Tell us why here December 4, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Attention: [redacted] Re: [redacted] Case ID: [redacted] Policy#: [redacted] Dear [redacted] : This will acknowledge receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy On August 15, [redacted] contacted GEICO and requested to separate the policy he shared with his wifePer his request, [redacted] and his [redacted] were removed from the above referenced policy and a new policy bearing the number [redacted] was established to insure [redacted] and the [redacted] effective August 16, A Declarations Page confirming the new policy information for [redacted] was issued August 16, and sent to the address on fileA copy of the Declarations Page has been included for your reviewThe original policy remained in force and continued to insure [redacted] and a [redacted] On August 21, a notice of nonpayment of premium effective September 6, was sent on the original policy in the amount of $A subsequent electronic check payment was received in the amount of $on September 1, Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, was sent for the balance of $On September 21, an electronic check payment was received in the amount of $On September 22, a payment of $was returned by the financial institution stating the payment was not authorized by the customerAs such, a notice of nonpayment of premium effective October 9, was sent in the amount of $That bill was not paid causing the policy to cancel effective October 9, and the policy remains canceled at this timeOn October 13, an earned premium bill in the amount of $was issued on the canceled policy and the bill remains unpaid at this timePlease be advised all payments received included the original policy number [redacted] and were therefore posted to that policyProof of the nonpayment cancelation notices and their mailing have been included for your review Since there appears to be no valid argument against GEICO, we ask that this be removed from our record If you have any additional questions, please contact the undersigned at ###-###-#### Sincerely, Scott D [redacted] Executive Office
Thank you for your letter dated October 21, outlining the submission of a complaint to your organization on October 10, 2016.This claim was originally settled on October 6, Depreciation was applied per the terms and conditions of the GEICO Marine Insurance Pleasure Boat Policy.After seeking permission of the policy holder [redacted] , we spoke to Mrs [redacted] on October 7, 2016, and went over the depreciation that was applied to the claim settlementWe offered to review any maintenance records or invoices for work completed that may warrant a reduction in depreciationA request was made for the undersigned to contact Mr [redacted] to discuss furtherA message was left for Mr [redacted] on Friday, October 21, requesting a call backWe again tried to call Mr [redacted] on October 24, 2016; however, his voice mail box was not receiving messagesIn an effort to try and resolve this matter, we tried Mrs [redacted] again and left her a voice mail message requesting a call backWe will review any documentation presented for consideration.I am available from 8:am - 6:00pm Eastern Standard Time, Monday through FridayPlease feel free to contact me if you have any questions regarding this claim.Sincerely, Twayna BW [redacted] Property Claims Supervisor
Dear Ms [redacted] : Thank you for your recent inquiry On January 6, 2016, [redacted] reported that he discovered damage to the passenger side of his [redacted] consisting of white paint transferHe stated that the damage occurred as a result of a hit and run collision while the vehicle was parked and unoccupied We had an automotive/mechanical engineer inspect the vehicleHe determined that the damage occurred while the vehicle was in motionHe also determined that there was non-automotive white latex paint transfer on the vehicleBecause Mr [redacted] misrepresented how the damage to the vehicle occurred, we denied coverage for the claim Mr [redacted] is now stating that the sample taken by the automotive/mechanical engineer was from prior damageAt this time, we are in the process of scheduling Mr***’s Examination Under Oath If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-#### Sincerely JLee M***, Jr Assistant Vice President, Claims
August 25, Revdex.comAttn: [redacted] K StNW, 10th Floor Washington, D.C20005-3404Re: Customer Name: [redacted] Case Number: [redacted] Company Name: GEICO Advantage Auto Insurance Policy Number: [redacted] Dear Mr [redacted] : This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply We appreciate the years Mr [redacted] has been insured with usWe understand he is concerned about the premium increase he experienced at his recent policy renewalWe apologize for any misinformation Mr [redacted] may have received from our Customer Service Department Mr [redacted] contacted the Customer Service Department on June 30, and replaced the [redacted] with a ***The policy change amount for the period of June 30, until September 19, was only centsThe Service representative would have not have been able to provide Mr [redacted] with the renewal premium since his renewal policy had not yet processed Mr***’s previous policy term premium was $The renewal, effective September 19, through March 19, 2016, is $681.48, making a six-month increase of $On August 16, 2015, Mr [redacted] accessed his policy online at www.GEICO.com and removed the Rental Reimbursement coverage effective August 17, Mr***’s revised renewal premium is $645.46, making a $renewal premium increase Mr***’s renewal policy reflected a statewide rate revision that was effective on or after September 11, As with all insurance companies, GEICO periodically reviews its loss statistics to determine if our rates are adequate to cover the cost of claimsThe results of our analysis indicated it was necessary to increase our premium levels Insurance companies frequently reevaluate their rates in the light of economic conditions and the driving record of the insuring publicIn this way, we are able to re***ze the purpose of insurance – the equal distribution of losses among the insuring publicThis principle is used by all insurers We do not like to increase our rates any more than Mr [redacted] likes to pay themWe do believe, however, that in the long run, the GEICO rates will prove favorable when compared with othersOur staff is striving to fulfill our commitment to provide the best automobile insurance at the lowest possible cost Vehicle insurance rates are determined by many factors, such as coverage limits, how far the vehicle is driven, age of the vehicle, and other considerationsIn Mr***’s case, there was an increase in premium because the symbols assigned to the [redacted] recently changed Symbols provide information about a vehicle's susceptibility to theft, safety features, and the cost to repair damagesGEICO recently updated the symbol for Mr***’s vehicle which is reflected on the recent policy renewal We pledge to Mr [redacted] our commitment to continue to provide the best insurance protection and service to value, anywhereWe look forward to continuing our relationship with Mr [redacted] as part of the GEICO family for years to come If you need additional information, please contact Patti K [redacted] by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at [redacted] Sincerely, Matthew Z [redacted] Assistant Vice President Cc: [redacted] Houston TX 77057-
