We called numerous times and talked to a Manager named MattWe brought the vehicle to him and he said the truck did not have over spray on it, it was dirt from the roadsWe brought to a detail shop, and they could not believe what they did to the vehicleWe brought Lia an estimate which was
$1,to clay bar it, wax it and fix the paint on the back plate of the dumpWe went to Lia with no appointment and demanded to speak to the GM Chris ***When he knew we were there and made him come look at the truck, he agreed, felt and seen the over spray and the bad paint job that Arrowhead did when removing the line X He said leave the truck at Lia and he would have his body shop fix itWe are waiting now to see what kind of job they will do with this vehicleI will keep you informed. Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]*** only has ASE certified technicians working on all vehicles they serviceAs I assume Lia Technicians know the difference between motor oil pans and transmission oil pans; *** claims their technicians do as wellSince the oil change in March I drove the car for nearly a month and I drove miles before the transmission plug fell outBoth and miles are quite a few miles to drive a car and then have the drain plug fall out if it was not properly installedLia was the last shop to service the transmission on my Sonata and Lia is the only shop to service the transmission on my Sonata-- I repeat THE ONLY SHOP -- to ever service the transmission on my SonataLia is responsible for the transmission I had to replace.The fact that this has been dragged out for over months and the fact that Lia is refusing to back the faulty service they performed is illegal, unethical and a testament to truly poor customer serviceI am still expecting Lia to reimburse me for the entire cost to replace the transmission which was $2,
Regards,
*** ** ***
I spoke with *** and he stated, the consumer 's truck was equipped with the item that he wanted and we also threw in a bed liner for the truck, as per his request, for his troublesThis took place last week
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, we received a check that supposedly covers the warranty but I want to know, was the check pro-rated back to the original request date in February or was it May If it's wasn't, why are we be punished for your employee's neglect?Regards,*** ***
Once again we sincerely apologize for any hardship we may have caused ***We will still set up the $service credit in her name if she decides to come back to Lia Nissan for service and if any other issues may arise, regarding the purchase of her leased vehicle, we will do our best to help .Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for responding to my complaint. Your response highlighted your alleged investment in the vehicle in question as the major factor for not honoring the price quoted by two of your employees as well as two independent website advertisements. I find it very disconcerting that you only highlight the alleged costs, of which there I no way to verify as being true or (are these retail costs or you actual costs). What is more disturbing is that you by your own account took this vehicle in a on a trade for a new car sale and therefore are not presenting an accurate fair balances picture of all the potential profits/loss associated (profits realized on new car sale, and/or manufacturer rebates). Also consider the $of documentation and licensing fees, let alone the "other" charge for $whatever that is (see attached documentation)I suggest that we focus on the root cause of the complaint. What could I have done differently to have avoided this dispute? I called to verify the vehicle's availability and price as advertised on two different websites (one of which was *** which your employee verified on the phoneI asked her to look at the vehicle to ensure that there are not any abbody damage as I had to drive well over an hour to get to the dealership. Your employee called me back to say that she spoke to the sales manager (the same one who later said that the dealership had to charge more than the advertised price because the dealership was not making enough money) who said that he had personal knowledge of the vehicle and it was in excellent shapeThe next day the sales person gave me the same price that was advertised. Then when I tried to buy the vehicle the price rose to over $more than the advertised price.
