Lisa Leonard Designs

I ordered a bracelet on 11/11/I have filed numerous inquiries as to where my bracelet is and when I can expect delivery and no one can tell me the answer to those basic questions They keep saying it is in productionTheir own FAQ says production can take up to days, and it has been days since I ordered
I don't believe this company is reputable or even existing in California

I ordered a ring from this company on November on the InternetThey proceeded to charge my cardThen it is December and I still have not received my productWhen I try and attempt to call the company all I do is get voicemailThen I attempted to email them on multiple occasions and all I get back are automated messages saying that I will have it in time for Christmas with no specific shipping time They should never have charged my card before shipping the product

This company has the WORST customer service I have ever experienced I purchased gifts for family members The charms they sent did not fit on the chains Apparently you need special instructions which they do not send out with the merchandise Customer service sent a dead link that I could not access and then did not get back to me until after the holidays-TOO LATE! I was also sent the wrong size birthstone I paid for a large and was sent a small The frustration of not being able to have a conversation with a customer service rep is overwhelming The silver charms are cute BUT the chains they come on are junk Huge disappointment After days of trying to communicate with the company I just gave up and filed a complaint with my VISA company Lisa Leonard Designs has a ton of distribution locations (none indicated on their email correspondence) so I just sent back to the address recorded here on the Revdex.com site The best part was that when I tracked thru FEDEX to attempt to get a sender location....FEDEX tracking information stated that the point of origin was actually the Dominican Republic So although this company makes it sound like you are supporting an "artist/jeweler" that lives in the US, you are actually having something outsourced from another country

In I purchased four gold personalized stacking ringsThen, in April I bought one more, in rose gold, with my name on itWithin an hour of wearing my new ring, it snapped in two, at the narrowest points at the beginning and end of my nameIf that wasn't bad enough, the breakage revealed that the ring is not "solid gold" as described by the company's website, but was, in fact, a composite ring coated in rose goldI have photos available to submit to anyone who would like to verify thisI returned the ring to the company using their prepaid labelToday, I checked on the status of the return only to see that USPS was unable to deliver itTracking reads: Delivery Attempted - No Access to Delivery LocationMy refund won't be issued until the return has been processedHow can you process the return if you don't accept delivery of the ring? Terrible quality productAre my other four rings coated gold and not solid gold as described at the time? That purchase alone was over $worthFor something that is misrepresented, I feel conned and cheatedAlso, those rings were matte when I received themThey are now bright shiny goldI don't mind, but they do not stay matte for long if that is something you are afterTerrible quality, terrible customer service

Cannot get a hold of the company after sending rings back to be resizedI'm getting frustrated by calling the number over and over againHave no idea how to get a hold of anyone--no one is answering my emails either Just want the rings back!!!!

Dear Lisa Leonard,
I wanted to get in touch with you regarding your customer service officeI feel you need to be aware of how horrible of an experience I have had
I ordered my mother a necklace for Mother's Day (first time grandma) on April 19, I was super excited to get this for her and planning on ordering myself something at a later dateUnfortunately, that will never happen
I chose standard shipping (probably the biggest mistake) since I ordered it in sufficient timeThe week of Mother's Day I started emailing your companyThe first person said my order was on time and I will receive it within days of orderingWell, that was at Day or On Day 15, I emailed againThis time there was an issue with my order and it was never processedThey had to do another orderThey apologized and said they would take percent off and priority shippingI ended up calling and talking to someone who said there was no guarantee I would get it in time for Mother's DayI then spoke with manager, Griphon, who took 50% off and continued to keep it at priority shippingHe also told me my necklace would be made in Southern CaliforniaI told him I lived in Southern California and asked whereHe told me he couldn't share that information but would be keeping an eye on my orderNever once have I heard from him againI received an email saying it shipped a few days later, but the tracking number wouldn't workIt also showed standard day shippingI called once again and was told there was nothing they could do
It is now the Wednesday after Mother's Day on vacation in HawaiiI asked my mom is she received her gift, given it was coming from somewhere in Southern CaliforniaShe said noI went back to try the shipping tracking site and my package is in New JerseySo again, I was lied toI'm more upset and disgusted than beforeYour customer service doesn't even care and it is going to hurt your businessYour jewelry is beautiful, but no one should have this trouble
I have three friends who have purchased through youOne of the three, the one who told me about your company, has purchased 5-piecesShe will never purchase from you again eitherSadly, I have had to tell my friends it's not worth the headacheIt is unfortunate
All in all, I really thought you need to know how your company is being ranI hope you can resolve this issue before more customers become as unhappy as I am

