LivingSocial

Complaint: [redacted] I am rejecting this response because: I've replied to their email twice and no one is responding to my questionsThey're not offering to refund my money, even though they never delivered the items I purchasedThey're only offering credit on their website and they didn't tell me the amount or how long I have to use the creditPreviously one person told me I only had hours to spend the credit and that's not enough timeNow, I've asked them questions about their offer and they haven't respondedThis is how horrible their customer service is.To me, store credit isn't sufficient given that they're not responding to meIt's not like I changed my mind about the purchase, it's that they vouchers were never deliveredI spent nearly $and I want a full refundThe hassle of how long this has taken and how they haven't responded to any of my complaints and emails is cause enough for a refund Sincerely, [redacted]

On November 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on November 17, 2014) [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she placed two orders with [redacted] Designs for personalized monogram wall art and has not received her orders yet LivingSocial apologizes for any frustration with this matterAt this time, LivingSocial has processed a full refund of $back to [redacted] ’s original form of paymentA refund was processed due to the non-receipt of the product within the listed time frameThe refund should post to [redacted] ’s account within three to five business daysThe order placed with [redacted] Designs will continue to be processed and shipped out [redacted] will receive an email with tracking information once the order has shipped We hope that this resolves [redacted] 's issue Best Regards, Sarah

Hello Daniel,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Benjamin in ticket #71952466.In ticket #71952466, it was stated:"Hello Daniel,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from [email protected] your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchersAs previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchersAs a one-time exception I am able to issue credit for the Alfredo dealI have issued $in Deal Bucks to your accountThis credit will automatically apply at checkout and is valid for daysWe will be unable to extend this exception to the other vouchers that you had referred to.If you have any additional questions, please reply to me here.Thank you for your understanding.Regards,Benjamin MManagerLivingSocial Customer Support"Regarding your rejection: Sorry for the trouble you’ve had with these VouchersFor situations like this, we can only offer a credit in Deal Bucks to help make up for any troubleFortunately, this credit is easy to use—it automatically applies at checkout—and you have plenty of time to use it.To make this right, we’re issuing you $in Deal Bucks for the remaining four vouchers in questionThis credit is available for you to use immediately and will expire in days.Any Deal Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.Thank you for your understanding.Regards,Karman KSupervisorManagerLivingSocial Customer Support

On April 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our April 29, response on May 1, ** [redacted] rejected LivingSocial's response via the Revdex.com because ***' concern regarding the taxes have not been properly addressed** [redacted] is further concerned that one has to consent to additional insurance fees to utilize the vouchersThe waiver further allows the merchant to charge for damage of the vehicle up to hours after the driving experienceLivingSocial has reviewed ***'s request and apologizes for any inconvenience he has experiencedAt this time we're unable to fulfill ***'s request for a credit card refundA refund is only issued in the event of a cancellation by the merchantAdditionally, LivingSocial has not received any further complaints regarding this issue with the merchantAll information regarding insurance and rescheduling, as well the information regarding the waiver is available in the Fine Print of the dealThe Fine Print is visible both prior to and following all consumer purchasesTaxes are charged by The Motorsport [redacted] upon redemption and ** [redacted] will need to speak with them directly regarding any fees paidHowever, as an apology for the inconvenience, we have deposited Deal Bucks into ***' LivingSocial account for future useWe hope that this resolves ***' issueBest regards, [redacted]

On August 30, 2016, the RevDex.com received a rejected response from [redacted] , Case Number [redacted] . Mr. [redacted] rejected the response stating he is unable to contact the merchant. LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. Our records indicate that we have refunded Ms. [redacted] in the amount of $51.99 back to the original form of payment. We encourage Mr. [redacted] to allow this refund three to seven days to settle. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us. We hope this resolves Mr. [redacted] 's issue. Best regards, Tayler H [redacted] LivingSocial apologizes for the experience that Ms. Moreton had with those deals. Our records indicate that we have provided resolutions to all her requests according to our policies. However, her last request was sent on July 9, 2012. LivingSocial is happy to assist Ms. Moreton with any difficulties she may encounter since she is valuable consumer to us. We hope this resolves Ms. Moreton’s issue. Best regards, Mey Lhin. LivingSocial apologizes for the experience that Ms. Moreton had with those deals. Our records indicate that we have provided resolutions to all her requests according to our policies. However, her last request was sent on July 9, 2012. LivingSocial is happy to assist Ms. Moreton with any difficulties she may encounter since she is valuable consumer to us. We hope this resolves Ms. Moreton’s issue. Best regards, Mey Lhin.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email from [redacted] Designs stating that they were cancelling my order. I never asked for this and that is definitely not what I want. Thank you for refunding my purchase, however could you please help me in speaking with [redacted] as they are adamant in not shipping the product I ordered. Regards, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: We will reach out to these merchants on your behalf.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint about your Getaways deal, Greece Vacation with Hotel and Air from Gate Travel - Athens, Santorini, our system prevented the order from processing because some information from this order matched a purchase in a different account under the name [redacted] *We do apologize that you did not receive any response from us, this is not the service experience we want you to haveWe did try to contact you to resolve your concern however we had a system maintenance and encountered an issue where our customers are not receiving emailsUnfortunately, you were one of our valued customers who were affected but nothing to worry this issue has been resolved.With regards to your request, we are eased to know that you were able to find a work around for a deal for your wifeFor all the trouble and inconvenience, we have issued $deal bucks credit to your LivingSocial account as a compensation, you can use this deal bucks within days and will automatically applied to you next purchase.If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comThank you for understandingRegards, [redacted] **ManagerLivingSocial Customer [redacted]

