[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This will acknowledge receipt of your May 12, 2016 inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the above policy was established on April 4, 2016 with an effective date of April 5, 2016. At the time of the transaction the insured...
requested to enroll the policy in an automatic electronic funds transfer payment method (EFT). However, it appears that one of the digits in the provided bank account number was keyed incorrectly. This caused the EFT enrollment to be rejected, and the premium installment charge to be increased from $1.00 to $5.00.On May 6, 2016 the insured submitted the required premium installment payment less the additional $4.00 fee. Our company has since updated the EFT enrollment with the correct bank account information, and rescinded the pending cancellation for the additional $4.00 fee. Our accounts receivable department has also been notified to remove the additional $4.00 fee that was added to the policy, and from all future EFT installment payments. We would like to express our apologies to the insured for any inconvenience that this matter may have caused. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O[redacted] Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 11800943
I am rejecting this response because:Both vehicles were absolutely not established in the intersection at the time of the accident. The photograph submitted contains more than enough evidence to this, including, but not limited to:-There is 0 front impact damage to my car. For The front of the other car to hit the side of my car, when I was driving straight across the intersection, my car would have had to have been GREATER THAN 50% across the intersection, while the other driver WAS ENTERTING (0% established).- Because of the high rate of speed of the other driver at impact, their vehicle continued forward, rotating my vehicle 45 degrees. This is clearly obvious from the damage to the other drivers bumper. After they hit the side of my car, BEHIND THE HEADLIGHT, they continued forward, pulling off my bumper, scraping it across theirs as their car continued forward while mine was stopped.-The alignment of my car vs the alignment of my tires. This is the result of being struck and pushed by a moving vehicle. As these details continue to be ignored I have no choice but to escalate this to a legal decision in small claims court.
Regards,
[redacted]
April 7, 2017 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404 VIA FACSIMILE: [redacted] RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: [redacted]-GEICO Indemnity Dear [redacted]: This is in response to your request for additional information dated April 7, 2017. If [redacted] obtained other coverage prior to August 18, 2016, she can send in a copy of her Declarations Page to review backdating the cancellation of the policy to the start date of her new policy. This information can be faxed to ###-###-#### or emailed to [redacted]@geico.com. I apologize for any inconvenience or frustration this situation has caused and hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST. Sincerely, John *. L[redacted] AVP, Underwriting
January 29, 2018 Revdex.com Of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 USA Attention: [redacted] Re: [redacted] Case#: [redacted] Policy#: [redacted] Dear [redacted]:...
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. In [redacted]’s correspondence to your organization he expresses concern regarding a refund of unearned premium in the amount of $447.18. He has requested that this refund be issued to him via a check. GEICO’s records show that [redacted] purchased the above named policy on December 1, 2017 via GEICO.com The policy was purchased and bound with a six month premium of $2,260.60, which he paid for in full using his [redacted] Credit Card. On January 9, 2018, [redacted] contacted GEICO and requested to increase his collision coverage deductible from a $100 to $5,000 and his comprehensive coverage deductible from a $100 deductible with the glass waiver to a $2,500 deductible without the glass waiver. These changes resulted in a policy credit of $447.18. [redacted] was advised that this credit would be refunded back to him. He requested that this refund be issued via check in lieu of a refund sent to his [redacted] Credit Card. Refunds are automatically refunded in the same method as the last payment was received, thus the refund was issued to the same [redacted] Credit Card that [redacted] used to make his last payment to GEICO. In his complaint, [redacted] noted that a refund showed issued to his debit card the following day and requested that if credit is rejected that GEICO remits a check ASAP. GEICO’s records show the refund status as dispersed to his financial institution as of January 10, 2018. In the event that GEICO is notified by his financial institution that they have rejected the credit of $447.18, then a refund will be issued to [redacted] via check. It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. GEICO maintains that the refund was issued as per our standard company procedure. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F[redacted] at ###-###-####. Sincerely, Timothy L[redacted] Assistant Vice President of Underwriting
January 4, 2016
[redacted]
Revdex.com
1211 K ST NW 10TH FLOOR
WASHINGTON DC 20005
Claim Number: [redacted]
Insured: [redacted]
Date of Loss: December 17, 2016
Complainant: [redacted]
ID: [redacted]
Dear Ms. [redacted]:
We received your letter...
dated December 28, 2016. The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss.
The loss was reported by [redacted] under his own policy on December 18, 2016 as occurring on December 17, 2016 on I-95 southbound. Our driver, [redacted], was stopped in the travel lane when [redacted] stopped suddenly to avoid impact with our vehicle. Mr. [redacted], who was traveling behind Ms. [redacted] also attempted to stop suddenly, however, they were unable to do so and struck Ms. [redacted] in the rear. There was no impact between Ms. [redacted]’ vehicle and our insured vehicle.
As part of the liability investigation a recorded statement was obtained from Mr. [redacted]. Mr. [redacted] advised that a vehicle was stopped in the left lane of I-95 when the car in front of Mr. [redacted] slammed on brakes to avoid the stopped vehicle and Mr. [redacted] braked but struck the vehicle in front of him. Mr. [redacted] confirmed the car in front of him did not make contact with the stopped vehicle.
Mr. [redacted] does not dispute that he was unable to stop prior to striking Ms. [redacted]’ vehicle. Ms. [redacted] was able to stop and avoid striking the stopped vehicle. As such, our investigation indicated that Mr. [redacted] contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms. [redacted]’ vehicle in the rear. Mr. [redacted] is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr. [redacted] was contributorily negligent for failure to maintain a safe following distance.
