NOVEMBER 20, 2015Revdex.com OF METRO WASHINGTON DC & EASTERN PENNSYLVANIA 1411 K St. NW, 10th FloorWASHINGTON, DC 20005-3404Attn. [redacted]RE: COMPLAINT ID#. [redacted]COMPLAINANT [redacted] M. [redacted] OURCLAIM #: [redacted] OUR INSURED: [redacted]M. [redacted] LOSS Date: March 11, 2015Dear Mr....
[redacted],Thank you for your letter of inquiry dated November 13, 2015.On March 11, 2015 Mr. [redacted]'s vehicle incurred damage to both sides of his vehicle due to an intersectional side swipe in which the vehicle temporarily rolled up onto its side and then back to normal resting position.After completion of repairs in April 2015, according to Mr. [redacted] the vehicle was brought back to the body shop of choice twice to address an issue of condensation appearing on the carpets in the front of the vehicle. The body shop of choice advised both times that the issue was corrected.On October 15, 2015 Mr. [redacted] called in advising that he was having trouble with his vehicle and had the vehicle towed to a different shop of choice. The second shop advised Mr. [redacted] that the reason his vehicle had stalled was due to a crack in the transmission cooler. Mr. [redacted] authorized the replacement of the part and once repairs were completed he made contacted our Auto Damage Supervisor, Curtis E[redacted] to request reimbursement for the repair.The transmission cooler is located in the frontend of the vehicle and is a part of a closed tubular metal system. This cooler could not have been damaged as a result of the original accident on March 11, 2015 as the damage from that accident was contained to the sides of the Vehicle. Based on the time lapse from initial accident to now, and the location of the transmission cooler this damage could not have been form the original accident. We have advised Mr. [redacted] that we cannot reimburse him for the transmission cooler repair as it is not related to the original accident.\lf any additional information is needed please contact Jenna W[redacted], Consumer Relations Administrator at ###-###-#### or [redacted].Sincerely,Pionne C[redacted] Assistant Vice President
November 27, 2017 Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th floor P.O. Box 149104 Washington, DC 20005-3404 RE: FILE NUMBER: ...
[redacted] Dear [redacted], We received your correspondence dated November 20, 2017. We have not included any personal identifying information on our response, as you requested. On June 24, 2017, our insured notified us that while operating her parents’ vehicle, she backed into the consumer’s parked and unoccupied vehicle. We determined a coverage investigation was warranted. We contacted the consumer’s spouse on the following day and advised we were conducting a coverage investigation. We kept the consumer and his spouse informed of the status of our investigation throughout the process. We completed our investigation on November 14, 2017 and determined we would afford coverage for the accident. We advised the consumer’s spouse of our decision on that day and scheduled the vehicle for an inspection on November 17, 2017. We also provided a rental reservation for use while the vehicle was undergoing repairs. On the day of the inspection, the consumer was unable to arrive at the scheduled appointment time. The consumer dropped his vehicle off at the body shop, and we rescheduled the inspection for November 21, 2107, as we were unable to accommodate the consumer’s request for a same day appointment. A claims supervisor confirmed the appointment and apologized for the inconvenience. Upon receipt of your correspondence, a claims supervisor contacted the consumer on November 20, 2017 to discuss his concerns. She confirmed the vehicle was pending inspection on the following day and advised that she would follow up with him to confirm payment for his vehicle damages. If there are any additional questions, please feel free to contact Megan A[redacted], Claims Manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted]@geico.com. Sincerely, Tara C[redacted]Assistant Vice President of Claims, GEICO HoustonPhone: ###-###-####
Please stop lying! I planned a schedule to meet and inspect the car; however, I am tired of Geico making false claims that I particularly choose this dealership. I requested him to stop saying it was my choice because I knew NOTHING about dealerships. I simply told Geico that I wanted a [redacted] CERTIFIED dealer to repair my car. They came back to me with this company.Matt called me the day we were suppose to meet to argue with me over the phone over me saying, "Please don't continue to say my choice of dealership." He then started to disrespect me and said I can have someone else other that myself call (from Matt). He also told me I can report this to Revdex.com, so I thanked him for his time (being polite) and hung up the phone and reported Geico. I am scared to be around someone that won't respect me or has no concern on repairing my vehicle. Below is the email I sent Matt on May 12, 2016Matthew,You called me at 9 am on