We received your correspondence dated November 28, We have not included any personal identifying information in our response, as you requested.On October 31, 2016, we learned that a vehicle belonging to the complainant Sustained damage during a collision with our policyholderWe deemed the vehicle a total loss on November 7, Based on a market valuation report from CCC Information Services, Inc., we established an actual cash value of $11,502.00, plus sales tax of $805.14, for a net settlement of $12,307, The market valuation report suggested a value based on a search of locally-available, similar vehiclesWe relayed the settlement amount to our customer, who declined our offer, and referenced a value from Kelly Blue Book of $13,Additionally, our customer noted that our valuation did not include consideration for a "Tech Package" that was present on his vehicle.Our adjuster contacted CCC Information Services, Incto include the Tech PackageSince the package was a lower-cost package that included several options we had individually considered in our valuation, the updated actual cash value decreased to $11,including tax, We informed our customer of the updated valuation, Additionally, we explained that his vehicle's high odometer reading of 115,negatively impacted his vehicle's value compared to others in the local marketOur Customer continued to disagree with our valuation.On N***mber 29, 2016, Matthew D***, Auto Damage Supervisor, spoke with our customer regarding his claimMrD [redacted] consulted Kelly Blue Book, and identified that the value our customer provided did not include his vehicle's correct mileageMrD [redacted] calculated the Kelly Blue Book value to be $11,MrD [redacted] explained that since we had originally offered $12,as settlement, we would honor our original offer, despite the lower valuations in consideration of the Tech Package and the Kelly Blue Book valuationAfter consideration, our customer agreed to accept our settlement offer on N***mber 30, 2016, and we issued payment for $12,14.We sincerely regret any inconvenience our customer experienced during the handling of his claimWe believe our settlement offers were accurate, and we are pleased that we reached an agreementIf We can be of any further assistance, piease contact Gail M [redacted] at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted] .Sincerely,Don R [redacted] Regional Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check I can't get ahold of them again to set up for a rental car THIS IS RIDICULOUS I was rear ended and no one is making this right Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out I need it paid for by SOMEONE Regards, [redacted]
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr [redacted] ’s correspondence to your organization he expresses concern regarding an increase in his automobile insurance policy premium after the policy was quoted and bound He has requested that the premium be reduced to match his initial quote.GEICO’s records show that Mr [redacted] purchased the policy in question on June 27, to be effective June 29, The policy was bound and purchased with a six month premium of $Mr [redacted] scheduled a one-time payment of $to be processed on June 28, via his [redacted] Credit Card.On June 28, 2016, an attempt was made to extract the scheduled payment of $and was declined by Mr [redacted] ’s financial institutionAs a result of the declined payment, the policy was cancelled null and void.On June 30, 2016, Mr [redacted] contacted GEICO and reissued the policy with a lapse in coverage to be effective July 1, Upon reissue, the lapse in coverage was taken into consideration per GEICO’s filed and approved underwriting guidelines causing a change in tier placement and subsequent increase in premiumThe policy was reissued with a six month premium of $Mr [redacted] made a payment of $to bind the policy.It is GEICO’s position that all proper procedures were followed in the handling of the policy in questionWhile we understand Mr [redacted] ’s concern regarding the difference in quoted premiums, GEICO maintains that the increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the Massachusetts Division of Insurance.If you have any questions, or if GEICO can be of any further service in this matter, please contact MsF [redacted] at ###-###-####.Sincerely,Timothy L [redacted] Assistant Vice President of Underwriting
July 25, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-#### RE: [redacted] Insured: [redacted] Policy Number: [redacted] / Retention Key [redacted] NAIC: ***-GEICO Casualty Dear [redacted] : Thank you for your recent inquiry dated July 20, I welcome the opportunity to discuss [redacted] ’s automobile policy concerns On July 15, 2016, [redacted] agreed an online quote for $per six months with a down payment of $On the same screen that [redacted] entered her payment information, she was advised that she had an outstanding balance of $from her previous GEICO policyShe was also advised that we would process a separate payment of $prior to processing her down payment for the new policyThis premium is a result of coverage provided from August 18, until October 12, On October 1, 2010, [redacted] was sent the attached cancellation notice advising that if the payment of $was not made by 12:am on October 12, the policy would cancel [redacted] ’s policy cancelled effective the October 12, due to non-payment leaving an outstanding balance of $The outstanding balance also includes two $penalty charges due to the retuned payments on August 30, and September 30, As a result of the July 15, transaction, an email was sent to [redacted] advising that her payment of $was for the unpaid balance from her previous policyThe email also advised [redacted] that the down payment to start a new policy was declinedWe are unable to refund [redacted] ’s payment of $as it was for her outstanding balance from her previous policyIn order to backdate the cancellation of the policy, she can provide proof that she had other coverage from August 18, until October 12, I apologize for an inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-#### Her office hours are Monday through Friday, 7:a.mto 3:p.mESTSincerely, John *L [redacted] AVP, Underwriting Enclosures: Bills Cancellation Notice Email Tell us why here
December 4, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street NW, 10th Floor Washington, DC 20005- RE: File Number: [redacted] Dear [redacted] : Thank you for your letter of November 12, regarding the above consumer’s claim On September 29, 2017, our insured impacted six vehicles resulting in a large amount of damagesThe insured's policy only has $10,in property damage coverage to pay for all six of the consumers' vehiclesAt this time, we are pending receipt from one more consumer in order to determine the pro-rata amount for offer and paymentOnce the final estimate is received, we will be issuing property damage releases to all parties involved with the appropriate pro-rata amount We will continue to work this claim diligently toward resolutionIf you have any further questions, please feel free to contact Anna W***, Liability Director, at ###-###-#### Very truly yours, Ryan W [redacted] Assistant Vice President RW/sdh
