I am writing in response to [redacted] ***’s concerns outlined in your August 9, letter.GEICO Insurance Agency, Inc(GIAI) is a sales and service agent for [redacted] InsuranceAs an agent we must abide by the rates rules and guidelines provided by the carrierAll rates and terms are set by the individual carrier[redacted] purchased [redacted] policy [redacted] to be effective August 15, for a one year termAt the point of sale [redacted] was advised that [redacted] would conduct an exterior inspection of the property to verify the estimated replacement value of the home and that the residence was free of any damage or hazards.After completion of the home inspection, [redacted] increased the dwelling coverage of the home from $625,to $801,The increase in coverage generated an additional premium of $346.In July [redacted] contacted GIAI to dispute the current replacement cost [redacted] provided square footage information for reviewAfter review by [redacted] Underwriting the Dwelling coverage has been amended to $726,It has been approved to make this change retroactive to the previous dwelling increase dateA refund of $will be mailed to [redacted] ***.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B [redacted] GEICO Insurance Agency, Inc
Heather M [redacted] Assistant Vice President May 5, [redacted] Revdex.com KStreet NW, 10th Floor Washington, D.C 20005- Re: Complaint ID: [redacted] Dear Ms [redacted] , We received your correspondence dated April 28, We have not included any personal identifying information in our response We have corresponded with our insured by email and resolved our insured's concern Thank you for providing us with a copy of our insured's bankruptcy documents We have removed the balance of $from her policy effective May 2, We thank our insured for her past patronage, and are happy we could resolve this issue for her If additional information is needed, please contact Joy K [redacted] at 1-800-841-xor [redacted] Sincerely, Heather M [redacted] Assistant Vice President
April 11, Revdex.com of Metro Washington DC & Eastern Pennsylvania [redacted] K Street NW, 10th Floor Washington, DC 20005- RE: Complaint ID: [redacted] Geico Claim #: [redacted] Dear [redacted] : Thank you for your letter of April 3, 2017, regarding the above claimThis loss occurred on September 18, At the time of the loss, it was determined that we would be responsible for damages incurred during the accidentOn September 21, 2015, a GEICO adjuster advised the insured driver of the liability resolution, and he stated that he did not want to schedule his vehicle for repairs at this time, due to the fact that he did not have his deductible available to pay On February 18, 2016, the insured driver called and explained that he was ready to move forward with repairs to his vehicle; however, he had recently gotten an estimate from a body shop which indicated that repairs would cost approximately $1,The GEICO adjuster explained to the insured driver that he had a $2,deductible, and if the estimate showed damages were under $2,then he would be responsible to pay for the damages out of his pocketWe further explained that if the damages were to exceed $2,000, GEICO would cover the damages that exceed $2,An estimate for repairs was not scheduled at that time and there was no further contact from the insured driver March 7, 2017, the insured owner contacted GEICO advising she had the insured vehicle repaired from the damage sustained on September 18, We requested the insured submit supporting documents for the repairs; however she insisted that GEICO schedule an appointment for the quoteAn appointment was scheduled for March 23, even though the insured had had the repairs completed on March 7, GEICO was not given the opportunity to inspect the vehicle prior to these repairs and therefore was unable to verify if the repaired damages matched the facts of the September 18, lossThe insured provided invoices from [redacted] ***These invoices included routine maintenance expenses, which is not covered under the policyThe estimate that the insured provided did not support repairs that matched the facts of the accidentThe invoice also included maintenance expenses for oil change, tire replacement, and air filter In an effort to compromise, GEICO reached an agreement on April 4, with the insuredWe agreed to pay $This amount represented the following: $1,from the March 23, GEICO estimate for front damages, $1,for replacement of strut and ball joints, and $for alignmentThese amounts totaled $2,578.16, which, less the $2,deductible, left the amount paid of $The insured acknowledged that this matter had been resolved to her satisfaction Our file records indicate the insured called our office multiple times during the last few monthsOur records also indicate call were returned within the same business day Should you have further questions, please contact Anna W***, Claims Director, at ###-###-#### Very truly yours, Kim O [redacted] Assistant Vice President - Claims
geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: [redacted] in Woodbury, NY [redacted] November 30, 2015Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10"Floor Washington, DC 20005-3404Attention: [redacted] [redacted] Re: [redacted] Case ID: [redacted] Policy; [redacted] Dear [redacted] :This will acknowledge receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, the above policy was renewed with an effective date of November 28, to insure a [redacted] with a premium of $per six monthsEnclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.On November 27, the insured added a second vehicle (Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,per six months for both vehiclesA multi-car discount in the amount of $per six months was applied to the [redacted] upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $per six monthsThe six month premium of $for the Toyota also includes a multi-car discount in the amount of $per six monthsEnclosed is a copy of the updated policy declarations that were issued on November 28, reflecting the new six month premium of $1,($+ $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Brian O [redacted] Executive OfficeShareholder Owned Companies Not Affiliated With The U.SGovernment
