[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Geico has employed a collision "expert" who has mis-diagnosed an old scratch that clearly occurred years ago with fresh damage which I have reportedThere is absolutely no advantage for me to misrepresent this collision as non movement since I am insured whether moving or stationaryAt this point I find Geico not to be objective with my claim and their next step as a resolution is to bring their own investigator in and their own court reporter in to swear in only me but who is to examine their testimony and findings objectively?, themselves? I request a third party to examine this case. If this is not possible then I am requesting this case be adjudicated in a civil court where their investigator also has to testify and I will present my expert from Don Valens auto Body shop, Clovis, CA who will discredit Geico's investigators finding as either testimony or incompetent testimony as a collision "expert"
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have had Geico for many, many years as my insurance provider. I have never had to submit any insurance claims, nor have I ever missed a payment. I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk. The lack of customer service and understanding in this situation is appalling. I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico
Regards,
*** ***
As my active insurance company, I would hope you have my best interests in mind when addressing this situationIn regards to the premium increase that happened, I have never heard of an insurance company raising a payment throughout a car lifetimeMy father has had state farm for years and had bought new cars, and never had an increase. He's owned cars for decades, and no increases were ever implemented on his policiesThe *** *** started production in June of 2010, while models were It took you guys years to determine the costs of repairing the vehicle? To me that doesn't make senseAvailability of parts as well as repair costs generally lower as time progressesIn response to the recent accident, as an insurance company, if something doesn't add up, aren't you guys supposed to investigate and find answers before you deem someone right or wrong? Or is it easier to split the costs between the two drivers involved? [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
December 13, 2017Dear *** ***:Thank you for your 12/08/e-mail regarding *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity.*** ***'s $payment was due on 09/15/17. The payment scheduled by her to be debited from her back account on that date; however, on 09/13/17, she rescheduled it to be extracted on 09/24/17. On 09/25/we received a notice the $payment was declined by her financial institution. When we had not received a valid replacement payment by 09/30/17, we sent her a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice advising a payment of $was due by the 10/11/cancellation date listed in the notice. *** *** made a $payment on GEICO.com on 10/04/at 9:A.M; she then called our automated phone system at 9:A.Mon the same day, and made a $payment. Her financial institution honored the $payment and declined the $366.18 payment. I sincerely regret *** ***'s policy canceled, but because the payment that was honored by her financial institution was less than the amount due in the cancellation notice, the policy was canceled in compliance with Maryland statute(s) and/or Insurance Regulation(s). Sincerely, Elizabeth C.Underwriting Manager
Heather M*** Assistant Vice President May 22, The Revdex.com ATTN: *** *** K Street, NW, 10th Floor Washington, DC 20005- Consumer Complaint Number: *** Dear Ms***, We received your correspondence dated May 18, 2017, regarding the above complaint. We attempted to reach our insured by phone on May 19, 2017, and May 22, 2017, however we were unsuccessful in reaching them On September 8, 2016, our insured purchased a Missouri-rated policy effective September 9, 2017, through March 9, 2017, covering a *** ***o and a *** ***. The six month premium was $1,237.21, which our insured paid in full at the time of purchase. We mailed policy documents to our insured on September 9, 2017. Unfortunately, our insured’s spouse was involved in an accident in the ***, which was determined to be a total loss. Our insured removed the *** from his policy, resulting in a policy credit of $220.33. On February 3, 2017, the renewal for policy term effective March 9, 2017, through September 9, 2017, posted to the policy. The six month premium for this term was $820.83, and the policy credit of $was applied to the renewal bill. This left a balance of $due on March 9, 2017, for the renewal term. We mailed renewal documents to our insured on February 4, Our insured contacted us on February 10, 2017, and requested that this policy be cancelled effective March 9, 2017. We updated the policy per his request, reversing the renewal charge of $and leaving a credit in the amount of $220.33. We refunded the credit to our insured by check on February 12, 2017. On March 3, 2017, our named insured’s spouse, who is a co-insured on the policy, contacted us to request that the policy cancellation be effective April 9, 2017, instead of March 9, 2017. As a co-insured on the policy, she is authorized to make changes. Therefore, we updated the policy per her request, and advised her that the balance due on the policy for the additional month of coverage was $138.32. We mailed policy documents, including a bill for the updated policy balance, to our insured on March 4, 2017. Unfortunately, a payment was not received, and the balance of $remains due for coverage provided from March 9, 2017, to April 9, 2017. If our prior insured obtained coverage with another company prior to April 9, 2017, with a copy of their new policy declaration page, we can certainly adjust our cancellation date accordingly We randomly record calls for quality and training purposes, and recorded calls are only maintained for a short amount of time. Unfortunately, our insured’s calls were not recorded, and thus we are unable to review them. We regret that the service our insured received did not meet his expectations, and we sincerely apologize for failing to meet our high standards of service excellence We hope that this letter provides a clearer understanding of the current status of this matter. If you have any further questions, please contact Sharise B*** at ###-###-#### or *** Sincerely, Heather M*** Assistant Vice President
