Fran, I just wanted to say thank you for attempting to make up for the horrible experience I had this morning If I appeared crass, please do not take it personally as this is the second time I have had a bad experience at Lia The first visit I came in for warranty work I dropped the car off, no one ever called me to tell me it was done I had to call and check Then, after I picked up the car, I read through my paperwork and I found out had to return to have the oil consumption checked No one told me that either Unfortunately, I went over the mileage slightly and when I called I was told to schedule to come back inToday, I arrived at 6:for a “scheduled” am appointment I was the first one in line When I asked the rep who filled out my paperwork if it was quick and he stated “I would be surprised if you were still here at 7:45” I smiled, he was friendly and politeI went and took a seat I sat next to a lovely woman who arrived right after me, she didn’t have an appointment Her car was done and she left at around 7: Finally around 8, I asked my service rep where my vehicle was? He said let me go see He returned and said probably another minutes or so they hadn’t looked at yet? What the heck? I asked him, I had an appointment at 7, he replied well not really The service appointments really start at 7: So why was I given an appointment at 7? I explained that when I made the appointment I had a busy schedule and was assured it wouldn’t take that longI did not write a review after my first experience as Tom was apologetic and assured me this type of thing doesn’t normally happen Everyone does have an off day Well it did happen to me, twice I did the review on ***, gave Lia Service a 1, I would have given a but there wasn’t an option for that I guess I just don’t understand it You take unscheduled appointments before scheduled, and you book appointments at that aren’t available until 7: Or should I say 8?
Overall in my opinion, something is broken in your service department I hope that this information/criticism is helpful Hopefully you can fix what is broken so this doesn’t happen to other customers Personal experiences are valuable Unfortunately, mine wasn’t a good one
I would like to change my resolution request to: I want the contract rewritten minus the charges for the extended service plan ($2395) and GAP insurance ($750) including interest I do not want the money credited to the back end of the loanI called
the provider of
these *** and they say I have to do it through the dealerThe dealer says I have to do it through ***.. I did sign the paperwork for these but I was misguided by the Finance Manager *** ***He told me the car was CPO:
Certified Pre-Owned and had a new vehicle 10yr/100K mile warranty: he did not tell me I was paying $for it. He also did not tell me I was being charged for or was getting GAP insuranceWhen I went the next day to complain he told me that he
had done so, he did not. THank You *** *** *** ***
With regards to a complaint filed by Ms*** *** and the *** *** *** to your office, Ms*** brought her vehicle in on March 30th with a complaint of hard to steer at slow speeds and leaking power steering fluidMs*** authorized Lia to diagnosis her concern and
it was determined that the power steering pump and reservoir needed to be replacedMy service consultant approached me requesting possible goodwill assistance with FCA warrantyUnfortunately the vehicle was beyond the parameters of goodwill assistanceMr***, my advisor, then asked Ms*** if she purchased an extended aftermarket warranty which she replied no, she did notMr*** presented the estimate for the repairs and Ms*** decided not to have the work performed at LiaOn or about April 6th 2017, Ms*** contacted me stated that she had the vehicle at our shop and in fact she did have an extended warranty with *** but had the vehicle diagnosed at *** Car Care Center on April 1st and it was determined that in fact the power steering pump and reservoir indeed had failed, Ms*** decided to have *** do the repairs which were completed on April 1st 2017.According to Ms***, she then experienced the same condition and had the vehicle brought to *** Garage where it was determined to have a faulty power steering pumpMs*** contacted me on April 6th and asked what could be done to remedy the situation and if she would be reimbursed for the repairs, Mr.*** contacted *** and found that because the vehicle was not repaired at an authorized *** repair facility, reimbursement would to be authorizedMr*** advised Ms***of *** decisionI then advised her to contact *** as I believed there would be a warranty on repairs with the *** organization and to inquire about alternate transportationMr***contacted *** and in fact the repair did come with a warranty for parts and labor but alternate transportation was not availableAs a goodwill gesture, Lia Chrysler provide Ms*** with a loaner vehicle at no charge from April 7th through April 13th during the time to have her vehicle repaired at***I feel Lia Chrysler provided the customer a positive solution to an unfortunate situation.Please feel free to contact me with any further question on this complaint James *** Service manager
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me Lia has been helpful in resolving the problem once they took the time to contact me. Regards, *** ***
