Ms [redacted] needs to contact [redacted] and make sure she is making her payments on timeShe seems to have missed a couple payments which looks like the cause of the problemWe do not have a special contact at [redacted] Our information comes from customer service just like hersIf she would like another number she can contact [redacted] Consumer Affairs and open a case at [redacted]
Hello, The issue with Mrs [redacted] ESC light is unrelated to the airbag light that was originally repairedWe offered to go to Mrs [redacted] home to pick up her car and provide her with a loaner car while we adjust the ESC sensor in her vehicleIf that is not acceptable we would be happy to refund her the $for the work performed on her ESC sensorDominick [redacted] General Manager Lia Hyundai Enfield
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Let me respond to each of the points brought up by Ms [redacted] :1.) I did not want the tire patched due to the advice of another Lia Toyota (the one located in Northampton, Massachusetts)Attached is a record of the advice given by this dealershipNote that the service department explicitly wrote "There is a tire plug that is leaking, it is close to the sidewall and should not be repaired NEEDS NEW TIRE"2.) The option of paying for a tire myself and having the labor cost waived was not even presented to me as an optionThe excuse of "helping with the cost" by offering the cheapest possible tire is not only silly but also disrespectful.3.) I did agree to the 50% split in the cost, but at no point did I suggest that this agreement was the end of my complaintI needed the tire replaced, and was following the advice of the Northampton dealership by not agreeing to have the tire patchedI never even hinted that this meant that the issue was "resolved", and in fact even commented that I would "deal with the issue of the cost after the tire is replaced." I do not feel that I received great or even acceptable customer serviceWith a falsely advertised vehicle, outwardly rude and cursing service managers, and multiple attempts to break the verbal contract which I had agreed to, I think this interaction would qualify as "horrible customer service" and likely even illegal behavior by falsely advertising a vehicleWhile Ms [redacted] may have "no reason to believe the vehicle was sold with a plug in the tire", I can assure you that absolutely no modifications were made to this tire since the time of purchaseThis seems like a very easy excuse for falsely advertising a vehicle and not conducting a proper inspection prior to saleUnder the "tires & suspension" system section of the webpage for the Point Inspection for Toyota Certified Used Vehicles (http://www.toyotacertified.com/inspection.html) the very 1st point listed is "Inspect tires for defects, damage, and inflation." This point was either missed completely, not properly checked, or blatantly disregarded before the sale of this vehicle.Anyone who has ever had a plug in their tire knows that it may be a temporary solution, and may even last many months, but that it is by no means a permanent solutionIt is unfortunate that the plug did not start leaking right after the vehicle was purchased, but that does not excuse the fact that the plug was there, either purposefully or accidentally, when it was sold.I do not mean to be a burden on this dealership or the Revdex.com, but I do not feel that this resolution was "fair" to me, the customerIf a dealership can blatantly disregard their own advertised procedure, then refuse to resolve it when they are caught, there is no limit to the misconduct that dealerships such as this one can get away withI refuse to accept these short and inadequate responses from the dealership as a "resolution" to this borderline illegal activity[redacted]
Lia Auto Group [redacted] After reading the complaint I found that Mrs [redacted] complaint is directed at [redacted] and not at Lia HyundaiWe do not charge customers disposition fees nor decide when the disposition fee is waivedThe customer should contact [redacted] with the complaintAgain we have no control over the fees that Hyundai chargesThe fees are always disclosed at the beginning of the lease and are required to be on the signed contract that is submitted to [redacted] If Mrs [redacted] has a lease agreement that says otherwise she should present it to [redacted] Thank YouDominick [redacted] General Manager Lia Hyundai Enfield [redacted]
I am writing this letter in response to Mr [redacted] complaint against The Lia CorporationMr [redacted] first brought his vehicle into us on June 8th with these concerns customer states when accelerating vehicle seems to misfire and run roughTechnician soaked the engine down checked for codes and testdrove the vehicleNo codes were present and vehicle drove as designedMr [redacted] was informed of our findings and was told to keep an eye on it and if he has further issues to bring it back and we would be more than happy to look at itSecond concern customer states please program new keyThe Tech programmed the key and he was charged at no time was he promised by the service department that he would not be chargedCustomer's third concern was that at times when down shifting there is a hardshift before stoppingThe Tech checked for codes and test drove vehicle and found no hard shift and vehicle operating as designed again Mr [redacted] was informed of our findings and told if he has any problems with the vehicle we would be more than happy to look at it for himMr [redacted] fourth concern was that there is rattle noise coming from the tailgate when going over bumpsThe Tech was able to confirm this and found a loose bolt in the tailgateThe Tech retightened the bolt and test drove vehicle the noise was gone and the vehicle was operating as designedIn regards to Mr [redacted] claim that a tech broke the seat panel this is incorrectThe panel was broken prior to delivery and Mr [redacted] sales man James [redacted] had it in the deal to be replaced however Mr [redacted] is correct the part wasn't ordered until august when I was made aware of itMr [redacted] brought his vehicle into us for a second time on August 4th with the following concernsCustomer states seat panel is brokenTech installed seat panelSecond concern customer states there is a knocking noise from the engine in the morning .Tech was able to confirm Mr [redacted] concern and found that the vehicle need a cylinder head and camshaftTech replaced cylinder head and vehicle was operating as designedMr [redacted] brought his vehicle for the third time on September 29th Mr [redacted] concerns this time were as followsThere is a loud whirring noise coming from the transmission when drivingTech drove vehicle and found operating as designedSecond concern customer states there is a loud rattling noise coming from the engine compartment again tech test drove vehicle and found vehicle operating to manufacture specifications.Mr [redacted] third concern was that he wanted the rear brakes inspectedThe tech checked the brakes and found that they were in good shapeMr [redacted] final concern was that there was a clunking noise coming from the middle of the tail gate when going over bumpsThe Tech was able to verify this concern and found the license plate bracket was causing the concern so the Tech rescored and the noise is goneMr [redacted] was never charged for any of these repairs accept for the key and he was always put into a rental vehicle while we were working on his vehicleSincerely; Jeffrey [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In reply to the response from the business, I do not agree with the resolution I know that I definetly drove a vehicle with a sports package because the seats were way different and the ride was way different I was so satisfied with the car that I test drove, it's not something that I could get confused about I called the salesman the day after I took the car(02/25/2017) and told him that I was not in the right vehicle I was unable to bring the car right back on that day because I was on my way to work The salesman agreed to do a test drive with me on 02/26/and said that everything felt fine He said the only vehicle that they had with a sports package was the gray one and that I said I didnt want that one The salesman admitted that there was a Qwith a sports package so I'm not sure how they can say that there was not one on their lotThe salesman suggested that I have the service department look at the vehicle and I when I did, they said that nothing was wrong with the car About a week later(20/20/2017) I spoke with the general manager who offered for me to come in so that he could look at the vehicle to see what was going on with it I was again told that nothing was wrong with the vehicle I was also told that there would no benefit to their business to give me a more expensive car than they wrote up All I am looking for is to have the same vehicle that I test drove I really don't see how they can get away with having me drive a vehicle with a package and giving me one without that package On the day of my test drive I was told that there was a special that had been running since the middle of January so all of the qand q70l vehicles were the same price I was only told that because I thought that I was interested in a Q70l that was in the showroom It had more packages in it but the salesman said that I could get that vehicle if I wanted for the same price I didn't end up liking the vehicle when I test drove it, so that's the reason I didn't end up with that vehicle I am still very unsatisfied Regards, [redacted]