February 28, 2018*** *** *** *** *** ***San Diego, CA *** Policy #: *** Dear *** ***: We have received additional correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. Thank you for the opportunity to review your policy and address your concerns You contacted us on 09/07/and notified us that you had moved into the state of CaliforniaConsequently, your policy was rated for the state of California effective 09/08/ On 09/06/16, you contacted our Customer Service Department and added a *** to the policy effective 09/07/At that time you notified us that the *** and the *** were registered in the state of MaineAccordingly, the Bodily Injury Liability and Uninsured & Underinsured Motorist coverages on your policy were increased to meet the minimum limits required by the state in which your vehicles were registered; however, we continued to rate the policy for California as that is where the vehicles were located When your policy renewed effective 03/08/18, a surcharge was applied to your California policy as a result of your 12/08/principally at-fault accident. In your request for assistance from the Revdex.com, you asked that we remove the surcharge for this accident and apply Accident Forgiveness to your policyOur records show that you are receiving Accident Forgiveness for your policy for the *** ***, as this vehicle is located in and, therefore, rated for the state of Maine, where Accident Forgiveness is available (***); however, we are unable to apply Accident Forgiveness to your California policy for the *** and the *** as these vehicles are rated for the state of California where Accident Forgiveness is not available (***) Regarding our process for investigating the liability for your 12/08/claim, we received photos of the accident on 12/09/17. On 12/11/17, we obtained statements from you, *** ***, and witness *** ***. Based on the information provided, we made the determination to accept liability on 12/11/and called you that same day to notify you of our decisionTo date we have not received any new information that would cause us to reconsider our initial liability determination. Lastly, in your correspondence with the Revdex.com, you stated that you have obtained insurance with another carrier; however, both your California and Maine policies with us are still active and we have no record of you requesting to cancel either policyPlease contact our Customer Service Department at ###-###-#### if you need to cancel to your policies *** ***, I hope this has been helpful in answering your remaining questionsIf you have any additional questions, please contact our analyst, Christina S***, at ###-###-####, extension ***. Sincerely, Gregory J***Assistant Vice PresidentGEICO Casualty Company February 28, 2018 Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404 Attention: *** *** Regarding: *** ***Policy #: XXXX-XX-***Complaint ID: *** Dear *** ***: We have received your request for assistance on behalf of *** ***. A response to *** *** has been sent via United States Post Office mail In our response to *** *** we provided details regarding the adjustments to his liability limits and information regarding Accident Forgiveness If you have any additional questions, please contact our analyst, Christina S***, at ###-###-####, extension ***. Sincerely, Gregory J*** Assistant Vice PresidentGEICO Casualty Company Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because my policy was cancelled without my knowledge: I work very hard for the money that I earn and having hundreds of dollars taken from me, through no fault of my own, is extremely upsetting I have been a loyal customer of Geico's for almost years. MsC***, for you to make the claim that it is my responsibility to pick up my mail is not a valid argument and displays a complete lack of care and understanding in this matter Had I known that there was mail to be picked up, I certainly would have done so Had I known that my policy was in danger of being cancelled, I certainly would have taken the time to find out what needed to be done in order to prevent the cancellation from occurring Geico sent me a letter that we both know never reached me I have clearly proven that I had no knowledge that my policy was in danger of being cancelled I understand that Geico has protocols and procedures However, all issues are not identical Not everything is black and white I am not asking for preferential treatment I am asking for Geico to do the right thing and make this right for their customer I may just be a number to you but let me assure you that I am a son, a father, a friend I am a decent, caring human being. MsC***, you know that what Geico has done to me is wrong and I'm sure that you would be just as upset if our roles were reversed
Regards,
*** ***
November 24, 2017Dear *** ***:Thank you for your November 21, e-mail *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity. *** *** called GEICO and purchased a policy on 10/20/17. On 10/21/17, she
called GEICO and cancelled her policy. GEICO attempted to refund her premium payment directly to her bank account on 10/25/17. The same day, the refund came back to GEICO because *** ***'s financial institution did not accept the refund. We mailed a refund check to *** *** on 10/26/17. GEICO placed a stop pay on that check and mailed another refund check to *** *** on 11/15/17. We sincerely apologize *** *** has not received her refund yet. If she has any additional questions, she can contact our Hours Customer Service Department at ***-***-***.Sincerely, Elizabeth C. Underwriting Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 13, 2015Dear *** ***:Thank you for your May 6, inquiry,On February 26, 2015, our insured, *** ***, reported a claim and indicated he was involved in an accident while driving a car rented from *** Car RentalOn March 2, 2015, we obtained a copy of the rental agreement
confirming the rental vehicle would be covered under *** ***’s Collision coverage.On April 3, 2015, *** submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $Unfortunately, we did not issue payment until May 11, 2015.We apologize for any delay on our part in reviewing the subrogation demand from *** and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to *** ***'s premium.Should you have any further questions, please contact Kim R***, Claims Manager, at ###-###-####,Sincerely,Carl T.Assistant Vice President
This will acknowledge receipt of your May 18, inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that a billing systems issue recently occurred on the above policy due to the high frequency of payments that were being submitted by the insured
Our company has since resolved the matter by providing the insured with a new policy number.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,*** O*** Executive Office
We received your correspondence dated August 24, 2016, regarding the above-noted complaint, We have not included any personal identifying information in our response as you requestedWe attempted to contact our insured on August 25, 2016, and August 26, 2016, however we were unsuccessful in