After reviewing *** *** file I have determined we have all the proper paperwork signed by *** and or here Cosigner*** signed the purchase agreement prior to the lease turn in agreement and the purchase agreement clearly states that we are only paying for her payments totaling $
Our signed lease turn in sheet is self-explanatory along with all of the documents she has signedMike ***General Manager Lia Honda of Albany
I filed this compliant but forgot to do the enclosure for compliant number ***One thing I did fail to also mention was that I asked at the dealership if I could get the zero per cent financing and was told "it is not offered on the car", that was as you can see it advertised as eligible
for zero per centYou asked me what the resolution I would like isLia KIA to give me what THEY advertised to get me in the show roomI think that is fair! They said it was included, they should include it.That is the only fair thing for a business to do. Thank you for your assistance*** ***
We went to Lia Collision for body repair on our *** on June 20, They stated that we should have it back the th possibly Monday the latestWell Monday came and they said TuesdayWell let's fast forward to Thursday when they called with bad news their tow truck hit the ***A month and a half later August 1st we finally picked up the *** still not fixed correctlyWe will ver go backLies all aroundBy the way the *** got hit by them on that Tuesday
Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is what it is to me. There is not much choice....they did finally call me AFTER you contacted them, but I have been told that it can take up to two months to receive my refund Guess I will just have to wait...again.Thank you for your help.Regards, *** ***
***
*** came to us on 07/03/2014 and stated that she needed an oil change
and that her brakes were noisy when appliedAs stated on the repair order
we did a complete brake inspection and we found at that time that the outer
pads on both sides were stuck in the the caliper slidesThe pistons for the calipers
moved freely at that time so caliper replacement was not needed at
that time. We did however make a clear notation on the repair order
that "if abbrake wear is noticed in the future
then the calipers may need replacement". That
notation was reviewed with the customer and the customer signed
the RO # *** -Vin # ***. After
that first service visit , we have no record of the customer
contacting us with any concerns regarding any further brake issues, until
we received the Revdex.com complaintPlease
have Ms*** contact our service manager *** *** if we can be of any
further assistance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint with the business was not to have money thrown at meI do not care about the $I wanted a manager to call me since one was not willing to return my message when this incident occurredThe back handed response indicating that I assumed the business would help me out and their passing the blame on the extra hours it took Toyota financial services to approve me as if that was sole cause for the ordeal to take weeks to be resolved is laughable at best.
They certainly failed to address my complaint and issueRegards,*** ***
Mr*** called and stated he is rejecting the response because he attached the wrong ad, I would like the deal that was on page Eon Sunday June 21, I would also like to speak with Mr.Dominick Finochiaro
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lia Nissan did replace the Catalytic Converter and my car was returned on the date they indicatedOn 9/my battery light and brake light came on while I was drivingI contacted tom at Lia Nissan this morning and informed him I would bring my car in Saturday morningBy 10a my car cut off while I was driving and wouldn't startI contacted Lia Nissan and informed them that I would have to either bring my car or have it towedI ended up having my car towedI spent over three thousand dollars and not by choiceIn the beginning I was informed after I fixed (a list of things) my car would be good to goThen later on it was something differentI've been dealing with different issues each with with the same symptomsThe last time I brought my car to Lia Nissan I was informed my battery voltage was the reason for my car shutting off and that they charged it and my car was good to goThe Service Advisor Chad asked me if I left something on in my vehicle and I told him no my car had been sitting for almost right hours and if I would have left something on it wouldn't have startedToday I was informed that my alternator was the issue and Tom informed me that he seen it himself and last week they checked the alternator and it was at the appropriate voltageBecause I need my car I'm paying over five hundred dollars to get the alternator replacedI want to pursue further action whatever it isIdeally I want all of my money backI've filed a compliant with the DMV and I've also filed a small claims complaintI've also contacted an attorney, once again I was taken advantage of from the beginningThey have failed to give me documentation that I've asked for such as documentation on the rebuilt engine that was out in my car, where it came from, and the exact mileageI requested this documentation via email to the general manager and in person to Tom the service managerThey aren't losing anything because I've already paid over three thousand dollarsThis is costing me by all means, repairs, transportation, taking time off of work and etcThem giving me a loaner is an expense to me as well I have to pus gas in the loaner and gas in my vehicleThey drove my car miles and that puts more wear and year on my vehicle and costs me in gasI'm asking for my money back, and for my car to be checked by another dealership at Lia Nissans expense. Regards, *** ***
