December 1,
Revdex.com
Attn: *** ***
K StNW, 10th Floor
Washington, D.C20005-
Re: Customer Name: *** *** Case Number: ***
Company Name: GEICO County Mutual Auto Insurance Company
Policy Number: ***
Dear Ms
***:
This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply
We apologize to Mr*** for any misunderstanding regarding his auto policy overage on the *** ***
We have reviewed Mr***’s policy and added the Collision coverage to the *** ***, with a $deductible, effective October 21, We will honor the claim submitted November 21, for the occurrence
Our associate, Marie B***, called and spoke with Mr***MsB*** advised a Claims associate will be in touch with him regarding the claim handling processWe are unable to provide Mr*** with any inconvenience or emotional compensations
If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***
Sincerely,
Matthew Z***
Assistant Vice President
Cc: *** ***
*** *** **
Frisco TX 75035-
This letter is in response to the customer complaint from *** * *** received in our office 08/09/As a result of the complaint, we have completed a review of *** ***’s policy *** *** contacted us on 08/08/to cancel his policy because he was not operating for ***The method
of cancellation selected was short-rate, but the cancellation should have been canceled pro-rata because there was no longer business or rideshare usage On 08/10/the method of cancellation was corrected to pro-rata and the insured will receive his refund in full, less the time period he was insured with us from 07/27/2016-08/09/ Should you have any additional questions or concerns, please contact my associate Ryan O*** at ###-###-#### during the hours of 8:a.mand 4:p.mEastern Standard Time Sincerely, Nancy P*** Senior Vice President, GEICO
*** *** Assistant Vice President December 4, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint
ID: *** Dear *** ***, We received your correspondence dated November 27, We have not included any personal identifying information in our response. We attempted to contact our insureds on December 1, 2017, however we were unsuccessful in reaching themOur insureds purchased a policy effective May 8, 2016, and enrolled in Recurring Credit Card (RCC) payments and paperless policyThe policy subsequently renewed effective November 8, 2016, and May 8, On March 30, 2017, we emailed our insured a policy renewal offer effective May 8, 2017, for a six month premium of $2, We sent a second email on March 30, 2017, which provided the updating billing schedule. On May 8, 2017, we attempted to withdraw the scheduled payment of $389.33. The payment was returnedOur insured contacted us the same day and unenrolled in RCC. The following day, May 9, 2017, we emailed our insured confirmation they were removed from RCC and also advised in order to maintain the current payment plan, they would have to re-enroll in automatic paymentsOn May 23, 2017, our insureds made a replacement payment for $389.33. On September 30, 2017, we emailed a renewal offer effective November 8, 2017, for a six month premium of $1, We emailed a second notice advising their payment plan was changed effective the policy renewal because the prior payment plan required enrolment in automatic paymentsWe also sent a third email, which provided the renewal payment scheduleA payment of $was due on October 8, 2017, and a payment of $was due November 8, 2017. Our insureds made a payment of $on October 22, 2017, and on November 22, 2017. They contacted us by phone to discuss the past amount due of $363.72. We offered to take a minimum payment of $however our insured declined to make this partial payment. A member of our management team reached out to our insureds on November 24, 2017. Unfortunately, they were not available. While we understand our insureds concerns and the request to maintain the prior payment plan, this payment plan requires enrollment in automatic payments (Electronic Funds Transfer or Recurring Card Payment). Unfortunately, we have no record our insureds re-enrollment in automatic payments and there is no recording of the call on May 23, 2017, as our calls are randomly recorded and maintained for a short period of time. If additional information is needed to close your file, please contact Joy K*** at ###-###-#### or ***@geico.com. Sincerely, *** *** Assistant Vice President Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the conversation I had with them neither Zachary a*** is understanding nor DorothyI believe Dorothy just calls purposely on certain time that I am at work and just leaves a voice mail She haven't even tried to understand the issueall I want them to be professinaol and because of Mr Zach going on sick leave for days no body replied to my email regarding ** *** not receiving the checkNow he is in India and have been asking for his money All I am asking them to Either direct deposit the money to his account or send the check under ** *** name to my address so I can send him the picture of check so he can make deposit over the phoneI am not asking to issue the check under my name but instead get hold of check and deposit for him.But unfortunately the delays and slow process which I have never encountered with Geico before, since last years until nowSimple solution send the Check under Mr Gupta's name to my mailing address since he is not in USAJust because one person was sick and gone for days somebody else should have responded to email.I feel the Professionalism wasn't there especially from Dorothy and Zachary A***Things could have been resolved with any complication. Regards,
*** ***
March 24, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ***
RE: *** Insured: *** *** *** Policy Number: *** NAIC: ***-GEICO Indemnity Dear *** ***: Thank you for your recent inquiry dated March 24, 2017. I certainly understand *** ***’s frustration and welcome the opportunity to discuss her billing concerns On May 27, 2016, *** *** agreed to a policy with a six month premium of $1,effective May 28, *** *** made a down payment of $and enrolled in automatic payments with her MasterCard ending in Please see the following payment schedule for *** ***’s policy: Payment Due Date Payment Due Payment Received Date Payment Made March 28, $March 27, $April 28, $May 16, $May 28, $June 20, $June 28, $Payment not received Not received July 28, $Payment not received Cancelled August 18, August 28, $ Due to *** *** not making her May 28, payment of $until June 20, 2016, the June 28, and July 28, payments were combinedOn July 18, a Recurring Card Payment Notification was sent to *** *** advising that a payment of $would be deducted from her credit card on July 28, On July 28, 2016, the payment of $was processed and returned on August 1, due to insufficient funds On August 2, 2016, a cancellation notice was sent Post Office Receipt Secured advising that a payment of $was due by 12:a.mon August 18, to avoid policy cancellationOn August 18, 2016, the policy was cancelled for non-payment of premium leaving an outstanding balance of $for coverage provided from June 28, until August 18, We have no record of *** ***’s request to cancel the policyIf *** *** obtained other coverage prior to August 18, 2016, she can send in a copy of her Declarations Page to review backdating the cancellation of the policyThis information can be faxed to ###-###-#### or emailed to ***@geico.com I apologize for any inconvenience or frustration this situation has caused and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 7:a.mto 3:p.mEST Sincerely, John *L*** AVP, Underwriting
