LivingSocial

On September 17, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on September 17, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is unable to use her tickets for [redacted] Nashville and would like a full refund LivingSocial apologizes for any confusion regarding this matter [redacted] purchased her voucher for [redacted] Nashville on July 6, The Fine Print of this deal states that the event is nonrefundableLivingSocial will not issue a refund for customers who miss an eventAt this time, we will not be offering a refund for this purchase [redacted] has not contacted LivingSocial about this issueIf she would like further assistance, we suggest she contact us directly at ###-###-#### We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

Ordered Queen sheets and when they arrived the pillow cases were not X as describedAfter contacting service department (minute wait) I was told they would sent the correct ones in to days@ hours later they said I had to return them for exchangeI returned them and after days no exchange, no refundCalled again (minutes wait) and was told just reorder! What guarantee is there that the same thing would happen if no one checks orderI also wanted to know where my $ was because they received return 05/05/Poor service, long waits on phone!

On January 22, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our January 30, response on February 11, [redacted] rejected LivingSocial's response via the Better Business Bureau because he does not want to redeem his voucher for a [redacted] and would like a refund LivingSocial apologizes for any confusion regarding this matterWe are unable to redeem this voucher for [redacted] This order requires a separate shipping fee of $be paid through the merchant’s websiteThis fee must be paid when the voucher is redeemedAt this time, we are unable to offer a credit card refund for this voucherIf [redacted] has questions on redeeming his voucher, he can contact us at ###-###-####LivingSocial is happy to help him with this voucher redemption We hope that this resolves [redacted] 's issue Best Regards, Sarah

On December 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our January 7, response on January 7, ** [redacted] rejected LivingSocial's response via the Revdex.com because she is unable to dispute the charge with [redacted] and she was unable to use the vacation voucher during the promotional period LivingSocial apologizes for any confusionThough ***’s vouchers for [redacted] Vacation Resort can no longer be used for the promotional value, she can still redeem her vouchers for their paid value of $each at the merchant’s location for at least five years from date of purchaseThe promotional portion of the voucher will always expire on the date printed on the voucherIf the merchant is in a state where it is permissible for the paid portion to expire, the paid portion of the voucher will expire five years from the date that the voucher was issuedIn some states, the law may require the merchant to honor the paid portion of the voucher beyond five years, in which case the paid portion of the voucher will expire in accordance with the applicable law** [redacted] can contact [redacted] Vacation Resort at ###-###-#### regarding using the paid value of her vouchers We hope that this resolves ***’s issue Best regards, Sarah

On February 25, the Revdex.com received a complaint about LivingSocial from sans-serif;"> [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 7, ** [redacted] sent a complaint via the Better Business Bureau regarding LivingSocial because she was not able to schedule both of her vouchers on the same date and wishes to receive a refund for $ for her purchase made on February 6, We’re sorry for any inconvenience that ** [redacted] has encountered in regards to her recent purchaseWe understand that ** [redacted] wishes to receive a refund for her purchase as she was not able to schedule both of her vouchers for the same date with [redacted] as she states the communication was poorWe first want to clarify that step by step directions were provided to ** [redacted] immediately after her purchase clarifying with her how to schedule on [redacted] ***’s site for the date she wished to attend the eventWe have confirmed that ** [redacted] contacted us on February 12, in regards to how she is supposed to schedule and we clarified the redemption process with herAs stated within the Fine Print section of this deal, which is provided on the deal page prior to purchasing the deal, it is a non-refundable event and we are not able to process a refund for this purchase for ** [redacted] However, we have added an equivalent amount of LivingSocial Deal Bucks to her account that she can use towards her next purchase with usThese Deal Bucks do not expire for a year and are able to be applied towards almost any deal We hope that this resolves ** [redacted] ’s issue Best regards, [redacted]

On July 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our July 17, response on the same date*** [redacted] rejected LivingSocial's response via the Revdex.com as a result of the funds that were not received After thorough research performed by the staff here at LivingSocial, we've found the refund successfully allocated to [redacted] in the amount of $on May 28, The funds were returned to the [redacted] credit card ending in ***At this point we suggest for the consumer to consult with their financial institution in order to recoup the funds We hope that this resolves *** [redacted] 's issue Best regards, Peter

Complaint: [redacted] I am rejecting this response because: While I definitely appreciate the response, it was in the fine print and I don’t believe it is made very visible to customersI also do not wish to have store credit as I will not use the services againSo I am respectfully requesting a refundAdditionally in the confirmation email that I received there is no expiration dateI would highly recommend that you add that to your messages back to customers so that when they refer to their email to use their purchase it’s clear it has an expiration dateI hope my feedback is helpful to the company for further business with other prospective customers Sincerely, [redacted]

