Limo Cab Company

[redacted] placed an account owed by [redacted] with McCarthy, Burgess & Wolff ("MBW") for collection activity on 11/01/2017.  Since placement, MBW has been in contact with a number of individuals at [redacted] regarding this matter...

including David Z[redacted] and Becky H[redacted].  On November 6, 2017, MBW spoke with Mr. Z[redacted] who stated that he had talked with his [redacted] agent and she verified that the bill placed with MBW for collections was due.  Mr. Z[redacted] advised MBW at that time that he would get the bill paid.  On Friday, 11/10/2017, Beck H[redacted] called MBW and paid the principal balance in full via ACH payment.  The account was updated as principal paid in full and is being returned to [redacted] as such.  MBW has not engaged in additional efforts to collect this account since receiving payment.  If there are further questions or concerns, please contact me so this matter can be resolved.Randi [redacted]In House Counsel

[redacted] placed a commercial business account owed by [redacted] with our office for collection activity on 12/01/2017.  Upon review of the call between Melvin L[redacted] and [redacted] I would like to take this opportunity to apologize...

for any confusion or inconvenience [redacted] may have experienced.  Mr. L[redacted] did not make it clear to [redacted] that the debt is owed by [redacted].  [redacted] was provided to us by [redacted] as the contact person for [redacted].  Mr. L[redacted] is fairly new to MBW and is still learning MBW policy and procedure.  It is MBW policy to cease direct contact with anyone who is represented by counsel and to only engage in communications with the attorney.  When [redacted] mentioned her attorney, Mr. L[redacted] initially took an overly cautious approach believing that he could only speak with her attorney after that time.  MBW has moved the account to a manager for further handling and has requested all supporting documentation from [redacted] to send to [redacted] upon receipt.  MBW is conducting training sessions with Mr. L[redacted] regarding application of internal policies and procedures to better serve customers in the future.If you have any questions or need additional information, please contact me.Thanks,Randi [redacted]General Counsel

---------- Forwarded message ----------From: [redacted] <[redacted].[redacted]@gmail.com>Date: Fri, Apr 8, 2016 at 6:37 AMSubject: Fwd: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: [redacted]@cleveland.Revdex.com.org[redacted],I was contacted by the company...

yesterday afternoon. They were calling about a debt with [redacted] and that account has already been paid. The confirmation number is [redacted].I had received a few calls from [redacted], but the calls were so few and far between and they gave a different name each time they left a voicemail, so I figured their accounts were just screwed up - especially since the calls started almost two years after that account had been closed.I would appreciate it if McCarthy Burgess and Wolff would confirm payment with [redacted] and close this account. They will also need to retract any reports they made to any/all credit bureaus.I appreciate your help thus far. Enjoy the weekend!Regards,[redacted]

[redacted] placed a commercial business account with our office on January 28, 2016.  Our office sent an initial collection notice to the address provided to our office by [redacted] on January 29, 2016, which is different than the address provided by Ms. [redacted] in her complaint.  In an effort to locate valid contact information for the business, our collection agent performed conducted an investigation into the business and identified the principal of the business as [redacted].  Two telephone numbers were identified as possibly belonging to the business and/or Ms. [redacted].  The numbers were called and messages were left requesting a return call.  On April 29, 2016, Ms. [redacted] called our office and advised that she was not familiar with the account and would have her husband call us back.  Mr. [redacted] called the same day and advised that Ms. [redacted]'s identify had been stolen previously.  Per [redacted] procedure, the collection agent provided Mr. [redacted] with [redacted]'s fraud number.  Mr. [redacted] called back in later that day and advised that [redacted] told him that the cell phone number associated with this account was current and that they could not assist him.  Mr. [redacted] advised that neither he nor Ms. [redacted] was associated with the business alleged to owe the balance in our office.  Our collection agent explained that the information we obtained indicated that Ms. [redacted] was a principal of the business which is why she was contacted.  As both Mr. and Ms. [redacted] denied any involvement with the business, our collection agent removed their contact information from our file and have not contacted them in regards to this account since that time. 
Our office does not have any further information about the account.  It is currently on hold pending recall from [redacted].  Once closed in our office, it will be returned to [redacted] for further handling.
Thank you,
Randi

As Mr. [redacted] has requested not further contact from our office, we are treating his complaint has a cease and desist request.  We have closed the file in our office and returned it to our client for further handling.  Our office will not be engaging in any additional efforts to collect on...

this account.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: Z[redacted], Monica <monica.z[redacted]@mbandw.com>Date: Mon, Feb 22, 2016 at 3:49 PMSubject: RE: Revdex.com Message re: [redacted] ComplaintTo: [redacted] <[redacted]@cleveland.Revdex.com.org>Cc: "G[redacted], Steven" <steven.g[redacted]@mbandw.com>We have reviewed our file on...

this matter. The client who placed this matter is Verizon Wireless’ Mr. L** can contact the manager of that portfolio – Steve G[redacted] at 440-735-5100 ext 4253. Mr. G[redacted] can provide all the details of the file. Thank you, Monica Monica Z[redacted]Controller440-735-5100 ext 2305440-439-5941 FAX

[redacted] - [redacted] placed an account owed by [redacted] with our office for collection activity on June 12, 2017.  Our records reflect that our agent did call [redacted]'s mother in an effort to reach [redacted] believing that the number called was a good...

contact number for [redacted].  Our records further reflect that [redacted] did call our office on June 14, 2017 at approximately 1:10 PM EST and spoke with an account representative.  The account was noted to reflect that [redacted] requested validation of the amount placed in our office, was placed on an internal hold, and was forwarded to [redacted] for verification.  Our office does not report any information on behalf of [redacted] to any credit bureau and has not reported [redacted]'s account.  We have treated [redacted]'s complaint as a request to cease and desist, have closed the account in our office, and will not be engaging in any further efforts to collect on this account.  The account is being returned to [redacted] for further handling.Thank you,Randi ** N[redacted]

Our representative spoke to Ms. [redacted] on July 15, 2016 regarding a [redacted] Inc. aka [redacted] Wireless account that was placed with our office for collection activity.  At this time, Ms. [redacted] was offered a settlement to resolve the balance and set up payment arrangements with our office. ...

