LivingSocial

I received an email with a discount code for Livingsocial the other dayI was browsing the site and wanted to go to the cart section to apply the code to see what the final price would beThe site asked me to log in before taking me to the shopping cart page - which I didWhen I logged in I was charged for the item I was looking at without any confirmation on my behalf! When I asked for a refund they sent me an email saying I would get the money put back into my accountWhen I checked back they had tried to give me Living Social dollars instead of putting it back in my bank account! I am still waiting to get back the money I never agreed to spend in the first place!!!! Has anyone ever been on a site where you dont put an item in your cart, review it, and then confirm it??? NO! Bad businessWhen I finally got through to customer service (from everything I have seen it sounds like most people dont get through) they acted like they were surprised so many people are calling with the same complaint!

On March 13, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the complaint on March 22, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund in the amount of $from his purchase made on August 29, because he states his redemption codes were not working on the day that his vouchers were set to expire We’re sorry for any inconvenience [redacted] has encountered when trying to redeem his voucher We have gone through all of the codes that [redacted] received for his [redacted] purchase and have confirmed that all of the codes are still valid and are able to successfully be applied to his printsWe understand that the expiration date of the voucher states that it is on March 12, 2014, however the codes are still valid and active and able to be applied towards their respective size canvas printsAs [redacted] redemption codes are successfully active, we are not able to process a refund for his purchase but we have added Deal Bucks to his LivingSocial account for him to apply automatically towards his next purchase with us We hope that this resolves [redacted] issue Best regards, Phylicia

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid $in the form of credit which I paid consideration for through ***.com's subscription service The deal voucher I purchased with it makes explicitly clear that the Paid value is $LivingSocial policy states the paid value is refundable, both on your voucher terms posted at [redacted] ( [redacted] ), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy) The policy should mean what it says If it does not, LivingSocial is deceiving its customersI appreciate LivingSocial refunding the $credit 'as a courtesy', but this complaint is a policy issue LivingSocial should honor it policy as a matter of course, not as a special courtesy Regards, [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern with your voucher for [redacted] Meadery, that was not the experience we were expecting you to haveWe are sorry to hear that you were unable to use the voucher before it expires due to the availability of the datesWe can convert this voucher to a $LivingSocial credit equivalent to the amount that was debited from your credit card account This deal bucks is non-expiring and it will be automatically applied on your next LivingSocial purchase.With regards to your concern with your account being deactivatedOn October 18, we received an email with a request of account deactivation, we apologize that we were not able to confirm that request has been processedWe can re-activate your account for you to maximize the credit that we will issueKindly provide the following information: [redacted] Last four digits of the card on file [redacted] Billing address associated with the cardYou can reply to the email we sent a moment ago from [redacted] @livingsocial.com.Thank you for understanding[redacted] **SupervisorLivingSocial Customer Support

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on May 18, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on April 13, for $and has since had trouble receiving the itemLivingSocial apologizes for the experience that ** [redacted] had with this voucherAfter escalating to our Merchant Services team, we have confirmed and determined to process a refund for ***The refund was processed in full on May 8, to ***’s [redacted] account in the amount of $This credit would post within three to five business daysWe hope that this resolves ***’s issueBest regards, ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Coupons were not mailed and I have not received themNo one from living social has called my me regarding this matterI have already called living social times regarding this issue and will not call backPlease issue a refund to my credit card for the full purchase price of the voucherLiving social has refused to honor the advertised items and it has been almost six months since I purchased the voucher and this is way longer than the advertised timeframe of weeksThe advertised coupon did not state that I would have to call living social and provide any additional information to living social in order to receive the couponsI cannot and will not spend additional time on this matter and do not wish to do business with an unethical companyPatiently awaiting a full refund to my credit card Regards, [redacted]

On June 13, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on June 14, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund processed on her March 9, 2014, $purchase, for a deal offered by the merchant [redacted] *** [redacted] requests this refund because she is unsatisfied with the results of the services provided by [redacted] *** We have reviewed ** [redacted] ’s request and apologize for any inconvenience she has experienced with this dealAs a result of the services having been provided by [redacted] as detailed on the voucher that ** [redacted] purchased, we are unable to process a refund on this purchaseAny dissatisfaction with the results of the services provided would have to be addressed directly with [redacted] *** We hope that this resolves ** [redacted] 's issue Best Regards, ***

On July 3, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on July 7, *** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because *** [redacted] claims she had not received her product from [redacted] *** We have reviewed ***’s request and find that this purchase was not made through LivingSocial, but through [redacted] *** LivingSocial is not affiliated to [redacted] or [redacted] ***We hope that *** [redacted] is able to have her issue resolved by contacting the mentioned merchants Best Regards, ***

On February 9, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 14, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he received an email for up to seven nights in [redacted] starting at $239, but when he tries to book the seven days, the price is over $ LivingSocial apologizes for the inconvenience ** [redacted] experienced when he attempted to purchase this dealThe pricing listed in this deal is correct, however, this deal is no longer available for purchaseThis deal included several options available for purchase, based on how long the purchaser wished to stayThe two night stay for two is priced at $234, and the price goes up if the purchaser would like to stay additional daysTo stay seven nights would be $for a standard room We apologize for any confusion that ** [redacted] experienced when he viewed this dealFor the inconvenience, Deal Bucks have been credited to ** [redacted] ’s account We hope that this resolves ** [redacted] ’s issue Best regards, ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] The response appears to be a copy of the response sent earlier I am rejecting this response because: I paid $in the form of credit which I paid consideration for through ***.com's subscription service The deal voucher I purchased with it makes explicitly clear that the Paid value is $LivingSocial policy states the paid value is refundable, both on your voucher terms posted at [redacted] ( [redacted] ), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy) The policy should mean what it says If it does not, LivingSocial is deceiving its customersI appreciate LivingSocial refunding the $credit 'as a courtesy', but this complaint is a policy issue LivingSocial should honor its policy as a matter of course, not as a special courtesy Regards, [redacted]