Thank you for the opportunity to address your inquiry. Please contact, Lisa R[redacted], at ###-###-#### if you have any questions regarding this matter.
Sincerely,
Matthew L. M[redacted]
Assistant Vice President
Virginia Beach Regional Office
Government Indemnity Insurance Company
NAIC# 22055
December 4, 2017
[redacted]
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
RE: File Number: [redacted]
Dear [redacted]:
Thank you for your letter of November 12, 2017 regarding the above...
consumer’s claim.
On September 29, 2017, our insured impacted six vehicles resulting in a large amount of damages. The insured's policy only has $10,000 in property damage coverage to pay for all six of the consumers' vehicles. At this time, we are pending receipt from one more consumer in order to determine the pro-rata amount for offer and payment. Once the final estimate is received, we will be issuing property damage releases to all parties involved with the appropriate pro-rata amount.
We will continue to work this claim diligently toward resolution. If you have any further questions, please feel free to contact Anna W[redacted], Liability Director, at ###-###-####
Very truly yours,
Ryan W[redacted]
Assistant Vice President
RW/sdh
December 13, 2017Dear [redacted]:Thank you for your 12/08/17 e-mail regarding [redacted]'s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.[redacted]'s $346.18 payment was due on 09/15/17. The payment scheduled by her to be debited from her back account on that date; however, on 09/13/17, she rescheduled it to be extracted on 09/24/17. On 09/25/17 we received a notice the $346.18 payment was declined by her financial institution. When we had not received a valid replacement payment by 09/30/17, we sent her a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice advising a payment of $366.18 was due by the 10/11/17 cancellation date listed in the notice. [redacted] made a $366.18 payment on GEICO.com on 10/04/17 at 9:46 A.M; she then called our automated phone system at 9:52 A.M. on the same day, and made a $348.18 payment. Her financial institution honored the $348.18 payment and declined the $366.18 payment. I sincerely regret [redacted]'s policy canceled, but because the payment that was honored by her financial institution was less than the amount due in the cancellation notice, the policy was canceled in compliance with Maryland statute(s) and/or Insurance Regulation(s). Sincerely, Elizabeth C.Underwriting Manager
Thank you for your follow-up inquiry of September 30, 2015.Upon receipt of this follow-up inquiry we were able to reach Mr. [redacted] via email, as he is out of the country until October 23, 2015. In the spirit of excellent customer service we have agreed to cover previously denied bills, which was the basis of his dispute. Since Mr. [redacted] was not planning to resume any medical treatment under his no-fault claim, we have agreed that there is no need to schedule another independent health service examination. Mr. [redacted] was happy with the resolution.If any additional information is needed, please contact Doreen B[redacted], Claims Supervisor at ###-###-####.Very truly yours,Robert L[redacted], CPCUNo-Fault Director
Revdex.com:They have not done anything for me since I reported the loss date on February 23 2016. The supervisor called twice and left a voicemail. I have returned his call but he is also off when I call as well. He stated in one of his messages he had attempted 3 times!! Lies!! Please I know you have phone records and also have it recorded every time there are outgoing calls. Check it before you say a lie. Also there is a loss date the 23rd my policy restarted 2/17/16 I've had Geico before that. There was a gap I interviewed with an investigator gave phone records bank statements etc. I've had a total loss of 541.99 a month, plus I've paid my insurance 118.00 a month, also I've paid out of pocket for a rental total 898.00. So now I'm paying for repairs on my car because I can not keep hitching a ride to work. This has caused me a lot of un wanted stress. I have even miscarried due to this in wanted stress. Not good at all. I think I might seek legal aide if actions aren't taken soon.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
Regards,
[redacted]
Jeremy C[redacted] Assistant Vice President August 25, 2017 Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 RE: complaint id #: ...
[redacted] Complainant: [redacted] Our Claim #: [redacted] Our Insured: [redacted] Loss Date: August 14, 2017 Dear Ms. [redacted], Thank you for your letter of inquiry dated August 21, 2017. This loss was reported to us on August 14, 2017 by our insured’s driver, [redacted] via online. Ms. [redacted] reported that she was rear-ended by [redacted] while traveling on Route 80 in New Jersey. We spoke with [redacted] to advise Ms. [redacted] was not at fault for the accident and we explained her filing options. Ms. [redacted] advised that she would file her claim through the other insurance company, [redacted]. On August 16, 2017 Ms. [redacted] contacted us and requested to file their claim through us and scheduled a vehicle inspection for August 17, 2017. We advised Ms. [redacted] and Ms. [redacted] that this was a collision loss and it would be subject to their $500 collision deductible. On August 18, 2017 Ms. [redacted] contacted us and advised that she was upset she had to pay her deductible to the body shop. We reiterated that since she is filing through her collision coverage it would be subject to her $500 deductible. On August 23, 2017 we spoke with [redacted] and they confirmed they had accepted responsibility for the loss. We issued a payment in the amount of $500 to Ms. [redacted] for her deductible. We spoke with Ms. [redacted] and advised her that payment had been issued. If any additional information is needed please contact Jenna K[redacted], Consumer Relations Administrator at ###-###-#### or [redacted]. Sincerely, Jeremy C[redacted] Assistant Vice President
April 11, 2017 [redacted] Revdex.com RE: ID Number: [redacted] Dear [redacted]: This is in response to your email of April 6,...