January 5, [redacted] Revdex.com RE: ID Number: [redacted] Claim Number: [redacted] Dear [redacted] : We received your correspondence dated December 28, We have not included any personal identifying information on our response, as you requested On October 27, 2017, the complainant was involved in an automobile accident in which she rear-ended another vehicle She chose not to have her vehicle repaired GEICO paid the claimant for the repairs to his vehicle On November 14, 2017, the complainant had a flat tire and requested a tow to a tire shop We dispatched [redacted] ***to transport the vehicle On November 20, 2017, the complainant called to report additional damage which she believed was the result of an improper tow On November 30, 2017, we sent an auto damage adjuster to inspect the vehicle The adjuster determined the damage could not be related to an improper tow He advised this damage had likely happened when she rear-ended the vehicle in October On January 4, 2018, Hope S***, Manager in our Emergency Road Service Department, called the complainant and advised her of the inspection results She advised that if she wanted to have her vehicle repaired, our automobile adjuster would be able to reopen the October claim with the understanding that repairs would be subject to her $deductible The complainant already had the adjuster’s phone number and stated she would follow up with him As a courtesy, due to the length of the investigation, we paid for days of rental at a cost of $1,We trust this information is sufficient to allow you to close out the complaint If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C [redacted] , at ###-###-####, extension ***Sincerely, Frank P [redacted] , Assistant Vice President
May 23, Revdex.com Attn: [redacted] K StNW, 10th Floor Washington, D.C20005- Re: Customer Name: [redacted] Case Number: [redacted] GEICO Choice Auto Insurance Company Policy Number: [redacted] Dear Ms [redacted] : This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Richardson, TX Regional Office for a reply We apologize for any confusion Ms [redacted] may have experienced regarding the policy effective datesMs***’s policy effective dates have been amended to allow for the claims investigation Our policy records reflect Ms [redacted] spoke with a Service Supervisor, on May 17, 2016, and requested a Manager return the callOur Service Manager, Kristen W***, called and spoke with Ms [redacted] on May 18, MsW [redacted] advised Ms [redacted] she would review the situation and contact her with the resolution MsW [redacted] called and spoke with Ms***, on May 20, 2016, and advised the policy effective dates were changed in order to move forward with the claims investigationMs [redacted] understood and was satisfied with the outcome We thank Ms [redacted] for her businessWe look forward to continuing to serve her insurance needs for years to come If you need additional information, please contact Patti K [redacted] by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at [redacted] Sincerely, Matthew Z [redacted] Assistant Vice President Cc: [redacted] Los Lunas NM 87031-
October 20, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street NW, 10th Floor Washington, DC 20005- RE: File Number: [redacted] Dear [redacted] : Thank you for your letter of October 12, regarding the above consumer’s claim On January 26, 2015, the consumer was involved in a collision loss and the loss was subsequently reported to us on the same dayOn February 18, 2015, we prepared a repair estimate for the consumer’s vehicle totaling $2,We issued a payment for the repair estimate, minus the consumer’s deductible of $1,000, to the consumer’s body shop of choice, [redacted] Auto Painting and Body Works GEICO has no affiliation with [redacted] Auto Painting and Body Works and we are not able to warranty or guarantee any of the repair work completed by the body shopAs an advocate for the consumer, we have contacted [redacted] Auto Painting and Body Works and advised of the repair quality concerns the consumer has expressedWe have also provided [redacted] Auto Painting and Body Works with the information for the consumer’s new repair facility of choice, [redacted] Auto Body in Volo, Illinois in order to facilitate communication between the two shops If you have any further questions, please feel free to contact our South Florida Manager, Evan R***, at ###-###-#### Very truly yours, Ryan W [redacted] Assistant Vice President RW/sdh
December 7, [redacted] Revdex.com RE: ID Number: [redacted] Claim Number: [redacted] Dear [redacted] : We received your December 4, correspondence We have not included any personal identifying information on our response, as you requestedWe reviewed the customer’s inquiry to your office regarding their claim In our review of this claim, we were unable to directly link the lift gate shock issues to the other damage on the vehicle, but since the problems the customer is experiencing are in the general area of the impact, we have made a business decision to include it as part of this claim We have informed the customer of our decision and they are satisfied with our handling.Additionally, we reviewed our records for missed calls or voicemails from the customer, and we did not find any instances where we received a call or voicemail for [redacted] from this customerWe have apologized to the customer for any delayed responses and are happy to report all concerns have been resolved.If we can be of any further assistance, please contact [redacted] , field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted] @geico.com.Sincerely,Frank P [redacted] Assistant Vice President
June 20, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-#### RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: ***-GEICO General Dear Ms [redacted] : Thank you for your recent inquiry dated June 13, I welcome the opportunity to discuss Mrs [redacted] ’s automobile policy concerns On December 4, 2015, Mrs [redacted] contacted GEICO to add a [redacted] to the policyMrs [redacted] also advised that she and her husband were permanently living in Tennessee but still had a home in Louisiana as wellAt that time, the address was updated to the Tennessee address and the [redacted] was added to the policyMrs [redacted] advised that they [redacted] would remain registered in Louisiana and the [redacted] would be registered in TennesseeShe also requested that all mail still go to the Louisiana addressThe policy was updated as requested On February 22, 2016, Mrs [redacted] contacted GEICO and advised that the state of Louisiana needed proof of coverage for the ***The agent emailed the insurance binder for the [redacted] to Mrs [redacted] as requestedThe agent also advised Mrs [redacted] that the [redacted] would need to be re-registered in the state of Tennessee since it was now her permanent address On March 3, 2016, Mrs [redacted] contacted GEICO and advised that the [redacted] was now registered in the state of TennesseeShe also requested to change the mailing address to the Tennessee addressThe policy was updated as Mrs [redacted] requested On June 13, 2016, Mrs [redacted] contacted GEICO due to Mr [redacted] ’s Louisiana license being suspended due to a lapse in coverage on his [redacted] effective December 5, GEICO updated the Louisiana database to show continuous coverage for the [redacted] as GEICO does not indicate any lapse in coverage effective December 5, On June 17, 2016, Chelsea G [redacted] contacted Mrs [redacted] in reference to the fines on Mr [redacted] ’s licenseMrs [redacted] advised that she had not yet paid the fines that her husband is just unable to receive a Tennessee licenseMsG [redacted] emailed Mrs [redacted] the attached letter providing proof that Mr [redacted] had continuous coverage on the [redacted] from December 5, until February 29, MsG [redacted] also advised Mrs [redacted] that the Louisiana database updates would be processed on June 22, 2016, as the updates only process each Wednesday We apologize for any inconvenience and frustration this has caused Mrand Mrs [redacted] and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-#### Her office hours are Monday through Friday, 8:a.mto 4:p.mEST Sincerely, Brandon T [redacted] Underwriting Manager Enclosure: Out of Force Letter Tell us why here
