This will acknowledge receipt of your February 24, follow up inquiry regarding the above referenced private passenger automobile insurance policy.Please be advised that GEICO’s position on the matter remains unchangedAs stated in our company’s previous response, it was discovered on January 19, that neither Mr*** nor his wife are listed as the named insured on the homeowner insurance policy that he referenced on November 19, Consequently, they were not eligible to receive the multi-line discount.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####. Very truly yours, Brian O*** Executive Office
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr***’s correspondence to your organization he expresses concern regarding a recent lapse in coverage and subsequent increase in premium upon reissue of the policyHe has
requested that GEICO reinstate his policy without a lapse in coverage and to reimburse him all monies paid to California Causality Auto Insurance.Our records show that on April 4, 2016, a notice of cancellation for non-payment of premium was sent to Mr*** advising that a payment of $would be due by April 23, to avoid policy cancellationTo assist Mr***, an exception was granted to allow Mr*** to make the payment on April 25, and reinstate the policy without a lapse in insurance coverageMr*** made a payment of $via GEICO.com on April 25, and coverage was reinstated.On April 26, an automated renewal was posted on the policy to be effective on May 23, Renewal documents were sent to Mr*** on April 27, 2016.On May 4, 2016, the payment of $was declined by Mr***’s financial institution for “Insufficient Funds”As a result of the returned payment, the cancellation notice was reinstated and the policy was cancelled effective April 23, Please note that since the payment was not honored by Mr***’s financial institution, any bill or correspondence sent prior to GEICO receiving notification of the returned payment would be voidedAfter the policy cancelled, an earned premium balance of $remained for coverage provided to the date of cancellation as well as a $returned payment fee for a total of $Notification of the returned payment and policy cancellation was sent to Mr*** on May 6, 2016.Prior to Mr***’s receipt of the notice of returned payment, Mr*** logged into his policy via GEICO.com on May 5, where he was alerted of the policy cancellation due to the returned paymentWhile logged into his policy, he proceeded to make a payment of $for the balance duePlease note that the policy was not reinstated.At the same time, Mr*** contacted our customer service department via telephone where he was offered a quote to reissue his policy in a higher priced tier based on multiple risk factors taken into consideration per GEICO’s filed and approved underwriting guidelinesThe premium also took into consideration a recent statewide rate revision resulting in an increase in premiumMr*** declined to reissue his policy and no additional payments were made.It is our position that all proper procedures were followed in the handling of the policy in question We maintain that the lapse in coverage and subsequent increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the New Jersey Department of Banking and Insurance If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* at ###-###-####.Sincerely,Richard S*Regional Vice Presidnet
November 24, 2017Dear *** ***:Thank you for your November 20, e-mail *** and *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity. GEICO has backdated Rental Reimbursement coverage for *** and ***
***'s policy to 06/14/17. Any claims that were filed after 06/14/are eligible for Rental Reimbursement coverage. MrsBecker contacted GEICO on 6/13/and spoke with a Customer Service Supervisor. The supervisor advised MrsBecker we could not backdate the coverage but we could add it for future claims. The coverage was not added to the policy at that time, as she requested. We apologize for any inconvenience this has caused. We have contacted the claims adjuster for the 11/15/[unreadable] and they will be in contact with you regarding the rental coverage. Again, we sincerely apologize for the inconvenience. If *** or *** *** have additional questions about their policy or coverages, they can contact our Hour Customer Service Department at ***-***-***. Sincerely, Elizabeth C. Underwriting Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Geico never informed me that they are covering only sixty (60) days of the rental, when I called to make a claim I was advised by Geico employer that this accident was one hundred percent (100%) NOT MY fault and EVERYTHING was going to be covered through the other drivers insurance which happens to be Geico also , nor was I notified by Geico of the side agreement that *** the owner of the body shop and auto damage supervisor Joshua M*** had for coveting past the sixty (60) daysMy credit card has been charged, and I do not feel it is right for me to run around and chase the reimbursement that *** charged my credit card for because Geico denied the payment Geico needs to reimburse me for this charge and get the money back from whoever they had an agreement with, without my knowledge or from the party who read ended my vehicle and put me in this situation, or *** due to parts delay. I pay a lot of money for Auto insurance for a reason
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:Both vehicles were absolutely not established in the intersection at the time of the accidentThe photograph submitted contains more than enough evidence to this, including, but not limited to:-There is front impact damage to my carFor The front of the other car to hit the side of my car, when I was driving straight across the intersection, my car would have had to have been GREATER THAN 50% across the intersection, while the other driver WAS ENTERTING (0% established).- Because of the high rate of speed of the other driver at impact, their vehicle continued forward, rotating my vehicle degreesThis is clearly obvious from the damage to the other drivers bumperAfter they hit the side of my car, BEHIND THE HEADLIGHT, they continued forward, pulling off my bumper, scraping it across theirs as their car continued forward while mine was stopped.-The alignment of my car vs the alignment of my tiresThis is the result of being struck and pushed by a moving vehicle. As these details continue to be ignored I have no choice but to escalate this to a legal decision in small claims court
Regards,
*** ***
June 23, 2016Dear *** ***,We received your correspondence dated June 16, We have not included any personal identifying information in our response, as you requested,Our insured was originally insured with her spouse on a joint policy in Michigan with a *** and a ***, Our