2017, addressed to Tony N[redacted] of GEICO. We have not included any personal identifying information on our response, as you requested. Our records show that on September 24, 2016, [redacted] was involved in an accident while driving his 2013 [redacted]. His vehicle was inspected on September 26, 2016, and was deemed to be a total loss. We immediately contacted [redacted]’s lienholder, and requested a letter of guarantee and a copy of the title. On October 24, 2016, we received the letter of guarantee and a copy of the title. Unfortunately, payment was not issued to the lienholder until January 11, 2017. We sincerely apologize for this oversight. We have spoken to [redacted] and based on our delay, we issued reimbursement for his interest in the amount of $839.27. We understand that as a result of our late payment, [redacted]’s credit score has been negatively affected. Therefore, we will submit a request through [redacted] respectfully asking that the debt be forgiven and removed from his credit score. We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted]. Sincerely, Frank P[redacted] Assistant Vice President
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In [redacted]’ correspondence to your organization he expresses concern regarding a change of address on his GEICO automobile insurance policy. He alleges that he made a change of...
address via GEICO.com prior to August 1, 2016 and has requested a refund for the difference in premium between the two rated locations.GEICO’s records show that [redacted]’s logged into his policy via GEICO.com on July 11, 2016 and requested a quote for a change of mailing address and rated location to [redacted] Hampden, ME [redacted]’s was quoted a six month premium of $398.70 for the change of address. After [redacted] was presented with the quote, he was presented with the option to finalize the address change. Unfortunately, GEICO’s records show that [redacted] did not click on the option to finalize the address change and therefore no change was made at this time.On August 1, 2016, [redacted] contacted GEICO’s Customer Service Department and requested a change of mailing address and rated location to the address stated above. It is GEICO’s procedure to make changes effective the day after the request is received. The change of address to Maine was made effective August 2, 2016.GEICO has made a decision, as a matter of good faith and excellent customer service, to adjust the change of address retroactively to July 12, 2016 and credit the policy balance accordingly.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’ policy. If you have any questions, or if GEICO can be of any further service in this matter, please contact [redacted] at [redacted]Sincerely,Timothy L[redacted] Assistant Vice President of Underwriting
We received your correspondence dated November 28, 2016. We have not included any personal identifying information in our response, as you requested.On October 31, 2016, we learned that a vehicle belonging to the complainant Sustained damage during a collision with our policyholder. We deemed the...
vehicle a total loss on November 7, 2016. Based on a market valuation report from CCC Information Services, Inc., we established an actual cash value of $11,502.00, plus sales tax of $805.14, for a net settlement of $12,307, 14. The market valuation report suggested a value based on a search of locally-available, similar vehicles. We relayed the settlement amount to our customer, who declined our offer, and referenced a value from Kelly Blue Book of $13,915.00. Additionally, our customer noted that our valuation did not include consideration for a "Tech Package" that was present on his vehicle.Our adjuster contacted CCC Information Services, Inc. to include the Tech Package. Since the package was a lower-cost package that included several options we had individually considered in our valuation, the updated actual cash value decreased to $11,719.71 including tax, We informed our customer of the updated valuation, Additionally, we explained that his vehicle's high odometer reading of 115,998 negatively impacted his vehicle's value compared to others in the local market. Our Customer continued to disagree with our valuation.On N[redacted]mber 29, 2016, Matthew D[redacted], Auto Damage Supervisor, spoke with our customer regarding his claim. Mr. D[redacted] consulted Kelly Blue Book, and identified that the value our customer provided did not include his vehicle's correct mileage. Mr. D[redacted] calculated the Kelly Blue Book value to be $11,671.00. Mr. D[redacted] explained that since we had originally offered $12,307.14 as settlement, we would honor our original offer, despite the lower valuations in consideration of the Tech Package and the Kelly Blue Book valuation. After consideration, our customer agreed to accept our settlement offer on N[redacted]mber 30, 2016, and we issued payment for $12,307. 14.We sincerely regret any inconvenience our customer experienced during the handling of his claim. We believe our settlement offers were accurate, and we are pleased that we reached an agreement. If We can be of any further assistance, piease contact Gail M[redacted] at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted].Sincerely,Don R[redacted] Regional Vice President
This
will acknowledge receipt of your request regarding the above named
insured’s private passenger automobile policy.
In
[redacted]’s correspondence to your organization, he expresses
concern regarding an increase in policy premium resulting from a
change in underwriting information...
on the policy. He has
requested that the original policy premium be honored.
GEICO’s
records show that [redacted] purchased the above policy via
telephone on September 22, 2017 to be effective September 29, 2017.
The policy was bound with a six month premium of $735.50 and includes
his spouse, [redacted]. The driving experience of the
operators listed on the policy is one of the many underwriting
factors taken into consideration when determining premium. An
operator with more driving experience is considered to be more
favorable and may result in a lower premium compared to someone with
less driving experience. On the application, [redacted]
advised of foreign driving experience of 9 years and 6 years of
foreign driving experience for his spouse. It is our practice
to give credit to the customer for foreign driving experience in lieu
of a certified copy of an abstract, showing the driving history of
the listed operators, and proof of the date they were first
licensed. The GEICO salesperson advised [redacted] that the
premium was conditional and that both he and his spouse would need to
provide proof of the date that they were first licensed along with
the driving history from India within 30 days.