WHAT MORE COULD I AS A CONSUMER DONE? The dealer claims that this was a clerical error and I sincerely hope it was. As the consumer who was subjected to this bait & switch, I thought that I did my due diligence of verifying with the company employees, the dealership website and an independent used car sales site....buyer bewareRegards,*** ***
At Lia
Nissan of Saratoga, we make every effort to demonstrate all of a vehicles
features and equipment to the customer prior to them purchasing the vehicle
The reason we are so thorough in our demonstration is not only our effort
to sell the vehicle, but also to ensure the
customer will be happy
with long term ownership of the vehicle because repeat business
is crucial to our success as a businessUnfortunately, even though this
vehicle was test driven and inspected by the customer prior to purchasing it,
the vent trim that is being stated as bothersome comes in the same
silver alloy color on every trim line and every interior colorI disagree
that we refuse to do anything to try to help this customer. Lia
Nissan of Saratoga has offered to do the following:
1)
Contacted Nissan to determine if the vent trim can be ordered in another color
a
The trim only comes in one color
2)
Offered to make an appointment with our body shop to have the vents
painted the customers choice of color
aCustomer refused this option
3)
Emailed the customer a link to aftermarket wood trim covers that can be
installed on her vehicle
aNo response from the customer
4)
Offered the customer the option of trading this vehicle for a different
vehicle
aCustomer refused this option
Mary
has taken the position that we refuse to do anything about the
trim because she is unable to return the vehicle to us as a new vehicle
and we are unable to issue her a full refundUnfortunately, we are unable
to return the vehicle as a new vehicle because it has already been titled,
registered, and is defined by the state of New York as a used vehicleIf the
customer would like to visit the service department to arrange for any of the
above fixes to her issue, we would be more than happy to assist her
Adam KF* General Manager Lia Nissan of
Saratoga Route 9 Malta, NY
Per
our Service Manager, all Mr***'s current vehicle issues were taken care of
under his Chrysler warranty coverage. He is currently getting his vehicle
serviced elsewhere due to closer proximity to his
residence
*** ** *** Controller Lia Group, Inc
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs you can see this vehicle was sold to me in no good conditionSince purchased too many things have gone wrongI will not spend more of my money fixing this vehicle which is only four years old and I am still paying forEspecially if I was sold a warranty which supposably will cover everything but am still getting charged for servicesI will like to get my money back for the vehicle and return the car. Regards, *** ***
To Whom It May Concern:
Mr*** came in to purchase a vehicle. When he went into the finance office he was
presented a menu which explained several different options, including a
extended warranty along with gap protection.
He selected to have both options on the loan and signed off on several
forms which clearly explained this. We
take pride in customer service and want to earn a customer for life at Lia
Hyundai, therefore make sure every customer is satisfied and well taking care
of during the entire process. The
finance managers are trained professionals to clearly explain and go over the
purchase of the vehicle along with offering customers options when it comes to
extended warranties, gap insurance and other valuable add-on's to the purchase
We clearly go over all paperwork prior to customer signing anything.. We want to make sure we earn a customer for
life and therefore are very honest and ethical. After Mr*** signed all his paperwork he
was extremely happy and satisfied until he came back into our dealership on a
later date, wanting a better price on the warranty he purchased, stating he
could get for less elsewhere. Tim the
finance manager clearly explained that Mr*** could cancel the warranty and
gap if he felt he no longer was interested but Mr*** declined that
option. As we already stated to Mr***, he has the option to
cancel these products which he purchased and the amount would go directly to
the loan balance. Unfortunately his
payment will not decrease but the amount he owes the bank will, therefore
making the loan term shorter*** *** General Manager Lia Hyundai of Hartford Jennings Road Hartford CT 06141 Phone: 860-240-ext.*** Fax: 860-240-***@liacars.com
Before sending your complaint to the business, we need you to provide some additional information. Please respond to the following points:Please add the additional information hereDid you leave the signed paperwork with Lia while waiting on your answer with the credit union?