On September 4, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our September 9, response on September 9, [redacted] rejected LivingSocial's response via the Revdex.com because they haven’t been able to make contact with a massage placeAdditionally, they claim that no appointments were available and they were asked to wait several days for a booking [redacted] also claims that the golf coupon never worked even after trying on a different computer LivingSocial sincerely apologized for the trouble [redacted] has experienced while redeeming their vouchersTo better clarify the issue [redacted] is addressing in this Revdex.com case, LivingSocial would like to take a moment to address all purchases on [redacted] ***’s LivingSocial account that they have requested a refund for, either directly through LivingSocial or through this Revdex.com caseA breakdown of the purchase dates, expiration dates, refund policies, and contacts to LivingSocial about each voucher is below On April 12, 2011, [redacted] purchased two vouchers for [redacted] of NYLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of April 20, 2011, these vouchers were no longer eligible for a refundThese vouchers expired on April 13, LivingSocial confirmed on September 9, that [redacted] of NY is open for business and honoring the paid value all expired vouchersThis paid value is available to use until April 12, Additionally, the first contact LivingSocial received from [redacted] to let us know of the trouble they had contacting this merchant was on September 4, On May 26, 2011, [redacted] purchased a voucher for Edible ArrangementsLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of June 3, 2011, this voucher was no longer eligible for a refundThis voucher expired on November 15, On September 9, 2014, LivingSocial confirmed that Edible Arrangements is open and honoring the paid value of all expired vouchersThis paid value is available to use until May 26, Additionally, the first contact LivingSocial received from [redacted] about this merchant was on September 5, This contact was to request a refund due to [redacted] relocating to a different areaA second refund request was submitted on September 4, stating the reason for the request as the deal wasn’t honored On December 1, 2011, [redacted] purchased a voucher for [redacted] ’sLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of December 8, 2011, this voucher was no longer eligible for a refundSince the purchase of this offer automatically prompted delivery of a coupon booklet from [redacted] ’s there is no expiration date associated with itThe voucher instructions state that the booklet should arrive before December 16, Since there is no voucher associated with this purchase, there is no paid value availableUpon review of [redacted] ***’s account, it was found that this purchase was marked as used directly through their account on December 11, [redacted] ***’s first contact to LivingSocial was on September 4, In this request, [redacted] requested a refund claiming that he never received this booklet On July 4, 2012, [redacted] purchased a voucher for [redacted] LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of July 11, this voucher was no longer eligible for a refundThis voucher expired on January 9, On September 9, 2014, LivingSocial confirmed that [redacted] is open and honoring the paid value of all expired vouchersThis paid value is available to use until July 4, [redacted] ***’s first contact with LivingSocial about the trouble experienced scheduling with this merchant was on September 5, [redacted] requested this refund because they claim the classes were only offered at a time that was inconvenient for themOn September 4, 2014, [redacted] submitted a second refund request claiming that they didn’t have availabilityIt was confirmed that both the day of the week, as well as the class time, was listed on the original offer page and made available to [redacted] prior to the purchase of this voucher On August 16, 2012, [redacted] purchased a voucher for [redacted] NYCLivingSocial’s refund policy allowed a refund up to seven days from the date of purchase; therefore, as of August 24, 2012, this voucher was no longer eligible for a refundThis voucher expired on December 30, The first contact LivingSocial received from [redacted] was on September 4, to request a refund claiming merchant wouldn’t redeem the voucherOn September 9, 2014, LivingSocial was able to confirm that [redacted] NYC is open and honoring the paid value of all expired vouchersThis paid value is available to use until August 16, On October 17, 2012, [redacted] purchased a voucher for PolaraLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of October 25, 2012, this voucher was no longer eligible for a refundThis voucher expired on January 22, The first contact LivingSocial received regarding the trouble [redacted] had with his [redacted] voucher was September 5, to let us know that he hadn’t received his productIt was determined that [redacted] never redeemed this voucherLivingSocial has confirmed with [redacted] on September 9, that they are open and honoring the paid value of all expired vouchersThis paid value is available to use until October 17, On September 5, 2013, [redacted] purchased a voucher for [redacted] LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of September 13, this voucher was no longer eligible for a refundThe voucher expired on November 15, Upon investigation of this purchase, it was determined that [redacted] went out of business in March of Since this merchant is no longer able to honor the paid value of this expired voucher, LivingSocial has refunded this voucher in the form of Deal Bucks to [redacted] ***’s LivingSocial accountSince this merchant went out of business after the voucher expired, this purchase is only eligible for a Deal Bucks refund We hope this complete overview of [redacted] ***’s history with LivingSocial will provide sufficient information as to why these refund requests were deniedLivingSocial is more than happy to assist [redacted] with redeeming these vouchers for their paid valueIf [redacted] would like assistance redeeming these expired vouchers, we ask that they contact us directly at help.livingsocial.com With the exception of [redacted] ***’s [redacted] voucher, LivingSocial is denying [redacted] ***’s request to refund these expired vouchersOur decision is based on the fact that LivingSocial was not made aware of any trouble [redacted] was having until after the expiration date of each voucher and it has been determined that they are all open and honoring the paid value of these expired vouchers We hope that this resolves [redacted] ***'s issue Best regards, Sarah

