To Whom It May Concern:
GEICO has removed *** from my auto insurance policyI want to thank you so very much for taking care of this for meIn this economy, everyone is scraping to get by and this is such a relief for me since I felt like I was throwing money out for nothing
*** ***
Thank you for your letter of inquiry dated August 4, 2016.The loss was reported to us on May 27, by our insured, *** *** *** reported that she lost control of her vehicle striking a parked vehicle and additional propertyWe spoke with *** *** the same day and requested he send
color photographs and an itemized estimate of the damages.*** *** submitted photographs on May 27, however he did not submit an itemized estimateOn May 31, we spoke with *** *** to advise we would need an itemized estimate to review for paymentWe also advised him we would need to review all damages being claimed by all parties due to a potential low property damage limitOn June 14, 2016, we again requested an itemized estimate of the damagesThis request was also mailed to *** *** On June 21, 2016.We received the itemized estimate from *** *** on June 24, On June 27, we completed our review of *** ***'s submitted damages; however we were unable to issue paymentWe were unable to confirm the amount of the additional third party damagesOn July 19, we issued payment to *** *** in the amount of $1,after completing estimates for all the third party damagesOn July 26, *** *** advised that he had not yet received his payment*** *** requested we issue a stop payment and reissue this checkPayment was reissued On July 29, 2016.If any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or ***@geico.comSincerely,Jeremy C*** Assistant Vice President
This will acknowledge receipt of your May 12, inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the above policy was established on April 4, with an effective date of April 5, At the time of the transaction the insured
requested to enroll the policy in an automatic electronic funds transfer payment method (EFT)However, it appears that one of the digits in the provided bank account number was keyed incorrectlyThis caused the EFT enrollment to be rejected, and the premium installment charge to be increased from $to $5.00.On May 6, the insured submitted the required premium installment payment less the additional $feeOur company has since updated the EFT enrollment with the correct bank account information, and rescinded the pending cancellation for the additional $feeOur accounts receivable department has also been notified to remove the additional $fee that was added to the policy, and from all future EFT installment paymentsWe would like to express our apologies to the insured for any inconvenience that this matter may have causedIf you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O*** Executive Office
Please stop lying! I planned a schedule to meet and inspect the car; however, I am tired of Geico making claims that I particularly choose this dealership I requested him to stop saying it was my choice because I knew NOTHING about dealerships I simply told Geico that I wanted a *** CERTIFIED dealer to repair my car They came back to me with this company.Matt called me the day we were suppose to meet to argue with me over the phone over me saying, "Please don't continue to say my choice of dealership." He then started to disrespect me and said I can have someone else other that myself call (from Matt) He also told me I can report this to Revdex.com, so I thanked him for his time (being polite) and hung up the phone and reported Geico I am scared to be around someone that won't respect me or has no concern on repairing my vehicle Below is the email I sent Matt on May 12, 2016Matthew,You called me at am on May 12, saying I am belittling you, which I was NOT I stated that I do NOT want you to continue to state that it was my choice to choose this repair shop...it was NOT my choice of choosing the dealership of repair You couldn’t accept that and states “ ***, I will give you another representative” I am NOT going to be bounced around and with attitude towards me, it’s not appropriate for someone to meet (I am nervous) to meet with someone that can’t treat a customer with respect and understanding with all the issues that has happened.Since you made that call, I will report it to Geico HQ, as well as Revdex.com on a car that is not in a condition prior to the wreck both physically and drivability.I am sorry you couldn’t respect that I did NOT want you to continue to make a claim about being my choice of dealership I mentioned the only thing I wanted, which you evidently ignored.I received a call from Matt on May but I was studying for a test and didn't have time Matt lost the time permitted with his rude actions I didn't call back because I was waiting for someone at HQ to give me a call from this Revdex.com; however, it seems that Geico is not taking this serious.*** [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Thank you for your follow up inquiry dated December 9, 2015.We have completed a follow up review of Mr***'s complaintIn the interest of assisting our customer We have decided to cover 50% of the cost of repairs incurred by Mr*** for the additional damagesOur position remains that these items are unrelated to his loss, however in the interest of resolving this we have agreed to the 50% payment.This offer has been communicated to Mr*** and acceptedPayment in the amount of $was issued on December 11, to Mr*** directly for the 50% portion of the bill.lf any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or ***.Sincerely,Pionne C***Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Recognizing GEICO was not going to take responsibility for the event I contacted and filed a complaint with the New Jersey Department of Banking and InsuranceThis organization's involvement is the reason for the settlement, I was contacted by their agent and we discussed optionsI provided the investigator my evidence and timeline of eventsWhile I was adamant about the cause of the failure, the failure being a result of the accidentI did take responsibility for not having my mechanic keep the damaged part for GEICO's review, I had no idea it would be neededThat shared responsibility is the rationale behind my 50% shared cost agreement. Oddly enough GEICO would like us all to believe this is a settlement they authored and did so to "assist" a customerThe reality is they were being questioned by a Government organization and their omission of details and facts would be investigated by this AgencyI appreciate the assistance of the Revdex.com and the New Jersey Department of Banking and Insurance