I did leave the paperwork with the dealership (4/7/15), because at the time I didn't realize that they had lied to meIt wasn't until the next day when I went to my credit union to give them the paperwork that they told me the situation didn't seem up to par and to contact the Nissan corporation immediately (which I did)When I contacted Nissan Motor Acceptance Corporation (NMAC) about the situation they told me that I could purchase my vehicle through my credit union, that I did not have to go through the dealershipNMAC then placed me on hold and contacted the dealership to see exactly what paperwork they had me sign and where I was in the processThey spoke with *** ***, the Finance Manager, who told them that he didn't even think we were that far into the transaction and put NMAC on hold to find the paperworkThat is when the GM, *** ***, picked up the phone and started speaking with NMAC and then I was conferenced in on the conversation*** argued with the NMAC representative about the lease buyout process, but then agreed to allow me to hold off on the transaction so that I could contact my credit unionHe told me that if my credit union had no problem with buying my lease out through the corporation then he would rather have me go through the bank because it would make the customer happier.On April 9th, I went to my credit union to verify what NMAC told me and to be sure that no problems would arise from me excluding the dealership from the processThey told me that they do vehicle transactions all the time and that there would be no problemI spoke with NMAC while at the bank, finalized the actual purchase amount and where the check needed to be sent. On April 10th I contacted NMAC see what I had to do about the paperwork that I signed and if they should be the ones to contact the dealer about me picking up the voided original paperworkThis is when I was informed that the dealer had already processed the paperwork and paid off my lease buyoutNMAC then contacted the dealership immediately, asked for the transaction to be reversed, and to allow me to pick up the paperwork that dayWhen I arrived to the dealership, Mr*** was less than helpfulHe would only give me back the original transaction paper, but refused to give me the original Vehicle Return Receipt and Odometer StatementThis conversation took place at the front desk in front of other customers as he was rude to me, telling me that I was wrong, that I'll be sorry and be coming back for his helpHe also multiple times tried to walk away from me as I was talking to him and then at one point held open the front door and tried to usher me out of the building. What exactly is it you want from the business? Do you want your financing through your credit union, and not in Lia's finance dept? What is it that you are seeking? I already am financing through my credit union and have been dealing with NMAC now in trying to sort out this situation (which has led to another complaint that I have filed with Revdex.com)I'm not quite sure what the business can do at this pointIf there is a way that they can be in contact with NMAC to fix the previous transaction (because it is still on my account, which is hindering me from purchasing it through my credit union) that would be greatAlthough again I'm not sure if the situation now can be rectified with their involvementOverall I wanted the Revdex.com to know that Lia Nissan is lying to their customers about NYS law to make a profitThank you for your time, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** The engine noise is there the noise from the tailgate is there the key was promised by sales not service I called Patrick as soon as I got home and told him everything was the same same noises nothing was changed I want to bring the car in on Monday so every one can hear the thing James heard the noise from the engine before it came into the the workshop through the door that's how loud it is and so did the service manager
Ms*** first visited Lia Toyota of Wilbraham on 03/21/with her sister to test drive a Toyota RAVOur sales consultant Darren provided her with purchase prices for available in-stock vehicles at which point Ms*** inquired about procedures for vehicles that were not in our
inventoryDarren explained that vehicles located from other dealerships might be priced differently based on options and that typically the cost of acquiring a vehicle outside of our inventory is around $100-$depending on the distance from which the vehicle is coming fromMs*** decided she needed time to consider her options and set an appointment for 03/25/During their second visit an in-stock vehicle was selected and we confirmed all of the pricing with financing optionsMs*** decided that she needed another night to consider it so we set a follow up appointment for 03/26/17. On Sunday 03/26/Darren assisted Ms*** with the initial purchase paperwork and collected a deposit in the form of a personal checkThe vehicle delivery was scheduled for Wednesday 03/29/at which point Ms*** called to say she was ill and would not be able to make the appointmentDarren rescheduled the