On April 4, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on April 6, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she believes that she should have received a refund for one of her vouchers purchased on January 17, in the amount $as she believes she had three valid referrals for our Me + promotion We’re sorry for any inconvenience that ** [redacted] has encounteredWe are not able to process a refund for her purchase as she did not meet the requirements for our Me + promotionWe took a look at ** [redacted] ’s purchase and see that two of the referrals were for the same person who purchased the deal twice and the third was for a different person but their purchase declined and was never resolved As listed within the terms and conditions of our site it states that if you received an email stating that your deal was free and your friends receive refunds or cancel their purchases afterwards, such that less than three people have purchased the deal using your personalized link, you will no longer be eligible for a free deal Also within our help site we clarify that three different friends have to purchase the deal each using a different credit card and making the purchase on their own LivingSocial accountsAs ** [redacted] did not meet these stipulations, we are not able to process a refund for her purchaseWe hope that this resolves ** [redacted] ’s issueBest regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not accept the offer of deal bucks it was claimed that was the only thing Living Social could do even after all of the issues that I had with the business and not being able to file a claim against them directly since they have no license, record with the Revdex.com or address that I can findI am sorry but this was not the accepted nor asked for resolution Regards, [redacted]

On November 24, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our December 18, response on December 19, [redacted] rejected LivingSocial's response via the Better Business Bureau because she is still looking for a $refund for [redacted] LivingSocial cannot speak as to why [redacted] didn’t receive notification from [redacted] regarding the transaction that was reported as fraudulentOur Payment team took a look into this matter, and they do not show a response has been received from [redacted] LivingSocial is happy to work with [redacted] to resolve this issueShe will need to reply to the email sent December 15, with the requested informationWe will not be able to assist [redacted] with this purchase or anything related to her account until she replies to this email We hope that this resolves [redacted] 's issue Best regards, Sarah

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am satisfied that I received my refund but I am unhappy of the lies that were told me in reference to this order to cause me to file a complaint The response does not mention that the order was made on January and my contact them was after the 10-days delivery was promised and I was told by their staff that the fine print said the order would be processed in 10-business days That was the reason for the complaint, inconsistency in statement and not shipping the item by 1/26/which is over days of receipt Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I feel LS should in fact be honored to agree to the $I will accept the $just to be done with the matterI also still continue to have issues with my account and just yesterday I attempted to use a voucher at a merchant and it would not accept it After using the $deal bucks I will discontinue my consumer relationship with LS Regards, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondenceI apologize for any trouble for all the back and forth and we don't mean to confuse you.We made a detailed review of your concern and we are pleased to inform you that we have issued a refund back to your [redacted] credit card ending in [redacted] for the amount of $on August 8, 2017.Please allow 7-business days, depending on your bank posting time frame for this credit to reflectIn case that it's past the time frame given, you can use this number [redacted] to reference the transaction with your bankIf you have further question you can reply to the email we sent a moment ago from [redacted] livingsocial.com Thank you for understandingRegards, [redacted] **Manager LivingSocial Customer Support

On July 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on May 3, for [redacted] [redacted] and she wasn’t able to get in touch with them to schedule an appointment** [redacted] requested a Deal Bucks refund on June 26, directly through her LivingSocial account, which was processed and credited to her account on June 28, On June 29, 2014, ** [redacted] purchased a voucher for [redacted] and was informed by [redacted] that they wouldn’t be able to perform the services on her voucher, so they would be contracting out the work, which would require ** [redacted] to pay the contracted company in cash** [redacted] contacted LivingSocial on July 7, to request a full credit card refund at this time LivingSocial denied her request for a credit card refund because the voucher was purchased using the Deal Bucks credit on her account It is LivingSocial’s policy to refund back to the method of payment, which is why ** [redacted] was only given the option for a refund in the form of Deal Bucks for this voucher LivingSocial recognizes that ** [redacted] had an unfavorable experience with [redacted] , as well as [redacted] , so we have made an exception by cancelling her [redacted] voucher and processing a full credit card refund of the $that was paid for her [redacted] voucher back to her card ending in *** We hope this resolves ** [redacted] ’s issue Best regards, ***

On September 2, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on September 2, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] made a purchase on July 31, for [redacted] Bracelets in the amount of $27, and [redacted] claimed she had not received her merchandise LivingSocial has reviewed [redacted] ***’s request and apologize for any inconvenience [redacted] had experienced with this dealLivingSocial offered a refund in Deal Bucks and [redacted] accepted the offerLivingSocial processed a refund in the amount of Deal Bucks on September 1, We hope that this resolves [redacted] ***’s issue Best regards, Maria

