Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am pleased to know that the business would like to rectify this situation by fixing my brakes at no costMy conversation with Chris ended that he would have the service department reach out to me to schedule an appointment to start this processAs of today, I have not heard from the service department but am hoping to by next week if not I will be in contact.Thank you to all involved!
Regards,
*** ***
Fran, I just wanted to say thank you for attempting to make up for the horrible experience I had this morning If I appeared crass, please do not take it personally as this is the second time I have had a bad experience at Lia The first visit I came in for warranty work I dropped the car off, no one ever called me to tell me it was done I had to call and check Then, after I picked up the car, I read through my paperwork and I found out had to return to have the oil consumption checked No one told me that either Unfortunately, I went over the mileage slightly and when I called I was told to schedule to come back inToday, I arrived at 6:for a “scheduled” am appointment I was the first one in line When I asked the rep who filled out my paperwork if it was quick and he stated “I would be surprised if you were still here at 7:45” I smiled, he was friendly and politeI went and took a seat I sat next to a lovely woman who arrived right after me, she didn’t have an appointment Her car was done and she left at around 7: Finally around 8, I asked my service rep where my vehicle was? He said let me go see He returned and said probably another minutes or so they hadn’t looked at yet? What the heck? I asked him, I had an appointment at 7, he replied well not really The service appointments really start at 7: So why was I given an appointment at 7? I explained that when I made the appointment I had a busy schedule and was assured it wouldn’t take that longI did not write a review after my first experience as Tom was apologetic and assured me this type of thing doesn’t normally happen Everyone does have an off day Well it did happen to me, twice I did the review on ***, gave Lia Service a 1, I would have given a but there wasn’t an option for that I guess I just don’t understand it You take unscheduled appointments before scheduled, and you book appointments at that aren’t available until 7: Or should I say 8?
Overall in my opinion, something is broken in your service department I hope that this information/criticism is helpful Hopefully you can fix what is broken so this doesn’t happen to other customers Personal experiences are valuable Unfortunately, mine wasn’t a good one
After reviewing *** *** file I have determined we have all the proper paperwork signed by *** and or here Cosigner*** signed the purchase agreement prior to the lease turn in agreement and the purchase agreement clearly states that we are only paying for her payments totaling $
Our signed lease turn in sheet is self-explanatory along with all of the documents she has signedMike ***General Manager Lia Honda of Albany
I filed this compliant but forgot to do the enclosure for compliant number ***One thing I did fail to also mention was that I asked at the dealership if I could get the zero per cent financing and was told "it is not offered on the car", that was as you can see it advertised as eligible
for zero per centYou asked me what the resolution I would like isLia KIA to give me what THEY advertised to get me in the show roomI think that is fair! They said it was included, they should include it.That is the only fair thing for a business to do. Thank you for your assistance*** ***
With regards to a complaint filed by Ms*** *** and the *** *** *** to your office, Ms*** brought her vehicle in on March 30th with a complaint of hard to steer at slow speeds and leaking power steering fluidMs*** authorized Lia to diagnosis her concern and
it was determined that the power steering pump and reservoir needed to be replacedMy service consultant approached me requesting possible goodwill assistance with FCA warrantyUnfortunately the vehicle was beyond the parameters of goodwill assistanceMr***, my advisor, then asked Ms*** if she purchased an extended aftermarket warranty which she replied no, she did notMr*** presented the estimate for the repairs and Ms*** decided not to have the work performed at LiaOn or about April 6th 2017, Ms*** contacted me stated that she had the vehicle at our shop and in fact she did have an extended warranty with *** but had the vehicle diagnosed at *** Car Care Center on April 1st and it was determined that in fact the power steering pump and reservoir indeed had failed, Ms*** decided to have *** do the repairs which were completed on April 1st 2017.According to Ms***, she then experienced the same condition and had the vehicle brought to *** Garage where it was determined to have a faulty power steering pumpMs*** contacted me on April 6th and asked what could be done to remedy the situation and if she would be reimbursed for the repairs, Mr.*** contacted *** and found that because the vehicle was not repaired at an authorized *** repair facility, reimbursement would to be authorizedMr*** advised Ms***of *** decisionI then advised her to contact *** as I believed there would be a warranty on repairs with the *** organization and to inquire about alternate transportationMr***contacted *** and in fact the repair did come with a warranty for parts and labor but alternate transportation was not availableAs a goodwill gesture, Lia Chrysler provide Ms*** with a loaner vehicle at no charge from April 7th through April 13th during the time to have her vehicle repaired at***I feel Lia Chrysler provided the customer a positive solution to an unfortunate situation.Please feel free to contact me with any further question on this complaint James *** Service manager