Please close complaintRetailer has reached out and settled dispute

I attempted to order a bracelet on Monday, 11/14/2016, and could not complete my order I could get all of the way through the process, but when I hit submit, I wouldn't get a response I let my phone cycle for minutes, then hit refresh on my browser I waited a little while, then tried again with the same experience I then tried with my laptop to no avail The 4th time I tried, I was able to submit payment through PayPal, but never received anything acknowledging my order from Lisa Leonard Designs Each time, I checked my credit card, and no charges except for the PayPal charge showed Yesterday, I noticed that I had pending charges against my card, each for over $ I have attempted to reach the company by Facebook, phone, and e-mail, but have only received a blanked statement via email I even left a voicemail yesterday that is yet to be returned In the blanket email I received yesterday, it stated that a confirmation for my original order would be sent and the

I purchased this item in mid-November during a "pre Black Friday" promotion that promised items ordered would arrive before the holidays The item I ordered is not "personalized" I have attempted to contact customer service several times to check on the status of my order and have only received conflicting information One email stated that because I ordered my item before December 8th I would have it before Christmas The other stated that they would send me a picture of the item because they would not have it for me in time for the holiday Their website even today claims to have items to their customers before Christmas!!!
I am very frustrated and feel that this company that claims to provide such personal, meaningful products should do a much better job of taking the care of its customers expectations

I placed an order for a customized necklace on March PERSONALIZED CROSS BAR NECKLACE
The order still has NOT been shipped Today is may I have called customer service and emailed several times
Their website states that items are shipped 1-weeks from order date My order was placed weeks ago

DO NOT DO BUSINESS WITH THEM! They screwed me over and have the most HORRIBLE customer service I've ever seen

I placed and order and paid in full for the spinner ring on 11/28/ I received the ring and it was too big I called their customer service and the rep gave me instructions to return for a re-size I used their return label included and returned the ring the day I received it This was on 12/12/ I followed up a week later and the was told the ring was most likely lost in the mail and to give it more time I waited another weeksame response I emailed the company on 12/and still with no answer I called the company again on 1/2/and was told they never receive the ring back but because of the tracking showing it was sent that they would just send me a new ring I called today and was told by a really rude customer service rep that my order could take 3-weeks and there was nothing he could do to help me I asked to speak to a supervisor and he said no one there could help me and no one wanted to hear my complaint I messaged the company through Facebook because it said they respond immediately And they were correct, they responded within an hour! However the message I received back stated that their rep was correct in telling me that no one could help me I need to wait the 3-order time I have stayed in contact with this business and they have had my payment since 11/28/ Disgusted

This matter has been settled and we are issuing the customer a full refund on both ordersThe following is the most recent between us and the customer
Hi E***,
Thank you
so much for your responseI HIGHLY value your feedback and definitely take it to heartAs a growing company in a busy season, areas for improvement have been highlighted and will be addressedI’m looking forward to sharing your feedback with our CEO and Lisa
Your order will be refunded todayIf you do change your mind, please know, we would be happy to remake one or both of those pieces for you, free of charge
I am sorry that we have taken so much of your timePlease don’t worry about sending the pieces back
Thanks,
***
On 5/5/16, 11:AM, "Elise Kochtitzky" wrote:
Thank you for the emailThe refund is all I ask, I don't need the replacement pieces. I appreciate your effort in the matter, however
I understand that mistakes happen, certainly (although of them being messed up gives me a lot of pause)I've had them happen beforeTo me, how the company handles them is what is importantFor example, about years ago (before the days when you could snap a photo with your phone and email it to the company!), I ordered martini glasses off a Pottery Barn registry for a bridal showerI received margarita glasses that were not on the registry the week before the showerI called pottery barn and explained, they overnighted me the correct order and when I asked how to return the margarita glasses, they told me to keep them for the inconvenienceMy only real inconvenience was the 5-minute phone callI still remember this and recount it as a positive experience with Pottery Barn
When the State of My Heart piece arrived, a gift for my mom that I ordered while pre-Mother's Day delivery was guaranteed, I immediately snapped a photo and sent it in to inquire about a replacement before Mother's Day (I love the piece itself, it is beautiful, one of the hearts was just really off, and it happened to be the state in which my mom lives, so it would be noticeably wrong to her and everyone else)I was told that it couldn't be done before Mother's Day because of all the Mother's Day orders you hadAgain, I do understand the business decision of not interrupting production during crunch timeIt's better to have one unhappy customer than many! So I asked for a refund, so I could get my mom something else (which will consume extra time and I will probably have to drag a preschooler through stores to do so, but that's an inconvenience that's ok, but an inconvenience nonetheless), and was told I basically have to jump through hoops to get itI don't have a printer right now and can't use my office printer for personal items, so I would have to find somewhere to print the return label, likely taking my lunch break and not eating to do so and paying for the print offI don't have mailing envelopes, so I would have to take another lunch break or drag a tired preschooler after work to go buy those
I certainly understand a customer effectuating and paying for a return when they simply don't like the piece, and your policy on rings that don't fit is very clearly set out on the websiteBut I don't understand making a customer jump through hoops and wait for a refund when the product isn't right, especially when the customer has sent proof of the error
Of course, I was much more emotionally upset when I noticed the crossbar had broken, as it was a big deal for me. But it's ok, these things happen, and I just wanted it to be resolved properly, as wellThank you for doing so and processing my refundI'm happy to send the pieces back if y'all can mail me a shipping label
Thank you,
Elise Stewart
Sent from my iPhone
On May 5, 2016, at 12:PM, Alex Creswell wrote:
Hello Elise,
My team has alerted me to the issues with both of your orders and I wanted to reach out personally to sincerely apologize for our mistakesI was the one that received your email about how much the cross bar necklace means to you, and it made me so happy to know how much it meant to youI feel beyond embarrassed that the stone fell out
My intention is not to offer any excuse for our mistakes but rather ask that you accept my apology and believe me when I say, it is SO important to me and us as a company that you have beautiful meaningful pieces that last for years to come
I will refund both of your orders in full and send you replacement piecesIf you wish to send back the incorrect and damaged necklaces when you receive the new ones, that would be great, but if you would rather not, I totally understand
The refund will appear in your account within hours and I will have your order shipped to me first so I can personally inspect the quality before we send them to you
Please let me know if there is anything else I can do for youI would also be happy to hop on a phone call if you would like to discuss any of these details furtherI will be in touch with your new order information later today
Thank you for understanding,
Alex Creswell
Brand Manager
lisaleonard.com