Regards,
*** ***
April 7, *** *** Revdex.com RE: ID Number: ***
Dear *** ***: We received your correspondence dated March 31, 2017, regarding the above-noted complaint. As requested, we have not included any personal identifying information on our responseWe have reviewed this inquiry and the factors and circumstances regarding this lossOn January 9, 2017, our policyholder reported the loss to his vehicle for engine damage which occurred on December 9, 2016. According to the customer, his serpentine belt slipped and shredded, resulting in engine failureWe believe this is a result of wear and tear. However, in an abundance of caution, we will reopen the claim to investigate the matter further. Our Claims Department will be in contact with the customer to go over the next steps of the investigation If we can be of any further assistance, please contact Melvin I***, field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at ***@geico.com Sincerely, Frank P*** Assistant Vice President
In Mr***’s rejection to GEICO’s response dated May 16, he expresses further concern regarding the cancellation of his policy for non-payment of premium and subsequent increase in premium upon reissue.As indicated in our prior response, Mr*** was sent a notice of cancellation for non-payment of premium advising that a payment of $would be due by April 23, to avoid policy cancellationMr*** was granted an exception to make the payment by April 25, to keep the policy active without a lapse in coverageWhen a payment made to satisfy a cancellation notice returns, the cancellation notice is reinstatedAs a result of the returned payment on May 5, 2016, the cancellation notice was reinstated effective April 23, Unfortunately Mr*** did not make a valid payment to GEICO within the required time frame to avoid policy cancellation.We maintain that the lapse in coverage and subsequent increase in premium is validIf you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* at ###-###-####.Sincerely,Richard SH*** Regional Vice President
Heather M*** Assistant Vice President April 11, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005-Re: Complaint ID: *** Dear *** *** We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on April 5, 2017, however we were unsuccessful. On June 17, 2016, our insured logged in to their policy online and removed a *** effective May 18, 2016, and added a *** effective June 18, 2016. When a customer goes online to add a vehicle to their policy, they must elect to carry Emergency Road Service and Rental Reimbursement for them to be added to a vehicle. Our insured elected to carry Comprehensive, Collision, Emergency Road Service, and Rental Reimbursement on the ***. Confirmation of these changes was emailed to our insured on June 17, 2016, since they are enrolled in the paperless policy and elected to receive policy notifications by email. Subsequent policy renewal notifications were sent on June 25, 2016, and December 24, 2016, reflecting Emergency Road Service and Rental Reimbursement coverages on the ***. We have no record of our insured requesting the removal of these coveragesAs a courtesy, we have removed the Emergency Roadside and Rental Reimbursement coverages effective June 18, 2016, the date they were added, since our insured is advising there was no intent to include these coverages. A credit of $has been applied to the policy. We appreciate our insured’s patronage and apologize for any inconvenience this has caused. If you have any further questions, please contact Joy K*** at ###-###-#### or ***@geico.comSincerely, Heather M*** Assistant Vice President Tell us why here
April 30, 2015Dear *** ***:Thank you for your letter dated April 24, outlining **and *** ***'s complaint to your organizationWe regret their unhappiness with the settlement of their claim.We have reviewed our file and find that this claim was handled appropriately and in accordance
with the terms and conditions of the policy.We are reaching out to **and *** *** in an effort to resolve their concerns.I am available from 8:a.mto 5:p.m(EST) Monday through FridayPlease feel free to contact me directly if you have any questions.Sincerely,Andrea T.Claims Manager
I am writing in response to *** ***’s concerns outlined in your August 9, letter.GEICO Insurance Agency, Inc(GIAI) is a sales and service agent for *** InsuranceAs an agent we must abide by the rates rules and guidelines provided by the carrierAll rates and terms are set by the
individual carrier.*** *** purchased *** policy *** *** * to be effective August 15, for a one year termAt the point of sale *** *** was advised that *** would conduct an exterior inspection of the property to verify the estimated replacement value of the home and that the residence was free of any damage or hazards.After completion of the home inspection, *** increased the dwelling coverage of the home from $625,to $801,The increase in coverage generated an additional premium of $346.In July *** *** contacted GIAI to dispute the current replacement cost*** *** provided square footage information for reviewAfter review by *** Underwriting the Dwelling coverage has been amended to $726,It has been approved to make this change retroactive to the previous dwelling increase dateA refund of $will be mailed to *** ***.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B*** GEICO Insurance Agency, Inc
This
will acknowledge receipt of your request regarding the above named
insured’s private passenger automobile policy.
