LivingSocial

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: LivingSocial states they hope this resolves the issueThe issue will not be resolved until I receive the product or a full refundNeither has happened yet Regards, [redacted]

On August 19, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] , BBB Case Number [redacted] . LivingSocial received the complaint on August 20, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she wasn’t able to book her Concert Train Ticket with [redacted] Scenic Railroad for the August 16, 2014 date that was chosen at the time she purchased her voucher on LivingSocial. She states that she contacted LivingSocial on two occasions to discuss rescheduling this event for September 13, 2014 and claims she hasn’t received a response. [redacted] is requesting a refund for this purchase and isn’t interested rescheduling this event at this point due to the lack of customer service she has received. LivingSocial would like to apologize for the trouble [redacted] has gone through trying to reschedule her Concert Train Ticket with [redacted] Scenic Railroad. We took a look at her LivingSocial account and see that email requests were submitted on August 13, 2014 and August 14, 2014. Our Customer Service team replied to [redacted] ’s request to reschedule on August 15, 2014 to confirm that April at [redacted] Scenic Railroad would be able to assist [redacted] with rescheduling her reservation. We’re terribly sorry if this response didn’t make it to [redacted] ’s inbox. We definitely understand how frustrating this situation has been, so we have issued a courtesy credit of 20 Deal Bucks to [redacted] ’s LivingSocial account. These Deal Bucks expire one year from today, and will automatically apply to almost any LivingSocial purchase. We hope that this resolves [redacted] ’s issue. Best Regards, Sarah

On August 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number sans-serif;"> [redacted] LivingSocial received the complaint on August 22, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she claims she has repeatedly attempted to contact [redacted] to schedule services with no response [redacted] claims that she has asked LivingSocial numerous times for a credit card refund that has been denied [redacted] also claims that LivingSocial is not honoring the terms of the “Good Deal Guarantee” as described on our site LivingSocial has reviewed [redacted] ’ account and found that her first contact with LivingSocial regarding the trouble she was experiencing with scheduling her appointment with [redacted] was on June 24, when she requested a self-service refund in the form of Deal Bucks directly through her accountThe reason given by ** [redacted] for this refund request was “Unable to schedule/no available dates”No additional details of the experience were provided by [redacted] at that time, therefore the refund was processed in the form of Deal Bucks as requested [redacted] then replied to our confirmation of her Deal Bucks refund with more details of the trouble she was having scheduling with the merchant, so our Customer Service team attempted to reach out to [redacted] to ensure they were open and honoring all LivingSocial vouchersIt was found that [redacted] was open and honoring vouchers, which is why [redacted] ’ request for a credit card refund has been denied LivingSocial’s “Good Deal Guarantee” states “If you have trouble redeeming your voucher for any reason, please contact us at http://help.livingsocial.com/contact_us so we can work with the Merchant to resolve your issue.” [redacted] requested a self-service refund for this voucher without requesting assisting from LivingSocial to resolve the issue with the MerchantThis refund was requested more than seven days from the date of purchase, therefore is only eligible to be refunded in the form of Deal BucksThis information is also listed in the details of our “Good Deal Guarantee”, and specifically states “You can get a full refund on any unredeemed, unscheduled Voucher within the first seven days of purchaseNo questions asked.” and “After the first seven days, you can exchange an unredeemed, unscheduled Voucher until it expires for the paid value in Deal Bucks.” Since [redacted] ’ refund request was made more than seven days from the date of purchase, and it was determined that Mile High Laser & Aesthetics is open and honoring voucher as advertised in the original offer, LivingSocial is denying [redacted] ’ request for a credit card refund We hope that this resolves [redacted] ’ issue Best Regards, Sarah

On September 17, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our September 18, response on September 24, [redacted] rejected LivingSocial's response via the RevDex.com because she wants a refund for her [redacted] Nashville purchase as she has moved LivingSocial apologizes for any frustrationAt this time, we will not be offering a refund for this purchase as the Fine Print of the deal shows that the event is nonrefundable We suggest that [redacted] give LivingSocial a call at ###-###-#### so we can discuss this matter further with herShe has not contacted LivingSocial regarding this matter, so we have been unable to look into her specific inquiryShe can contact us Monday through Friday, 9am to 8pm ET, or Saturday through Sunday, 9am to 6pm ET We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

