The limit of the property damage coverage on our insured's policy is $5,000.00. Therefore, this is the most we can offer Mr. [redacted] to settle his claim. This includes the damage to his vehicle and his loss of income.
Mr. [redacted] was...
informed of his option to file a claim through his own insurance company; however, he did not wish to do so because he was not at fault for the accident, and he was concerned that his insurance premiums would increase. Therefore, Mr. [redacted] chose to settle the claim with us for the property damage limit of $5,000.00. Mr. [redacted] signed a release in this amount, and payment was issued to him on February 16, 2016. We are unable to issue any additional payments to him.
If you have any questions, please contact, Scott R[redacted], Claims Manager, at ###-###-####.
Dear [redacted]: Thank you for your recent inquiry. [redacted] reported to us on October 9, 2017 that damage occurred to his 2015 [redacted] while it was parked and unoccupied. After inspecting the vehicle, we had concerns that the damages were inconsistent with the reported loss...
description. An independent engineering firm completed an evaluation of the damages and determined the damages are not consistent with the vehicle being parked and struck by another motor vehicle. Instead, the firm determined that the damages found on the right rear panel and right rear wheel cover are indicative of the vehicle being in motion and sliding by another object. After a thorough review, we determined there was a misrepresentation of how the damages occurred. As a result, there is no coverage for the loss and no payments will be made under the policy. We informed [redacted] of our denial and sent a letter on November 17, 2017 explaining how we came to our decision and including the policy language concerning misrepresentation. If you have any questions, please contact Ryan M[redacted], Claims Manager, at ###-###-####.Sincerely,J. Lee M. Jr. Assistant Vice President, Claims
We received your correspondence dated June 16, 2016. We have not included any personal identifying information in our response, as you requested.Our insured was originally insured with her spouse on a joint policy in Michigan with a 2012 [redacted] and a 2005 [redacted]. Our insured purchased a separate Wyoming policy online for the 2005 [redacted] effective March 1, 2016. On March 26, 2016, our insured's spouse contacted us on their original, joint policy. He informed us that his spouse moved out of state, but he did not have a contact address for her, and asked to remove her vehicle from the policy. We were not aware of her other GEICO policy, and we moved her 2005 [redacted] to a new policy effective March 27, 2016, to prevent her from experiencing a lapse in insurance coverage. We also attempted to contact her to discuss her insurance status.Our insured called us back later on March 27, 2016, and informed us of the Wyoming GEICO policy she previously initiated. We regret that we did not identify the duplication between the GEICO policy she established, and the GEICO policy we established on her behalf when her spouse asked us to remove her from their joint policy.Upon receipt of your inquiry, we spoke to our insured on June 16, 2016. We cancelled the policy we established retroactive to the date of inception, which eliminated the balance owed under that policy. We also removed the 2005 [redacted] from the original joint policy effective March 1, 2016, and applied a credit of $26,09 to her policy as a result.We spoke to our insured on June 16, 2016, and informed her of our handling. We appreciate her patronage, and we regret the inconvenience she experienced. If you have any additional questions or concerns regarding this issue, please feel free to contact Joy K[redacted] at ###-###-####,Sincerely,Don R[redacted] Regional Vice President
Tell us why here...The points of impact do not indicate Mr. [redacted] had full control of the intersection as the damages were to the right front corner of his vehicle. We have no evidence that Ms. [redacted] was traveling at a high rate of speed. The police report indicates "no" under speeding related for Ms. [redacted], however, indicates "racing" under speeding related for Mr. [redacted].If you have any further questions, you can contact our Claims Manager, Kristen S[redacted],, at ###-###-#### ext [redacted]Sincerely,Angela R[redacted]Assistance Vice President
I am writing to you in response to [redacted]’s concerns outlined in your June 13, 2016 letter.GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for multiple insurance carriers. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and...
guidelines are set by and vary the individual carrier.[redacted] previously had coverage for her condo which included personal property coverage through [redacted] Insurance. Her coverage cancelled for nonpayment of premium effective December 6, 2015. Due to the length of time [redacted] has been uninsured and the history of non-pay cancellations on the account she does not qualify to reinstate or rewrite a policy with [redacted] through GIAI.On June 1st, 2016 [redacted] was offered and accepted condo coverage through an eligible carrier, [redacted] Insurance. [redacted] requested that [redacted] additionally insures specific itemized items. The carrier requires appraisals, receipts or similar proof of ownership for any jewelry, watches or furs in order to schedule these items on the policy. As of this writing [redacted] has not provided the required documentation for review. Additional items requested by Quezada such as computers and hand bags are covered by the policy as standard contents and are not eligible for individual scheduling with the [redacted] Program.If [redacted] provides appraisals or receipts for the jewelry and watch, underwriting will be happy to review for eligibility.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B[redacted] GEICO Insurance Agency, Inc.
April 19, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This will acknowledge receipt of your April 19, 2017 follow up inquiry regarding the above referenced private passenger automobile insurance policy.
Please be advised that our company’s position on the matter remains unchanged. As stated previously, GEICO writes a Family Auto Insurance Contract, and our company is legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicle(s) unless they have other insurance coverage. [redacted]’s status was updated to an occasional operator on the policy when information was received from the DMV indicating that he obtained a driver’s license. The named insured was notified accordingly as evidenced by the previously submitted policy paperwork. It is GEICO’s position that no additional premium refund is owed to [redacted] by our company.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Brian O[redacted] Executive Office
We received your correspondence dated September 19, 2016. We have not included any personal identifying information in our response.On September 7, 2016, our insured called GEICO and advised our service representative that she gave her sister permission to make a one-time payment of $108.00 using...
her debit card to pay for her August 21, 2016 insurance premium. Her sister made the payment on line at geico.com and also established future payments to be automatically withdrawn using the recurring credits debit card method of payment. Therefore, an additional payment in the amount of $200.72 was withdrawn from our insured's sister's account on September 12, 2016.The complainant stated she called her bank to dispute the payment and they advised her that they could do so, but it may take several months for the credit to post. Based on this information, we have agreed to refund the payment back to the account. We processed the credit on September 21, 2016. The credit should show on the account within the next three to five working days. We have also contacted our insured to let her know that we have credited the payment back to her sisters account, and that recurring payments have been disconnected. We have also advised our insured that they must make a replacement payment of $200.72 prior to October 4, 2016, in order to keep the policy from cancelling.We trust that this information is sufficient to allow you to close out this complaint, if you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins, at ###-###-####, ext.1271. Sincerely,Heather M[redacted]Assistant Vice President, Underwriting
September 7, 2016Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] GEICO County Mutual Auto Insurance Company Policy Number: [redacted]Dear Ms....
[redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We regret Mr. [redacted] is dissatisfied with our payment plan options. Our Consumer Relations Analyst, Marie B[redacted], called and spoke with Mr. [redacted] on September 7, 2016. Ms. B[redacted] advised Mr. [redacted] multiple payment plans are available and offered to review the policy and billing options. Mr. [redacted] advised he was limited on time. Ms. B[redacted] advised Mr. [redacted] to return the call when he was able to discuss the policy.Ms. B[redacted] advised Mr. [redacted] a change to the payment plan may impact the policy paid-to-date and may require an additional payment. Mr. [redacted] requested the full premium be refunded due to his dissatisfaction regarding the payment plan and overall customer service. Ms. B[redacted] apologized for any poor customer service he may have received. She informed Mr. [redacted] we are unable to refund the premium, or service charges, for the past 6-month policy term as coverage was provided. Mr. [redacted] stated his policy was to remain in force.Mr. [redacted] called and spoke with a Customer Service representative, on August 30, 2016. The representative provided Mr. [redacted] with a policy and billing review. The automatic payment plans are true monthly installment plans while the direct invoice options require a one-month paid in advance status. The billing methods, with the exception of the one-payment plan, have an associated installment service charge. A policy review indicates Mr. [redacted]’ payment plan was changed multiple times over the duration of his policy. The policy paid-to-date was adjusted each time the payment plan was changed. We look forward to serving Mr. [redacted]’ insurance needs for many years to come.If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentCc: [redacted] Cedar Park TX 78613-2405
December 4, 2017 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K Street NW, 10th Floor Washington, DC 20005-3404 File Number: [redacted] Dear [redacted]: Thank you for your letter of November 27, 2017 regarding the consumer’s claim.We received the consumer’s...
claim on October 20, 2017 regarding her vandalism/theft claim. [redacted] brought her drivable vehicle to our Auto Repair Express location where it was inspected. During this inspection she was advised coverage for her unendorsed aftermarket sound equipment could be covered up to $1000.00 if she was able to provide purchase invoices for the equipment.On November 14, 2017 an Auto Damage Supervisor reviewed the photo of the invoice, which was a blank generic hand written receipt lacking any vendor information. The consumer was advised by the handling adjuster to reach out to the vendor who installed the equipment and request a receipt that contained location/vendor information, as well as an itemized breakdown of the equipment installed.Currently GEICO is awaiting a vendor invoice in order to afford coverage of the unendorsed aftermarket sound system that was reported as stolen at the time of loss.If you have any further questions, please feel free to contact Richard C[redacted], Auto Damage Claims Manager at ###-###-####.Very truly yours, Ryan W[redacted] Assistant Vice President RW/[redacted]
We have received your letter requesting assistance on behalf of Denise [redacted]. I welcome the opportunity to respond to her concerns. I am sorry to hear about the difficulty Ms. [redacted] is experiencing in relation to her policy billing. Ms. [redacted] has been insured with us under policy number...
[redacted] August 28, 2014. When she started her policy, she elected to enroll in our automatic payment program which allowed us to automatically deduct her monthly payments. As of May 13, 2016, Ms. [redacted]’s automatic payments were processed on the 14th of each month. On June 8, 2016, Ms. [redacted] contacted our Customer Service Department to postpone her July 14, 2016 payment to July 23, 2016. Upon postponing the payment, we sent Ms. [redacted] an email confirmation that advised that the future payments would resume according to her current billing schedule. On August 4, 2016, we sent Ms. [redacted] an email reminder that we would automatically debit $109.13 from her checking account ending in 1805 on August 14, 2016. Ms. [redacted] then logged into her account online and scheduled an additional payment for $109.13 to be processed on August 20, 2016 from the same account. Please note that since Ms. [redacted]’s policy is enrolled in automatic payments and she scheduled an additional payment, the following message was displayed prior to her finalizing the transaction: “Selecting this will set up an additional payment as your current automatic payment will be processed on 08/14/2016. Please view your Payment Options to change your automatic payment.” Had Ms. [redacted] clicked on the Payment Options link, this would have displayed the option for her to postpone her August 14, 2016 payment to August 20, 2016. In the future, Ms. [redacted] has the option to postpone her monthly automatic payments up to nine additional days. This can be done between the 3rd and 11th day of each month, since we do require at least a three day notice to postpone payments debited from a checking account. To postpone a payment online, Ms. [redacted] can use the following steps: ? Log into her policy online ? Hover over the ‘Payments tab’ on the top left of the page ? Select ‘Automatic Payments’ ? Select the new payment date ? Finalize the transaction If Ms. [redacted] would like to permanently change her payment due date, she can contact our Customer Service Department 24/7 at ###-###-####. While I understand that Ms. [redacted] is going through a financially difficult time, we are unable to reimburse her for the overdraft fees she received from her bank, since she was notified online that she was initiating an additional payment with us. We also respectfully decline her request to discount her renewal policy premium by 5-10 percent. It is important to note that Ms. [redacted] is receiving a preferred rate with us due to her driving record, over $750 in discounts, and the benefit of accident forgiveness. With this, we will not increase her rates as a result of her first at-fault accident. In review of her policy for additional savings, I noticed that she is currently taking advantage of all available discounts. I hope this information is helpful in resolving Ms. [redacted]’s concerns. If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321. Sincerely, Maria S[redacted] Assistant Vice President GEICO Casualty Company NAIC: 41491 MS / pk/sd/el
Thank you for your letter of inquiry dated August 4, 2016.The loss was reported to us on May 27, 2016 by our insured, [redacted]. [redacted] reported that she lost control of her vehicle striking a parked vehicle and additional property. We spoke with [redacted] the same day and requested he send...
