Limo Cab Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I do apologize for the delay in respondingI have discussed this account with the Manager and have listened to the call.According to our policies and practices our collector did handle the comversation appropriatelyWe do understand how *** *** may have beed unsettled by *** ***s responses.I
would sincerely like to apologize for the situation as it was not the intent of the collectors to be deceptive or misleadingWe regret any issues that we may have caused *** ***
Thank you,*** ***Controller

*** *** placed *** ***'s account with our office for collection activity on April 27, 2017. Our office sent *** *** a notice of validation rights on April 29, 2017. We received written correspondence from *** *** disputing the validity of the debt and requesting
validation of same on May 15, 2017. Our account was updated to reflect *** ***'s dispute and supporting documentation was requested from *** ***. Our office received confirmation from *** *** on May 22, that they viewed the charges to be valid and requested that we provide validation and continue collection efforts. On May 23, 2017, we sent a letter to *** *** confirming that we had validated certain account information with *** *** and enclosed a copy of the customer agreement and invoices for the account. No further collection efforts have been conducted by our office. In light of *** ***'s continued dispute, we have chosen to place the account on hold in our office and again notify *** *** of her position. As we are not the entity reporting information about this debt to any credit bureau we are unable to alter, remove, or otherwise impact whatever information about this account may currently be reported. *** *** will need to contact *** *** directly regarding any credit bureau or credit reporting questions or concerns. Thank you,Randi N***

We apologize for any perceived rudeness on behalf of our representative. We have removed Ms***' telephone number from the file and will not contact her any further. The account will remain on hold pending receipt of her payment as she stated
Thank you,
Randi

We have closed our file on this matter as disputed and will return to our client.Regards,Monica Z***Controller

From: *** *** ***Date: Mon, Oct 12, at 10:AMSubject: Revdex.com * ***To: ***Cc: *** *** *** *** *** ***The account in question was placed with our office by our client on March 19,
Since that time, our collection representatives attempted to contact *** *** to discuss a possible resolution of the matter On October 8, 2015, our collector reached an unidentified mail at a number ending in *** who advised that the collector had the wrong number The collector had previously connected to the voicemail service for that number which identified as belonging to *** *** The call was terminated by the call recipient without any further information. The collector then called a number ending in *** and reached *** ***’s spouse who advised that she was authorized to discuss business and financial matters, but would need to discuss and call back later No further calls were made to any numbers associated with the account that day The collector received an inbound call from *** *** that afternoon Per our client’s guidelines, we are not permitted to provide any information regarding the account until we have verified the identity of the person with whom we are speaking The collector was unable to verify the necessary information and the call was terminated without further discussion The collector called the *** number on October 9, and left a message No further calls have been placed to any number on the account. The account has been removed from the collector’s work queue and has been placed on hold All telephone numbers have been removed from our system No further calls will be placed to either Mror Mrs*** with regards to this account. Thank you,Randi Randi ** N***General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As previously stated, our office is not reporting this to any credit bureau or credit reporting agency and as such cannot remove it. We have sent the dispute to *** and provided Ms*** with the response we received. We do not have ownership of the account or authority to change ***'s position. The account is on hold in our office and all collection activity from our office has ceased. Unfortunately, I am not sure what else we are able to do to assist Ms*** at this time

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept the response as far as I am thankful the business was smart enough to promise never to call me or my mother on this matter, OR ANY MATTER, ever againHowever, they are liars because they never placed me on hold or tried to transfer me to *** *** for verificationListen to the recorded call and you will hear Me T*** get angry and hostile when I ask him to verify his obviously information, and he, in a volitile tone, says that's "not his job."
Regards,
*** ***

From: *** *** ***Date: Tue, Dec 22, at 11:AMSubject: RE: Cleveland Revdex.com re: Unanswered complaintTo: *** *** ***MBW AC *** The phone number was provided by our client. We have removed his phone number from our system, If
he gets any additional calls please have him call me directly. Regards Monica Z***Controller440-*** *** ***440-*** ***

*** *** placed Ms*** account with our office for collection activity on November 30, 2017. Our office sent a notice of validation rights to Ms*** on December 1, 2017. On February 7, 2018, our office received written correspondence from Ms*** disputing the debt and
requesting validation. Our office sent validation of debt to Ms*** on February 8, 2018. Our office does not report debt to the credit bureaus on behalf of *** *** and did not report Ms*** debt. As such, our office is unable to impact the reporting of this account and suggests that Ms*** contact *** *** directly regarding any questions about credit reporting. Furthermore, our office does not own this account. The account remains the property of *** *** In light of Ms*** complaint, our office has closed its file as "cease and desist" and returned the file to *** *** for further handling. Our office will not be engaging in any further attempts to collect on this account. Thank you,Randi LN***