In
*** ***’s correspondence to your organization, he expresses
concern regarding an increase in policy premium resulting from a
change in underwriting information
on the policy. He has
requested that the original policy premium be honored
GEICO’s
records show that *** *** purchased the above policy via
telephone on September 22, to be effective September 29,
The policy was bound with a six month premium of $and includes
his spouse, *** ***. The driving experience of the
operators listed on the policy is one of the many underwriting
factors taken into consideration when determining premium. An
operator with more driving experience is considered to be more
favorable and may result in a lower premium compared to someone with
less driving experience. On the application, *** ***
advised of foreign driving experience of years and years of
foreign driving experience for his spouse. It is our practice
to give credit to the customer for foreign driving experience in lieu
of a certified copy of an abstract, showing the driving history of
the listed operators, and proof of the date they were first
licensed. The GEICO salesperson advised *** *** that the
premium was conditional and that both he and his spouse would need to
provide proof of the date that they were first licensed along with
the driving history from India within days
On
October 27, 2017, a letter was sent to **and *** ***
explaining that we needed a copy of their abstracts from India and
proof of date first licensed within days in order to honor their
foreign driving experience. Unfortunately, no proof of date
first licensed or Indian driving history was received for either **
*** or his spouse Effective November 15, the
policy premium was updated to $2,and reflected a limited
driving history for *** *** and his spouse.
It
is GEICO’s position that all proper procedures were followed in the
handling of *** ***’s policy. GEICO would be willing
to backdate the change in driving experience to November 15, if
*** *** provides us with the requested information stated
above by December 15, If you have any questions, or if GEICO
can be of any further service in this matter, please contact Barbara F* at ###-###-####. Sincerely,
Timothy
L***
Assistant
Vice President of Underwriting
January 5, *** *** Revdex.com RE: ID Number: *** Claim
Number: *** Dear *** ***: We received your correspondence dated December 28, 2017. We have not included any personal identifying information on our response, as you requested. On October 27, 2017, the complainant was involved in an automobile accident in which she rear-ended another vehicle. She chose not to have her vehicle repaired. GEICO paid the claimant for the repairs to his vehicle. On November 14, 2017, the complainant had a flat tire and requested a tow to a tire shop. We dispatched *** *** *** *** ***to transport the vehicle. On November 20, 2017, the complainant called to report additional damage which she believed was the result of an improper tow. On November 30, 2017, we sent an auto damage adjuster to inspect the vehicle. The adjuster determined the damage could not be related to an improper tow. He advised this damage had likely happened when she rear-ended the vehicle in October. On January 4, 2018, Hope S***, Manager in our Emergency Road Service Department, called the complainant and advised her of the inspection results. She advised that if she wanted to have her vehicle repaired, our automobile adjuster would be able to reopen the October claim with the understanding that repairs would be subject to her $deductible. The complainant already had the adjuster’s phone number and stated she would follow up with him. As a courtesy, due to the length of the investigation, we paid for days of rental at a cost of $1,We trust this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, extension ***Sincerely, Frank P***, Assistant Vice President
December 4,
*** *** Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** *** ***
Claim Number: ***-***-***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting
assistance on behalf of *** *** *** *** and I welcome the opportunity to respond to his concerns
On September 18, 2017, *** *** purchased a GEICO Casualty automobile insurance policy which went into effect that same dayAs indicated by the policy Declarations Page that we provided to *** *** on September 19, 2017, the policy did not include the glass deductible waiver
On November 29, 2017, we called *** *** and advised him that the additional cost to add the Safety Glass Non-Deductible Option effective September 18, is $for the policy periodHe agreed to pay the additional charge, and understands the payment must be received by December 14, Therefore, we will be able to waive the Comprehensive coverage deductible for the November 2, date of loss
I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact my associate, Barbara Collins, at ###-###-####, ext***
Sincerely,
Shane W*** Assistant Vice President
GEICO Casualty Company
May 8, Revdex.com K Street, NW, 10th Floor Washington, DC 20005- Attention: *** *** Regarding: *** *** *** Policy
#: XXXX-XX-*** Complaint ID: *** Dear Ms***: We have received your request for assistance on behalf of *** *** ***. A response to Ms*** has been sent via United States Post Office mail. The following is a summary of that response We have extended an apology for the manner in which our customer service agent spoke with her. Ms***’s concerns are being reviewed by management If you have any additional questions, please contact our analyst, Mary A***, at ###-###-####, extension Sincerely, Gregory J*** Assistant Vice President GEICO General Insurance Company
December 2, 2016 *** ***Revdex.com RE: ID Number: ***
Complainant: *** *** Claim Number: *** Dear Ms***: Thank you for your November 28, inquiry. We reviewed Ms***’s concerns and regret she experienced difficulty with the claim processWe found the initial evaluation of the value did not account for a package that added value to the vehicleDue to our delay, we contacted Ms*** and issued payment for the additional interest If you have any additional questions, please contact our field manager, Mark T**, at ###-###-####. Sincerely, Carl AT*** Assistant Vice President
We received your correspondence dated July 6, 2015, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.Our Insured first advised us on June 19, 2014, that her son lived in the household and would be occasionally driving the