Lia Auto Group [redacted] *** [redacted] *** Revdex.com Complaint – [redacted] Cambria,serif;">ID#: [redacted] We did agree on a purchase price of $less $for the College Grad program and $for Honda "Flex" cashHonda "Flex" cash expired on the 4th of January When Ms [redacted] came to pick up her car on Friday January 1st the all-weather mats were on back orderWe indicated she could take her car and we would give her a "we-owe and supply the mats the following dayThis was unacceptable to Ms***, so she indicated she would come back the following day She did not come back the following dayBetween Saturday 2nd and Monday 4th the salesperson, Jorge [redacted] , continually tried calling Ms [redacted] and her father to no avail The 4th of January came and went, having not heard from Ms [redacted] we used the "Flex" cash (which is finite in amount and only can be used by January 4th) to another customer Ms [redacted] finally left a message for Jorge on Tuesday, the content of which still didn't indicate a date that they would want to pick the carWe finally were able to speak Ms***'s father on Thursday the 7th of January at which time he indicated he wanted to pick up the car and we told him that the "Flex" cash was no longer available so his net cost would be $more In most cases I would accommodate the customer and absorb the $500, this transaction however was negotiated so lean there was no more available room to make a viable transactionThat being said I did offer to mitigate the transaction where we would absorb $Ms***'s father declined There is no issue with refund of deposit we are just waiting for the check to clear The buyers order indicated a delivery date of 01/01/The customer was told the offer would expire by 01/04/One might note that all of Honda's programs are date sensitiveThank YouDavid [redacted] General Manager Brewster Honda [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though I do not agree with Mr [redacted] ' statement, because I am getting a refund of the majority of the money they agreed to pick up origjnally, I will not pursue further action Below is the response from Mr [redacted] stating they will refund the amount of $to my loan It is 1/and I still haven't seen the refund on my lease account, but I am hopeful it will go through soon.Mr [redacted] In response to your request, the refund of the simonize/clear coat, I will put in the request for your refund of $ Because there is lien holder on you current lease, the refund has to be sent to ***There will be a credit to your loan amount for 499.00.Jim [redacted] General Manager Lia Nissan of Enfield [redacted] [redacted] *** [redacted] Regards, [redacted]
Horrible! We picked up our car from Lia Scion/Toyota of WilbrahamUpon inspection of the vehicle with one of their staff, I noticed the windshield had two large 12" cracks on the drivers sideShe ran back in to get the Service ManagerHe came out with an other man and NOT apologizing for the cracked windshield stated that we MUST have had a crack in it to begin with and the heat and cold sometimes expands and contracts the windshieldI disagreed and told him the windshield was NOT chipped when the car was brought in for other repairsHe/LIA was responsible and they should pay for the replacement of the windshield since it was broken while at their dealershipHe stated that Lia was NOT going to pay for itI would have to call my insurance companyWhen my elderly parent disagreed with his LAME reason the windshield was cracked, the Service Manager stated, Lets get out of hereHe and his cohort then ran into the building and left us standing there to call the policeCompletely unprofessional dealing with them!
We did perform all of the repairs that she listedShe did also have a complaint of the radio not working when she picked up her car The service manager, Carmon C [redacted] handled the complaint and she told him that she wasn't able to bring car back to us to check it outSo Carmon drove approximately miles to her home to check out the radioHe verified that it in fact didn't operate and also that there were no signs of our engine repair that caused this to happenThe coincidentally the radio had and internal failureThe customer told Carmon that she had an aftermarket extended service warranty on her car Carmon contacted the warranty company and the radio was covered by her warranty with a $deductible Carmon has since ordered and replaced the radio for the customer and Lia Hyundai paid the deductible for the replacement for her Lia Hyundai verified that the radio failure was not caused by them but in the interest of Customer Satisfaction they Absorbed the $fee and took care of the customer.Jim F [redacted] Service DirectorLia Auto Group
We certainly will honor the scheduled oil changes and rotates for Mr [redacted] He will need to schedule his first oil change w/ [redacted] , our Honda service manager so he can get the proper notes in the system Michael AC [redacted] Controller
[redacted] did lease a vehicle from Lia Hyundai in Enfield in May in before I was hired by Lia HyundaiHe called me in June because he had received a statement from Hyundai about his lease return and he had a balance of $on his lease and he wanted to know why he would be responsible for the balanceI looked up the deal and found that we agreed to make all payments left on his lease in the total of about $and also agreed to pay half the mileage of the lease offI spoke to Mr [redacted] after gathering all the information and went over everything I discoveredI told him that it looked like we had already sent a check for the $and that we were in the process of sending a check for half of the over mileage of $and some changeMr [redacted] agreed that was correct and wanted to know why the additional money was outstandingI told him I would contact Hyundai Finance for him and find out but that we were fulfilling our obligationHe agreed at that point and ended the call with the idea that I would get back to himI called Hyundai Finance and they said that the discrepancy could be taxesI called Mr [redacted] again and explained that the difference in what he owed could be additional taxes and I explained that we would not be responsible for any additional paymentsHe asked if I could call Hyundai Finance again an get a breakdown of the fees and taxesI told him I couldn’t promise anything and that I would try to get back to him but he would have to do some investigation on his ownAgain he agreed and never brought up any issue in us paying half the over mileage and him paying half the over mileage About a month later in late July he contacted me againThis time he claimed that Hyundai had received both of our checks and that there was still a balance on his accountI explained that it was most likely the over mileage that he was responsible forHe then said that he was not responsible for the over mileage, that we were supposed to pay ALL of the over mileage and he was putting extra payments on his leaseI told Mr [redacted] that this had not ever been part of the conversation we have had previously but I would look again to see if there was any other documentation in the paperwork for his dealThere was no additional information in any of the paperwork so I contacted Mr [redacted] again and let him know that we would not be responsible for the other half of the over mileageHe was not satisfied and said he was going to contact someone elseI explained that we had done all we could to help him and gone above and beyond to try to resolve his issue because customer service is important to us but there was just nothing else I could help him withI don’t think Mr [redacted] is owed anything according to all the records and paperwork that he signedIf he had been owed any money at all we would have gladly paid what we promised Thank you Dominick F [redacted] General Manager Lia Hyundai