Ms. [redacted] agreed to the following payment schedule:  $100.00 on 07/22/2016, $355.44 on 08/05/2016 and $255.44 on 08/19/2016.  When the first payment was set up, it was inadvertently processed on the same day, July 15, 2016.  The error was realized and the payment was reversed the same day.  On July 21, 2016, Ms. [redacted] called in and talked to our representative again.  She asked if she could change the payment date of 07/22/2016 to 07/29/2016.  This change was made in our system and the payment was processed.
We sincerely apologize if our efforts caused Ms. [redacted] any inconvenience or financial hardship.  Please request additional information from Ms. [redacted] regarding the withdrawal of the $100.  We spoke to her after the inadvertent withdrawal and subsequent refund of the $100 on 07/15/2016 and she did not indicate that there was a problem with her account.  Is the issue with the $100 payment on 07/15/2016 that was refunded or with the 07/29/2016 payment?  Also, we processed a payment on 08/05/2016 per the agreed upon payment arrangement with Ms. [redacted]. 
We wish to assist Ms. [redacted], but need additional information.
Thanks,
Randi N[redacted]

Our client placed this commercial account owed to [redacted] from [redacted] on July 27, 2016.  Our office sent an initial collection notice to Ms. [redacted] as the contact person for [redacted] on July 28, 2016.  After telephonic attempts to reach her proved unsuccessful,...

a second written correspondence was sent on August 26, 2016.  This complaint is our first notification that Ms. [redacted] is alleging that this account was either obtain fraudulently or that the charges incurred were the result of fraudulent activity.  Due to Ms. [redacted]'s statements in her complaint that she did not wish to receive any further contact from our office, we have treated her complaint as a request to cease and desist.  As such, our file has been closed and the account is being returned to [redacted] for further handling.
Thanks,
Randi

Our office had reason to believe that Ms. [redacted]'s number ending in [redacted] was a valid contact number for a consumer account placed with our office for collection.  Ms. [redacted]'s number was removed from our file on July 22, 2016 as a wrong number and will not be called by our office again in reference...

to this matter. 
We apologize for any inconvenience our efforts may have caused.
Randi N[redacted]

We are treating Mr. [redacted]s complaint as a cease and desist.  As such, we have removed his numbers from our system, closed the file in our office and are returning it to [redacted] for further handling.  Mr. [redacted] will neot receive any additional contact from our office regarding this...

matter.

This account is a commercial business account for advertising services and not a consumer debt.  As such, FDCPA is not applicable and a debt validation notice is not required to be sent.   Please find attached a copy of the Initial Demand Notice that was sent on August 10, 2016.

We have researched this complaint and our records do not reflect that our office has placed any calls to the number ending in [redacted].  We are also unable to locate anything in our system associated with [redacted] or the address of [redacted]  Please ask the complainant to...

provide any additional information available so that we may act accordingly.  For example, is there another telephone number we are calling other than the [redacted] number?  Have we left messages with any detail that could assist in locating the source of the calls?We look forward to resolving this matter.Thanks,Randi [redacted]

An account has been placed with our office by our client, [redacted] Solutions, Inc. for a debt alleged to be owed by Ms. [redacted].  The address and telephone number provided to us by [redacted] as belonging to Ms. [redacted] match the address and telephone number Ms. [redacted] has provided...

in her complaint.  An letter was sent to the [redacted] Ct. address by our office regarding this matter on August 4, 2016.  We have received Ms. [redacted]'s request to unsubscribe from further email communication from our office and have removed her email address from our file and noted it accordingly.  Per Ms. [redacted]'s request, we will treat this complaint as a cease and desist and will not contact her further regarding the account.  If Ms. [redacted] wishes to discuss resolution, please have her contact our office directly and ask to speak with Tiffany H[redacted].
Thank you,
Randi

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the assistance of Revdex.com and the cooperation of McCarthy, Burgess & Wolff in the resolution of this matter.
Regards,
[redacted]

---------- Forwarded message ----------From: Z[redacted], Monica <monica.z[redacted]@mbandw.com>Date: Wed, Mar 23, 2016 at 10:19 AMSubject: RE: Revdex.com Message re: Active Complaint for [redacted]To: [redacted] <[redacted]@cleveland.Revdex.com.org>Cc: "[redacted]>Please be advised...

that this account was closed on March 3, 2016. Any additional questions on this matter can be directed to Ms. N[redacted] in our office at 440-735-5100 x 2235. Thank you, Monica Monica Z[redacted]Controller440-735-5100 ext 2305440-439-5941 FAX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon receipt of the phone number, we were able to identify the account associated with the number.  The number has been removed from our system and all calls will cease and desist. A debt collection account was placed with our office for collection by [redacted] which is the reason the calls were placed to the number ending in [redacted]  We apologize for any inconvenience our efforts may have caused and appreciate the additional information so that we could comply with the request.Thanks,Randi [redacted]