*** that was listed on the policyAt this time we added him as an active driver effective June 20, 2014, as well as updated the address on file.Currently there are two vehicles on the policy, a *** and a ***These two vehicles include physical damage coverages as well as Emergency Road Service and Rental ReimbursementThe *** includes Mechanical Breakdown Insurance as wellThis brings the policy to $2623.00.In order to remove her son we advised our Insured we would need proof of other insuranceThe Insured advised her son still lives in the householdAt this time we will need to keep him active on the policy until we receive that proof of other insurance.If we were to remove the son, the premium would lower to $We spoke with our Insured and discussed additional options to lower the premiumOur Insured declined our offerWe advised that the current rate is the best we are able to offer.We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George W.***Regional Vice President
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr***’s correspondence to your organization he expresses concern regarding an increase in his automobile insurance policy premium after the policy was quoted and bound
He has requested that the premium be reduced to match his initial quote.GEICO’s records show that Mr*** purchased the policy in question on June 27, to be effective June 29, The policy was bound and purchased with a six month premium of $Mr*** scheduled a one-time payment of $to be processed on June 28, via his *** Credit Card.On June 28, 2016, an attempt was made to extract the scheduled payment of $and was declined by Mr***’s financial institutionAs a result of the declined payment, the policy was cancelled null and void.On June 30, 2016, Mr*** contacted GEICO and reissued the policy with a lapse in coverage to be effective July 1, Upon reissue, the lapse in coverage was taken into consideration per GEICO’s filed and approved underwriting guidelines causing a change in tier placement and subsequent increase in premiumThe policy was reissued with a six month premium of $Mr*** made a payment of $to bind the policy.It is GEICO’s position that all proper procedures were followed in the handling of the policy in questionWhile we understand Mr***’s concern regarding the difference in quoted premiums, GEICO maintains that the increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the Massachusetts Division of Insurance.If you have any questions, or if GEICO can be of any further service in this matter, please contact MsF* at ###-###-####.Sincerely,Timothy L*** Assistant Vice President of Underwriting
April 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
*** *** K Street NW, 10th Floor
Washington, DC 20005-
RE: Complaint ID: ***
Geico Claim #: ***
Dear *** ***:
Thank you for your letter of April 3, 2017,
regarding the above claimThis loss occurred on September 18, At the time of the loss, it was determined that we would be responsible for damages incurred during the accidentOn September 21, 2015, a GEICO adjuster advised the insured driver of the liability resolution, and he stated that he did not want to schedule his vehicle for repairs at this time, due to the fact that he did not have his deductible available to pay
On February 18, 2016, the insured driver called and explained that he was ready to move forward with repairs to his vehicle; however, he had recently gotten an estimate from a body shop which indicated that repairs would cost approximately $1,The GEICO adjuster explained to the insured driver that he had a $2,deductible, and if the estimate showed damages were under $2,then he would be responsible to pay for the damages out of his pocketWe further explained that if the damages were to exceed $2,000, GEICO would cover the damages that exceed $2,An estimate for repairs was not scheduled at that time and there was no further contact from the insured driver
March 7, 2017, the insured owner contacted GEICO advising she had the insured vehicle repaired from the damage sustained on September 18, We requested the insured submit supporting documents for the repairs; however she insisted that GEICO schedule an appointment for the quoteAn appointment was scheduled for March 23, even though the insured had had the repairs completed on March 7, GEICO was not given the opportunity to inspect the vehicle prior to these repairs and therefore was unable to verify if the repaired damages matched the facts of the September 18, lossThe insured provided invoices from *** ***These invoices included routine maintenance expenses, which is not covered under the policyThe estimate that the insured provided did not support repairs that matched the facts of the accidentThe invoice also included maintenance expenses for oil change, tire replacement, and air filter
In an effort to compromise, GEICO reached an agreement on April 4, with the insuredWe agreed to pay $This amount represented the following: $1,from the March 23, GEICO estimate for front damages, $1,for replacement of strut and ball joints, and $for alignmentThese amounts totaled $2,578.16, which, less the $2,deductible, left the amount paid of $The insured acknowledged that this matter had been resolved to her satisfaction
Our file records indicate the insured called our office multiple times during the last few monthsOur records also indicate call were returned within the same business day
Should you have further questions, please contact Anna W***, Claims Director, at ###-###-####
Very truly yours,
Kim O***
Assistant Vice President - Claims
April 11, *** *** Revdex.com RE: ID Number: *** Dear *** ***: This is in response to your email of April 6,
2017, addressed to Tony N*** of GEICO. We have not included any personal identifying information on our response, as you requested. Our records show that on September 24, 2016, *** *** was involved in an accident while driving his *** ***His vehicle was inspected on September 26, 2016, and was deemed to be a total lossWe immediately contacted *** ***, *** ***’s lienholder, and requested a letter of guarantee and a copy of the titleOn October 24, 2016, we received the letter of guarantee and a copy of the titleUnfortunately, payment was not issued to the lienholder until January 11, We sincerely apologize for this oversightWe have spoken to *** *** and based on our delay, we issued reimbursement for his interest in the amount of $We understand that as a result of our late payment, *** ***’s credit score has been negatively affectedTherefore, we will submit a request through *** *** respectfully asking that the debt be forgiven and removed from his credit scoreWe trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, extension ***Sincerely, Frank P*** Assistant Vice President