I spoke with this customer and the warranty was cancelled three weeks agoShe had a hard time getting through to our one finance managerMs [redacted] Mike L [redacted] General Manager Lia Honda of Northampton [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Addressing some of Mr [redacted] 's comments: Regarding the encounter with Mr [redacted] about going over my financing options: I think Mr [redacted] may be combining two different situationsWhen I spoke with Mr [redacted] about financing through the dealership, his only response was that it would require multiple trips and more paperworkHe acted like it was an inconvenience to him to speak to someone about financingFrustrated by his lack of interest in the matter, I told him that I was already approved for a loan through my credit union and that I was only asking to see if there were better interest rates or incentives for financing through the dealership He had no comment, and went on to discuss the rewards point (which I will be coming back to)the next day when Mr [redacted] was conferenced in on my call with Nissan Motor Acceptance Corporation (NMAC), we discussed the lease buyout process as well as my complaints with his staffThis is when Mr [redacted] asked what my interest rate was with the bank and I told him 1.99%, he told me that they couldn't compete with that and he supported Mr [redacted] 's actionAgain not taking into account that he in fact did not go over any financing options with me when I askedIt was only after his neglect to provide me with information, that I told him that I was already financed This conversation was witnessed by a NMAC representative and if it needs to be further investigated I'm sure that they can pull the recording of it Also I never had any problem with the fees associated with purchasing the vehicleI was already aware of these fees ahead of time and expected to pay themI asked Mr [redacted] about my Nissan Rewards points (knowing that I had $worth of points) and if I could use them towards my buyoutHis response was," I assume that you can only use them towards a new purchase or to get into a new lease." I then asked to speak with a someone else about it, and immediately he gave me attitude questioning why I needed to speak with someone elseI stated that I wanted to get an answer from someone who wasn't "assuming"So he called Mr [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points towards her lease buy out." Mr [redacted] must've responded saying the same thing that Mr [redacted] said because the next thing he said to Mr [redacted] was, "Yes I told her that but she needs a second (emphasized) person to verify", in a very condescending toneThat conversation is what set the entire mood for the rest of visitIt sounded like I was being difficult, when in fact I just wanted to speak with someone who actually knew what they were talking about rather than assumingWhen Mr [redacted] came in to speak with me, he seemed friendly, shook my hand, and then we started to discuss the pointsHe repeated what Mr [redacted] said and I told him that I thought that it was just a little odd that I received these points over years ago and that I was under the impression that I could use them towards any purchase such as rain guards, extra service appointments, or any other transactions, etcHe told me that I could notI asked for any kind of statement or paperwork that explains itHe told me that I would've gotten it with my lease paperwork in the beginning of my leaseI pulled out all my paperwork and told him that I must've missed itThen I asked him to show me where it could beHe now stated that I would've received it in the mail with my cardI told him that I received my card here at the dealershipI asked again if Lia had any paperwork explaining the rewards system that I could read and he told me that they did notRealizing that the conversation wouldn't be going any further, I reluctantly dropped it and told them if that was the truth of the matter then alrightRegarding Mr[redacted] 's statement:"After being told that that was the direction that they were going to go with, told them that I would have to get in touch with the other department at Nissan and reverse the sale because we have already purchased the vehicle from themI then gave [redacted] my cell number and said that if she did have any problems to give a call and I would do my best to help" This part of the conversation never took placeI did in fact inform him that I would like to speak with my credit union about his arguments (that he was/still is persistent on) to verify that they wouldn't have a problem with the purchasing processI asked him to hold off on the paperwork and transaction, because again at this time the NMAC representative was inform by Mr [redacted] that "he didn't believe we were this far into the process and that any paperwork had been finalized" At this point in time is when Mr [redacted] gave me his cell number so that if I had any questions when conferring with my credit union that I could consult himI would like to reiterate again that this is the same conversation that was witnessed by a NMAC representative, which if the content needs to be verified, I'm sure the recording could be reviewedAs for Mr [redacted] 's recant of our encounter at the dealership: Unfortunately I will have to say that his statement is completely fabricatedEarly that day I spoke with a NMAC representative (again another recorded conversation) about obtaining the paperwork that I originally signed at the dealershipThe rep contacted Mr [redacted] , and I was informed that he would be expecting me later that day with the paperworkWhen I arrived Mr [redacted] only gave me one of the two documents that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as well, and he told me he wouldn't give it to me, "That this was good enough." I then asked him to please write void on the purchase agreement and initial and date itHe protested my request and asking me," why am I doing this?" I told him that I wanted him to sign it so that it showed he acknowledged the voided agreement, and that if it ever got brought up that there would be no question to who wrote he voidHe then started to discuss the buyout process, telling me that he spoke with Nissan today and that they agreed with him(Still at this point he would not sign the document.) I told him that I also spoke with several people from Nissan and my credit union and that they have all advised me differentlyI again, then asked him to sign the documentHe protested more and again asked me why I am doing all thisI told him that Lia Nissan had broken my trust and I want the original documents that I had signed under pretensesAt this point he started to mock me and tell me that I am wrong and that there was no pretensesHe then started to discuss the lease buyout process againI told him that I'm not here to discuss that, that I just wanted to pick up the paperworkReluctantly he then finally signed the purchase agreement void aggressivelyMind you this was all happening at the front desk, in front of other customers and staff membersAgain he told me that I was wrong and that I'll be sorry and that he knows I will be back to work this all outI told him that if that is the case then there a plenty of other Nissan dealerships that would be able to help me (and probably treat me with better respect)At this time he also kept trying to walk away from me as we were talkingHe then open the door and tried to usher me out of the buildingI stepped aside and again asked for the original copy of the Vehicle Return Receipt He told me that he didn't know where it was, I told him then to ask Mr [redacted] (since he was the one who I signed the paperwork with)Mr [redacted] then stated, "No, You can't have it." I then asked, " Why? Since I am no longer purchasing or leaving the vehicle with the dealership." Again I asked for the original documentHe told me that he would get me a copy since the form is electronic, that there is no hard copy of the originalI did tell him that that was a lie, being that I signed a physical piece of paper and that is the paper that I am asking forAgain, he was now trying to walk away from me That was when I decided I wasn't going to argue with him anymoreNot once did I ever ask why the dealership lied to me nor did I want to stick around for a confrontationI was only there to get paperwork, which Mr [redacted] only provided me with half of the documentationAs ridiculous as this sounds, I'm also sure this interaction could also be verified via security footage I'm not looking