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me Lia has been helpful in resolving the problem once they took the time to contact me. Regards, *** ***
We went to Lia Collision for body repair on our *** on June 20, They stated that we should have it back the th possibly Monday the latestWell Monday came and they said TuesdayWell let's fast forward to Thursday when they called with bad news their tow truck hit the ***A month and a half later August 1st we finally picked up the *** still not fixed correctlyWe will ver go backLies all aroundBy the way the *** got hit by them on that Tuesday
Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is what it is to me. There is not much choice....they did finally call me AFTER you contacted them, but I have been told that it can take up to two months to receive my refund Guess I will just have to wait...again.Thank you for your help.Regards, *** ***
***
*** came to us on 07/03/2014 and stated that she needed an oil change
and that her brakes were noisy when appliedAs stated on the repair order
we did a complete brake inspection and we found at that time that the outer
pads on both sides were stuck in the the caliper slidesThe pistons for the calipers
moved freely at that time so caliper replacement was not needed at
that time. We did however make a clear notation on the repair order
that "if abbrake wear is noticed in the future
then the calipers may need replacement". That
notation was reviewed with the customer and the customer signed
the RO # *** -Vin # ***. After
that first service visit , we have no record of the customer
contacting us with any concerns regarding any further brake issues, until
we received the Revdex.com complaintPlease
have Ms*** contact our service manager *** *** if we can be of any
further assistance
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lia Nissan did replace the Catalytic Converter and my car was returned on the date they indicatedOn 9/my battery light and brake light came on while I was drivingI contacted tom at Lia Nissan this morning and informed him I would bring my car in Saturday morningBy 10a my car cut off while I was driving and wouldn't startI contacted Lia Nissan and informed them that I would have to either bring my car or have it towedI ended up having my car towedI spent over three thousand dollars and not by choiceIn the beginning I was informed after I fixed (a list of things) my car would be good to goThen later on it was something differentI've been dealing with different issues each with with the same symptomsThe last time I brought my car to Lia Nissan I was informed my battery voltage was the reason for my car shutting off and that they charged it and my car was good to goThe Service Advisor Chad asked me if I left something on in my vehicle and I told him no my car had been sitting for almost right hours and if I would have left something on it wouldn't have startedToday I was informed that my alternator was the issue and Tom informed me that he seen it himself and last week they checked the alternator and it was at the appropriate voltageBecause I need my car I'm paying over five hundred dollars to get the alternator replacedI want to pursue further action whatever it isIdeally I want all of my money backI've filed a compliant with the DMV and I've also filed a small claims complaintI've also contacted an attorney, once again I was taken advantage of from the beginningThey have failed to give me documentation that I've asked for such as documentation on the rebuilt engine that was out in my car, where it came from, and the exact mileageI requested this documentation via email to the general manager and in person to Tom the service managerThey aren't losing anything because I've already paid over three thousand dollarsThis is costing me by all means, repairs, transportation, taking time off of work and etcThem giving me a loaner is an expense to me as well I have to pus gas in the loaner and gas in my vehicleThey drove my car miles and that puts more wear and year on my vehicle and costs me in gasI'm asking for my money back, and for my car to be checked by another dealership at Lia Nissans expense. Regards, *** ***
Mr*** called and stated he is rejecting the response because he attached the wrong ad, I would like the deal that was on page Eon Sunday June 21, I would also like to speak with Mr.Dominick Finochiaro
*** *** can contact the General Manager of Lia Hyundai directly via phone or email and we can explain and go over this information . Please contact Salvatore *** at *** *** *** or via email ***
the transaction was from earlier in the year and my Manager was unaware of this referral bonus not being handled We will be sending out $Lia Gift Card to both *** and his son Michael ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint with the business was not to have money thrown at meI do not care about the $I wanted a manager to call me since one was not willing to return my message when this incident occurredThe back handed response indicating that I assumed the business would help me out and their passing the blame on the extra hours it took Toyota financial services to approve me as if that was sole cause for the ordeal to take weeks to be resolved is laughable at best.