To Whom It May Concern:
GEICO has removed *** from my auto insurance policyI want to thank you so very much for taking care of this for meIn this economy, everyone is scraping to get by and this is such a relief for me since I felt like I was throwing money out for nothing
*** ***
Thank you for your letter of inquiry dated August 4, 2016.The loss was reported to us on May 27, by our insured, *** *** *** reported that she lost control of her vehicle striking a parked vehicle and additional propertyWe spoke with *** *** the same day and requested he send
color photographs and an itemized estimate of the damages.*** *** submitted photographs on May 27, however he did not submit an itemized estimateOn May 31, we spoke with *** *** to advise we would need an itemized estimate to review for paymentWe also advised him we would need to review all damages being claimed by all parties due to a potential low property damage limitOn June 14, 2016, we again requested an itemized estimate of the damagesThis request was also mailed to *** *** On June 21, 2016.We received the itemized estimate from *** *** on June 24, On June 27, we completed our review of *** ***'s submitted damages; however we were unable to issue paymentWe were unable to confirm the amount of the additional third party damagesOn July 19, we issued payment to *** *** in the amount of $1,after completing estimates for all the third party damagesOn July 26, *** *** advised that he had not yet received his payment*** *** requested we issue a stop payment and reissue this checkPayment was reissued On July 29, 2016.If any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or ***@geico.comSincerely,Jeremy C*** Assistant Vice President
This will acknowledge receipt of your May 12, inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the above policy was established on April 4, with an effective date of April 5, At the time of the transaction the insured
requested to enroll the policy in an automatic electronic funds transfer payment method (EFT)However, it appears that one of the digits in the provided bank account number was keyed incorrectlyThis caused the EFT enrollment to be rejected, and the premium installment charge to be increased from $to $5.00.On May 6, the insured submitted the required premium installment payment less the additional $feeOur company has since updated the EFT enrollment with the correct bank account information, and rescinded the pending cancellation for the additional $feeOur accounts receivable department has also been notified to remove the additional $fee that was added to the policy, and from all future EFT installment paymentsWe would like to express our apologies to the insured for any inconvenience that this matter may have causedIf you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O*** Executive Office
Please stop lying! I planned a schedule to meet and inspect the car; however, I am tired of Geico making claims that I particularly choose this dealership I requested him to stop saying it was my choice because I knew NOTHING about dealerships I simply told Geico that I wanted a *** CERTIFIED dealer to repair my car They came back to me with this company.Matt called me the day we were suppose to meet to argue with me over the phone over me saying, "Please don't continue to say my choice of dealership." He then started to disrespect me and said I can have someone else other that myself call (from Matt) He also told me I can report this to Revdex.com, so I thanked him for his time (being polite) and hung up the phone and reported Geico I am scared to be around someone that won't respect me or has no concern on repairing my vehicle Below is the email I sent Matt on May 12, 2016Matthew,You called me at am on May 12, saying I am belittling you, which I was NOT I stated that I do NOT want you to continue to state that it was my choice to choose this repair shop...it was NOT my choice of choosing the dealership of repair You couldn’t accept that and states “ ***, I will give you another representative” I am NOT going to be bounced around and with attitude towards me, it’s not appropriate for someone to meet (I am nervous) to meet with someone that can’t treat a customer with respect and understanding with all the issues that has happened.Since you made that call, I will report it to Geico HQ, as well as Revdex.com on a car that is not in a condition prior to the wreck both physically and drivability.I am sorry you couldn’t respect that I did NOT want you to continue to make a claim about being my choice of dealership I mentioned the only thing I wanted, which you evidently ignored.I received a call from Matt on May but I was studying for a test and didn't have time Matt lost the time permitted with his rude actions I didn't call back because I was waiting for someone at HQ to give me a call from this Revdex.com; however, it seems that Geico is not taking this serious.*** [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Thank you for your follow up inquiry dated December 9, 2015.We have completed a follow up review of Mr***'s complaintIn the interest of assisting our customer We have decided to cover 50% of the cost of repairs incurred by Mr*** for the additional damagesOur position remains that these items are unrelated to his loss, however in the interest of resolving this we have agreed to the 50% payment.This offer has been communicated to Mr*** and acceptedPayment in the amount of $was issued on December 11, to Mr*** directly for the 50% portion of the bill.lf any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or ***.Sincerely,Pionne C***Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Recognizing GEICO was not going to take responsibility for the event I contacted and filed a complaint with the New Jersey Department of Banking and InsuranceThis organization's involvement is the reason for the settlement, I was contacted by their agent and we discussed optionsI provided the investigator my evidence and timeline of eventsWhile I was adamant about the cause of the failure, the failure being a result of the accidentI did take responsibility for not having my mechanic keep the damaged part for GEICO's review, I had no idea it would be neededThat shared responsibility is the rationale behind my 50% shared cost agreement. Oddly enough GEICO would like us all to believe this is a settlement they authored and did so to "assist" a customerThe reality is they were being questioned by a Government organization and their omission of details and facts would be investigated by this AgencyI appreciate the assistance of the Revdex.com and the New Jersey Department of Banking and Insurance