On
October 27, 2017, a letter was sent to **. and [redacted]
explaining that we needed a copy of their abstracts from India and
proof of date first licensed within 15 days in order to honor their
foreign driving experience. Unfortunately, no proof of date
first licensed or Indian driving history was received for either **.
[redacted] or his spouse. Effective November 15, 2017 the
policy premium was updated to $2,618.00 and reflected a limited
driving history for [redacted] and his spouse.
It
is GEICO’s position that all proper procedures were followed in the
handling of [redacted]’s policy. GEICO would be willing
to backdate the change in driving experience to November 15, 2017 if
[redacted] provides us with the requested information stated
above by December 15, 2017. If you have any questions, or if GEICO
can be of any further service in this matter, please contact Barbara
F[redacted] at ###-###-####. Sincerely,
Timothy
L[redacted]
Assistant
Vice President of Underwriting
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 25, 2016 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404 VIA FACSIMILE: ###-###-#### ...
RE: [redacted] Insured: [redacted] Policy Number: [redacted] / Retention Key [redacted] NAIC: [redacted]-GEICO Casualty Dear [redacted]: Thank you for your recent inquiry dated July 20, 2016. I welcome the opportunity to discuss [redacted]’s automobile policy concerns. On July 15, 2016, [redacted] agreed an online quote for $1340.83 per six months with a down payment of $224.35. On the same screen that [redacted] entered her payment information, she was advised that she had an outstanding balance of $424.35 from her previous GEICO policy. She was also advised that we would process a separate payment of $424.35 prior to processing her down payment for the new policy. This premium is a result of coverage provided from August 18, 2010 until October 12, 2010. On October 1, 2010, [redacted] was sent the attached cancellation notice advising that if the payment of $466.19 was not made by 12:01 am on October 12, 2010 the policy would cancel. [redacted]’s policy cancelled effective the October 12, 2010 due to non-payment leaving an outstanding balance of $424.35. The outstanding balance also includes two $20.00 penalty charges due to the retuned payments on August 30, 2010 and September 30, 2010. As a result of the July 15, 2016 transaction, an email was sent to [redacted] advising that her payment of $424.35 was for the unpaid balance from her previous policy. The email also advised [redacted] that the down payment to start a new policy was declined. We are unable to refund [redacted]’s payment of $424.35 as it was for her outstanding balance from her previous policy. In order to backdate the cancellation of the policy, she can provide proof that she had other coverage from August 18, 2010 until October 12, 2010. I apologize for an inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 7:00 a.m. to 3:00 p.m. EST. Sincerely, John *. L[redacted] AVP, Underwriting Enclosures: Bills Cancellation Notice Email Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I am left holding the damage and taking care of my vehicle because of motorist not having insurance. Very sad Geico! I had no accidents that I have caused and this is how you repay me
Regards,
[redacted]
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]
CLAIM NUMBER:...
[redacted]
DATE OF LOSS: February 15, 2017
COMPANY: GEICO Advantage Insurance Company
Dear [redacted]:
Thank you for your correspondence dated November 27, 2017.
The above referenced loss was reported on February 15, 2017. After the initial coverage and liability investigation was complete, Auto Damage Adjuster Lauren C[redacted] completed the vehicle damage inspection on February 22, 2017.
On February 26, 2017, [redacted] submitted an internet inquiry regarding moving her vehicle to her chosen repair facility.
On February 27, 2017, Ms. C[redacted] scheduled the vehicle’s transport to [redacted] in Plano, TX as this was [redacted]’s repair facility of choice.
On March 16, 2017, a supplemental inspection request was received from [redacted], and assigned to Auto Damage Adjuster Jordan S[redacted]. The supplement was completed the same day and the vehicle was deemed a total loss.
Our review of the [redacted] Rent-A-Car invoice confirms the details of the charges billed directly to [redacted] by [redacted]. Of the total amount billed, $500.00 represents his first party deductible for damages sustained to the rental vehicle while in his care. We confirmed with [redacted] the actual amount of damage sustained to the rental vehicle totaled $273.40. In addition, [redacted] was billed $50.00 for an administration fee and $70.07 for loss of use of the rental vehicle while under repair. [redacted] has agreed to reimburse [redacted] $120.07 for the administration and loss of use fees and has previously reimbursed him $106.53 for the deductible reimbursement.
We also reviewed the sequence of events of the handling of the claim and will agree to reimburse [redacted] $469.17 for the 11 days of rental charges billed to him.
On November 11, 2017, we received an internet inquiry from [redacted] advising he did not agree with the total loss settlement value of his vehicle. Auto Damage Supervisor Derrick C[redacted] has attempted unsuccessfully to reach [redacted] to discuss the total loss vehicle valuation.
On November 30, 2017, Auto Damage Manager Terrence E[redacted] phoned [redacted] to advise of the reimbursement and conclusion of the total loss claim.
Auto Damage Adjuster Ryan Atkinson attempted unsuccessfully to reach [redacted] by phone on November 30, 2017 to arrange a meeting to settle the claim. That same day, we issued a rental reimbursement payment of $469.17 and a total loss settlement payment in the amount of $5,951.81. This amount represents the actual cash value of [redacted]’s vehicle at the time of loss plus applicable taxes and fees less the $251.00 deductible. On December 1, 2017, Mr. C[redacted] left a message for [redacted] in an attempt to arrange a time to meet and conclude the settlement.