November 28, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: November 8, COMPANY: GEICO Secure Insurance Company Dear [redacted] : Thank you for your letter of November 20, On July 9, 2016, [redacted] was involved in an accident which resulted in damage to the front bumper area of her vehicleIt was reported to GEICO and claim number [redacted] was assignedThe vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper coverThe payment for the repairs was issued on November 9, 2016, payable to [redacted] and [redacted] , which was cashed on November 17, After receiving your letter, we were able to confirm with [redacted] did not have the repairs completed with them On November 8, 2017, [redacted] reported another single vehicle loss to GEICO for which claim number [redacted] was assignedAn inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of [redacted] ’ vehicleDuring the inspection, the adjuster found the damages related to the previous claim, claim number [redacted] , had not been repairedThe adjuster advised [redacted] the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not beenSince [redacted] insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F [redacted] spoke with her to explain why there would not be a second payment for the same partHe went over both estimates with [redacted] and explained the payment was issued covering the replacement of the front bumper coverHe explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completedTherefore, when [redacted] authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claimThe check for the previous claim, which included the replacement of the front bumper cover, has been cashedA payment in the amount of $was issued to her repair facility of choice, [redacted] for the repairs of the second claim and a subsequent check in the amount of $1,was issued to BJM North, Incfor supplementary repairs After receiving your letter, Auto Damage Manager Helmut V [redacted] reviewed the claim in its entiretyHe confirmed the front bumper cover was included in the first claim and had been paidHe also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the sameHe also called [redacted] to discuss her concerns but was unable to reach her If there are any additional questions, please feel free to contact MrV [redacted] at ###-###-#### Sincerely, Paul M [redacted] Assistant Vice President
June 12, Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW, 10TH FLOOR WASHINGTON DC 20005- ATTN: ANITA HORNE ID Number: [redacted] Re: [redacted] Dear [redacted] ***: This is in response to your email of May 30, addressed to Tony N [redacted] of GEICOYour letter has been referred to me for response As you requested, we have not included any personal identifying information in our response Our records show that on May 30, [redacted] called to advise us that she had lost her keys and needed the assistance of a locksmith Our goal, as well as that of our contracted providers, is to have assistance to each and every one of our customers as quickly as possible when they need help Although there is no guaranteed time of arrival, we do attempt to locate a provider that can be there within the hour We called several different providers in an attempt to get someone out to [redacted] as quickly as possibleThe majority of providers had no locksmith’s available The best estimated time of arrival (ETA) that we could get was with [redacted] who advised it may be 3:before they could get to her since they would have to go by the [redacted] dealership to get the PIN number to reprogram her transponder key [redacted] stated she did not want to wait any longer and we again explained that this was the best (ETA) we could find We did advise her that she had the option of locating her own service and submitting the paid bill for reimbursement She requested to speak to a Supervisor in the Emergency Road Service Department The Supervisor again apologized and advised her that due to the delay in service, we would cover any and all costs for the replacement keys and advised [redacted] of the same [redacted] pays $every six months for Emergency Road Service Coverage We cannot reimburse her for premiums while coverage is still in effect If she would like to remove this coverage, she can call our hour service department at ###-###-#### and they will remove the coverage at her request We realize that this was a long and very uncomfortable day for [redacted] and deeply regret the delay in service We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins at ###-###-####, ext Sincerely, Lona *M [redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for helping drive a resolution, I genuinely appreciate it! Regards, [redacted] ***
Thank you for your inquiry of November 26, The complainant, [redacted] , is inquiring about the handling of the liability investigation related to this property damage claim The loss occurred on July 4, at [redacted] in New York, NYThis loss was reported to GEICO on July 4, by the complainantIn the statement secured from Ms [redacted] , she stated that she was on [redacted] near the light at the intersection with [redacted] Street looking to merge from the middle lane into the left laneShe stated she noticed the other party in the left lane who was speeding and as she merged into the lane the other vehicle struck herWe attempted to reach the other party who directed us to their insurance carrier so that we could get their statementWe were not able to reach the adverse carrier for a statement from their driver Based on the evidence, we assessed liability at 75% against our insured as she admitted to merging into the other party knowing that they were travelling at a higher rate of speedOn July 6, we called the complainant and explained that the other driver was partially at fault for speed and striking her vehicleOur insured was also advised that negligence would be negotiated with the other insurance company and that changes could be possible if new evidence was to be introduced On September 22, the supports submitted by the adverse carrier were reviewed which included the police reportThe police report showed no indication that the complainant stated that the other vehicle was speeding or any evidence that could corroborate that allegationThe only contributing factors on the police report were given to the complainant for driver inattention and lane usage improperThe diagram on the report showed the complainant as the striking vehicleBased on this new evidence the liability was reassessed to 100% on the complainant A call was made to the only number we had on file to advise the complainant of this on September 22, and on September 23, In both instances a voicemail was left requesting a call backA letter was emailed to the complainant on September 26, to notify her of the change of liability The complainant called in on November 26, to discuss liabilityShe was able to speak to the representative assigned to the file on November 28, and was explained of the change in the liability decision On November 23, Ms [redacted] ’s policy was renewed with an effective date of December 28, In accordance with our Company’s merit rating plan, the renewal premium included a surcharge for the July 4, accident for which Ms [redacted] was considered to be 100% negligentIn addition, there was a property damage payout that exceeded the $2,accident threshold We feel we have handled this matter within the guidelines set forth in New York State Regulation
Thank you for your April 18, inquiry.We evaluated Ms [redacted] ' [redacted] - [redacted] at [redacted] Towing on February 15, After our inspection, we contacted Ms [redacted] to discuss the repair estimate and ascertain the location of her shop of choiceMs***'s vehicle was a stolen recovery and as such an investigation was under way to confirm liabilityOur liability adjuster contacted Ms [redacted] on February, 25, to advise her the investigation was complete and liability was accepted.On February 26, 2016, we contacted Ms [redacted] and attempted to tow her vehicle from [redacted] Towing to her repair facility of choice, [redacted] - [redacted] of BuckheadDuring our attempt to tow her vehicle, the storage facility informed us the vehicle had been removed on February 23, by Ms***'s lien holderAfter contacting Ms***, we were informed the lien holder repossessed her vehicle after receiving notice from the tow yard that the vehicle was accruing storage fees daily and it could be auctioned if not moved timely.Ms [redacted] and her lien holder were unable to provide the vehicle to us until March 3, 2016, At that time, we had the vehicle towed from her lien