Regards,
*** ***
April 7, *** *** Revdex.com RE: ID Number: ***
Dear *** ***: We received your correspondence dated March 31, 2017, regarding the above-noted complaint. As requested, we have not included any personal identifying information on our responseWe have reviewed this inquiry and the factors and circumstances regarding this lossOn January 9, 2017, our policyholder reported the loss to his vehicle for engine damage which occurred on December 9, 2016. According to the customer, his serpentine belt slipped and shredded, resulting in engine failureWe believe this is a result of wear and tear. However, in an abundance of caution, we will reopen the claim to investigate the matter further. Our Claims Department will be in contact with the customer to go over the next steps of the investigation If we can be of any further assistance, please contact Melvin I***, field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at ***@geico.com Sincerely, Frank P*** Assistant Vice President
In Mr***’s rejection to GEICO’s response dated May 16, he expresses further concern regarding the cancellation of his policy for non-payment of premium and subsequent increase in premium upon reissue.As indicated in our prior response, Mr*** was sent a notice of cancellation for non-payment of premium advising that a payment of $would be due by April 23, to avoid policy cancellationMr*** was granted an exception to make the payment by April 25, to keep the policy active without a lapse in coverageWhen a payment made to satisfy a cancellation notice returns, the cancellation notice is reinstatedAs a result of the returned payment on May 5, 2016, the cancellation notice was reinstated effective April 23, Unfortunately Mr*** did not make a valid payment to GEICO within the required time frame to avoid policy cancellation.We maintain that the lapse in coverage and subsequent increase in premium is validIf you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F
* at ###-###-####.Sincerely,Richard SH*** Regional Vice President
Heather M*** Assistant Vice President April 11, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005-Re: Complaint ID: *** Dear *** *** We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on April 5, 2017, however we were unsuccessful. On June 17, 2016, our insured logged in to their policy online and removed a *** effective May 18, 2016, and added a *** effective June 18, 2016. When a customer goes online to add a vehicle to their policy, they must elect to carry Emergency Road Service and Rental Reimbursement for them to be added to a vehicle. Our insured elected to carry Comprehensive, Collision, Emergency Road Service, and Rental Reimbursement on the ***. Confirmation of these changes was emailed to our insured on June 17, 2016, since they are enrolled in the paperless policy and elected to receive policy notifications by email. Subsequent policy renewal notifications were sent on June 25, 2016, and December 24, 2016, reflecting Emergency Road Service and Rental Reimbursement coverages on the ***. We have no record of our insured requesting the removal of these coveragesAs a courtesy, we have removed the Emergency Roadside and Rental Reimbursement coverages effective June 18, 2016, the date they were added, since our insured is advising there was no intent to include these coverages. A credit of $has been applied to the policy. We appreciate our insured’s patronage and apologize for any inconvenience this has caused. If you have any further questions, please contact Joy K*** at ###-###-#### or ***@geico.comSincerely, Heather M*** Assistant Vice President Tell us why here
April 30, 2015Dear *** ***:Thank you for your letter dated April 24, outlining **and *** ***'s complaint to your organizationWe regret their unhappiness with the settlement of their claim.We have reviewed our file and find that this claim was handled appropriately and in accordance
with the terms and conditions of the policy.We are reaching out to **and *** *** in an effort to resolve their concerns.I am available from 8:a.mto 5:p.m(EST) Monday through FridayPlease feel free to contact me directly if you have any questions.Sincerely,Andrea T.Claims Manager
I am writing in response to *** ***’s concerns outlined in your August 9, letter.GEICO Insurance Agency, Inc(GIAI) is a sales and service agent for *** InsuranceAs an agent we must abide by the rates rules and guidelines provided by the carrierAll rates and terms are set by the
individual carrier.*** *** purchased *** policy *** *** * to be effective August 15, for a one year termAt the point of sale *** *** was advised that *** would conduct an exterior inspection of the property to verify the estimated replacement value of the home and that the residence was free of any damage or hazards.After completion of the home inspection, *** increased the dwelling coverage of the home from $625,to $801,The increase in coverage generated an additional premium of $346.In July *** *** contacted GIAI to dispute the current replacement cost*** *** provided square footage information for reviewAfter review by *** Underwriting the Dwelling coverage has been amended to $726,It has been approved to make this change retroactive to the previous dwelling increase dateA refund of $will be mailed to *** ***.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B*** GEICO Insurance Agency, Inc
This
* at ###-###-####. Sincerely,
will acknowledge receipt of your request regarding the above named
insured’s private passenger automobile policy.