If there are any additional questions, please feel free to contact Claims Manager Terrence E[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This will acknowledge receipt of your May 12, 2016 inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the above policy was established on April 4, 2016 with an effective date of April 5, 2016. At the time of the transaction the insured...
requested to enroll the policy in an automatic electronic funds transfer payment method (EFT). However, it appears that one of the digits in the provided bank account number was keyed incorrectly. This caused the EFT enrollment to be rejected, and the premium installment charge to be increased from $1.00 to $5.00.On May 6, 2016 the insured submitted the required premium installment payment less the additional $4.00 fee. Our company has since updated the EFT enrollment with the correct bank account information, and rescinded the pending cancellation for the additional $4.00 fee. Our accounts receivable department has also been notified to remove the additional $4.00 fee that was added to the policy, and from all future EFT installment payments. We would like to express our apologies to the insured for any inconvenience that this matter may have caused. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O[redacted] Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 11800943
I am rejecting this response because:Both vehicles were absolutely not established in the intersection at the time of the accident. The photograph submitted contains more than enough evidence to this, including, but not limited to:-There is 0 front impact damage to my car. For The front of the other car to hit the side of my car, when I was driving straight across the intersection, my car would have had to have been GREATER THAN 50% across the intersection, while the other driver WAS ENTERTING (0% established).- Because of the high rate of speed of the other driver at impact, their vehicle continued forward, rotating my vehicle 45 degrees. This is clearly obvious from the damage to the other drivers bumper. After they hit the side of my car, BEHIND THE HEADLIGHT, they continued forward, pulling off my bumper, scraping it across theirs as their car continued forward while mine was stopped.-The alignment of my car vs the alignment of my tires. This is the result of being struck and pushed by a moving vehicle. As these details continue to be ignored I have no choice but to escalate this to a legal decision in small claims court.
Regards,
[redacted]
April 7, 2017 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404 VIA FACSIMILE: [redacted] RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: [redacted]-GEICO Indemnity Dear [redacted]: This is in response to your request for additional information dated April 7, 2017. If [redacted] obtained other coverage prior to August 18, 2016, she can send in a copy of her Declarations Page to review backdating the cancellation of the policy to the start date of her new policy. This information can be faxed to ###-###-#### or emailed to [redacted]@geico.com. I apologize for any inconvenience or frustration this situation has caused and hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST. Sincerely, John *. L[redacted] AVP, Underwriting
January 29, 2018 Revdex.com Of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 USA Attention: [redacted] Re: [redacted] Case#: [redacted] Policy#: [redacted] Dear [redacted]:...
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. In [redacted]’s correspondence to your organization he expresses concern regarding a refund of unearned premium in the amount of $447.18. He has requested that this refund be issued to him via a check. GEICO’s records show that [redacted] purchased the above named policy on December 1, 2017 via GEICO.com The policy was purchased and bound with a six month premium of $2,260.60, which he paid for in full using his [redacted] Credit Card. On January 9, 2018, [redacted] contacted GEICO and requested to increase his collision coverage deductible from a $100 to $5,000 and his comprehensive coverage deductible from a $100 deductible with the glass waiver to a $2,500 deductible without the glass waiver. These changes resulted in a policy credit of $447.18. [redacted] was advised that this credit would be refunded back to him. He requested that this refund be issued via check in lieu of a refund sent to his [redacted] Credit Card. Refunds are automatically refunded in the same method as the last payment was received, thus the refund was issued to the same [redacted] Credit Card that [redacted] used to make his last payment to GEICO. In his complaint, [redacted] noted that a refund showed issued to his debit card the following day and requested that if credit is rejected that GEICO remits a check ASAP. GEICO’s records show the refund status as dispersed to his financial institution as of January 10, 2018. In the event that GEICO is notified by his financial institution that they have rejected the credit of $447.18, then a refund will be issued to [redacted] via check. It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. GEICO maintains that the refund was issued as per our standard company procedure. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F[redacted] at ###-###-####. Sincerely, Timothy L[redacted] Assistant Vice President of Underwriting
January 4, 2016
[redacted]
Revdex.com
1211 K ST NW 10TH FLOOR
WASHINGTON DC 20005
Claim Number: [redacted]
Insured: [redacted]
Date of Loss: December 17, 2016
Complainant: [redacted]
ID: [redacted]
Dear Ms. [redacted]:
We received your letter...
dated December 28, 2016. The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss.
The loss was reported by [redacted] under his own policy on December 18, 2016 as occurring on December 17, 2016 on I-95 southbound. Our driver, [redacted], was stopped in the travel lane when [redacted] stopped suddenly to avoid impact with our vehicle. Mr. [redacted], who was traveling behind Ms. [redacted] also attempted to stop suddenly, however, they were unable to do so and struck Ms. [redacted] in the rear. There was no impact between Ms. [redacted]’ vehicle and our insured vehicle.
As part of the liability investigation a recorded statement was obtained from Mr. [redacted]. Mr. [redacted] advised that a vehicle was stopped in the left lane of I-95 when the car in front of Mr. [redacted] slammed on brakes to avoid the stopped vehicle and Mr. [redacted] braked but struck the vehicle in front of him. Mr. [redacted] confirmed the car in front of him did not make contact with the stopped vehicle.
Mr. [redacted] does not dispute that he was unable to stop prior to striking Ms. [redacted]’ vehicle. Ms. [redacted] was able to stop and avoid striking the stopped vehicle. As such, our investigation indicated that Mr. [redacted] contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms. [redacted]’ vehicle in the rear. Mr. [redacted] is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr. [redacted] was contributorily negligent for failure to maintain a safe following distance.