We have received your letter requesting assistance on behalf of Mr*** ***We have reviewed the information we have on file in addition to the information submitted by Mr***.Our insured, Mr*** ***, reported this loss to us on August 2, Mr*** reported that he
borrowed Mr***’s *** *** to move to Oregon when this accident occurredMr*** stated that he called us prior to borrowing the vehicle and asked if he would be covered if he had an accident while driving itWe advised him that the owner of the vehicle’s insurance would be primary, but his coverage would also cover the vehicle if needed.Our records reflect that Mr*** contacted our customer service department on July, 27, Per our notes he advised us that he was in the process of moving to Oregon and that he would be borrowing his friend’s vehicleHe also stated that he would be switching the title for his vehicle to have it registered in Oregon.We spoke to Mr*** on August 3, He advised us that his vehicle is insured with esurance, therefore we advised him that his insurance would be primary for this accident.I hope this information is helpful in resolving Mr***’s concernsIf you have any additional questions, please contact Claims Manager, Shanaya M*** at ###-###-####.Sincerely,Shane W*** Assistant Vice President GEICO Casualty Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Dec 17,
I am submitting this letter as requested by Geico, using MsGigi's email at the Revdex.com office in Augusta Ga.I *** *** *** am requesting cancellation of the above policy per my Revdex.com complaintI do not have this vehicle and do not wish to pay for insurance for it.Thank You
Regards,
*** ***
June 7, 2017Revdex.comAttn: *** ***K StNW, 10th Floor***, D.C 20005-3404Re: Customer Name: *** *** Case Number: *** GEICO County Mutual Auto Insurance Company Policy Number: ***Dear Ms
***:This is in response to your correspondence received in our ***, D.CExecutive Offices It was referred to the Richardson, TX Regional Office for a reply.We apologize to Mr*** for any discourtesy he may have experienced while speaking with an underwriter We reviewed Mr***’s policy for a better understanding of his complaint Our research revealed he spoke with an underwriter, on June 5, The underwriter advised Mr*** that we had made the difficult decision to cancel his policy, effective July 8, 2017, due to filing a or fraudulent claim.Our Consumer Relations Analyst, Marie B***, spoke with Mr*** on June 7, She apologized for any rude service he may have received MsB*** advised Mr*** a cancellation letter was mailed, on June 6, 2017, and included the reason for the cancellation She informed Mr*** the decision had been reviewed, and approved, by our management staff The tough decision was made to cancel the policy due to the filing of a false, or fraudulent, claim dated April 25, MsB*** informed Mr*** that this adverse action may be taken, at any time, within the policy period.We certainly do not like to cancel our customer’s policies and we hope that Mr*** understands that our conservative underwriting allows us to take this actionOur underwriting is what allows us to provide the best insurance protection and service to value, anywhere.If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***.Sincerely,Matthew Z***Assistant Vice PresidentCc: *** *** *** * *** Ln Apt *** Euless TX 76039-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I would like to Thank Kristin Q*** for her swift response and services in the matter of getting my car repaired quickly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for your inquiry of August 19, 2015.On May 21, 2015, our insured used the mobile website to add comprehensive coverage with a $1,deductible, collision coverage with a $deductible, and rental coverage with a limit of $day/$maximum to policy number ***We have confirmed within our system, that our insured choose these coverages and called at 8:am to verify the changes with a service representativeAll changes were effective May 21, Within hours of the changes being made, we sent a declaration page confirming the new coveragesTo date, we have no record requesting any changes to our insureds coveragesOur policy holder confirmed on June 2, he received the emailed copy of his policy declaration; however, he stated he did not review the email.On August 10, 2015, we reviewed the email sent to our insured outlining his coveragesIt was determined that the comprehensive deductible was $1,at the time of this lossPrior to the coverage being added to the policy via the mobile website on May 21, 2015, there has been no physical damage coverage on this policy since its inception date of June 23, 2014.On March 12, 2014, our insured was involved in a separate accident while driving a rental carAt the time our insured called in the loss there was no collision coverage on the policyWe explained this to our policyholder and then closed our claimThe day after speaking with the claims department our policyholder called into our service department and a supervisor made and exception to backdate the coverage based on the allegation that he had added the coverage previouslyRegrettably our claims representative was unaware that this exception was made.Since receiving this inquiry we went back into the file and completed a coverage investigation and determined there was collision coverage on his policy on the date this accident occurred with a $deductibleWe have contacted *** and confirmed a payment in the amount of $9,will be issued to handle their vehicle damageWe have waived our insured's $deductible due to our examiner not realizing coverage had been backdated*** also agreed to waive all collection fees against our policy holder.We have contacted our insured to discuss our decision on both of the claims and have been unsuccessful in our attemptsWe will continue to reach out to our insured so we can communicate our decisions.We apologized for any frustration that may have been caused and believe this matter has been resolvedShould you have any further questions, please contact our Claims Manager, Melissa S***, at ###-###-####
Dear MrDennis:
Thank you for your recent inquiry
Policy documents for Mrand Ms***’s renewal effective April 22, were sent on March 18, 2015; these documents included an Electronic Funds Transfer notification that provided a schedule of automatic withdrawals
from their checking account. Every month an additional email notice was sent advising of their scheduled payment. A reminder notice was sent on July 12, in advance of their scheduled July 22, payment. The payment scheduled for July 22, was declined by the issuing bank. As a courtesy, an additional email was sent on July 23, and again on July 31, notifying the insureds of the returned payment and advising of the importance of making a payment to prevent the cancellation of their policy. As a result, a Post Office Receipt Secured Notice of Cancellation for Nonpayment of Premium was sent on July 31, 2015, with a cancellation date of August 11, 2015. Our records do not show that a replacement payment was received or that the customer contacted our Customer Service Department during this time period. The policy was cancelled for nonpayment of premium effective August 11, 2015.
We’re sorry to hear that Ms*** was not satisfied with how her claim was handled by the claims examiner; however, our records show that she was provided with ample notice regarding the pending policy cancelation. Since Ms***’s policy was not in effect at the time of the loss that occurred on August 11, 2015, we are unable to pay for any damages resulting from that loss.
