Dear Ms***, I have received and reviewed your letter of dissatisfaction regarding your recent transaction at LiaApparently you came to Lia Honda on Saturday, 3/11/17 and negotiated a lease deal with your previous salesperson, Marcel ***. My
sales manager stated you worked with Marcel for about two hours and agreed to the terms of the lease, left a $down payment and signed both a lease application and a purchase order( Signed copies enclosed in the attachment) I assure you that no one at Lia Honda "took advantage of your situation" as you tried to infer in your letter, and all "available manufacturer's incentives" were definitely applied to put your deal together, regardless of your claim that they were not utilized. My sales manager also said that you delayed taking the vehicle because you stated you had to wait a few days to take delivery because the balance of your $down payment would not be available until after you received a bonus check that you said was coming sometime the following week. Your letter also clearly states that a few days after making your deal with Lia you decided to stop at *** ***. Your letter states that you told them the terms of your lease agreement with Lia Honda, and they then made you a "better offer" which you decided to go ahead with When you spoke with Aaron and told him this, he went ahead and agreed to beat the "better offer" from ***, but apparently you were set on not taking deliver from Lia Your $down payment will be refunded to youYou can contact me at *** and I will process your credit card refund Geoff *** General Manager Lia Honda of Enfield ** *** *** *** ** *** ***
As the Service Manager of Lia Hyundai it is my professional opinion that this repair facility is not responsible for the condition of Mr** ***'s vehicle.The sequence of events, the statements made by Mr** ***, and the inspection report of the *** location lead me to this belief.This
location performed service on Mr** ***'s vehicle on 12/28/at 108,miles.According to Mr** *** and the inspection paperwork he presented to me, the vehicle was serviced by a *** facility on 3/18/at 113,milesThis is approximately three months and 4,miles after the service work was completed at Lia HyundaiDuring this visit to***, they performed a "courtesy inspection" of the vehicle and changed the engine oilThe transmission drain plug is less than 8" away from the engine oil drain plug and is clearly visible from any location under the vehicle while performing an oil changeThe mechanic who completed the oil change and the "courtesy inspection" did not report any signs of a transmission leak.The vehicle came to Lia Hyundai on 4/10/at 113,miles which was less than one month and 1,miles after the *** visit.When it arrived at this location, the transmission fluid drain plug was missing and there was transmission fluid coating the underside of the vehicleThe transmission fluid was in good condition and no dirt and debris were caked on any of the undercarriageIf the drain plug was not properly secured by Lia Hyundai, there would have been clear evidence of a leak during the*** inspection and clear evidence on the vehicle in the form of dirt and road debris mixed with the fluidThe absence of any indication or a leak during the subsequent *** inspection and no physical evidence on the vehicle lead me to my conclusion that the drain plug was secure after it left this facility on 12/28/and that Lia Hyundai is not responsible to reimburse Mr*** in any way.Respectfully yours ,Adam *** Lia Hyundai Service Department Manager ** *** *** ** *** ***
We have finalized the transaction by transferring registration over to the purchased vehicle and attached new plates We apologize for the delay and thank you for the business
We
believe we gave Ms*** a copy on delivery and another was mailed. We
will secure another copy and email to her promptly. *** ** *** Controller Lia Group, Inc. P
***
Hello, I'm writing
this letter in response to a complaint filed by Mr***
***As
an A rated RevDex.com member, we strive to adhere to
our mission statement, to
exceed every customers
expectations, unfortunately in rare cases, some things are beyond our
control, this situation being one of themMr
*** did come in and purchase a bottle of touch up paint on October 10th
for $What he neglected to state in his complaint, is that when he
requested the paint from Mr.***, he told him that he had needed the
paint to touch up a rental vehicle he was in possession ofAt that time Mr
*** walked out to the rental vehicle and observed a
large gouge on the rear bumper, he also read the exact
factory paint code from the VIN plate off the door of the vehicleThe color
was a very specific Nissan color Metallic Peacock, code FAKA
couple of days later Mr*** did return to the Dealership for a refund for
the paint. Unfortunately, due to the fact that the paint
was visibly used, please keep in mind a bottle of touch up paint is
very small, 1/fluid ounce, it was no was no longer resalable and based
on that information and the use of the paint, we did not grant Mr*** a
refundIf
hope you will agree that the circumstances warranted
the decision that we madeIf you have any other questions,
please don't hesitate to let us know. Sincerely, *** *** General Manager Lia Nissan of Colonie *** ***
