Customer: *** ***
Vehicle: Jetta
Vin: ***
5/22/*** *** brought her Jetta, vin: ***, to Lia Volkswagen on
04/06/ At that time the vehicle had 74,miles She had two concerns to be diagnosed One, customer states: the malfunction indicator light is on Two, customer states: the trunk randomly opens.For the first concern the technician, *** ***, found the secondary air change over valve was faulty due to an internal failure The repairs were covered under partial zero emissions vehicle, pzev, emissions warranty and were performed under warranty at no cost to the customer
The technician started diagnosis for the second concern and within minutes of doing so brought to the service manager’s attention that not only was the interior trunk switch not working but the front windows, door lock switch and fuel door switch are all not functioning The technician continued on with diagnosis to find the driver side door harness has several broken wires within the section between the driver side front door and body of the vehicle
The customer was then contacted by the service manager and was informed her first concern, malfunction indicator light, was on due to an emissions valve failure and that repairs will be covered under an emission warranty She was then informed that her second concern, trunk randomly opening, was due to a failure of the driver side door harness and that repairs will be covered under a warranty extension, specifically for the door harness, that Volkswagen of America has put in place She was also informed at that time that not only was her trunk switch not working but her fuel door switch, door lock switch and front windows are not working, but that the technician feels the replacement of the driver side door harness should correct these problems due to the amount of wires he found broken within the door harnessThe technician removed and replaced the driver side front door harness Rechecked all switch operations after harness replacement and found the trunk switch, door lock switch and fuel door switch are all now operating as designed He found the front windows are still not operating when using the driver side master window switch The technician continued diagnosis of the front window operation at no cost to the customer He tested the passenger side front window switch and found that was not operating the front passenger side window either He then scanned the vehicle with Volkswagen software and found faults for both front electric window motors The technician concluded that both front windows are not working due to electrical failures of both front window motors potentially caused by the electrical short of the broken wires within the faulty driver side door harnessThe customer was contacted and informed the harness replacement fixed all switches but not the front window function She was quoted $with tax to replace both front window motors She was also notified that neither window motor was in stock and that the parts needed to be prepaid and ordered for her before repairs could be performed She declined ordering the window motors at that timeAt the conclusion of the customer’s door harness repairs the service manager found that he was mistaken in telling the customer the repairs were under Volkswagen warranty and found that the door harness warranty extension from Volkswagen of America had expired on 11/10/ For customer satisfaction, because of said error, the repairs were charged internally to the service department and were no cost to the customerThe customer came in to pick her vehicle up on 04/08/and informed the service manager that she wanted to order and prepay for both front window motors Paperwork was generated, parts were ordered, and the customer paid for both front window motors and scheduled an appointment for them to be replaced on 04/10/ On 04/10/both front window motors were replaced and found to be operating as designed after repairs were completeSincerely,
*** ***
***@liacars.com
Ms*** brought her vehicle back in for us to diagnose her concern, we did
verify the cat convertor in fact needed to be replaced and was completed at no
charge to her, we also provided a rental vehicle for her convenience. Two
members of our Service Department test drove the
vehicle to verify repairs for
a distance of milesThe vehicle was returned to the customer on August 26,
Please
feel free to contact me should you have any questions. Thank
you, Tom
M*** Service
Manager
Lia
Nissan Schenectady NY
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhen I came to pick up my car after the SECOND repair, the radio replacement I ALSO paid a 100$ deductible, it was NOT ABSORBED by Lia HyundaiI'm not sure why this is being saidI paid both deductibles out of my own pocket ! Regards, *** ***
Revdex.com:
I was never contacted once, but cosigner *** was and reviewed the response made by the business in reference to complaint ID *** and we discussed to accept their offer to repaint hood and remove scratchesHood was repainted however they were extremely unprofessionalPicked up the car a week ago and still waiting on paperwork detailing work that was completed.
