LivingSocial

On April 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our April 18, response on April 21, ** [redacted] rejected LivingSocial's response via the Revdex.com because the request for the proprietor's name, address and phone was not providedWe have reviewed ** [redacted] 's request and apologize we didn't fulfill his requestWe're more than happy to provide the proprietor's informaiton, which is: [redacted] FL ***They can be reached at: ###-###-#### We hope that this resolves **[redacted] 's issue Best regards, ***

Hello ***Thank you for reaching out to us through the Revdex.comWe have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint for the item you received for the [redacted] Nexus 32GB 4G LTE Smartphone, we appreciate you providing feedback about the item that you receivedWe can assure that the item is brand new, LivingSocial's items are accurately as advertisedOn the deal description, it also says that the Smartphone's carrier compatibility is Unlocked for all GSM carriers which includes [redacted] With regards to your refund request, we have received a report from [redacted] that you have disputed this chargePlease be informed that once a dispute is filed, LivingSocial will no longer be able to assist with any refund discussion for the order in questionPlease also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service If you have further question, please reply to the email we sent a moment ago from [redacted] @livingsocial.com for us to assist you further.Regards, [redacted] **ManagerLivingSocial Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on July 29, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she claims that LivingSocial falsely advertised an offer for [redacted] *** ** [redacted] claims the offer for [redacted] was falsely advertised because there is no charge for the cidery tour when taken directly through Blue Bee CiderLivingSocial advertised this offer as “$ ($value) for a tour of the cidery for 1, a souvenir cider glass & a T-shirt.” The souvenir cider glass is valued at $and the T-shirt is valued at $15, which totals the $value advertised in this offerSince the tours are given at [redacted] at no charge, LivingSocial did not add any additional value in the advertisement for this service LivingSocial understands Ms***’s concern with the tour being free of charge directly through [redacted] ***, however, the offer was advertised as a $value for a cidery tour, a souvenir cider glass, and a T-shirt, which is what Ms [redacted] received at the time she redeemed her voucher, therefore LivingSocial is denying Ms***’s request for a full credit card refund for this purchase ** [redacted] was, however, provided a credit of Deal Bucks to her LivingSocial account on July 21, We hope that this resolves ***'s issueBest Regards, Sarah

On October 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number LivingSocial received the complaint on October 31, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased four ticket packages to [redacted] vs [redacted] for November 1, As of October 30, 2014, [redacted] had not received her ticketsShe also claims that she has received military orders and isn’t able to attend the event, so she was planning on making other arrangements for these tickets [redacted] is requesting a full refund for these tickets LivingSocial sincerely apologizes that [redacted] didn’t receive her tickets in a timely mannerThe first request we received from [redacted] regarding this situation as on October 30, via email, which can take up to hours for a responseWe also want to apologize for any delay in a resolution for [redacted] Prior to processing her refund, we had to verify that these tickets weren’t used to attend the eventOn November 9, 2014, LivingSocial processed a full refund to the method of payment used to complete this purchase We hope that this resolves [redacted] 's issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The deal I purchased was to include weight management assistance The weight management assistance offered is at additional cost No where on the deal does it state I must pay more for weight management assistance I would like a refund since weight management assistance I thought I purchased is not included in the deal I purchased The deal reads: You'll learn sustainable strategies for managing your weight The discussion from the weight loss specialist was the programs they offer and the costs for these programsI have attached both the deal page and the worksheet showing cost for the weight management assistance not included in the deal Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I accept the refund, but these people are a joke After they cancelled cleaning dates times, I did threaten to report them to the Revdex.com I have all emails saved between us and I attempted to work with them up until the morning of the last scheduled appt He asked me to send a list of what needed done and said they would be there at 12: At noon he texted and said again they wouldn't be there as they didn't have enough manpower and said he was sure they wouldn't do a satisfactory job and just get a refund What a joke months or reschedules!!!! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: we felt we were misled We should have been told upfront of all the disclosures We had recently purchased a similar activity at the racetrack in [redacted] also from Living Social It was a fabulous experience and certainly more dangerous I did not have to sign a waiver like this one Sorry - disclosures should have been very clear from the beginning Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It's not "additional fees may apply" in the fine print, but WILL apply Since this fee is always charged, it should be disclosed in the fine print or this is just plain dishonest Livingsocial refuses to hold anybody accountable Anyhow, I've already closed my Livingsocial account, so any credits are just going into a black hole So, how about a $donation in my name to a charity: [redacted] in [redacted] , CO ( [redacted] )? And, Livingsocial needs to agree to hold merchants accountable when hidden fees always apply Regards, [redacted] ***

I purchased a voucher for a couples massage ($78) The company told me they no longer accepted Living Social I called Living Social, after waiting minutes and then getting cutoff, I called back This time I waited minutes and presented my problem to the agent and she told me that Living Social was not able to assist me, after a voucher is sold all responsibility of Living Social is over and the customer must work with the vendor I asked to speak to a supervisor, after waiting for another thirty minutes, the supervisor told me Living Social was not responsibleSo I explained that Living Social paid the vendor for services not provided! They replied that it was between me and the vendor! What a SCAM!!! Just lost $