On June 20, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our June 25, response on June 25, [redacted] rejected LivingSocial's response via the Revdex.com because she feels her voucher should be refunded, as the merchant did not have availability LivingSocial apologizes for any frustration At this time, no refund will be offered for [redacted] ’s voucher purchase for [redacted] [redacted] did not reach out in the 30-day refund window to advise of any scheduling issues, or to request a refundThe information regarding the refund policy for this deal was available on the deal page prior to purchasePer the policy, we strongly recommend that a reservation be made with the merchant within days of purchase—after that, LivingSocial will not issue any refunds [redacted] is now able to use her voucher for the paid value of $at [redacted] To use this value, she can call ###-###-#### to schedule her stay We hope that this resolves [redacted] 's issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Your $credit doesn't make up for the $that I paid to buy these cables Your shipping information again was not verified correctly because almost a week later, I have not received a package from anyone but just received another fake shipping detail from them Being that they're from [redacted] , I could've rode my bike up there and back and got my purchase faster and more secure 1) why am I always given a fake tracking #? Do you guys actually call and confirm this information or do you just ASSUME its correct AGAIN?2) why are you guys stalling and giving me Bucks credit for less than what I paid if the intention is to never deliver your goods?3) If you DON'T ever intend on delivering the product I ordered then I want a FULL REFUND [redacted]

On June 27, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on June 29, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial becausethe redemption code for a voucher was not workingLivingSocial apologizes for the experience that Ms [redacted] had with this dealOur records indicate that we have provided the proper redemption code for the [redacted] membershipLivingSocial is happy to assist Ms [redacted] with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***’s issueBest regards, Tayler H***

On June 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our June 16, response on June 18, ** [redacted] rejected LivingSocial's response via the Revdex.com because she would like a refund for a purchase made on March 9, for [redacted] ***LivingSocial has reviewed ** [redacted] 's request for a credit card refundLivingSocial's refund policy allows for refunds within days of purchase unless the voucher has been redeemed, associated with a scheduled appointment, or services have been proven rendered** [redacted] 's request was made after services had been renderedAdditionally, LivingSocial has not received any further complaints regarding this merchantSince ** [redacted] 's refund request was made outside of policy, we're unable to provide a credit card refundInquiries regarding the quality of service must be directed towards the merchantWe hope that this resolves ** [redacted] 's issue Best regards, [redacted]

On January 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our February response on February 6, ** [redacted] rejected LivingSocial’s response via the Revdex.com because it wasn't disclosed in the Fine Print that there was a mandatory $fee that was to be paid to the merchant We have reviewed ***’s request and apologize for the inconvenience [redacted] experience when he redeemed this dealWe contacted [redacted] and confirmed that the $charge was not a mandatory fee** [redacted] was also made aware of this fee at the time he scheduled his appointment with the merchant** [redacted] agreed on the amount to be paid to the [redacted] , and the appointment was madeSince the fees charged will vary depending on the purchaser’s location, the amount of the fee is not disclosed in the Fine PrintInstead, our purchasers are being instructed to contact the merchant for more information about the fees that will be chargedIf ** [redacted] doesn’t agree with the fee that was charged, it would be best to contact [redacted] directly We hope that this resolves ***’s issue Best regards, ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Living Social offered me voucher even thought I requested a refund of $ I do not need nor do I want to ever to buy anything on LS I requested it in 09/I have documentation that I can provide that proves my requestLS never even wanted investigated my original complaintThey just sent me to the bank knowing that it was a fraudulent transactionIt was not a good business practiceI never used any of this money and it is not fair that they have never given me any credit I do not think that they have a right to charge for a service that has never been provided and the entire transaction was a fraud Regards, [redacted] ***

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***-***, Revdex.com Case Number LivingSocial received the complaint on May 18, ***- [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on September 13, for $and has since had trouble scheduling for an appointment with [redacted] LivingSocial apologizes for the experience that ***- [redacted] had with this voucherOur refund policy allows for refunds within seven days of purchase or if a merchant goes out of businessA credit was processed outside of this refund policy as a courtesy to ***-***The credit was processed on May 11, to ***- [redacted] in the amount of Deal BucksWe hope that this resolves ***-***’s issueBest regards, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I purchased a voucher from living social and had a terrible experience: The voucher was for four hours of cleaning from Dirt Destroyers, LLC. When I purchased the voucher, I called multiple times to schedule with the company. There was no answer to any of my messages. I later was directed - online - to schedule my voucher appointment but Living Social appts were restricted to Fridays only. The first "available" Friday was several months out - so I scheduled for 12/4/15. In the interim, I contacted Dirt Destroyers again via phone and also email, wanting to ensure the voucher would still be honored since it would be expired by then. No one returned my communications. Earlier this week I received auto-generated confirmation of my appointment at 7 am on Friday. Again I called the business and left a message as I had some questions regarding their service. No one returned my message. On 12/3 I received another auto confirmation of the 7 am 12/4 cleaning. Overnight, I received an automatic cancellation notice with no explanation. I have filed a complaint with the BBB of Wisconsin, and read a similar case registered there. I also read a Google review of the business that describes a similar experience. This is absolutely the worst experience I have had with any Madison service, and definitely the worst Living Social experience I have had. I would like to be reimbursed the $99 that I paid for a service that I am completely unable to use. I have tried several times to contact Living Social but the email address has been removed from their site and whenever I have called the phone number provided for customer service they have had "unusually high call volume" with waits of 30 minutes or more. I have not been able to stay on the line long enough to connect with a representative. They recently distributed an email re: Dirt Destroyer vouchers indicating that they were no longer valid (I am guessing there were multiple complaints) and that if I had not been able to redeem mine I could request a refund on the voucher page of Living Social. However, on the site I am unable to request the refund because my voucher is technically expired. All in all this has been an incredibly frustrating experience.

