LivingSocial

Bought a couple laps in a race car for my husbands birthdayFollowed the directions to schedule a time slot with the company (Motorsport Labs) and waited to get a confirmationMonths later, approaching the day of the drive I still have received no emailI called the company on the number listed on their website and left numerous messages (no response) and also emailed them (no response) although their website says they will get back to you in hoursI called Living Social to try to get some results and they tried to call Motorsport (no response)They told me that they are a third party and there is nothing they can doI should just show up and hope they have my reservationOh I seeI'm out over a hundred bucksRep told me they have no action they can take and it's not their responsibilityReally? Didn't they represent them and promote them on their website? YupDidn't they take my moneyYupI asked if there was someone else I could talk to at Living SocialNopeNice

On May 16, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] , BBB Case Number [redacted] . LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he purchased a... voucher on March 5, 2014 for [redacted] in the amount of $170 and was unable to use the voucher at the location due to restrictions described under [redacted] ***’s policy. Their policy state, “Our rooms accommodate two non-smoking, pet-less, fun-loving, hearty eating adults.” In the attempt to ensure that **. [redacted] was able to have a place to stay, the [redacted] made a reservation for **. [redacted] to stay at the [redacted] Inn for one night. [redacted] paid $133.68 for this one night stay out of courtesy. In respect, **. [redacted] was provided with 37 Deal Bucks towards his LivingSocial account. We have reviewed **. [redacted] ’s request and apologize for any inconvenience he has experienced with this deal. Our refund policy for this purchase allowed for 30 days from the time of purchase for **. [redacted] to request a refund. As this request is outside of our policy, and the voucher is forfeited in the attempt to use outside of previous agreement specified on the merchant’s website, we are unable to refund **. [redacted] ’s purchase. Best regards, ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not heard from [redacted] *** I don't know where to look up and see if they are fully licensed and bonded do you? I don't think that they are can you find out? Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Bottom line is the headline includes " [redacted] " for $in the headline You can not buy [redacted] from this vendor for $ It is the classic bait and switch tactic where it lures you in with a great price and when you open up the advertisement, it states [redacted] is $ That is a flat out lie! Regards, [redacted]

On November 21, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on November 22, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is unable to process a refund for an expired voucherLivingSocial apologizes for the experience that Ms [redacted] had with this dealWe are unable to process any type of refund for this voucher as it has expiredHowever, if Ms [redacted] has any emails or documentation showing she contacted the merchant regarding Voucher # [redacted] , we will be able to issue a refundIf the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Ms [redacted] is interested in sending documents, he can send it to [redacted] In this email she will need to include the numbers [redacted] in the subject lineOnce we receive that documentation, we will be happy to issue a refundVoucher # [redacted] is not eligible for any type of refund as the voucher is marked as redeemedWe hope this resolves Mr***'s issue.Best regards,Lillian B [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] did not come out to my house they subbed the work out to an unlicensed man the name of that company is [redacted] out of Cherry Valley, MA Can living social find out why they ( [redacted] ***) sent an unlicensed company out to my house? I contacted another hvac company and they use brushes to clean the ducts not blowing it out and sucking it up through a vacuum The man did not properly close the vents or cover the vents and dirt and soot got all over my house and dog! Living social needs to know that this company has or other names that they go by and are not a legitamite company out of massachusetts Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] If no availability on date I asked for they could of asked if another date would of worked for me rather than just deny by requestI actually asked about two dates and find it hard to believe that a Sunday night was booked solid

Purchased some King size sheets from Living SocialReceived Queen sized sheetsIt's been a week since it was delivered and I have yet to get a hold of anyone to resolve this issueNo email address or contact on website availabletoll free numbers they have listed (888-808-& 877-521-4191) are out of serviceLast known number I've been on hold for over and hour times in the past week

On February 4, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our February 18, response on February 19, ** [redacted] rejected LivingSocial’s response via the Revdex.com because he wishes to have LivingSocial honor the deal for [redacted] Resort & Spa [redacted] at the amount of $for a seven night stay We’re sorry for any confusion that ** [redacted] has experiencedAt this time the deal for [redacted] Resort & Spa [redacted] is no longer available for purchase on our siteThere is a limited amount of time that our deals are able to be purchased and once that time frame has ended we are not able to add any additional purchases even if the request may have been made prior to that ending dateAs previously stated, we understand that the email that ** [redacted] received was confusing in regards to the pricingHowever, once arriving to the deal page to make the purchase we provide a list of the prices for a two night stay all the way until a seven night stay since the prices do vary We hope that this resolves ** [redacted] ’s issue Best regards, [redacted]