reaching then to discuss their concerns.On August 21, 2016, the policy renewed with the insured and her domestic partner with a total six-month premium of $On August 22, our insured requested a quote for adding her year old daughter to the policy, However, because she advised her daughter was a licensed driver in the household, we added her to the policy effective August 23, We write a family auto policy which provides coverage for resident relatives and we consider family members in our underwriting and rating process to ensure we provide adequate protection for our insured and her family members in the event of a lossThis change increased the premium to $1,007.57.On August 23, 2016, our insured requested that we remove her domestic partnerThis change increased the premium to $1,However, on August 23, 2016, our insured's domestic partner advised that he is still in the household and drives one of the vehicles on the policyAs a result, he was added back to the policy returning the premium to $1,In addition, we have reviewed the daughters motor vehicle report and verified she has a learners permit onlyThe insured’s policy has been updated effective August 23, 2016, to reflect she has a learners permit onlyThe premium has been returned to $545.75.We appreciate our insured’s patronage and regret any inconvenience that was causedIf additional information is needed to close your file, please contact Joy K*** at ###-###-#### or *** ***Sincerely,Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am still waiting to see the repairs that will be made. One of the issues that was found was that the bumper that was ordered by *** *** and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled. We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car. The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that *** *** did in their attempts to repair my car
Regards,
*** ***-***
November 27,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** *** CLAIM NUMBER:
***
DATE OF LOSS: August 30,
COMPANY: Government Employees Insurance Company
Dear *** ***:
Thank you for your letter dated November 20,
On October 9, 2017, Auto Damage Adjuster Joseph G*** inspected *** ***’ *** *** VanOn September 21, 2017, *** ***’ shop of choice, *** ***, requested a supplement estimate for additional damagesThe supplement was inspected by Auto Damage Adjuster Shannon M*** on September 22, On October 5, 2017, *** *** sent in another request to inspect supplemental damages, and on October 10, Auto Damage Adjuster William H*** inspected and approved the additional repairsOn October 13, 2017, GEICO received a third request to inspect supplemental damages and this inspection was performed on October 16, by Auto Damage Adjuster Chris OstranderOn November 15, 2017, *** *** sent in another supplement for additional damages, and Auto Damage Adjuster Daniel S*** inspected the vehicle on November 17, MrS*** reached out to *** *** to advise that the supplement was completed*** *** ***ed her concerns regarding additional damage and felt like the vehicle should be a total lossMrS*** advised MsMcmanus at that point the vehicle was not a total loss, and any future issues would have to be diagnosed and if related to the flood loss would be covered
On November 21, 2017, Auto Damage Supervisor Adrian G*** received this correspondence and reached out to *** *** with *** *** regarding the repairs*** *** advised *** *** had completed repairs on the vehicle, and upon delivery several lights on the dash board came on including the Check Engine Light and Stability Control LightAfter diagnosing the issue, *** *** found they first needed a starter due to the water intrusionAfter replacing the starter, *** *** could then continue to diagnose if any additional damage was done to the vehicle related to the flood
That same day, MrG*** reached out to *** *** in regard to her concerns on this claimMrG*** went over the timeline of repairs with *** ***, and explained to her that it is her shop’s responsibility to let GEICO know when they find any additional damage, and has done so four previous timesMrG*** also explained to *** *** that a vehicle is deemed a total loss when the estimate of repairs has exceeded the value of the vehicle or if due to the level of the water intrusion is deemed non-repairableSince neither is applicable at this time, the vehicle is still currently considered a repairable vehicleMrG*** advised *** *** of the conversation he had earlier with *** *** regarding the starter, and advised that *** *** must replace the starter and diagnose any additional issues that might remain and are related to the flood loss, and send in a request for any further supplemental damagesFinally, MrG*** reassured *** *** any additional damage related to the flood loss would be covered, and welcomed *** *** to reach out to him if she had any additional questions or concerns regarding her claim
GEICO apologizes for any inconvenience that this loss has caused *** ***, as it is our intention to settle all claims as quickly and as fairly as possibleIf there are any additional questions, please feel free to contact Claims Manager Rick M*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: "Twanya B W***- Property Claims Supervisor" is not telling the truth when she states: "The claim was originally settled on October 6, 2016": It was never settled, and we never agreed to accept their 'partial payment' in the amount of $1,when the total cost of the repair was going to be $2, That meant that in order to have our boat back on the water, it was going to cost us $1,out of our own pocket They called it, "Depreciation, meaning that they refused to pay more than 15% of the cost of the needed repair parts They told us that unless we could come up with invoices of previous repairs to the boat and/or maintenance records, we would have to pay 85% of needed parts for the repair We were shocked and very disappointed We found that having insurance from their company, is like not having any insurance at all and I'm almost sure that most of their policy holders do not know that when they have a mishap, and need to make a claim, there is a preset scale of how Geico Marine will pay out according to the year of your vessel: Year Of Vessel Percentage of Parts Cost That They Will Pay - Older 15% - 25% - 35% - 45% - 55% - 65% - 75% - Newer 85% She then states that she could not get in touch with of us and that we did not call her backShe called *** for the first time on Friday, Oct21, He was at work, and did not have his phone on Then, on Mon., Oct24, 2016, she left a message on my phone, and *** returned her call as soon as he got home from work All she did is argue with us again about "Depreciation", and said that we needed written invoices and documents that could prove that our boat had NEW parts on it, from previous claims or repairs?? She said she had never heard of a boat insurance company that WOULD pay any more than the 15% of replacement parts We, our friends, our family, and our community at large, have NEVER heard of, or ever known of any insurance company that has NOT payed for the most, or all, of the total cost to repair an insured party's vessel back to it's normal, previous condition!! We know for a fact, that current boat policy holders, and future potential policy holders, are not aware of what the term, "Depreciation", truly means, and how it is going to affect them if they ever need to file a claim It is one of Geico Marine's, "Loop-Holes", of getting out of paying more than a fraction of the cost of repairs, when their customers need them the most That is why ,next, we are contacting the media: ** ** ** *** "*** *** *** *** "*** ***", and "*** *** Millions of people are being mis-informed, and are unaware, of Geico's fraudulent practices!! I would like to give a big thanks to Revdex.com's Representative, *** ***, for doing such an 'Excellent Job', in assisting us with our complaint It is greatly appreciated! You're The Best!