holder’s storage facility to [redacted] - [redacted] of BuckheadOnce [redacted] - [redacted] of Buckhead received the vehicle, they were unable to locate the vehicle on their lot from March 3, until March 20, Ms [redacted] was informed at that time by [redacted] - [redacted] that they did not have a body shop to perform the repairs and would be sending her vehicle to [redacted] of Buckhead to complete the repairs[redacted] of Buckhead started the repairs on March 23, as soon as they received the vehicle and Ms***'s repair authorizationOur auto damage adjuster located at [redacted] was notified of supplemental damages on April 4, and the supplement was completed on April 5, 2016.In an effort to settle the claim, we explained the Rental Reimbursement coverage and made all parties aware of the initial delays by Ms***'s lien holder and [redacted] of BuckheadWe notified Ms [redacted] on both March 23, and April 8, we were willing to issue payment to her up to her rental policy limits of $after receiving a copy of her rental invoiceWe received the rental invoice on April 18, and began reviewing the invoice for payment to be issued.On April 20, 2016, we spoke with Ms [redacted] in regards to her rental invoiceAlthough no delays were on our behalf, we extended an additional courtesy rental reimbursement payment to her in the amount of $750.00, The rental reimbursement payment was issued and mailed to Ms [redacted] on April 20, in the total amount of $1,650.00.Should you have further questions, please contact our field manager, Melvin Ingram, at ###-###-####.Sincerely,Carl AT [redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
April 14, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Attention: [redacted] Re: [redacted] Case ID: [redacted] Policy#: [redacted] Dear [redacted] : This will acknowledge receipt of your April 10, inquiry regarding the above referenced private passenger automobile insurance policy [redacted] previously insured one vehicle under the above policyOur records show that on March 10, [redacted] contacted GEICO via telephone and informed our company that her son ( [redacted] ) had recently obtained his learner’s permitHe was listed on the policy accordinglyThere was no change in premium since [redacted] only held a permit and not an active driver’s licenseEnclosed is a copy of the updated policy declarations that were mailed to the insured on March 11, reflecting [redacted] ’s addition to the policy On September 13, the above policy was updated to reflect that [redacted] now held a driver’s licenseHis change in status was based on information our company received from the New York State Department of Motor Vehicles (DMV), which indicated that [redacted] obtained his license on September 3, His change in driver status resulted in a revised premium of $1,per six monthsEnclosed is a copy of the updated policy declarations that were mailed to the insured on September 14, to notify her of the premium increase due to [redacted] ’s change in status as an occasional operator on the policy On April 2, a written request was received to cancel the policy with an effective date of March 25, because new coverage was obtained by the insured as of that dateThe policy cancellation was processed as requested, and [redacted] was subsequently provided with the appropriate pro-rata premium refund of $on April 3, Since GEICO writes a Family Auto Insurance Contract, our company is legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicle(s) unless they have other insurance coverageAs indicated above, [redacted] ’s status was updated to an occasional operator on the policy when information was received from the DMV indicating that he obtained a driver’s licenseThe named insured was notified accordinglyIt is GEICO’s position that no additional premium refund is owed to [redacted] by our company Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record If you require further assistance with this matter, please contact the undersigned at 516-496- Very truly yours, Brian O [redacted] Executive Office
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I hope that the Revdex.com would also post all of my comments, and those of the responses of GEICO on the Revdex.com website in view of promoting other good citizens to speak out when corporate America does not accept full responsibility for the actions of its employeesAND admit to the wrongdoing done by themIn the messages from the Assistant Vice President, not once did he mention the lengthy calls and conversations in which I, as the client, was mistreatedSheer ignorance to the fact that led to the ordeal in the first place, and an excellent reason for people to think carefully before applying for a policy with the company As their commercial states, you might be able to save 15% or more on insurance, but that is only the initial quotationThe next week they will come up with a reason to nearly double itOr maybe even worse, and then not bother to call you to tell you about itThey simply send the revised policy and payment invoice via email the next weekRIDICULOUS! Thank you Revdex.com for assisting me with my complaint Sincerely, [redacted] Regards, [redacted]
Tell us why here...August 10, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: September 28, COMPANY: Government Employees Insurance Company Dear [redacted] : This letter is in response to your correspondence dated August 3, The evidence available to GEICO included recorded statements from both parties involvedThere were no witnesses who came forward, and the police did not investigate the loss [redacted] advised the other driver involved in the loss changed lanes, sped up and struck the driver’s side rear of [redacted] ***’ vehicle while he was in the process of changing lanes [redacted] stated in his recorded interview he was not sure if the other driver changed lanes simultaneously or if the other driver changed lanes just prior to himIn review of the damage to [redacted] ***’ vehicle, the bulk of the damage is to the driver’s side of his vehicle The other driver’s version reflects he was established in his lane of traffic when [redacted] changed lanes into his lane, striking the passenger’s side of his vehicleThe other driver’s damages are located on the passenger’s side of his vehicleThe damages suggest that the other driver was next to [redacted] ***, and [redacted] struck the other driver while he was attempting to change lanes We apologize for concerns about returned messagesContact was made with [redacted] after his messages were receivedOur investigation revealed [redacted] was the responsible party and we notified him of the decision and paid for the other party’s damages If there are any additional questions, please feel free to contact Claims Manager Emily R [redacted] at ###-###-#### Sincerely, Paul M [redacted] Assistant Vice President
Dear Ms [redacted] : Thank you for your recent inquiry The limit of the property damage coverage on our insured's policy is $5,Therefore, this is the most we can offer Mr [redacted] to settle his claimThis includes the damage to his vehicle and his loss of income Mr [redacted] was informed of his option to file a claim through his own insurance company; however, he did not wish to do so because he was not at fault for the accident, and he was concerned that his insurance premiums would increaseTherefore, Mr [redacted] chose to settle the claim with us for the property damage limit of $5,Mr [redacted] signed a release in this amount, and payment was issued to him on February 16, We are unable to issue any additional payments to him If you have any questions, please contact, Scott R***, Claims Manager, at ###-###-####