insured purchased a separate Wyoming policy online for the *** *** effective March 1, On March 26, 2016, our insured's spouse contacted us on their original, joint policyHe informed us that his spouse moved out of state, but he did not have a contact address for her, and asked to remove her vehicle from the policyWe were not aware of her other GEICO policy, and we moved her *** to a new policy effective March 27, 2016, to prevent her from experiencing a lapse in insurance coverageWe also attempted to contact her to discuss her insurance status.Our insured called us back later on March 27, 2016, and informed us of the Wyoming GEICO policy she previously initiatedWe regret that we did not identify the duplication between the GEICO policy she established, and the GEICO policy we established on her behalf when her spouse asked us to remove her from their joint policy.Upon receipt of your inquiry, we spoke to our insured on June 16, We cancelled the policy we established retroactive to the date of inception, which eliminated the balance owed under that policyWe also removed the *** from the original joint policy effective March 1, 2016, and applied a credit of $26,to her policy as a result,We spoke to our insured on June 16, 2016, and informed her of our handlingWe appreciate her patronage, and we regret the inconvenience she experiencedIf you have any additional questions or concerns regarding this issue, please feel free to contact Joy K*** at (***)***x***.Sincerely,Don R.Regional Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Did this and they wanted me to pay to get a refund for money I gave them already and paid for the money order also they want a big fee to cancel the money order and they have to pay the fees before they will even consider giving a refund and the process will take over a year! Western union is a joke! Besides I feel it is Geicos Problem for Telling me wrong on the phone and signing the money order and sending it back! It is their responsibility to make it right not mine! So this is refused! Either geico cashes it at no extra cost or the complaint will go on and on! PEROID!
Regards,
*** ***
Dear Ms***,We received your correspondence dated April 11, 2016, and have not included any personal identifying informationWe attempted to contact our insured on April 12, 2016, and April 14, 2016, however we were unsuccessful in reaching them.On June 15, 2015, a notice was mailed advising
our insured that after a review of her automobile policy, a motor vehicle report indicated that her spouse’s driver’s license is currently revokedWe advised that in order to continue the policy, proof of license reinstatement would be requiredOur insured contacted us by email on August 12, 2015, requesting we remove her spouse from the automobile policy, Our internet customer service representative made her aware that in order to remove a driver from the policy, we would require proof of other coverage She was also advised on April 12, 2015, that documentation was still needed showing the reinstatement of her spouse’s license in order to avoid non-renewal of her policy.Our insured replied on August 17, 2015, and advised that her spouse would not have his license reinstated any time Soon and that he would not be driving any of her vehicles due to their separation, Our internet customer service representative advised our insured that due to the complexity of her request, our insured must call us to complete her requestWe do not have any record of our insured contacting us and we did not receive the required documentation requestedA notice was mailed on November 13, 2015, by Post Office Receipt Secured, advising our insured that due to failure to provide proof a valid driver’s license for her spouse, the automobile policy would terminate at 12:A.Mon January 20, 2016.Our records reflect from the inception of our insured’s policy, January 7, through January 20, 2016, there has been no lapse in coverageWe apologize for any misunderstanding however as we advised our insured, we must either proof of other coverage for our insured's spouse or proof his license was reinstatedIf additional information is needed to close your file, please contact Cindi T*** at ###-###-#### ext, or ***.Sincerely Heather M***Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because I was informed today,
August 25, 2015, that Geico will not pay the rental car and storage fees
associated with my vehicle’s repairOn Friday, August 21, 2015, Geico did say
they will pay for the replacement of the air-conditioning system, for which I
am gratefulHowever, I had no control of the time it would take for Geico to
diagnose the problem with my air-conditioning system and authorize the repair,
which was a total of ten (10) weeksGeico hindered the diagnosis by requesting
opinions from two (2) providers that were not the original repair shop, one (1)
of which does not have verifiable credentials
The rental car fees accrued over eight (8) weeks while Geico
delayed the decision on repair authorizationGeico has repeatedly said that
they can only pay me based on the original claim that occurred in October,
The accrual of rental car fees is a circumstance outside of the original
claim because the parts failed to work, which makes this a part warranty issue,
not an original claim issueThese after-market parts were not recommended by
the shop; however, Geico only authorized these parts for the repairIn an
effort of good faith, my husband temporarily altered his work schedule to
carpool so that I could drive his car to work starting week nine (9)
Presently, I have not had my car for eleven (11) weeksI
have documentation proving that I contacted Geico on a regular basis to resolve
this claim and mitigate damagesThey were aware of the accumulating storage
fees and continued to prolong the duration that my car sat at the shopI was
unable to remove it from the shop because it was disassembled to an inoperable
stateBecause Geico delayed the decision of work authorization, the payment determination
of storage fees is between Geico and the shopToday, August 25, 2015, the shop
informed me and Geico that they will not release my vehicle until the full invoice
(repairs & storage fees) is paid
Furthermore, the notification that my claim was denied
came in the form of the following two (2) sentences, “Ken [third-party inspector, unverified credentials] advised Matt [shop contact] that there was no evidence of a leak in the
condenser which Matt stated there wasMatt placed dye in the system and no
visible leak was detected with the black light provided by the shop at time of
inspection.” This was received via email from the adjuster on
August 6, 2015, leading me to believe that Geico was still pursuing resolution
It wasn’t until I spoke to a claim representative on Tuesday, August 18, 2015,
that I found out that the adjuster denied and closed the caseThe claim
representative said she has “not seen anything like this before” and agreed
that the email on August 6, 2015, from the adjuster was “not clear.”