Regards,
*** Or Cyndy Groves
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: GEICO has not acknowledged they made a mistake by granting a discount without proper documentation and billing customer discount or that this practice is a technique to prey on unsuspecting customers for gainMay Ms*** ***, Revdex.com CEO whom I saw on Channel 13, 09/25/2016, deem a study on this technique in an effort to protect consumers who are all at risks of dishonest business practicesI would rather lose on Principle than win on disceptionAs the phrase goes buyer- beware! It is interesting that after my third request for a Waiver Letter, I received the Waiver Letter with my premiums due I signed the Waiver Letter and mailed it back with my January paymentI received another past due bill and called to inquireThe GEICO agent said a Waiver Letter had not been receivedI asked her if the payment had been received and she said yesI told her if she received the payment, she received the Waiver LetterSuddenly, she said she found the Waiver LetterThanks Revdex.com for mediating this issue
Regards,
*** ***
April 6,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** *** CLAIM NUMBER: ***
DATE OF
LOSS: February 1,
COMPANY: Government Employees Insurance Company
Dear *** ***:
We are in receipt of your letter dated March 30,
The initial repairs to *** ***’s vehicle were completed on March 7, and the vehicle was picked up on March 9, Upon picking up his vehicle, *** *** noticed that his ** Radio was not working properly*** *** addressed this concern with Rick M***, the manager of *** ***, who advised him that the repairs would not have damaged the antenna, but he was welcome to consult with his dealershipMrM*** went on to advise that should the dealership be able to identify it was related to the initial repairs then *** would reimburse him for the necessary repairs
On March 28, 2017, *** *** uploaded a repair invoice to his claim on GEICO.com from *** *** in the amount of $for replacement of the ** antenna, noting it suffered an internal failureHe also uploaded a rental invoice for $On March 30, 2017, a GEICO supervisor spoke with *** *** regarding the reimbursement requestOn this call, *** *** stated the XM Radio was working when he dropped the vehicle off for repairs, however it was not working when he picked up the vehicle weeks later
Since we are unable to determine when and how the electronic failure of the ** device occurred, *** *** and GEICO have agreed to split the amount of reimbursement to *** *** to cover the amount of the antenna as well as the rental charges he incurredWe issued a payment of $to *** *** on April 4, *** *** will pay him directly for their amount
If there are any additional questions, please feel free to contact Claims Manager Ajay V*** at ###-###-####
Sincerely,
Dan B*** Regional Vice President
October 20,
*** ***
Revdex.com of Metro Washington DC & Eastern Pennsylvania
K Street NW, 10th Floor
Washington, DC 20005-
RE: File Number: ***
Dear *** ***:
Thank you for your letter of October 12, regarding the above
consumer’s claim
On January 26, 2015, the consumer was involved in a collision loss and the loss was subsequently reported to us on the same dayOn February 18, 2015, we prepared a repair estimate for the consumer’s vehicle totaling $2,We issued a payment for the repair estimate, minus the consumer’s deductible of $1,000, to the consumer’s body shop of choice, *** Auto Painting and Body Works
GEICO has no affiliation with *** Auto Painting and Body Works and we are not able to warranty or guarantee any of the repair work completed by the body shopAs an advocate for the consumer, we have contacted *** Auto Painting and Body Works and advised of the repair quality concerns the consumer has expressedWe have also provided *** Auto Painting and Body Works with the information for the consumer’s new repair facility of choice, *** Auto Body in Volo, Illinois in order to facilitate communication between the two shops
If you have any further questions, please feel free to contact our South Florida Manager, Evan R***, at ###-###-####
Very truly yours,
Ryan W***
Assistant Vice President
RW/sdh
We received your correspondence dated June 21, 2016, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.On April 28, 2016, our Insured went online to geico.com to quote a policyAt this time, she listed her speeding ticket
as dated April 1, 2012, and her husband’s accident as at-fault dated April 1, On April 29, 2016, our Insured contacted us to finalize the quote to start the policy effective April 30, 2016.Per the state of Florida, we are able to underwrite the policy within the first daysOn May 3, 2016, we determined that our Insured’s ticket was actually dated May 13, 2013, which altered her policy placement and increased her premium by $We additionally adjusted the date of our Insured’s husband’s loss to reflect August 27, 2014; however, this did not introduce a change in premium.We spoke with our Insured on June 22, 2016, and explained the reasoning for the increaseShe understood and agreed to pay the remaining balance of $at a later date.We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at *** *** x***, if you have any further questions.Very Truly Yours,George *R*** Senior Vice President
This is in response to your email of July 6, addressed to Tony N*** of GEICOAs requested, we have not included any of the customer's personally identifying information.We understand that the customer is not a GEICO insuredShe stated that on June 14, an unauthorized withdrawal of
$was taken from her bank account and applied to an existing GEICO policyGEICO accepts payments on good faith, and we assume that the policyholder is the accountholder or has the accountholder's permission when making payments.The customer has not provided us with enough information to locate this paymentWe have attempted to reach her three times asking that she give us a call so that we can discuss what is needed in order to locate the paymentTo date, she has not returned any of our callsShe also stated in her complaint that her bank had settled the issue regarding the fundsWe trust that means they allowed her to dispute the payment and have the funds returned to her bank account.If she wishes to pursue fraud charges for misuse of her bank account, the customer will need to file a police reportThe police department will then serve us with a subpoena, at which time all information regarding the party that used her account information will be released to the police.GEICO is very concerned, and we are always quick in our attempts to resolve banking issuesIn order for us to remove the customer's bank information, we must first locate the policy where the disputed payment was appliedIn order to do so, we need at least the last four digits of her account numberOnce the payment is located, we will immediately remove the customer's banking information.We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, ext, 1271.Sincerely,Heather M***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Geico has employed a collision "expert" who has mis-diagnosed an old scratch that clearly occurred years ago with fresh damage which I have reportedThere is absolutely no advantage for me to misrepresent this collision as non movement since I am insured whether moving or stationaryAt this point I find Geico not to be objective with my claim and their next step as a resolution is to bring their own investigator in and their own court reporter in to swear in only me but who is to examine their testimony and findings objectively?, themselves? I request a third party to examine this case. If this is not possible then I am requesting this case be adjudicated in a civil court where their investigator also has to testify and I will present my expert from Don Valens auto Body shop, Clovis, CA who will discredit Geico's investigators finding as either testimony or incompetent testimony as a collision "expert"
