April 6, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: February 1, COMPANY: Government Employees Insurance Company Dear [redacted] : We are in receipt of your letter dated March 30, The initial repairs to [redacted] ’s vehicle were completed on March 7, and the vehicle was picked up on March 9, Upon picking up his vehicle, [redacted] noticed that his [redacted] Radio was not working properly [redacted] addressed this concern with Rick M***, the manager of [redacted] , who advised him that the repairs would not have damaged the antenna, but he was welcome to consult with his dealershipMrM [redacted] went on to advise that should the dealership be able to identify it was related to the initial repairs then [redacted] would reimburse him for the necessary repairs On March 28, 2017, [redacted] uploaded a repair invoice to his claim on GEICO.com from [redacted] in the amount of $for replacement of the ** antenna, noting it suffered an internal failureHe also uploaded a rental invoice for $On March 30, 2017, a GEICO supervisor spoke with [redacted] regarding the reimbursement requestOn this call, [redacted] stated the XM Radio was working when he dropped the vehicle off for repairs, however it was not working when he picked up the vehicle weeks later Since we are unable to determine when and how the electronic failure of the [redacted] device occurred, [redacted] and GEICO have agreed to split the amount of reimbursement to [redacted] to cover the amount of the antenna as well as the rental charges he incurredWe issued a payment of $to [redacted] on April 4, [redacted] will pay him directly for their amount If there are any additional questions, please feel free to contact Claims Manager Ajay V [redacted] at ###-###-#### Sincerely, Dan B [redacted] Regional Vice President
August 16, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: [redacted] RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: ***-GEICO Casualty Dear [redacted] : This is in response for your request for additional information dated August 11, On August 16, 2016, Chelsea G [redacted] contacted [redacted] ***Per [redacted] ***, [redacted] would need to contact them directly and request a refundHe can contact [redacted] by phone at ###-###-####Once prompted, [redacted] would need to select the get refund optionAt that time, [redacted] will check to see if the money order has been cashedOnce that is complete, [redacted] will provide [redacted] with the information needed to obtain his refund I apologize for any inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-#### Her office hours are Monday through Friday, 7:a.mto 3:p.mESTSincerely, Brandon T [redacted] Underwriting Manager Tell us why here
My information should have been updated when I renewed my renter's insurance at my new addressI have an email from GEICO about my renter's insurance change of address Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
May 19, 2015Dear [redacted] ***,We received your correspondence dated May 12, 2015, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.Our Insured purchased their policy via telephone March 27, 2015, with an effective date of April 8, At this time, we requested information regarding any accidents and/or tickets from our InsuredWe were advised of none and underwrote our insured’s policy according to the information he provided.Later that day, we ran our Insured’s motor vehicle report and discovered two speeding tickets which occurred on August 1, 2011, and August 15, 2011, as well as an at-fault accident which occurred on October 5, We are allowed to re-underwrite any new business policy within the first days upon receiving any new underwriting informationSubsequently, we adjusted the policy and made an exception to continue the policy in a preferred underwriting placement with our GEICO General Company.The policy increased from $at time of purchase, to $1,after the underwriting adjustmentWe spoke to our Insured on May 14, 2015, and explained our reasoning and offered a full policy review.We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ( [redacted] ***– [redacted] x***, if you have any further questions.Very Truly Yours,George RRegional Vice President