They certainly failed to address my complaint and issueRegards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWithin hours of receiving notification that my claim was sent to the business the employee it involved came into my place of businessI avoided herThe next day around noon I received a call from *** saying he would be speaking with her the next day and when I informed him she had come in he said he had not told her but there were other people that had informed him and he would check with themI was never told who informed her firstSo this person was given hours of notice and time before speaking with him to make a lieWhen I spoke with their CEO after he spoke with her I was told that their employees have access to files and can go through personal information and unless they check within days they can not prove anythingHe told me my files were deleted and between the hours of 8-if she contacted me I should call him so he could deal with itThat same day at 5:the employee placed a customer service complaint against me at my place of businessWhen she spoke with my boss, who had been here in my store while she was here and knew she was lying about the complaint, she said she got me in trouble at work and I wanted to get her in troubleI don't feel that this was handled in a sensitive wayI feel that the employee was told in advance and given time to lie and try to retaliate against me for doing what was right and protecting my information. Regards, *** ***
After significant deliberation, The Lia Auto Group and Lia Hyundai of Enfield have reached a conclusion to repair the aesthetic flaw on the driver side paint referenced in Mr***s' complaintAlthough the decision has been made to proceed with the repair, the dealerships position remains unchanged regarding what was,:and was not explained to Mr*** in regards to our policy on aesthetic imperfections on pre-owned vehiclesHowever, the satisfaction of our customers is of paramount importance to usIn this situation the organizations desire to reach an outcome that satisfies the customer takes precedence over what we believe we are legally and ethically required to doLia Hyundai of Enfield: will either: (a.) Proceed with the repair of the paint imperfection on the driver side paint through a licensed auto body repair facility and handle the expenses directly. OR (b.) Reimburse Mr*** up to $after reviewing the estimate and/or repair order from the repair facility of Mr***s' choosing
It is important to note that the majority or pre-owned vehicles on the road will have an imperfection somewhere on the plaintAll automobile manufacturers are now required to follow federal guidelines to ensure the paint application process is environmentally friendlyThe end result is a paint surface that is more susceptible to imperfectionsAlthough we sincerely hope that our decision to repair the paint on the driver side of Mr***s' vehicle results in his complete satisfaction, we also understand that perfection is often impossible to achieve In these situations; and therefore we cannot guarantee it.
However, we can guarantee that moving forward every effort will be made to reach an outcome that exceeds Mr***s expectations, and results in his complete satisfactionWe believe that this decision is a positive step towards that outcomePlease feel free to contact me directly, or communicate with Mr*** that he is welcome to contact me to work out the logistics of this repair. Sincerely, *** *** General Manager Lia Hyundai of Enfield
Hello, VIN: ***
Hyundai SonataThe Pre-Paid Maintenance
has been cancelled as of 4/3/and the refunded amount will be applied to
the
outstanding loan amount owed to the lien holder of record, Hyundai Motor
Finance*** *** Manager Lia Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am pleased to know that the business would like to rectify this situation by fixing my brakes at no costMy conversation with Chris ended that he would have the service department reach out to me to schedule an appointment to start this processAs of today, I have not heard from the service department but am hoping to by next week if not I will be in contact.Thank you to all involved!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and the issue has been resolved.