color photographs and an itemized estimate of the damages.[redacted] submitted photographs on May 27, 2016 however he did not submit an itemized estimate. On May 31, 2016 we spoke with [redacted] to advise we would need an itemized estimate to review for payment. We also advised him we would need to review all damages being claimed by all parties due to a potential low property damage limit. On June 14, 2016, we again requested an itemized estimate of the damages. This request was also mailed to [redacted] On June 21, 2016.We received the itemized estimate from [redacted] on June 24, 2016. On June 27, 2016 we completed our review of [redacted]'s submitted damages; however we were unable to issue payment. We were unable to confirm the amount of the additional third party damages. On July 19, 2016 we issued payment to [redacted] in the amount of $1,548.96 after completing estimates for all the third party damages. On July 26, 2016 [redacted] advised that he had not yet received his payment. [redacted] requested we issue a stop payment and reissue this check. Payment was reissued On July 29, 2016.If any additional information is needed please contact Jenna W[redacted], Consumer Relations Administrator at ###-###-#### or [redacted]@geico.com. Sincerely,Jeremy C[redacted] Assistant Vice President
We have received your request for assistance on behalf of [redacted]. A response to Mr. [redacted] has been sent via United States Post Office mail. The following is a summary of thatresponse. We recently sent Mr. [redacted] a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing Program. This program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.There was no promise made of providing the exact same rates as Mr. [redacted]'s parents. When rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premium. Since Mr. [redacted] resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.Our records show that Mr. [redacted]’s father has chosen to continue to insure his son's vehicle. In order to provide coverage, we established a separate policy for his location în Oregon.If you have any additional questions, please contact our analyst, Mary A[redacted], at ###-###-####, extensign 5508,Sincerely, Gregory J[redacted] Assistant Vice President GEICO General insurance Company
Thank you for your September 19, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.We mailed Ms. [redacted] PIP Waiver Forms, on several occasions that needed to be completed, signed and returned to us in order to become...
effective on the policy. We also offered to e-mail the form to her so that she could e-sign it and return it the same day. Our records show she declined that option. The records also show it was fully explained to her the lower premium for waived PIP Coverage could only be applied after the completed and signed waiver form was returned to us. The form also contains instructions on how to fill it out. The signed form she returned did not have a PIP Coverage selected, making the form invalid and ineligible for the reduced premium in accordance with Maryland statute(s) and/or insurance regulation(s),Prior to filing this complaint with the Revdex.com, Ms. [redacted] filed the same complaint with Maryland's Insurance Regulatory Agency, the Maryland Insurance Administration (MIA). The MIA did a complete review of Ms. [redacted]'s policy records and on June 20, 2016 issued a ruling that GEICO was not in violation of Maryland insurance law and had handled Ms. [redacted]’s request for a lower Personal Injury Protection (PIP) coverage premium correctly. The MIA's ruling gave Ms. [redacted] thirty days from the date of the ruling to file for a hearing before a judge if she disagreed with the decision. She did not file for a hearing. Enclosed is a copy of the MIA’s ruling with Ms. [redacted]’s personal information redacted.Since Ms. [redacted] did not check Waived PIP Coverage (or any other PIP coverage) on the form, we were required by Maryland statute to provide the higher PIP coverage and charge the corresponding premium for the coverage. Ms. [redacted] still has an outstanding balance for the coverage we provided and we respectfully request she remit immediate payment in order to avoid additional collection action.Sincerely,Elizabeth C[redacted] Underwriting Manager GEICO Insurance CompaniesEC/md
geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: [redacted] in Woodbury, NY [redacted]November 30, 2015Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10"Floor Washington, DC 20005-3404Attention: [redacted]...
[redacted]Re: [redacted] Case ID: [redacted] Policy; [redacted]Dear [redacted]:This will acknowledge receipt of your November 30, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, 2015 the above policy was renewed with an effective date of November 28, 2015 to insure a 2012 [redacted] with a premium of $858.00 per six months. Enclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.On November 27, 2015 the insured added a second vehicle (2007 Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,601.50 per six months for both vehicles. A multi-car discount in the amount of $48.00 per six months was applied to the 2012 [redacted] upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $810.00 per six months. The six month premium of $791.50 for the 2007 Toyota also includes a multi-car discount in the amount of $46.50 per six months. Enclosed is a copy of the updated policy declarations that were issued on November 28, 2015 reflecting the new six month premium of $1,601.50 ($810.00 + $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Brian O[redacted] Executive OfficeShareholder Owned Companies Not Affiliated With The U.S. Government
Thank you for your August 11, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.As [redacted] states in his latest response, GEICO satisfied Maryland legal requirements in mailing his cancellation notice. The notice was addressed to [redacted] and his wife and it was their responsibility to pick up their mail. Since GEICO met Maryland’s legal mailing requirements, it would be illegal for GEICO to pay his MVA fines and refund him $300.[redacted] is a tenured and valued GEICO policyholder and we look forward to insuring him for many more years. I sincerely regret, due to his lapse of insurance, he has been fined by the MVA and that his premium increased. However, Maryland insurance regulations/statutes prohibit us from being arbitrary and capricious regarding an individual policy. We are required, by Maryland statute(s)/regulation(s), to treat all policies the same. We do not pay fines/penalties or return money to other policyholders unless there was an error made by GEICO. We did not make an error on [redacted]’s policy; therefore, we cannot arbitrarily or legally pay [redacted]’s fines/penalties or refund any money to him.Sincerely,Elizabeth C[redacted]Underwriting ManagerGEICO Insurance CompaniesEC/md