I am writing to you in response to [redacted] ’s concerns outlined in your June 13, letter.GEICO Insurance Agency, Inc(GIAI) is a sales and service agent for multiple insurance carriersAs an agent we must abide by the rates rules and guidelines provided by the carrierAll rates and guidelines are set by and vary the individual carrier[redacted] previously had coverage for her condo which included personal property coverage through [redacted] InsuranceHer coverage cancelled for nonpayment of premium effective December 6, Due to the length of time [redacted] has been uninsured and the history of non-pay cancellations on the account she does not qualify to reinstate or rewrite a policy with [redacted] through GIAI.On June 1st, [redacted] was offered and accepted condo coverage through an eligible carrier, [redacted] Insurance [redacted] requested that [redacted] additionally insures specific itemized itemsThe carrier requires appraisals, receipts or similar proof of ownership for any jewelry, watches or furs in order to schedule these items on the policyAs of this writing [redacted] has not provided the required documentation for reviewAdditional items requested by Quezada such as computers and hand bags are covered by the policy as standard contents and are not eligible for individual scheduling with the [redacted] Program.If [redacted] provides appraisals or receipts for the jewelry and watch, underwriting will be happy to review for eligibility.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B [redacted] GEICO Insurance Agency, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Even though Geico was finally able to make payment to [redacted] (complaint was made before payment was issued) I am still unsatisfied with the entire processI was given a rental for one week only, knowing that the Ford Focus is still on my credit, I am unable to purchase another vehicle and I am still making payments for a car that was totaled due to the slow response from the companyI am not aware of Geico's policy with regards to rental vehicles, but I was under the impression the at-fault party needed to provided a vehicle till I could purchase one and/or close to making a purchaseThe rental car was returned within one week but payment was made in January! Regards, [redacted]
Thank you for your August 11, e-mail regarding [redacted] ’s complaintMrN [redacted] asked that I respond on his behalf and I welcome the opportunity.As [redacted] states in his latest response, GEICO satisfied Maryland legal requirements in mailing his cancellation noticeThe notice was addressed to [redacted] and his wife and it was their responsibility to pick up their mailSince GEICO met Maryland’s legal mailing requirements, it would be illegal for GEICO to pay his MVA fines and refund him $[redacted] is a tenured and valued GEICO policyholder and we look forward to insuring him for many more yearsI sincerely regret, due to his lapse of insurance, he has been fined by the MVA and that his premium increasedHowever, Maryland insurance regulations/statutes prohibit us from being arbitrary and capricious regarding an individual policyWe are required, by Maryland statute(s)/regulation(s), to treat all policies the sameWe do not pay fines/penalties or return money to other policyholders unless there was an error made by GEICOWe did not make an error on [redacted] ’s policy; therefore, we cannot arbitrarily or legally pay [redacted] ’s fines/penalties or refund any money to him.Sincerely,Elizabeth C [redacted] Underwriting ManagerGEICO Insurance CompaniesEC/md
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: no excuse for this behavior or type of actionHow about you fix your system so this doesn't happen to me or anyone else ever againThis, I reported you to Revdex.com Regards, [redacted]
April 13, [redacted] Revdex.com S ST NEW 10TH FLOOR WASHINGTON DC 20005- Claim Number: [redacted] Insured: [redacted] Date of Loss: March 23, Complainant: [redacted] File Number: [redacted] Dear Ms [redacted] : We are in receipt of your letter received on April 7, We originally inspected Mr [redacted] ’s [redacted] on March 28, Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faringThe damage to the tank and faring were agreed to be repairable with Mr [redacted] ’s repair facility of choice Roanoke Valley [redacted] has not requested supplemental payment for the crash bar or faring bracketsWe advised Mr [redacted] if there are any additional damages found with the repairs, GEICO will review the damageIt is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition Thank you for the opportunity to address your inquiryPlease let us know if you need anything further Sincerely, Matt M [redacted] Assistant Vice President Virginia Beach Regional Office GEICO Indemnity Insurance Company NAIC #
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