*** *** can contact the General Manager of Lia Hyundai directly via phone or email and we can explain and go over this information . Please contact Salvatore *** at *** *** *** or via email ***
the transaction was from earlier in the year and my Manager was unaware of this referral bonus not being handled We will be sending out $Lia Gift Card to both *** and his son Michael ***
To whom it may concern: I’m responding to a complaint that was written by Mr*** * *** on his Nissan Lease return on June 15, 2016. The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield when he
re-leased a new vehicle. Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan. Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr*** qualified for. I have spoken with RPM, the grounding company, and they assured me that Mr*** previous lease is now grounded and NMAC has been informed. I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts. They have assured me that Mr*** previous lease account is now paid in full. Also, that there would be no derogatory recording on his credit bureauUpon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr*** vehicle. I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future. Please let me know if there’s any other information neededThank You, Jim *** General Manager Lia Nissan of Enfield
We will have all the scratches removed and paint the hood to
match the rest of the car or if *** produces a bill for the repairs we
will reimburse him up to $if he wants to have repair done someplace else. Steven C***General ManagerLia Infiniti of Latham*** *** ***
**
*** *** ***
*** ***
In regards to the complaint filed by *** *** to
your organizationWe certainly apologize for any inconvenience or frustration
we may have caused ***, however looking into the situation thoroughly we
believe that the procedures that took place were in line with the information
that Nissan Motor Acceptance Corporation has provided us over many yearsHere
are the series of events that took place at Lia NissanWhen *** arrived at the Dealership on April 8th, she
asked to speak to *** ***, our Business ManagerShe has stated that
she spoke to *** over the phone regarding buying out her lease and would like
to come in to finalize the transaction and look into financing optionsThis is
a very common occurrence at the dealership, that we handle approximately fifty
times per yearWhen sitting down with ***, she asked what the interest rate
would be for the loan, she stated that her Credit Union was offering her under
1.99%***'s response was that, unfortunately on a vehicle our rate
would be slightly higher than that*** stated that she would like to
finance with her Credit Union, this also is a common occurrence and no problem
At that time *** informed her of the process that that takes place when a
customer comes into a Nissan dealership to buy out a lease returnThat process
is to have the Dealership electronically grounds the vehicle with NissanThis
allows the Dealership to then purchase the vehicle from Nissan Motor
AcceptanceThe purchase price to the dealership is the stated residual value
on the customers original contract plus a $dealers buyers fee that we are responsible
forAfter the vehicle is grounded and purchased by the dealership we are
billed electronically by NissanAfter that occurs we sell the vehicle back to
the customer for a price of $higher than the residual valueThe $
purchase option fee is clearly is stated on the back of the original lease
contract, witch I have attachedAt that point *** states that *** was not
happy with having to pay the $fee stated in her contractShe then then
requested to use her One To One rewards card program, which we offer to our
returning customers a $discount off the price of a new or used vehicle
purchase*** advised *** that we unfortunately exclude lease buyouts from
this promotional programThe reason for this exclusion is obvious, we have to
pay the $fee to purchase the vehicle from Nissan and when crediting the
customer $250, this would effectively have us loosing money providing this
servicePlease keep in mind the New York State Department of Motor Vehicles
also recognizes a lease buy out as a different type of sale other than a new or
used car purchaseThere is no inspection or warranties required by the dealer,
due to the fact they are essentially buying out there own vehicleFrom what I
have been told *** was very upset at that time and demanded to speak to
higher level managerI was off that day and *** directed her to *** ***,
one of our Sales Managers*** basically restated the same things that ***
didI have been told that she was extremely persistent and demanding that the
credit be issued, however she agreed to go along with the procedure that we
have done hundreds of times with other customers, over the ten past yearsAt that time, with her agreement, *** grounded the
vehicle, I have the attached the signed agreementThen *** purchased it from
Nissan electronically, gave *** a purchase agreement for her to take to her