November 22, 2107Case ID: [redacted] RE: [redacted] ***I am in receipt of your correspondence dated November 20, regarding the above-mentioned complainantI am responding to your request for information as it speaks to policy and billing concerns expressed in [redacted] ***’s correspondence.After reviewing [redacted] ***’s concerns, I reached out to our service supervisor and had him contact [redacted] ***He called [redacted] and cancelled her policy flat and advised [redacted] of her refundHe also confirmed that her old policy was cancelled effective 11/20/and sent a copy of the cancellation confirmation [redacted] was happy that a supervisor called her back since she was not expecting a callback.I trust this satisfies the explanation concerns revealed in [redacted] ***’s complaint.Sincerely,Carole T [redacted] GEICO Insurance Agency, Inc
We have received your request for assistance on behalf of [redacted] A response to Mr [redacted] has been sent via United States Post Office mailThe following is a summary of thatresponseWe recently sent Mr [redacted] a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing ProgramThis program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.There was no promise made of providing the exact same rates as Mr [redacted] 's parentsWhen rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premiumSince Mr [redacted] resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.Our records show that Mr [redacted] ’s father has chosen to continue to insure his son's vehicleIn order to provide coverage, we established a separate policy for his location în Oregon.If you have any additional questions, please contact our analyst, Mary A [redacted] , at ###-###-####, extensign 5508,Sincerely, Gregory J [redacted] Assistant Vice President GEICO General insurance Company
This will acknowledge receipt of your July 21, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that on March 24, the above policy was established in the name of [redacted] Jrto insure a [redacted] with a rated location of Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposureA letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the changeA copy of the letter is enclosed.To date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY location is currently his primary place of residencyThe submitted bank statements do not support a Wappingers Falls, NY rated location, and the insured’s paystub reflects New York City taxesThe insured was informed that the Brooklyn, NY rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY Our company does not accept lease agreements or a post office box as proof of residency.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O [redacted] Executive Office
January 22, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St NW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: January 7, COMPANY: GEICO Indemnity Company Dear [redacted] : Our insured, [redacted] ***, was involved in a single vehicle accident on January 7, [redacted] subsequently filed a claim through GEICO for the damage to his [redacted] [redacted] ***’s vehicle was inspected by a local body shop, [redacted] , on January 9, [redacted] took photographs of the vehicle and sent them to GEICO along with their estimated cost to repair the vehicle The estimated repair cost of [redacted] ***’s vehicle came to $11,441.66; as reviewed by GEICO Auto Damage Adjuster James Samuel P [redacted] Note MrP [redacted] goes by his middle name, Samuel, or Sam for short On January 10, 2018, MrP [redacted] reviewed the estimate and ran a total loss evaluation to determine the market value of the vehicle Upon receiving the value, MrP [redacted] confirmed the vehicle was a total loss On January 11, 2018, MrP [redacted] sent a request for a salvage value of the vehicle in the event [redacted] wanted to retain the salvage vehicle Later that day, MrP [redacted] emailed the total loss information, including a copy of the total loss evaluation, showing the vehicle value to be valued at $8, The email also included an outline of options for if [redacted] if wanted to retain the vehicle or surrender the vehicle for GEICO to take possession of The email contained color coded “highlights” in the text to correspond the retention process with the retention settlement amount, versus the surrender process with the surrender settlement amount On the afternoon of January 11, 2018, [redacted] called in to GEICO to advise that he had done some restorations his vehicle and would not accept GEICO’s offer He mentioned putting a new engine in the car and that he would be sending in documentation to support the restorations MrP [redacted] contacted [redacted] and discussed the total loss evaluation with him [redacted] also advised that he did not have any mode of transportation as a result of the loss On January 12, 2018, MrP [redacted] called [redacted] with a rental reservation number to address [redacted] ***’s not having any transportation MrP [redacted] also advised [redacted] he would review the receipts sent in for the engine replacement in order to have it factored in to the evaluation of the vehicle After verifying additional information, MrP [redacted] updated the evaluation to reflect the engine replacement On January 13, MrP [redacted] emailed a copy of the updated evaluation to [redacted] *** On January 15, GEICO Internal Auto Damage Supervisor Bradley G [redacted] contacted [redacted] to discuss the updated total loss evaluation [redacted] advised he would accept the settlement and surrender the vehicle to GEICO On January 18, GEICO received completed total loss settlement paperwork back from [redacted] and payment to [redacted] was overnighted accordingly If there are any additional questions, please feel free to contact Claims Manager Donald T [redacted] at ###-###-#### Sincerely, Paul M [redacted] Assistant Vice President CC: [redacted] [redacted] Casper, WY***