December 4, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street NW, 10th Floor Washington, DC 20005- File Number: [redacted] Dear [redacted] : Thank you for your letter of November 27, regarding the consumer’s claim.We received the consumer’s claim on October 20, regarding her vandalism/theft claim [redacted] brought her drivable vehicle to our Auto Repair Express location where it was inspected During this inspection she was advised coverage for her unendorsed aftermarket sound equipment could be covered up to $if she was able to provide purchase invoices for the equipment.On November 14, an Auto Damage Supervisor reviewed the photo of the invoice, which was a blank generic hand written receipt lacking any vendor information The consumer was advised by the handling adjuster to reach out to the vendor who installed the equipment and request a receipt that contained location/vendor information, as well as an itemized breakdown of the equipment installed.Currently GEICO is awaiting a vendor invoice in order to afford coverage of the unendorsed aftermarket sound system that was reported as stolen at the time of loss.If you have any further questions, please feel free to contact Richard C***, Auto Damage Claims Manager at ###-###-####.Very truly yours, Ryan W [redacted] Assistant Vice President RW/***
January 4, [redacted] Revdex.com K ST NW 10TH FLOOR WASHINGTON DC Claim Number: [redacted] Insured: [redacted] Date of Loss: December 17, Complainant: [redacted] ID: [redacted] Dear Ms [redacted] : We received your letter dated December 28, The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss The loss was reported by [redacted] under his own policy on December 18, as occurring on December 17, on I-southboundOur driver, [redacted] , was stopped in the travel lane when [redacted] stopped suddenly to avoid impact with our vehicleMr [redacted] , who was traveling behind Ms [redacted] also attempted to stop suddenly, however, they were unable to do so and struck Ms [redacted] in the rearThere was no impact between Ms***’ vehicle and our insured vehicle As part of the liability investigation a recorded statement was obtained from Mr [redacted] Mr [redacted] advised that a vehicle was stopped in the left lane of I-when the car in front of Mr [redacted] slammed on brakes to avoid the stopped vehicle and Mr [redacted] braked but struck the vehicle in front of himMr [redacted] confirmed the car in front of him did not make contact with the stopped vehicle Mr [redacted] does not dispute that he was unable to stop prior to striking Ms***’ vehicleMs [redacted] was able to stop and avoid striking the stopped vehicleAs such, our investigation indicated that Mr [redacted] contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms***’ vehicle in the rearMr [redacted] is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr [redacted] was contributorily negligent for failure to maintain a safe following distance Thank you for the opportunity to address your inquiryPlease contact, Lisa R [redacted] , at ###-###-#### if you have any questions regarding this matter Sincerely, Matthew LM [redacted] Assistant Vice President Virginia Beach Regional Office Government Indemnity Insurance Company NAIC#
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
December 15, 2016 [redacted] BBB of Metropolitan Washington DC1411 K Street NW, 10th FloorWashington, DC 20005-3404 Regarding: [redacted] *... [redacted] Policy: [redacted] BBB File Number: [redacted] Dear Ms. [redacted] : We have received your letter requesting assistance on behalf of [redacted] . I welcome the opportunity to respond to her concerns. I am sorry to hear about the difficulty Ms. [redacted] ’ is experiencing in relation to her auto policy. Ms. [redacted] ' was insured with us under policy number [redacted] , effective March 12, 2014 to November 2, 2016. While we have a record of Ms. [redacted] contacting us on November 25, 2016, we do not have any records indicating that she requested to cancel her policy at that time. Additionally, our calls are recording randomly for quality and training purposes; therefore, we do not have a recording of this particular call. Despite this, we have backdated the cancellation of her policy since our records indicate that she did contact us on November 25, 2016. On November 12, 2016, my Customer Service Manager, Donavon E [redacted] , spoke with Ms. [redacted] and apologized for any inconvenience that this matter has caused her. Per her request, Mr. E [redacted] updated her policy cancellation to November 2, 2016, and her policy now reflects a $0 balance. I hope that Ms. [redacted] will consider us for her future insurance needs and that this information is helpful in resolving her concerns. If you have any additional questions please contact my associate, Phillip Kashin, at ###-###-####, extension 7321. Sincerely, Maria S [redacted] Assistant Vice PresidentGEICO Indemnity CompanyNAIC: 22055