Tell us why here December 4, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Attention: [redacted] Re: [redacted] Case ID: [redacted] Policy#: [redacted] Dear [redacted] : This will acknowledge receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy On August 15, [redacted] contacted GEICO and requested to separate the policy he shared with his wifePer his request, [redacted] and his [redacted] were removed from the above referenced policy and a new policy bearing the number [redacted] was established to insure [redacted] and the [redacted] effective August 16, A Declarations Page confirming the new policy information for [redacted] was issued August 16, and sent to the address on fileA copy of the Declarations Page has been included for your reviewThe original policy remained in force and continued to insure [redacted] and a [redacted] On August 21, a notice of nonpayment of premium effective September 6, was sent on the original policy in the amount of $A subsequent electronic check payment was received in the amount of $on September 1, Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, was sent for the balance of $On September 21, an electronic check payment was received in the amount of $On September 22, a payment of $was returned by the financial institution stating the payment was not authorized by the customerAs such, a notice of nonpayment of premium effective October 9, was sent in the amount of $That bill was not paid causing the policy to cancel effective October 9, and the policy remains canceled at this timeOn October 13, an earned premium bill in the amount of $was issued on the canceled policy and the bill remains unpaid at this timePlease be advised all payments received included the original policy number [redacted] and were therefore posted to that policyProof of the nonpayment cancelation notices and their mailing have been included for your review Since there appears to be no valid argument against GEICO, we ask that this be removed from our record If you have any additional questions, please contact the undersigned at ###-###-#### Sincerely, Scott D [redacted] Executive Office
Thank you for your letter dated October 21, outlining the submission of a complaint to your organization on October 10, 2016.This claim was originally settled on October 6, Depreciation was applied per the terms and conditions of the GEICO Marine Insurance Pleasure Boat Policy.After seeking permission of the policy holder [redacted] , we spoke to Mrs [redacted] on October 7, 2016, and went over the depreciation that was applied to the claim settlementWe offered to review any maintenance records or invoices for work completed that may warrant a reduction in depreciationA request was made for the undersigned to contact Mr [redacted] to discuss furtherA message was left for Mr [redacted] on Friday, October 21, requesting a call backWe again tried to call Mr [redacted] on October 24, 2016; however, his voice mail box was not receiving messagesIn an effort to try and resolve this matter, we tried Mrs [redacted] again and left her a voice mail message requesting a call backWe will review any documentation presented for consideration.I am available from 8:am - 6:00pm Eastern Standard Time, Monday through FridayPlease feel free to contact me if you have any questions regarding this claim.Sincerely, Twayna BW [redacted] Property Claims Supervisor
Dear Ms [redacted] : Thank you for your recent inquiry On January 6, 2016, [redacted] reported that he discovered damage to the passenger side of his [redacted] consisting of white paint transferHe stated that the damage occurred as a result of a hit and run collision while the vehicle was parked and unoccupied We had an automotive/mechanical engineer inspect the vehicleHe determined that the damage occurred while the vehicle was in motionHe also determined that there was non-automotive white latex paint transfer on the vehicleBecause Mr [redacted] misrepresented how the damage to the vehicle occurred, we denied coverage for the claim Mr [redacted] is now stating that the sample taken by the automotive/mechanical engineer was from prior damageAt this time, we are in the process of scheduling Mr***’s Examination Under Oath If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-#### Sincerely JLee M***, Jr Assistant Vice President, Claims
August 25, Revdex.comAttn: [redacted] K StNW, 10th Floor Washington, D.C20005-3404Re: Customer Name: [redacted] Case Number: [redacted] Company Name: GEICO Advantage Auto Insurance Policy Number: [redacted] Dear Mr [redacted] : This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply We appreciate the years Mr [redacted] has been insured with usWe understand he is concerned about the premium increase he experienced at his recent policy renewalWe apologize for any misinformation Mr [redacted] may have received from our Customer Service Department Mr [redacted] contacted the Customer Service Department on June 30, and replaced the [redacted] with a ***The policy change amount for the period of June 30, until September 19, was only centsThe Service representative would have not have been able to provide Mr [redacted] with the renewal premium since his renewal policy had not yet processed Mr***’s previous policy term premium was $The renewal, effective September 19, through March 19, 2016, is $681.48, making a six-month increase of $On August 16, 2015, Mr [redacted] accessed his policy online at www.GEICO.com and removed the Rental Reimbursement coverage effective August 17, Mr***’s revised renewal premium is $645.46, making a $renewal premium increase Mr***’s renewal policy reflected a statewide rate revision that was effective on or after September 11, As with all insurance companies, GEICO periodically reviews its loss statistics to determine if our rates are adequate to cover the cost of claimsThe results of our analysis indicated it was necessary to increase our premium levels Insurance companies frequently reevaluate their rates in the light of economic conditions and the driving record of the insuring publicIn this way, we are able to re***ze the purpose of insurance – the equal distribution of losses among the insuring publicThis principle is used by all insurers We do not like to increase our rates any more than Mr [redacted] likes to pay themWe do believe, however, that in the long run, the GEICO rates will prove favorable when compared with othersOur staff is striving to fulfill our commitment to provide the best automobile insurance at the lowest possible cost Vehicle insurance rates are determined by many factors, such as coverage limits, how far the vehicle is driven, age of the vehicle, and other considerationsIn Mr***’s case, there was an increase in premium because the symbols assigned to the [redacted] recently changed Symbols provide information about a vehicle's susceptibility to theft, safety features, and the cost to repair damagesGEICO recently updated the symbol for Mr***’s vehicle which is reflected on the recent policy renewal We pledge to Mr [redacted] our commitment to continue to provide the best insurance protection and service to value, anywhereWe look forward to continuing our relationship with Mr [redacted] as part of the GEICO family for years to come If you need additional information, please contact Patti K [redacted] by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at [redacted] Sincerely, Matthew Z [redacted] Assistant Vice President Cc: [redacted] Houston TX 77057-