appointment for 03/30/and hour after the scheduled time Ms*** called to say that she had visited a neighboring Toyota dealershipShe went on to explain that the other dealership told her our pricing was impossible and that we must be deceiving her about our ability to honor the purchase numbers plus secure the advertised 0% financing APRWe invited Ms*** back to our dealership so that we could review the details of the deal and prove that everything we discussed was correctOn 04/01/we attempted to contact Ms*** before the 0% APR expired and since we could not reach her we left a message encouraging her to let us know how she wanted to proceedOn 04/03/she contacted us stating she wanted her deposit back at which point we explained that since it was a personal check we needed to wait business days for it to clear or she could provide proof from her financial institution that the check had cleared sooner. On 04/05/17 Ms*** stated she had the verification that the check had cleared and that she would fax itUnfortunately the fax was never received by our fax machine and we let her know that it might be best to come down with the documentation so that we could refund her check at the same time since she had said she did not want it mailed The next contact we had with Ms*** was 04/27/when she visited our dealership to pick up her refund check which would have been available to her anytime after 04/10/It was our understanding that scheduling conflicts prevented her from picking up her refund check sooner and since she did not want us to mail the check we feel as though every reasonable effort was made in assisting Ms*** with her requestSara *** General Manager Lia Toyota Scion of Wilbraham *** *** ***
*** ** ***
*** *** ***
*** *** ***
***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr*** *** has failed to address our complaintIt appears that Mr. *** is in agreement of the way I as well as Ms*** was treated when we entered the Lia Nissan establishment. Whether it was a rental car, my vehicle or anyone else vehicle the paint did not matchOur complaint is centered around the lack of professionalism and customer service displayed by Mr***No one should ever have to endure being "bullied", given the run around, spoken to in a disrespectful tone when doing business with the Lia Auto Group
The fact that Mr. *** has not responded to our disapproval of the unsatisfactory level of professionalism from one of his employees, it is very clear to me that he does not consider myself nor Ms*** valued customers of the Lia Auto Group and couldn't care less of our continued repeat business at any of the Lia Auto Group's dealerships
Regards, *** *** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They can keep the gift card which is a useless offer since I live in Florida and would never use it Regards, *** ***
On Saturday 9/20/at approx 9:am Ms*** arrived
at Lia Hyundai Central
Ave Albany, NY She had inquired via e-mail on
both a new and pre owned HyundaiShe was given all the information on both
vehicles including price, VIN and stock #’sMs*** responded via e-mail
“I live in Ilion, I will be out your way this weekend”The customer was
greeted when she arrived and introduced to the BDC (Business Development
Center) person she had been corresponding with then turned over to one of our
senior sales consultantsThe sales consultant was in the process of gathering
information from the customer when she was informed that the pre-owned Hyundai
that she had inquired about was an automatic and not a manualMs*** then
became enraged and extremely loud and stated that she only wanted a manual
transmission and that was what she had come to the store looking forShe was
then told that we didn't have that model pre-owned Hyundai in a manual
transmission at any of our locations after the sales consultant checked on our
websiteMs*** then became louder so a sales manager approached her to
see if they could rectify the situationAt this point she became hysterical,
began crying and yelling that “we tricked her, were liars and ss”The
sales manager asked her if we could show her a new model of the vehicle that
she was interested in as we had several manual transmission vehicles in stockMs
*** said no and that she wanted to be compensated for her: time, gas and
wear and tear on her vehicleThe manager then informed her that they were not
going to do that and asked that she calm downShe then asked for the managers’
name which she was given and wrote down on a piece of paperMs*** was at
this point asked to leave the store as she was creating a nuisance for the
other customers and employeesShe then stated that she was going to “dial
and have the police come because she was lied to”The manager informed her
that dialing over a situation like this was probably not a good idea and
would she please leave the premises Ms
*** went outside and sat in her car in front of the storeApproximately
minutes later and Albany Police cruiser pulled onto the lotThe officer spoke
briefly with Ms*** and then entered the buildingThe officer was told in
detail about what occurred and said “she really dialed over that”? He then