On July 30, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our August 17, response on August 21, Ms [redacted] rejected LivingSocial's response via the RevDex.com because she no longer has the account the refunds were processed to, and she is requesting compensation At Ms [redacted] ’s request, LivingSocial has recharged the credit card ending in [redacted] for $LivingSocial has since processed the refund for $to the card Ms [redacted] added to her account, a [redacted] card ending in ***The full refund was processed on August 28, and can take three to five business days for it to appear in her accountMs [redacted] requested that LivingSocial provide Deal Bucks for compensation to her for this matterIn reply to that request, LivingSocial agreed to add Deal Bucks to her accountMs [redacted] has since denied our acceptance of her original request for compensation, asking it be increased to Deal Bucks LivingSocial’s original acceptance of Ms [redacted] 's original request for Deal Bucks still standsHowever, no additional compensation will be offered We hope that this resolves Ms [redacted] 's issue Best Regards, Sarah

Hi [redacted] Thank you for reaching out to us through the Revdex.comWe have reviewed your most recent comment and all internal Living Social correspondence.We apologize for what happened to the item that was not delivered from your voucher 1800HousewaresWe’re sorry to hear that you were unable to receive your purchased item in time for ChristmasWe didn't mean this to happen and cause you inconvenience.Regarding your concern, it appears that this issue was resolvedWe have processed a refund to your credit card ending number [redacted] with the total amount of $on January 2, This will be reflected to your bank statement within business days.If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comRegards, [redacted] **ManagerLivingSocial Customer Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As the response said "This purchase for $78.88 did not process, and the stay was not booked. [redacted] then purchased a stay at the [redacted] Atlanta." I just saw my credit card account and the amount $78.88 is still on my bank statement. The attachment showed the the detail about my bank statement and my credit card dispute information. I hope they can refund this amount to my credit card. thank you. Regards, [redacted] ***

On February 7, 2014, the Revdex.com received a complaint about LivingSocial from James [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our February 9, response on February 14, ** [redacted] rejected LivingSocial’s response via the Revdex.com because he would like to be refunded back to his credit card for his purchase to [redacted] We have reviewed ** [redacted] ’s request and apologize for the inconvenience** [redacted] didn’t contact LivingSocial until long after the voucher expiredThe voucher expired on October 28, 2011, and ** [redacted] didn’t contact LivingSocial until January 11, During this time the merchant was still in business so no refund was offered** [redacted] contacted LivingSocial again on January 26, to request a refundSince the merchant went out of business after the voucher expired, Deal Bucks were offered** [redacted] rejected the offerNo other compensation may be offered at this time We hope that this resolves ** [redacted] ’s issue Best regards, ***

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.We apologize for all the back and forth and we didn't mean this to cause you more inconvenience.Regarding your concern about the invitation email for [redacted] deal, we didn’t mean to cause confusionThe link leads you to the website of the merchant to give you more information regarding to this deal, and for you to investigate further before purchasingPlease be advised that we can only give refund to you purchase from LivingSocial, however we have issued $deal bucks credit for all the trouble and inconvenienceThis credit will be automatically applied on your next LivingSocial purchasePlease be informed that you have days to use the credit until they’re spent for another great deal.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding[redacted] **MangerLivingSocial Customer Support

On June 23, the Revdex.com received a complaint about LivingSocial from Tammy [redacted] , Case Number [redacted] LivingSocial received the complaint on June 28, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the merchant told her the wrong appointment time LivingSocial apologizes for the experience that Ms [redacted] had with this dealOur records indicate that we have provided refunded her in the amount of $back to the card ending in LivingSocial is happy to assist Ms [redacted] with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms [redacted] ’s issueBest regards, Tayler H***