In
*** ***’s correspondence to your organization, he expresses
concern regarding an increase in policy premium resulting from a
change in underwriting information
on the policy. He has
requested that the original policy premium be honored
GEICO’s
records show that *** *** purchased the above policy via
telephone on September 22, to be effective September 29,
The policy was bound with a six month premium of $and includes
his spouse, *** ***. The driving experience of the
operators listed on the policy is one of the many underwriting
factors taken into consideration when determining premium. An
operator with more driving experience is considered to be more
favorable and may result in a lower premium compared to someone with
less driving experience. On the application, *** ***
advised of foreign driving experience of years and years of
foreign driving experience for his spouse. It is our practice
to give credit to the customer for foreign driving experience in lieu
of a certified copy of an abstract, showing the driving history of
the listed operators, and proof of the date they were first
licensed. The GEICO salesperson advised *** *** that the
premium was conditional and that both he and his spouse would need to
provide proof of the date that they were first licensed along with
the driving history from India within days
On
October 27, 2017, a letter was sent to **and *** ***
explaining that we needed a copy of their abstracts from India and
proof of date first licensed within days in order to honor their
foreign driving experience. Unfortunately, no proof of date
first licensed or Indian driving history was received for either **
*** or his spouse Effective November 15, the
policy premium was updated to $2,and reflected a limited
driving history for *** *** and his spouse.
It
is GEICO’s position that all proper procedures were followed in the
handling of *** ***’s policy. GEICO would be willing
to backdate the change in driving experience to November 15, if
*** *** provides us with the requested information stated
above by December 15, If you have any questions, or if GEICO
can be of any further service in this matter, please contact Barbara
F
Timothy
L***
Assistant
Vice President of Underwriting
January 5, *** *** Revdex.com RE: ID Number: *** Claim
Number: *** Dear *** ***: We received your correspondence dated December 28, 2017. We have not included any personal identifying information on our response, as you requested. On October 27, 2017, the complainant was involved in an automobile accident in which she rear-ended another vehicle. She chose not to have her vehicle repaired. GEICO paid the claimant for the repairs to his vehicle. On November 14, 2017, the complainant had a flat tire and requested a tow to a tire shop. We dispatched *** *** *** *** ***to transport the vehicle. On November 20, 2017, the complainant called to report additional damage which she believed was the result of an improper tow. On November 30, 2017, we sent an auto damage adjuster to inspect the vehicle. The adjuster determined the damage could not be related to an improper tow. He advised this damage had likely happened when she rear-ended the vehicle in October. On January 4, 2018, Hope S***, Manager in our Emergency Road Service Department, called the complainant and advised her of the inspection results. She advised that if she wanted to have her vehicle repaired, our automobile adjuster would be able to reopen the October claim with the understanding that repairs would be subject to her $deductible. The complainant already had the adjuster’s phone number and stated she would follow up with him. As a courtesy, due to the length of the investigation, we paid for days of rental at a cost of $1,We trust this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, extension ***Sincerely, Frank P***, Assistant Vice President
December 4,
*** *** Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** *** ***
Claim Number: ***-***-***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter requesting
assistance on behalf of *** *** *** *** and I welcome the opportunity to respond to his concerns
On September 18, 2017, *** *** purchased a GEICO Casualty automobile insurance policy which went into effect that same dayAs indicated by the policy Declarations Page that we provided to *** *** on September 19, 2017, the policy did not include the glass deductible waiver
On November 29, 2017, we called *** *** and advised him that the additional cost to add the Safety Glass Non-Deductible Option effective September 18, is $for the policy periodHe agreed to pay the additional charge, and understands the payment must be received by December 14, Therefore, we will be able to waive the Comprehensive coverage deductible for the November 2, date of loss
I hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact my associate, Barbara Collins, at ###-###-####, ext***
Sincerely,
Shane W*** Assistant Vice President
GEICO Casualty Company
May 8, Revdex.com K Street, NW, 10th Floor Washington, DC 20005- Attention: *** *** Regarding: *** *** *** Policy
#: XXXX-XX-*** Complaint ID: *** Dear Ms***: We have received your request for assistance on behalf of *** *** ***. A response to Ms*** has been sent via United States Post Office mail. The following is a summary of that response We have extended an apology for the manner in which our customer service agent spoke with her. Ms***’s concerns are being reviewed by management If you have any additional questions, please contact our analyst, Mary A***, at ###-###-####, extension Sincerely, Gregory J*** Assistant Vice President GEICO General Insurance Company
December 2, 2016 *** ***Revdex.com RE: ID Number: ***
Complainant: *** *** Claim Number: *** Dear Ms***: Thank you for your November 28, inquiry. We reviewed Ms***’s concerns and regret she experienced difficulty with the claim processWe found the initial evaluation of the value did not account for a package that added value to the vehicleDue to our delay, we contacted Ms*** and issued payment for the additional interest If you have any additional questions, please contact our field manager, Mark T**, at ###-###-####. Sincerely, Carl AT*** Assistant Vice President
We received your correspondence dated July 6, 2015, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.Our Insured first advised us on June 19, 2014, that her son lived in the household and would be occasionally driving the