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have had Geico for many, many years as my insurance provider. I have never had to submit any insurance claims, nor have I ever missed a payment. I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk. The lack of customer service and understanding in this situation is appalling. I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico
Regards,
*** ***
As my active insurance company, I would hope you have my best interests in mind when addressing this situationIn regards to the premium increase that happened, I have never heard of an insurance company raising a payment throughout a car lifetimeMy father has had state farm for years and had bought new cars, and never had an increase. He's owned cars for decades, and no increases were ever implemented on his policiesThe *** *** started production in June of 2010, while models were It took you guys years to determine the costs of repairing the vehicle? To me that doesn't make senseAvailability of parts as well as repair costs generally lower as time progressesIn response to the recent accident, as an insurance company, if something doesn't add up, aren't you guys supposed to investigate and find answers before you deem someone right or wrong? Or is it easier to split the costs between the two drivers involved? [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
December 13, 2017Dear *** ***:Thank you for your 12/08/e-mail regarding *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity.*** ***'s $payment was due on 09/15/17. The payment scheduled by her to be debited from her back account on that date; however, on 09/13/17, she rescheduled it to be extracted on 09/24/17. On 09/25/we received a notice the $payment was declined by her financial institution. When we had not received a valid replacement payment by 09/30/17, we sent her a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice advising a payment of $was due by the 10/11/cancellation date listed in the notice. *** *** made a $payment on GEICO.com on 10/04/at 9:A.M; she then called our automated phone system at 9:A.Mon the same day, and made a $payment. Her financial institution honored the $payment and declined the $366.18 payment. I sincerely regret *** ***'s policy canceled, but because the payment that was honored by her financial institution was less than the amount due in the cancellation notice, the policy was canceled in compliance with Maryland statute(s) and/or Insurance Regulation(s). Sincerely, Elizabeth C.Underwriting Manager
Heather M*** Assistant Vice President May 22, The Revdex.com ATTN: *** *** K Street, NW, 10th Floor Washington, DC 20005- Consumer Complaint Number: *** Dear Ms***, We received your correspondence dated May 18, 2017, regarding the above complaint. We attempted to reach our insured by phone on May 19, 2017, and May 22, 2017, however we were unsuccessful in reaching them On September 8, 2016, our insured purchased a Missouri-rated policy effective September 9, 2017, through March 9, 2017, covering a *** ***o and a *** ***. The six month premium was $1,237.21, which our insured paid in full at the time of purchase. We mailed policy documents to our insured on September 9, 2017. Unfortunately, our insured’s spouse was involved in an accident in the ***, which was determined to be a total loss. Our insured removed the *** from his policy, resulting in a policy credit of $220.33. On February 3, 2017, the renewal for policy term effective March 9, 2017, through September 9, 2017, posted to the policy. The six month premium for this term was $820.83, and the policy credit of $was applied to the renewal bill. This left a balance of $due on March 9, 2017, for the renewal term. We mailed renewal documents to our insured on February 4, Our insured contacted us on February 10, 2017, and requested that this policy be cancelled effective March 9, 2017. We updated the policy per his request, reversing the renewal charge of $and leaving a credit in the amount of $220.33. We refunded the credit to our insured by check on February 12, 2017. On March 3, 2017, our named insured’s spouse, who is a co-insured on the policy, contacted us to request that the policy cancellation be effective April 9, 2017, instead of March 9, 2017. As a co-insured on the policy, she is authorized to make changes. Therefore, we updated the policy per her request, and advised her that the balance due on the policy for the additional month of coverage was $138.32. We mailed policy documents, including a bill for the updated policy balance, to our insured on March 4, 2017. Unfortunately, a payment was not received, and the balance of $remains due for coverage provided from March 9, 2017, to April 9, 2017. If our prior insured obtained coverage with another company prior to April 9, 2017, with a copy of their new policy declaration page, we can certainly adjust our cancellation date accordingly We randomly record calls for quality and training purposes, and recorded calls are only maintained for a short amount of time. Unfortunately, our insured’s calls were not recorded, and thus we are unable to review them. We regret that the service our insured received did not meet his expectations, and we sincerely apologize for failing to meet our high standards of service excellence We hope that this letter provides a clearer understanding of the current status of this matter. If you have any further questions, please contact Sharise B*** at ###-###-#### or *** Sincerely, Heather M*** Assistant Vice President