Regards,
*** * *** ***
Fran, I just wanted to say thank you for attempting to make up for the horrible experience I had this morning If I appeared crass, please do not take it personally as this is the second time I have had a bad experience at Lia The first visit I came in for warranty work I dropped the car off, no one ever called me to tell me it was done I had to call and check Then, after I picked up the car, I read through my paperwork and I found out had to return to have the oil consumption checked No one told me that either Unfortunately, I went over the mileage slightly and when I called I was told to schedule to come back inToday, I arrived at 6:for a “scheduled” am appointment I was the first one in line When I asked the rep who filled out my paperwork if it was quick and he stated “I would be surprised if you were still here at 7:45” I smiled, he was friendly and politeI went and took a seat I sat next to a lovely woman who arrived right after me, she didn’t have an appointment Her car was done and she left at around 7: Finally around 8, I asked my service rep where my vehicle was? He said let me go see He returned and said probably another minutes or so they hadn’t looked at yet? What the heck? I asked him, I had an appointment at 7, he replied well not really The service appointments really start at 7: So why was I given an appointment at 7? I explained that when I made the appointment I had a busy schedule and was assured it wouldn’t take that longI did not write a review after my first experience as Tom was apologetic and assured me this type of thing doesn’t normally happen Everyone does have an off day Well it did happen to me, twice I did the review on ***, gave Lia Service a 1, I would have given a but there wasn’t an option for that I guess I just don’t understand it You take unscheduled appointments before scheduled, and you book appointments at that aren’t available until 7: Or should I say 8?
Overall in my opinion, something is broken in your service department I hope that this information/criticism is helpful Hopefully you can fix what is broken so this doesn’t happen to other customers Personal experiences are valuable Unfortunately, mine wasn’t a good one
After reviewing *** *** file I have determined we have all the proper paperwork signed by *** and or here Cosigner*** signed the purchase agreement prior to the lease turn in agreement and the purchase agreement clearly states that we are only paying for her payments totaling $
Our signed lease turn in sheet is self-explanatory along with all of the documents she has signedMike ***General Manager Lia Honda of Albany
I filed this compliant but forgot to do the enclosure for compliant number ***One thing I did fail to also mention was that I asked at the dealership if I could get the zero per cent financing and was told "it is not offered on the car", that was as you can see it advertised as eligible
for zero per centYou asked me what the resolution I would like isLia KIA to give me what THEY advertised to get me in the show roomI think that is fair! They said it was included, they should include it.That is the only fair thing for a business to do. Thank you for your assistance*** ***
With regards to a complaint filed by Ms*** *** and the *** *** *** to your office, Ms*** brought her vehicle in on March 30th with a complaint of hard to steer at slow speeds and leaking power steering fluidMs*** authorized Lia to diagnosis her concern and
it was determined that the power steering pump and reservoir needed to be replacedMy service consultant approached me requesting possible goodwill assistance with FCA warrantyUnfortunately the vehicle was beyond the parameters of goodwill assistanceMr***, my advisor, then asked Ms*** if she purchased an extended aftermarket warranty which she replied no, she did notMr*** presented the estimate for the repairs and Ms*** decided not to have the work performed at LiaOn or about April 6th 2017, Ms*** contacted me stated that she had the vehicle at our shop and in fact she did have an extended warranty with *** but had the vehicle diagnosed at *** Car Care Center on April 1st and it was determined that in fact the power steering pump and reservoir indeed had failed, Ms*** decided to have *** do the repairs which were completed on April 1st 2017.According to Ms***, she then experienced the same condition and had the vehicle brought to *** Garage where it was determined to have a faulty power steering pumpMs*** contacted me on April 6th and asked what could be done to remedy the situation and if she would be reimbursed for the repairs, Mr.*** contacted *** and found that because the vehicle was not repaired at an authorized *** repair facility, reimbursement would to be authorizedMr*** advised Ms***of *** decisionI then advised her to contact *** as I believed there would be a warranty on repairs with the *** organization and to inquire about alternate transportationMr***contacted *** and in fact the repair did come with a warranty for parts and labor but alternate transportation was not availableAs a goodwill gesture, Lia Chrysler provide Ms*** with a loaner vehicle at no charge from April 7th through April 13th during the time to have her vehicle repaired at***I feel Lia Chrysler provided the customer a positive solution to an unfortunate situation.Please feel free to contact me with any further question on this complaint James *** Service manager