We received your correspondence dated November 28, We have not included any personal identifying information in our response, as you requested.On October 31, 2016, we learned that a vehicle belonging to the complainant Sustained damage during a collision with our policyholderWe deemed the vehicle a total loss on November 7, Based on a market valuation report from CCC Information Services, Inc., we established an actual cash value of $11,502.00, plus sales tax of $805.14, for a net settlement of $12,307, The market valuation report suggested a value based on a search of locally-available, similar vehiclesWe relayed the settlement amount to our customer, who declined our offer, and referenced a value from Kelly Blue Book of $13,Additionally, our customer noted that our valuation did not include consideration for a "Tech Package" that was present on his vehicle.Our adjuster contacted CCC Information Services, Incto include the Tech PackageSince the package was a lower-cost package that included several options we had individually considered in our valuation, the updated actual cash value decreased to $11,including tax, We informed our customer of the updated valuation, Additionally, we explained that his vehicle's high odometer reading of 115,negatively impacted his vehicle's value compared to others in the local marketOur Customer continued to disagree with our valuation.On N***mber 29, 2016, Matthew D***, Auto Damage Supervisor, spoke with our customer regarding his claimMrD [redacted] consulted Kelly Blue Book, and identified that the value our customer provided did not include his vehicle's correct mileageMrD [redacted] calculated the Kelly Blue Book value to be $11,MrD [redacted] explained that since we had originally offered $12,as settlement, we would honor our original offer, despite the lower valuations in consideration of the Tech Package and the Kelly Blue Book valuationAfter consideration, our customer agreed to accept our settlement offer on N***mber 30, 2016, and we issued payment for $12,14.We sincerely regret any inconvenience our customer experienced during the handling of his claimWe believe our settlement offers were accurate, and we are pleased that we reached an agreementIf We can be of any further assistance, piease contact Gail M [redacted] at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted] .Sincerely,Don R [redacted] Regional Vice President
Revdex.com: I have reviewed the response from the business and will deal with the matter through the Utah Insurance Dept Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check I can't get ahold of them again to set up for a rental car THIS IS RIDICULOUS I was rear ended and no one is making this right Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out I need it paid for by SOMEONE Regards, [redacted]
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr [redacted] ’s correspondence to your organization he expresses concern regarding an increase in his automobile insurance policy premium after the policy was quoted and bound He has requested that the premium be reduced to match his initial quote.GEICO’s records show that Mr [redacted] purchased the policy in question on June 27, to be effective June 29, The policy was bound and purchased with a six month premium of $Mr [redacted] scheduled a one-time payment of $to be processed on June 28, via his [redacted] Credit Card.On June 28, 2016, an attempt was made to extract the scheduled payment of $and was declined by Mr [redacted] ’s financial institutionAs a result of the declined payment, the policy was cancelled null and void.On June 30, 2016, Mr [redacted] contacted GEICO and reissued the policy with a lapse in coverage to be effective July 1, Upon reissue, the lapse in coverage was taken into consideration per GEICO’s filed and approved underwriting guidelines causing a change in tier placement and subsequent increase in premiumThe policy was reissued with a six month premium of $Mr [redacted] made a payment of $to bind the policy.It is GEICO’s position that all proper procedures were followed in the handling of the policy in questionWhile we understand Mr [redacted] ’s concern regarding the difference in quoted premiums, GEICO maintains that the increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the Massachusetts Division of Insurance.If you have any questions, or if GEICO can be of any further service in this matter, please contact MsF [redacted] at ###-###-####.Sincerely,Timothy L [redacted] Assistant Vice President of Underwriting
July 25, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-#### RE: [redacted] Insured: [redacted] Policy Number: [redacted] / Retention Key [redacted] NAIC: ***-GEICO Casualty Dear [redacted] : Thank you for your recent inquiry dated July 20, I welcome the opportunity to discuss [redacted] ’s automobile policy concerns On July 15, 2016, [redacted] agreed an online quote for $per six months with a down payment of $On the same screen that [redacted] entered her payment information, she was advised that she had an outstanding balance of $from her previous GEICO policyShe was also advised that we would process a separate payment of $prior to processing her down payment for the new policyThis premium is a result of coverage provided from August 18, until October 12, On October 1, 2010, [redacted] was sent the attached cancellation notice advising that if the payment of $was not made by 12:am on October 12, the policy would cancel [redacted] ’s policy cancelled effective the October 12, due to non-payment leaving an outstanding balance of $The outstanding balance also includes two $penalty charges due to the retuned payments on August 30, and September 30, As a result of the July 15, transaction, an email was sent to [redacted] advising that her payment of $was for the unpaid balance from her previous policyThe email also advised [redacted] that the down payment to start a new policy was declinedWe are unable to refund [redacted] ’s payment of $as it was for her outstanding balance from her previous policyIn order to backdate the cancellation of the policy, she can provide proof that she had other coverage from August 18, until October 12, I apologize for an inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-#### Her office hours are Monday through Friday, 7:a.mto 3:p.mESTSincerely, John *L [redacted] AVP, Underwriting Enclosures: Bills Cancellation Notice Email Tell us why here
December 4, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street NW, 10th Floor Washington, DC 20005- RE: File Number: [redacted] Dear [redacted] : Thank you for your letter of November 12, regarding the above consumer’s claim On September 29, 2017, our insured impacted six vehicles resulting in a large amount of damagesThe insured's policy only has $10,in property damage coverage to pay for all six of the consumers' vehiclesAt this time, we are pending receipt from one more consumer in order to determine the pro-rata amount for offer and paymentOnce the final estimate is received, we will be issuing property damage releases to all parties involved with the appropriate pro-rata amount We will continue to work this claim diligently toward resolutionIf you have any further questions, please feel free to contact Anna W***, Liability Director, at ###-###-#### Very truly yours, Ryan W [redacted] Assistant Vice President RW/sdh