The acceptable resolution is that: a) Geico pays for the
air-conditioning system replacement and repairs, of which they have already
agreed; b) Geico covers the expenses of the rental car ($1203.32); and c) settles
the storage fees with the shop so that my vehicle is returned to me and this
matter is settled
Enclosed:
1.
*** Supplement - Geico Estimate of
Repairs received August 25, 2015, at 4:p.m
2.
Repair Invoice and Balance Due - Shop Invoice received
August 25, 2015, at 3:p.m.
Regards,
*** ***
March 19, 2018Dear *** ***Thank you for your inquiry of March 12, It has been referred to me for a response.This was a two vehicle loss occurring off Exit ** on I-** South on January 22, involvingthe complainant, *** *** and a second vehicle operated by *** ***Both
parties areinsured with GEICO*** *** stated he was stopped in his lane of travel waiting for atractor trailer to merge in front of him when *** *** attempted to pass him on the left strikinghis vehicle*** *** stated *** *** merged from the left lane to the right lane and sheproceeded straight in the left lane when *** *** merged back over into her lane striking hervehicle*** ***’s adjuster originally accepted liability for the accident and we informed ***
*** of the decision on February 2, 2018.On February 12, *** *** contacted her adjuster to indicate that a co-worker in her officewitnessed the accidentBased on this new information we reached out to witness, ***
*** *** stated that *** *** had begun to merge from the left to the right lane when *** *** proceeded to pass him and *** *** then merged back into the left lane striking *** ***’s vehicleThe police reported to the scene but our records indicate that no narrative was written and it was an exchange of information onlySince our investigation revealed that both parties contributed to the accident, *** ***’s claim for damages was denied under *** ***’s policy*** *** unfortunately does not carry Collision coverage so we are unable to assist with handling the damages he sustained in this loss.Should you have any further questions please contact Claims Manager, Daniel S*** at ***
*** or ***@geico.com.Sincerely,Sheryl W.Assistant Vice President
This will acknowledge receipt of your February 22, inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that *** *** and *** *** previously insured a *** under the above policy, which was rated for * *** ***, Mechanicville,
NY 12118.On November 19, Mr*** contacted GEICO's auto insurance customer service department via telephone, and indicated that he had obtained a homeowner insurance policy for the above address through our companyAs such, he and his wife were eligible for a multi-line discount on their auto policyThe appropriate discount was then applied to the auto policy effective May 10, 2015, which was the effective date of the homeowner insurance policy.On December 31, the above auto policy was cancelled at the request of Mr***, and he was provided with the appropriate pro-rata premium refund of $However, it was subsequently discovered on January 19, that neither Mr*** nor his wife are listed as the named insured on the homeowner insurance policy that he referenced on November 19, Consequently, the multi-line discount was removed from the auto insurance policy effective May 10, since neither Mr*** nor his wife were eligible for the discountThe removal of the discount resulted in an outstanding earned premium balance of $on the cancelled auto policy.On January 20, an earned premium bill was mailed to the address on file indicating that an outstanding balance of $was due on the cancelled auto policyAn electronic check payment in the amount of $was subsequently received on February 22, 2016, which satisfied the outstanding earned premium balanceA copy of the earned premium bill is enclosed.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O*** Executive Office
We received your correspondence dated February 1, 2016, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.On January 29, 2016, our Insured went online to geico.com in order to purchase a policyAt this time there are three
places we advised our Insured he had uncollected earned premium of $that was due for a previous policy which cancelled on November 4, It stated we would process this amount as a separate payment from the new policy’s down paymentWhen our Insured pressed the payment button on geico.com, he agreed to pay the down payment as well as the earned premium.There was an alert that advised our Insured he would need to contact us via telephone to start the policy after he attempted to process the paymentWe spoke with our Insured on February 3, 2016, advising of the reason we processed the previous balance and the locations of the advisementWe would be more than happy to offer our Insured a policy; however, we will be unable to refund the $as this was money owed for coverage previously provided.Please find enclosed a screenshot of the attempted policy purchaseWe trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George WR*** Senior Vice PresidentEnclosure
We received your letter dated August 1, 2016, regarding the above noted accidentWe have not included any personal identifying information in our response, as you requested.On July 5, 2016, the complainant reported that she was stopped at a red light and was rear ended by our insured, and
subsequently pushed into a third vehicle on July 1, The complainant indicated she and her passenger were injuredOn July 11, 2016, we spoke to our insured, who admitted she struck the rear of the complainant's vehicleHowever, our insured informed us a vehicle in front of the complainant was involved in the loss, and our insured did not know whether the complainant struck the vehicle in front of her, prior to our insured's impact with the complainantWe agreed to pay for the damages to the rear of the complainant's vehicle, however it was necessary to further investigate the loss to ascertain whether the complainant struck the rear of the vehicle in front of her, before she was rear-ended by our insuredAlso on July 14, 2016, we learned the complainant retained an attorneyThe complainant's attorney informed us her insurer was handling her vehicle claim, and he agreed to obtain more information about the third vehicleWe left a voice mail for the complainant's attorney on July 12, On July 14, 2016, the complainant's attorney again agreed to obtain more information about the involvement of the third vehicle.On July 27, 2016, the complainant's attorney contacted us, and asked