February 28, 2018*** *** *** *** *** ***San Diego, CA *** Policy #: *** Dear *** ***: We have received additional correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. Thank you for the opportunity to review your policy and address your concerns You contacted us on 09/07/and notified us that you had moved into the state of CaliforniaConsequently, your policy was rated for the state of California effective 09/08/ On 09/06/16, you contacted our Customer Service Department and added a *** to the policy effective 09/07/At that time you notified us that the *** and the *** were registered in the state of MaineAccordingly, the Bodily Injury Liability and Uninsured & Underinsured Motorist coverages on your policy were increased to meet the minimum limits required by the state in which your vehicles were registered; however, we continued to rate the policy for California as that is where the vehicles were located When your policy renewed effective 03/08/18, a surcharge was applied to your California policy as a result of your 12/08/principally at-fault accident. In your request for assistance from the Revdex.com, you asked that we remove the surcharge for this accident and apply Accident Forgiveness to your policyOur records show that you are receiving Accident Forgiveness for your policy for the *** ***, as this vehicle is located in and, therefore, rated for the state of Maine, where Accident Forgiveness is available (***); however, we are unable to apply Accident Forgiveness to your California policy for the *** and the *** as these vehicles are rated for the state of California where Accident Forgiveness is not available (***) Regarding our process for investigating the liability for your 12/08/claim, we received photos of the accident on 12/09/17. On 12/11/17, we obtained statements from you, *** ***, and witness *** ***. Based on the information provided, we made the determination to accept liability on 12/11/and called you that same day to notify you of our decisionTo date we have not received any new information that would cause us to reconsider our initial liability determination. Lastly, in your correspondence with the Revdex.com, you stated that you have obtained insurance with another carrier; however, both your California and Maine policies with us are still active and we have no record of you requesting to cancel either policyPlease contact our Customer Service Department at ###-###-#### if you need to cancel to your policies *** ***, I hope this has been helpful in answering your remaining questionsIf you have any additional questions, please contact our analyst, Christina S***, at ###-###-####, extension ***. Sincerely, Gregory J***Assistant Vice PresidentGEICO Casualty Company February 28, 2018 Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404 Attention: *** *** Regarding: *** ***Policy #: XXXX-XX-***Complaint ID: *** Dear *** ***: We have received your request for assistance on behalf of *** ***. A response to *** *** has been sent via United States Post Office mail In our response to *** *** we provided details regarding the adjustments to his liability limits and information regarding Accident Forgiveness If you have any additional questions, please contact our analyst, Christina S***, at ###-###-####, extension ***. Sincerely, Gregory J*** Assistant Vice PresidentGEICO Casualty Company Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because my policy was cancelled without my knowledge: I work very hard for the money that I earn and having hundreds of dollars taken from me, through no fault of my own, is extremely upsetting I have been a loyal customer of Geico's for almost years. MsC***, for you to make the claim that it is my responsibility to pick up my mail is not a valid argument and displays a complete lack of care and understanding in this matter Had I known that there was mail to be picked up, I certainly would have done so Had I known that my policy was in danger of being cancelled, I certainly would have taken the time to find out what needed to be done in order to prevent the cancellation from occurring Geico sent me a letter that we both know never reached me I have clearly proven that I had no knowledge that my policy was in danger of being cancelled I understand that Geico has protocols and procedures However, all issues are not identical Not everything is black and white I am not asking for preferential treatment I am asking for Geico to do the right thing and make this right for their customer I may just be a number to you but let me assure you that I am a son, a father, a friend I am a decent, caring human being. MsC***, you know that what Geico has done to me is wrong and I'm sure that you would be just as upset if our roles were reversed
Regards,
*** ***
November 24, 2017Dear *** ***:Thank you for your November 21, e-mail *** ***'s complaint. MrN*** asked that I respond on his behalf and I welcome the opportunity. *** *** called GEICO and purchased a policy on 10/20/17. On 10/21/17, she
called GEICO and cancelled her policy. GEICO attempted to refund her premium payment directly to her bank account on 10/25/17. The same day, the refund came back to GEICO because *** ***'s financial institution did not accept the refund. We mailed a refund check to *** *** on 10/26/17. GEICO placed a stop pay on that check and mailed another refund check to *** *** on 11/15/17. We sincerely apologize *** *** has not received her refund yet. If she has any additional questions, she can contact our Hours Customer Service Department at ***-***-***.Sincerely, Elizabeth C. Underwriting Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 13, 2015Dear *** ***:Thank you for your May 6, inquiry,On February 26, 2015, our insured, *** ***, reported a claim and indicated he was involved in an accident while driving a car rented from *** Car RentalOn March 2, 2015, we obtained a copy of the rental agreement
confirming the rental vehicle would be covered under *** ***’s Collision coverage.On April 3, 2015, *** submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $Unfortunately, we did not issue payment until May 11, 2015.We apologize for any delay on our part in reviewing the subrogation demand from *** and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to *** ***'s premium.Should you have any further questions, please contact Kim R***, Claims Manager, at ###-###-####,Sincerely,Carl T.Assistant Vice President
This will acknowledge receipt of your May 18, inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that a billing systems issue recently occurred on the above policy due to the high frequency of payments that were being submitted by the insured
Our company has since resolved the matter by providing the insured with a new policy number.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,*** O*** Executive Office
We received your correspondence dated August 24, 2016, regarding the above-noted complaint, We have not included any personal identifying information in our response as you requestedWe attempted to contact our insured on August 25, 2016, and August 26, 2016, however we were unsuccessful in