said “I should write her a ticket but am going to tell her to leave and not
come back”She was then told to leave by the officer and exited the property. *** *** General Manager
Although some of this was out of our control we certainly recognize that the customer was inconvenienced here. Due to it being an insurance job we cannot reduce the amount billed but we can offer *** *** a $Lia gift card for being inconvenienced. *** *** Controller Lia Group, Inc
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of Dec 16, 2014, I have not received the documentation the Dealership said they sent me
Regards, *** ***
We called numerous times and talked to a Manager named MattWe brought the vehicle to him and he said the truck did not have over spray on it, it was dirt from the roadsWe brought to a detail shop, and they could not believe what they did to the vehicleWe brought Lia an estimate which was
$1,to clay bar it, wax it and fix the paint on the back plate of the dumpWe went to Lia with no appointment and demanded to speak to the GM Chris ***When he knew we were there and made him come look at the truck, he agreed, felt and seen the over spray and the bad paint job that Arrowhead did when removing the line X He said leave the truck at Lia and he would have his body shop fix itWe are waiting now to see what kind of job they will do with this vehicleI will keep you informed. Thank you
*** ***
The wheel has been replace to the customers Satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]*** only has ASE certified technicians working on all vehicles they serviceAs I assume Lia Technicians know the difference between motor oil pans and transmission oil pans; *** claims their technicians do as wellSince the oil change in March I drove the car for nearly a month and I drove miles before the transmission plug fell outBoth and miles are quite a few miles to drive a car and then have the drain plug fall out if it was not properly installedLia was the last shop to service the transmission on my Sonata and Lia is the only shop to service the transmission on my Sonata-- I repeat THE ONLY SHOP -- to ever service the transmission on my SonataLia is responsible for the transmission I had to replace.The fact that this has been dragged out for over months and the fact that Lia is refusing to back the faulty service they performed is illegal, unethical and a testament to truly poor customer serviceI am still expecting Lia to reimburse me for the entire cost to replace the transmission which was $2,
Regards,
*** ** ***
I spoke with *** and he stated, the consumer 's truck was equipped with the item that he wanted and we also threw in a bed liner for the truck, as per his request, for his troublesThis took place last week
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, we received a check that supposedly covers the warranty but I want to know, was the check pro-rated back to the original request date in February or was it May If it's wasn't, why are we be punished for your employee's neglect?Regards,*** ***
Once again we sincerely apologize for any hardship we may have caused ***We will still set up the $service credit in her name if she decides to come back to Lia Nissan for service and if any other issues may arise, regarding the purchase of her leased vehicle, we will do our best to help .Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for responding to my complaint. Your response highlighted your alleged investment in the vehicle in question as the major factor for not honoring the price quoted by two of your employees as well as two independent website advertisements. I find it very disconcerting that you only highlight the alleged costs, of which there I no way to verify as being true or (are these retail costs or you actual costs). What is more disturbing is that you by your own account took this vehicle in a on a trade for a new car sale and therefore are not presenting an accurate fair balances picture of all the potential profits/loss associated (profits realized on new car sale, and/or manufacturer rebates). Also consider the $of documentation and licensing fees, let alone the "other" charge for $whatever that is (see attached documentation)I suggest that we focus on the root cause of the complaint. What could I have done differently to have avoided this dispute? I called to verify the vehicle's availability and price as advertised on two different websites (one of which was *** which your employee verified on the phoneI asked her to look at the vehicle to ensure that there are not any abbody damage as I had to drive well over an hour to get to the dealership. Your employee called me back to say that she spoke to the sales manager (the same one who later said that the dealership had to charge more than the advertised price because the dealership was not making enough money) who said that he had personal knowledge of the vehicle and it was in excellent shapeThe next day the sales person gave me the same price that was advertised. Then when I tried to buy the vehicle the price rose to over $more than the advertised price.