about our payment statusWe informed the complainant's attorney that we were still awaiting a police report and/or contact information for the third party that would allow us to ascertain whether the complainant struck the vehicle in front of her prior to the impact with our insuredOn July 28, 2016, the complainant spoke with a claims supervisorHowever, since the complainant was attorney-represented, we informed her we would require her attorney's permission to discuss the claim directly with herThe complainant ended the call.On August 4, 2016, we confirmed that the complainant's attorney represents her only for injuries, and not for the property damage to her vehicleWe also confirmed that her carrier was resolving her total lossWe contacted the complainant, and informed her we would issue payment for her out-of-pocket expenses of $Upon receipt of her carrier's subrogation documents, we will reimburse her carrier for the payments made for her carWe regret the inconvenience this loss might have caused the complainantShould you have any further questions, please contact Brandon D***, Claims Manager, at ###-###-#### or ***@geico.com.Sincerely,Don R*** Regional Vice President
This will acknowledge receipt of your May 26, follow up inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the prior EFT enrollment attempt that was referenced in our May 16, response was unsuccessfulOn May 28, the insured submitted a premium installment payment in the amount of $that was postdated for June 5, The policy was also re-enrolled in the EFT payment method as of the June 5, payment date, and a credit adjustment was applied to the policy on June 2, to remove the additional $premium installment fee.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O*** Executive Office
May 19, *** *** Revdex.com of Metropolitan Washington DC K Street NW, 10th Floor Washington, DC 20005- Regarding: *** *** Policy: *** Revdex.com File Number: *** Dear Ms***: We have received your letter requesting additional assistance on behalf of *** ***, and I apologize that he does not find our response to his concerns satisfactory. On May 17, 2017, we received Mr***’s complaint filed with the Utah Insurance Department; therefore, we will further address his concerns in a written response to the Consumer Service Representative assigned to his complaint. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension Sincerely, Maria S*** Assistant Vice President GEICO Casualty Company
Dear *** ***: Thank you for your recent inquiry. We understand that *** *** did not receive the first check that we issued to him. We placed a stop payment on that check and reissued the payment on March 28, 2017. The payment was mailed to *** ***'s address in California. At this time, it our position that we have fulfilled our obligations under the rental reimbursement coverage on *** ***'s policy. If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 15, 2015Dear *** ***,Thank you for your letter dated October 6, outlining *** ***'s complaint to your organizationWe regret *** *** is unhappy with the handling of his claim.We have reviewed our file and find that this claim was handled appropriately and in accordance with
the terms and conditions of the policy.We have reached out to *** *** and are discussing his concerns directly with him.I am available from 7:a.mto 4:p.m(EST) Monday through FridayPlease feel free to contact me if you have any questions.Sincerely,Ginger F.Assistant Vice President Marine Insurance Claims
Thank you for your inquiry of September 18, 2015.*** G*** is disputing our denial of his no-fault benefits based on his failure to appear at his health service examinations of February 12, and March 28, 2014.Our review of the file reflects that in order to evaluate the full extent of
Mr***'s injuries and the need for continued causally related treatments a Pain Management Health Service Examination was requestedBy way of a letter dated January 15, 2015, and mailed via UPS certified mail and regular mail to Mr***'s home address and to his attorney, The Law Office of *** & ***, the first medical examination was scheduled for February 12, with Ann M***, M.DOn January 31, 2014, Mr*** called the vendor, Exam Works, and asked that the appointment be re-scheduledBy way of a letter dated February 20, 2014, and mailed via UPS certified mail and regular mail to the Mr.***'s home address and The Law Office of *** & ***, the second medical examination was scheduled for March 28, The certified mail tracking numbers confirmed that both notices were successfully delivered.As required by NYS Regulation 68, GEICO afforded the claimant two separate and distinct opportunities to attend a reasonably requested medical examinationIn each instance the claimant was provided with sufficient notice of the examination and he was informed of his right to be reimbursed for lost wages and travel expenses.Pursuant to NYCRR 65-(Regulation 68), “No action shall lie against the Company unless, as a precedent thereto, there shall have been full compliance with the terms of this coverage." One such condition that an eligible injured person must comply with is an insurer's reasonable request for medical examinationAn eligible injured person's failure to comply with an insurer's request to appear for a medical examination precludes an action against an insurer in support of payment for the submitted health service claims, and no coverage is available for subsequent health service claimsAdams vAllstateA.D.2d (2nd Dep’t 1994).We feel we have handled the matter within the guidelines set forth in NYS Regulation 68.lf any additional information is needed, please contact Doreen B***, Claims Supervisor at ###-###-####.Very truly yours,Robert L***, CPCU No-Fault Director
This will acknowledge receipt of your February 24, follow up inquiry regarding the above referenced private passenger automobile insurance policy.Please be advised that GEICO’s position on the matter remains unchangedAs stated in our company’s previous response, it was discovered on January 19, that neither Mr*** nor his wife are listed as the named insured on the homeowner insurance policy that he referenced on November 19, Consequently, they were not eligible to receive the multi-line discount.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####. Very truly yours, Brian O*** Executive Office
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr***’s correspondence to your organization he expresses concern regarding a recent lapse in coverage and subsequent increase in premium upon reissue of the policyHe has