March 31, 2017 RevDex.com1411 K Street, NW, 10th Floor Washington, DC 20005-3404 Attention: [redacted] Regarding: [redacted] Policy... #: XXXX-XX-*** Complaint ID: [redacted] Dear [redacted] : We have received your request for assistance on behalf of [redacted] . A response to [redacted] has been sent via United States Post Office mail. We have provided [redacted] with the details regarding her billing and her Electronic Funds Tranfer (EFT) enrollment. If you have any additional questions, please contact our analyst, Kynda V [redacted] , at ###-###-####, extension ***. Sincerely, Gregory J [redacted] Assistant Vice PresidentGEICO Casualty Company
April 19, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Attention: [redacted] Re: [redacted] Case ID: [redacted] Policy#: [redacted] Dear [redacted] : This will acknowledge receipt of your April 19, follow up inquiry regarding the above referenced private passenger automobile insurance policy Please be advised that our company’s position on the matter remains unchangedAs stated previously, GEICO writes a Family Auto Insurance Contract, and our company is legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicle(s) unless they have other insurance coverage [redacted] ’s status was updated to an occasional operator on the policy when information was received from the DMV indicating that he obtained a driver’s licenseThe named insured was notified accordingly as evidenced by the previously submitted policy paperworkIt is GEICO’s position that no additional premium refund is owed to [redacted] by our company Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record If you require further assistance with this matter, please contact the undersigned at ###-###-#### Sincerely, Brian O [redacted] Executive Office
To Whom It May Concern: GEICO has removed [redacted] from my auto insurance policyI want to thank you so very much for taking care of this for meIn this economy, everyone is scraping to get by and this is such a relief for me since I felt like I was throwing money out for nothing [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have had Geico for many, many years as my insurance provider I have never had to submit any insurance claims, nor have I ever missed a payment I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk The lack of customer service and understanding in this situation is appalling I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico Regards, [redacted] ***
Dear Ms [redacted] : Thank you for your inquiry of March 6, Mr [redacted] is inquiring about the status of his property damage claim The loss was reported to GEICO on February 17, by [redacted] who was the driver of our insured’s vehicle Mr [redacted] stated an unknown vehicle sideswiped his vehicle pushing him into Mr [redacted] ’s vehicleMr [redacted] then struck another vehicleWe attempted to contact [redacted] on February 20, and February 27, to secure a recorded statement to investigate the facts of the accident To date, we have not received a return phone call On February 23, 2017, we secured a copy of the police report The report indicated Mr [redacted] swerved to avoid an uninvolved vehicle and struck two vehiclesOn that date, we spoke to Mr [redacted] and advised that our insured carries a property damage limit of $10, Based on both parties’ statements and the police report it was determined that Mr [redacted] was 100% liable for the accident On February 27, 2017, we contacted Mr [redacted] to advise we have accepted full liability and sent a letter advising him of the property damage limitDuring this time we were making attempts to contact the second claimant, Mr [redacted] , to verify his damages were within our property damage limit On March 6, 2017, we made contact with [redacted] on behalf of Mr [redacted] and verified his damages of $2,After verifying all damages were within our coverage limit, we issued payment in full to Mr [redacted] on March 6, to resolve his property damage claim We feel we have handled this matter within the guidelines set forth in New York State Regulation If any additional information is needed, please contact, Claims Supervisor, Ryan M [redacted] at ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The good news is that I have now, finally, received a check.Beyond that, the narrative presented by the company is grossly misleading During this whole process, I spoke to a number of the company's representatives, and often these contradicted one another In particular, I was told on more than one occasion that "the check is in the mail," when, in fact, this was untrue according to another representative.The trouble seems to be that people on the phone in this company make commitments that back-office people then fail to fulfill.While, as I say, I have now, finally, received payment, the road to getting it was troubled by utter confusion on the part of the people I spoke to.This company needs to take a good look at its own procedures In the meantime, I cannot recommend it Regards, [redacted] ***