Credit Union to attain the funds and scheduled the final transaction or the
following day. On the following day, April 9thI received a call from
Nissan, the customer asked if *** could get on the line in conference, I
agreedThe representative let me know that Nissan could compete the sale
directly through themI disagreed with the individualthe reason for this, is
that I have been told many times and also many customers tell me that when they
call Nissan to buy out there lease, they instruct the customer to go to a
Nissan Dealer only to complete the transactionI also mentioned to the
representative when a customer sends a check directly to Nissan for payment,
that they send it back and direct the customer to the DealerShe agreed that,
that was the case, however she stated that if a lending institution sends the
check they, will accept paymentMy main concern with the representative is
that, I had a situation a couple of years ago that a different local Credit
Union sent a check for a customer and Nissan sent the title and bill of sale in
the name of the Credit UnionThe problem was that this Credit Union was not a
Licensed NYS auto dealer and could not transfer ownership to the customerWhen
the customer went to DMV to get the title issued and NYS wanted the tax to be
paid on the purchase price, however the Credit Union paid the tax directly to
Nissan, which would effectively mean the tax would have to be paid twiceI
asked the representative if the title and bill of sale would be made out to the
Credit Union, she said yesI respectively argued, that I believe there will be
a major problem, similar to the other customerIt took me over a month to
assist the Credit Union with getting it resolved with Nissan and NYS DMV
Keeping in mind the customer never came to us to buy out there lease, I just
volunteered my help. After being told that that was the direction that they
were going to go with, told them that I would have to get in touch with the
other department at Nissan and reverse the sale because we have already
purchased the vehicle from themI then gave *** my cell number and said
that if she did have any problems to give a call and I would do my best to
help. The following day another person from Nissan gave me call
and let me know that they received a check from the Credit Union but the
vehicle was already paid off by usI informed them that the payment was in
process of being reversed and would FedEx back the title, that was already in
route to us, which we didLater that day *** came into the Dealership to
obtain her original copiesI greeted her at the door with her documentsAfter
handing them to her, she handed each one back to me for me to write void on
them and I did, then she handed them back to me to have me date them and I did
I told her that I still believe that there will be a problem with the
registration and titling, but if there was, I would still be willing to help
She continued to ask me why we lied to herI could not answer that question
knowing that I did not lie, I only gave her the information that I have known
for years and if I am wrong I will correct it in the futureUnfortunately, I
could not take the conversation any further, with out admitting to her that I'm
a liar and led my self to the door, in order to conclude the conversation. Once again we sincerely apologize for any inconvenience,
misinformation and frustration this may have caused ***It seems to me that
she believes that we have been telling her from the start that she had to buy
the vehicle from us, for our personal gainThis could not be further from the
truth, we have been doing it this way to avoid any major issues, that we have
had in the past, however I completely understand that a consumer could take it
that wayIn the last two days I have voiced my concerns with
Nissan Motor Acceptance regarding this matterI have reached out to our Senior
District ManagerHe a agrees that this has had an ongoing problem with him
alsoIt seems that depending on the Credit Union, there has been the exact
same problem that has been occurring a couple times a year with him and they
are very difficult to resolveI have asked him to attain or me a defined
written policy from Nissan regarding lease buyouts, he mentioned to me that he
could not access one, but is just as concerned as me one should be but in place
for dealers to have for customer reviewThis will hopefully avoid this from
happening again. In conclusion, as the highest rated Nissan dealer in the
Capital District for over five years and an A rated Revdex.com
member we take our customers satisfaction very seriouslyWe are saddened by
the chain of events with ***'s dissatisfaction that she has had with us
That being saidLia Nissan would like to reimburse *** any expenses that
she may have incurred due to this matter such as FedEx charges, if anyI would
also like to give her a $lia gift card that she can use for future service
on her vehicleWe will also implement policy changes, one being to get clearly
defined options for customers buying out there lease, and make sure that all of
our OneToOne card holders are better informed, at issuing of the cards, that
lease buyouts are not eligible for the $creditSincerely, *** *** General Manager