reaching then to discuss their concerns.On August 21, 2016, the policy renewed with the insured and her domestic partner with a total six-month premium of $On August 22, our insured requested a quote for adding her year old daughter to the policy, However, because she advised her daughter was a licensed driver in the household, we added her to the policy effective August 23, We write a family auto policy which provides coverage for resident relatives and we consider family members in our underwriting and rating process to ensure we provide adequate protection for our insured and her family members in the event of a lossThis change increased the premium to $1,007.57.On August 23, 2016, our insured requested that we remove her domestic partnerThis change increased the premium to $1,However, on August 23, 2016, our insured's domestic partner advised that he is still in the household and drives one of the vehicles on the policyAs a result, he was added back to the policy returning the premium to $1,In addition, we have reviewed the daughters motor vehicle report and verified she has a learners permit onlyThe insured’s policy has been updated effective August 23, 2016, to reflect she has a learners permit onlyThe premium has been returned to $545.75.We appreciate our insured’s patronage and regret any inconvenience that was causedIf additional information is needed to close your file, please contact Joy K*** at ###-###-#### or *** ***Sincerely,Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am still waiting to see the repairs that will be made. One of the issues that was found was that the bumper that was ordered by *** *** and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled. We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car. The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that *** *** did in their attempts to repair my car
Regards,
*** ***-***
November 27,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** *** CLAIM NUMBER:
***
DATE OF LOSS: August 30,
COMPANY: Government Employees Insurance Company
Dear *** ***:
Thank you for your letter dated November 20,
On October 9, 2017, Auto Damage Adjuster Joseph G*** inspected *** ***’ *** *** VanOn September 21, 2017, *** ***’ shop of choice, *** ***, requested a supplement estimate for additional damagesThe supplement was inspected by Auto Damage Adjuster Shannon M*** on September 22, On October 5, 2017, *** *** sent in another request to inspect supplemental damages, and on October 10, Auto Damage Adjuster William H*** inspected and approved the additional repairsOn October 13, 2017, GEICO received a third request to inspect supplemental damages and this inspection was performed on October 16, by Auto Damage Adjuster Chris OstranderOn November 15, 2017, *** *** sent in another supplement for additional damages, and Auto Damage Adjuster Daniel S*** inspected the vehicle on November 17, MrS*** reached out to *** *** to advise that the supplement was completed*** *** ***ed her concerns regarding additional damage and felt like the vehicle should be a total lossMrS*** advised MsMcmanus at that point the vehicle was not a total loss, and any future issues would have to be diagnosed and if related to the flood loss would be covered
On November 21, 2017, Auto Damage Supervisor Adrian G*** received this correspondence and reached out to *** *** with *** *** regarding the repairs*** *** advised *** *** had completed repairs on the vehicle, and upon delivery several lights on the dash board came on including the Check Engine Light and Stability Control LightAfter diagnosing the issue, *** *** found they first needed a starter due to the water intrusionAfter replacing the starter, *** *** could then continue to diagnose if any additional damage was done to the vehicle related to the flood
That same day, MrG*** reached out to *** *** in regard to her concerns on this claimMrG*** went over the timeline of repairs with *** ***, and explained to her that it is her shop’s responsibility to let GEICO know when they find any additional damage, and has done so four previous timesMrG*** also explained to *** *** that a vehicle is deemed a total loss when the estimate of repairs has exceeded the value of the vehicle or if due to the level of the water intrusion is deemed non-repairableSince neither is applicable at this time, the vehicle is still currently considered a repairable vehicleMrG*** advised *** *** of the conversation he had earlier with *** *** regarding the starter, and advised that *** *** must replace the starter and diagnose any additional issues that might remain and are related to the flood loss, and send in a request for any further supplemental damagesFinally, MrG*** reassured *** *** any additional damage related to the flood loss would be covered, and welcomed *** *** to reach out to him if she had any additional questions or concerns regarding her claim
GEICO apologizes for any inconvenience that this loss has caused *** ***, as it is our intention to settle all claims as quickly and as fairly as possibleIf there are any additional questions, please feel free to contact Claims Manager Rick M*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: "Twanya B W***- Property Claims Supervisor" is not telling the truth when she states: "The claim was originally settled on October 6, 2016": It was never settled, and we never agreed to accept their 'partial payment' in the amount of $1,when the total cost of the repair was going to be $2, That meant that in order to have our boat back on the water, it was going to cost us $1,out of our own pocket They called it, "Depreciation, meaning that they refused to pay more than 15% of the cost of the needed repair parts They told us that unless we could come up with invoices of previous repairs to the boat and/or maintenance records, we would have to pay 85% of needed parts for the repair We were shocked and very disappointed We found that having insurance from their company, is like not having any insurance at all and I'm almost sure that most of their policy holders do not know that when they have a mishap, and need to make a claim, there is a preset scale of how Geico Marine will pay out according to the year of your vessel: Year Of Vessel Percentage of Parts Cost That They Will Pay - Older 15% - 25% - 35% - 45% - 55% - 65% - 75% - Newer 85% She then states that she could not get in touch with of us and that we did not call her backShe called *** for the first time on Friday, Oct21, He was at work, and did not have his phone on Then, on Mon., Oct24, 2016, she left a message on my phone, and *** returned her call as soon as he got home from work All she did is argue with us again about "Depreciation", and said that we needed written invoices and documents that could prove that our boat had NEW parts on it, from previous claims or repairs?? She said she had never heard of a boat insurance company that WOULD pay any more than the 15% of replacement parts We, our friends, our family, and our community at large, have NEVER heard of, or ever known of any insurance company that has NOT payed for the most, or all, of the total cost to repair an insured party's vessel back to it's normal, previous condition!! We know for a fact, that current boat policy holders, and future potential policy holders, are not aware of what the term, "Depreciation", truly means, and how it is going to affect them if they ever need to file a claim It is one of Geico Marine's, "Loop-Holes", of getting out of paying more than a fraction of the cost of repairs, when their customers need them the most That is why ,next, we are contacting the media: ** ** ** *** "*** *** *** *** "*** ***", and "*** *** Millions of people are being mis-informed, and are unaware, of Geico's fraudulent practices!! I would like to give a big thanks to Revdex.com's Representative, *** ***, for doing such an 'Excellent Job', in assisting us with our complaint It is greatly appreciated! You're The Best!