...⇄ [redacted] ...⇄ Regional Vice President November 13, 2017 Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th Floor Washington DC 20005-3404 RE: File Number: [redacted] Dear [redacted], We received your correspondence dated November 6, 2017. We have not included any personal identifying information in our response, as you requested. This complaint arises out of an automobile accident which occurred on September 30, 2017. On October 1, 2017, the consumer reported another party made a turn in front of him, causing the collision. We determined the other party was responsible for the damage caused to the consumer’s vehicle. We explained to the consumer that he did not carry collision coverage to pay for the repair of his vehicle, and he should pursue his claim with the other party’s insurer, [redacted]. On October 17, 2017, the consumer contacted us to express his dissatisfaction with [redacted]’s handling of his claim. We contacted [redacted], and we e-mailed documentation to [redacted] that our insured did not carry collision coverage, so [redacted] could consider paying for insurance required by the rental company. On October 23, 2017, our insured contacted us to express his dissatisfaction with the requirement that he pay a $50 deposit to obtain a rental vehicle. On October 24, 2017, the consumer contacted us and requested to speak to a supervisor. Travis D[redacted], Claims Supervisor, left a message requesting a return call from the consumer later that day. On November 6, 2017, Kim R[redacted], Claims Manager, left a voice mail message seeking the consumer’s return call. On November 7, 2017, we contacted [redacted] again on behalf of the consumer, but [redacted] had not completed its liability investigation. Since the consumer does not carry collision coverage, we are unable to facilitate the repair of his vehicle, or to negotiate on his behalf. We regret the consumer is dissatisfied with our inability to intervene on his behalf. If we can be of any further assistance, please contact Gail M[redacted] via phone at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted]@geico.com. Sincerely, [redacted] [redacted] Regional Vice President
...⇄ ...⇄ Heather M[redacted] ...⇄ Assistant Vice President April 11, 2017 [redacted] Revdex.com 1411 K. Street NW, 10th Floor Washington, D.C. 20005-3404 Re: Complaint ID: [redacted] Dear [redacted] We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on April 5, 2017, however we were unsuccessful. On June 17, 2016, our insured logged in to their policy online and removed a 2005 [redacted] effective May 18, 2016, and added a 2011 [redacted] effective June 18, 2016. When a customer goes online to add a vehicle to their policy, they must elect to carry Emergency Road Service and Rental Reimbursement for them to be added to a vehicle. Our insured elected to carry Comprehensive, Collision, Emergency Road Service, and Rental Reimbursement on the 2011 [redacted]. Confirmation of these changes was emailed to our insured on June 17, 2016, since they are enrolled in the paperless policy and elected to receive policy notifications by email. Subsequent policy renewal notifications were sent on June 25, 2016, and December 24, 2016, reflecting Emergency Road Service and Rental Reimbursement coverages on the 2011 [redacted]. We have no record of our insured requesting the removal of these coverages. As a courtesy, we have removed the Emergency Roadside and Rental Reimbursement coverages effective June 18, 2016, the date they were added, since our insured is advising there was no intent to include these coverages. A credit of $89.35 has been applied to the policy. We appreciate our insured’s patronage and apologize for any inconvenience this has caused. If you have any further questions, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com. Sincerely, Heather M[redacted] Assistant Vice President Tell us why here...
April 30, 2015Dear [redacted]:Thank you for your letter dated April 24, 2015 outlining **. and [redacted]'s complaint to your organization. We regret their unhappiness with the settlement of their claim.We have reviewed our file and find that this claim was handled appropriately and in accordance...
with the terms and conditions of the policy.We are reaching out to **. and [redacted] in an effort to resolve their concerns.I am available from 8:00 a.m. to 5:00 p.m. (EST) Monday through Friday. Please feel free to contact me directly if you have any questions.Sincerely,Andrea T.Claims Manager
January 23, 2018 Dear [redacted]:We are writing in response to your letter of January 16, 2018. After carefully reviewing the factsof the aforementioned claim, we are con?dent that GEICO has handled [redacted]s claimproperly.[redacted] s vehicle was involved in a front and rear end collision on July 24, 2017 resulting inminor cosmetic damage to the lower portion of the front plastic components of his 2004 [redacted] brought his vehicle in for repair on November 1, 2017. The work wasperformed by [redacted], a GEICO Auto Repair Xpress facility, and was completed onNovember 6, 2017. The repairs to his vehicle consisted of the replacement of the front plasticbumper and two plastic fender liners. During the repair the homs and headlights were inspectedper [redacted] s request, it was found that the horns and lights had no physical damage andwere operating normally. [redacted] s vehicle was reviewed by an onsite GEICO adjuster atthe time of completion. The repairs passed GEICO‘s pre-delivery review, and the vehicle wasphotographed during this review. This time stamped photograph is attached, showing the repairswere performed properly and all panels are intact and properly aligned.On December 21, 2017, approximately six weeks after taking possession of the repaired vehicle,[redacted] returned to [redacted] claiming that the lower shield was still damaged andhanging below the vehicle. He also advised the headlights were showing signs of condensation.As shown in the attached photo the lower shield was not hanging down after the repairs. Further,there was no damage to the headlamps from the claim that occurred in July. The GEICOadjuster advised [redacted] that the current under shield issue was not related to the July 24,2017 loss. Additionally the headlight condensation issue is not related to the initial accident orrepair. Condensation in headlights is a common issue with this year make and model of vehicle.This information was explained to [redacted] at the time of the second inspection. We alsoadvised [redacted] that he could take his vehicle to a shop of his choice for a second opinion and if any additional information could be provided relating the areas of concern we would review the matter. [redacted] brought the vehicle in to [redacted] in Germantown, Maryland. [redacted] was unable to relate either of these issues to this claim. A GEICO supervisor has been in contact with the representative at [redacted] who advised when the vehicle is dropped off they will notify GEICO so that a supervisor can inspect the vehicle again per [redacted]’ s request. [redacted] advised they did not ?nd any repair quality issues with paint, ?tment, or workmanship performed by [redacted]. They did determine that the bracket bolt for the grille needs to be tightened and can be completed upon return of the vehicle to [redacted] on January 29, 2018 when he is scheduled to drop off for repairs related to a different claim with another insurance carrier.Please contact Claims Manager Bob T[redacted] at ###-###-#### or [redacted]@geico.com if youhave any further questions.Sincerely,Sheryl W.Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted]:
Thank you for your recent inquiry.