I wouldn't recommend this company to my worst enemy! It has been hell since the day I purchased my vehiclethey promised me my car's navigation would work within 7days and after having the car months I'm yet to have a working navigation systemI have nothing but empty promises and a lack of communication on their partMy engine leak was found within the first week of having my vehicle and they patched it up and my engine was leaking and had the same issues that they claimed to have fixedI had to bring my car to another dealership in order for it to get fixed properly
Revdex.com:I have not received the wheel and furthermore two brand new wheels was supposed to have been ordered and the dealership called me stating that they only ordered one due to the pricing of the wheelsSo I am still not
satisfied because that was not the orignal agreement
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ms*** came in on 7-2-from a direct mailer which we did in July to replace and upgrade her vehicleSteve *** was the salesman and showed her a couple of vehicles she was interested in She negotiated a deal on a new Jeep Patriot and purchased itAmber *** was the business
manager and reviewed credit and advised Ms*** of her credit tier We tried to get an approval from various banks but we were unsuccessfulWe have a filled out credit app and buyer order signed by Ms*** to obtain banking and to purchase vehicle Chris ***Lia Chrysler Jeep Dodge and Ram General Manager
Credit application was filled out and signed by the customer allowing us to submit her information to several lenders in order to obtain the lowest interest rate available at the time Please have Ms*** forward me her report so I can review. Salvatore *** General Manager Lia
Hyundai of Hartford Tell us why here
I am writing in response to Miss *** complaint (ID ***)In response to the noise from rear continuing to be there we are more then willing to have the vehicle brought in and diagnosed and if a problem does exist to fix itIn regards to Miss *** second concern with the paint chips on the hood we are not covering thisThe chip on the hood are stone chips which are caused by stones being sprayed up from the roadThe stone chips in question were not fresh and have been there for some timeIf we felt that the clips occurred on the lot we would have had them fixed as we did with Miss *** doors. Regards *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I accept the business' response pending the completion of the repairs outlined in my complaint and the business' response
Regards,
*** ***
The customer complaint refers to the attached ads from
the Springfield RepublicanOne includes a banner guaranteeing the customer
$towards their trade, the other is simply a bonus ad that includes a price
point for the Sonata SEI believe that in his complaint
Mark is referring
to is the wording about the trade in on the full page adThe disclaimer
beneath the $4k for your trade banner says "includes all rebates to
dealer"The customer was under the assumption that he would receive both
the $for his trade and all of the incentivesWe did not try to mislead or
deceive the customer, we simply were trying to explain what the Ads were
stating and the intentWe would be happy to honor the Ad and give the customer
the very best deal possible. Thank you Dominick F* General Manager Lia Hyundai Enfield ***
Yes I would like an apology and a promise to never treat a future customer in the same manner that I was treated and also not to lie to potential customers about what items they have in stock
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and am waiting for resolution from Nissan on refundPaperwork completed but process not finishedSame place as of right now I was in months agoWill wait and see if all completes
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. -*** *** resolution: this would have required that the entire Honda dock be taken out of my car, a smaller- aftermarket *** system would be installed but NONE of my steerling wheel controls (channel, volume, etc) would then workThis devalues the function of the car and I spent the money on this car for the dock Honda has provided in the EX and EXL modelsI do not want the dock removed and my controls to not work properly-I was offered to move up to the next model of car: EXL with navigation but at my own expenseThe company did not offer to do this on their own dime*** told me it would cost me an additional $a month on my payment. I told him I was at my ceiling on the payment and did not feel I should pay for the difference considering this was the companies mistake.Also, when I returned the car asking for my car back within the NYS day window grace period, I was told that they could NOT 'undo the deal'The fact that he said the first two options were offered before the car was registered with DMV is a lieHe told me on the spot, in the dealership, that undoing the deal was not an option so they would get me the next model upHe told me he would do a search to find one bit it would cost me more moneyI said forget it, Ill take my car back*** told me he would 'see what he could do' and call meThen I get a text message from someone in the service department saying they wont do anything because they already registered with DMV but they would give me $600. He clearly lied to me about the deal being able to be 'undone' as NYS says days! I returned the car within days and asked for my car back*** told me that they are "sometimes too quick for their own good" in regards to registering cars to DMVIt is not my fault that they registered my car too soonI should not be refused my car back when I am within the grace periodThis is unacceptable -I was offered $from Lia but this does not solve the issue that my car does not have XMIt would cost $2,to have my car upgraded with navigation so an antenna would be installed, giving me access to XMIt would require out of pocket expense of over $1400+labor in order to have this completedConsidering Lia told me this car would have XM, I do not feel comfortable accepting $and still no resolution to the statements I was givenThey clearly are not willing to stand by their statements they have made and have continuously given me misleading information and solutionsIn the end, they are not willing to do anything to actually fix the issueall solutions require me to be responsible for the error instead of themI am tied of the run around and the constant changing of storiesThey violated my rights as a consumer to return the car within daysDue to this, I should be entitled to my car back and the deal dismissed. Regards, *** ***
In response to the complainants dissatisfaction with our
explanation as to what occurred on
9/18/I would like to reiterate that it was never our intention to
upset or mislead the complainantAt this time we would like to offer an
apology if the complainant feels otherwiseAfter being in business for
years and dealing with thousands of customers it is always our goal to go out
of our way to assist everyone with their automotive needsPlease accept this
apology for your experience*** ***Sales Manager Lia Hyundai
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see attachment This is documentation that Salvatore sent us, that proves his email to you is inaccurate This is just more spreading of misinformation by a GM who is trying to protect his back and cover up a major mistake on his part The attachment proves that the vehicle was turned in to Lia Hyundai on 10/28/ The attachment also proves that the payoff was not made until 12/3/ This was only after many hours and many phone calls from myself and my wife He states in his response that there is a day payoff period days would have been fine with us, however, they made the payment after days That caused us to be delinquentPlease help me resolve this issue, what Lia Hyundai does is just plain wrongRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am pleased to know that the business would like to rectify this situation by fixing my brakes at no costMy conversation with Chris ended that he would have the service department reach out to me to schedule an appointment to start this processAs of today, I have not heard from the service department but am hoping to by next week if not I will be in contact.Thank you to all involved!
Regards,
*** ***
Dear Ms***, I have received and reviewed your letter of dissatisfaction regarding your recent transaction at LiaApparently you came to Lia Honda on Saturday, 3/11/17 and negotiated a lease deal with your previous salesperson, Marcel ***. My
sales manager stated you worked with Marcel for about two hours and agreed to the terms of the lease, left a $down payment and signed both a lease application and a purchase order( Signed copies enclosed in the attachment) I assure you that no one at Lia Honda "took advantage of your situation" as you tried to infer in your letter, and all "available manufacturer's incentives" were definitely applied to put your deal together, regardless of your claim that they were not utilized. My sales manager also said that you delayed taking the vehicle because you stated you had to wait a few days to take delivery because the balance of your $down payment would not be available until after you received a bonus check that you said was coming sometime the following week. Your letter also clearly states that a few days after making your deal with Lia you decided to stop at *** ***. Your letter states that you told them the terms of your lease agreement with Lia Honda, and they then made you a "better offer" which you decided to go ahead with When you spoke with Aaron and told him this, he went ahead and agreed to beat the "better offer" from ***, but apparently you were set on not taking deliver from Lia Your $down payment will be refunded to youYou can contact me at *** and I will process your credit card refund Geoff *** General Manager Lia Honda of Enfield ** *** *** *** ** *** ***
As the Service Manager of Lia Hyundai it is my professional opinion that this repair facility is not responsible for the condition of Mr** ***'s vehicle.The sequence of events, the statements made by Mr** ***, and the inspection report of the *** location lead me to this belief.This
location performed service on Mr** ***'s vehicle on 12/28/at 108,miles.According to Mr** *** and the inspection paperwork he presented to me, the vehicle was serviced by a *** facility on 3/18/at 113,milesThis is approximately three months and 4,miles after the service work was completed at Lia HyundaiDuring this visit to***, they performed a "courtesy inspection" of the vehicle and changed the engine oilThe transmission drain plug is less than 8" away from the engine oil drain plug and is clearly visible from any location under the vehicle while performing an oil changeThe mechanic who completed the oil change and the "courtesy inspection" did not report any signs of a transmission leak.The vehicle came to Lia Hyundai on 4/10/at 113,miles which was less than one month and 1,miles after the *** visit.When it arrived at this location, the transmission fluid drain plug was missing and there was transmission fluid coating the underside of the vehicleThe transmission fluid was in good condition and no dirt and debris were caked on any of the undercarriageIf the drain plug was not properly secured by Lia Hyundai, there would have been clear evidence of a leak during the*** inspection and clear evidence on the vehicle in the form of dirt and road debris mixed with the fluidThe absence of any indication or a leak during the subsequent *** inspection and no physical evidence on the vehicle lead me to my conclusion that the drain plug was secure after it left this facility on 12/28/and that Lia Hyundai is not responsible to reimburse Mr*** in any way.Respectfully yours ,Adam *** Lia Hyundai Service Department Manager ** *** *** ** *** ***