for any financial gainThe truth of the matter is that the dealership was dishonest with me, I was treated poorly and Mr [redacted] acted (in my opinion ) unprofessionallyThe overall situation has finally (I hope) been rectified through NMAC (by my own efforts)I do not believe any consumer should have to go through the ordeal that I had toI contacted the Revdex.com in hopes that my experience would be acknowledged and that the community be made aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so much for your time, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe resolution offered by the Lia Controller do not satisfying my requestsI was verbally promised by [redacted] that he would provide a detailed explanation ,within hours of our face to face meeting , explaining why the bumper took so long to arrive, to explain the delay in repairing the car once the bumper arrived, why my brand new headlamp was not working when [redacted] told me my car was ready for pick up, and why the person responsible for handling my repair did not call me for ten days prior to Christmas The four sentence response I just received provides zero explanation for my stated concerns Further the offer of a $gift card to bring my car back to this terrible facility for service or parts is insultingThe Lia Controller is aware my car is [redacted] brandTherefore all maitenance services are completed at an [redacted] dealershipNot Lia CollisionNor would I ever purchase any parts or a vehicle from Lia CollisonLia Collision shop should return my $deductible to repair the damage they did to my life by this dreadful repair processLia Collision did not earn the $deductible I paid themI do not accept the $as I will never ever return to the Lia Collision facilityRegards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint with the business was not to have money thrown at meI do not care about the $I wanted a manager to call me since one was not willing to return my message when this incident occurredThe back handed response indicating that I assumed the business would help me out and their passing the blame on the extra hours it took Toyota financial services to approve me as if that was sole cause for the ordeal to take weeks to be resolved is laughable at bestThey certainly failed to address my complaint and issue.Regards, [redacted] ***
Dear ***, This is correct We will not be working on Mr [redacted] vehicle nor is he allowed on the property He may get his vehicle worked on at any of the other Toyota dealerships in the Capital District area If he would like to discuss this he may call me directly Sincerely, [redacted] Controller Lia Group, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowLet me say right up front that I thought that the Attorney General’s Office of Connecticut or the Revdex.com of New York might recommend an Attorney to us for the negotiation of the finer points of the dispute I am doing the best I can but I do not know if I am covering everything necessary to explain my side of the issue The copy of letter, dated July 21, 2014, from Rust [redacted] , the General Manager of Lia Hyundai differs in fact from what happened to us on several points The pre-approval notice that we showed up with on the 24th of May was for a new car as the GM pointed out to us With the sale Hyundai was having that weekend ($5,off) and the promised discount in the offer ($3,off) we received in the mail, the price of the cars would have been near equal As far as being shown a car that they could get approved, we were shown the car first and then they proceed to apply at eight different finance companies We spoke to a couple of them and they have no say in which car is chosen Attached is a list of the lenders they contacted including the one who financed usIt took them four hours to get the final approval and the car had already been chosen before that process started Upon inspection of the vehicle, my husband did notice the scratches right off He is a retired auto body repair man of years We would not have purchased the car if there was not a promise to fix the scratches at a later date My husband explained to the salesman that a buffing would not fix the scratches We did go down and try to work out a solution to the repair issue with the parties involved and the General Manager explained that the offer was for a new car, because we had a question about the $dollar discount that was never received When we began talking about the scratches the GM got very defensive My husband told him that a buffing was not going to fix the scratches down the driver’s side We did not say anything about painting the whole car That idea came in later from Hyundai of America, when they suggested that the car was still under its paint warranty maybe it could be taken care of that way The car does have paint flaking on the driver’s side rear quarter panel, the driver’s side door handle and the hood of the car The dealership of course turned that down They do not have a body shop and would make no money on it Back to the day we went down to talk about the scratches; after my husband informed the GM that buffing would not fix the problem he said we have two choices Take back our old car or leave the lot immediately Now we paid for a very expensive warranty with these people and being thrown off the lot instead of working out a solution was in fact taking that warranty and throwing it out A warranty that we never did get a copy of by the way While we were down there giving them a chance to buff the scratches out, this was suggested by Hyundai of America The only way to get to the next step in the complaint process was to give the dealership the opportunity to fix the problem their way So we did so While we were waiting for the work to be done, we heard another customer in the lobby in a yelling match with the GM for a similar matter When the Service Manager told us the work was done, we went out to look at the results They had buffed it alright, so hard they had burnt the paint Another thing we learned that if you buy a car at a Connecticut Dealer the Car, it does not have to pass Massachusetts Sticker inspections We had trouble getting the tires to pass Funny that they are soliciting customers from across the state lines to get rid of their cars We also had a problem with the driver’s side automatic window working We stopped in and the Service Manager tried it several times, no luck He called out one of his techs, and after a minute, the tech realized that the button was not being pressed until it clicked to make it workSomething simple yes but evidently the management wasn't aware of Before contacting Hyundai of America, we also got an estimate of the repair for the damage on the right side of the car The total repair bill at a reputable body shop was $2, (The insurance company told us that this is considered old damage and in the event of an accident they would deduct that amount from any repair.) After seeing the repair bill, Hyundai of America, however, could not give us access to the area manager like we wanted and we wanted to be assigned to another dealership for our warranty work We also wanted a copy of the warranty to be mailed to us and we have yet to receive that We were not the ones that contacted the Registry of Motor Vehicles That was a contact performed by AG office because we were charged at the onset of the purchase and the work was never done I don’t want to accept the offer to have another company perform the wet sanding and buffing because now that is not the only issue I again was hoping for more guidance on these things, maybe the reference of an attorney or something If that is a possibility, please email me the information ***[email protected] I am enclosing the list of the eight finance companies approached by Lia and a copy of the written estimate by the Body Shop we had the estimate written I will also enclose the address of Hyundai of America, where we contacted for extra support in this matter If there is anything else that we can help with please feel free to contact us Sincerely, Lisa and Billy [redacted] Lisa and Billy [redacted] Enclosed: List of Finance Companies and Hyundai of America Address, Written estimate from Mastercraft Auto Body
We have offered Ms [redacted] three separate options to try to rectify the situation: -Best Buy at our cost -Move her up to the next model which includes XM and Navigation and participate $ -$ credit to purchase a satelite hookup at the store of her choice The first two options were offered before the vehicle was registered so unwinding the deal at this point is not an option [redacted] Controller Lia Group, Inc P [redacted]