If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
Sincerely,
JLee M***, Jr
Assistant Vice President, Claims
December 6, Revdex.com Of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-USA Attention: *** *** Re: *** *** Case#: *** Policy#: *** Dear *** ***: This will acknowledge receipt of your recent request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter any my findings are as follows: In *** ***’s rejection to GEICO’s response dated November 28, 2017, she disputes the amount of refund owed and has requested an additional refund of $4.70. To assist *** *** in a better understanding of the amount of refund that was issued to her, I have broken down the calculation of the refund amount by policy terms below Policy Term Effective May 27, to November 27, 2017: In *** ***’s correspondence to your organization she alleges that a credit of $is owed for this policy term. She explains that she calculated this amount by taking the initial six month premium of $and subtracting it by the final six month premium after her last coverage change of $364.90. Keep in mind that while the last coverage change resulted in a reduction in the six month premium to $364.90, this premium was only in effect from November 1, to November 27, 2017. Since this premium was not in effect for the full policy term, it would not be accurate to subtract these two amounts from each other to determine the credit. As indicated in GEICO’s prior response, *** *** also made a coverage change on October 25, which resulted in an increase in the six month premium to $399.10. This premium was in effect from October 26, to November 1, 2017. When this coverage change was made, there was a prorated premium increase of $that was added to her balance for this policy term. The last coverage change made on November 1, resulted in a prorated premium decrease of $4.82. The $was subtracted from the $leaving a difference of $due for this policy term Policy Term Effective November 27, to May 27, 2018: In *** ***’s correspondence to your organization, she alleges that a credit of $is owed for this policy term. She explains that she calculated this amount by subtracting the amount of the payment she made for $from the updated premium of $374.00. As indicated in GEICO’s prior response, the payment of $included a $New Jersey Property Liability Insurance Guaranty Association (PLIGA) fee. This fee is not considered premium and therefore would not be refunded back. Since this fee is not refunded back, the credit owed for this policy term is $($376.10-$374.00). The amount refunded to *** *** was less however due to the difference of $owed from the prior policy term. The $was subtracted from the credit of $2.10, leaving a credit of $remaining, which was refunded to *** *** In regards to *** ***’s concern that she was not notified of the $New Jersey Property Liability Insurance Guaranty Association (PLIGA) fee in her policy paperwork, renewal paperwork for the renewal effective November 27, was sent to *** *** on October 18, 2017. Included in the renewal paperwork was a billing statement that showed the following information: As shown above, the billing statement showed that a $New Jersey PLIGA fee was included in addition to the policy renewal premium GEICO maintains that the amount of refund issued to *** *** is accurate and that no further refunds/credits are owed. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* of GEICO’s Executive Office at ###-###-#### Sincerely, Timothy L*** Assistant Vice President of Underwriting
Tell us why here...May 2,
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: ***-***-***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter
requesting assistance on behalf of Mr*** ***I welcome the opportunity to respond to Mr***'s concerns
The referenced claim was reported to us on December 22, by *** InsuranceWe spoke to our policyholder the same day and determined our insured was responsible the accidentWe also spoke to Mr*** on that same day and advised him of our liability decisionHe advised us he was filing his claim for his damages with his insurance company (*** Insurance)On that day we also contacted *** *** at *** Insurance and advised him of our liability decisionWe received a subrogation demand from *** Insurance on February 16, 2016, and issued payment in the full amount requested, $This payment was check number***-***-*** and has been cashed
On March 1, we spoke with both *** Insurance and Mr*** and advised there were no requests or supports the for rental expenses that Mr*** incurredWe asked him to send in the documents for review of paymentThe needed documents were sent in for review on March 01, and March 3, There was an error in reviewing the information regarding the downtime of Mr***’s vehicle, and a payment of only days of rental was issued to Mr*** on March 23, This was under check number***-***-***in the amount of $50.00, and has not yet been cashedWe did speak with Mr*** after the $payment was made to realize the errorUpon receiving this compliant, the file was reviewed and the error was foundA Supervisor contacted Mr*** on April 27, to apologize for the inconvenience, and a payment in the amount of $was issued to Mr*** under check number***-***-***
I hope this information is helpful in resolving Mr***'s concernsIf you have any additional questions, please contact Claims Manager, Carl S***, at ###-###-####, extension
Sincerely,
Martha F*
Regional Vice President
Government Employees Insurance Company
May 15, *** *** Revdex.com of Metropolitan W***gton DC K Street NW, 10th Floor W***gton, DC 20005- Regarding:
*** *** Policy: *** Revdex.com File Number: *** Dear Ms***: We have received your letter requesting assistance on behalf of *** ***. I welcome the opportunity to respond to his concerns We apologize for the difficulty Mr*** has experienced, but because Mr*** did not notify us that he wished to cancel or terminate his automatic payment, we are unable to waive or refund the $fee in connection with his returned payment. As of March 26, 2017, Mr*** was enrolled in our Electronic Funds Transfer (EFT) program which allowed us to automatically deduct his monthly payment from his account with *** *** Bank (account ending ***). On March 26, and March 28, 2017, we provided Mr*** with his payment schedule. On March 28, 2017, we provided him with a letter confirming he had enrolled his policy in automatic payments. The letter also advised Mr*** that to terminate automatic payments, he must notify us by phone at least three (3) business days before the next scheduled payment extraction to prevent payment processing. On March 26, 2017, March 28, 2017, and on April 15, 2017, we provided Mr*** with notice that an automatic payment would be processed from his *** *** Bank account on April 25, 2017. Although Mr*** made a separate payment via *** debit card (account ending ***) on April 24, 2017, he did not provide us with notice that he wished to terminate his automatic payment. Therefore, the automatic payment was processed as scheduled on April 25, I hope this information is helpful in resolving Mr***’s concerns. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension *** Sincerely, Maria S*** Assistant Vice President GEICO Casualty Company Enclosures Tell us why here
August 3, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St. NW, 10th floor P.OBox Washington, DC 20005- Attention: *** *** RE: CASE NUMBER:
11597865 COMPLAINANT: *** *** INSURED: *** *** CLAIM NUMBER: *** POLICY NUMBER: *** DATE OF LOSS: September 8, 2014 COMPANY: GEICO County Mutual Insurance Company Dear *** ***: I am in receipt of your correspondence dated July 28, We have reviewed the Comprehensive Loss Underwriting Exchange (CLUE) report for the accident of September 8, 2014, which reflected *** *** as the driver. Based on our review of the claim notes a correction to CLUE was submitted on July 28, 2016, requesting the driver name be corrected and updated to reflect *** ** *** as the driver, not *** ***. The correction will take approximately days to update A review of **and *** ***’s policy led us to the difficult decision we were unable to continue the policy at the previous premium due to the number of occurrences on the policyThe previous policy premium was $The renewal premium, effective September 4, through March 4, 2017, is $1,414.13, making a total six-month increase of $476.12. *** *** was the driver in accidents which occurred on September 8, 2014, March 29, 2015, June 2, 2015, and November 29, 2015. The Important Policy Information of the Declarations page included the following statement: “Important notice regarding the increase in your premium to our insureds: Your premium rates are higher than last year because of a change in your policy risk characteristicsA recent accident, conviction, or claims history has resulted in a change of tierYour policy will be reviewed on a semi-annual basis, and your rates may be adjusted up or down based on your individual characteristics in accordance with our filed and approved rate program.” The renewal policy also reflected a statewide rate revision that was effective for renewals on or after July 25, 2016. In order to take advantage of our Defensive Driving Discount, **and *** *** may consider taking a defensive driving course. They may take the course on-line at http://geico.amersc.com/ or http://www.geicoddc.com/ and the discount will be automatically added to their policy. If you need any additional information, please contact Patti K*** by telephone at ###-###-####, Central Standard Time, or by email at ***@GEICO.comSincerely, Paul M*** Assistant Vice President
April 17,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER:
***
DATE OF LOSS: March 26,
COMPANY: Government Employees Insurance Company
Dear *** ***:
Thank you for your correspondence dated April 11,
The above referenced hail loss occurred on March 26, and *** *** reported it to GEICO on March 27, The vehicle inspection was completed by Auto Damage Adjuster Jeff T*** on March 29, During the course of the claim investigation, a previous hail loss (GEICO claim ***) was reviewed*** *** could not provide documentation of the previous hail repairs so the previous hail damage amount ($1,137.10) was deducted from the current estimate amountA check in the amount of $2,was issued to *** ***
GEICO collision claim ***, referenced by *** ***, was reported on November 1, The vehicle suffered damage to the front bumper cover, left fender, left headlamp and left doorAuto Damage Adjuster Ryan M*** completed the estimate in the amount of $3,and payment less her deductible ($2,606.01) was issued to *** *** and CU of TexasAt the time of the inspection, a vehicle evaluation was completedThe actual cash value of the vehicle was determined to be $4,The vehicle’s options, mileage (145,337), condition, and garaging location were all contributing factors in the determination of the actual cash valueAs the damage estimate was less than the actual cash value, the vehicle was determined to be repairable
On April 14, 2017, Auto Damage Supervisor Chad K*** met with *** *** to review the vehicle’s engine damageMrK*** discovered a broken plastic radiator hose nozzle that caused a loss of coolant and subsequent overheatingOriginal estimate photos from November 3, clearly illustrate the radiator hose and radiator assembly intact on the vehicleIn addition, the vehicle’s current mileage is 153,130; the vehicle has been driven 7,additional miles since November 3, There does not appear to have been any accident contact to the radiator hose assembly as the hose is on the opposite side of the vehicle from the impact
There does not appear to be any correlation between the recent engine failure and the previous collisionAt this time, we consider the matter concluded
If you have any additional questions, please contact Claims Manager Terrence E*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:this issue is not resolved.
Regards,
*** ***
August 9,
*** *** Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC 20005-
Regarding: *** *** ***
Policy No: ***
ID No: ***
Dear *** ***:
We received your letter regarding *** ***’s customer service concerns
Our
records show that *** *** was sent a cancellation letter for nonpayment dated January 28, The balance of $was due by February 13, to prevent cancellation, and no valid payment was submitted during this time frameIn regards to having her payments automatically deducted from her account, *** *** went online on January 22, and changed her policy pay method from recurring payments to direct bill, resulting in no payment being taken from her account
On July 3, *** *** reestablished her policy with us, and we advised her to contact the DMV to check for any possible fines/penalties due to her lapse of insurance
If you need additional information, please contact Kim G***, at ###-###-####, extension ***
Sincerely,
Andrea B*** Assistant Vice President
Government Employees Insurance Company
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policyI have carefully reviewed the matter and my findings are as follows:In Ms***’s correspondence she expresses concern regarding GEICO's refusal to remove a driver from her
automobile insurance policyShe has advised the driver no longer resides in the same household or will be a regular operator of any of the insured vehiclesMs*** has requested that the policy adjusted accordingly.GEICO's records show the *** *** was involved in a loss with a vehicle insured under the policy in question on October 11, 2013, Due to the fact that *** was not a listed operator prior to the loss and did not have coverage of her own, she was added to the policyOn May 19, 2015, Ms*** contacted GEICO to advise that *** would no longer be a regular operator of the insured vehicles and requested for her to be removedMs*** was advised to provide proof of other insurance to ensure she would no longer be a risk/exposure to the insured vehiclesUnfortunately, Ms*** was unable to provide GEICO with the requested information and she was not removed.While GECO reserves the right to underwrite and rate for the exposure/risk to the insured vehicles, a decision has been made as a matter of good faith to retroactively remove the driver in question to May 20, and credit the policy accordinglyIt is GEICO’s position that all proper procedures have been followed in the handling of the policy in questionIf you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* at ###-###-####.Very truly yours,Pionne C*** Assistant Vice President of Underwriting
RE: Revdex.com ID #:
*** Complainant: *** *** Our Claim #: *** Dear *** ***: Thank you for your inquiry of November 21, On October 13, 2017, Auto Damage Supervisor, Joshua M***, spoke with ***, the owner of *** ***’s body shop of choice, *** *** ***, who agreed he would cover *** ***’s out of pocket rental costs and would file a claim with *** due to parts delays. *** agreed to pay *** ***’s out of pocket rental over the days GEICO covered for this loss On November 27, 2017, MrM*** spoke with *** at *** *** ***. *** advised the agreement still stands and he is working with the branch manager at *** but has still not received an invoice to cut a check for the remaining balance. We do understand *** ***’s frustration however; GEICO has paid ***, on *** ***’s behalf, what we owe for this loss. MrM*** has spoken with *** *** to explain he should send his paid invoice to *** *** ***, as they agreed to cover it If any additional information is needed, please contact, Auto Damage Supervisor, Joshua M*** at ###-###-####
December 1,