We received your correspondence dated March 21, 2016, and have not included any personal identifying informationWe attempted to contact our insured to discuss this on March 24, 2016, however we were unsuccessful in reaching them.On February 13, 2016, we mailed renewal paperwork with our insured’s billing statement advising his full six month payment of $would be due on March 18, Our insured contacted us on March 18, 2016, with a request to change his current one payment plan to our monthly payment option, Our customer Service representative advised our insured that he would have six monthly payments of $due on the 18th of each monthOur representative advised that a minimum payment of $was required and a payment was made by credit card which included a $service feeOur insured was offered Electronic Funds Transfer (EFT) as a payment option for his future payments where payments are automatically debited from the customer’s banking account and includes a $service feeOur insured elected to enroll in the Electronic Funds Transfer (EFT) service at that timeBecause our service representative took only a partial payment of $for the month of March, a balance of $was left outstandingThis remaining balance for March was reflected on the billing statement we mailed on March 19, and was due immediatelyHowever, after further review, we have determined that we did not appropriately advise our insured of the remaining balance and as an exception the $has been removedAn adjusted billing statement will be mailed to our insured reflecting this change.We apologize for the miscommunication and inconvenience this may have causedIf additional information is needed to close your file, please contact Cindi T [redacted] at I +###-###-#### or [redacted] ,Sincerely, Heather M [redacted] Assistant Vice President
We are in receipt of [redacted] ’s rejection of our August 9, response.The cancellation notice that was mailed to [redacted] on January 28, was mailed to the address listed on her declaration pageThe address listed was [redacted] Raleigh NC [redacted] Prior to the mailing of the cancellation notice, we had not been informed by [redacted] to update her address.When [redacted] reissued her policy on July 3, she informed us of her new address and her policy was updated at that time.We trust this information has been sufficientIf you have additional questions, please contact Kim G***, at ###-###-####, extension ***.Sincerely,Andrea B [redacted] Assistant Vice President Government Employees Insurance Company
May 13, 2015Dear [redacted] ***:Thank you for your May 6, inquiry,On February 26, 2015, our insured, [redacted] , reported a claim and indicated he was involved in an accident while driving a car rented from [redacted] Car RentalOn March 2, 2015, we obtained a copy of the rental agreement confirming the rental vehicle would be covered under [redacted] ’s Collision coverage.On April 3, 2015, [redacted] submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $Unfortunately, we did not issue payment until May 11, 2015.We apologize for any delay on our part in reviewing the subrogation demand from [redacted] and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to [redacted] 's premium.Should you have any further questions, please contact Kim R [redacted] , Claims Manager, at ###-###-####,Sincerely,Carl T.Assistant Vice President
My vehicle has never been on my parents insurance at allIt's my own vehicleThis company has lied and they said they add medical when I started full coverage on the phone with them but they don't keep records past 30daysPlus this is my own policy for my car But they never add it when they were supposed to they are covering up there mistake to advoid settle this claim with me by law they have to settle and pay up for this claimThis is not the first time Geico has done this to peopleI did have that coverage but they took it off before it was put down also they tried to remove my coverage with out my consentAnd with out telling meClaim is not settleI demand to be compensated for my pain and suffering from this wreck and have my hospital bill paid for to resolve this matter Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
performed at [redacted] , Virgina [redacted] notified GEICO of their diagnostic findings on March 8, Some issues found during the diagnosis were unrelated to the loss, including worn tires, two bent wheels, damaged valve cover gaskets and routine brake fluid maintenance A GEICO supervisor reviewed these items with [redacted] on March 10, 2017, and March 13, GEICO was able to relate issues with the I-Drive Controller, A/C Freon, Cup Holder, and Reflector to the loss The repairs for the cup holder and reflector were authorized by GEICO on March 16, The issues with the I-Drive Controller and A/C Freon were found to be warranty issues from the original repair to be handled by [redacted] *** [redacted] and [redacted] were not able to reach an immediate agreement regarding the amount to be paid for warranty work On March 28, 2017, GEICO agreed to pay for the I-Drive Controller and A/C Freon in an effort to expedite the repairs [redacted] was notified by [redacted] the vehicle would be ready for piby close of business on March 29, [redacted] has since picked up the vehicles from the repair facility A GEICO Supervisor spoke with [redacted] on April 4, [redacted] stated that everything was working properly with the exception of the left front driver’s side window, which was not identified as a problem during previous discussions The GEICO Supervisor contacted [redacted] and left a voice mail message for Justin S [redacted] to discuss the window We apologize for the inconvenience and empathize with [redacted] ***’s and [redacted] ’s situation If there are any further questions, please contact Auto Damage Manager, Matthew M [redacted] at ###-###-#### or by electronic mail at [redacted] @geico.com Sincerely,Angela R
Thank you for your follow up inquiry dated December 9, 2015.We have completed a follow up review of Mr [redacted] 's complaintIn the interest of assisting our customer We have decided to cover 50% of the cost of repairs incurred by Mr [redacted] for the additional damagesOur position remains that these items are unrelated to his loss, however in the interest of resolving this we have agreed to the 50% payment.This offer has been communicated to Mr [redacted] and acceptedPayment in the amount of $was issued on December 11, to Mr [redacted] directly for the 50% portion of the bill.lf any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or [redacted] .Sincerely,Pionne C***Assistant Vice President
October 10, 2016 *** ***Revdex.com RE: ID Number: ***
Complainant: *** *** Claim Number: *** Dear Ms***: Thank you for your October 5, inquiry. In response to the complaint from Mr***, we reviewed the claim fileWhile it is possible Mr***’s attempts to reach our adjuster and supervisor were unsuccessful, contact was made with him on October 5, and the customer’s concerns were resolvedWe regret Mr*** experienced any frustration due to our handling of the claimIt is always our goal to provide excellent customer service and always be responsive to the needs of our customers. Since receipt of this complaint we met with Mr*** and identified $2,worth of additional damages related to the lossWe also secured the tow bill referenced in the complaint and compensated for the original estimate, supplemental damages and the tow bill At this time the matter has been resolved with Mr***Again, we apologize for any inconvenience or frustration this matter has causedWe appreciate the feedback and will strive to exceed Mr***’s expectation should he file a claim in the future If additional information is needed, please contact Andrew N***, Field Claims Manager, at ###-###-####. Sincerely, Carl AT***Assistant Vice President