Fran, I just wanted to say thank you for attempting to make up for the horrible experience I had this morning If I appeared crass, please do not take it personally as this is the second time I have had a bad experience at Lia The first visit I came in for warranty work I dropped the car off, no one ever called me to tell me it was done I had to call and check Then, after I picked up the car, I read through my paperwork and I found out had to return to have the oil consumption checked No one told me that either Unfortunately, I went over the mileage slightly and when I called I was told to schedule to come back inToday, I arrived at 6:for a “scheduled” am appointment I was the first one in line When I asked the rep who filled out my paperwork if it was quick and he stated “I would be surprised if you were still here at 7:45” I smiled, he was friendly and politeI went and took a seat I sat next to a lovely woman who arrived right after me, she didn’t have an appointment Her car was done and she left at around 7: Finally around 8, I asked my service rep where my vehicle was? He said let me go see He returned and said probably another minutes or so they hadn’t looked at yet? What the heck? I asked him, I had an appointment at 7, he replied well not really The service appointments really start at 7: So why was I given an appointment at 7? I explained that when I made the appointment I had a busy schedule and was assured it wouldn’t take that longI did not write a review after my first experience as Tom was apologetic and assured me this type of thing doesn’t normally happen Everyone does have an off day Well it did happen to me, twice I did the review on ***, gave Lia Service a 1, I would have given a but there wasn’t an option for that I guess I just don’t understand it You take unscheduled appointments before scheduled, and you book appointments at that aren’t available until 7: Or should I say 8?
Overall in my opinion, something is broken in your service department I hope that this information/criticism is helpful Hopefully you can fix what is broken so this doesn’t happen to other customers Personal experiences are valuable Unfortunately, mine wasn’t a good one
I would like to change my resolution request to: I want the contract rewritten minus the charges for the extended service plan ($2395) and GAP insurance ($750) including interest I do not want the money credited to the back end of the loanI called
the provider of
these *** and they say I have to do it through the dealerThe dealer says I have to do it through ***.. I did sign the paperwork for these but I was misguided by the Finance Manager *** ***He told me the car was CPO:
Certified Pre-Owned and had a new vehicle 10yr/100K mile warranty: he did not tell me I was paying $for it. He also did not tell me I was being charged for or was getting GAP insuranceWhen I went the next day to complain he told me that he
had done so, he did not. THank You *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and the issue has been resolved.
Regards,
*** * *** ***
With regards to a complaint filed by Ms*** *** and the *** *** *** to your office, Ms*** brought her vehicle in on March 30th with a complaint of hard to steer at slow speeds and leaking power steering fluidMs*** authorized Lia to diagnosis her concern and
it was determined that the power steering pump and reservoir needed to be replacedMy service consultant approached me requesting possible goodwill assistance with FCA warrantyUnfortunately the vehicle was beyond the parameters of goodwill assistanceMr***, my advisor, then asked Ms*** if she purchased an extended aftermarket warranty which she replied no, she did notMr*** presented the estimate for the repairs and Ms*** decided not to have the work performed at LiaOn or about April 6th 2017, Ms*** contacted me stated that she had the vehicle at our shop and in fact she did have an extended warranty with *** but had the vehicle diagnosed at *** Car Care Center on April 1st and it was determined that in fact the power steering pump and reservoir indeed had failed, Ms*** decided to have *** do the repairs which were completed on April 1st 2017.According to Ms***, she then experienced the same condition and had the vehicle brought to *** Garage where it was determined to have a faulty power steering pumpMs*** contacted me on April 6th and asked what could be done to remedy the situation and if she would be reimbursed for the repairs, Mr.*** contacted *** and found that because the vehicle was not repaired at an authorized *** repair facility, reimbursement would to be authorizedMr*** advised Ms***of *** decisionI then advised her to contact *** as I believed there would be a warranty on repairs with the *** organization and to inquire about alternate transportationMr***contacted *** and in fact the repair did come with a warranty for parts and labor but alternate transportation was not availableAs a goodwill gesture, Lia Chrysler provide Ms*** with a loaner vehicle at no charge from April 7th through April 13th during the time to have her vehicle repaired at***I feel Lia Chrysler provided the customer a positive solution to an unfortunate situation.Please feel free to contact me with any further question on this complaint James *** Service manager
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me Lia has been helpful in resolving the problem once they took the time to contact me. Regards, *** ***