***
*** *** leased a new *** *** *** from our dealershipAbout a week later she had issues with it this is nothing that we at the dealership did or our Auto GroupShe advise us about a wk later the Jeep had to be towed into the closest Jeep dealership by her to get repaired which
they did and sent her on her way for a check engine light and a sensor being replacedThe issue here was just the inconvenience of the check engine coming on and getting towed to a store for repairsI offered her an option to trade *** in and get into another one because she thought the Jeep was a lemon because of the check engine light coming on right after she leased it and thought its unsafe to drive I advised her that the Jeep is safe to drive or the repairing dealership wouldn’t have had her pick it upShe was wanting to know what her options were about getting into another Jeep I give her options to trade in Jeep and get into another one which to break the lease early and trade it in the payment would have gone up which she didn’t want to do that so I offer her some assistance to try to make things right even know this not completely our issue more than a FCA issue but I offer her some money towards accessories ie Gift card she was going get back to me she saidIf the check engine light didn’t come on a week later we wouldn’t be addressing thisSince then, the registration has been fixed and Ms*** has been notified of that Chris S*** Lia Chrysler Jeep Dodge Ram General Manager
We
have recently changed our policy on credit card refunds to reduce the
possibility of fraud to both our company and the consumer.
sans-serif;">For
this instance we will refund Mr*** card via a phone approval as long
as he can fax a copy of the card he initially used to our Office Manager
*** ***. She can be reached through our main number to
facilitate
*** ** ***ControllerLia Group, Inc.* ***
***
***,
I am sorry to hear
that your vehicle delivery was not a smooth experience. For that we apologize and we will work
diligently toward satisfying your concernsYou mentioned three specific concerns that you
have with your CRV We would
be happy to
get you an additional remote (smart) key to accompany the two keys you have
already received. As for the dimness of
the headlights and the stereo aux port, we would be happy to address those two
items at the same time we make the extra remote key.The work would have to be performed in our shop as stated in
the vehicle warranty section of your paperwork, which states: “all labor (warranty
service work) must be performed in our shop and no outside repairs can be
honored by us.” You can deal directly
with my service manager, ***, who will take good care of you.Please contact my
service manager, *** *** (###-###-####
ext.4340), for a convenient appointment to address these
itemsHe would be happy to review the point safety inspection process that
has already been performed on your CRV and answer any additional questions you
may have
Please be sure to bring both keys with you on your service
visit as all three keys will need to be programmed together
You purchased a great vehicle ( I own a CRV also), and we
appreciate your business
Sincerely,
*** ***
General Manager
Lia Honda of Enfield
###-###-####
Good Afternoon, This customer never inquired or was quoted for a vehicle with Navigationthe specific request was for an Altima SV with SunroofThe customer (***) spoke to the Sales Manager prior to visiting the
dealership, and the BDC provided the customer with an exact quote per their request(see below) Upon arriving at the dealership Brenda & *** were introduced to *** *** who demonstrated and presented the exact vehicle they inquired aboutAt no time during this process was the Tech pkg (which includes navigation & blind spot warning) asked aboutThe customer was quoted, shown and drove the exact vehicle they leasedAt no time did the dealer switch vehicles or equipmentThe customer requested several accessories to be added to the vehiclePer customer request, rear spoiler, body side moldings, and a sunroof wind deflector were ordered for the vehicle, and incorporated into the lease pmtThe customer then requested that $of excess mileage from previous lease be taken care of from the proceeds of the new car dealThe dealer and customer agreed to a lease of Altima SV VIN#: ***including above accessories and excess mileage at a monthly payment of $Customer then requested that dealer "swap out" the customers snow tires from their return vehicle with the original tires (customer provided) this was done at no additional chargeAll deal paperwork and contracts were completed (including itemized due bill with all requested accessories) salesperson and customer reviewed the vehicle equipment, reviewed and signed the New Vehicle Delivery Checklist, and customer took delivery of vehicleDealer ordered accessories to be installed at later date per due bill
After delivery, customer called in to the dealership inquiring about the availability of Navigation and was explained by Sales Manager that it was only available as a package from the factory and was not an accessory that could be addedCustomer attempted to manipulate Sales Manager to swap the vehicle for one with the Technology package and return the vehicle customer leased at no additional charge to customerSales Manager advised that this was not possible and would call when ordered accessories arrived, call endedWhen ordered accessories arrived, customer was scheduled to drop off their vehicle for installation and provided a loaner vehicle free of chargeCustomer met with Sales Manager when dropping off vehicle and began for the first time making complaints about the entire process, the salesperson etcand that if we would give her navigation it would go awayThe Sales Manager followed up with customer later that day and again explained that Navigation was part of a factory installed package and could not be added. Upon completion of installation of all included accessories, the dealer re-cleaned the vehicle and salesperson delivered to the customer and picked up the loaner vehicleSalesperson also drove out to customer again the next day to drop off the customers snow tires that were removed from their previous vehicle as they were not put in the new vehicle after car was re-cleanedEach time the customer contacted dealer after delivery, they acknowledged that vehicle purchased was never represented by dealer to have the Navigation systemRather that they had wished that one with Navigation could have been done for the same payment.Original Appt confirmation with Quote from BDC:
***,
Thank you again for setting an appointment to stop in and see the Altima at 6:00PM Today 3/31/14. Here is your quote on our Nissan Altima SV w/moonroofFor 15k miles per year, MA, months, no money down your payments would be $per monthWe appreciate the opportunity to earn your business, I am looking forward to meeting youWhen you arrive, go right inside the showroom and be sure to ask for *** ***I will have an informed consultant ready to assist you. If you could do me a favor and give me a courtesy call or email if you are running late and I will do the same on our endClick here for directions.Thanks again, see you later! Sincerely,*** ***
***,
Thank you again for setting an appointment to stop in and see the Altima at 6:00PM Today 3/31/14. Here is your quote on our Nissan Altima SV w/moonroofFor 15k miles per year, MA, months, no money down your payments would be $per monthWe appreciate the opportunity to earn your business, I am looking forward to meeting youWhen you arrive, go right inside the showroom and be sure to ask for *** ***I will have an informed consultant ready to assist you. If you could do me a favor and give me a courtesy call or email if you are running late and I will do the same on our endClick here for directions.Thanks again, see you later! Sincerely, *** ***
Sincerely, *** *** General Manager
Tell us why here..*** *** came into our dealership in May with a preapproval from *** *** ***. She then picked out a car and we sent all the required documents to the bank. After their review they then declined the deal asking for more documents to prove her
income because she was self employed. This left the customer upset as she was told by the bank she would be all set to pick out a car and drive off. We sent the application to the bank asking for 2,for optional warranty coverage so the customer would have the option to choose coverage if she wanted too. This was a longer process then usual from *** *** *** because they were asking for so many stipulations before the approval. We also had a Wells Fargo approval on the deal with no stipulations and many points lower on the interest rate that was offered and the customer declined. We are sorry this process wasn’t without stipulations but that is not up to us as we rely on the finance sources to make those decisions. We constantly try to improve the quality and efficiency of our customer process and appreciate the comments provided
We had spoken to MsNettles on Monday the 23rd to get more information on her complaint against our Albany Chrysler store. She informed me that the issue had already been resolved and there was no further action to be taken on this matter. If any other response is required please
contact Dana *** ***Thank You
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Though the email response was filled with lies and inaccuracies, I finally was able to get my check but it took a few calls and yelling at them.You can close this matter.Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** was contacted on 5/10/when his vehicle was dropped off as a night drop to go over services requested and fees, at that time Mr*** informed his service advisor that he had a coupon for for said service, the service adviser informed customer that the coupon would have
to be brought in at the time of pickup and If valid the coupon would be applied The customer was advised the cost of his service would be $Customer agreed to bring couponWhen coupon was presented customer was advised that the coupon he presented not validThe coupon he presented was for a conventional oil change, Mr***’s vehicle requires full synthetic oilThe coupon states that it is not applicable for synthetic oil changes. Mr*** picked up vehicle after service business hours, Lia VW’s service manager attempted to follow up with customer the next day with no responseCustomer also states he was owed a complimentary car wash, customer did not mention car wash during initial service callLia Volkswagen would like to offer the customer a refund for the difference in price he paid for the synthetic oil change as well as a complimentary car washWe would also like to offer Mr*** a $gift card to be used towards future service at Lia Volkswagen, for any inconvenience he has had. Marcus ***General ManagerLia VW
Lia Toyota of Northampton was contacted by Mr*** on or about February 6th2017. He requested a pro-rated cancellation refund on a *** aftermarket warranty that was purchased at the time of sale with their vehicle on 3/28/15. The Lia employee who Mr*** spoke to in February
parted ways with the company shortly thereafter and the warranty cancelation process was never initiated. When Mr*** called in to the dealership looking for a status of his refund on 5/2/he spoke with our Business Manager Robert ***. Robert confirmed with *** that the warranty was still active and cancellation paperwork had never been submitted. He apologized and explained to Mr*** that there had been some staff changes but he would personally take care of it from here. Robert emailed the authorization to the customer to sign and return along with proof that the vehicle was traded in and it’s mileage. We have received that information this afternoon 5/3/and will be mailing a check to the customer tomorrowBen MuenzbergGeneral ManagerLia Toyota of Northampton
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe damage to my car was cause on their propertyI feel as the business that has nothing to lose from fixing my car should that responsibility for the damage they didRegards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have paid my account in fullI have the bank statements and dates payments were applied to my lease accountThe dealership has refused to further help with this matterThe dealership sent me an email stating they have nothing to do with this issue, and will not give me the name of the person they spoke with at the finance company so I can resolve this once and for all. Regards,*** ***
We did invite *** to come into the dealership to sit down and talk about how we can resolve this issueEven though we have all the paperwork documenting that we fulfilled the commitment we are responsible for, we are willing to come to some sort of agreement and help the customer resolve this issue amicablyI am waiting for her to tell me when she is available to come inDominick F*
General Manager
Lia Hyundai Enfield
*** ***
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is unconscionable that Mr*** would send you that response.