* at ###-###-####.Sincerely,Richard S
*Regional Vice Presidnet
requested that GEICO reinstate his policy without a lapse in coverage and to reimburse him all monies paid to California Causality Auto Insurance.Our records show that on April 4, 2016, a notice of cancellation for non-payment of premium was sent to Mr*** advising that a payment of $would be due by April 23, to avoid policy cancellationTo assist Mr***, an exception was granted to allow Mr*** to make the payment on April 25, and reinstate the policy without a lapse in insurance coverageMr*** made a payment of $via GEICO.com on April 25, and coverage was reinstated.On April 26, an automated renewal was posted on the policy to be effective on May 23, Renewal documents were sent to Mr*** on April 27, 2016.On May 4, 2016, the payment of $was declined by Mr***’s financial institution for “Insufficient Funds”As a result of the returned payment, the cancellation notice was reinstated and the policy was cancelled effective April 23, Please note that since the payment was not honored by Mr***’s financial institution, any bill or correspondence sent prior to GEICO receiving notification of the returned payment would be voidedAfter the policy cancelled, an earned premium balance of $remained for coverage provided to the date of cancellation as well as a $returned payment fee for a total of $Notification of the returned payment and policy cancellation was sent to Mr*** on May 6, 2016.Prior to Mr***’s receipt of the notice of returned payment, Mr*** logged into his policy via GEICO.com on May 5, where he was alerted of the policy cancellation due to the returned paymentWhile logged into his policy, he proceeded to make a payment of $for the balance duePlease note that the policy was not reinstated.At the same time, Mr*** contacted our customer service department via telephone where he was offered a quote to reissue his policy in a higher priced tier based on multiple risk factors taken into consideration per GEICO’s filed and approved underwriting guidelinesThe premium also took into consideration a recent statewide rate revision resulting in an increase in premiumMr*** declined to reissue his policy and no additional payments were made.It is our position that all proper procedures were followed in the handling of the policy in question We maintain that the lapse in coverage and subsequent increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the New Jersey Department of Banking and Insurance If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F
November 24, 2017Dear *** ***:Thank you for your November 20, e-mail *** and *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity. GEICO has backdated Rental Reimbursement coverage for *** and ***
***'s policy to 06/14/17. Any claims that were filed after 06/14/are eligible for Rental Reimbursement coverage. MrsBecker contacted GEICO on 6/13/and spoke with a Customer Service Supervisor. The supervisor advised MrsBecker we could not backdate the coverage but we could add it for future claims. The coverage was not added to the policy at that time, as she requested. We apologize for any inconvenience this has caused. We have contacted the claims adjuster for the 11/15/[unreadable] and they will be in contact with you regarding the rental coverage. Again, we sincerely apologize for the inconvenience. If *** or *** *** have additional questions about their policy or coverages, they can contact our Hour Customer Service Department at ***-***-***. Sincerely, Elizabeth C. Underwriting Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Geico never informed me that they are covering only sixty (60) days of the rental, when I called to make a claim I was advised by Geico employer that this accident was one hundred percent (100%) NOT MY fault and EVERYTHING was going to be covered through the other drivers insurance which happens to be Geico also , nor was I notified by Geico of the side agreement that *** the owner of the body shop and auto damage supervisor Joshua M*** had for coveting past the sixty (60) daysMy credit card has been charged, and I do not feel it is right for me to run around and chase the reimbursement that *** charged my credit card for because Geico denied the payment Geico needs to reimburse me for this charge and get the money back from whoever they had an agreement with, without my knowledge or from the party who read ended my vehicle and put me in this situation, or *** due to parts delay. I pay a lot of money for Auto insurance for a reason
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:Both vehicles were absolutely not established in the intersection at the time of the accidentThe photograph submitted contains more than enough evidence to this, including, but not limited to:-There is front impact damage to my carFor The front of the other car to hit the side of my car, when I was driving straight across the intersection, my car would have had to have been GREATER THAN 50% across the intersection, while the other driver WAS ENTERTING (0% established).- Because of the high rate of speed of the other driver at impact, their vehicle continued forward, rotating my vehicle degreesThis is clearly obvious from the damage to the other drivers bumperAfter they hit the side of my car, BEHIND THE HEADLIGHT, they continued forward, pulling off my bumper, scraping it across theirs as their car continued forward while mine was stopped.-The alignment of my car vs the alignment of my tiresThis is the result of being struck and pushed by a moving vehicle. As these details continue to be ignored I have no choice but to escalate this to a legal decision in small claims court
Regards,
*** ***
June 23, 2016Dear *** ***,We received your correspondence dated June 16, We have not included any personal identifying information in our response, as you requested,Our insured was originally insured with her spouse on a joint policy in Michigan with a *** and a ***, Our