April 6, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: February 1, COMPANY: Government Employees Insurance Company Dear [redacted] : We are in receipt of your letter dated March 30, The initial repairs to [redacted] ’s vehicle were completed on March 7, and the vehicle was picked up on March 9, Upon picking up his vehicle, [redacted] noticed that his [redacted] Radio was not working properly [redacted] addressed this concern with Rick M***, the manager of [redacted] , who advised him that the repairs would not have damaged the antenna, but he was welcome to consult with his dealershipMrM [redacted] went on to advise that should the dealership be able to identify it was related to the initial repairs then [redacted] would reimburse him for the necessary repairs On March 28, 2017, [redacted] uploaded a repair invoice to his claim on GEICO.com from [redacted] in the amount of $for replacement of the ** antenna, noting it suffered an internal failureHe also uploaded a rental invoice for $On March 30, 2017, a GEICO supervisor spoke with [redacted] regarding the reimbursement requestOn this call, [redacted] stated the XM Radio was working when he dropped the vehicle off for repairs, however it was not working when he picked up the vehicle weeks later Since we are unable to determine when and how the electronic failure of the [redacted] device occurred, [redacted] and GEICO have agreed to split the amount of reimbursement to [redacted] to cover the amount of the antenna as well as the rental charges he incurredWe issued a payment of $to [redacted] on April 4, [redacted] will pay him directly for their amount If there are any additional questions, please feel free to contact Claims Manager Ajay V [redacted] at ###-###-#### Sincerely, Dan B [redacted] Regional Vice President
August 16, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: [redacted] RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: ***-GEICO Casualty Dear [redacted] : This is in response for your request for additional information dated August 11, On August 16, 2016, Chelsea G [redacted] contacted [redacted] ***Per [redacted] ***, [redacted] would need to contact them directly and request a refundHe can contact [redacted] by phone at ###-###-####Once prompted, [redacted] would need to select the get refund optionAt that time, [redacted] will check to see if the money order has been cashedOnce that is complete, [redacted] will provide [redacted] with the information needed to obtain his refund I apologize for any inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-#### Her office hours are Monday through Friday, 7:a.mto 3:p.mESTSincerely, Brandon T [redacted] Underwriting Manager Tell us why here
My information should have been updated when I renewed my renter's insurance at my new addressI have an email from GEICO about my renter's insurance change of address Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
May 19, 2015Dear [redacted] ***,We received your correspondence dated May 12, 2015, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.Our Insured purchased their policy via telephone March 27, 2015, with an effective date of April 8, At this time, we requested information regarding any accidents and/or tickets from our InsuredWe were advised of none and underwrote our insured’s policy according to the information he provided.Later that day, we ran our Insured’s motor vehicle report and discovered two speeding tickets which occurred on August 1, 2011, and August 15, 2011, as well as an at-fault accident which occurred on October 5, We are allowed to re-underwrite any new business policy within the first days upon receiving any new underwriting informationSubsequently, we adjusted the policy and made an exception to continue the policy in a preferred underwriting placement with our GEICO General Company.The policy increased from $at time of purchase, to $1,after the underwriting adjustmentWe spoke to our Insured on May 14, 2015, and explained our reasoning and offered a full policy review.We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ( [redacted] ***– [redacted] x***, if you have any further questions.Very Truly Yours,George RRegional Vice President