When *** called me, he apologized, and admitted to the mis-quote by
his sales staffHe questioned me to make sure we were talking about the
right vehicle, and he admitted we were(It was the only blue one on
the lot)In fact, he stated that he had a morning meeting regarding the
issue, and that the salesman was reprimanded(Which I later found was
probably not true, as the salesman called me a few days later still
trying to sell me the vehicle in question)When I confronted the
salesman on the phone about the discrepancy, he also admitted to it, but
claimed that the sales manager told him to give me the higher than
advertised price At this point, I would like Lia
Toyota to have to make a public apology regarding deceptive sales
practicesI would also like them to be investigated as to wether people
were sold cars at a higher than advertised price. *** ***
Regards,
*** ***
I
spoke with this customer and the warranty was cancelled three weeks agoShe
had a hard time getting through to our one finance managerMs*** is
satisfied with our effortsMike
L***General ManagerLia Honda of Northampton***
*** asked me to follow up with this complaintI was unable to submit anything further on the site and so I thought it best to follow up with you. We submitted the cancellation as noted in prior response. We followed up and learned that *** had held it up. We have contacted our field rep and he is pushing it through. She should see the credit shortlyPlease see the cancellation form attached
Customer: *** ***
Vehicle: Jetta
Vin: ***
5/22/*** *** brought her Jetta, vin: ***, to Lia Volkswagen on
04/06/ At that time the vehicle had 74,miles She had two concerns to be diagnosed One, customer states: the malfunction indicator light is on Two, customer states: the trunk randomly opens.For the first concern the technician, *** ***, found the secondary air change over valve was faulty due to an internal failure The repairs were covered under partial zero emissions vehicle, pzev, emissions warranty and were performed under warranty at no cost to the customer
The technician started diagnosis for the second concern and within minutes of doing so brought to the service manager’s attention that not only was the interior trunk switch not working but the front windows, door lock switch and fuel door switch are all not functioning The technician continued on with diagnosis to find the driver side door harness has several broken wires within the section between the driver side front door and body of the vehicle
The customer was then contacted by the service manager and was informed her first concern, malfunction indicator light, was on due to an emissions valve failure and that repairs will be covered under an emission warranty She was then informed that her second concern, trunk randomly opening, was due to a failure of the driver side door harness and that repairs will be covered under a warranty extension, specifically for the door harness, that Volkswagen of America has put in place She was also informed at that time that not only was her trunk switch not working but her fuel door switch, door lock switch and front windows are not working, but that the technician feels the replacement of the driver side door harness should correct these problems due to the amount of wires he found broken within the door harnessThe technician removed and replaced the driver side front door harness Rechecked all switch operations after harness replacement and found the trunk switch, door lock switch and fuel door switch are all now operating as designed He found the front windows are still not operating when using the driver side master window switch The technician continued diagnosis of the front window operation at no cost to the customer He tested the passenger side front window switch and found that was not operating the front passenger side window either He then scanned the vehicle with Volkswagen software and found faults for both front electric window motors The technician concluded that both front windows are not working due to electrical failures of both front window motors potentially caused by the electrical short of the broken wires within the faulty driver side door harnessThe customer was contacted and informed the harness replacement fixed all switches but not the front window function She was quoted $with tax to replace both front window motors She was also notified that neither window motor was in stock and that the parts needed to be prepaid and ordered for her before repairs could be performed She declined ordering the window motors at that timeAt the conclusion of the customer’s door harness repairs the service manager found that he was mistaken in telling the customer the repairs were under Volkswagen warranty and found that the door harness warranty extension from Volkswagen of America had expired on 11/10/ For customer satisfaction, because of said error, the repairs were charged internally to the service department and were no cost to the customerThe customer came in to pick her vehicle up on 04/08/and informed the service manager that she wanted to order and prepay for both front window motors Paperwork was generated, parts were ordered, and the customer paid for both front window motors and scheduled an appointment for them to be replaced on 04/10/ On 04/10/both front window motors were replaced and found to be operating as designed after repairs were completeSincerely,