On November 28, 2016, the Revdex.com received a rejected response from [redacted] , Case Number [redacted] Ms [redacted] rejected the response stating that the Ms [redacted] would like to be able to use her Deal Bucks for Groupon purchases and there is nothing on LivingSocial she would to purchaseLivingSocial apologizes for the experience that Ms [redacted] had with this dealWe are unable to process your refund from Deal Bucks to credit cardDeal Bucks can not be transferred in anywayThe great thing about the Deal Bucks in Ms [redacted] 's account is that they don't expireWhen ever Ms [redacted] is ready to make a purchase on LivingSocial her Deal Bucks will be available Our records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms [redacted] with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms [redacted] 's issueLillian B [redacted]

On July 8, the Revdex.com received a rejected response from [redacted] ***, Case Number [redacted] Mr [redacted] rejected the response because we won’t process a refund when he did not receive [redacted] coupons included in the dealLivingSocial apologizes for the inconvenience this has cause Mr***LivingSocial has explained that [redacted] is in charge of sending the coupons and providing the tracking numbersLivingSocial serves as the middle man to the deal but does not directly provide the services or productsLivingSocial is responsible for providing the discounted price of the voucherMr [redacted] is encouraged to contact [redacted] to receive any additional compensationWe hope this resolves Mr***s' issueBest regards, Tayler H***

On November 28, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on December 12, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unhappy with her experience with [redacted] and wants to ensure that LivingSocial investigates the merchants that run on the site LivingSocial apologizes for any frustration associated with this matterLivingSocial works to bring consumers together with new businesses in their areaAll merchants that apply to be on our site must go through an investigation by our Sales teamThis investigation includes checking licensing, insurance, and we check into the reviews that are currently availableWhile the deal is running, LivingSocial collects feedback from our consumersThis allows us to make the best decision regarding the deals, and merchants we continue to run on our websiteIn regards to any compensation that was to be provided by [redacted] , [redacted] will need to contact them directlyThey will be best able to assist in this matter moving forward We hope that this resolves [redacted] ’s issue Best Regards, Sarah

Complaint: [redacted] I am rejecting this response because: It is my understanding that the value of my voucher is worth what I paid for it But, because the company is no longer in business, I can not use it I believe that Living Social should compensate me somehow as it is not my fault the company went out of business Living Social must do something for those situations I think a fair response for them would be to allow me $of credit on Living social so that I can use the value to purchase other items on their site Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This does not resolve the issue of representing a merchant and accepting monies on their behalf that does not have a license, a physically or post office box address to file a complaint or small claims court with and they did not provide the services that were described in the living social dealThey provided me with a washed car NOT DETAILED with scratches added - NOT TAKEN AWAYI want the monies I am out from your representation of an unlicensed merchant with whom I cannot serve papers for small claims court nor file a complaint against with the Revdex.comAll of the poor work they did is detailed with photos at www[redacted] .com Regards, [redacted]

On December 12, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted] LivingSocial received the complaint on December 12, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she only relieved one of her refunds but not the other due the refund going back to a credit card that Ms [redacted] no longer hasLivingSocial apologizes for the experience that Ms [redacted] had with those dealsOur records indicate that we have provided resolutions to all her requests according to our policiesWe recommend Ms [redacted] to contact her backing institution as LivingSocial did process the refund to the original form of purchaseLivingSocial is happy to assist Ms [redacted] with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms [redacted] ’s issue.Best regards,Lillian B [redacted]

On February 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 17, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has not received his charger, and is requesting a refund LivingSocial apologizes for the experience that ** [redacted] has had with usOur records indicate the voucher has already been redeemed with the merchant, and the merchant is in the process of fulfilling all of their ordersWe apologize that ** [redacted] has not received this product during the time he expectedWe are currently working with the merchant to get ** [redacted] a status to his order as soon as possibleAs a courtesy, we offered an out of policy Deal Buck refund, a cash value credit, but that offer was declinedWe are unable to offer a credit card refund at this time because the voucher has been used and the order is in the process of being fulfilled We hope that this resolves ** [redacted] ’s issue Best regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

On August 24, 2016, the Revdex.com received a rejected response from [redacted] , Case Number [redacted] Ms [redacted] rejected the response stating she could not successfully reach the merchantLivingSocial apologizes for the experience that Ms [redacted] had with this dealLivingSocial is unable to issue this refund to your orginial form of payment, as it if out of policyThe consumer has seven days to contact LivingSocial to receive a credit card refund for a purchase.We encourage Ms [redacted] to use the Deal Bucks that were issued for this purchaseLivingSocial is happy to assist Ms [redacted] with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms [redacted] 's issueBest regards, Tayler H***

On February 17, 2014, the Revdex.com received a complaint about LivingSocial from *** [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 17, ** [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has been unsuccessful in her attempts to discontinue her email subscription with LivingSocial LivingSocial apologizes for the experience that ** [redacted] has had with usOur records indicate that we do not have an account associated with the email address related to this disputeIf ** [redacted] can provide her email address associated with LivingSocial we would love to assist her in unsubscribing from our email list We hope that this helps resolves ** [redacted] ’s issue Best regards, ***