After reviewing *** *** file I have determined we have all the proper paperwork signed by *** and or here Cosigner*** signed the purchase agreement prior to the lease turn in agreement and the purchase agreement clearly states that we are only paying for her payments totaling $
Our signed lease turn in sheet is self-explanatory along with all of the documents she has signedMike ***General Manager Lia Honda of Albany
I filed this compliant but forgot to do the enclosure for compliant number ***One thing I did fail to also mention was that I asked at the dealership if I could get the zero per cent financing and was told "it is not offered on the car", that was as you can see it advertised as eligible
for zero per centYou asked me what the resolution I would like isLia KIA to give me what THEY advertised to get me in the show roomI think that is fair! They said it was included, they should include it.That is the only fair thing for a business to do. Thank you for your assistance*** ***
We went to Lia Collision for body repair on our *** on June 20, They stated that we should have it back the th possibly Monday the latestWell Monday came and they said TuesdayWell let's fast forward to Thursday when they called with bad news their tow truck hit the ***A month and a half later August 1st we finally picked up the *** still not fixed correctlyWe will ver go backLies all aroundBy the way the *** got hit by them on that Tuesday
Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is what it is to me. There is not much choice....they did finally call me AFTER you contacted them, but I have been told that it can take up to two months to receive my refund Guess I will just have to wait...again.Thank you for your help.Regards, *** ***
***
*** came to us on 07/03/2014 and stated that she needed an oil change
and that her brakes were noisy when appliedAs stated on the repair order
we did a complete brake inspection and we found at that time that the outer
pads on both sides were stuck in the the caliper slidesThe pistons for the calipers
moved freely at that time so caliper replacement was not needed at
that time. We did however make a clear notation on the repair order
that "if abbrake wear is noticed in the future
then the calipers may need replacement". That
notation was reviewed with the customer and the customer signed
the RO # *** -Vin # ***. After
that first service visit , we have no record of the customer
contacting us with any concerns regarding any further brake issues, until
we received the Revdex.com complaintPlease
have Ms*** contact our service manager *** *** if we can be of any
further assistance
Address of dealership:Lia Nissan of Enfield Polomba Dr Enfield, CT
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint with the business was not to have money thrown at meI do not care about the $I wanted a manager to call me since one was not willing to return my message when this incident occurredThe back handed response indicating that I assumed the business would help me out and their passing the blame on the extra hours it took Toyota financial services to approve me as if that was sole cause for the ordeal to take weeks to be resolved is laughable at best.
They certainly failed to address my complaint and issueRegards,*** ***
Mr*** called and stated he is rejecting the response because he attached the wrong ad, I would like the deal that was on page Eon Sunday June 21, I would also like to speak with Mr.Dominick Finochiaro
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lia Nissan did replace the Catalytic Converter and my car was returned on the date they indicatedOn 9/my battery light and brake light came on while I was drivingI contacted tom at Lia Nissan this morning and informed him I would bring my car in Saturday morningBy 10a my car cut off while I was driving and wouldn't startI contacted Lia Nissan and informed them that I would have to either bring my car or have it towedI ended up having my car towedI spent over three thousand dollars and not by choiceIn the beginning I was informed after I fixed (a list of things) my car would be good to goThen later on it was something differentI've been dealing with different issues each with with the same symptomsThe last time I brought my car to Lia Nissan I was informed my battery voltage was the reason for my car shutting off and that they charged it and my car was good to goThe Service Advisor Chad asked me if I left something on in my vehicle and I told him no my car had been sitting for almost right hours and if I would have left something on it wouldn't have startedToday I was informed that my alternator was the issue and Tom informed me that he seen it himself and last week they checked the alternator and it was at the appropriate voltageBecause I need my car I'm paying over five hundred dollars to get the alternator replacedI want to pursue further action whatever it isIdeally I want all of my money backI've filed a compliant with the DMV and I've also filed a small claims complaintI've also contacted an attorney, once again I was taken advantage of from the beginningThey have failed to give me documentation that I've asked for such as documentation on the rebuilt engine that was out in my car, where it came from, and the exact mileageI requested this documentation via email to the general manager and in person to Tom the service managerThey aren't losing anything because I've already paid over three thousand dollarsThis is costing me by all means, repairs, transportation, taking time off of work and etcThem giving me a loaner is an expense to me as well I have to pus gas in the loaner and gas in my vehicleThey drove my car miles and that puts more wear and year on my vehicle and costs me in gasI'm asking for my money back, and for my car to be checked by another dealership at Lia Nissans expense. Regards, *** ***