*** that was listed on the policyAt this time we added him as an active driver effective June 20, 2014, as well as updated the address on file.Currently there are two vehicles on the policy, a *** and a ***These two vehicles include physical damage coverages as well as Emergency Road Service and Rental ReimbursementThe *** includes Mechanical Breakdown Insurance as wellThis brings the policy to $2623.00.In order to remove her son we advised our Insured we would need proof of other insuranceThe Insured advised her son still lives in the householdAt this time we will need to keep him active on the policy until we receive that proof of other insurance.If we were to remove the son, the premium would lower to $We spoke with our Insured and discussed additional options to lower the premiumOur Insured declined our offerWe advised that the current rate is the best we are able to offer.We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George W.***Regional Vice President
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr***’s correspondence to your organization he expresses concern regarding an increase in his automobile insurance policy premium after the policy was quoted and bound
* at ###-###-####.Sincerely,Timothy L*** Assistant Vice President of Underwriting
He has requested that the premium be reduced to match his initial quote.GEICO’s records show that Mr*** purchased the policy in question on June 27, to be effective June 29, The policy was bound and purchased with a six month premium of $Mr*** scheduled a one-time payment of $to be processed on June 28, via his *** Credit Card.On June 28, 2016, an attempt was made to extract the scheduled payment of $and was declined by Mr***’s financial institutionAs a result of the declined payment, the policy was cancelled null and void.On June 30, 2016, Mr*** contacted GEICO and reissued the policy with a lapse in coverage to be effective July 1, Upon reissue, the lapse in coverage was taken into consideration per GEICO’s filed and approved underwriting guidelines causing a change in tier placement and subsequent increase in premiumThe policy was reissued with a six month premium of $Mr*** made a payment of $to bind the policy.It is GEICO’s position that all proper procedures were followed in the handling of the policy in questionWhile we understand Mr***’s concern regarding the difference in quoted premiums, GEICO maintains that the increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the Massachusetts Division of Insurance.If you have any questions, or if GEICO can be of any further service in this matter, please contact MsF
April 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
*** *** K Street NW, 10th Floor
Washington, DC 20005-
RE: Complaint ID: ***
Geico Claim #: ***
Dear *** ***:
Thank you for your letter of April 3, 2017,
regarding the above claimThis loss occurred on September 18, At the time of the loss, it was determined that we would be responsible for damages incurred during the accidentOn September 21, 2015, a GEICO adjuster advised the insured driver of the liability resolution, and he stated that he did not want to schedule his vehicle for repairs at this time, due to the fact that he did not have his deductible available to pay
On February 18, 2016, the insured driver called and explained that he was ready to move forward with repairs to his vehicle; however, he had recently gotten an estimate from a body shop which indicated that repairs would cost approximately $1,The GEICO adjuster explained to the insured driver that he had a $2,deductible, and if the estimate showed damages were under $2,then he would be responsible to pay for the damages out of his pocketWe further explained that if the damages were to exceed $2,000, GEICO would cover the damages that exceed $2,An estimate for repairs was not scheduled at that time and there was no further contact from the insured driver
March 7, 2017, the insured owner contacted GEICO advising she had the insured vehicle repaired from the damage sustained on September 18, We requested the insured submit supporting documents for the repairs; however she insisted that GEICO schedule an appointment for the quoteAn appointment was scheduled for March 23, even though the insured had had the repairs completed on March 7, GEICO was not given the opportunity to inspect the vehicle prior to these repairs and therefore was unable to verify if the repaired damages matched the facts of the September 18, lossThe insured provided invoices from *** ***These invoices included routine maintenance expenses, which is not covered under the policyThe estimate that the insured provided did not support repairs that matched the facts of the accidentThe invoice also included maintenance expenses for oil change, tire replacement, and air filter
In an effort to compromise, GEICO reached an agreement on April 4, with the insuredWe agreed to pay $This amount represented the following: $1,from the March 23, GEICO estimate for front damages, $1,for replacement of strut and ball joints, and $for alignmentThese amounts totaled $2,578.16, which, less the $2,deductible, left the amount paid of $The insured acknowledged that this matter had been resolved to her satisfaction
Our file records indicate the insured called our office multiple times during the last few monthsOur records also indicate call were returned within the same business day
Should you have further questions, please contact Anna W***, Claims Director, at ###-###-####
Very truly yours,
Kim O***
Assistant Vice President - Claims
April 11, *** *** Revdex.com RE: ID Number: *** Dear *** ***: This is in response to your email of April 6,
2017, addressed to Tony N*** of GEICO. We have not included any personal identifying information on our response, as you requested. Our records show that on September 24, 2016, *** *** was involved in an accident while driving his *** ***His vehicle was inspected on September 26, 2016, and was deemed to be a total lossWe immediately contacted *** ***, *** ***’s lienholder, and requested a letter of guarantee and a copy of the titleOn October 24, 2016, we received the letter of guarantee and a copy of the titleUnfortunately, payment was not issued to the lienholder until January 11, We sincerely apologize for this oversightWe have spoken to *** *** and based on our delay, we issued reimbursement for his interest in the amount of $We understand that as a result of our late payment, *** ***’s credit score has been negatively affectedTherefore, we will submit a request through *** *** respectfully asking that the debt be forgiven and removed from his credit scoreWe trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, extension ***Sincerely, Frank P*** Assistant Vice President