insured purchased a separate Wyoming policy online for the *** *** effective March 1, On March 26, 2016, our insured's spouse contacted us on their original, joint policyHe informed us that his spouse moved out of state, but he did not have a contact address for her, and asked to remove her vehicle from the policyWe were not aware of her other GEICO policy, and we moved her *** to a new policy effective March 27, 2016, to prevent her from experiencing a lapse in insurance coverageWe also attempted to contact her to discuss her insurance status.Our insured called us back later on March 27, 2016, and informed us of the Wyoming GEICO policy she previously initiatedWe regret that we did not identify the duplication between the GEICO policy she established, and the GEICO policy we established on her behalf when her spouse asked us to remove her from their joint policy.Upon receipt of your inquiry, we spoke to our insured on June 16, We cancelled the policy we established retroactive to the date of inception, which eliminated the balance owed under that policyWe also removed the *** from the original joint policy effective March 1, 2016, and applied a credit of $26,to her policy as a result,We spoke to our insured on June 16, 2016, and informed her of our handlingWe appreciate her patronage, and we regret the inconvenience she experiencedIf you have any additional questions or concerns regarding this issue, please feel free to contact Joy K*** at (***)***x***.Sincerely,Don R.Regional Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Did this and they wanted me to pay to get a refund for money I gave them already and paid for the money order also they want a big fee to cancel the money order and they have to pay the fees before they will even consider giving a refund and the process will take over a year! Western union is a joke! Besides I feel it is Geicos Problem for Telling me wrong on the phone and signing the money order and sending it back! It is their responsibility to make it right not mine! So this is refused! Either geico cashes it at no extra cost or the complaint will go on and on! PEROID!
Regards,
*** ***
Dear Ms***,We received your correspondence dated April 11, 2016, and have not included any personal identifying informationWe attempted to contact our insured on April 12, 2016, and April 14, 2016, however we were unsuccessful in reaching them.On June 15, 2015, a notice was mailed advising
our insured that after a review of her automobile policy, a motor vehicle report indicated that her spouse’s driver’s license is currently revokedWe advised that in order to continue the policy, proof of license reinstatement would be requiredOur insured contacted us by email on August 12, 2015, requesting we remove her spouse from the automobile policy, Our internet customer service representative made her aware that in order to remove a driver from the policy, we would require proof of other coverage She was also advised on April 12, 2015, that documentation was still needed showing the reinstatement of her spouse’s license in order to avoid non-renewal of her policy.Our insured replied on August 17, 2015, and advised that her spouse would not have his license reinstated any time Soon and that he would not be driving any of her vehicles due to their separation, Our internet customer service representative advised our insured that due to the complexity of her request, our insured must call us to complete her requestWe do not have any record of our insured contacting us and we did not receive the required documentation requestedA notice was mailed on November 13, 2015, by Post Office Receipt Secured, advising our insured that due to failure to provide proof a valid driver’s license for her spouse, the automobile policy would terminate at 12:A.Mon January 20, 2016.Our records reflect from the inception of our insured’s policy, January 7, through January 20, 2016, there has been no lapse in coverageWe apologize for any misunderstanding however as we advised our insured, we must either proof of other coverage for our insured's spouse or proof his license was reinstatedIf additional information is needed to close your file, please contact Cindi T*** at ###-###-#### ext, or ***.Sincerely Heather M***Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because I was informed today,
August 25, 2015, that Geico will not pay the rental car and storage fees
associated with my vehicle’s repairOn Friday, August 21, 2015, Geico did say
they will pay for the replacement of the air-conditioning system, for which I
am gratefulHowever, I had no control of the time it would take for Geico to
diagnose the problem with my air-conditioning system and authorize the repair,
which was a total of ten (10) weeksGeico hindered the diagnosis by requesting
opinions from two (2) providers that were not the original repair shop, one (1)
of which does not have verifiable credentials
The rental car fees accrued over eight (8) weeks while Geico
delayed the decision on repair authorizationGeico has repeatedly said that
they can only pay me based on the original claim that occurred in October,
The accrual of rental car fees is a circumstance outside of the original
claim because the parts failed to work, which makes this a part warranty issue,
not an original claim issueThese after-market parts were not recommended by
the shop; however, Geico only authorized these parts for the repairIn an
effort of good faith, my husband temporarily altered his work schedule to
carpool so that I could drive his car to work starting week nine (9)
Presently, I have not had my car for eleven (11) weeksI
have documentation proving that I contacted Geico on a regular basis to resolve
this claim and mitigate damagesThey were aware of the accumulating storage
fees and continued to prolong the duration that my car sat at the shopI was
unable to remove it from the shop because it was disassembled to an inoperable
stateBecause Geico delayed the decision of work authorization, the payment determination
of storage fees is between Geico and the shopToday, August 25, 2015, the shop
informed me and Geico that they will not release my vehicle until the full invoice
(repairs & storage fees) is paid
Furthermore, the notification that my claim was denied
came in the form of the following two (2) sentences, “Ken [third-party inspector, unverified credentials] advised Matt [shop contact] that there was no evidence of a leak in the
condenser which Matt stated there wasMatt placed dye in the system and no
visible leak was detected with the black light provided by the shop at time of
inspection.” This was received via email from the adjuster on
August 6, 2015, leading me to believe that Geico was still pursuing resolution
It wasn’t until I spoke to a claim representative on Tuesday, August 18, 2015,
that I found out that the adjuster denied and closed the caseThe claim
representative said she has “not seen anything like this before” and agreed
that the email on August 6, 2015, from the adjuster was “not clear.”