I am writing in response to [redacted] ***’s concerns outlined in your August 9, letter.GEICO Insurance Agency, Inc(GIAI) is a sales and service agent for [redacted] InsuranceAs an agent we must abide by the rates rules and guidelines provided by the carrierAll rates and terms are set by the individual carrier[redacted] purchased [redacted] policy [redacted] to be effective August 15, for a one year termAt the point of sale [redacted] was advised that [redacted] would conduct an exterior inspection of the property to verify the estimated replacement value of the home and that the residence was free of any damage or hazards.After completion of the home inspection, [redacted] increased the dwelling coverage of the home from $625,to $801,The increase in coverage generated an additional premium of $346.In July [redacted] contacted GIAI to dispute the current replacement cost [redacted] provided square footage information for reviewAfter review by [redacted] Underwriting the Dwelling coverage has been amended to $726,It has been approved to make this change retroactive to the previous dwelling increase dateA refund of $will be mailed to [redacted] ***.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B [redacted] GEICO Insurance Agency, Inc
Heather M [redacted] Assistant Vice President May 5, [redacted] Revdex.com KStreet NW, 10th Floor Washington, D.C 20005- Re: Complaint ID: [redacted] Dear Ms [redacted] , We received your correspondence dated April 28, We have not included any personal identifying information in our response We have corresponded with our insured by email and resolved our insured's concern Thank you for providing us with a copy of our insured's bankruptcy documents We have removed the balance of $from her policy effective May 2, We thank our insured for her past patronage, and are happy we could resolve this issue for her If additional information is needed, please contact Joy K [redacted] at 1-800-841-xor [redacted] Sincerely, Heather M [redacted] Assistant Vice President
April 11, Revdex.com of Metro Washington DC & Eastern Pennsylvania [redacted] K Street NW, 10th Floor Washington, DC 20005- RE: Complaint ID: [redacted] Geico Claim #: [redacted] Dear [redacted] : Thank you for your letter of April 3, 2017, regarding the above claimThis loss occurred on September 18, At the time of the loss, it was determined that we would be responsible for damages incurred during the accidentOn September 21, 2015, a GEICO adjuster advised the insured driver of the liability resolution, and he stated that he did not want to schedule his vehicle for repairs at this time, due to the fact that he did not have his deductible available to pay On February 18, 2016, the insured driver called and explained that he was ready to move forward with repairs to his vehicle; however, he had recently gotten an estimate from a body shop which indicated that repairs would cost approximately $1,The GEICO adjuster explained to the insured driver that he had a $2,deductible, and if the estimate showed damages were under $2,then he would be responsible to pay for the damages out of his pocketWe further explained that if the damages were to exceed $2,000, GEICO would cover the damages that exceed $2,An estimate for repairs was not scheduled at that time and there was no further contact from the insured driver March 7, 2017, the insured owner contacted GEICO advising she had the insured vehicle repaired from the damage sustained on September 18, We requested the insured submit supporting documents for the repairs; however she insisted that GEICO schedule an appointment for the quoteAn appointment was scheduled for March 23, even though the insured had had the repairs completed on March 7, GEICO was not given the opportunity to inspect the vehicle prior to these repairs and therefore was unable to verify if the repaired damages matched the facts of the September 18, lossThe insured provided invoices from [redacted] ***These invoices included routine maintenance expenses, which is not covered under the policyThe estimate that the insured provided did not support repairs that matched the facts of the accidentThe invoice also included maintenance expenses for oil change, tire replacement, and air filter In an effort to compromise, GEICO reached an agreement on April 4, with the insuredWe agreed to pay $This amount represented the following: $1,from the March 23, GEICO estimate for front damages, $1,for replacement of strut and ball joints, and $for alignmentThese amounts totaled $2,578.16, which, less the $2,deductible, left the amount paid of $The insured acknowledged that this matter had been resolved to her satisfaction Our file records indicate the insured called our office multiple times during the last few monthsOur records also indicate call were returned within the same business day Should you have further questions, please contact Anna W***, Claims Director, at ###-###-#### Very truly yours, Kim O [redacted] Assistant Vice President - Claims
geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: [redacted] in Woodbury, NY [redacted] November 30, 2015Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K StNW, 10"Floor Washington, DC 20005-3404Attention: [redacted] [redacted] Re: [redacted] Case ID: [redacted] Policy; [redacted] Dear [redacted] :This will acknowledge receipt of your November 30, inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, the above policy was renewed with an effective date of November 28, to insure a [redacted] with a premium of $per six monthsEnclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.On November 27, the insured added a second vehicle (Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,per six months for both vehiclesA multi-car discount in the amount of $per six months was applied to the [redacted] upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $per six monthsThe six month premium of $for the Toyota also includes a multi-car discount in the amount of $per six monthsEnclosed is a copy of the updated policy declarations that were issued on November 28, reflecting the new six month premium of $1,($+ $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Brian O [redacted] Executive OfficeShareholder Owned Companies Not Affiliated With The U.SGovernment