Ms [redacted] needs to contact [redacted] and make sure she is making her payments on timeShe seems to have missed a couple payments which looks like the cause of the problemWe do not have a special contact at [redacted] Our information comes from customer service just like hersIf she would like another number she can contact [redacted] Consumer Affairs and open a case at [redacted]
Hello, The issue with Mrs [redacted] ESC light is unrelated to the airbag light that was originally repairedWe offered to go to Mrs [redacted] home to pick up her car and provide her with a loaner car while we adjust the ESC sensor in her vehicleIf that is not acceptable we would be happy to refund her the $for the work performed on her ESC sensorDominick [redacted] General Manager Lia Hyundai Enfield
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Let me respond to each of the points brought up by Ms [redacted] :1.) I did not want the tire patched due to the advice of another Lia Toyota (the one located in Northampton, Massachusetts)Attached is a record of the advice given by this dealershipNote that the service department explicitly wrote "There is a tire plug that is leaking, it is close to the sidewall and should not be repaired NEEDS NEW TIRE"2.) The option of paying for a tire myself and having the labor cost waived was not even presented to me as an optionThe excuse of "helping with the cost" by offering the cheapest possible tire is not only silly but also disrespectful.3.) I did agree to the 50% split in the cost, but at no point did I suggest that this agreement was the end of my complaintI needed the tire replaced, and was following the advice of the Northampton dealership by not agreeing to have the tire patchedI never even hinted that this meant that the issue was "resolved", and in fact even commented that I would "deal with the issue of the cost after the tire is replaced." I do not feel that I received great or even acceptable customer serviceWith a falsely advertised vehicle, outwardly rude and cursing service managers, and multiple attempts to break the verbal contract which I had agreed to, I think this interaction would qualify as "horrible customer service" and likely even illegal behavior by falsely advertising a vehicleWhile Ms [redacted] may have "no reason to believe the vehicle was sold with a plug in the tire", I can assure you that absolutely no modifications were made to this tire since the time of purchaseThis seems like a very easy excuse for falsely advertising a vehicle and not conducting a proper inspection prior to saleUnder the "tires & suspension" system section of the webpage for the Point Inspection for Toyota Certified Used Vehicles (http://www.toyotacertified.com/inspection.html) the very 1st point listed is "Inspect tires for defects, damage, and inflation." This point was either missed completely, not properly checked, or blatantly disregarded before the sale of this vehicle.Anyone who has ever had a plug in their tire knows that it may be a temporary solution, and may even last many months, but that it is by no means a permanent solutionIt is unfortunate that the plug did not start leaking right after the vehicle was purchased, but that does not excuse the fact that the plug was there, either purposefully or accidentally, when it was sold.I do not mean to be a burden on this dealership or the Revdex.com, but I do not feel that this resolution was "fair" to me, the customerIf a dealership can blatantly disregard their own advertised procedure, then refuse to resolve it when they are caught, there is no limit to the misconduct that dealerships such as this one can get away withI refuse to accept these short and inadequate responses from the dealership as a "resolution" to this borderline illegal activity[redacted]
Lia Auto Group [redacted] After reading the complaint I found that Mrs [redacted] complaint is directed at [redacted] and not at Lia HyundaiWe do not charge customers disposition fees nor decide when the disposition fee is waivedThe customer should contact [redacted] with the complaintAgain we have no control over the fees that Hyundai chargesThe fees are always disclosed at the beginning of the lease and are required to be on the signed contract that is submitted to [redacted] If Mrs [redacted] has a lease agreement that says otherwise she should present it to [redacted] Thank YouDominick [redacted] General Manager Lia Hyundai Enfield [redacted]
I am writing this letter in response to Mr [redacted] complaint against The Lia CorporationMr [redacted] first brought his vehicle into us on June 8th with these concerns customer states when accelerating vehicle seems to misfire and run roughTechnician soaked the engine down checked for codes and testdrove the vehicleNo codes were present and vehicle drove as designedMr [redacted] was informed of our findings and was told to keep an eye on it and if he has further issues to bring it back and we would be more than happy to look at itSecond concern customer states please program new keyThe Tech programmed the key and he was charged at no time was he promised by the service department that he would not be chargedCustomer's third concern was that at times when down shifting there is a hardshift before stoppingThe Tech checked for codes and test drove vehicle and found no hard shift and vehicle operating as designed again Mr [redacted] was informed of our findings and told if he has any problems with the vehicle we would be more than happy to look at it for himMr [redacted] fourth concern was that there is rattle noise coming from the tailgate when going over bumpsThe Tech was able to confirm this and found a loose bolt in the tailgateThe Tech retightened the bolt and test drove vehicle the noise was gone and the vehicle was operating as designedIn regards to Mr [redacted] claim that a tech broke the seat panel this is incorrectThe panel was broken prior to delivery and Mr [redacted] sales man James [redacted] had it in the deal to be replaced however Mr [redacted] is correct the part wasn't ordered until august when I was made aware of itMr [redacted] brought his vehicle into us for a second time on August 4th with the following concernsCustomer states seat panel is brokenTech installed seat panelSecond concern customer states there is a knocking noise from the engine in the morning .Tech was able to confirm Mr [redacted] concern and found that the vehicle need a cylinder head and camshaftTech replaced cylinder head and vehicle was operating as designedMr [redacted] brought his vehicle for the third time on September 29th Mr [redacted] concerns this time were as followsThere is a loud whirring noise coming from the transmission when drivingTech drove vehicle and found operating as designedSecond concern customer states there is a loud rattling noise coming from the engine compartment again tech test drove vehicle and found vehicle operating to manufacture specifications.Mr [redacted] third concern was that he wanted the rear brakes inspectedThe tech checked the brakes and found that they were in good shapeMr [redacted] final concern was that there was a clunking noise coming from the middle of the tail gate when going over bumpsThe Tech was able to verify this concern and found the license plate bracket was causing the concern so the Tech rescored and the noise is goneMr [redacted] was never charged for any of these repairs accept for the key and he was always put into a rental vehicle while we were working on his vehicleSincerely; Jeffrey [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In reply to the response from the business, I do not agree with the resolution I know that I definetly drove a vehicle with a sports package because the seats were way different and the ride was way different I was so satisfied with the car that I test drove, it's not something that I could get confused about I called the salesman the day after I took the car(02/25/2017) and told him that I was not in the right vehicle I was unable to bring the car right back on that day because I was on my way to work The salesman agreed to do a test drive with me on 02/26/and said that everything felt fine He said the only vehicle that they had with a sports package was the gray one and that I said I didnt want that one The salesman admitted that there was a Qwith a sports package so I'm not sure how they can say that there was not one on their lotThe salesman suggested that I have the service department look at the vehicle and I when I did, they said that nothing was wrong with the car About a week later(20/20/2017) I spoke with the general manager who offered for me to come in so that he could look at the vehicle to see what was going on with it I was again told that nothing was wrong with the vehicle I was also told that there would no benefit to their business to give me a more expensive car than they wrote up All I am looking for is to have the same vehicle that I test drove I really don't see how they can get away with having me drive a vehicle with a package and giving me one without that package On the day of my test drive I was told that there was a special that had been running since the middle of January so all of the qand q70l vehicles were the same price I was only told that because I thought that I was interested in a Q70l that was in the showroom It had more packages in it but the salesman said that I could get that vehicle if I wanted for the same price I didn't end up liking the vehicle when I test drove it, so that's the reason I didn't end up with that vehicle I am still very unsatisfied Regards, [redacted]