Revdex.com
Attn: *** ***
K StNW, 10th Floor
Washington, D.C20005-
Re: Customer Name: *** *** Case Number: ***
Company Name: GEICO County Mutual Auto Insurance Company
Policy Number: ***
Dear Ms
***:
This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply
We apologize to Mr*** for any misunderstanding regarding his auto policy overage on the *** ***
We have reviewed Mr***’s policy and added the Collision coverage to the *** ***, with a $deductible, effective October 21, We will honor the claim submitted November 21, for the occurrence
Our associate, Marie B***, called and spoke with Mr***MsB*** advised a Claims associate will be in touch with him regarding the claim handling processWe are unable to provide Mr*** with any inconvenience or emotional compensations
If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***
Sincerely,
Matthew Z***
Assistant Vice President
Cc: *** ***
*** *** **
Frisco TX 75035-
This letter is in response to the customer complaint from *** * *** received in our office 08/09/As a result of the complaint, we have completed a review of *** ***’s policy *** *** contacted us on 08/08/to cancel his policy because he was not operating for ***The method
of cancellation selected was short-rate, but the cancellation should have been canceled pro-rata because there was no longer business or rideshare usage On 08/10/the method of cancellation was corrected to pro-rata and the insured will receive his refund in full, less the time period he was insured with us from 07/27/2016-08/09/ Should you have any additional questions or concerns, please contact my associate Ryan O*** at ###-###-#### during the hours of 8:a.mand 4:p.mEastern Standard Time Sincerely, Nancy P*** Senior Vice President, GEICO
*** *** Assistant Vice President December 4, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint
ID: *** Dear *** ***, We received your correspondence dated November 27, We have not included any personal identifying information in our response. We attempted to contact our insureds on December 1, 2017, however we were unsuccessful in reaching themOur insureds purchased a policy effective May 8, 2016, and enrolled in Recurring Credit Card (RCC) payments and paperless policyThe policy subsequently renewed effective November 8, 2016, and May 8, On March 30, 2017, we emailed our insured a policy renewal offer effective May 8, 2017, for a six month premium of $2, We sent a second email on March 30, 2017, which provided the updating billing schedule. On May 8, 2017, we attempted to withdraw the scheduled payment of $389.33. The payment was returnedOur insured contacted us the same day and unenrolled in RCC. The following day, May 9, 2017, we emailed our insured confirmation they were removed from RCC and also advised in order to maintain the current payment plan, they would have to re-enroll in automatic paymentsOn May 23, 2017, our insureds made a replacement payment for $389.33. On September 30, 2017, we emailed a renewal offer effective November 8, 2017, for a six month premium of $1, We emailed a second notice advising their payment plan was changed effective the policy renewal because the prior payment plan required enrolment in automatic paymentsWe also sent a third email, which provided the renewal payment scheduleA payment of $was due on October 8, 2017, and a payment of $was due November 8, 2017. Our insureds made a payment of $on October 22, 2017, and on November 22, 2017. They contacted us by phone to discuss the past amount due of $363.72. We offered to take a minimum payment of $however our insured declined to make this partial payment. A member of our management team reached out to our insureds on November 24, 2017. Unfortunately, they were not available. While we understand our insureds concerns and the request to maintain the prior payment plan, this payment plan requires enrollment in automatic payments (Electronic Funds Transfer or Recurring Card Payment). Unfortunately, we have no record our insureds re-enrollment in automatic payments and there is no recording of the call on May 23, 2017, as our calls are randomly recorded and maintained for a short period of time. If additional information is needed to close your file, please contact Joy K*** at ###-###-#### or ***@geico.com. Sincerely, *** *** Assistant Vice President Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the conversation I had with them neither Zachary a*** is understanding nor DorothyI believe Dorothy just calls purposely on certain time that I am at work and just leaves a voice mail She haven't even tried to understand the issueall I want them to be professinaol and because of Mr Zach going on sick leave for days no body replied to my email regarding ** *** not receiving the checkNow he is in India and have been asking for his money All I am asking them to Either direct deposit the money to his account or send the check under ** *** name to my address so I can send him the picture of check so he can make deposit over the phoneI am not asking to issue the check under my name but instead get hold of check and deposit for him.But unfortunately the delays and slow process which I have never encountered with Geico before, since last years until nowSimple solution send the Check under Mr Gupta's name to my mailing address since he is not in USAJust because one person was sick and gone for days somebody else should have responded to email.I feel the Professionalism wasn't there especially from Dorothy and Zachary A***Things could have been resolved with any complication. Regards,
*** ***
March 24, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ***
RE: *** Insured: *** *** *** Policy Number: *** NAIC: ***-GEICO Indemnity Dear *** ***: Thank you for your recent inquiry dated March 24, 2017. I certainly understand *** ***’s frustration and welcome the opportunity to discuss her billing concerns On May 27, 2016, *** *** agreed to a policy with a six month premium of $1,effective May 28, *** *** made a down payment of $and enrolled in automatic payments with her MasterCard ending in Please see the following payment schedule for *** ***’s policy: Payment Due Date Payment Due Payment Received Date Payment Made March 28, $March 27, $April 28, $May 16, $May 28, $June 20, $June 28, $Payment not received Not received July 28, $Payment not received Cancelled August 18, August 28, $ Due to *** *** not making her May 28, payment of $until June 20, 2016, the June 28, and July 28, payments were combinedOn July 18, a Recurring Card Payment Notification was sent to *** *** advising that a payment of $would be deducted from her credit card on July 28, On July 28, 2016, the payment of $was processed and returned on August 1, due to insufficient funds On August 2, 2016, a cancellation notice was sent Post Office Receipt Secured advising that a payment of $was due by 12:a.mon August 18, to avoid policy cancellationOn August 18, 2016, the policy was cancelled for non-payment of premium leaving an outstanding balance of $for coverage provided from June 28, until August 18, We have no record of *** ***’s request to cancel the policyIf *** *** obtained other coverage prior to August 18, 2016, she can send in a copy of her Declarations Page to review backdating the cancellation of the policyThis information can be faxed to ###-###-#### or emailed to ***@geico.com I apologize for any inconvenience or frustration this situation has caused and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 7:a.mto 3:p.mEST Sincerely, John *L*** AVP, Underwriting