The limit of the property damage coverage on our insured's policy is $5,000.00. Therefore, this is the most we can offer Mr. [redacted] to settle his claim. This includes the damage to his vehicle and his loss of income.
Mr. [redacted] was...
informed of his option to file a claim through his own insurance company; however, he did not wish to do so because he was not at fault for the accident, and he was concerned that his insurance premiums would increase. Therefore, Mr. [redacted] chose to settle the claim with us for the property damage limit of $5,000.00. Mr. [redacted] signed a release in this amount, and payment was issued to him on February 16, 2016. We are unable to issue any additional payments to him.
If you have any questions, please contact, Scott R[redacted], Claims Manager, at ###-###-####.
Dear [redacted]: Thank you for your recent inquiry. [redacted] reported to us on October 9, 2017 that damage occurred to his 2015 [redacted] while it was parked and unoccupied. After inspecting the vehicle, we had concerns that the damages were inconsistent with the reported loss...
description. An independent engineering firm completed an evaluation of the damages and determined the damages are not consistent with the vehicle being parked and struck by another motor vehicle. Instead, the firm determined that the damages found on the right rear panel and right rear wheel cover are indicative of the vehicle being in motion and sliding by another object. After a thorough review, we determined there was a misrepresentation of how the damages occurred. As a result, there is no coverage for the loss and no payments will be made under the policy. We informed [redacted] of our denial and sent a letter on November 17, 2017 explaining how we came to our decision and including the policy language concerning misrepresentation. If you have any questions, please contact Ryan M[redacted], Claims Manager, at ###-###-####.Sincerely,J. Lee M. Jr. Assistant Vice President, Claims
We received your correspondence dated June 16, 2016. We have not included any personal identifying information in our response, as you requested.Our insured was originally insured with her spouse on a joint policy in Michigan with a 2012 [redacted] and a 2005 [redacted]. Our insured purchased a separate Wyoming policy online for the 2005 [redacted] effective March 1, 2016. On March 26, 2016, our insured's spouse contacted us on their original, joint policy. He informed us that his spouse moved out of state, but he did not have a contact address for her, and asked to remove her vehicle from the policy. We were not aware of her other GEICO policy, and we moved her 2005 [redacted] to a new policy effective March 27, 2016, to prevent her from experiencing a lapse in insurance coverage. We also attempted to contact her to discuss her insurance status.Our insured called us back later on March 27, 2016, and informed us of the Wyoming GEICO policy she previously initiated. We regret that we did not identify the duplication between the GEICO policy she established, and the GEICO policy we established on her behalf when her spouse asked us to remove her from their joint policy.Upon receipt of your inquiry, we spoke to our insured on June 16, 2016. We cancelled the policy we established retroactive to the date of inception, which eliminated the balance owed under that policy. We also removed the 2005 [redacted] from the original joint policy effective March 1, 2016, and applied a credit of $26,09 to her policy as a result.We spoke to our insured on June 16, 2016, and informed her of our handling. We appreciate her patronage, and we regret the inconvenience she experienced. If you have any additional questions or concerns regarding this issue, please feel free to contact Joy K[redacted] at ###-###-####,Sincerely,Don R[redacted] Regional Vice President
Tell us why here...The points of impact do not indicate Mr. [redacted] had full control of the intersection as the damages were to the right front corner of his vehicle. We have no evidence that Ms. [redacted] was traveling at a high rate of speed. The police report indicates "no" under speeding related for Ms. [redacted], however, indicates "racing" under speeding related for Mr. [redacted].If you have any further questions, you can contact our Claims Manager, Kristen S[redacted],, at ###-###-#### ext [redacted]Sincerely,Angela R[redacted]Assistance Vice President
I am writing to you in response to [redacted]’s concerns outlined in your June 13, 2016 letter.GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for multiple insurance carriers. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and...
guidelines are set by and vary the individual carrier.[redacted] previously had coverage for her condo which included personal property coverage through [redacted] Insurance. Her coverage cancelled for nonpayment of premium effective December 6, 2015. Due to the length of time [redacted] has been uninsured and the history of non-pay cancellations on the account she does not qualify to reinstate or rewrite a policy with [redacted] through GIAI.On June 1st, 2016 [redacted] was offered and accepted condo coverage through an eligible carrier, [redacted] Insurance. [redacted] requested that [redacted] additionally insures specific itemized items. The carrier requires appraisals, receipts or similar proof of ownership for any jewelry, watches or furs in order to schedule these items on the policy. As of this writing [redacted] has not provided the required documentation for review. Additional items requested by Quezada such as computers and hand bags are covered by the policy as standard contents and are not eligible for individual scheduling with the [redacted] Program.If [redacted] provides appraisals or receipts for the jewelry and watch, underwriting will be happy to review for eligibility.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B[redacted] GEICO Insurance Agency, Inc.
April 19, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This will acknowledge receipt of your April 19, 2017 follow up inquiry regarding the above referenced private passenger automobile insurance policy.
Please be advised that our company’s position on the matter remains unchanged. As stated previously, GEICO writes a Family Auto Insurance Contract, and our company is legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicle(s) unless they have other insurance coverage. [redacted]’s status was updated to an occasional operator on the policy when information was received from the DMV indicating that he obtained a driver’s license. The named insured was notified accordingly as evidenced by the previously submitted policy paperwork. It is GEICO’s position that no additional premium refund is owed to [redacted] by our company.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Brian O[redacted] Executive Office
We received your correspondence dated September 19, 2016. We have not included any personal identifying information in our response.On September 7, 2016, our insured called GEICO and advised our service representative that she gave her sister permission to make a one-time payment of $108.00 using...
her debit card to pay for her August 21, 2016 insurance premium. Her sister made the payment on line at geico.com and also established future payments to be automatically withdrawn using the recurring credits debit card method of payment. Therefore, an additional payment in the amount of $200.72 was withdrawn from our insured's sister's account on September 12, 2016.The complainant stated she called her bank to dispute the payment and they advised her that they could do so, but it may take several months for the credit to post. Based on this information, we have agreed to refund the payment back to the account. We processed the credit on September 21, 2016. The credit should show on the account within the next three to five working days. We have also contacted our insured to let her know that we have credited the payment back to her sisters account, and that recurring payments have been disconnected. We have also advised our insured that they must make a replacement payment of $200.72 prior to October 4, 2016, in order to keep the policy from cancelling.We trust that this information is sufficient to allow you to close out this complaint, if you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins, at ###-###-####, ext.1271. Sincerely,Heather M[redacted]Assistant Vice President, Underwriting
September 7, 2016Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] GEICO County Mutual Auto Insurance Company Policy Number: [redacted]Dear Ms....
[redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We regret Mr. [redacted] is dissatisfied with our payment plan options. Our Consumer Relations Analyst, Marie B[redacted], called and spoke with Mr. [redacted] on September 7, 2016. Ms. B[redacted] advised Mr. [redacted] multiple payment plans are available and offered to review the policy and billing options. Mr. [redacted] advised he was limited on time. Ms. B[redacted] advised Mr. [redacted] to return the call when he was able to discuss the policy.Ms. B[redacted] advised Mr. [redacted] a change to the payment plan may impact the policy paid-to-date and may require an additional payment. Mr. [redacted] requested the full premium be refunded due to his dissatisfaction regarding the payment plan and overall customer service. Ms. B[redacted] apologized for any poor customer service he may have received. She informed Mr. [redacted] we are unable to refund the premium, or service charges, for the past 6-month policy term as coverage was provided. Mr. [redacted] stated his policy was to remain in force.Mr. [redacted] called and spoke with a Customer Service representative, on August 30, 2016. The representative provided Mr. [redacted] with a policy and billing review. The automatic payment plans are true monthly installment plans while the direct invoice options require a one-month paid in advance status. The billing methods, with the exception of the one-payment plan, have an associated installment service charge. A policy review indicates Mr. [redacted]’ payment plan was changed multiple times over the duration of his policy. The policy paid-to-date was adjusted each time the payment plan was changed. We look forward to serving Mr. [redacted]’ insurance needs for many years to come.If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentCc: [redacted] Cedar Park TX 78613-2405
December 4, 2017 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K Street NW, 10th Floor Washington, DC 20005-3404 File Number: [redacted] Dear [redacted]: Thank you for your letter of November 27, 2017 regarding the consumer’s claim.We received the consumer’s...
claim on October 20, 2017 regarding her vandalism/theft claim. [redacted] brought her drivable vehicle to our Auto Repair Express location where it was inspected. During this inspection she was advised coverage for her unendorsed aftermarket sound equipment could be covered up to $1000.00 if she was able to provide purchase invoices for the equipment.On November 14, 2017 an Auto Damage Supervisor reviewed the photo of the invoice, which was a blank generic hand written receipt lacking any vendor information. The consumer was advised by the handling adjuster to reach out to the vendor who installed the equipment and request a receipt that contained location/vendor information, as well as an itemized breakdown of the equipment installed.Currently GEICO is awaiting a vendor invoice in order to afford coverage of the unendorsed aftermarket sound system that was reported as stolen at the time of loss.If you have any further questions, please feel free to contact Richard C[redacted], Auto Damage Claims Manager at ###-###-####.Very truly yours, Ryan W[redacted] Assistant Vice President RW/[redacted]
We have received your letter requesting assistance on behalf of Denise [redacted]. I welcome the opportunity to respond to her concerns. I am sorry to hear about the difficulty Ms. [redacted] is experiencing in relation to her policy billing. Ms. [redacted] has been insured with us under policy number...
[redacted] August 28, 2014. When she started her policy, she elected to enroll in our automatic payment program which allowed us to automatically deduct her monthly payments. As of May 13, 2016, Ms. [redacted]’s automatic payments were processed on the 14th of each month. On June 8, 2016, Ms. [redacted] contacted our Customer Service Department to postpone her July 14, 2016 payment to July 23, 2016. Upon postponing the payment, we sent Ms. [redacted] an email confirmation that advised that the future payments would resume according to her current billing schedule. On August 4, 2016, we sent Ms. [redacted] an email reminder that we would automatically debit $109.13 from her checking account ending in 1805 on August 14, 2016. Ms. [redacted] then logged into her account online and scheduled an additional payment for $109.13 to be processed on August 20, 2016 from the same account. Please note that since Ms. [redacted]’s policy is enrolled in automatic payments and she scheduled an additional payment, the following message was displayed prior to her finalizing the transaction: “Selecting this will set up an additional payment as your current automatic payment will be processed on 08/14/2016. Please view your Payment Options to change your automatic payment.” Had Ms. [redacted] clicked on the Payment Options link, this would have displayed the option for her to postpone her August 14, 2016 payment to August 20, 2016. In the future, Ms. [redacted] has the option to postpone her monthly automatic payments up to nine additional days. This can be done between the 3rd and 11th day of each month, since we do require at least a three day notice to postpone payments debited from a checking account. To postpone a payment online, Ms. [redacted] can use the following steps: ? Log into her policy online ? Hover over the ‘Payments tab’ on the top left of the page ? Select ‘Automatic Payments’ ? Select the new payment date ? Finalize the transaction If Ms. [redacted] would like to permanently change her payment due date, she can contact our Customer Service Department 24/7 at ###-###-####. While I understand that Ms. [redacted] is going through a financially difficult time, we are unable to reimburse her for the overdraft fees she received from her bank, since she was notified online that she was initiating an additional payment with us. We also respectfully decline her request to discount her renewal policy premium by 5-10 percent. It is important to note that Ms. [redacted] is receiving a preferred rate with us due to her driving record, over $750 in discounts, and the benefit of accident forgiveness. With this, we will not increase her rates as a result of her first at-fault accident. In review of her policy for additional savings, I noticed that she is currently taking advantage of all available discounts. I hope this information is helpful in resolving Ms. [redacted]’s concerns. If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321. Sincerely, Maria S[redacted] Assistant Vice President GEICO Casualty Company NAIC: 41491 MS / pk/sd/el
Thank you for your letter of inquiry dated August 4, 2016.The loss was reported to us on May 27, 2016 by our insured, [redacted]. [redacted] reported that she lost control of her vehicle striking a parked vehicle and additional property. We spoke with [redacted] the same day and requested he send...
