for this program.*** *** produced the form,DT-214,
but at the bottom of the form it says he was discharged from the military, not
retiredAs per ***'s rules and regulations for the military discount, the
customer has to be active or retired from military service, neither of which Mr
Marg wasI can understand his frustration with the program, but it is a ***
program, not a Lia program, therefore we need to adhere to their rules and
regulationsI understand that he purchased a *** using the discount from
another dealer, but that dealer will find out the same thing once they submit
their paperwork to *** for reembursementI do not agree with how the ***
Military program works, but again, it is their program and I have to adhere to
it
*** ***
General Manager
Lia *** of Saratoga
P ***
F ***
E ***
Mr
*** is no longer employed by Lia. We again apologize for not
exceeding your expectations. *** ** *** Controller Lia Group, Inc
We absolutely apologized for any miscommunication in
regard to the installation time frame for the accessories, and as stated
previously provided a courtesy loaner while they were installed.As for the blind spot warning option, it is only
available with the Technology Package and includes Navigation which as stated
previously was not initially requestedThe only vehicle the dealer
demonstrated to the customer was the vehicle requested with SunroofThat is
the only vehicle customer demonstrated at the dealer and ultimately purchased
and took delivery of.Customer received quote and set appointment with one of our in
house Internet Specialists and then worked with the Sales Consultant (Alex) for
the entire vehicle demonstration and purchase transactionCustomer was
then introduced to a Business Manger to
complete the paperworkAt no time during the transaction did the customer
request information on a vehicle other than the one they purchased. Sincerely,*** ***General Manager Lia Nissan of Enfield
We
certainly will honor the scheduled oil changes and rotates for Mr
***. He will need to schedule his first oil change w/ *** ***, our Honda service manager so he can get the proper notes in the system. Michael AC***Controller
In response to Revdex.com complaint ***: Unfortunately stock number Ua Subaru Outback 2.5i Limited was originally brought into inventory with the intent to wholesale it to a Subaru dealershipThe wholesale of the vehicle fell through based on the Carfax and the decision was made to switch
it from wholesale to retailThe systems we use to communicate inventory amounts and selling prices mis-communicated listing the wholesale inventory price as the retail price not including any shop work that was doneWe completed the following work in order to bring the vehicle up to safe retail standards: Front/rear brakes with rotors, all wiper blades, new TPMS sensors (tire pressure monitoring system), new tires, oil change, and all fluidsThe total internal cost of making this vehicle safe for purchase was $When the customer visited our facility we became aware of the pricing mistake and tried to figure out a fair solutionWe offered to sell the vehicle for cost including the service done with a slight loss for the inconvenience (our cost $18650.53) at $not including tax or feesThe sales manager, Modesto *** promptly sat with the customer after doing the math and explained the situationThe customer declined to move forward with the deal and we parted respectfullyWhile every reasonable attempt is made to avoid things like this from happening in the event that it does our website does state at the bottom of each listening *Not responsible for typographical errors
The Pre-Paid Maintenance has been cancelled as of 4/3/and the
refunded amount will be applied to the outstanding loan amount owed to the lien
holder of record, Hyundai Motor Finance. Thank You,
Lia Hyundai of Albany
To further clarify please read the disclaimer which
states in part"Offer assumes vehicle is in excellent
condition" (Car was average
condition. Servicing regularly does not
affect interior and exterior condition) "with miles" (car had
36,miles) "The dealership assumes no responsibility for any unintended
errors in information or payment calculations" Once again, it is an estimated value from a 3rd party
computer system. Michael ACastrenController Lia Group, Inc
Revdex.com, In regards to the complaint filed by Mr***In our first response, we, in detail, explained the chain of events that took place at our service facilityWe strongly stand by those statementsPlease understand, that when taking in the year, mileage, condition and purchase history of Mr***'s vehicle, it is and will continue to be very difficult to diagnose and repairThat being said, if Mr*** would like to come back to the dealership, Lia Nissan would be willing to pay for the installation of a new catalytic converter and reduce the retail price of the part by 20%Please keep in mind, based on the mechanical condition of the vehicle, we cannot guarantee this would completely solve the problemWe hope that this will assist Mr.*** with the situationSincerely, Dave *** General Manager Lia Nissan of Colonie
After Mr*** brought his
vehicle to the Lia Collision Center the insurance company determined that the
car was a total loss. We had already begun making repairs to the vehicle
(including body repairs, as authorized by Mr***) and the customer chose to
retain
the car and simply have us repair it to make it legally drive-ableWe
were paid for the repairs that had already been made, as well as what remained
to make the vehicle drive-able. After retrieving the vehicle, Mr
*** returned to say his tire monitor light was onWe attempted to reset the
light here at the Collision Center, however we were unsuccessfulWe then
contacted Hyundai for Mr*** they informed us of the charge to make the
repair, which we relayed to the customerBecause Mr*** retrieved the
vehicle and since there is no further insurance involvement, the expense
to repair the tire monitor light and any further supplemental charges
would be at his expenseIn regards to the door handle that
Mr*** referred to in his complaint, we had given him a used handle at no
cost off of a junk door that we were scrapping, otherwise he wouldn't have been
able to use the door This was done simply as a courtesy as neither the
insurance company nor Mr*** paid for the door handle. If he would
like a factory door handle installed please have him contact the body shop
to set up an appointment. He would be responsible for the cost of the
handle and installRespectfully, *** *** Body Shop Manager
Please see attached documents for Mrs***We follow a specific protocol when it comes to making all remaining payments for a lease returnUnfortunately we cannot control how Hyundai Motor Finance applies the payment check that we send We did pay the agreed upon amount to *** ***
*General ManagerLia Hyundai Enfield***
FinanceI have tried to assist Mrs*** as much as possible with her remaining billThank youDominick F
*** *** *** ***