*** ***
***@liacars.com
Ms*** brought her vehicle back in for us to diagnose her concern, we did
verify the cat convertor in fact needed to be replaced and was completed at no
charge to her, we also provided a rental vehicle for her convenience. Two
members of our Service Department test drove the
vehicle to verify repairs for
a distance of milesThe vehicle was returned to the customer on August 26,
Please
feel free to contact me should you have any questions. Thank
you, Tom
M*** Service
Manager
Lia
Nissan Schenectady NY
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhen I came to pick up my car after the SECOND repair, the radio replacement I ALSO paid a 100$ deductible, it was NOT ABSORBED by Lia HyundaiI'm not sure why this is being saidI paid both deductibles out of my own pocket ! Regards, *** ***
Revdex.com:
I was never contacted once, but cosigner *** was and reviewed the response made by the business in reference to complaint ID *** and we discussed to accept their offer to repaint hood and remove scratchesHood was repainted however they were extremely unprofessionalPicked up the car a week ago and still waiting on paperwork detailing work that was completed.
***
*** *** leased a new *** *** *** from our dealershipAbout a week later she had issues with it this is nothing that we at the dealership did or our Auto GroupShe advise us about a wk later the Jeep had to be towed into the closest Jeep dealership by her to get repaired which
they did and sent her on her way for a check engine light and a sensor being replacedThe issue here was just the inconvenience of the check engine coming on and getting towed to a store for repairsI offered her an option to trade *** in and get into another one because she thought the Jeep was a lemon because of the check engine light coming on right after she leased it and thought its unsafe to drive I advised her that the Jeep is safe to drive or the repairing dealership wouldn’t have had her pick it upShe was wanting to know what her options were about getting into another Jeep I give her options to trade in Jeep and get into another one which to break the lease early and trade it in the payment would have gone up which she didn’t want to do that so I offer her some assistance to try to make things right even know this not completely our issue more than a FCA issue but I offer her some money towards accessories ie Gift card she was going get back to me she saidIf the check engine light didn’t come on a week later we wouldn’t be addressing thisSince then, the registration has been fixed and Ms*** has been notified of that Chris S*** Lia Chrysler Jeep Dodge Ram General Manager
We
have recently changed our policy on credit card refunds to reduce the
possibility of fraud to both our company and the consumer.
sans-serif;">For
this instance we will refund Mr*** card via a phone approval as long
as he can fax a copy of the card he initially used to our Office Manager
*** ***. She can be reached through our main number to
facilitate
*** ** ***ControllerLia Group, Inc.* ***
***
***,
I am sorry to hear
that your vehicle delivery was not a smooth experience. For that we apologize and we will work
diligently toward satisfying your concernsYou mentioned three specific concerns that you
have with your CRV We would
be happy to
get you an additional remote (smart) key to accompany the two keys you have
already received. As for the dimness of
the headlights and the stereo aux port, we would be happy to address those two
items at the same time we make the extra remote key.The work would have to be performed in our shop as stated in
the vehicle warranty section of your paperwork, which states: “all labor (warranty
service work) must be performed in our shop and no outside repairs can be
honored by us.” You can deal directly
with my service manager, ***, who will take good care of you.Please contact my
service manager, *** *** (###-###-####
ext.4340), for a convenient appointment to address these
itemsHe would be happy to review the point safety inspection process that
has already been performed on your CRV and answer any additional questions you
may have
Please be sure to bring both keys with you on your service
visit as all three keys will need to be programmed together
You purchased a great vehicle ( I own a CRV also), and we
appreciate your business
Sincerely,
*** ***
General Manager
Lia Honda of Enfield
###-###-####
Good Afternoon, This customer never inquired or was quoted for a vehicle with Navigationthe specific request was for an Altima SV with SunroofThe customer (***) spoke to the Sales Manager prior to visiting the