*** *** can contact the General Manager of Lia Hyundai directly via phone or email and we can explain and go over this information . Please contact Salvatore *** at *** *** *** or via email ***
the transaction was from earlier in the year and my Manager was unaware of this referral bonus not being handled We will be sending out $Lia Gift Card to both *** and his son Michael ***
To whom it may concern: I’m responding to a complaint that was written by Mr*** * *** on his Nissan Lease return on June 15, 2016. The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield when he
re-leased a new vehicle. Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan. Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr*** qualified for. I have spoken with RPM, the grounding company, and they assured me that Mr*** previous lease is now grounded and NMAC has been informed. I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts. They have assured me that Mr*** previous lease account is now paid in full. Also, that there would be no derogatory recording on his credit bureauUpon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr*** vehicle. I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future. Please let me know if there’s any other information neededThank You, Jim *** General Manager Lia Nissan of Enfield
We cannot duplicate the customer's concern. We have pointed the customer to DMV and we
are awaiting their direction
We will have all the scratches removed and paint the hood to
match the rest of the car or if *** produces a bill for the repairs we
will reimburse him up to $if he wants to have repair done someplace else. Steven C***General ManagerLia Infiniti of Latham*** *** ***
**
*** *** ***
*** ***
In regards to the complaint filed by *** *** to
your organizationWe certainly apologize for any inconvenience or frustration
we may have caused ***, however looking into the situation thoroughly we
believe that the procedures that took place were in line with the information
that Nissan Motor Acceptance Corporation has provided us over many yearsHere
are the series of events that took place at Lia NissanWhen *** arrived at the Dealership on April 8th, she
asked to speak to *** ***, our Business ManagerShe has stated that
she spoke to *** over the phone regarding buying out her lease and would like
to come in to finalize the transaction and look into financing optionsThis is
a very common occurrence at the dealership, that we handle approximately fifty
times per yearWhen sitting down with ***, she asked what the interest rate
would be for the loan, she stated that her Credit Union was offering her under
1.99%***'s response was that, unfortunately on a vehicle our rate
would be slightly higher than that*** stated that she would like to
finance with her Credit Union, this also is a common occurrence and no problem
At that time *** informed her of the process that that takes place when a
customer comes into a Nissan dealership to buy out a lease returnThat process
is to have the Dealership electronically grounds the vehicle with NissanThis
allows the Dealership to then purchase the vehicle from Nissan Motor
AcceptanceThe purchase price to the dealership is the stated residual value
on the customers original contract plus a $dealers buyers fee that we are responsible
forAfter the vehicle is grounded and purchased by the dealership we are
billed electronically by NissanAfter that occurs we sell the vehicle back to
the customer for a price of $higher than the residual valueThe $
purchase option fee is clearly is stated on the back of the original lease
contract, witch I have attachedAt that point *** states that *** was not
happy with having to pay the $fee stated in her contractShe then then
requested to use her One To One rewards card program, which we offer to our
returning customers a $discount off the price of a new or used vehicle
purchase*** advised *** that we unfortunately exclude lease buyouts from
this promotional programThe reason for this exclusion is obvious, we have to
pay the $fee to purchase the vehicle from Nissan and when crediting the
customer $250, this would effectively have us loosing money providing this
servicePlease keep in mind the New York State Department of Motor Vehicles
also recognizes a lease buy out as a different type of sale other than a new or
used car purchaseThere is no inspection or warranties required by the dealer,
due to the fact they are essentially buying out there own vehicleFrom what I
have been told *** was very upset at that time and demanded to speak to
higher level managerI was off that day and *** directed her to *** ***,
one of our Sales Managers*** basically restated the same things that ***
didI have been told that she was extremely persistent and demanding that the
credit be issued, however she agreed to go along with the procedure that we
have done hundreds of times with other customers, over the ten past yearsAt that time, with her agreement, *** grounded the