I hope this gets through! In the last two days I've called the corporate office times and sat on hold for over two hoursToday I finally made contact with a personAfter explaining the situation, that the merchant isn't responding to my calls, emails, or messages, I had decided to call to get my money backThis is the second time I've used your services and have had terrible experiencesThis will be the lastI called to explain the situation, and although outside of my seven day period, asking for my cash back because I no longer wish to do business through youAfter repeating herself multiple times, I asked for a supervisor, multiple timesShe denied me from speaking With a supervisorTelling me that they'll tell you the same thingI had to say I was recording the call (which I was not because I know that's not legal) and she completely flipped on meFinally, I asked again, "then can I please speak to a supervisor"After more minutes on hold she comes back to tell me her supervisor is busy and she doesn't know when she will contact meAre you kidding? I've wasted over two hours on the phone trying to contact someone from your office and I finally do and they're the rudest CSR I've EVER spoken toI just need my money back because I will not be using your site, especially after my terrible experience this afternoonIf someone can please contact me to help me, it would be so appreciatedNo one has EVER called me backBeen over two weeks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] You asked for the details, here it is Up to nights [redacted] for $ [redacted] resort and spa [redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:there is no availability on the weekends when I am free to go to the event Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:even with the voucher that was active, I was told to try to contact the vendor, and meanwhile the voucher had expiredthe massage place which I have called everyday during the promotionthe phone number living social provided did not go to a person, just an answering machineand for last purchaseduring the voucher was on sale the shop did not have appointment available and plus when voucher deal was overthe shop asked to wait several day for bookingand plus the golf couponnever workedi have thought it was my computer so when I tried to use it on other computer it just didn't work and when I asked for refund living social told me what they are saying right nowsorry it pass the deal dayBut the coupon didn't work while being on the siteAnd still didn't workPlease I would like to know what to do with this companyThank you Regards, [redacted] ***

On January 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on January 4, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for [redacted] and it has been marked redeemed by the merchantShe has also been unable to request a refund for the voucherLivingSocial apologizes for any frustration regarding this matterOur Merchant Services team has attempted to contact [redacted] but has been unable to verify why they marked [redacted] ’s voucher as redeemedAt this time, we have processed a refund for $to the credit card ending in ***This refund will be posted to her account in three to five business days [redacted] was unable to request a refund online because the merchant had marked her voucher as redeemedOnce the voucher shows it has been used, a refund is no longer availableIf [redacted] has any questions regarding her refund, we ask she give LivingSocial a call at ###-###-####We’re happy to help.We hope that this resolves [redacted] 's issueBest Regards, Sarah

, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on November [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of the consumer not receiving the comprehensive services from [redacted] *** LivingSocial apologizes for any frustration the consumer has experiencedAfter thorough investigation of the consumer's claim, LivingSocial has communicated with the [redacted] ***LivingSocial has confirmed with the merchant that [redacted] ***'s services haven't been fulfilled, specifically the weight-management package, until the consumer reaches out to the merchant for the second and third appointments We hope that this resolves [redacted] ***'s issue Best Regards, Peter

On January 23, the Revdex.com received a complaint about LivingSocial from [redacted] * [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not received her two items that were purchased on December 3, for two separate purchases of $and $ We’re sorry for any inconvenience that ** [redacted] has encountered with her purchase for [redacted] ***We see that on January 29, ** [redacted] reached out to us through social media and we processed a refund back to her credit card on January 29, in the amount of $and $As the shipping amount is not charged by LivingSocial we are not able to process a refund for that amount paid, however we added Deal Bucks to her LivingSocial account to compensate for those shipping chargesThose Deal Bucks she can use automatically towards her next purchase with us** [redacted] ’s order is still within [redacted] ***’s system and she may still receive the itemShe would have to contact [redacted] directly to inquire about the status of her order We hope that this resolves ** [redacted] ’s issue Best regards, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.With regards to your complaint about your voucher for [redacted] Dinner, it is not our intention for you to have difficulties contacting the merchantWe apologize for all the inconvenience and we didn’t mean to trouble you about this concern.Upon making a review on your accpunt and contacts, we are unable to see any purchase or transaction for a [redacted] DinnerFor us to best assist you with your concern, kindly verify if your have other email address that you think that was used with LivingSocial or if this voucher was given as a gift.We would be glad to hear from you for a continuous assistance, you can reply to this email.Thank you for understanding[redacted] **ManagerLivingSocial Customer Support

On November 21, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on November 22, Mr [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is unable to process a refund for an expired voucherLivingSocial apologizes for the experience that Mr [redacted] had with this dealWe are unable to process a credit card or paypal refund for this voucher as it is outside of the seven day refund policyHowever, if Mr [redacted] has any emails or documentation showing he contacted the merchant, we will be able to issue a refundIf the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Mr [redacted] is interested in sending documents, he can send it to [redacted] In this email he will need to include the numbers [redacted] in the subject lineOnce we receive that documentation, we will be happy to issue a refund.We hope this resolves Mr***'s issue.Best regards,Lillian B [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***