On February 9, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 11, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he wants to be sure that LivingSocial investigates the merchants that run on our site LivingSocial apologizes for any frustration associated with this matterLivingSocial works to bring consumers together with new businesses in their areaAll merchants that apply to be on our site must go through an investigation by our Sales teamThis investigation includes checking licensing, insurance, and we check into the reviews that are currently availableWhile the deal is running, LivingSocial collects feedback from our consumers This allows us to make the best decision regarding the deals, and merchants we continue to run on our websiteWe appreciate that [redacted] has passed this feedback along and will be sure to put this information in the right handsAs a courtesy, we have refunded [redacted] ***’s voucher for [redacted] $has been refunded back to his credit card ending in The refund will hit his account within three to five business days We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

On August 26, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] *** , Case Number [redacted] LivingSocial received the complaint on August 24, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when she could not use the voucher due to restrictionsLivingSocial apologizes for the experience that Ms*** had with this dealOur records indicate that we have refunded Ms [redacted] in the amount of $back to the card ending in ***We encourage Ms [redacted] to allow this refund three to seven days to appear in her banking accountLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issueBest regards, Tayler H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I want a full refund and have disputed the charges with my financial institution I do not want, not will I use deal bucks, please remove them from my account Regards, [redacted] ***

On February 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 9, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she hasn’t received the canvas print she ordered from [redacted] , and she hasn’t been able to contact the merchant LivingSocial apologizes for then inconvenience ** [redacted] experienced with this dealsOur records indicate on February 6, 2014, ** [redacted] accepted the Deal Bucks refund that was offered to her for this purchase, and Deal Bucks were credited to her accountThis credit is equal to the amount paid for this dealNo other compensation may be offered at this time We hope that this resolves ** [redacted] ’s issue Best regards, ***

On November 19, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on November 19, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is unhappy with the time it took her deal to run on LivingSocial.com and she feels her deal was placed in the wrong category LivingSocial apologizes for any frustrationWhen [redacted] reached out to us to run a promotion, she let us know that she wanted her deal to run like another deal we have listed on LivingSocial.comThe deal is a Live Event that allows consumers to redeem their vouchers on the merchant’s websiteWe were able to assist her in setting her deal up to run in a similar fashionDue to some different issues, it took longer than expected to run [redacted] ’s dealShe initially set her deal up with LivingSocial on September 22, 2015, and the deal went live on our site on October 29, [redacted] spoke with a Merchant Services representative, Benjamin, while working on her dealHe ensured that her deal was set up as she wantedShe also requested a specific photo carousel, which Benjamin was able to set up for her as wellAt the time she spoke with him, there had been no mention of this deal being listed as anything other than a Live Event On November 18, 2015, [redacted] sent an email to LivingSocial Merchant Services advising she was upset that her deal listed as a Live EventAt this time, she made the decision to remove her deal from LivingSocial [redacted] had requested her deal be modeled exactly like another deal we were runningWe assisted her with setting up her deal similarly to this merchant [redacted] approved a moof her deal that showed her deal would be running under our ‘Events and Activities’ category With this approval, we ran her deal as a Live Event, following the specific guidelines she requested If [redacted] has further questions regarding her deal and how it was ran, we suggest she reaches out to LivingSocial Merchant Services at ###-###-#### We hope that this resolves [redacted] 's issue Best Regards, Sarah

Complaint: [redacted] I am rejecting this response because: the promo was accepted on the same product on the same day but due to system error that purchase was cancelledWhen I re-ordered the item, the promo code was not honoredLiving Social is not being truthful by stating they cannot issue a credit back to my credit cardLiving Social is unwilling to credit the $(of the total $spent) and that is unacceptableI have no interest in a site credit as I will never purchase from living social againMy next step will be to file a UDAAP complaint Sincerely, [redacted]

On March 28, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on April 6, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has been unable to receive services from [redacted] ***, and would like this merchant to be removed from our site LivingSocial apologizes for all the experience that [redacted] had with this dealOur records indicate that we have processed the refund for $to the payment method usedWe can’t promise that [redacted] will be taken down from our site, but we appreciate all feedback that [redacted] has provided and we will pass it along to the proper channel We hope that this resolves [redacted] issue Best Regards, [redacted] ***