dealership, and the BDC provided the customer with an exact quote per their request(see below) Upon arriving at the dealership Brenda & *** were introduced to *** *** who demonstrated and presented the exact vehicle they inquired aboutAt no time during this process was the Tech pkg (which includes navigation & blind spot warning) asked aboutThe customer was quoted, shown and drove the exact vehicle they leasedAt no time did the dealer switch vehicles or equipmentThe customer requested several accessories to be added to the vehiclePer customer request, rear spoiler, body side moldings, and a sunroof wind deflector were ordered for the vehicle, and incorporated into the lease pmtThe customer then requested that $of excess mileage from previous lease be taken care of from the proceeds of the new car dealThe dealer and customer agreed to a lease of Altima SV VIN#: ***including above accessories and excess mileage at a monthly payment of $Customer then requested that dealer "swap out" the customers snow tires from their return vehicle with the original tires (customer provided) this was done at no additional chargeAll deal paperwork and contracts were completed (including itemized due bill with all requested accessories) salesperson and customer reviewed the vehicle equipment, reviewed and signed the New Vehicle Delivery Checklist, and customer took delivery of vehicleDealer ordered accessories to be installed at later date per due bill
After delivery, customer called in to the dealership inquiring about the availability of Navigation and was explained by Sales Manager that it was only available as a package from the factory and was not an accessory that could be addedCustomer attempted to manipulate Sales Manager to swap the vehicle for one with the Technology package and return the vehicle customer leased at no additional charge to customerSales Manager advised that this was not possible and would call when ordered accessories arrived, call endedWhen ordered accessories arrived, customer was scheduled to drop off their vehicle for installation and provided a loaner vehicle free of chargeCustomer met with Sales Manager when dropping off vehicle and began for the first time making complaints about the entire process, the salesperson etcand that if we would give her navigation it would go awayThe Sales Manager followed up with customer later that day and again explained that Navigation was part of a factory installed package and could not be added. Upon completion of installation of all included accessories, the dealer re-cleaned the vehicle and salesperson delivered to the customer and picked up the loaner vehicleSalesperson also drove out to customer again the next day to drop off the customers snow tires that were removed from their previous vehicle as they were not put in the new vehicle after car was re-cleanedEach time the customer contacted dealer after delivery, they acknowledged that vehicle purchased was never represented by dealer to have the Navigation systemRather that they had wished that one with Navigation could have been done for the same payment.Original Appt confirmation with Quote from BDC:
***,
Thank you again for setting an appointment to stop in and see the Altima at 6:00PM Today 3/31/14. Here is your quote on our Nissan Altima SV w/moonroofFor 15k miles per year, MA, months, no money down your payments would be $per monthWe appreciate the opportunity to earn your business, I am looking forward to meeting youWhen you arrive, go right inside the showroom and be sure to ask for *** ***I will have an informed consultant ready to assist you. If you could do me a favor and give me a courtesy call or email if you are running late and I will do the same on our endClick here for directions.Thanks again, see you later! Sincerely,*** ***
***,
Thank you again for setting an appointment to stop in and see the Altima at 6:00PM Today 3/31/14. Here is your quote on our Nissan Altima SV w/moonroofFor 15k miles per year, MA, months, no money down your payments would be $per monthWe appreciate the opportunity to earn your business, I am looking forward to meeting youWhen you arrive, go right inside the showroom and be sure to ask for *** ***I will have an informed consultant ready to assist you. If you could do me a favor and give me a courtesy call or email if you are running late and I will do the same on our endClick here for directions.Thanks again, see you later! Sincerely, *** ***
Sincerely, *** *** General Manager
Tell us why here..*** *** came into our dealership in May with a preapproval from *** *** ***. She then picked out a car and we sent all the required documents to the bank. After their review they then declined the deal asking for more documents to prove her
income because she was self employed. This left the customer upset as she was told by the bank she would be all set to pick out a car and drive off. We sent the application to the bank asking for 2,for optional warranty coverage so the customer would have the option to choose coverage if she wanted too. This was a longer process then usual from *** *** *** because they were asking for so many stipulations before the approval. We also had a Wells Fargo approval on the deal with no stipulations and many points lower on the interest rate that was offered and the customer declined. We are sorry this process wasn’t without stipulations but that is not up to us as we rely on the finance sources to make those decisions. We constantly try to improve the quality and efficiency of our customer process and appreciate the comments provided
We had spoken to MsNettles on Monday the 23rd to get more information on her complaint against our Albany Chrysler store. She informed me that the issue had already been resolved and there was no further action to be taken on this matter. If any other response is required please