November 28, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: November 8, COMPANY: GEICO Secure Insurance Company Dear [redacted] : Thank you for your letter of November 20, On July 9, 2016, [redacted] was involved in an accident which resulted in damage to the front bumper area of her vehicleIt was reported to GEICO and claim number [redacted] was assignedThe vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper coverThe payment for the repairs was issued on November 9, 2016, payable to [redacted] and [redacted] , which was cashed on November 17, After receiving your letter, we were able to confirm with [redacted] did not have the repairs completed with them On November 8, 2017, [redacted] reported another single vehicle loss to GEICO for which claim number [redacted] was assignedAn inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of [redacted] ’ vehicleDuring the inspection, the adjuster found the damages related to the previous claim, claim number [redacted] , had not been repairedThe adjuster advised [redacted] the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not beenSince [redacted] insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F [redacted] spoke with her to explain why there would not be a second payment for the same partHe went over both estimates with [redacted] and explained the payment was issued covering the replacement of the front bumper coverHe explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completedTherefore, when [redacted] authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claimThe check for the previous claim, which included the replacement of the front bumper cover, has been cashedA payment in the amount of $was issued to her repair facility of choice, [redacted] for the repairs of the second claim and a subsequent check in the amount of $1,was issued to BJM North, Incfor supplementary repairs After receiving your letter, Auto Damage Manager Helmut V [redacted] reviewed the claim in its entiretyHe confirmed the front bumper cover was included in the first claim and had been paidHe also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the sameHe also called [redacted] to discuss her concerns but was unable to reach her If there are any additional questions, please feel free to contact MrV [redacted] at ###-###-#### Sincerely, Paul M [redacted] Assistant Vice President
June 12, Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW, 10TH FLOOR WASHINGTON DC 20005- ATTN: ANITA HORNE ID Number: [redacted] Re: [redacted] Dear [redacted] ***: This is in response to your email of May 30, addressed to Tony N [redacted] of GEICOYour letter has been referred to me for response As you requested, we have not included any personal identifying information in our response Our records show that on May 30, [redacted] called to advise us that she had lost her keys and needed the assistance of a locksmith Our goal, as well as that of our contracted providers, is to have assistance to each and every one of our customers as quickly as possible when they need help Although there is no guaranteed time of arrival, we do attempt to locate a provider that can be there within the hour We called several different providers in an attempt to get someone out to [redacted] as quickly as possibleThe majority of providers had no locksmith’s available The best estimated time of arrival (ETA) that we could get was with [redacted] who advised it may be 3:before they could get to her since they would have to go by the [redacted] dealership to get the PIN number to reprogram her transponder key [redacted] stated she did not want to wait any longer and we again explained that this was the best (ETA) we could find We did advise her that she had the option of locating her own service and submitting the paid bill for reimbursement She requested to speak to a Supervisor in the Emergency Road Service Department The Supervisor again apologized and advised her that due to the delay in service, we would cover any and all costs for the replacement keys and advised [redacted] of the same [redacted] pays $every six months for Emergency Road Service Coverage We cannot reimburse her for premiums while coverage is still in effect If she would like to remove this coverage, she can call our hour service department at ###-###-#### and they will remove the coverage at her request We realize that this was a long and very uncomfortable day for [redacted] and deeply regret the delay in service We trust that this information is sufficient to allow you to close out the complaintIf you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins at ###-###-####, ext Sincerely, Lona *M [redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for helping drive a resolution, I genuinely appreciate it! Regards, [redacted] ***
Thank you for your inquiry of November 26, The complainant, [redacted] , is inquiring about the handling of the liability investigation related to this property damage claim The loss occurred on July 4, at [redacted] in New York, NYThis loss was reported to GEICO on July 4, by the complainantIn the statement secured from Ms [redacted] , she stated that she was on [redacted] near the light at the intersection with [redacted] Street looking to merge from the middle lane into the left laneShe stated she noticed the other party in the left lane who was speeding and as she merged into the lane the other vehicle struck herWe attempted to reach the other party who directed us to their insurance carrier so that we could get their statementWe were not able to reach the adverse carrier for a statement from their driver Based on the evidence, we assessed liability at 75% against our insured as she admitted to merging into the other party knowing that they were travelling at a higher rate of speedOn July 6, we called the complainant and explained that the other driver was partially at fault for speed and striking her vehicleOur insured was also advised that negligence would be negotiated with the other insurance company and that changes could be possible if new evidence was to be introduced On September 22, the supports submitted by the adverse carrier were reviewed which included the police reportThe police report showed no indication that the complainant stated that the other vehicle was speeding or any evidence that could corroborate that allegationThe only contributing factors on the police report were given to the complainant for driver inattention and lane usage improperThe diagram on the report showed the complainant as the striking vehicleBased on this new evidence the liability was reassessed to 100% on the complainant A call was made to the only number we had on file to advise the complainant of this on September 22, and on September 23, In both instances a voicemail was left requesting a call backA letter was emailed to the complainant on September 26, to notify her of the change of liability The complainant called in on November 26, to discuss liabilityShe was able to speak to the representative assigned to the file on November 28, and was explained of the change in the liability decision On November 23, Ms [redacted] ’s policy was renewed with an effective date of December 28, In accordance with our Company’s merit rating plan, the renewal premium included a surcharge for the July 4, accident for which Ms [redacted] was considered to be 100% negligentIn addition, there was a property damage payout that exceeded the $2,accident threshold We feel we have handled this matter within the guidelines set forth in New York State Regulation