Do NOT do business with Lisa Leonard Designs I placed an order on 11-14-16, it was immediately billed to my credit card and I have yet to receive the ring which was a Christmas present Seriously, two months and no ring? They sent me a postcard with a picture of the ring on it to give to my daughter for Christmas What a disappointment! They don't answer their phone and it takes hours to get an email response and then it is automated Not sure what step to take next but my advice is to not do business with them when there are other legitimate businesses out there just waiting to do business with you in a professional manner

I ordered two pieces of jewelry from this place Both were guaranteed by Mother's Day One was a "state of your heart" necklace- it is in the shape of the U.Sand they stamp hearts in the location of the requested states I requested Louisiana and Mississippi The Mississippi stamp is about in Indiana I complained and asked for a replacement for Mother's Day They've demanded I print off paperwork (although I do not have a printer) and send the first back before I can get a replacement or refund They refuse to do anything before MOther's Day, despite the fact that these items were guaranteed in quality and to be received before Mother's DayI sent a photo of the necklace, so they have proof that they were unable to understand where Mississippi is The second necklace was initially satisfactory, but after wearing it for only days, the (real) emerald stone fell out of it and is gone I also sent them a photo of this I have received no response from them I am having to

Ordered productPast due in initial delivery date and still have Never delivered and communication times initiated my me not them with no delivery date stated Was promised a card stating this gift is coming and never received the card either

DONE with this business...my fiance and daughter ordered me stacking rings for mothers day on April 27th and he paid for expedited shipping and was told it was guaranteed to be here by Mothers Day as long as he bought it on or before April 28thIt is now the Monday after Mothers Day and it still hasnt arrivedI have emailed and called so many times my head hurts and all I have gotten is generic answers and a snotty rude girl on the phoneI want my order and I expect a refund for the shipping at the VERY LEASTI have given them every opportunity to resolve this issue and they haventThe icing on the cake is the fact that I was told they shipped Thursday but still have no status on the tracking and when I emailed about that I WAS IGNORED...horrible way to do businessIf I could give ZERO stars I would!

I received a broken peice of jewelry from Lisa Leonard DesignsI have attempted to contact Lisa Leonard Designs for days via email, phone, and FacebookHowever, I have received no response from the companyLisa Leonard Designs is not responding to emails and is not answering phones at all

My husband placed an order on 11/25/for a necklace I wanted with our kids initialsHe accidentally ordered in the quantity section, so was charged for identical necklaces($118) When I received the order confirmation email from PayPal, I immediately contacted them via email and explained the mistakeI asked that they revise my order for and refund our money ($59) for the second necklaceI was told that they can never revise orders, and we had to wait until both necklaces were deliveredThen we could return one for a refundWell weeks later we received the package, and only necklace was in it! How am I supposed to return the 2nd necklace for a refund if I didn't even receive it? As of now we paid for necklaces and only received oneI emailed them today and explained the current situation and asked for then to now refund the money we paid for the second necklaceI'm waiting to hear back, but I am expecting this will be a problem

K*** ordered a thin sterling cuff on 11/and selected 1-week shippingOn 11/we refunded her the $shipping cost, as requested by the customerThere was a delay on the order and on 11/we canceled the order and issued a full refundDuring the holiday season, we did experience a handful of later orders and are sorry that Kathy felt the effects of that