I am writing to you in response to [redacted] ’s concerns outlined in your June 13, letter.GEICO Insurance Agency, Inc(GIAI) is a sales and service agent for multiple insurance carriersAs an agent we must abide by the rates rules and guidelines provided by the carrierAll rates and guidelines are set by and vary the individual carrier[redacted] previously had coverage for her condo which included personal property coverage through [redacted] InsuranceHer coverage cancelled for nonpayment of premium effective December 6, Due to the length of time [redacted] has been uninsured and the history of non-pay cancellations on the account she does not qualify to reinstate or rewrite a policy with [redacted] through GIAI.On June 1st, [redacted] was offered and accepted condo coverage through an eligible carrier, [redacted] Insurance [redacted] requested that [redacted] additionally insures specific itemized itemsThe carrier requires appraisals, receipts or similar proof of ownership for any jewelry, watches or furs in order to schedule these items on the policyAs of this writing [redacted] has not provided the required documentation for reviewAdditional items requested by Quezada such as computers and hand bags are covered by the policy as standard contents and are not eligible for individual scheduling with the [redacted] Program.If [redacted] provides appraisals or receipts for the jewelry and watch, underwriting will be happy to review for eligibility.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B [redacted] GEICO Insurance Agency, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Even though Geico was finally able to make payment to [redacted] (complaint was made before payment was issued) I am still unsatisfied with the entire processI was given a rental for one week only, knowing that the Ford Focus is still on my credit, I am unable to purchase another vehicle and I am still making payments for a car that was totaled due to the slow response from the companyI am not aware of Geico's policy with regards to rental vehicles, but I was under the impression the at-fault party needed to provided a vehicle till I could purchase one and/or close to making a purchaseThe rental car was returned within one week but payment was made in January! Regards, [redacted]
Thank you for your August 11, e-mail regarding [redacted] ’s complaintMrN [redacted] asked that I respond on his behalf and I welcome the opportunity.As [redacted] states in his latest response, GEICO satisfied Maryland legal requirements in mailing his cancellation noticeThe notice was addressed to [redacted] and his wife and it was their responsibility to pick up their mailSince GEICO met Maryland’s legal mailing requirements, it would be illegal for GEICO to pay his MVA fines and refund him $[redacted] is a tenured and valued GEICO policyholder and we look forward to insuring him for many more yearsI sincerely regret, due to his lapse of insurance, he has been fined by the MVA and that his premium increasedHowever, Maryland insurance regulations/statutes prohibit us from being arbitrary and capricious regarding an individual policyWe are required, by Maryland statute(s)/regulation(s), to treat all policies the sameWe do not pay fines/penalties or return money to other policyholders unless there was an error made by GEICOWe did not make an error on [redacted] ’s policy; therefore, we cannot arbitrarily or legally pay [redacted] ’s fines/penalties or refund any money to him.Sincerely,Elizabeth C [redacted] Underwriting ManagerGEICO Insurance CompaniesEC/md
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: no excuse for this behavior or type of actionHow about you fix your system so this doesn't happen to me or anyone else ever againThis, I reported you to Revdex.com Regards, [redacted]
April 13, [redacted] Revdex.com S ST NEW 10TH FLOOR WASHINGTON DC 20005- Claim Number: [redacted] Insured: [redacted] Date of Loss: March 23, Complainant: [redacted] File Number: [redacted] Dear Ms [redacted] : We are in receipt of your letter received on April 7, We originally inspected Mr [redacted] ’s [redacted] on March 28, Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faringThe damage to the tank and faring were agreed to be repairable with Mr [redacted] ’s repair facility of choice Roanoke Valley [redacted] has not requested supplemental payment for the crash bar or faring bracketsWe advised Mr [redacted] if there are any additional damages found with the repairs, GEICO will review the damageIt is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition Thank you for the opportunity to address your inquiryPlease let us know if you need anything further Sincerely, Matt M [redacted] Assistant Vice President Virginia Beach Regional Office GEICO Indemnity Insurance Company NAIC #
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