Thank you for the opportunity to address your inquiry. Please contact, Lisa R[redacted], at ###-###-#### if you have any questions regarding this matter.
Sincerely,
Matthew L. M[redacted]
Assistant Vice President
Virginia Beach Regional Office
Government Indemnity Insurance Company
NAIC# 22055
December 4, 2017
[redacted]
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
RE: File Number: [redacted]
Dear [redacted]:
Thank you for your letter of November 12, 2017 regarding the above...
consumer’s claim.
On September 29, 2017, our insured impacted six vehicles resulting in a large amount of damages. The insured's policy only has $10,000 in property damage coverage to pay for all six of the consumers' vehicles. At this time, we are pending receipt from one more consumer in order to determine the pro-rata amount for offer and payment. Once the final estimate is received, we will be issuing property damage releases to all parties involved with the appropriate pro-rata amount.
We will continue to work this claim diligently toward resolution. If you have any further questions, please feel free to contact Anna W[redacted], Liability Director, at ###-###-####
Very truly yours,
Ryan W[redacted]
Assistant Vice President
RW/sdh
December 13, 2017Dear [redacted]:Thank you for your 12/08/17 e-mail regarding [redacted]'s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.[redacted]'s $346.18 payment was due on 09/15/17. The payment scheduled by her to be debited from her back account on that date; however, on 09/13/17, she rescheduled it to be extracted on 09/24/17. On 09/25/17 we received a notice the $346.18 payment was declined by her financial institution. When we had not received a valid replacement payment by 09/30/17, we sent her a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice advising a payment of $366.18 was due by the 10/11/17 cancellation date listed in the notice. [redacted] made a $366.18 payment on GEICO.com on 10/04/17 at 9:46 A.M; she then called our automated phone system at 9:52 A.M. on the same day, and made a $348.18 payment. Her financial institution honored the $348.18 payment and declined the $366.18 payment. I sincerely regret [redacted]'s policy canceled, but because the payment that was honored by her financial institution was less than the amount due in the cancellation notice, the policy was canceled in compliance with Maryland statute(s) and/or Insurance Regulation(s). Sincerely, Elizabeth C.Underwriting Manager
Thank you for your follow-up inquiry of September 30, 2015.Upon receipt of this follow-up inquiry we were able to reach Mr. [redacted] via email, as he is out of the country until October 23, 2015. In the spirit of excellent customer service we have agreed to cover previously denied bills, which was the basis of his dispute. Since Mr. [redacted] was not planning to resume any medical treatment under his no-fault claim, we have agreed that there is no need to schedule another independent health service examination. Mr. [redacted] was happy with the resolution.If any additional information is needed, please contact Doreen B[redacted], Claims Supervisor at ###-###-####.Very truly yours,Robert L[redacted], CPCUNo-Fault Director
Revdex.com:They have not done anything for me since I reported the loss date on February 23 2016. The supervisor called twice and left a voicemail. I have returned his call but he is also off when I call as well. He stated in one of his messages he had attempted 3 times!! Lies!! Please I know you have phone records and also have it recorded every time there are outgoing calls. Check it before you say a lie. Also there is a loss date the 23rd my policy restarted 2/17/16 I've had Geico before that. There was a gap I interviewed with an investigator gave phone records bank statements etc. I've had a total loss of 541.99 a month, plus I've paid my insurance 118.00 a month, also I've paid out of pocket for a rental total 898.00. So now I'm paying for repairs on my car because I can not keep hitching a ride to work. This has caused me a lot of un wanted stress. I have even miscarried due to this in wanted stress. Not good at all. I think I might seek legal aide if actions aren't taken soon.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
Regards,
[redacted]
Jeremy C[redacted] Assistant Vice President August 25, 2017 Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 RE: complaint id #: ...
[redacted] Complainant: [redacted] Our Claim #: [redacted] Our Insured: [redacted] Loss Date: August 14, 2017 Dear Ms. [redacted], Thank you for your letter of inquiry dated August 21, 2017. This loss was reported to us on August 14, 2017 by our insured’s driver, [redacted] via online. Ms. [redacted] reported that she was rear-ended by [redacted] while traveling on Route 80 in New Jersey. We spoke with [redacted] to advise Ms. [redacted] was not at fault for the accident and we explained her filing options. Ms. [redacted] advised that she would file her claim through the other insurance company, [redacted]. On August 16, 2017 Ms. [redacted] contacted us and requested to file their claim through us and scheduled a vehicle inspection for August 17, 2017. We advised Ms. [redacted] and Ms. [redacted] that this was a collision loss and it would be subject to their $500 collision deductible. On August 18, 2017 Ms. [redacted] contacted us and advised that she was upset she had to pay her deductible to the body shop. We reiterated that since she is filing through her collision coverage it would be subject to her $500 deductible. On August 23, 2017 we spoke with [redacted] and they confirmed they had accepted responsibility for the loss. We issued a payment in the amount of $500 to Ms. [redacted] for her deductible. We spoke with Ms. [redacted] and advised her that payment had been issued. If any additional information is needed please contact Jenna K[redacted], Consumer Relations Administrator at ###-###-#### or [redacted]. Sincerely, Jeremy C[redacted] Assistant Vice President
April 11, 2017 [redacted] Revdex.com RE: ID Number: [redacted] Dear [redacted]: This is in response to your email of April 6,...