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence We appreciate you responding to our email at [redacted] @livingsocial.com and providing the necessary information neededWith regards to your complaint about your Murder Mystery Dinner voucher, this is not the kind of experience that we want you to receive with any deal on LivingSocialWe appreciate you raising this concern to our attentionIt appears that this issue was resolved as we have processed a refund to your LivingSocial account as a deal bucks with the total amount of $on September 15, This refund is under your LivingSocial account using the email address [redacted] @yahoo.comAnd we are happy to know that you used the issued deal bucks credit for another deal.If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comThank you for understanding [redacted] **SupervisorLivingSocial Customer [redacted]

On January 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a Dated Escape from LivingSocial and would like a refund for his purchase LivingSocial apologizes for any confusion regarding this matter [redacted] attempted to purchase a stay at Hotel [redacted] -Atlanta MidtownHe initially chose to check in on December 22, and check out on December 23, This purchase for $did not process, and the stay was not booked [redacted] then purchased a stay at the [redacted] Atlanta, checking in December 23, and checking out December 24, In order to complete his purchase, [redacted] was taken to a page where he needed to check a box that signified he understood the amount he was being charged, and that he agreed to LivingSocial's terms & conditions and cancellation policyAfter finalizing his purchase, he contacted LivingSocial directly to change his chedateWe were unable to modify the date, so the reservation was canceled, and [redacted] was refunded $was refunded to his credit card ending in *** We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

On January 30, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was charged an additional $per voucher when redeeming her vouchers for the [redacted] Culinary Academy LivingSocial apologizes for any confusion regarding this matterWe reached out to [redacted] Culinary Academy and verified that when [redacted] redeemed her vouchers, she was charged $per voucher for tax and gratuityPer the Fine Print of the deal [redacted] purchased, tax and gratuity is not included As a courtesy, LivingSocial credited [redacted] ***’s account with Deal BucksDeal Bucks are a dollar-for-dollar form of LivingSocial currencyUnless specifically restricted by the Fine Print of a deal, they will automatically be applied to her purchaseThis type of credit expires in one year We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I d not think its fair that they sale these tickets this far in advance and do not give a DECENT reminder...wouldn't that be and appropriate CUSTOMER SERVICE THING TO DO ??? WHAT IS SO HARD WITH SENDING A REMINDER TO A LONG TIME CUSTOMER A WEEK IN ADVANCE ? THAT IS ALL THAT NEEDED TO BE DONESO LIVING SOCIAL GOT THEIR MONEY, THE [redacted] GOT THEIR MONEY AND BECAUSE THEIR CUSTOMERS HAVE BUSY LIVES THEY CHOOSE TO NOT GO THAT EXTRA MILE AND PUT SOME EFFORT IN AND ASSIST THEIR CUSTOMERS TO HAVE A GREAT EXPERIENCE BY HELPING THEM OUT????? THAT IS ALL APART OF DOING BUSINESS WITH THIS COMPANY? BUT THAT IS NOT APART OF THE SERVICE I RECEIVED!!!!!!!!!!!!!! THAT IS MY POINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY REFUNDBOTH THE [redacted] AND LIVING SOCIAL WERE VERY RUDEI WILL NOT SPEND ANOTHER DIME THROUGH LIVING SOCIAL...THERE ARE TWO MANY SITES THAT DESERVE MY MONEY OVER THEMI ALSO WILL GO THE ATTORNEYS GENERAL AND EVERY SITE I CAN AND COMMENT ON LIVING SOCIALS ETHICS! When you see a deal on our site, we want you to feel confident that your purchase will leave you with a smileWe call it the Good Deal Guarantee THIS IS FROM THEIR WEBSITE - THIS IS A STATEMENT - THEY ARE NOT FOLLOWING THIS AT THIS MOMENT! At LivingSocial, we try to make experiences as memorable as possibleIf you ever have a problem, we will work hard to fix it THIS IS ALSO FROM THE WEBSITE..THEY ARE ALSO NOT DOING THIS AT THE MOMENT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you ever have trouble redeeming your Voucher for any reason, let us knowWe’ll work with you and the merchant to try to make things rightNever let a Voucher go unused again! - THIS IS ALSO LISTED ON THE WEBSITE FALSE!!! NOW THESE ARE ALL STATEMENTS I FEEL I COULD TAKE THEM TO COURT FOR THEY ARE MAKING PROMISES ABOUT THESE VOUCHERS THEY SALE AND NOT FOLLOWING THROUGH!!! I WANT MY MONEY BACK ASAP OR I WILL NOT STOP UNTIL I GET IT! Regards, [redacted]