We have received your letter requesting assistance on behalf of Mr*** ***We have reviewed the information we have on file in addition to the information submitted by Mr***.Our insured, Mr*** ***, reported this loss to us on August 2, Mr*** reported that he
borrowed Mr***’s *** *** to move to Oregon when this accident occurredMr*** stated that he called us prior to borrowing the vehicle and asked if he would be covered if he had an accident while driving itWe advised him that the owner of the vehicle’s insurance would be primary, but his coverage would also cover the vehicle if needed.Our records reflect that Mr*** contacted our customer service department on July, 27, Per our notes he advised us that he was in the process of moving to Oregon and that he would be borrowing his friend’s vehicleHe also stated that he would be switching the title for his vehicle to have it registered in Oregon.We spoke to Mr*** on August 3, He advised us that his vehicle is insured with esurance, therefore we advised him that his insurance would be primary for this accident.I hope this information is helpful in resolving Mr***’s concernsIf you have any additional questions, please contact Claims Manager, Shanaya M*** at ###-###-####.Sincerely,Shane W*** Assistant Vice President GEICO Casualty Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Dec 17,
I am submitting this letter as requested by Geico, using MsGigi's email at the Revdex.com office in Augusta Ga.I *** *** *** am requesting cancellation of the above policy per my Revdex.com complaintI do not have this vehicle and do not wish to pay for insurance for it.Thank You
Regards,
*** ***
June 7, 2017Revdex.comAttn: *** ***K StNW, 10th Floor***, D.C 20005-3404Re: Customer Name: *** *** Case Number: *** GEICO County Mutual Auto Insurance Company Policy Number: ***Dear Ms
***:This is in response to your correspondence received in our ***, D.CExecutive Offices It was referred to the Richardson, TX Regional Office for a reply.We apologize to Mr*** for any discourtesy he may have experienced while speaking with an underwriter We reviewed Mr***’s policy for a better understanding of his complaint Our research revealed he spoke with an underwriter, on June 5, The underwriter advised Mr*** that we had made the difficult decision to cancel his policy, effective July 8, 2017, due to filing a or fraudulent claim.Our Consumer Relations Analyst, Marie B***, spoke with Mr*** on June 7, She apologized for any rude service he may have received MsB*** advised Mr*** a cancellation letter was mailed, on June 6, 2017, and included the reason for the cancellation She informed Mr*** the decision had been reviewed, and approved, by our management staff The tough decision was made to cancel the policy due to the filing of a false, or fraudulent, claim dated April 25, MsB*** informed Mr*** that this adverse action may be taken, at any time, within the policy period.We certainly do not like to cancel our customer’s policies and we hope that Mr*** understands that our conservative underwriting allows us to take this actionOur underwriting is what allows us to provide the best insurance protection and service to value, anywhere.If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***.Sincerely,Matthew Z***Assistant Vice PresidentCc: *** *** *** * *** Ln Apt *** Euless TX 76039-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I would like to Thank Kristin Q*** for her swift response and services in the matter of getting my car repaired quickly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for your inquiry of August 19, 2015.On May 21, 2015, our insured used the mobile website to add comprehensive coverage with a $1,deductible, collision coverage with a $deductible, and rental coverage with a limit of $day/$maximum to policy number ***We have confirmed within our system, that our insured choose these coverages and called at 8:am to verify the changes with a service representativeAll changes were effective May 21, Within hours of the changes being made, we sent a declaration page confirming the new coveragesTo date, we have no record requesting any changes to our insureds coveragesOur policy holder confirmed on June 2, he received the emailed copy of his policy declaration; however, he stated he did not review the email.On August 10, 2015, we reviewed the email sent to our insured outlining his coveragesIt was determined that the comprehensive deductible was $1,at the time of this lossPrior to the coverage being added to the policy via the mobile website on May 21, 2015, there has been no physical damage coverage on this policy since its inception date of June 23, 2014.On March 12, 2014, our insured was involved in a separate accident while driving a rental carAt the time our insured called in the loss there was no collision coverage on the policyWe explained this to our policyholder and then closed our claimThe day after speaking with the claims department our policyholder called into our service department and a supervisor made and exception to backdate the coverage based on the allegation that he had added the coverage previouslyRegrettably our claims representative was unaware that this exception was made.Since receiving this inquiry we went back into the file and completed a coverage investigation and determined there was collision coverage on his policy on the date this accident occurred with a $deductibleWe have contacted *** and confirmed a payment in the amount of $9,will be issued to handle their vehicle damageWe have waived our insured's $deductible due to our examiner not realizing coverage had been backdated*** also agreed to waive all collection fees against our policy holder.We have contacted our insured to discuss our decision on both of the claims and have been unsuccessful in our attemptsWe will continue to reach out to our insured so we can communicate our decisions.We apologized for any frustration that may have been caused and believe this matter has been resolvedShould you have any further questions, please contact our Claims Manager, Melissa S***, at ###-###-####
Dear MrDennis:
Thank you for your recent inquiry
Policy documents for Mrand Ms***’s renewal effective April 22, were sent on March 18, 2015; these documents included an Electronic Funds Transfer notification that provided a schedule of automatic withdrawals
from their checking account. Every month an additional email notice was sent advising of their scheduled payment. A reminder notice was sent on July 12, in advance of their scheduled July 22, payment. The payment scheduled for July 22, was declined by the issuing bank. As a courtesy, an additional email was sent on July 23, and again on July 31, notifying the insureds of the returned payment and advising of the importance of making a payment to prevent the cancellation of their policy. As a result, a Post Office Receipt Secured Notice of Cancellation for Nonpayment of Premium was sent on July 31, 2015, with a cancellation date of August 11, 2015. Our records do not show that a replacement payment was received or that the customer contacted our Customer Service Department during this time period. The policy was cancelled for nonpayment of premium effective August 11, 2015.
We’re sorry to hear that Ms*** was not satisfied with how her claim was handled by the claims examiner; however, our records show that she was provided with ample notice regarding the pending policy cancelation. Since Ms***’s policy was not in effect at the time of the loss that occurred on August 11, 2015, we are unable to pay for any damages resulting from that loss.