From: *** *** ***Date: Tue, Jul 21, at 1:PMSubject: Revdex.com * ***To: ***Cc: *** *** ***Dear *** ***, Please be advised that MBW is in receipt of the above referenced Revdex.com complaint filed with your office by
*** *** ** *** ** The telephone number identified by *** *** as belonging to him and his wife has been removed from our file and blocked from being called by our system *** *** should not receive any further calls from our office regarding this matter. We apologize for any inconvenience our efforts may have caused If you have any questions, please do not hesitate to contact me. Thank you,Randi Randi ** N***In House CounselMcCarthy, Burgess & Wolff, IncCannon RoadCleveland, OH 44146*** *** ***

*** placed Mr*** account with our office for collection activity on August 31, 2017. Since that time our office has attempted to resolve Mr*** dispute. In response to his dispute, we provided validation of the debt and a copy of the relevant invoice on November 7,
2017. On November 29, 2017, after Mr*** continued to dispute, *** advised our office that they had not received payment on the outstanding balance. *** stated that the payment receipt provided by Mr*** was for his local/residential account and not the account currently in collections with our office. As we have been unable to resolve Mr*** dispute, we have closed the file in our office and returned it to *** for further handling. Our office will not be engaging in further efforts to collect on this account.Thank you,Randi LN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My main concern with this contact from the company was the aggressive nature of the solicitation of debt, even though they had the account statement from the beginning that stated the *** account was through '*** *** *** ***, not *** *** * ***If they contacted *** *** *** and they said to contact us, there should have been no reason to reach out to us since, again, that account is in their nameThe employee was very aggressive in nature, as many other people who have publicly reported this company on the Revdex.com website have pointed out (including other websites).I have requested that the company be fined for this predatory nature and that I be reimbursed $for the aggravation I endured during this 'misderstanding', as they put it.Per their own response, they attempted to contact me on November 8, 2017, but did not even attempt to request invoice copies directly from *** until November 9, 2017, and still did not end up providing those invoices to me until yesterday, November 29, 2017.I am not comfortable letting this company get away with this business practice with no penalty
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please allow me to apologize on behalf of McCarthy, Burgess & Wolff for any inconvenience our representative may have caused Ms*** in her handling of this matter. Our agency does not condone the conduct exhibited and will manage this internally according to our
policies. Per Ms***'s request, we have coded the account as a cease and desist request and will not contact her regarding this matter again. The account will be returned to our client for further handling

Thank you for your assistance!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As a third party collection agency, McCarthy, Burgess & Wolff ("MBW") has legal obligations to ensure that it is not disclosing the existence of any debt to any third party. Due to these obligations, MBW has implemented identity verification procedures that all agents must follow when
handling any collection matter. MBW was unable to verify *** ***s identity and was therefore unable to provide information over the phone. MBW did send a notice of validation rights regarding the debt to the *** *** ***d address on October 5, 2017. Per *** ***s request in this complaint that MBW cease and desist all contact with her, MBW is unable to comply with her additional request for verification of debt. MBW has closed its file as cease and desist and returned it to the original creditor for further handling. MBW will not be engaging in any further activity to collect on this debt.Thank you,Randi L***

*** placed this account with us for collection efforts on February 11, 2016. We are treating this complaint as a cease and desist and have removed all telephone numbers from our file. The account has been placed on hold pending recall by our client. Our office will not engage
in further efforts to collect on this account
Thank you,
Randi

From: *** *** ***Date: Tue, Jul 21, at 4:PMSubject: Revdex.com # ***To: ***Cc: *** *** ***Dear *** ***, Please be advised that MBW is in receipt of the above referenced Complaint filed with your office by
*** *** of *** *** of *** *** This account was placed with our office by *** on June 10, On June 16, 2015, *** *** advised that this account had been paid directly to *** Our office attempted contact to obtain additional information in order to verify that the account had been paid The payment date, check number, and amount of payment was provided to our office by *** *** On June 23, 2015, our office contacted *** and asked them to confirm receipt of payment On June 24, *** advised that no payment had been received This was relayed to *** *** on June On June 29, *** advised MBW that the payment had been received and that there was a balance remaining MBW sent a letter advising of the remaining balance On July 13, MBW received written correspondence via email from *** *** advising that the remaining charges were erroneous and invalid It was further requested that MBW cease and desist all further communication No further efforts to contact anyone at *** *** of *** *** were attempted by MBW The account has been placed on hold and MBW is requesting permission from its client to close the file as paid. We apologize for any inconvenience our efforts may have caused If you have any further questions, please do not hesitate to contact me. Thank you,Randi Randi ** N***In House CounselMcCarthy, Burgess & Wolff, IncCannon RoadCleveland, OH