May 12, 2016 saying I am belittling you, which I was NOT. I stated that I do NOT want you to continue to state that it was my choice to choose this repair shop...it was NOT my choice of choosing the dealership of repair. You couldn’t accept that and states “ [redacted], I will give you another representative”. I am NOT going to be bounced around and with attitude towards me, it’s not appropriate for someone to meet (I am nervous) to meet with someone that can’t treat a customer with respect and understanding with all the issues that has happened.Since you made that call, I will report it to Geico HQ, as well as Revdex.com on a car that is not in a condition prior to the wreck both physically and drivability.I am sorry you couldn’t respect that I did NOT want you to continue to make a false claim about being my choice of dealership. I mentioned the only thing I wanted, which you evidently ignored.I received a call from Matt on May 18 but I was studying for a test and didn't have time. Matt lost the time permitted with his rude actions. I didn't call back because I was waiting for someone at HQ to give me a call from this Revdex.com; however, it seems that Geico is not taking this serious.[redacted] [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I never SIGNED for these letters you speak of and Attorney [redacted] will attest that he is and was never retained by me as my attorney. If letters were sent to Attorney [redacted], I was not given them.I can attend any examination between October 26th through October 31st, 2015, if that is what is required to make good on the No Fault payment of these bills. I requested a rescheduling of the first exam because of military training with the US Army Reserve.I am out of the U.S. on business until October 23rd, 2015.Please schedule an exam anytime, anyplace within two hours of my home at [redacted], Oneonta, NY 13820 between October 26th-October 31st and I will be glad to attend.Thank You.
Regards,
[redacted] Jr.
December 4, 2017
[redacted] Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: [redacted]
Claim Number: [redacted]-[redacted]-[redacted]
Revdex.com File Number: [redacted]
Dear [redacted]:
We have received your letter requesting...
assistance on behalf of [redacted] and I welcome the opportunity to respond to his concerns.
On September 18, 2017, [redacted] purchased a GEICO Casualty automobile insurance policy which went into effect that same day. As indicated by the policy Declarations Page that we provided to [redacted] on September 19, 2017, the policy did not include the glass deductible waiver.
On November 29, 2017, we called [redacted] and advised him that the additional cost to add the Safety Glass Non-Deductible Option effective September 18, 2017 is $98.01 for the policy period. He agreed to pay the additional charge, and understands the payment must be received by December 14, 2017. Therefore, we will be able to waive the Comprehensive coverage deductible for the November 2, 2017 date of loss.
I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, Barbara Collins, at ###-###-####, ext. [redacted].
Sincerely,
Shane W[redacted] Assistant Vice President
GEICO Casualty Company
August 14, 2017 Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th floor P.O. Box 149104 Washington, DC 20005-3404 RE: FILE NUMBER: [redacted]...
Dear Ms. [redacted], We received your correspondence dated August 10, 2017. We have not included any personal identifying information on our response, as you requested. On August 10, 2017, a representative of our company secured a recorded statement from our insured. This completed our liability investigation and a decision was rendered. All parties, including the complainant have been notified of the liability decision. An inspection has been setup for the complainant’s vehicle along with a rental vehicle while his vehicle is under repair. At this time, we have addressed the complainant’s concerns. If we can be of any further assistance, please contact Ryan C[redacted], Claims Manager, at ###-###-#### , via FAX at ###-###-####, or via e-mail at [redacted]. Sincerely, Tara C[redacted]Assistant Vice President of Claims, GEICO HoustonPhone: ###-###-####
December 11, 2017
[redacted]
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: [redacted]
Claim Number: [redacted] Revdex.com File Number: [redacted]
Dear [redacted]:
We have received your letter requesting...
assistance on behalf of [redacted] and I welcome the opportunity to respond to his concerns.
We regret any difficulty [redacted] experienced in connection with our handling and evaluation of his claim. We would like to assure [redacted] it has been our goal to handle his claim in a thorough and fair manner, and we regret any frustration this matter may have caused him. Fortunately, we were able to resolve his claim directly with him on November 30, 2017. Payment in the amount of $1,000.00 was issued to [redacted] on November 30, 2017.
I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Manager Beatrice C[redacted], at ###-###-####.