Ok I'm super frustrated with this companyThey have no customer service or product for that matterI purchased two vouchers for an event two months in advanceThey charged me for two and sent me an email that only had one but showed it was one of twoHowever with the fate fast approaching I learned that they only provided one voucher! I called over times to just get an answering machine notifying me of their hours which weren't correct or they would answer their phoneSo the day of the event I had to purchase a last minute ticket for triple the price! Finally got ahold of them today and was on hold for over minutes and they would only refund me partial for the ticket they didn't sendThey should give it all back not partial!!!! They only thing the girl kept saying is I apologize (not sincerely) and that was all they would do! This is freaking ridiculous! Will not ever use again! Horrible company!!

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchersAs previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchersAs a one-time exception I am able to issue credit for the Alfredo dealI have issued $in Deal Bucks to your accountThis credit will automatically apply at checkout and is valid for daysWe will be unable to extend this exception to the other vouchers that you had referred to.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerLivingSocial Customer Support

Complaint: [redacted] I am rejecting this response because:I think that I should get a cash refundas they sold me a defective voucher that would not work Also no explanation why it did not work Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It's not true that the service fee is not always charged In fact, I was told point blank on the phone that the service fee is always charged Even their website says: " [redacted] charges a one-time service fee" at [redacted] Thus, the fine print should not have said "may charge" but "will be charged an additional service charge even within their service area" How can Livingsocial be allowed to continue with this kind of business practice allowing their advertisers to be misleading? So much for their "Good Deal Guarantee" Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid living social directly for services and they should be responsible if the businesses they promote don't follow through with good quality of servicesSo in future I just won't be purchasing or dealing with living social Regards, [redacted]

Date: Tue, Feb 23, at 4:PMSubject: Re: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>***, Thanks for the email letting me know that we have an outstanding response dueHere is the response to [redacted] rebuttal: On January 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our January 14, response on January 21, [redacted] rejected LivingSocial's response via the Revdex.com because she purchased her deal through LivingSocial, and feels LivingSocial should be responsible if a consumer is unsatisfied with the services they receive.LivingSocial apologizes for any confusionWe appreciates any feedback we receive regarding merchants who are out of business and will ensure this information gets sent to the appropriate team We understand that [redacted] was unsatisfied with her experience with [redacted] Once a voucher has been redeemed, the merchant is responsible for the quality of the service that they provideIf [redacted] is unhappy with the massage she got, we ask that she contact [redacted] They will be best able to resolve any concerns she has regarding the services she received.We hope that this resolves [redacted] ' issue.Best Regards,

Complaint: I am rejecting this response because:Issue is not resolved because company sold invalid vouchers that were not honored at the business at the date specified They should allow courtesy credit for all vouchers affected instead of profiting from invalid vouchersSincerely, Daniel Tang

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Living Social has not stated a reason why they will not run the adWhat do they mean by "uncomfortable?" I have mentioned to them numerous times that a parent/guardian must sign a release, we hold liability insurance, and we are certified instructorsWhat else do they need from me? I am happy to provide it.Regards, [redacted]

On December 19, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on December 23, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a [redacted] Shower Speaker on December 6, and has not received tracking informationShe is also upset as it took some time to locate the tracking information for her order LivingSocial apologizes for any frustration regarding this matter [redacted] ‘s order for a [redacted] Shower Speaker was ordered through LivingSocial ShopLivingSocial collects the shipping information for each order, and transmits this directly to the vendor who will ship out the productIn a case where the tracking number for an order has not been updated, LivingSocial’s Merchant Services team will reach out to the vendor directly to get this informationThe delay that [redacted] experienced regarding her tracking information was because LivingSocial was waiting for the vendor to provide the tracking number for her orderOnce we located the information, it was emailed to her, and her LivingSocial account was updatedLivingSocial verified via the USPS website that [redacted] ’s order was delivered on December 18, [redacted] can track her package here: [redacted] We hope that this resolves [redacted] ‘s issue Best Regards, Sarah

On August 23, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on August 24, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a credit for expired vouchersLivingSocial apologizes for the experience that Ms*** had with those dealsWe are unable to issue a credit for this vouchers, as they are expiredIf the merchant goes out of business after the voucher expires, the consumer forfeits their voucherLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issueBest regards, Tayler H***

On March 4, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 12, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has not received the coupons from his [redacted] purchase LivingSocial apologizes for any confusion in regards to this matterWe looked into this, and we confirmed the coupons were mailed to [redacted] twice at the address he providedIf he has not received them, we suggest reaching out to [redacted] at [redacted] @ [redacted] He will need to include his membership number and his mailing address in the email he sendsThey will be able to assist [redacted] is getting this matter resolved We hope that this resolves [redacted] 's issue Best Regards, Sarah

On August 26, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on August 26, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because she has not received her order yetLivingSocial apologizes for the experience that Ms [redacted] had with this dealAs this order can take up to twelve days to be delivered, we recommend waiting a few more days to see if the package will be shippedMs***'s UPS tracking number is [redacted] , which can be used to see the status of the orderWe also advise Ms [redacted] to include the order she would like to cancel and to provide a reason whyLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issue Best regards, Tayler H***