If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
Sincerely,
JLee M***, Jr
Assistant Vice President, Claims
December 6, Revdex.com Of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-USA Attention: *** *** Re: *** *** Case#: *** Policy#: *** Dear *** ***: This will acknowledge receipt of your recent request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter any my findings are as follows: In *** ***’s rejection to GEICO’s response dated November 28, 2017, she disputes the amount of refund owed and has requested an additional refund of $4.70. To assist *** *** in a better understanding of the amount of refund that was issued to her, I have broken down the calculation of the refund amount by policy terms below Policy Term Effective May 27, to November 27, 2017: In *** ***’s correspondence to your organization she alleges that a credit of $is owed for this policy term. She explains that she calculated this amount by taking the initial six month premium of $and subtracting it by the final six month premium after her last coverage change of $364.90. Keep in mind that while the last coverage change resulted in a reduction in the six month premium to $364.90, this premium was only in effect from November 1, to November 27, 2017. Since this premium was not in effect for the full policy term, it would not be accurate to subtract these two amounts from each other to determine the credit. As indicated in GEICO’s prior response, *** *** also made a coverage change on October 25, which resulted in an increase in the six month premium to $399.10. This premium was in effect from October 26, to November 1, 2017. When this coverage change was made, there was a prorated premium increase of $that was added to her balance for this policy term. The last coverage change made on November 1, resulted in a prorated premium decrease of $4.82. The $was subtracted from the $leaving a difference of $due for this policy term Policy Term Effective November 27, to May 27, 2018: In *** ***’s correspondence to your organization, she alleges that a credit of $is owed for this policy term. She explains that she calculated this amount by subtracting the amount of the payment she made for $from the updated premium of $374.00. As indicated in GEICO’s prior response, the payment of $included a $New Jersey Property Liability Insurance Guaranty Association (PLIGA) fee. This fee is not considered premium and therefore would not be refunded back. Since this fee is not refunded back, the credit owed for this policy term is $($376.10-$374.00). The amount refunded to *** *** was less however due to the difference of $owed from the prior policy term. The $was subtracted from the credit of $2.10, leaving a credit of $remaining, which was refunded to *** *** In regards to *** ***’s concern that she was not notified of the $New Jersey Property Liability Insurance Guaranty Association (PLIGA) fee in her policy paperwork, renewal paperwork for the renewal effective November 27, was sent to *** *** on October 18, 2017. Included in the renewal paperwork was a billing statement that showed the following information: As shown above, the billing statement showed that a $New Jersey PLIGA fee was included in addition to the policy renewal premium GEICO maintains that the amount of refund issued to *** *** is accurate and that no further refunds/credits are owed. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F
* of GEICO’s Executive Office at ###-###-#### Sincerely, Timothy L*** Assistant Vice President of Underwriting
Tell us why here...May 2,
*
*** ***
Revdex.com of Metropolitan Washington DC
K Street NW, 10th Floor
Washington, DC 20005-
Regarding: *** ***
Claim Number: ***-***-***
Revdex.com File Number: ***
Dear *** ***:
We have received your letter
requesting assistance on behalf of Mr*** ***I welcome the opportunity to respond to Mr***'s concerns
The referenced claim was reported to us on December 22, by *** InsuranceWe spoke to our policyholder the same day and determined our insured was responsible the accidentWe also spoke to Mr*** on that same day and advised him of our liability decisionHe advised us he was filing his claim for his damages with his insurance company (*** Insurance)On that day we also contacted *** *** at *** Insurance and advised him of our liability decisionWe received a subrogation demand from *** Insurance on February 16, 2016, and issued payment in the full amount requested, $This payment was check number***-***-*** and has been cashed
On March 1, we spoke with both *** Insurance and Mr*** and advised there were no requests or supports the for rental expenses that Mr*** incurredWe asked him to send in the documents for review of paymentThe needed documents were sent in for review on March 01, and March 3, There was an error in reviewing the information regarding the downtime of Mr***’s vehicle, and a payment of only days of rental was issued to Mr*** on March 23, This was under check number***-***-***in the amount of $50.00, and has not yet been cashedWe did speak with Mr*** after the $payment was made to realize the errorUpon receiving this compliant, the file was reviewed and the error was foundA Supervisor contacted Mr*** on April 27, to apologize for the inconvenience, and a payment in the amount of $was issued to Mr*** under check number***-***-***
I hope this information is helpful in resolving Mr***'s concernsIf you have any additional questions, please contact Claims Manager, Carl S***, at ###-###-####, extension
Sincerely,
Martha F
Regional Vice President
Government Employees Insurance Company
May 15, *** *** Revdex.com of Metropolitan W***gton DC K Street NW, 10th Floor W***gton, DC 20005- Regarding:
*** *** Policy: *** Revdex.com File Number: *** Dear Ms***: We have received your letter requesting assistance on behalf of *** ***. I welcome the opportunity to respond to his concerns We apologize for the difficulty Mr*** has experienced, but because Mr*** did not notify us that he wished to cancel or terminate his automatic payment, we are unable to waive or refund the $fee in connection with his returned payment. As of March 26, 2017, Mr*** was enrolled in our Electronic Funds Transfer (EFT) program which allowed us to automatically deduct his monthly payment from his account with *** *** Bank (account ending ***). On March 26, and March 28, 2017, we provided Mr*** with his payment schedule. On March 28, 2017, we provided him with a letter confirming he had enrolled his policy in automatic payments. The letter also advised Mr*** that to terminate automatic payments, he must notify us by phone at least three (3) business days before the next scheduled payment extraction to prevent payment processing. On March 26, 2017, March 28, 2017, and on April 15, 2017, we provided Mr*** with notice that an automatic payment would be processed from his *** *** Bank account on April 25, 2017. Although Mr*** made a separate payment via *** debit card (account ending ***) on April 24, 2017, he did not provide us with notice that he wished to terminate his automatic payment. Therefore, the automatic payment was processed as scheduled on April 25, I hope this information is helpful in resolving Mr***’s concerns. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension *** Sincerely, Maria S*** Assistant Vice President GEICO Casualty Company Enclosures Tell us why here
August 3, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St. NW, 10th floor P.OBox Washington, DC 20005- Attention: *** *** RE: CASE NUMBER:
11597865 COMPLAINANT: *** *** INSURED: *** *** CLAIM NUMBER: *** POLICY NUMBER: *** DATE OF LOSS: September 8, 2014 COMPANY: GEICO County Mutual Insurance Company Dear *** ***: I am in receipt of your correspondence dated July 28, We have reviewed the Comprehensive Loss Underwriting Exchange (CLUE) report for the accident of September 8, 2014, which reflected *** *** as the driver. Based on our review of the claim notes a correction to CLUE was submitted on July 28, 2016, requesting the driver name be corrected and updated to reflect *** ** *** as the driver, not *** ***. The correction will take approximately days to update A review of **and *** ***’s policy led us to the difficult decision we were unable to continue the policy at the previous premium due to the number of occurrences on the policyThe previous policy premium was $The renewal premium, effective September 4, through March 4, 2017, is $1,414.13, making a total six-month increase of $476.12. *** *** was the driver in accidents which occurred on September 8, 2014, March 29, 2015, June 2, 2015, and November 29, 2015. The Important Policy Information of the Declarations page included the following statement: “Important notice regarding the increase in your premium to our insureds: Your premium rates are higher than last year because of a change in your policy risk characteristicsA recent accident, conviction, or claims history has resulted in a change of tierYour policy will be reviewed on a semi-annual basis, and your rates may be adjusted up or down based on your individual characteristics in accordance with our filed and approved rate program.” The renewal policy also reflected a statewide rate revision that was effective for renewals on or after July 25, 2016. In order to take advantage of our Defensive Driving Discount, **and *** *** may consider taking a defensive driving course. They may take the course on-line at http://geico.amersc.com/ or http://www.geicoddc.com/ and the discount will be automatically added to their policy. If you need any additional information, please contact Patti K*** by telephone at ###-###-####, Central Standard Time, or by email at ***@GEICO.comSincerely, Paul M*** Assistant Vice President
April 17,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER:
***
DATE OF LOSS: March 26,
COMPANY: Government Employees Insurance Company
Dear *** ***:
Thank you for your correspondence dated April 11,
The above referenced hail loss occurred on March 26, and *** *** reported it to GEICO on March 27, The vehicle inspection was completed by Auto Damage Adjuster Jeff T*** on March 29, During the course of the claim investigation, a previous hail loss (GEICO claim ***) was reviewed*** *** could not provide documentation of the previous hail repairs so the previous hail damage amount ($1,137.10) was deducted from the current estimate amountA check in the amount of $2,was issued to *** ***
GEICO collision claim ***, referenced by *** ***, was reported on November 1, The vehicle suffered damage to the front bumper cover, left fender, left headlamp and left doorAuto Damage Adjuster Ryan M*** completed the estimate in the amount of $3,and payment less her deductible ($2,606.01) was issued to *** *** and CU of TexasAt the time of the inspection, a vehicle evaluation was completedThe actual cash value of the vehicle was determined to be $4,The vehicle’s options, mileage (145,337), condition, and garaging location were all contributing factors in the determination of the actual cash valueAs the damage estimate was less than the actual cash value, the vehicle was determined to be repairable
On April 14, 2017, Auto Damage Supervisor Chad K*** met with *** *** to review the vehicle’s engine damageMrK*** discovered a broken plastic radiator hose nozzle that caused a loss of coolant and subsequent overheatingOriginal estimate photos from November 3, clearly illustrate the radiator hose and radiator assembly intact on the vehicleIn addition, the vehicle’s current mileage is 153,130; the vehicle has been driven 7,additional miles since November 3, There does not appear to have been any accident contact to the radiator hose assembly as the hose is on the opposite side of the vehicle from the impact
There does not appear to be any correlation between the recent engine failure and the previous collisionAt this time, we consider the matter concluded
If you have any additional questions, please contact Claims Manager Terrence E*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:this issue is not resolved.
Regards,
*** ***
August 9,
*** *** Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC 20005-
Regarding: *** *** ***
Policy No: ***
ID No: ***
Dear *** ***:
We received your letter regarding *** ***’s customer service concerns
Our
records show that *** *** was sent a cancellation letter for nonpayment dated January 28, The balance of $was due by February 13, to prevent cancellation, and no valid payment was submitted during this time frameIn regards to having her payments automatically deducted from her account, *** *** went online on January 22, and changed her policy pay method from recurring payments to direct bill, resulting in no payment being taken from her account
On July 3, *** *** reestablished her policy with us, and we advised her to contact the DMV to check for any possible fines/penalties due to her lapse of insurance
If you need additional information, please contact Kim G***, at ###-###-####, extension ***
Sincerely,
Andrea B*** Assistant Vice President
Government Employees Insurance Company
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policyI have carefully reviewed the matter and my findings are as follows:In Ms***’s correspondence she expresses concern regarding GEICO's refusal to remove a driver from her
* at ###-###-####.Very truly yours,Pionne C*** Assistant Vice President of Underwriting
automobile insurance policyShe has advised the driver no longer resides in the same household or will be a regular operator of any of the insured vehiclesMs*** has requested that the policy adjusted accordingly.GEICO's records show the *** *** was involved in a loss with a vehicle insured under the policy in question on October 11, 2013, Due to the fact that *** was not a listed operator prior to the loss and did not have coverage of her own, she was added to the policyOn May 19, 2015, Ms*** contacted GEICO to advise that *** would no longer be a regular operator of the insured vehicles and requested for her to be removedMs*** was advised to provide proof of other insurance to ensure she would no longer be a risk/exposure to the insured vehiclesUnfortunately, Ms*** was unable to provide GEICO with the requested information and she was not removed.While GECO reserves the right to underwrite and rate for the exposure/risk to the insured vehicles, a decision has been made as a matter of good faith to retroactively remove the driver in question to May 20, and credit the policy accordinglyIt is GEICO’s position that all proper procedures have been followed in the handling of the policy in questionIf you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F
RE: Revdex.com ID #:
*** Complainant: *** *** Our Claim #: *** Dear *** ***: Thank you for your inquiry of November 21, On October 13, 2017, Auto Damage Supervisor, Joshua M***, spoke with ***, the owner of *** ***’s body shop of choice, *** *** ***, who agreed he would cover *** ***’s out of pocket rental costs and would file a claim with *** due to parts delays. *** agreed to pay *** ***’s out of pocket rental over the days GEICO covered for this loss On November 27, 2017, MrM*** spoke with *** at *** *** ***. *** advised the agreement still stands and he is working with the branch manager at *** but has still not received an invoice to cut a check for the remaining balance. We do understand *** ***’s frustration however; GEICO has paid ***, on *** ***’s behalf, what we owe for this loss. MrM*** has spoken with *** *** to explain he should send his paid invoice to *** *** ***, as they agreed to cover it If any additional information is needed, please contact, Auto Damage Supervisor, Joshua M*** at ###-###-####