Lia Auto Group [redacted] *** [redacted] *** Revdex.com Complaint – [redacted] Cambria,serif;">ID#: [redacted] We did agree on a purchase price of $less $for the College Grad program and $for Honda "Flex" cashHonda "Flex" cash expired on the 4th of January When Ms [redacted] came to pick up her car on Friday January 1st the all-weather mats were on back orderWe indicated she could take her car and we would give her a "we-owe and supply the mats the following dayThis was unacceptable to Ms***, so she indicated she would come back the following day She did not come back the following dayBetween Saturday 2nd and Monday 4th the salesperson, Jorge [redacted] , continually tried calling Ms [redacted] and her father to no avail The 4th of January came and went, having not heard from Ms [redacted] we used the "Flex" cash (which is finite in amount and only can be used by January 4th) to another customer Ms [redacted] finally left a message for Jorge on Tuesday, the content of which still didn't indicate a date that they would want to pick the carWe finally were able to speak Ms***'s father on Thursday the 7th of January at which time he indicated he wanted to pick up the car and we told him that the "Flex" cash was no longer available so his net cost would be $more In most cases I would accommodate the customer and absorb the $500, this transaction however was negotiated so lean there was no more available room to make a viable transactionThat being said I did offer to mitigate the transaction where we would absorb $Ms***'s father declined There is no issue with refund of deposit we are just waiting for the check to clear The buyers order indicated a delivery date of 01/01/The customer was told the offer would expire by 01/04/One might note that all of Honda's programs are date sensitiveThank YouDavid [redacted] General Manager Brewster Honda [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though I do not agree with Mr [redacted] ' statement, because I am getting a refund of the majority of the money they agreed to pick up origjnally, I will not pursue further action Below is the response from Mr [redacted] stating they will refund the amount of $to my loan It is 1/and I still haven't seen the refund on my lease account, but I am hopeful it will go through soon.Mr [redacted] In response to your request, the refund of the simonize/clear coat, I will put in the request for your refund of $ Because there is lien holder on you current lease, the refund has to be sent to ***There will be a credit to your loan amount for 499.00.Jim [redacted] General Manager Lia Nissan of Enfield [redacted] [redacted] *** [redacted] Regards, [redacted]
Horrible! We picked up our car from Lia Scion/Toyota of WilbrahamUpon inspection of the vehicle with one of their staff, I noticed the windshield had two large 12" cracks on the drivers sideShe ran back in to get the Service ManagerHe came out with an other man and NOT apologizing for the cracked windshield stated that we MUST have had a crack in it to begin with and the heat and cold sometimes expands and contracts the windshieldI disagreed and told him the windshield was NOT chipped when the car was brought in for other repairsHe/LIA was responsible and they should pay for the replacement of the windshield since it was broken while at their dealershipHe stated that Lia was NOT going to pay for itI would have to call my insurance companyWhen my elderly parent disagreed with his LAME reason the windshield was cracked, the Service Manager stated, Lets get out of hereHe and his cohort then ran into the building and left us standing there to call the policeCompletely unprofessional dealing with them!
Referral received, I am satisfied
We did perform all of the repairs that she listedShe did also have a complaint of the radio not working when she picked up her car The service manager, Carmon C [redacted] handled the complaint and she told him that she wasn't able to bring car back to us to check it outSo Carmon drove approximately miles to her home to check out the radioHe verified that it in fact didn't operate and also that there were no signs of our engine repair that caused this to happenThe coincidentally the radio had and internal failureThe customer told Carmon that she had an aftermarket extended service warranty on her car Carmon contacted the warranty company and the radio was covered by her warranty with a $deductible Carmon has since ordered and replaced the radio for the customer and Lia Hyundai paid the deductible for the replacement for her Lia Hyundai verified that the radio failure was not caused by them but in the interest of Customer Satisfaction they Absorbed the $fee and took care of the customer.Jim F [redacted] Service DirectorLia Auto Group
We certainly will honor the scheduled oil changes and rotates for Mr [redacted] He will need to schedule his first oil change w/ [redacted] , our Honda service manager so he can get the proper notes in the system Michael AC [redacted] Controller
[redacted] did lease a vehicle from Lia Hyundai in Enfield in May in before I was hired by Lia HyundaiHe called me in June because he had received a statement from Hyundai about his lease return and he had a balance of $on his lease and he wanted to know why he would be responsible for the balanceI looked up the deal and found that we agreed to make all payments left on his lease in the total of about $and also agreed to pay half the mileage of the lease offI spoke to Mr [redacted] after gathering all the information and went over everything I discoveredI told him that it looked like we had already sent a check for the $and that we were in the process of sending a check for half of the over mileage of $and some changeMr [redacted] agreed that was correct and wanted to know why the additional money was outstandingI told him I would contact Hyundai Finance for him and find out but that we were fulfilling our obligationHe agreed at that point and ended the call with the idea that I would get back to himI called Hyundai Finance and they said that the discrepancy could be taxesI called Mr [redacted] again and explained that the difference in what he owed could be additional taxes and I explained that we would not be responsible for any additional paymentsHe asked if I could call Hyundai Finance again an get a breakdown of the fees and taxesI told him I couldn’t promise anything and that I would try to get back to him but he would have to do some investigation on his ownAgain he agreed and never brought up any issue in us paying half the over mileage and him paying half the over mileage About a month later in late July he contacted me againThis time he claimed that Hyundai had received both of our checks and that there was still a balance on his accountI explained that it was most likely the over mileage that he was responsible forHe then said that he was not responsible for the over mileage, that we were supposed to pay ALL of the over mileage and he was putting extra payments on his leaseI told Mr [redacted] that this had not ever been part of the conversation we have had previously but I would look again to see if there was any other documentation in the paperwork for his dealThere was no additional information in any of the paperwork so I contacted Mr [redacted] again and let him know that we would not be responsible for the other half of the over mileageHe was not satisfied and said he was going to contact someone elseI explained that we had done all we could to help him and gone above and beyond to try to resolve his issue because customer service is important to us but there was just nothing else I could help him withI don’t think Mr [redacted] is owed anything according to all the records and paperwork that he signedIf he had been owed any money at all we would have gladly paid what we promised Thank you Dominick F [redacted] General Manager Lia Hyundai