Regards,
*** Or Cyndy Groves
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: GEICO has not acknowledged they made a mistake by granting a discount without proper documentation and billing customer discount or that this practice is a technique to prey on unsuspecting customers for gainMay Ms*** ***, Revdex.com CEO whom I saw on Channel 13, 09/25/2016, deem a study on this technique in an effort to protect consumers who are all at risks of dishonest business practicesI would rather lose on Principle than win on disceptionAs the phrase goes buyer- beware! It is interesting that after my third request for a Waiver Letter, I received the Waiver Letter with my premiums due I signed the Waiver Letter and mailed it back with my January paymentI received another past due bill and called to inquireThe GEICO agent said a Waiver Letter had not been receivedI asked her if the payment had been received and she said yesI told her if she received the payment, she received the Waiver LetterSuddenly, she said she found the Waiver LetterThanks Revdex.com for mediating this issue
Regards,
*** ***
April 6,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** *** CLAIM NUMBER: ***
DATE OF
LOSS: February 1,
COMPANY: Government Employees Insurance Company
Dear *** ***:
We are in receipt of your letter dated March 30,
The initial repairs to *** ***’s vehicle were completed on March 7, and the vehicle was picked up on March 9, Upon picking up his vehicle, *** *** noticed that his ** Radio was not working properly*** *** addressed this concern with Rick M***, the manager of *** ***, who advised him that the repairs would not have damaged the antenna, but he was welcome to consult with his dealershipMrM*** went on to advise that should the dealership be able to identify it was related to the initial repairs then *** would reimburse him for the necessary repairs
On March 28, 2017, *** *** uploaded a repair invoice to his claim on GEICO.com from *** *** in the amount of $for replacement of the ** antenna, noting it suffered an internal failureHe also uploaded a rental invoice for $On March 30, 2017, a GEICO supervisor spoke with *** *** regarding the reimbursement requestOn this call, *** *** stated the XM Radio was working when he dropped the vehicle off for repairs, however it was not working when he picked up the vehicle weeks later
Since we are unable to determine when and how the electronic failure of the ** device occurred, *** *** and GEICO have agreed to split the amount of reimbursement to *** *** to cover the amount of the antenna as well as the rental charges he incurredWe issued a payment of $to *** *** on April 4, *** *** will pay him directly for their amount
If there are any additional questions, please feel free to contact Claims Manager Ajay V*** at ###-###-####
Sincerely,
Dan B*** Regional Vice President
October 20,
*** ***
Revdex.com of Metro Washington DC & Eastern Pennsylvania
K Street NW, 10th Floor
Washington, DC 20005-
RE: File Number: ***
Dear *** ***:
Thank you for your letter of October 12, regarding the above
consumer’s claim
On January 26, 2015, the consumer was involved in a collision loss and the loss was subsequently reported to us on the same dayOn February 18, 2015, we prepared a repair estimate for the consumer’s vehicle totaling $2,We issued a payment for the repair estimate, minus the consumer’s deductible of $1,000, to the consumer’s body shop of choice, *** Auto Painting and Body Works
GEICO has no affiliation with *** Auto Painting and Body Works and we are not able to warranty or guarantee any of the repair work completed by the body shopAs an advocate for the consumer, we have contacted *** Auto Painting and Body Works and advised of the repair quality concerns the consumer has expressedWe have also provided *** Auto Painting and Body Works with the information for the consumer’s new repair facility of choice, *** Auto Body in Volo, Illinois in order to facilitate communication between the two shops
If you have any further questions, please feel free to contact our South Florida Manager, Evan R***, at ###-###-####
Very truly yours,
Ryan W***
Assistant Vice President
RW/sdh
We received your correspondence dated June 21, 2016, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.On April 28, 2016, our Insured went online to geico.com to quote a policyAt this time, she listed her speeding ticket
as dated April 1, 2012, and her husband’s accident as at-fault dated April 1, On April 29, 2016, our Insured contacted us to finalize the quote to start the policy effective April 30, 2016.Per the state of Florida, we are able to underwrite the policy within the first daysOn May 3, 2016, we determined that our Insured’s ticket was actually dated May 13, 2013, which altered her policy placement and increased her premium by $We additionally adjusted the date of our Insured’s husband’s loss to reflect August 27, 2014; however, this did not introduce a change in premium.We spoke with our Insured on June 22, 2016, and explained the reasoning for the increaseShe understood and agreed to pay the remaining balance of $at a later date.We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at *** *** x***, if you have any further questions.Very Truly Yours,George *R*** Senior Vice President
This is in response to your email of July 6, addressed to Tony N*** of GEICOAs requested, we have not included any of the customer's personally identifying information.We understand that the customer is not a GEICO insuredShe stated that on June 14, an unauthorized withdrawal of
$was taken from her bank account and applied to an existing GEICO policyGEICO accepts payments on good faith, and we assume that the policyholder is the accountholder or has the accountholder's permission when making payments.The customer has not provided us with enough information to locate this paymentWe have attempted to reach her three times asking that she give us a call so that we can discuss what is needed in order to locate the paymentTo date, she has not returned any of our callsShe also stated in her complaint that her bank had settled the issue regarding the fundsWe trust that means they allowed her to dispute the payment and have the funds returned to her bank account.If she wishes to pursue fraud charges for misuse of her bank account, the customer will need to file a police reportThe police department will then serve us with a subpoena, at which time all information regarding the party that used her account information will be released to the police.GEICO is very concerned, and we are always quick in our attempts to resolve banking issuesIn order for us to remove the customer's bank information, we must first locate the policy where the disputed payment was appliedIn order to do so, we need at least the last four digits of her account numberOnce the payment is located, we will immediately remove the customer's banking information.We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C***, at ###-###-####, ext, 1271.Sincerely,Heather M***