Sincerely,
Shane W[redacted] Assistant Vice President
GEICO Casualty Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:My claim was not false or fraudulent and to use that term is upsetting . My claim was truthful. I was in my renewal cycle . This company has poor service for customers who have been with them for year upon years to be dropped with no warning . The letter was sent out days after I noticed it was cancelled
Regards,
[redacted]
May 19, 2017 [redacted] Revdex.com of Metropolitan Washington DC 1411 K Street NW, 10th Floor Washington, DC 20005-3404 Regarding: [redacted] Policy: [redacted] Revdex.com File Number: [redacted] Dear Ms. [redacted]: We have received your letter requesting additional assistance on behalf of [redacted], and I apologize that he does not find our response to his concerns satisfactory. On May 17, 2017, we received Mr. [redacted]’s complaint filed with the Utah Insurance Department; therefore, we will further address his concerns in a written response to the Consumer Service Representative assigned to his complaint. If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321. Sincerely, Maria S[redacted] Assistant Vice President GEICO Casualty Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:After speaking with Jennifer H[redacted]'s manager and expressing my concern of lack of competicy, poor customer service, and lack to follow up Jennifer's manager still continued to keep her in charge of my case. Again, when dealing with Jennifer she was extremely rude. I feel my case should have been handled by a manager or another representative given my poor experience with Jennifer H[redacted]'s. I was off work for a week, was unable to exercise all summer long, unable to do things with my children such as hike or camp due to my injury. I spent numerous hours driving and attending therapy. My medical bills were over $11,000 which they were able to get reduced to a little over $7,000. I was offered $1500 for my pain, suffering, time, gas etc I feel that was unfair and shows Geico's lack of care for the injured. I accepted this amount due to the fact I no longer wanted to deal with the poor customer service.
Regards,
[redacted]
We received your correspondence dated March 15, 2016, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested.On December 27, 2015, the 2002 [redacted] was added to our Insured’s policy via GEICO.com effective December 28, 2015. At...
this time the Vehicle Identification Number was entered incorrectly. On December 27, 2015, our Insured also sent an ID card to their e-mail address from GEICO.com. On December 28, 2015, we also mailed our Insured a Declarations Page listing the VIN as well as all coverage listed on the policy. As well, on January 27, 2016 we sent our Insured a letter advising that we did not have the correct VIN for his 2002 [redacted].On February 5, 2016, our Insured contacted us requesting to update his Driver's License as it was pending suspension. We apologize that this information was not updated when our Insured requested; however, as of March 15, 2016, we have confirmed that our Insured’s Driver’s License is active. On March 17, 2016, we spoke with our Insured and advised of such. We have confirmed with our Insured that he did not have to pay any fees with the State of Florida.As the 2002 [redacted] was added online at GEICO.com, we will be unable to provide any sort credit to the policy. We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George W. R[redacted] Senior Vice President
Thank you for your letter dated October 21, 2016 outlining the submission of a complaint to your organization on October 10, 2016.This claim was originally settled on October 6, 2016. Depreciation was applied per the terms and conditions of the GEICO Marine Insurance Pleasure Boat Policy.After...
seeking permission of the policy holder [redacted], we spoke to Mrs. [redacted] on October 7, 2016, and went over the depreciation that was applied to the claim settlement. We offered to review any maintenance records or invoices for work completed that may warrant a reduction in depreciation. A request was made for the undersigned to contact Mr. [redacted] to discuss further. A message was left for Mr. [redacted] on Friday, October 21, 2016 requesting a call back. We again tried to call Mr. [redacted] on October 24, 2016; however, his voice mail box was not receiving messages. In an effort to try and resolve this matter, we tried Mrs. [redacted] again and left her a voice mail message requesting a call back. We will review any documentation presented for consideration.I am available from 8:30 am - 6:00pm Eastern Standard Time, Monday through Friday. Please feel free to contact me if you have any questions regarding this claim.Sincerely, Twayna B. W[redacted] Property Claims Supervisor
August 11, 2016[redacted]Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floorWashington DC 20005-3404 VIA FACSIMILE: ###-###-#### RE: [redacted]Insured: [redacted] Policy Number: [redacted] / [redacted]NAIC: [redacted]-GEICO Casualty Dear [redacted]: This is in response to your request for additional information on August 9, 2016. On August 9, 2016, [redacted]’s bankruptcy documents were received and reviewed by our Accounts Receivable department. At that time, [redacted] was contacted and advised that her payment of $424.35 from July 15, 2016 would be refunded. On August 10, 2016, the payment of $424.35 was refunded to [redacted]’s credit card ending 9554. I apologize for an inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. EST. Sincerely, John ** L[redacted]AVP, Underwriting
April 13, 2016
[redacted]Revdex.com
1411 S ST NEW 10TH FLOOR
WASHINGTON DC 20005-3404
Claim Number: [redacted]
Insured: [redacted]
Date of Loss: March 23, 2016
Complainant: [redacted] ...
