LivingSocial

Hello David, Here is the information I was able to glean from LivingSocial's customer service team about [redacted] 's complaint: Our records show that [redacted] completed her purchase using a [redacted] card ending in ***. When we process a refund, it's processed back to the original method of payment. The refund in this case settled with her financial institution on May 28, 2014, at 12:35 PM EDT. [redacted] states that (a) she hasn't received the refunded funds, (b) her bank is unable to find an account attached to a card ending in ***, and (c) her bank won't assist her in tracking down the funds unless she has all numbers on the card. In the past, where a consumer's account associated with the card in our files is closed and we've issued a refund to that card, the financial institution will use the ARN number to find the transaction and transfer funds to another account (if the consumer has one). In the case that the consumer doesn't have another account, the bank/card company will let us know that they can't accept the refund. This happens pretty quickly after a refund is processed, and we'll reissue it to a different method of payment once we're informed. We haven't heard anything from [redacted] 's financial institution regarding her refund. While we understand that [redacted] would like us to provide her with the full credit card number, our systems will not display our consumers' complete credit card numbers in our files. Our systems display this way in order to maintain PCI compliance. We did provide [redacted] with an ARN number, which should be enough information for her financial institution to find the transaction in its systems. While I understand that [redacted] is upset, at this point, it appears that she needs to bring this issue directly to her financial institution for resolution as LivingSocial has no further actions it can take to assist [redacted] . Please let me know if you have any questions. Best,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Living Social will not acknowledge the tour is free at the [redacted] and not coupon is required It should have been noted in the detail of the specific Living Social coupon that the tour is in fact "free" This is misleading consumers into thinking they are receiving a discount for the tour for which they are not It is not the money but it is the principle Living Social has yet to acknowledge that they did not provide sufficient details in the coupon offer that the tour is a free item and no coupon is necessary for its purchase Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will satisfactory to me when completed I have sent an e-mail on with documentation per their request (see attached file), but am still awaiting a response from the business Regards, [redacted] ***

On June 27, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted] LivingSocial received the complaint on June 29, Mr [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund for a voucher that has not been redeemedLivingSocial apologizes for the experience that Mr [redacted] had with this dealOur records indicate that we have refunded him in the amount of $back to the card ending in ***Please note that this refund will appear in three different amounts equaling $LivingSocial is happy to assist Mr [redacted] with any difficulties he may encounter since he is valuable consumer to us We hope this resolves Mr [redacted] 's issueBest regards, Tayler H***

I purchased an item on living social, it arrived defectiveI tried calling to get a return label, but I just don't have the time to try and talk to someoneI've tried twice and have been on hold over minutes each timeMy item was only $so I'm chalking this up to a learning experienceI will NEVER purchase anything on Living Social againCustomer service is nonexistent

Their payment processing systems is nothing short of a scam and totally out of complianceIt's highly illegal for Livingsocial to charge customer credit cards for purchases without their consent or confirmationI went to the site to check out a deal and clicked the "buy now" option as there is no other option to see the deal price besides that buttonScam like and tricky user interface to confuse clients to automatically purchase a deal vs the client thinking they would be able to view final details before deciding to make a purchaseUpon clicking through I was not taken to another page to confirm the value or purchase - it just automatically processed the payment! To make matters worse - they charged me the full deal price and not was was flash price advertised (illegal as well)There was no landing page to confirm details or credit card to be used - just went straight to processing the payment - what thieves! I get that the company has gone downhill and hurting for cash but to automatically charge clients for purchases they did not authorize or consent to is ILLEGALAs well as advertising flash sales -"limited time" buy now pricing but instead charge you full priceHorrible company - I'm surprised they are still in business

Hi [redacted] Thank you for contacting us back through the Revdex.comUpon checking on your immediate reply to this email, you are requesting for an explanation on what happened.With regards to your case on your voucher deal for [redacted] Restaurant, it was not the service that we have expected for you to experienceWhen you contacted us, that was the only time that we are aware of the issue with the merchantWe highly appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure it don't happen againWe took action by investigating and was escalated to our account specialist to confirm the incidentWe contacted the merchant several times and found the merchant is unresponsive of this issue so we have processed your refund back to the original form of payment.On September 15, 2017, we were notified that you disputed the amount through [redacted] and we processed your refund for the amount debited of $We understand the deal you bought was worth $12.00, the $was coming from a discount during the time of purchaseWe have issued a $deal bucks credit for you use on our next LivingSocial purchase, valid for days and it is now available in your account.Regards, [redacted] **ManagerLivingSocial Customer Support

I have contacted multiple times, in fact, this is the second Revdex.com complaint I have filed over this issue because it has not been resolved [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My issue with false advertising is not resolved. The only resolution is to either remove " [redacted] " from the headline or to state "from" or "starting at" $125. Not only is this ad misleading, it is dishonest. Why in the world would a person with common sense go to a doctor who would allow false advertising in a headline as a way to get people interested to read their full ad. Regards, [redacted]