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me Lia has been helpful in resolving the problem once they took the time to contact me. Regards, *** ***
Address of dealership:Lia Nissan of Enfield Polomba Dr Enfield, CT
We went to Lia Collision for body repair on our *** on June 20, They stated that we should have it back the th possibly Monday the latestWell Monday came and they said TuesdayWell let's fast forward to Thursday when they called with bad news their tow truck hit the ***A month and a half later August 1st we finally picked up the *** still not fixed correctlyWe will ver go backLies all aroundBy the way the *** got hit by them on that Tuesday
Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is what it is to me. There is not much choice....they did finally call me AFTER you contacted them, but I have been told that it can take up to two months to receive my refund Guess I will just have to wait...again.Thank you for your help.Regards, *** ***
***
*** came to us on 07/03/2014 and stated that she needed an oil change
and that her brakes were noisy when appliedAs stated on the repair order
we did a complete brake inspection and we found at that time that the outer
pads on both sides were stuck in the the caliper slidesThe pistons for the calipers
moved freely at that time so caliper replacement was not needed at
that time. We did however make a clear notation on the repair order
that "if abbrake wear is noticed in the future
then the calipers may need replacement". That
notation was reviewed with the customer and the customer signed
the RO # *** -Vin # ***. After
that first service visit , we have no record of the customer
contacting us with any concerns regarding any further brake issues, until
we received the Revdex.com complaintPlease
have Ms*** contact our service manager *** *** if we can be of any
further assistance
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lia Nissan did replace the Catalytic Converter and my car was returned on the date they indicatedOn 9/my battery light and brake light came on while I was drivingI contacted tom at Lia Nissan this morning and informed him I would bring my car in Saturday morningBy 10a my car cut off while I was driving and wouldn't startI contacted Lia Nissan and informed them that I would have to either bring my car or have it towedI ended up having my car towedI spent over three thousand dollars and not by choiceIn the beginning I was informed after I fixed (a list of things) my car would be good to goThen later on it was something differentI've been dealing with different issues each with with the same symptomsThe last time I brought my car to Lia Nissan I was informed my battery voltage was the reason for my car shutting off and that they charged it and my car was good to goThe Service Advisor Chad asked me if I left something on in my vehicle and I told him no my car had been sitting for almost right hours and if I would have left something on it wouldn't have startedToday I was informed that my alternator was the issue and Tom informed me that he seen it himself and last week they checked the alternator and it was at the appropriate voltageBecause I need my car I'm paying over five hundred dollars to get the alternator replacedI want to pursue further action whatever it isIdeally I want all of my money backI've filed a compliant with the DMV and I've also filed a small claims complaintI've also contacted an attorney, once again I was taken advantage of from the beginningThey have failed to give me documentation that I've asked for such as documentation on the rebuilt engine that was out in my car, where it came from, and the exact mileageI requested this documentation via email to the general manager and in person to Tom the service managerThey aren't losing anything because I've already paid over three thousand dollarsThis is costing me by all means, repairs, transportation, taking time off of work and etcThem giving me a loaner is an expense to me as well I have to pus gas in the loaner and gas in my vehicleThey drove my car miles and that puts more wear and year on my vehicle and costs me in gasI'm asking for my money back, and for my car to be checked by another dealership at Lia Nissans expense. Regards, *** ***
Mr*** called and stated he is rejecting the response because he attached the wrong ad, I would like the deal that was on page Eon Sunday June 21, I would also like to speak with Mr.Dominick Finochiaro
*** *** can contact the General Manager of Lia Hyundai directly via phone or email and we can explain and go over this information . Please contact Salvatore *** at *** *** *** or via email ***
the transaction was from earlier in the year and my Manager was unaware of this referral bonus not being handled We will be sending out $Lia Gift Card to both *** and his son Michael ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint with the business was not to have money thrown at meI do not care about the $I wanted a manager to call me since one was not willing to return my message when this incident occurredThe back handed response indicating that I assumed the business would help me out and their passing the blame on the extra hours it took Toyota financial services to approve me as if that was sole cause for the ordeal to take weeks to be resolved is laughable at best.