WHAT MORE COULD I AS A CONSUMER DONE? The dealer claims that this was a clerical error and I sincerely hope it was. As the consumer who was subjected to this bait & switch, I thought that I did my due diligence of verifying with the company employees, the dealership website and an independent used car sales site....buyer bewareRegards,*** ***
At Lia
* General Manager Lia Nissan of
Nissan of Saratoga, we make every effort to demonstrate all of a vehicles
features and equipment to the customer prior to them purchasing the vehicle
The reason we are so thorough in our demonstration is not only our effort
to sell the vehicle, but also to ensure the
customer will be happy
with long term ownership of the vehicle because repeat business
is crucial to our success as a businessUnfortunately, even though this
vehicle was test driven and inspected by the customer prior to purchasing it,
the vent trim that is being stated as bothersome comes in the same
silver alloy color on every trim line and every interior colorI disagree
that we refuse to do anything to try to help this customer. Lia
Nissan of Saratoga has offered to do the following:
1)
Contacted Nissan to determine if the vent trim can be ordered in another color
a
The trim only comes in one color
2)
Offered to make an appointment with our body shop to have the vents
painted the customers choice of color
aCustomer refused this option
3)
Emailed the customer a link to aftermarket wood trim covers that can be
installed on her vehicle
aNo response from the customer
4)
Offered the customer the option of trading this vehicle for a different
vehicle
aCustomer refused this option
Mary
has taken the position that we refuse to do anything about the
trim because she is unable to return the vehicle to us as a new vehicle
and we are unable to issue her a full refundUnfortunately, we are unable
to return the vehicle as a new vehicle because it has already been titled,
registered, and is defined by the state of New York as a used vehicleIf the
customer would like to visit the service department to arrange for any of the
above fixes to her issue, we would be more than happy to assist her
Adam KF
Saratoga Route 9 Malta, NY
Per
our Service Manager, all Mr***'s current vehicle issues were taken care of
under his Chrysler warranty coverage. He is currently getting his vehicle
serviced elsewhere due to closer proximity to his
residence
*** ** *** Controller Lia Group, Inc
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs you can see this vehicle was sold to me in no good conditionSince purchased too many things have gone wrongI will not spend more of my money fixing this vehicle which is only four years old and I am still paying forEspecially if I was sold a warranty which supposably will cover everything but am still getting charged for servicesI will like to get my money back for the vehicle and return the car. Regards, *** ***
To Whom It May Concern:
Mr*** came in to purchase a vehicle. When he went into the finance office he was
presented a menu which explained several different options, including a
extended warranty along with gap protection.
He selected to have both options on the loan and signed off on several
forms which clearly explained this. We
take pride in customer service and want to earn a customer for life at Lia
Hyundai, therefore make sure every customer is satisfied and well taking care
of during the entire process. The
finance managers are trained professionals to clearly explain and go over the
purchase of the vehicle along with offering customers options when it comes to
extended warranties, gap insurance and other valuable add-on's to the purchase
We clearly go over all paperwork prior to customer signing anything.. We want to make sure we earn a customer for
life and therefore are very honest and ethical. After Mr*** signed all his paperwork he
was extremely happy and satisfied until he came back into our dealership on a
later date, wanting a better price on the warranty he purchased, stating he
could get for less elsewhere. Tim the
finance manager clearly explained that Mr*** could cancel the warranty and
gap if he felt he no longer was interested but Mr*** declined that
option. As we already stated to Mr***, he has the option to
cancel these products which he purchased and the amount would go directly to
the loan balance. Unfortunately his
payment will not decrease but the amount he owes the bank will, therefore
making the loan term shorter*** *** General Manager Lia Hyundai of Hartford Jennings Road Hartford CT 06141 Phone: 860-240-ext.*** Fax: 860-240-***@liacars.com
Before sending your complaint to the business, we need you to provide some additional information. Please respond to the following points:Please add the additional information hereDid you leave the signed paperwork with Lia while waiting on your answer with the credit union?