We have finalized the transaction by transferring registration over to the purchased vehicle and attached new plates We apologize for the delay and thank you for the business
All concerns were addressed and all repairs made If there are any other concerns please reach out to Glenn *** at the Hyundai store
We
believe we gave Ms*** a copy on delivery and another was mailed. We
will secure another copy and email to her promptly. *** ** *** Controller Lia Group, Inc. P
***
Hello, I'm writing
this letter in response to a complaint filed by Mr***
***As
an A rated RevDex.com member, we strive to adhere to
our mission statement, to
exceed every customers
expectations, unfortunately in rare cases, some things are beyond our
control, this situation being one of themMr
*** did come in and purchase a bottle of touch up paint on October 10th
for $What he neglected to state in his complaint, is that when he
requested the paint from Mr.***, he told him that he had needed the
paint to touch up a rental vehicle he was in possession ofAt that time Mr
*** walked out to the rental vehicle and observed a
large gouge on the rear bumper, he also read the exact
factory paint code from the VIN plate off the door of the vehicleThe color
was a very specific Nissan color Metallic Peacock, code FAKA
couple of days later Mr*** did return to the Dealership for a refund for
the paint. Unfortunately, due to the fact that the paint
was visibly used, please keep in mind a bottle of touch up paint is
very small, 1/fluid ounce, it was no was no longer resalable and based
on that information and the use of the paint, we did not grant Mr*** a
refundIf
hope you will agree that the circumstances warranted
the decision that we madeIf you have any other questions,
please don't hesitate to let us know. Sincerely, *** *** General Manager Lia Nissan of Colonie *** ***
I called the customer as requested
Donato ** ***
General Manager
I wouldn't recommend this company to my worst enemy! It has been hell since the day I purchased my vehiclethey promised me my car's navigation would work within 7days and after having the car months I'm yet to have a working navigation systemI have nothing but empty promises and a lack of communication on their partMy engine leak was found within the first week of having my vehicle and they patched it up and my engine was leaking and had the same issues that they claimed to have fixedI had to bring my car to another dealership in order for it to get fixed properly
Revdex.com:I have not received the wheel and furthermore two brand new wheels was supposed to have been ordered and the dealership called me stating that they only ordered one due to the pricing of the wheelsSo I am still not
satisfied because that was not the orignal agreement
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ms*** came in on 7-2-from a direct mailer which we did in July to replace and upgrade her vehicleSteve *** was the salesman and showed her a couple of vehicles she was interested in She negotiated a deal on a new Jeep Patriot and purchased itAmber *** was the business
manager and reviewed credit and advised Ms*** of her credit tier We tried to get an approval from various banks but we were unsuccessfulWe have a filled out credit app and buyer order signed by Ms*** to obtain banking and to purchase vehicle Chris ***Lia Chrysler Jeep Dodge and Ram General Manager
Credit application was filled out and signed by the customer allowing us to submit her information to several lenders in order to obtain the lowest interest rate available at the time Please have Ms*** forward me her report so I can review. Salvatore *** General Manager Lia
Hyundai of Hartford Tell us why here
I am writing in response to Miss *** complaint (ID ***)In response to the noise from rear continuing to be there we are more then willing to have the vehicle brought in and diagnosed and if a problem does exist to fix itIn regards to Miss *** second concern with the paint chips on the hood we are not covering thisThe chip on the hood are stone chips which are caused by stones being sprayed up from the roadThe stone chips in question were not fresh and have been there for some timeIf we felt that the clips occurred on the lot we would have had them fixed as we did with Miss *** doors. Regards *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I accept the business' response pending the completion of the repairs outlined in my complaint and the business' response
Regards,
*** ***
The customer complaint refers to the attached ads from
* General Manager Lia Hyundai Enfield ***
the Springfield RepublicanOne includes a banner guaranteeing the customer
$towards their trade, the other is simply a bonus ad that includes a price
point for the Sonata SEI believe that in his complaint