2017, addressed to Tony N[redacted] of GEICO. We have not included any personal identifying information on our response, as you requested. Our records show that on September 24, 2016, [redacted] was involved in an accident while driving his 2013 [redacted]. His vehicle was inspected on September 26, 2016, and was deemed to be a total loss. We immediately contacted [redacted]’s lienholder, and requested a letter of guarantee and a copy of the title. On October 24, 2016, we received the letter of guarantee and a copy of the title. Unfortunately, payment was not issued to the lienholder until January 11, 2017. We sincerely apologize for this oversight. We have spoken to [redacted] and based on our delay, we issued reimbursement for his interest in the amount of $839.27. We understand that as a result of our late payment, [redacted]’s credit score has been negatively affected. Therefore, we will submit a request through [redacted] respectfully asking that the debt be forgiven and removed from his credit score. We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted]. Sincerely, Frank P[redacted] Assistant Vice President
Revdex.com:
I have reviewed the response from the business and will deal with the matter through the Utah Insurance Dept.
Regards,
[redacted]
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In [redacted]’ correspondence to your organization he expresses concern regarding a change of address on his GEICO automobile insurance policy. He alleges that he made a change of...
address via GEICO.com prior to August 1, 2016 and has requested a refund for the difference in premium between the two rated locations.GEICO’s records show that [redacted]’s logged into his policy via GEICO.com on July 11, 2016 and requested a quote for a change of mailing address and rated location to [redacted] Hampden, ME [redacted]’s was quoted a six month premium of $398.70 for the change of address. After [redacted] was presented with the quote, he was presented with the option to finalize the address change. Unfortunately, GEICO’s records show that [redacted] did not click on the option to finalize the address change and therefore no change was made at this time.On August 1, 2016, [redacted] contacted GEICO’s Customer Service Department and requested a change of mailing address and rated location to the address stated above. It is GEICO’s procedure to make changes effective the day after the request is received. The change of address to Maine was made effective August 2, 2016.GEICO has made a decision, as a matter of good faith and excellent customer service, to adjust the change of address retroactively to July 12, 2016 and credit the policy balance accordingly.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’ policy. If you have any questions, or if GEICO can be of any further service in this matter, please contact [redacted] at [redacted]Sincerely,Timothy L[redacted] Assistant Vice President of Underwriting
We received your correspondence dated November 28, 2016. We have not included any personal identifying information in our response, as you requested.On October 31, 2016, we learned that a vehicle belonging to the complainant Sustained damage during a collision with our policyholder. We deemed the...
vehicle a total loss on November 7, 2016. Based on a market valuation report from CCC Information Services, Inc., we established an actual cash value of $11,502.00, plus sales tax of $805.14, for a net settlement of $12,307, 14. The market valuation report suggested a value based on a search of locally-available, similar vehicles. We relayed the settlement amount to our customer, who declined our offer, and referenced a value from Kelly Blue Book of $13,915.00. Additionally, our customer noted that our valuation did not include consideration for a "Tech Package" that was present on his vehicle.Our adjuster contacted CCC Information Services, Inc. to include the Tech Package. Since the package was a lower-cost package that included several options we had individually considered in our valuation, the updated actual cash value decreased to $11,719.71 including tax, We informed our customer of the updated valuation, Additionally, we explained that his vehicle's high odometer reading of 115,998 negatively impacted his vehicle's value compared to others in the local market. Our Customer continued to disagree with our valuation.On N[redacted]mber 29, 2016, Matthew D[redacted], Auto Damage Supervisor, spoke with our customer regarding his claim. Mr. D[redacted] consulted Kelly Blue Book, and identified that the value our customer provided did not include his vehicle's correct mileage. Mr. D[redacted] calculated the Kelly Blue Book value to be $11,671.00. Mr. D[redacted] explained that since we had originally offered $12,307.14 as settlement, we would honor our original offer, despite the lower valuations in consideration of the Tech Package and the Kelly Blue Book valuation. After consideration, our customer agreed to accept our settlement offer on N[redacted]mber 30, 2016, and we issued payment for $12,307. 14.We sincerely regret any inconvenience our customer experienced during the handling of his claim. We believe our settlement offers were accurate, and we are pleased that we reached an agreement. If We can be of any further assistance, piease contact Gail M[redacted] at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted].Sincerely,Don R[redacted] Regional Vice President
This
will acknowledge receipt of your request regarding the above named
insured’s private passenger automobile policy.
In
[redacted]’s correspondence to your organization, he expresses
concern regarding an increase in policy premium resulting from a
change in underwriting information...
on the policy. He has
requested that the original policy premium be honored.
GEICO’s
records show that [redacted] purchased the above policy via
telephone on September 22, 2017 to be effective September 29, 2017.
The policy was bound with a six month premium of $735.50 and includes
his spouse, [redacted]. The driving experience of the
operators listed on the policy is one of the many underwriting
factors taken into consideration when determining premium. An
operator with more driving experience is considered to be more
favorable and may result in a lower premium compared to someone with
less driving experience. On the application, [redacted]
advised of foreign driving experience of 9 years and 6 years of
foreign driving experience for his spouse. It is our practice
to give credit to the customer for foreign driving experience in lieu
of a certified copy of an abstract, showing the driving history of
the listed operators, and proof of the date they were first
licensed. The GEICO salesperson advised [redacted] that the
premium was conditional and that both he and his spouse would need to
provide proof of the date that they were first licensed along with
the driving history from India within 30 days.