January 5, [redacted] Revdex.com RE: ID Number: [redacted] Claim Number: [redacted] Dear [redacted] : We received your correspondence dated December 28, We have not included any personal identifying information on our response, as you requested On October 27, 2017, the complainant was involved in an automobile accident in which she rear-ended another vehicle She chose not to have her vehicle repaired GEICO paid the claimant for the repairs to his vehicle On November 14, 2017, the complainant had a flat tire and requested a tow to a tire shop We dispatched [redacted] ***to transport the vehicle On November 20, 2017, the complainant called to report additional damage which she believed was the result of an improper tow On November 30, 2017, we sent an auto damage adjuster to inspect the vehicle The adjuster determined the damage could not be related to an improper tow He advised this damage had likely happened when she rear-ended the vehicle in October On January 4, 2018, Hope S***, Manager in our Emergency Road Service Department, called the complainant and advised her of the inspection results She advised that if she wanted to have her vehicle repaired, our automobile adjuster would be able to reopen the October claim with the understanding that repairs would be subject to her $deductible The complainant already had the adjuster’s phone number and stated she would follow up with him As a courtesy, due to the length of the investigation, we paid for days of rental at a cost of $1,We trust this information is sufficient to allow you to close out the complaint If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C [redacted] , at ###-###-####, extension ***Sincerely, Frank P [redacted] , Assistant Vice President
May 23, Revdex.com Attn: [redacted] K StNW, 10th Floor Washington, D.C20005- Re: Customer Name: [redacted] Case Number: [redacted] GEICO Choice Auto Insurance Company Policy Number: [redacted] Dear Ms [redacted] : This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Richardson, TX Regional Office for a reply We apologize for any confusion Ms [redacted] may have experienced regarding the policy effective datesMs***’s policy effective dates have been amended to allow for the claims investigation Our policy records reflect Ms [redacted] spoke with a Service Supervisor, on May 17, 2016, and requested a Manager return the callOur Service Manager, Kristen W***, called and spoke with Ms [redacted] on May 18, MsW [redacted] advised Ms [redacted] she would review the situation and contact her with the resolution MsW [redacted] called and spoke with Ms***, on May 20, 2016, and advised the policy effective dates were changed in order to move forward with the claims investigationMs [redacted] understood and was satisfied with the outcome We thank Ms [redacted] for her businessWe look forward to continuing to serve her insurance needs for years to come If you need additional information, please contact Patti K [redacted] by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at [redacted] Sincerely, Matthew Z [redacted] Assistant Vice President Cc: [redacted] Los Lunas NM 87031-
October 20, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street NW, 10th Floor Washington, DC 20005- RE: File Number: [redacted] Dear [redacted] : Thank you for your letter of October 12, regarding the above consumer’s claim On January 26, 2015, the consumer was involved in a collision loss and the loss was subsequently reported to us on the same dayOn February 18, 2015, we prepared a repair estimate for the consumer’s vehicle totaling $2,We issued a payment for the repair estimate, minus the consumer’s deductible of $1,000, to the consumer’s body shop of choice, [redacted] Auto Painting and Body Works GEICO has no affiliation with [redacted] Auto Painting and Body Works and we are not able to warranty or guarantee any of the repair work completed by the body shopAs an advocate for the consumer, we have contacted [redacted] Auto Painting and Body Works and advised of the repair quality concerns the consumer has expressedWe have also provided [redacted] Auto Painting and Body Works with the information for the consumer’s new repair facility of choice, [redacted] Auto Body in Volo, Illinois in order to facilitate communication between the two shops If you have any further questions, please feel free to contact our South Florida Manager, Evan R***, at ###-###-#### Very truly yours, Ryan W [redacted] Assistant Vice President RW/sdh
December 7, [redacted] Revdex.com RE: ID Number: [redacted] Claim Number: [redacted] Dear [redacted] : We received your December 4, correspondence We have not included any personal identifying information on our response, as you requestedWe reviewed the customer’s inquiry to your office regarding their claim In our review of this claim, we were unable to directly link the lift gate shock issues to the other damage on the vehicle, but since the problems the customer is experiencing are in the general area of the impact, we have made a business decision to include it as part of this claim We have informed the customer of our decision and they are satisfied with our handling.Additionally, we reviewed our records for missed calls or voicemails from the customer, and we did not find any instances where we received a call or voicemail for [redacted] from this customerWe have apologized to the customer for any delayed responses and are happy to report all concerns have been resolved.If we can be of any further assistance, please contact [redacted] , field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted] @geico.com.Sincerely,Frank P [redacted] Assistant Vice President
June 20, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-#### RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: ***-GEICO General Dear Ms [redacted] : Thank you for your recent inquiry dated June 13, I welcome the opportunity to discuss Mrs [redacted] ’s automobile policy concerns On December 4, 2015, Mrs [redacted] contacted GEICO to add a [redacted] to the policyMrs [redacted] also advised that she and her husband were permanently living in Tennessee but still had a home in Louisiana as wellAt that time, the address was updated to the Tennessee address and the [redacted] was added to the policyMrs [redacted] advised that they [redacted] would remain registered in Louisiana and the [redacted] would be registered in TennesseeShe also requested that all mail still go to the Louisiana addressThe policy was updated as requested On February 22, 2016, Mrs [redacted] contacted GEICO and advised that the state of Louisiana needed proof of coverage for the ***The agent emailed the insurance binder for the [redacted] to Mrs [redacted] as requestedThe agent also advised Mrs [redacted] that the [redacted] would need to be re-registered in the state of Tennessee since it was now her permanent address On March 3, 2016, Mrs [redacted] contacted GEICO and advised that the [redacted] was now registered in the state of TennesseeShe also requested to change the mailing address to the Tennessee addressThe policy was updated as Mrs [redacted] requested On June 13, 2016, Mrs [redacted] contacted GEICO due to Mr [redacted] ’s Louisiana license being suspended due to a lapse in coverage on his [redacted] effective December 5, GEICO updated the Louisiana database to show continuous coverage for the [redacted] as GEICO does not indicate any lapse in coverage effective December 5, On June 17, 2016, Chelsea G [redacted] contacted Mrs [redacted] in reference to the fines on Mr [redacted] ’s licenseMrs [redacted] advised that she had not yet paid the fines that her husband is just unable to receive a Tennessee licenseMsG [redacted] emailed Mrs [redacted] the attached letter providing proof that Mr [redacted] had continuous coverage on the [redacted] from December 5, until February 29, MsG [redacted] also advised Mrs [redacted] that the Louisiana database updates would be processed on June 22, 2016, as the updates only process each Wednesday We apologize for any inconvenience and frustration this has caused Mrand Mrs [redacted] and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-#### Her office hours are Monday through Friday, 8:a.mto 4:p.mEST Sincerely, Brandon T [redacted] Underwriting Manager Enclosure: Out of Force Letter Tell us why here