color photographs and an itemized estimate of the damages.[redacted] submitted photographs on May 27, 2016 however he did not submit an itemized estimate. On May 31, 2016 we spoke with [redacted] to advise we would need an itemized estimate to review for payment. We also advised him we would need to review all damages being claimed by all parties due to a potential low property damage limit. On June 14, 2016, we again requested an itemized estimate of the damages. This request was also mailed to [redacted] On June 21, 2016.We received the itemized estimate from [redacted] on June 24, 2016. On June 27, 2016 we completed our review of [redacted]'s submitted damages; however we were unable to issue payment. We were unable to confirm the amount of the additional third party damages. On July 19, 2016 we issued payment to [redacted] in the amount of $1,548.96 after completing estimates for all the third party damages. On July 26, 2016 [redacted] advised that he had not yet received his payment. [redacted] requested we issue a stop payment and reissue this check. Payment was reissued On July 29, 2016.If any additional information is needed please contact Jenna W[redacted], Consumer Relations Administrator at ###-###-#### or [redacted]@geico.com. Sincerely,Jeremy C[redacted] Assistant Vice President
We have received your request for assistance on behalf of [redacted]. A response to Mr. [redacted] has been sent via United States Post Office mail. The following is a summary of thatresponse. We recently sent Mr. [redacted] a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing Program. This program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.There was no promise made of providing the exact same rates as Mr. [redacted]'s parents. When rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premium. Since Mr. [redacted] resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.Our records show that Mr. [redacted]’s father has chosen to continue to insure his son's vehicle. In order to provide coverage, we established a separate policy for his location în Oregon.If you have any additional questions, please contact our analyst, Mary A[redacted], at ###-###-####, extensign 5508,Sincerely, Gregory J[redacted] Assistant Vice President GEICO General insurance Company
Thank you for your September 19, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.We mailed Ms. [redacted] PIP Waiver Forms, on several occasions that needed to be completed, signed and returned to us in order to become...
effective on the policy. We also offered to e-mail the form to her so that she could e-sign it and return it the same day. Our records show she declined that option. The records also show it was fully explained to her the lower premium for waived PIP Coverage could only be applied after the completed and signed waiver form was returned to us. The form also contains instructions on how to fill it out. The signed form she returned did not have a PIP Coverage selected, making the form invalid and ineligible for the reduced premium in accordance with Maryland statute(s) and/or insurance regulation(s),Prior to filing this complaint with the Revdex.com, Ms. [redacted] filed the same complaint with Maryland's Insurance Regulatory Agency, the Maryland Insurance Administration (MIA). The MIA did a complete review of Ms. [redacted]'s policy records and on June 20, 2016 issued a ruling that GEICO was not in violation of Maryland insurance law and had handled Ms. [redacted]’s request for a lower Personal Injury Protection (PIP) coverage premium correctly. The MIA's ruling gave Ms. [redacted] thirty days from the date of the ruling to file for a hearing before a judge if she disagreed with the decision. She did not file for a hearing. Enclosed is a copy of the MIA’s ruling with Ms. [redacted]’s personal information redacted.Since Ms. [redacted] did not check Waived PIP Coverage (or any other PIP coverage) on the form, we were required by Maryland statute to provide the higher PIP coverage and charge the corresponding premium for the coverage. Ms. [redacted] still has an outstanding balance for the coverage we provided and we respectfully request she remit immediate payment in order to avoid additional collection action.Sincerely,Elizabeth C[redacted] Underwriting Manager GEICO Insurance CompaniesEC/md
geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: [redacted] in Woodbury, NY [redacted]November 30, 2015Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10"Floor Washington, DC 20005-3404Attention: [redacted]...
[redacted]Re: [redacted] Case ID: [redacted] Policy; [redacted]Dear [redacted]:This will acknowledge receipt of your November 30, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, 2015 the above policy was renewed with an effective date of November 28, 2015 to insure a 2012 [redacted] with a premium of $858.00 per six months. Enclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.On November 27, 2015 the insured added a second vehicle (2007 Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,601.50 per six months for both vehicles. A multi-car discount in the amount of $48.00 per six months was applied to the 2012 [redacted] upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $810.00 per six months. The six month premium of $791.50 for the 2007 Toyota also includes a multi-car discount in the amount of $46.50 per six months. Enclosed is a copy of the updated policy declarations that were issued on November 28, 2015 reflecting the new six month premium of $1,601.50 ($810.00 + $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Brian O[redacted] Executive OfficeShareholder Owned Companies Not Affiliated With The U.S. Government
Thank you for your August 11, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.As [redacted] states in his latest response, GEICO satisfied Maryland legal requirements in mailing his cancellation notice. The notice was addressed to [redacted] and his wife and it was their responsibility to pick up their mail. Since GEICO met Maryland’s legal mailing requirements, it would be illegal for GEICO to pay his MVA fines and refund him $300.[redacted] is a tenured and valued GEICO policyholder and we look forward to insuring him for many more years. I sincerely regret, due to his lapse of insurance, he has been fined by the MVA and that his premium increased. However, Maryland insurance regulations/statutes prohibit us from being arbitrary and capricious regarding an individual policy. We are required, by Maryland statute(s)/regulation(s), to treat all policies the same. We do not pay fines/penalties or return money to other policyholders unless there was an error made by GEICO. We did not make an error on [redacted]’s policy; therefore, we cannot arbitrarily or legally pay [redacted]’s fines/penalties or refund any money to him.Sincerely,Elizabeth C[redacted]Underwriting ManagerGEICO Insurance CompaniesEC/md
...