I spoke with this customer and the warranty was cancelled three weeks agoShe had a hard time getting through to our one finance managerMs [redacted] Mike L [redacted] General Manager Lia Honda of Northampton [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Addressing some of Mr [redacted] 's comments: Regarding the encounter with Mr [redacted] about going over my financing options: I think Mr [redacted] may be combining two different situationsWhen I spoke with Mr [redacted] about financing through the dealership, his only response was that it would require multiple trips and more paperworkHe acted like it was an inconvenience to him to speak to someone about financingFrustrated by his lack of interest in the matter, I told him that I was already approved for a loan through my credit union and that I was only asking to see if there were better interest rates or incentives for financing through the dealership He had no comment, and went on to discuss the rewards point (which I will be coming back to)the next day when Mr [redacted] was conferenced in on my call with Nissan Motor Acceptance Corporation (NMAC), we discussed the lease buyout process as well as my complaints with his staffThis is when Mr [redacted] asked what my interest rate was with the bank and I told him 1.99%, he told me that they couldn't compete with that and he supported Mr [redacted] 's actionAgain not taking into account that he in fact did not go over any financing options with me when I askedIt was only after his neglect to provide me with information, that I told him that I was already financed This conversation was witnessed by a NMAC representative and if it needs to be further investigated I'm sure that they can pull the recording of it Also I never had any problem with the fees associated with purchasing the vehicleI was already aware of these fees ahead of time and expected to pay themI asked Mr [redacted] about my Nissan Rewards points (knowing that I had $worth of points) and if I could use them towards my buyoutHis response was," I assume that you can only use them towards a new purchase or to get into a new lease." I then asked to speak with a someone else about it, and immediately he gave me attitude questioning why I needed to speak with someone elseI stated that I wanted to get an answer from someone who wasn't "assuming"So he called Mr [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points towards her lease buy out." Mr [redacted] must've responded saying the same thing that Mr [redacted] said because the next thing he said to Mr [redacted] was, "Yes I told her that but she needs a second (emphasized) person to verify", in a very condescending toneThat conversation is what set the entire mood for the rest of visitIt sounded like I was being difficult, when in fact I just wanted to speak with someone who actually knew what they were talking about rather than assumingWhen Mr [redacted] came in to speak with me, he seemed friendly, shook my hand, and then we started to discuss the pointsHe repeated what Mr [redacted] said and I told him that I thought that it was just a little odd that I received these points over years ago and that I was under the impression that I could use them towards any purchase such as rain guards, extra service appointments, or any other transactions, etcHe told me that I could notI asked for any kind of statement or paperwork that explains itHe told me that I would've gotten it with my lease paperwork in the beginning of my leaseI pulled out all my paperwork and told him that I must've missed itThen I asked him to show me where it could beHe now stated that I would've received it in the mail with my cardI told him that I received my card here at the dealershipI asked again if Lia had any paperwork explaining the rewards system that I could read and he told me that they did notRealizing that the conversation wouldn't be going any further, I reluctantly dropped it and told them if that was the truth of the matter then alrightRegarding Mr[redacted] 's statement:"After being told that that was the direction that they were going to go with, told them that I would have to get in touch with the other department at Nissan and reverse the sale because we have already purchased the vehicle from themI then gave [redacted] my cell number and said that if she did have any problems to give a call and I would do my best to help" This part of the conversation never took placeI did in fact inform him that I would like to speak with my credit union about his arguments (that he was/still is persistent on) to verify that they wouldn't have a problem with the purchasing processI asked him to hold off on the paperwork and transaction, because again at this time the NMAC representative was inform by Mr [redacted] that "he didn't believe we were this far into the process and that any paperwork had been finalized" At this point in time is when Mr [redacted] gave me his cell number so that if I had any questions when conferring with my credit union that I could consult himI would like to reiterate again that this is the same conversation that was witnessed by a NMAC representative, which if the content needs to be verified, I'm sure the recording could be reviewedAs for Mr [redacted] 's recant of our encounter at the dealership: Unfortunately I will have to say that his statement is completely fabricatedEarly that day I spoke with a NMAC representative (again another recorded conversation) about obtaining the paperwork that I originally signed at the dealershipThe rep contacted Mr [redacted] , and I was informed that he would be expecting me later that day with the paperworkWhen I arrived Mr [redacted] only gave me one of the two documents that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as well, and he told me he wouldn't give it to me, "That this was good enough." I then asked him to please write void on the purchase agreement and initial and date itHe protested my request and asking me," why am I doing this?" I told him that I wanted him to sign it so that it showed he acknowledged the voided agreement, and that if it ever got brought up that there would be no question to who wrote he voidHe then started to discuss the buyout process, telling me that he spoke with Nissan today and that they agreed with him(Still at this point he would not sign the document.) I told him that I also spoke with several people from Nissan and my credit union and that they have all advised me differentlyI again, then asked him to sign the documentHe protested more and again asked me why I am doing all thisI told him that Lia Nissan had broken my trust and I want the original documents that I had signed under pretensesAt this point he started to mock me and tell me that I am wrong and that there was no pretensesHe then started to discuss the lease buyout process againI told him that I'm not here to discuss that, that I just wanted to pick up the paperworkReluctantly he then finally signed the purchase agreement void aggressivelyMind you this was all happening at the front desk, in front of other customers and staff membersAgain he told me that I was wrong and that I'll be sorry and that he knows I will be back to work this all outI told him that if that is the case then there a plenty of other Nissan dealerships that would be able to help me (and probably treat me with better respect)At this time he also kept trying to walk away from me as we were talkingHe then open the door and tried to usher me out of the buildingI stepped aside and again asked for the original copy of the Vehicle Return Receipt He told me that he didn't know where it was, I told him then to ask Mr [redacted] (since he was the one who I signed the paperwork with)Mr [redacted] then stated, "No, You can't have it." I then asked, " Why? Since I am no longer purchasing or leaving the vehicle with the dealership." Again I asked for the original documentHe told me that he would get me a copy since the form is electronic, that there is no hard copy of the originalI did tell him that that was a lie, being that I signed a physical piece of paper and that is the paper that I am asking forAgain, he was now trying to walk away from me That was when I decided I wasn't going to argue with him anymoreNot once did I ever ask why the dealership lied to me nor did I want to stick around for a confrontationI was only there to get paperwork, which Mr [redacted] only provided me with half of the documentationAs ridiculous as this sounds, I'm also sure this interaction could also be verified via security footage