They certainly failed to address my complaint and issueRegards,*** ***
We cannot duplicate the customer's concern. We have pointed the customer to DMV and we
are awaiting their direction
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWithin hours of receiving notification that my claim was sent to the business the employee it involved came into my place of businessI avoided herThe next day around noon I received a call from *** saying he would be speaking with her the next day and when I informed him she had come in he said he had not told her but there were other people that had informed him and he would check with themI was never told who informed her firstSo this person was given hours of notice and time before speaking with him to make a lieWhen I spoke with their CEO after he spoke with her I was told that their employees have access to files and can go through personal information and unless they check within days they can not prove anythingHe told me my files were deleted and between the hours of 8-if she contacted me I should call him so he could deal with itThat same day at 5:the employee placed a customer service complaint against me at my place of businessWhen she spoke with my boss, who had been here in my store while she was here and knew she was lying about the complaint, she said she got me in trouble at work and I wanted to get her in troubleI don't feel that this was handled in a sensitive wayI feel that the employee was told in advance and given time to lie and try to retaliate against me for doing what was right and protecting my information. Regards, *** ***
After significant deliberation, The Lia Auto Group and Lia Hyundai of Enfield have reached a conclusion to repair the aesthetic flaw on the driver side paint referenced in Mr***s' complaintAlthough the decision has been made to proceed with the repair, the dealerships position remains unchanged regarding what was,:and was not explained to Mr*** in regards to our policy on aesthetic imperfections on pre-owned vehiclesHowever, the satisfaction of our customers is of paramount importance to usIn this situation the organizations desire to reach an outcome that satisfies the customer takes precedence over what we believe we are legally and ethically required to doLia Hyundai of Enfield: will either: (a.) Proceed with the repair of the paint imperfection on the driver side paint through a licensed auto body repair facility and handle the expenses directly. OR (b.) Reimburse Mr*** up to $after reviewing the estimate and/or repair order from the repair facility of Mr***s' choosing
It is important to note that the majority or pre-owned vehicles on the road will have an imperfection somewhere on the plaintAll automobile manufacturers are now required to follow federal guidelines to ensure the paint application process is environmentally friendlyThe end result is a paint surface that is more susceptible to imperfectionsAlthough we sincerely hope that our decision to repair the paint on the driver side of Mr***s' vehicle results in his complete satisfaction, we also understand that perfection is often impossible to achieve In these situations; and therefore we cannot guarantee it.
However, we can guarantee that moving forward every effort will be made to reach an outcome that exceeds Mr***s expectations, and results in his complete satisfactionWe believe that this decision is a positive step towards that outcomePlease feel free to contact me directly, or communicate with Mr*** that he is welcome to contact me to work out the logistics of this repair. Sincerely, *** *** General Manager Lia Hyundai of Enfield
Hello, VIN: ***
Hyundai SonataThe Pre-Paid Maintenance
has been cancelled as of 4/3/and the refunded amount will be applied to
the
outstanding loan amount owed to the lien holder of record, Hyundai Motor
Finance*** *** Manager Lia Hyundai