On
October 27, 2017, a letter was sent to **. and [redacted]
explaining that we needed a copy of their abstracts from India and
proof of date first licensed within 15 days in order to honor their
foreign driving experience. Unfortunately, no proof of date
first licensed or Indian driving history was received for either **.
[redacted] or his spouse. Effective November 15, 2017 the
policy premium was updated to $2,618.00 and reflected a limited
driving history for [redacted] and his spouse.
It
is GEICO’s position that all proper procedures were followed in the
handling of [redacted]’s policy. GEICO would be willing
to backdate the change in driving experience to November 15, 2017 if
[redacted] provides us with the requested information stated
above by December 15, 2017. If you have any questions, or if GEICO
can be of any further service in this matter, please contact Barbara
F[redacted] at ###-###-####. Sincerely,
Timothy
L[redacted]
Assistant
Vice President of Underwriting
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 25, 2016 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404 VIA FACSIMILE: ###-###-#### ...
RE: [redacted] Insured: [redacted] Policy Number: [redacted] / Retention Key [redacted] NAIC: [redacted]-GEICO Casualty Dear [redacted]: Thank you for your recent inquiry dated July 20, 2016. I welcome the opportunity to discuss [redacted]’s automobile policy concerns. On July 15, 2016, [redacted] agreed an online quote for $1340.83 per six months with a down payment of $224.35. On the same screen that [redacted] entered her payment information, she was advised that she had an outstanding balance of $424.35 from her previous GEICO policy. She was also advised that we would process a separate payment of $424.35 prior to processing her down payment for the new policy. This premium is a result of coverage provided from August 18, 2010 until October 12, 2010. On October 1, 2010, [redacted] was sent the attached cancellation notice advising that if the payment of $466.19 was not made by 12:01 am on October 12, 2010 the policy would cancel. [redacted]’s policy cancelled effective the October 12, 2010 due to non-payment leaving an outstanding balance of $424.35. The outstanding balance also includes two $20.00 penalty charges due to the retuned payments on August 30, 2010 and September 30, 2010. As a result of the July 15, 2016 transaction, an email was sent to [redacted] advising that her payment of $424.35 was for the unpaid balance from her previous policy. The email also advised [redacted] that the down payment to start a new policy was declined. We are unable to refund [redacted]’s payment of $424.35 as it was for her outstanding balance from her previous policy. In order to backdate the cancellation of the policy, she can provide proof that she had other coverage from August 18, 2010 until October 12, 2010. I apologize for an inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 7:00 a.m. to 3:00 p.m. EST. Sincerely, John *. L[redacted] AVP, Underwriting Enclosures: Bills Cancellation Notice Email Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I am left holding the damage and taking care of my vehicle because of motorist not having insurance. Very sad Geico! I had no accidents that I have caused and this is how you repay me
Regards,
[redacted]
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]
CLAIM NUMBER:...
[redacted]
DATE OF LOSS: February 15, 2017
COMPANY: GEICO Advantage Insurance Company
Dear [redacted]:
Thank you for your correspondence dated November 27, 2017.
The above referenced loss was reported on February 15, 2017. After the initial coverage and liability investigation was complete, Auto Damage Adjuster Lauren C[redacted] completed the vehicle damage inspection on February 22, 2017.
On February 26, 2017, [redacted] submitted an internet inquiry regarding moving her vehicle to her chosen repair facility.
On February 27, 2017, Ms. C[redacted] scheduled the vehicle’s transport to [redacted] in Plano, TX as this was [redacted]’s repair facility of choice.
On March 16, 2017, a supplemental inspection request was received from [redacted], and assigned to Auto Damage Adjuster Jordan S[redacted]. The supplement was completed the same day and the vehicle was deemed a total loss.
Our review of the [redacted] Rent-A-Car invoice confirms the details of the charges billed directly to [redacted] by [redacted]. Of the total amount billed, $500.00 represents his first party deductible for damages sustained to the rental vehicle while in his care. We confirmed with [redacted] the actual amount of damage sustained to the rental vehicle totaled $273.40. In addition, [redacted] was billed $50.00 for an administration fee and $70.07 for loss of use of the rental vehicle while under repair. [redacted] has agreed to reimburse [redacted] $120.07 for the administration and loss of use fees and has previously reimbursed him $106.53 for the deductible reimbursement.
We also reviewed the sequence of events of the handling of the claim and will agree to reimburse [redacted] $469.17 for the 11 days of rental charges billed to him.
On November 11, 2017, we received an internet inquiry from [redacted] advising he did not agree with the total loss settlement value of his vehicle. Auto Damage Supervisor Derrick C[redacted] has attempted unsuccessfully to reach [redacted] to discuss the total loss vehicle valuation.
On November 30, 2017, Auto Damage Manager Terrence E[redacted] phoned [redacted] to advise of the reimbursement and conclusion of the total loss claim.
Auto Damage Adjuster Ryan Atkinson attempted unsuccessfully to reach [redacted] by phone on November 30, 2017 to arrange a meeting to settle the claim. That same day, we issued a rental reimbursement payment of $469.17 and a total loss settlement payment in the amount of $5,951.81. This amount represents the actual cash value of [redacted]’s vehicle at the time of loss plus applicable taxes and fees less the $251.00 deductible. On December 1, 2017, Mr. C[redacted] left a message for [redacted] in an attempt to arrange a time to meet and conclude the settlement.
If there are any additional questions, please feel free to contact Claims Manager Terrence E[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President