Thank you for your April 18, inquiry.We evaluated Ms [redacted] ' [redacted] - [redacted] at [redacted] Towing on February 15, After our inspection, we contacted Ms [redacted] to discuss the repair estimate and ascertain the location of her shop of choiceMs***'s vehicle was a stolen recovery and as such an investigation was under way to confirm liabilityOur liability adjuster contacted Ms [redacted] on February, 25, to advise her the investigation was complete and liability was accepted.On February 26, 2016, we contacted Ms [redacted] and attempted to tow her vehicle from [redacted] Towing to her repair facility of choice, [redacted] - [redacted] of BuckheadDuring our attempt to tow her vehicle, the storage facility informed us the vehicle had been removed on February 23, by Ms***'s lien holderAfter contacting Ms***, we were informed the lien holder repossessed her vehicle after receiving notice from the tow yard that the vehicle was accruing storage fees daily and it could be auctioned if not moved timely.Ms [redacted] and her lien holder were unable to provide the vehicle to us until March 3, 2016, At that time, we had the vehicle towed from her lien holder’s storage facility to [redacted] - [redacted] of BuckheadOnce [redacted] - [redacted] of Buckhead received the vehicle, they were unable to locate the vehicle on their lot from March 3, until March 20, Ms [redacted] was informed at that time by [redacted] - [redacted] that they did not have a body shop to perform the repairs and would be sending her vehicle to [redacted] of Buckhead to complete the repairs[redacted] of Buckhead started the repairs on March 23, as soon as they received the vehicle and Ms***'s repair authorizationOur auto damage adjuster located at [redacted] was notified of supplemental damages on April 4, and the supplement was completed on April 5, 2016.In an effort to settle the claim, we explained the Rental Reimbursement coverage and made all parties aware of the initial delays by Ms***'s lien holder and [redacted] of BuckheadWe notified Ms [redacted] on both March 23, and April 8, we were willing to issue payment to her up to her rental policy limits of $after receiving a copy of her rental invoiceWe received the rental invoice on April 18, and began reviewing the invoice for payment to be issued.On April 20, 2016, we spoke with Ms [redacted] in regards to her rental invoiceAlthough no delays were on our behalf, we extended an additional courtesy rental reimbursement payment to her in the amount of $750.00, The rental reimbursement payment was issued and mailed to Ms [redacted] on April 20, in the total amount of $1,650.00.Should you have further questions, please contact our field manager, Melvin Ingram, at ###-###-####.Sincerely,Carl AT [redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
April 14, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Attention: [redacted] Re: [redacted] Case ID: [redacted] Policy#: [redacted] Dear [redacted] : This will acknowledge receipt of your April 10, inquiry regarding the above referenced private passenger automobile insurance policy [redacted] previously insured one vehicle under the above policyOur records show that on March 10, [redacted] contacted GEICO via telephone and informed our company that her son ( [redacted] ) had recently obtained his learner’s permitHe was listed on the policy accordinglyThere was no change in premium since [redacted] only held a permit and not an active driver’s licenseEnclosed is a copy of the updated policy declarations that were mailed to the insured on March 11, reflecting [redacted] ’s addition to the policy On September 13, the above policy was updated to reflect that [redacted] now held a driver’s licenseHis change in status was based on information our company received from the New York State Department of Motor Vehicles (DMV), which indicated that [redacted] obtained his license on September 3, His change in driver status resulted in a revised premium of $1,per six monthsEnclosed is a copy of the updated policy declarations that were mailed to the insured on September 14, to notify her of the premium increase due to [redacted] ’s change in status as an occasional operator on the policy On April 2, a written request was received to cancel the policy with an effective date of March 25, because new coverage was obtained by the insured as of that dateThe policy cancellation was processed as requested, and [redacted] was subsequently provided with the appropriate pro-rata premium refund of $on April 3, Since GEICO writes a Family Auto Insurance Contract, our company is legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicle(s) unless they have other insurance coverageAs indicated above, [redacted] ’s status was updated to an occasional operator on the policy when information was received from the DMV indicating that he obtained a driver’s licenseThe named insured was notified accordinglyIt is GEICO’s position that no additional premium refund is owed to [redacted] by our company Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record If you require further assistance with this matter, please contact the undersigned at 516-496- Very truly yours, Brian O [redacted] Executive Office
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I hope that the Revdex.com would also post all of my comments, and those of the responses of GEICO on the Revdex.com website in view of promoting other good citizens to speak out when corporate America does not accept full responsibility for the actions of its employeesAND admit to the wrongdoing done by themIn the messages from the Assistant Vice President, not once did he mention the lengthy calls and conversations in which I, as the client, was mistreatedSheer ignorance to the fact that led to the ordeal in the first place, and an excellent reason for people to think carefully before applying for a policy with the company As their commercial states, you might be able to save 15% or more on insurance, but that is only the initial quotationThe next week they will come up with a reason to nearly double itOr maybe even worse, and then not bother to call you to tell you about itThey simply send the revised policy and payment invoice via email the next weekRIDICULOUS! Thank you Revdex.com for assisting me with my complaint Sincerely, [redacted] Regards, [redacted]
Tell us why here...August 10, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: September 28, COMPANY: Government Employees Insurance Company Dear [redacted] : This letter is in response to your correspondence dated August 3, The evidence available to GEICO included recorded statements from both parties involvedThere were no witnesses who came forward, and the police did not investigate the loss [redacted] advised the other driver involved in the loss changed lanes, sped up and struck the driver’s side rear of [redacted] ***’ vehicle while he was in the process of changing lanes [redacted] stated in his recorded interview he was not sure if the other driver changed lanes simultaneously or if the other driver changed lanes just prior to himIn review of the damage to [redacted] ***’ vehicle, the bulk of the damage is to the driver’s side of his vehicle The other driver’s version reflects he was established in his lane of traffic when [redacted] changed lanes into his lane, striking the passenger’s side of his vehicleThe other driver’s damages are located on the passenger’s side of his vehicleThe damages suggest that the other driver was next to [redacted] ***, and [redacted] struck the other driver while he was attempting to change lanes We apologize for concerns about returned messagesContact was made with [redacted] after his messages were receivedOur investigation revealed [redacted] was the responsible party and we notified him of the decision and paid for the other party’s damages If there are any additional questions, please feel free to contact Claims Manager Emily R [redacted] at ###-###-#### Sincerely, Paul M [redacted] Assistant Vice President
Dear Ms [redacted] : Thank you for your recent inquiry The limit of the property damage coverage on our insured's policy is $5,Therefore, this is the most we can offer Mr [redacted] to settle his claimThis includes the damage to his vehicle and his loss of income Mr [redacted] was informed of his option to file a claim through his own insurance company; however, he did not wish to do so because he was not at fault for the accident, and he was concerned that his insurance premiums would increaseTherefore, Mr [redacted] chose to settle the claim with us for the property damage limit of $5,Mr [redacted] signed a release in this amount, and payment was issued to him on February 16, We are unable to issue any additional payments to him If you have any questions, please contact, Scott R***, Claims Manager, at ###-###-####