November 22, 2107Case ID: [redacted] RE: [redacted] ***I am in receipt of your correspondence dated November 20, regarding the above-mentioned complainantI am responding to your request for information as it speaks to policy and billing concerns expressed in [redacted] ***’s correspondence.After reviewing [redacted] ***’s concerns, I reached out to our service supervisor and had him contact [redacted] ***He called [redacted] and cancelled her policy flat and advised [redacted] of her refundHe also confirmed that her old policy was cancelled effective 11/20/and sent a copy of the cancellation confirmation [redacted] was happy that a supervisor called her back since she was not expecting a callback.I trust this satisfies the explanation concerns revealed in [redacted] ***’s complaint.Sincerely,Carole T [redacted] GEICO Insurance Agency, Inc
We have received your request for assistance on behalf of [redacted] A response to Mr [redacted] has been sent via United States Post Office mailThe following is a summary of thatresponseWe recently sent Mr [redacted] a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing ProgramThis program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.There was no promise made of providing the exact same rates as Mr [redacted] 's parentsWhen rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premiumSince Mr [redacted] resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.Our records show that Mr [redacted] ’s father has chosen to continue to insure his son's vehicleIn order to provide coverage, we established a separate policy for his location în Oregon.If you have any additional questions, please contact our analyst, Mary A [redacted] , at ###-###-####, extensign 5508,Sincerely, Gregory J [redacted] Assistant Vice President GEICO General insurance Company
This will acknowledge receipt of your July 21, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that on March 24, the above policy was established in the name of [redacted] Jrto insure a [redacted] with a rated location of Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposureA letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the changeA copy of the letter is enclosed.To date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY location is currently his primary place of residencyThe submitted bank statements do not support a Wappingers Falls, NY rated location, and the insured’s paystub reflects New York City taxesThe insured was informed that the Brooklyn, NY rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY Our company does not accept lease agreements or a post office box as proof of residency.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O [redacted] Executive Office
January 22, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St NW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] DATE OF LOSS: January 7, COMPANY: GEICO Indemnity Company Dear [redacted] : Our insured, [redacted] ***, was involved in a single vehicle accident on January 7, [redacted] subsequently filed a claim through GEICO for the damage to his [redacted] [redacted] ***’s vehicle was inspected by a local body shop, [redacted] , on January 9, [redacted] took photographs of the vehicle and sent them to GEICO along with their estimated cost to repair the vehicle The estimated repair cost of [redacted] ***’s vehicle came to $11,441.66; as reviewed by GEICO Auto Damage Adjuster James Samuel P [redacted] Note MrP [redacted] goes by his middle name, Samuel, or Sam for short On January 10, 2018, MrP [redacted] reviewed the estimate and ran a total loss evaluation to determine the market value of the vehicle Upon receiving the value, MrP [redacted] confirmed the vehicle was a total loss On January 11, 2018, MrP [redacted] sent a request for a salvage value of the vehicle in the event [redacted] wanted to retain the salvage vehicle Later that day, MrP [redacted] emailed the total loss information, including a copy of the total loss evaluation, showing the vehicle value to be valued at $8, The email also included an outline of options for if [redacted] if wanted to retain the vehicle or surrender the vehicle for GEICO to take possession of The email contained color coded “highlights” in the text to correspond the retention process with the retention settlement amount, versus the surrender process with the surrender settlement amount On the afternoon of January 11, 2018, [redacted] called in to GEICO to advise that he had done some restorations his vehicle and would not accept GEICO’s offer He mentioned putting a new engine in the car and that he would be sending in documentation to support the restorations MrP [redacted] contacted [redacted] and discussed the total loss evaluation with him [redacted] also advised that he did not have any mode of transportation as a result of the loss On January 12, 2018, MrP [redacted] called [redacted] with a rental reservation number to address [redacted] ***’s not having any transportation MrP [redacted] also advised [redacted] he would review the receipts sent in for the engine replacement in order to have it factored in to the evaluation of the vehicle After verifying additional information, MrP [redacted] updated the evaluation to reflect the engine replacement On January 13, MrP [redacted] emailed a copy of the updated evaluation to [redacted] *** On January 15, GEICO Internal Auto Damage Supervisor Bradley G [redacted] contacted [redacted] to discuss the updated total loss evaluation [redacted] advised he would accept the settlement and surrender the vehicle to GEICO On January 18, GEICO received completed total loss settlement paperwork back from [redacted] and payment to [redacted] was overnighted accordingly If there are any additional questions, please feel free to contact Claims Manager Donald T [redacted] at ###-###-#### Sincerely, Paul M [redacted] Assistant Vice President CC: [redacted] [redacted] Casper, WY***