I rarely use Living Social, but I saw that Living Social was having a 15% off promotion, so I was playing around on their websiteI found a service I was interested in, and wanted to see the new price was (with the 15% discount) in my cartI added the service to my cart, and the screen said "log in to continue"I logged in, thinking I would be able to review my order before purchasing, as basically every other website allows you to doWrongIt bought me the service without warning meSince my credit card had expired, it was labeled as a pending purchase, so I couldn't request a refund onlineIt also would not let me cancel the orderLiterally my only option was to update my credit card and finish the purchaseLong story short, I had no option but to call Living SocialWhen I fist called, they said my approxwait time was minutes, minutes later, I'm still on hold (as we speak)In short, they tricked me into buying something, gave me no option but to call in to cancel the purchase, and made me wait on hold all morning to resolve itBasically, I've lost time, money, and cell phone minutes because of their horrible customer service and business practices

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have responded to one of the LivingSocial customer service supervisors directlyHere is my message below in fullThank you for taking the time to respond to me and look into this matter fullyFirst, I appreciate the gesture of the $LivingSocial bucks and the gesture, out of the owner's own pockets, for the one night's stay at the [redacted] innHowever, these are not equivalent to the worth of the deal ($300) which I purchased from you and was made null and void simply because my wife is a breastfeeding mother on MOTHER's DAYClearly both [redacted] and LivingSocial failed to identify the inn as having a strict no child/baby policy which resulted in us being turned away at the very last minute and only after driving hundreds of miles [redacted] did their best to make up for this error but your company has given me nothing but grief until the matter was handed over to youTherefore, on principle and returning to my original argument, I reject the $in deal bucks and demand a full refund of $followed by a termination of my membership from LivingSocialIn return, I will not share this negative experience on any company review sites and will withdraw my complaint with the Revdex.com Regards, [redacted] Also, I would add their return policy is not applicable in this case because of the nature of the deal and having to reserve a room at the inn two or more months in advanceThe day policy makes no sense since [redacted] accepted my reservation in early March and then cancelled the deal on my family because of my nursing daughter on Mother's Day, May without specifying any such no child policy which would have caused me to NOT buy the deal in the first place and thus avoid all this grief and harassment

On April 14, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSoial received the complaint on April 15, ** [redacted] sent a complaint via the Revdex.com regarding LivingScoial because he purchased a voucher for Air Duct and Dryer Vent Cleaning from [redacted] on January 14, for $and claims the merchant had no showed on four appointments** [redacted] is requesting a complimentary service LivingSocial has reviewed ** [redacted] ’s request and we apologize for any frustrations he may have experienced At this time we are not able to honor a request for a complimentary serviceOur records show ** [redacted] contacted our Consumer Service team regarding the missed appointmentsWe contacted the merchant via phone and confirmed that ** [redacted] had an appointment that was rescheduled** [redacted] requested a refund and we provided a Deal Buck refund for the cost of the voucherIn addition, we also provided Deal Bucks as a courtesyDue to this we cannot honor the request for a complimentary service We hope that this resolves ** [redacted] issue Best regards, ***

On September 2, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted] Mr [redacted] rejected the response stating the vouchers are not expiredLivingSocial apologizes for the experience that Mr [redacted] had with this dealWe are unable to issue a refund for this purchase since the voucher is expiredThe promotional value has expired for these vouchers but the paid value is still activeOnce the voucher becomes expired, LivingSocial no longer serves as an agent for that merchantSince the merchant has gone out of business after the promotional period ended, Mr [redacted] has unfortunately forfeited his voucherLivingSocial is happy to assist Mr [redacted] with any difficulties he may encounter since he is valuable consumer to us We hope this resolves Mr [redacted] 's issue Best regards, Tayler H***

I purchased a coupon from LivingSocial and when I tried to redeem it, found out that the company would not ship to Hawai'i, AFTER they had accepted my order and redeemed the couponI tried to get a refund from Living Social on line and because The wine company had redeemed it, I could NOT request a refund online I contacted my cc company and they gave me a phone number to contact (LivingSocial does NOT list a telephone number online) The number I received from my cc company was NOT a working number I finally found a number online to contact LivingSocial The customer service person said he could give me a Living Social credit, but could NOT credit my cc I asked for a supervisorThe customer service customer abused me for OVER ONE HOUR before I was finally connected to a supervisor, who said she would credit my cc account and she gave me a confirmation no There is NO way I would ever use this company again! Pua