December 4, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street NW, 10th Floor Washington, DC 20005- File Number: [redacted] Dear [redacted] : Thank you for your letter of November 27, regarding the consumer’s claim.We received the consumer’s claim on October 20, regarding her vandalism/theft claim [redacted] brought her drivable vehicle to our Auto Repair Express location where it was inspected During this inspection she was advised coverage for her unendorsed aftermarket sound equipment could be covered up to $if she was able to provide purchase invoices for the equipment.On November 14, an Auto Damage Supervisor reviewed the photo of the invoice, which was a blank generic hand written receipt lacking any vendor information The consumer was advised by the handling adjuster to reach out to the vendor who installed the equipment and request a receipt that contained location/vendor information, as well as an itemized breakdown of the equipment installed.Currently GEICO is awaiting a vendor invoice in order to afford coverage of the unendorsed aftermarket sound system that was reported as stolen at the time of loss.If you have any further questions, please feel free to contact Richard C***, Auto Damage Claims Manager at ###-###-####.Very truly yours, Ryan W [redacted] Assistant Vice President RW/***
January 4, [redacted] Revdex.com K ST NW 10TH FLOOR WASHINGTON DC Claim Number: [redacted] Insured: [redacted] Date of Loss: December 17, Complainant: [redacted] ID: [redacted] Dear Ms [redacted] : We received your letter dated December 28, The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss The loss was reported by [redacted] under his own policy on December 18, as occurring on December 17, on I-southboundOur driver, [redacted] , was stopped in the travel lane when [redacted] stopped suddenly to avoid impact with our vehicleMr [redacted] , who was traveling behind Ms [redacted] also attempted to stop suddenly, however, they were unable to do so and struck Ms [redacted] in the rearThere was no impact between Ms***’ vehicle and our insured vehicle As part of the liability investigation a recorded statement was obtained from Mr [redacted] Mr [redacted] advised that a vehicle was stopped in the left lane of I-when the car in front of Mr [redacted] slammed on brakes to avoid the stopped vehicle and Mr [redacted] braked but struck the vehicle in front of himMr [redacted] confirmed the car in front of him did not make contact with the stopped vehicle Mr [redacted] does not dispute that he was unable to stop prior to striking Ms***’ vehicleMs [redacted] was able to stop and avoid striking the stopped vehicleAs such, our investigation indicated that Mr [redacted] contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms***’ vehicle in the rearMr [redacted] is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr [redacted] was contributorily negligent for failure to maintain a safe following distance Thank you for the opportunity to address your inquiryPlease contact, Lisa R [redacted] , at ###-###-#### if you have any questions regarding this matter Sincerely, Matthew LM [redacted] Assistant Vice President Virginia Beach Regional Office Government Indemnity Insurance Company NAIC#
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
December 15, 2016 [redacted] BBB of Metropolitan Washington DC1411 K Street NW, 10th FloorWashington, DC 20005-3404 Regarding: [redacted] *... [redacted] Policy: [redacted] BBB File Number: [redacted] Dear Ms. [redacted] : We have received your letter requesting assistance on behalf of [redacted] . I welcome the opportunity to respond to her concerns. I am sorry to hear about the difficulty Ms. [redacted] ’ is experiencing in relation to her auto policy. Ms. [redacted] ' was insured with us under policy number [redacted] , effective March 12, 2014 to November 2, 2016. While we have a record of Ms. [redacted] contacting us on November 25, 2016, we do not have any records indicating that she requested to cancel her policy at that time. Additionally, our calls are recording randomly for quality and training purposes; therefore, we do not have a recording of this particular call. Despite this, we have backdated the cancellation of her policy since our records indicate that she did contact us on November 25, 2016. On November 12, 2016, my Customer Service Manager, Donavon E [redacted] , spoke with Ms. [redacted] and apologized for any inconvenience that this matter has caused her. Per her request, Mr. E [redacted] updated her policy cancellation to November 2, 2016, and her policy now reflects a $0 balance. I hope that Ms. [redacted] will consider us for her future insurance needs and that this information is helpful in resolving her concerns. If you have any additional questions please contact my associate, Phillip Kashin, at ###-###-####, extension 7321. Sincerely, Maria S [redacted] Assistant Vice PresidentGEICO Indemnity CompanyNAIC: 22055