We received your correspondence dated March 21, 2016, and have not included any personal identifying informationWe attempted to contact our insured to discuss this on March 24, 2016, however we were unsuccessful in reaching them.On February 13, 2016, we mailed renewal paperwork with our insured’s billing statement advising his full six month payment of $would be due on March 18, Our insured contacted us on March 18, 2016, with a request to change his current one payment plan to our monthly payment option, Our customer Service representative advised our insured that he would have six monthly payments of $due on the 18th of each monthOur representative advised that a minimum payment of $was required and a payment was made by credit card which included a $service feeOur insured was offered Electronic Funds Transfer (EFT) as a payment option for his future payments where payments are automatically debited from the customer’s banking account and includes a $service feeOur insured elected to enroll in the Electronic Funds Transfer (EFT) service at that timeBecause our service representative took only a partial payment of $for the month of March, a balance of $was left outstandingThis remaining balance for March was reflected on the billing statement we mailed on March 19, and was due immediatelyHowever, after further review, we have determined that we did not appropriately advise our insured of the remaining balance and as an exception the $has been removedAn adjusted billing statement will be mailed to our insured reflecting this change.We apologize for the miscommunication and inconvenience this may have causedIf additional information is needed to close your file, please contact Cindi T [redacted] at I +###-###-#### or [redacted] ,Sincerely, Heather M [redacted] Assistant Vice President
We are in receipt of [redacted] ’s rejection of our August 9, response.The cancellation notice that was mailed to [redacted] on January 28, was mailed to the address listed on her declaration pageThe address listed was [redacted] Raleigh NC [redacted] Prior to the mailing of the cancellation notice, we had not been informed by [redacted] to update her address.When [redacted] reissued her policy on July 3, she informed us of her new address and her policy was updated at that time.We trust this information has been sufficientIf you have additional questions, please contact Kim G***, at ###-###-####, extension ***.Sincerely,Andrea B [redacted] Assistant Vice President Government Employees Insurance Company
May 13, 2015Dear [redacted] ***:Thank you for your May 6, inquiry,On February 26, 2015, our insured, [redacted] , reported a claim and indicated he was involved in an accident while driving a car rented from [redacted] Car RentalOn March 2, 2015, we obtained a copy of the rental agreement confirming the rental vehicle would be covered under [redacted] ’s Collision coverage.On April 3, 2015, [redacted] submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $Unfortunately, we did not issue payment until May 11, 2015.We apologize for any delay on our part in reviewing the subrogation demand from [redacted] and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to [redacted] 's premium.Should you have any further questions, please contact Kim R [redacted] , Claims Manager, at ###-###-####,Sincerely,Carl T.Assistant Vice President
My vehicle has never been on my parents insurance at allIt's my own vehicleThis company has lied and they said they add medical when I started full coverage on the phone with them but they don't keep records past 30daysPlus this is my own policy for my car But they never add it when they were supposed to they are covering up there mistake to advoid settle this claim with me by law they have to settle and pay up for this claimThis is not the first time Geico has done this to peopleI did have that coverage but they took it off before it was put down also they tried to remove my coverage with out my consentAnd with out telling meClaim is not settleI demand to be compensated for my pain and suffering from this wreck and have my hospital bill paid for to resolve this matter Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
performed at [redacted] , Virgina [redacted] notified GEICO of their diagnostic findings on March 8, Some issues found during the diagnosis were unrelated to the loss, including worn tires, two bent wheels, damaged valve cover gaskets and routine brake fluid maintenance A GEICO supervisor reviewed these items with [redacted] on March 10, 2017, and March 13, GEICO was able to relate issues with the I-Drive Controller, A/C Freon, Cup Holder, and Reflector to the loss The repairs for the cup holder and reflector were authorized by GEICO on March 16, The issues with the I-Drive Controller and A/C Freon were found to be warranty issues from the original repair to be handled by [redacted] *** [redacted] and [redacted] were not able to reach an immediate agreement regarding the amount to be paid for warranty work On March 28, 2017, GEICO agreed to pay for the I-Drive Controller and A/C Freon in an effort to expedite the repairs [redacted] was notified by [redacted] the vehicle would be ready for piby close of business on March 29, [redacted] has since picked up the vehicles from the repair facility A GEICO Supervisor spoke with [redacted] on April 4, [redacted] stated that everything was working properly with the exception of the left front driver’s side window, which was not identified as a problem during previous discussions The GEICO Supervisor contacted [redacted] and left a voice mail message for Justin S [redacted] to discuss the window We apologize for the inconvenience and empathize with [redacted] ***’s and [redacted] ’s situation If there are any further questions, please contact Auto Damage Manager, Matthew M [redacted] at ###-###-#### or by electronic mail at [redacted] @geico.com Sincerely,Angela R
Thank you for your follow up inquiry dated December 9, 2015.We have completed a follow up review of Mr [redacted] 's complaintIn the interest of assisting our customer We have decided to cover 50% of the cost of repairs incurred by Mr [redacted] for the additional damagesOur position remains that these items are unrelated to his loss, however in the interest of resolving this we have agreed to the 50% payment.This offer has been communicated to Mr [redacted] and acceptedPayment in the amount of $was issued on December 11, to Mr [redacted] directly for the 50% portion of the bill.lf any additional information is needed please contact Jenna W***, Consumer Relations Administrator at ###-###-#### or [redacted] .Sincerely,Pionne C***Assistant Vice President
October 10, 2016 *** ***Revdex.com RE: ID Number: ***
Complainant: *** *** Claim Number: *** Dear Ms***: Thank you for your October 5, inquiry. In response to the complaint from Mr***, we reviewed the claim fileWhile it is possible Mr***’s attempts to reach our adjuster and supervisor were unsuccessful, contact was made with him on October 5, and the customer’s concerns were resolvedWe regret Mr*** experienced any frustration due to our handling of the claimIt is always our goal to provide excellent customer service and always be responsive to the needs of our customers. Since receipt of this complaint we met with Mr*** and identified $2,worth of additional damages related to the lossWe also secured the tow bill referenced in the complaint and compensated for the original estimate, supplemental damages and the tow bill At this time the matter has been resolved with Mr***Again, we apologize for any inconvenience or frustration this matter has causedWe appreciate the feedback and will strive to exceed Mr***’s expectation should he file a claim in the future If additional information is needed, please contact Andrew N***, Field Claims Manager, at ###-###-####. Sincerely, Carl AT***Assistant Vice President