vehicle, I have the attached the signed agreementThen *** purchased it from
Nissan electronically, gave *** a purchase agreement for her to take to her
Credit Union to attain the funds and scheduled the final transaction or the
following day. On the following day, April 9thI received a call from
Nissan, the customer asked if *** could get on the line in conference, I
agreedThe representative let me know that Nissan could compete the sale
directly through themI disagreed with the individualthe reason for this, is
that I have been told many times and also many customers tell me that when they
call Nissan to buy out there lease, they instruct the customer to go to a
Nissan Dealer only to complete the transactionI also mentioned to the
representative when a customer sends a check directly to Nissan for payment,
that they send it back and direct the customer to the DealerShe agreed that,
that was the case, however she stated that if a lending institution sends the
check they, will accept paymentMy main concern with the representative is
that, I had a situation a couple of years ago that a different local Credit
Union sent a check for a customer and Nissan sent the title and bill of sale in
the name of the Credit UnionThe problem was that this Credit Union was not a
Licensed NYS auto dealer and could not transfer ownership to the customerWhen
the customer went to DMV to get the title issued and NYS wanted the tax to be
paid on the purchase price, however the Credit Union paid the tax directly to
Nissan, which would effectively mean the tax would have to be paid twiceI
asked the representative if the title and bill of sale would be made out to the
Credit Union, she said yesI respectively argued, that I believe there will be
a major problem, similar to the other customerIt took me over a month to
assist the Credit Union with getting it resolved with Nissan and NYS DMV
Keeping in mind the customer never came to us to buy out there lease, I just
volunteered my help. After being told that that was the direction that they
were going to go with, told them that I would have to get in touch with the
other department at Nissan and reverse the sale because we have already
purchased the vehicle from themI then gave *** my cell number and said
that if she did have any problems to give a call and I would do my best to
help. The following day another person from Nissan gave me call
and let me know that they received a check from the Credit Union but the
vehicle was already paid off by usI informed them that the payment was in
process of being reversed and would FedEx back the title, that was already in
route to us, which we didLater that day *** came into the Dealership to
obtain her original copiesI greeted her at the door with her documentsAfter
handing them to her, she handed each one back to me for me to write void on
them and I did, then she handed them back to me to have me date them and I did
I told her that I still believe that there will be a problem with the
registration and titling, but if there was, I would still be willing to help
She continued to ask me why we lied to herI could not answer that question
knowing that I did not lie, I only gave her the information that I have known
for years and if I am wrong I will correct it in the futureUnfortunately, I
could not take the conversation any further, with out admitting to her that I'm
a liar and led my self to the door, in order to conclude the conversation. Once again we sincerely apologize for any inconvenience,
misinformation and frustration this may have caused ***It seems to me that
she believes that we have been telling her from the start that she had to buy
the vehicle from us, for our personal gainThis could not be further from the
truth, we have been doing it this way to avoid any major issues, that we have
had in the past, however I completely understand that a consumer could take it
that wayIn the last two days I have voiced my concerns with
Nissan Motor Acceptance regarding this matterI have reached out to our Senior
District ManagerHe a agrees that this has had an ongoing problem with him
alsoIt seems that depending on the Credit Union, there has been the exact
same problem that has been occurring a couple times a year with him and they
are very difficult to resolveI have asked him to attain or me a defined
written policy from Nissan regarding lease buyouts, he mentioned to me that he
could not access one, but is just as concerned as me one should be but in place
for dealers to have for customer reviewThis will hopefully avoid this from
happening again. In conclusion, as the highest rated Nissan dealer in the
Capital District for over five years and an A rated Revdex.com
member we take our customers satisfaction very seriouslyWe are saddened by
the chain of events with ***'s dissatisfaction that she has had with us
That being saidLia Nissan would like to reimburse *** any expenses that
she may have incurred due to this matter such as FedEx charges, if anyI would
also like to give her a $lia gift card that she can use for future service
on her vehicleWe will also implement policy changes, one being to get clearly
defined options for customers buying out there lease, and make sure that all of
our OneToOne card holders are better informed, at issuing of the cards, that
lease buyouts are not eligible for the $creditSincerely, *** *** General Manager