March 31, 2017 RevDex.com1411 K Street, NW, 10th Floor Washington, DC 20005-3404 Attention: [redacted] Regarding: [redacted] Policy... #: XXXX-XX-*** Complaint ID: [redacted] Dear [redacted] : We have received your request for assistance on behalf of [redacted] . A response to [redacted] has been sent via United States Post Office mail. We have provided [redacted] with the details regarding her billing and her Electronic Funds Tranfer (EFT) enrollment. If you have any additional questions, please contact our analyst, Kynda V [redacted] , at ###-###-####, extension ***. Sincerely, Gregory J [redacted] Assistant Vice PresidentGEICO Casualty Company
April 19, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Attention: [redacted] Re: [redacted] Case ID: [redacted] Policy#: [redacted] Dear [redacted] : This will acknowledge receipt of your April 19, follow up inquiry regarding the above referenced private passenger automobile insurance policy Please be advised that our company’s position on the matter remains unchangedAs stated previously, GEICO writes a Family Auto Insurance Contract, and our company is legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicle(s) unless they have other insurance coverage [redacted] ’s status was updated to an occasional operator on the policy when information was received from the DMV indicating that he obtained a driver’s licenseThe named insured was notified accordingly as evidenced by the previously submitted policy paperworkIt is GEICO’s position that no additional premium refund is owed to [redacted] by our company Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record If you require further assistance with this matter, please contact the undersigned at ###-###-#### Sincerely, Brian O [redacted] Executive Office
To Whom It May Concern: GEICO has removed [redacted] from my auto insurance policyI want to thank you so very much for taking care of this for meIn this economy, everyone is scraping to get by and this is such a relief for me since I felt like I was throwing money out for nothing [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have had Geico for many, many years as my insurance provider I have never had to submit any insurance claims, nor have I ever missed a payment I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk The lack of customer service and understanding in this situation is appalling I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico Regards, [redacted] ***
Dear Ms [redacted] : Thank you for your inquiry of March 6, Mr [redacted] is inquiring about the status of his property damage claim The loss was reported to GEICO on February 17, by [redacted] who was the driver of our insured’s vehicle Mr [redacted] stated an unknown vehicle sideswiped his vehicle pushing him into Mr [redacted] ’s vehicleMr [redacted] then struck another vehicleWe attempted to contact [redacted] on February 20, and February 27, to secure a recorded statement to investigate the facts of the accident To date, we have not received a return phone call On February 23, 2017, we secured a copy of the police report The report indicated Mr [redacted] swerved to avoid an uninvolved vehicle and struck two vehiclesOn that date, we spoke to Mr [redacted] and advised that our insured carries a property damage limit of $10, Based on both parties’ statements and the police report it was determined that Mr [redacted] was 100% liable for the accident On February 27, 2017, we contacted Mr [redacted] to advise we have accepted full liability and sent a letter advising him of the property damage limitDuring this time we were making attempts to contact the second claimant, Mr [redacted] , to verify his damages were within our property damage limit On March 6, 2017, we made contact with [redacted] on behalf of Mr [redacted] and verified his damages of $2,After verifying all damages were within our coverage limit, we issued payment in full to Mr [redacted] on March 6, to resolve his property damage claim We feel we have handled this matter within the guidelines set forth in New York State Regulation If any additional information is needed, please contact, Claims Supervisor, Ryan M [redacted] at ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The good news is that I have now, finally, received a check.Beyond that, the narrative presented by the company is grossly misleading During this whole process, I spoke to a number of the company's representatives, and often these contradicted one another In particular, I was told on more than one occasion that "the check is in the mail," when, in fact, this was untrue according to another representative.The trouble seems to be that people on the phone in this company make commitments that back-office people then fail to fulfill.While, as I say, I have now, finally, received payment, the road to getting it was troubled by utter confusion on the part of the people I spoke to.This company needs to take a good look at its own procedures In the meantime, I cannot recommend it Regards, [redacted] ***