I did leave the paperwork with the dealership (4/7/15), because at the time I didn't realize that they had lied to meIt wasn't until the next day when I went to my credit union to give them the paperwork that they told me the situation didn't seem up to par and to contact the Nissan corporation immediately (which I did)When I contacted Nissan Motor Acceptance Corporation (NMAC) about the situation they told me that I could purchase my vehicle through my credit union, that I did not have to go through the dealershipNMAC then placed me on hold and contacted the dealership to see exactly what paperwork they had me sign and where I was in the processThey spoke with *** ***, the Finance Manager, who told them that he didn't even think we were that far into the transaction and put NMAC on hold to find the paperworkThat is when the GM, *** ***, picked up the phone and started speaking with NMAC and then I was conferenced in on the conversation*** argued with the NMAC representative about the lease buyout process, but then agreed to allow me to hold off on the transaction so that I could contact my credit unionHe told me that if my credit union had no problem with buying my lease out through the corporation then he would rather have me go through the bank because it would make the customer happier.On April 9th, I went to my credit union to verify what NMAC told me and to be sure that no problems would arise from me excluding the dealership from the processThey told me that they do vehicle transactions all the time and that there would be no problemI spoke with NMAC while at the bank, finalized the actual purchase amount and where the check needed to be sent. On April 10th I contacted NMAC see what I had to do about the paperwork that I signed and if they should be the ones to contact the dealer about me picking up the voided original paperworkThis is when I was informed that the dealer had already processed the paperwork and paid off my lease buyoutNMAC then contacted the dealership immediately, asked for the transaction to be reversed, and to allow me to pick up the paperwork that dayWhen I arrived to the dealership, Mr*** was less than helpfulHe would only give me back the original transaction paper, but refused to give me the original Vehicle Return Receipt and Odometer StatementThis conversation took place at the front desk in front of other customers as he was rude to me, telling me that I was wrong, that I'll be sorry and be coming back for his helpHe also multiple times tried to walk away from me as I was talking to him and then at one point held open the front door and tried to usher me out of the building. What exactly is it you want from the business? Do you want your financing through your credit union, and not in Lia's finance dept? What is it that you are seeking? I already am financing through my credit union and have been dealing with NMAC now in trying to sort out this situation (which has led to another complaint that I have filed with Revdex.com)I'm not quite sure what the business can do at this pointIf there is a way that they can be in contact with NMAC to fix the previous transaction (because it is still on my account, which is hindering me from purchasing it through my credit union) that would be greatAlthough again I'm not sure if the situation now can be rectified with their involvementOverall I wanted the Revdex.com to know that Lia Nissan is lying to their customers about NYS law to make a profitThank you for your time, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** The engine noise is there the noise from the tailgate is there the key was promised by sales not service I called Patrick as soon as I got home and told him everything was the same same noises nothing was changed I want to bring the car in on Monday so every one can hear the thing James heard the noise from the engine before it came into the the workshop through the door that's how loud it is and so did the service manager
Ms*** first visited Lia Toyota of Wilbraham on 03/21/with her sister to test drive a Toyota RAVOur sales consultant Darren provided her with purchase prices for available in-stock vehicles at which point Ms*** inquired about procedures for vehicles that were not in our
inventoryDarren explained that vehicles located from other dealerships might be priced differently based on options and that typically the cost of acquiring a vehicle outside of our inventory is around $100-$depending on the distance from which the vehicle is coming fromMs*** decided she needed time to consider her options and set an appointment for 03/25/During their second visit an in-stock vehicle was selected and we confirmed all of the pricing with financing optionsMs*** decided that she needed another night to consider it so we set a follow up appointment for 03/26/17. On Sunday 03/26/Darren assisted Ms*** with the initial purchase paperwork and collected a deposit in the form of a personal checkThe vehicle delivery was scheduled for Wednesday 03/29/at which point Ms*** called to say she was ill and would not be able to make the appointmentDarren rescheduled the appointment for 03/30/and hour after the scheduled time Ms*** called to say that she had visited a neighboring Toyota dealershipShe went on to explain that the other dealership told her our pricing was impossible and that we must be deceiving her about our ability to honor the purchase numbers plus secure the advertised 0% financing APRWe invited