contact Dana *** ***Thank You
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Though the email response was filled with lies and inaccuracies, I finally was able to get my check but it took a few calls and yelling at them.You can close this matter.Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** was contacted on 5/10/when his vehicle was dropped off as a night drop to go over services requested and fees, at that time Mr*** informed his service advisor that he had a coupon for for said service, the service adviser informed customer that the coupon would have
to be brought in at the time of pickup and If valid the coupon would be applied The customer was advised the cost of his service would be $Customer agreed to bring couponWhen coupon was presented customer was advised that the coupon he presented not validThe coupon he presented was for a conventional oil change, Mr***’s vehicle requires full synthetic oilThe coupon states that it is not applicable for synthetic oil changes. Mr*** picked up vehicle after service business hours, Lia VW’s service manager attempted to follow up with customer the next day with no responseCustomer also states he was owed a complimentary car wash, customer did not mention car wash during initial service callLia Volkswagen would like to offer the customer a refund for the difference in price he paid for the synthetic oil change as well as a complimentary car washWe would also like to offer Mr*** a $gift card to be used towards future service at Lia Volkswagen, for any inconvenience he has had. Marcus ***General ManagerLia VW
Lia Toyota of Northampton was contacted by Mr*** on or about February 6th2017. He requested a pro-rated cancellation refund on a *** aftermarket warranty that was purchased at the time of sale with their vehicle on 3/28/15. The Lia employee who Mr*** spoke to in February
parted ways with the company shortly thereafter and the warranty cancelation process was never initiated. When Mr*** called in to the dealership looking for a status of his refund on 5/2/he spoke with our Business Manager Robert ***. Robert confirmed with *** that the warranty was still active and cancellation paperwork had never been submitted. He apologized and explained to Mr*** that there had been some staff changes but he would personally take care of it from here. Robert emailed the authorization to the customer to sign and return along with proof that the vehicle was traded in and it’s mileage. We have received that information this afternoon 5/3/and will be mailing a check to the customer tomorrowBen MuenzbergGeneral ManagerLia Toyota of Northampton
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe damage to my car was cause on their propertyI feel as the business that has nothing to lose from fixing my car should that responsibility for the damage they didRegards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have paid my account in fullI have the bank statements and dates payments were applied to my lease accountThe dealership has refused to further help with this matterThe dealership sent me an email stating they have nothing to do with this issue, and will not give me the name of the person they spoke with at the finance company so I can resolve this once and for all. Regards,*** ***
We did invite *** to come into the dealership to sit down and talk about how we can resolve this issueEven though we have all the paperwork documenting that we fulfilled the commitment we are responsible for, we are willing to come to some sort of agreement and help the customer resolve this issue amicablyI am waiting for her to tell me when she is available to come inDominick F
*
General Manager
Lia Hyundai Enfield
*** ***
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is unconscionable that Mr*** would send you that response.
When *** called me, he apologized, and admitted to the mis-quote by
his sales staffHe questioned me to make sure we were talking about the
right vehicle, and he admitted we were(It was the only blue one on
the lot)In fact, he stated that he had a morning meeting regarding the
issue, and that the salesman was reprimanded(Which I later found was
probably not true, as the salesman called me a few days later still
trying to sell me the vehicle in question)When I confronted the
salesman on the phone about the discrepancy, he also admitted to it, but
claimed that the sales manager told him to give me the higher than
advertised price At this point, I would like Lia
Toyota to have to make a public apology regarding deceptive sales
practicesI would also like them to be investigated as to wether people
were sold cars at a higher than advertised price. *** ***
Regards,
*** ***
I
spoke with this customer and the warranty was cancelled three weeks agoShe
had a hard time getting through to our one finance managerMs*** is
satisfied with our effortsMike
L***General ManagerLia Honda of Northampton***
*** asked me to follow up with this complaintI was unable to submit anything further on the site and so I thought it best to follow up with you. We submitted the cancellation as noted in prior response. We followed up and learned that *** had held it up. We have contacted our field rep and he is pushing it through. She should see the credit shortlyPlease see the cancellation form attached