On March 6, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 13, Mr [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was given a refund from LivingSocial for $and he does not see this credited to his statement LivingSocial apologizes for any frustration regarding this matterWe looked into this purchase, and we show that it is not located on Mr [redacted] ’s account LivingSocial is unable to provide information regarding any purchases or actions taken on the account in question We are acting in accordance with our privacy policy, which is located here, [redacted] We suggest that Mr [redacted] have the account holder reach out to LivingSocial at ###-###-####We are happy to look into this further We hope that this resolves [redacted] 's issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This response is unacceptableThe money I paid to LivingSocial was solely for the delivery of a specific product/serviceThat product/service was not able to be delviered, so I am requesting a refund of my moneyThe solution they have provided essentially keeps my money hostage with LivingSocialI have no interest in doing further business with this company and do not want to be required to purchase yet another voucher that may also have the same issues as the previous one Basically, they have my money and are unable to deliver the product/service originally purchasedI feel I am entitled to my money back for inability to deliver the product/service purchased Regards, [redacted]

On February 5, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 5, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for [redacted] , shared it with three of her friends, but didn’t get a Me+refund LivingSocial apologizes for any confusionThe deal [redacted] purchased for [redacted] is not eligible for the Me+promotionPer the fine print of the deal, it cannot be combined with any other offer or promotion, including Me+ However, it has come to our attention that some emails went out with a link that advertised Me+for this dealAs this is what we advertised, we will be honoring [redacted] ’s Me+refund$has been refunded to the credit card ending in ***This refund should appear in [redacted] ’s account within five to seven business days Additionally, Deal Bucks have been refunded to her accountThese Deal Bucks never expire and will apply automatically to almost any purchase We hope that this resolves [redacted] 's issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have contacted [redacted] bank , my credit card company in 09/ They could not give me any credit because there is days deadline to report fraudUnfortunately, I was very ill from 02/too 09/and could not do it I reported the fraud to Living Social in 09/I have not used any vacation , the voucher was valid until 12/31/2014, so they should just simply give me a refund LS charged me for service I never used If you need I can provide with paperwork regarding my complaints to Living Social and my bank [redacted] *** Thank you very much for your assistance Regards, [redacted] ***

I purchased a C [redacted] membership voucher from LivingSocial.com July 1st After purchasing, I was given a voucher number that I needed to enter at the S [redacted] website, which would initiate my new membership I have tried multiple times to redeem the voucher, but I receive an error claiming my there was a problem with my voucher number and that I should call LivingSocial at When I called the first time, I spoke with a representative who said the company was aware of the problem and that I would receive a new voucher number in - hours at the email address listed in my account This was over a week ago and I still haven't received a new voucher number I've checked my spam mailbox as well, and I haven't missed any messages from LivingSocial I've tried calling multiple times since then, but cannot get through to a representative I've spent $on this voucher, which is apparently useless The company has done nothing to fix the problem Their fine print indicates that there are no refunds for this purchase All I'm looking for is a solution to this problem That is, a valid voucher It's an easy process in my mind I give them money, they give me what they advertised

On June 24, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on June 29, Mr [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a credit from [redacted] was not given in the full amountLivingSocial apologizes for the experience that Mr [redacted] had with [redacted] ***Our records indicate that we have credited him in the amount of $back to the card ending in ***LivingSocial is happy to assist Mr [redacted] with any difficulties he may encounter since he is valuable consumer to us We hope this resolves Mr***'s issueBest regards, Tayler H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I agree the fine print was there - however, the overall splash pages and internet advertising are extremely deceptive It clearly stated included and then Living Social buried the fact it was not in the fine print I guess legally they are covered but they are unethicalI will not be purchasing further products from Living Social with my own moneyI will do my very best to encourage others to do the same I have been successful with multiple individuals to date They have vowed not to do business with Living Social in the future due to their deceptive advertising Regards, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.livingsocial.com/deals/n-simple-canvas-prints-8x10-custom-canvas-pri...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Promotional value expires days after purchase"Your purchase was made on 10/07/and promotional value expired on 01/05/Please be aware our refund policy is days from the purchase dateI'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Deal Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerLivingSocial Customer Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

On June 12, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on May 14, *** [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased two vouchers on March 8, for [redacted] in the amount of $and for [redacted] at [redacted] in the amount of $ *** [redacted] opted for a self-serve refund in Deal Bucks, because *** [redacted] was unable to schedule with the merchantsWe have reviewed *** ***’s request and apologize for any inconvenience she has experienced with these dealsOur refund policy for these purchases allowed for seven days from the time of purchase for *** [redacted] to request a refundLivingSocial processed a refund for the total amount of $to ***’s [redacted] accountWe hope that this resolves ***’s issueBest regards, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In light of the company disputing the fact they can do anything, and in the process of filing a claim with my bank, the funds were suddenly returnedHorrible company with horrible customer service Regards, [redacted]