...⇄ [redacted] ...⇄ Regional Vice President November 13, 2017 Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th Floor Washington DC 20005-3404 RE: File Number: [redacted] Dear [redacted], We received your correspondence dated November 6, 2017. We have not included any personal identifying information in our response, as you requested. This complaint arises out of an automobile accident which occurred on September 30, 2017. On October 1, 2017, the consumer reported another party made a turn in front of him, causing the collision. We determined the other party was responsible for the damage caused to the consumer’s vehicle. We explained to the consumer that he did not carry collision coverage to pay for the repair of his vehicle, and he should pursue his claim with the other party’s insurer, [redacted]. On October 17, 2017, the consumer contacted us to express his dissatisfaction with [redacted]’s handling of his claim. We contacted [redacted], and we e-mailed documentation to [redacted] that our insured did not carry collision coverage, so [redacted] could consider paying for insurance required by the rental company. On October 23, 2017, our insured contacted us to express his dissatisfaction with the requirement that he pay a $50 deposit to obtain a rental vehicle. On October 24, 2017, the consumer contacted us and requested to speak to a supervisor. Travis D[redacted], Claims Supervisor, left a message requesting a return call from the consumer later that day. On November 6, 2017, Kim R[redacted], Claims Manager, left a voice mail message seeking the consumer’s return call. On November 7, 2017, we contacted [redacted] again on behalf of the consumer, but [redacted] had not completed its liability investigation. Since the consumer does not carry collision coverage, we are unable to facilitate the repair of his vehicle, or to negotiate on his behalf. We regret the consumer is dissatisfied with our inability to intervene on his behalf. If we can be of any further assistance, please contact Gail M[redacted] via phone at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted]@geico.com. Sincerely, [redacted] [redacted] Regional Vice President
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...⇄ ...⇄ Heather M[redacted] ...⇄ Assistant Vice President April 11, 2017 [redacted] Revdex.com 1411 K. Street NW, 10th Floor Washington, D.C. 20005-3404 Re: Complaint ID: [redacted] Dear [redacted] We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on April 5, 2017, however we were unsuccessful. On June 17, 2016, our insured logged in to their policy online and removed a 2005 [redacted] effective May 18, 2016, and added a 2011 [redacted] effective June 18, 2016. When a customer goes online to add a vehicle to their policy, they must elect to carry Emergency Road Service and Rental Reimbursement for them to be added to a vehicle. Our insured elected to carry Comprehensive, Collision, Emergency Road Service, and Rental Reimbursement on the 2011 [redacted]. Confirmation of these changes was emailed to our insured on June 17, 2016, since they are enrolled in the paperless policy and elected to receive policy notifications by email. Subsequent policy renewal notifications were sent on June 25, 2016, and December 24, 2016, reflecting Emergency Road Service and Rental Reimbursement coverages on the 2011 [redacted]. We have no record of our insured requesting the removal of these coverages. As a courtesy, we have removed the Emergency Roadside and Rental Reimbursement coverages effective June 18, 2016, the date they were added, since our insured is advising there was no intent to include these coverages. A credit of $89.35 has been applied to the policy. We appreciate our insured’s patronage and apologize for any inconvenience this has caused. If you have any further questions, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com. Sincerely, Heather M[redacted] Assistant Vice President Tell us why here...
April 30, 2015Dear [redacted]:Thank you for your letter dated April 24, 2015 outlining **. and [redacted]'s complaint to your organization. We regret their unhappiness with the settlement of their claim.We have reviewed our file and find that this claim was handled appropriately and in accordance...
with the terms and conditions of the policy.We are reaching out to **. and [redacted] in an effort to resolve their concerns.I am available from 8:00 a.m. to 5:00 p.m. (EST) Monday through Friday. Please feel free to contact me directly if you have any questions.Sincerely,Andrea T.Claims Manager
January 23, 2018 Dear [redacted]:We are writing in response to your letter of January 16, 2018. After carefully reviewing the factsof the aforementioned claim, we are con?dent that GEICO has handled [redacted]s claimproperly.[redacted] s vehicle was involved in a front and rear end collision on July 24, 2017 resulting inminor cosmetic damage to the lower portion of the front plastic components of his 2004 [redacted] brought his vehicle in for repair on November 1, 2017. The work wasperformed by [redacted], a GEICO Auto Repair Xpress facility, and was completed onNovember 6, 2017. The repairs to his vehicle consisted of the replacement of the front plasticbumper and two plastic fender liners. During the repair the homs and headlights were inspectedper [redacted] s request, it was found that the horns and lights had no physical damage andwere operating normally. [redacted] s vehicle was reviewed by an onsite GEICO adjuster atthe time of completion. The repairs passed GEICO‘s pre-delivery review, and the vehicle wasphotographed during this review. This time stamped photograph is attached, showing the repairswere performed properly and all panels are intact and properly aligned.On December 21, 2017, approximately six weeks after taking possession of the repaired vehicle,[redacted] returned to [redacted] claiming that the lower shield was still damaged andhanging below the vehicle. He also advised the headlights were showing signs of condensation.As shown in the attached photo the lower shield was not hanging down after the repairs. Further,there was no damage to the headlamps from the claim that occurred in July. The GEICOadjuster advised [redacted] that the current under shield issue was not related to the July 24,2017 loss. Additionally the headlight condensation issue is not related to the initial accident orrepair. Condensation in headlights is a common issue with this year make and model of vehicle.This information was explained to [redacted] at the time of the second inspection. We alsoadvised [redacted] that he could take his vehicle to a shop of his choice for a second opinion and if any additional information could be provided relating the areas of concern we would review the matter. [redacted] brought the vehicle in to [redacted] in Germantown, Maryland. [redacted] was unable to relate either of these issues to this claim. A GEICO supervisor has been in contact with the representative at [redacted] who advised when the vehicle is dropped off they will notify GEICO so that a supervisor can inspect the vehicle again per [redacted]’ s request. [redacted] advised they did not ?nd any repair quality issues with paint, ?tment, or workmanship performed by [redacted]. They did determine that the bracket bolt for the grille needs to be tightened and can be completed upon return of the vehicle to [redacted] on January 29, 2018 when he is scheduled to drop off for repairs related to a different claim with another insurance carrier.Please contact Claims Manager Bob T[redacted] at ###-###-#### or [redacted]@geico.com if youhave any further questions.Sincerely,Sheryl W.Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]