The acceptable resolution is that: a) Geico pays for the
air-conditioning system replacement and repairs, of which they have already
agreed; b) Geico covers the expenses of the rental car ($1203.32); and c) settles
the storage fees with the shop so that my vehicle is returned to me and this
matter is settled
Enclosed:
1.
*** Supplement - Geico Estimate of
Repairs received August 25, 2015, at 4:p.m
2.
Repair Invoice and Balance Due - Shop Invoice received
August 25, 2015, at 3:p.m.
Regards,
*** ***
March 19, 2018Dear *** ***Thank you for your inquiry of March 12, It has been referred to me for a response.This was a two vehicle loss occurring off Exit ** on I-** South on January 22, involvingthe complainant, *** *** and a second vehicle operated by *** ***Both
parties areinsured with GEICO*** *** stated he was stopped in his lane of travel waiting for atractor trailer to merge in front of him when *** *** attempted to pass him on the left strikinghis vehicle*** *** stated *** *** merged from the left lane to the right lane and sheproceeded straight in the left lane when *** *** merged back over into her lane striking hervehicle*** ***’s adjuster originally accepted liability for the accident and we informed ***
*** of the decision on February 2, 2018.On February 12, *** *** contacted her adjuster to indicate that a co-worker in her officewitnessed the accidentBased on this new information we reached out to witness, ***
*** *** stated that *** *** had begun to merge from the left to the right lane when *** *** proceeded to pass him and *** *** then merged back into the left lane striking *** ***’s vehicleThe police reported to the scene but our records indicate that no narrative was written and it was an exchange of information onlySince our investigation revealed that both parties contributed to the accident, *** ***’s claim for damages was denied under *** ***’s policy*** *** unfortunately does not carry Collision coverage so we are unable to assist with handling the damages he sustained in this loss.Should you have any further questions please contact Claims Manager, Daniel S*** at ***
*** or ***@geico.com.Sincerely,Sheryl W.Assistant Vice President
This will acknowledge receipt of your February 22, inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that *** *** and *** *** previously insured a *** under the above policy, which was rated for * *** ***, Mechanicville,
NY 12118.On November 19, Mr*** contacted GEICO's auto insurance customer service department via telephone, and indicated that he had obtained a homeowner insurance policy for the above address through our companyAs such, he and his wife were eligible for a multi-line discount on their auto policyThe appropriate discount was then applied to the auto policy effective May 10, 2015, which was the effective date of the homeowner insurance policy.On December 31, the above auto policy was cancelled at the request of Mr***, and he was provided with the appropriate pro-rata premium refund of $However, it was subsequently discovered on January 19, that neither Mr*** nor his wife are listed as the named insured on the homeowner insurance policy that he referenced on November 19, Consequently, the multi-line discount was removed from the auto insurance policy effective May 10, since neither Mr*** nor his wife were eligible for the discountThe removal of the discount resulted in an outstanding earned premium balance of $on the cancelled auto policy.On January 20, an earned premium bill was mailed to the address on file indicating that an outstanding balance of $was due on the cancelled auto policyAn electronic check payment in the amount of $was subsequently received on February 22, 2016, which satisfied the outstanding earned premium balanceA copy of the earned premium bill is enclosed.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O*** Executive Office
We received your correspondence dated February 1, 2016, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.On January 29, 2016, our Insured went online to geico.com in order to purchase a policyAt this time there are three
places we advised our Insured he had uncollected earned premium of $that was due for a previous policy which cancelled on November 4, It stated we would process this amount as a separate payment from the new policy’s down paymentWhen our Insured pressed the payment button on geico.com, he agreed to pay the down payment as well as the earned premium.There was an alert that advised our Insured he would need to contact us via telephone to start the policy after he attempted to process the paymentWe spoke with our Insured on February 3, 2016, advising of the reason we processed the previous balance and the locations of the advisementWe would be more than happy to offer our Insured a policy; however, we will be unable to refund the $as this was money owed for coverage previously provided.Please find enclosed a screenshot of the attempted policy purchaseWe trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George WR*** Senior Vice PresidentEnclosure
We received your letter dated August 1, 2016, regarding the above noted accidentWe have not included any personal identifying information in our response, as you requested.On July 5, 2016, the complainant reported that she was stopped at a red light and was rear ended by our insured, and