I'm not looking for any financial gainThe truth of the matter is that the dealership was dishonest with me, I was treated poorly and Mr [redacted] acted (in my opinion ) unprofessionallyThe overall situation has finally (I hope) been rectified through NMAC (by my own efforts)I do not believe any consumer should have to go through the ordeal that I had toI contacted the Revdex.com in hopes that my experience would be acknowledged and that the community be made aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so much for your time, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe resolution offered by the Lia Controller do not satisfying my requestsI was verbally promised by [redacted] that he would provide a detailed explanation ,within hours of our face to face meeting , explaining why the bumper took so long to arrive, to explain the delay in repairing the car once the bumper arrived, why my brand new headlamp was not working when [redacted] told me my car was ready for pick up, and why the person responsible for handling my repair did not call me for ten days prior to Christmas The four sentence response I just received provides zero explanation for my stated concerns Further the offer of a $gift card to bring my car back to this terrible facility for service or parts is insultingThe Lia Controller is aware my car is [redacted] brandTherefore all maitenance services are completed at an [redacted] dealershipNot Lia CollisionNor would I ever purchase any parts or a vehicle from Lia CollisonLia Collision shop should return my $deductible to repair the damage they did to my life by this dreadful repair processLia Collision did not earn the $deductible I paid themI do not accept the $as I will never ever return to the Lia Collision facilityRegards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint with the business was not to have money thrown at meI do not care about the $I wanted a manager to call me since one was not willing to return my message when this incident occurredThe back handed response indicating that I assumed the business would help me out and their passing the blame on the extra hours it took Toyota financial services to approve me as if that was sole cause for the ordeal to take weeks to be resolved is laughable at bestThey certainly failed to address my complaint and issue.Regards, [redacted] ***
Dear ***, This is correct We will not be working on Mr [redacted] vehicle nor is he allowed on the property He may get his vehicle worked on at any of the other Toyota dealerships in the Capital District area If he would like to discuss this he may call me directly Sincerely, [redacted] Controller Lia Group, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowLet me say right up front that I thought that the Attorney General’s Office of Connecticut or the Revdex.com of New York might recommend an Attorney to us for the negotiation of the finer points of the dispute I am doing the best I can but I do not know if I am covering everything necessary to explain my side of the issue The copy of letter, dated July 21, 2014, from Rust [redacted] , the General Manager of Lia Hyundai differs in fact from what happened to us on several points The pre-approval notice that we showed up with on the 24th of May was for a new car as the GM pointed out to us With the sale Hyundai was having that weekend ($5,off) and the promised discount in the offer ($3,off) we received in the mail, the price of the cars would have been near equal As far as being shown a car that they could get approved, we were shown the car first and then they proceed to apply at eight different finance companies We spoke to a couple of them and they have no say in which car is chosen Attached is a list of the lenders they contacted including the one who financed usIt took them four hours to get the final approval and the car had already been chosen before that process started Upon inspection of the vehicle, my husband did notice the scratches right off He is a retired auto body repair man of years We would not have purchased the car if there was not a promise to fix the scratches at a later date My husband explained to the salesman that a buffing would not fix the scratches We did go down and try to work out a solution to the repair issue with the parties involved and the General Manager explained that the offer was for a new car, because we had a question about the $dollar discount that was never received When we began talking about the scratches the GM got very defensive My husband told him that a buffing was not going to fix the scratches down the driver’s side We did not say anything about painting the whole car That idea came in later from Hyundai of America, when they suggested that the car was still under its paint warranty maybe it could be taken care of that way The car does have paint flaking on the driver’s side rear quarter panel, the driver’s side door handle and the hood of the car The dealership of course turned that down They do not have a body shop and would make no money on it Back to the day we went down to talk about the scratches; after my husband informed the GM that buffing would not fix the problem he said we have two choices Take back our old car or leave the lot immediately Now we paid for a very expensive warranty with these people and being thrown off the lot instead of working out a solution was in fact taking that warranty and throwing it out A warranty that we never did get a copy of by the way While we were down there giving them a chance to buff the scratches out, this was suggested by Hyundai of America The only way to get to the next step in the complaint process was to give the dealership the opportunity to fix the problem their way So we did so While we were waiting for the work to be done, we heard another customer in the lobby in a yelling match with the GM for a similar matter When the Service Manager told us the work was done, we went out to look at the results They had buffed it alright, so hard they had burnt the paint Another thing we learned that if you buy a car at a Connecticut Dealer the Car, it does not have to pass Massachusetts Sticker inspections We had trouble getting the tires to pass Funny that they are soliciting customers from across the state lines to get rid of their cars We also had a problem with the driver’s side automatic window working We stopped in and the Service Manager tried it several times, no luck He called out one of his techs, and after a minute, the tech realized that the button was not being pressed until it clicked to make it workSomething simple yes but evidently the management wasn't aware of Before contacting Hyundai of America, we also got an estimate of the repair for the damage on the right side of the car The total repair bill at a reputable body shop was $2, (The insurance company told us that this is considered old damage and in the event of an accident they would deduct that amount from any repair.) After seeing the repair bill, Hyundai of America, however, could not give us access to the area manager like we wanted and we wanted to be assigned to another dealership for our warranty work We also wanted a copy of the warranty to be mailed to us and we have yet to receive that We were not the ones that contacted the Registry of Motor Vehicles That was a contact performed by AG office because we were charged at the onset of the purchase and the work was never done I don’t want to accept the offer to have another company perform the wet sanding and buffing because now that is not the only issue I again was hoping for more guidance on these things, maybe the reference of an attorney or something If that is a possibility, please email me the information ***[email protected] I am enclosing the list of the eight finance companies approached by Lia and a copy of the written estimate by the Body Shop we had the estimate written I will also enclose the address of Hyundai of America, where we contacted for extra support in this matter If there is anything else that we can help with please feel free to contact us Sincerely, Lisa and Billy [redacted] Lisa and Billy [redacted] Enclosed: List of Finance Companies and Hyundai of America Address, Written estimate from Mastercraft Auto Body
We have offered Ms [redacted] three separate options to try to rectify the situation: -Best Buy at our cost -Move her up to the next model which includes XM and Navigation and participate $ -$ credit to purchase a satelite hookup at the store of her choice The first two options were offered before the vehicle was registered so unwinding the deal at this point is not an option [redacted] Controller Lia Group, Inc P [redacted]