Ms*** back to our dealership so that we could review the details of the deal and prove that everything we discussed was correctOn 04/01/we attempted to contact Ms*** before the 0% APR expired and since we could not reach her we left a message encouraging her to let us know how she wanted to proceedOn 04/03/she contacted us stating she wanted her deposit back at which point we explained that since it was a personal check we needed to wait business days for it to clear or she could provide proof from her financial institution that the check had cleared sooner. On 04/05/17 Ms*** stated she had the verification that the check had cleared and that she would fax itUnfortunately the fax was never received by our fax machine and we let her know that it might be best to come down with the documentation so that we could refund her check at the same time since she had said she did not want it mailed The next contact we had with Ms*** was 04/27/when she visited our dealership to pick up her refund check which would have been available to her anytime after 04/10/It was our understanding that scheduling conflicts prevented her from picking up her refund check sooner and since she did not want us to mail the check we feel as though every reasonable effort was made in assisting Ms*** with her requestSara *** General Manager Lia Toyota Scion of Wilbraham *** *** ***
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I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr*** *** has failed to address our complaintIt appears that Mr. *** is in agreement of the way I as well as Ms*** was treated when we entered the Lia Nissan establishment. Whether it was a rental car, my vehicle or anyone else vehicle the paint did not matchOur complaint is centered around the lack of professionalism and customer service displayed by Mr***No one should ever have to endure being "bullied", given the run around, spoken to in a disrespectful tone when doing business with the Lia Auto Group
The fact that Mr. *** has not responded to our disapproval of the unsatisfactory level of professionalism from one of his employees, it is very clear to me that he does not consider myself nor Ms*** valued customers of the Lia Auto Group and couldn't care less of our continued repeat business at any of the Lia Auto Group's dealerships
Regards, *** *** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They can keep the gift card which is a useless offer since I live in Florida and would never use it Regards, *** ***
On Saturday 9/20/at approx 9:am Ms*** arrived
s”The
at Lia Hyundai Central
Ave Albany, NY She had inquired via e-mail on
both a new and pre owned HyundaiShe was given all the information on both
vehicles including price, VIN and stock #’sMs*** responded via e-mail
“I live in Ilion, I will be out your way this weekend”The customer was
greeted when she arrived and introduced to the BDC (Business Development
Center) person she had been corresponding with then turned over to one of our
senior sales consultantsThe sales consultant was in the process of gathering
information from the customer when she was informed that the pre-owned Hyundai
that she had inquired about was an automatic and not a manualMs*** then
became enraged and extremely loud and stated that she only wanted a manual
transmission and that was what she had come to the store looking forShe was
then told that we didn't have that model pre-owned Hyundai in a manual
transmission at any of our locations after the sales consultant checked on our
websiteMs*** then became louder so a sales manager approached her to
see if they could rectify the situationAt this point she became hysterical,
began crying and yelling that “we tricked her, were liars and s
sales manager asked her if we could show her a new model of the vehicle that
she was interested in as we had several manual transmission vehicles in stockMs
*** said no and that she wanted to be compensated for her: time, gas and
wear and tear on her vehicleThe manager then informed her that they were not
going to do that and asked that she calm downShe then asked for the managers’
name which she was given and wrote down on a piece of paperMs*** was at
this point asked to leave the store as she was creating a nuisance for the
other customers and employeesShe then stated that she was going to “dial
and have the police come because she was lied to”The manager informed her
that dialing over a situation like this was probably not a good idea and
would she please leave the premises Ms
*** went outside and sat in her car in front of the storeApproximately
minutes later and Albany Police cruiser pulled onto the lotThe officer spoke
briefly with Ms*** and then entered the buildingThe officer was told in
detail about what occurred and said “she really dialed over that”? He then
said “I should write her a ticket but am going to tell her to leave and not
come back”She was then told to leave by the officer and exited the property. *** *** General Manager
Although some of this was out of our control we certainly recognize that the customer was inconvenienced here. Due to it being an insurance job we cannot reduce the amount billed but we can offer *** *** a $Lia gift card for being inconvenienced. *** *** Controller Lia Group, Inc
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of Dec 16, 2014, I have not received the documentation the Dealership said they sent me
Regards, *** ***
No communication with the businessThank You