subsequently pushed into a third vehicle on July 1, The complainant indicated she and her passenger were injuredOn July 11, 2016, we spoke to our insured, who admitted she struck the rear of the complainant's vehicleHowever, our insured informed us a vehicle in front of the complainant was involved in the loss, and our insured did not know whether the complainant struck the vehicle in front of her, prior to our insured's impact with the complainantWe agreed to pay for the damages to the rear of the complainant's vehicle, however it was necessary to further investigate the loss to ascertain whether the complainant struck the rear of the vehicle in front of her, before she was rear-ended by our insuredAlso on July 14, 2016, we learned the complainant retained an attorneyThe complainant's attorney informed us her insurer was handling her vehicle claim, and he agreed to obtain more information about the third vehicleWe left a voice mail for the complainant's attorney on July 12, On July 14, 2016, the complainant's attorney again agreed to obtain more information about the involvement of the third vehicle.On July 27, 2016, the complainant's attorney contacted us, and asked about our payment statusWe informed the complainant's attorney that we were still awaiting a police report and/or contact information for the third party that would allow us to ascertain whether the complainant struck the vehicle in front of her prior to the impact with our insuredOn July 28, 2016, the complainant spoke with a claims supervisorHowever, since the complainant was attorney-represented, we informed her we would require her attorney's permission to discuss the claim directly with herThe complainant ended the call.On August 4, 2016, we confirmed that the complainant's attorney represents her only for injuries, and not for the property damage to her vehicleWe also confirmed that her carrier was resolving her total lossWe contacted the complainant, and informed her we would issue payment for her out-of-pocket expenses of $Upon receipt of her carrier's subrogation documents, we will reimburse her carrier for the payments made for her carWe regret the inconvenience this loss might have caused the complainantShould you have any further questions, please contact Brandon D***, Claims Manager, at ###-###-#### or ***@geico.com.Sincerely,Don R*** Regional Vice President
This will acknowledge receipt of your May 26, follow up inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the prior EFT enrollment attempt that was referenced in our May 16, response was unsuccessfulOn May 28, the insured submitted a premium installment payment in the amount of $that was postdated for June 5, The policy was also re-enrolled in the EFT payment method as of the June 5, payment date, and a credit adjustment was applied to the policy on June 2, to remove the additional $premium installment fee.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O*** Executive Office
May 19, *** *** Revdex.com of Metropolitan Washington DC K Street NW, 10th Floor Washington, DC 20005- Regarding: *** *** Policy: *** Revdex.com File Number: *** Dear Ms***: We have received your letter requesting additional assistance on behalf of *** ***, and I apologize that he does not find our response to his concerns satisfactory. On May 17, 2017, we received Mr***’s complaint filed with the Utah Insurance Department; therefore, we will further address his concerns in a written response to the Consumer Service Representative assigned to his complaint. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension Sincerely, Maria S*** Assistant Vice President GEICO Casualty Company
Dear *** ***: Thank you for your recent inquiry. We understand that *** *** did not receive the first check that we issued to him. We placed a stop payment on that check and reissued the payment on March 28, 2017. The payment was mailed to *** ***'s address in California. At this time, it our position that we have fulfilled our obligations under the rental reimbursement coverage on *** ***'s policy. If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 15, 2015Dear *** ***,Thank you for your letter dated October 6, outlining *** ***'s complaint to your organizationWe regret *** *** is unhappy with the handling of his claim.We have reviewed our file and find that this claim was handled appropriately and in accordance with
the terms and conditions of the policy.We have reached out to *** *** and are discussing his concerns directly with him.I am available from 7:a.mto 4:p.m(EST) Monday through FridayPlease feel free to contact me if you have any questions.Sincerely,Ginger F.Assistant Vice President Marine Insurance Claims
Thank you for your inquiry of September 18, 2015.*** G*** is disputing our denial of his no-fault benefits based on his failure to appear at his health service examinations of February 12, and March 28, 2014.Our review of the file reflects that in order to evaluate the full extent of
Mr***'s injuries and the need for continued causally related treatments a Pain Management Health Service Examination was requestedBy way of a letter dated January 15, 2015, and mailed via UPS certified mail and regular mail to Mr***'s home address and to his attorney, The Law Office of *** & ***, the first medical examination was scheduled for February 12, with Ann M***, M.DOn January 31, 2014, Mr*** called the vendor, Exam Works, and asked that the appointment be re-scheduledBy way of a letter dated February 20, 2014, and mailed via UPS certified mail and regular mail to the Mr.***'s home address and The Law Office of *** & ***, the second medical examination was scheduled for March 28, The certified mail tracking numbers confirmed that both notices were successfully delivered.As required by NYS Regulation 68, GEICO afforded the claimant two separate and distinct opportunities to attend a reasonably requested medical examinationIn each instance the claimant was provided with sufficient notice of the examination and he was informed of his right to be reimbursed for lost wages and travel expenses.Pursuant to NYCRR 65-(Regulation 68), “No action shall lie against the Company unless, as a precedent thereto, there shall have been full compliance with the terms of this coverage." One such condition that an eligible injured person must comply with is an insurer's reasonable request for medical examinationAn eligible injured person's failure to comply with an insurer's request to appear for a medical examination precludes an action against an insurer in support of payment for the submitted health service claims, and no coverage is available for subsequent health service claimsAdams vAllstateA.D.2d (2nd Dep’t 1994).We feel we have handled the matter within the guidelines set forth in NYS Regulation 68.lf any additional information is needed, please contact Doreen B***, Claims Supervisor at ###-###-####.Very truly yours,Robert L***, CPCU No-Fault Director