Mark is referring
to is the wording about the trade in on the full page adThe disclaimer
beneath the $4k for your trade banner says "includes all rebates to
dealer"The customer was under the assumption that he would receive both
the $for his trade and all of the incentivesWe did not try to mislead or
deceive the customer, we simply were trying to explain what the Ads were
stating and the intentWe would be happy to honor the Ad and give the customer
the very best deal possible. Thank you Dominick F
Yes I would like an apology and a promise to never treat a future customer in the same manner that I was treated and also not to lie to potential customers about what items they have in stock
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and am waiting for resolution from Nissan on refundPaperwork completed but process not finishedSame place as of right now I was in months agoWill wait and see if all completes
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. -*** *** resolution: this would have required that the entire Honda dock be taken out of my car, a smaller- aftermarket *** system would be installed but NONE of my steerling wheel controls (channel, volume, etc) would then workThis devalues the function of the car and I spent the money on this car for the dock Honda has provided in the EX and EXL modelsI do not want the dock removed and my controls to not work properly-I was offered to move up to the next model of car: EXL with navigation but at my own expenseThe company did not offer to do this on their own dime*** told me it would cost me an additional $a month on my payment. I told him I was at my ceiling on the payment and did not feel I should pay for the difference considering this was the companies mistake.Also, when I returned the car asking for my car back within the NYS day window grace period, I was told that they could NOT 'undo the deal'The fact that he said the first two options were offered before the car was registered with DMV is a lieHe told me on the spot, in the dealership, that undoing the deal was not an option so they would get me the next model upHe told me he would do a search to find one bit it would cost me more moneyI said forget it, Ill take my car back*** told me he would 'see what he could do' and call meThen I get a text message from someone in the service department saying they wont do anything because they already registered with DMV but they would give me $600. He clearly lied to me about the deal being able to be 'undone' as NYS says days! I returned the car within days and asked for my car back*** told me that they are "sometimes too quick for their own good" in regards to registering cars to DMVIt is not my fault that they registered my car too soonI should not be refused my car back when I am within the grace periodThis is unacceptable -I was offered $from Lia but this does not solve the issue that my car does not have XMIt would cost $2,to have my car upgraded with navigation so an antenna would be installed, giving me access to XMIt would require out of pocket expense of over $1400+labor in order to have this completedConsidering Lia told me this car would have XM, I do not feel comfortable accepting $and still no resolution to the statements I was givenThey clearly are not willing to stand by their statements they have made and have continuously given me misleading information and solutionsIn the end, they are not willing to do anything to actually fix the issueall solutions require me to be responsible for the error instead of themI am tied of the run around and the constant changing of storiesThey violated my rights as a consumer to return the car within daysDue to this, I should be entitled to my car back and the deal dismissed. Regards, *** ***
In response to the complainants dissatisfaction with our
explanation as to what occurred on
9/18/I would like to reiterate that it was never our intention to
upset or mislead the complainantAt this time we would like to offer an
apology if the complainant feels otherwiseAfter being in business for
years and dealing with thousands of customers it is always our goal to go out
of our way to assist everyone with their automotive needsPlease accept this
apology for your experience*** ***Sales Manager Lia Hyundai
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see attachment This is documentation that Salvatore sent us, that proves his email to you is inaccurate This is just more spreading of misinformation by a GM who is trying to protect his back and cover up a major mistake on his part The attachment proves that the vehicle was turned in to Lia Hyundai on 10/28/ The attachment also proves that the payoff was not made until 12/3/ This was only after many hours and many phone calls from myself and my wife He states in his response that there is a day payoff period days would have been fine with us, however, they made the payment after days That caused us to be delinquentPlease help me resolve this issue, what Lia Hyundai does is just plain wrongRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am pleased to know that the business would like to rectify this situation by fixing my brakes at no costMy conversation with Chris ended that he would have the service department reach out to me to schedule an appointment to start this processAs of today, I have not heard from the service department but am hoping to by next week if not I will be in contact.Thank you to all involved!
Regards,
*** ***