File Number: [redacted]
Dear Ms. [redacted]:
We are in receipt of your letter received on April 7, 2016.
We originally inspected Mr. [redacted]’s 2013 [redacted] on March 28, 2016. Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,254.21. On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $645.19. This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faring. The damage to the tank and faring were agreed to be repairable with Mr. [redacted]’s repair facility of choice.
Roanoke Valley [redacted] has not requested supplemental payment for the crash bar or faring brackets. We advised Mr. [redacted] if there are any additional damages found with the repairs, GEICO will review the damage. It is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Matt M[redacted]
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC # 22055
May 23, 2016
Revdex.com
Attn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C. 20005-3404
Re: Customer Name: [redacted]
Case Number: [redacted]
GEICO Choice Auto Insurance Company
Policy Number: [redacted]
Dear Ms. [redacted]:
This is in response...
to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.
We apologize for any confusion Ms. [redacted] may have experienced regarding the policy effective dates. Ms. [redacted]’s policy effective dates have been amended to allow for the claims investigation.
Our policy records reflect Ms. [redacted] spoke with a Service Supervisor, on May 17, 2016, and requested a Manager return the call. Our Service Manager, Kristen W[redacted], called and spoke with Ms. [redacted] on May 18, 2016. Ms. W[redacted] advised Ms. [redacted] she would review the situation and contact her with the resolution.
Ms. W[redacted] called and spoke with Ms. [redacted], on May 20, 2016, and advised the policy effective dates were changed in order to move forward with the claims investigation. Ms. [redacted] understood and was satisfied with the outcome.
We thank Ms. [redacted] for her business. We look forward to continuing to serve her insurance needs for years to come.
If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].
Sincerely,
Matthew Z[redacted]
Assistant Vice President
Cc: [redacted]
[redacted]
Los Lunas NM 87031-2801
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
It is not clear if GEICO has reimbursed [redacted] for the three days that I had the rental car when my car was being inspected at [redacted] Germantown shop under [redacted]'s claim #[redacted]. As soon as [redacted] confirms that GEICO has reimbursed them for the rental car, this case can be closed.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The response provided by business only repeats the same claims made in their initial response without any evidence or supporting facts. Generally claiming that the repair cost of a 2011 model vehicle has suddenly been determined to be 10% higher in 2014 is a rootless and disturbingly ridiculous claim. The same goes for the claim that repair costs in TX have gone up by 10% in less than a month. I would like to remind you that my rate was evaluated on June 31 entirely and determined. A sudden increase just 2 months after does not make sense. I would like my rate to return back to what I was quoted on June 31, or to a meaningful and reasonable vicinity of that number.
Regards,
[redacted]
May 8, 2017 Revdex.com 1411 K Street, NW, 10th Floor Washington, DC 20005-3404 Attention: [redacted] Regarding: [redacted] Policy...
#: XXXX-XX-[redacted] Complaint ID: [redacted] Dear Ms. [redacted]: We have received your request for assistance on behalf of [redacted]. A response to Ms. [redacted] has been sent via United States Post Office mail. The following is a summary of that response. We have extended an apology for the manner in which our customer service agent spoke with her. Ms. [redacted]’s concerns are being reviewed by management. If you have any additional questions, please contact our analyst, Mary A[redacted], at ###-###-####, extension 5508. Sincerely, Gregory J[redacted] Assistant Vice President GEICO General Insurance Company
See attached pdf for official copy of our response. Dear Ms. Tilghman: We have received your letter requesting additional assistance on behalf of [redacted]. I welcome the opportunity to further respond to her concerns. It is our goal to design our website to be user friendly and easy for our customers to process their online transactions. We do recognize that on August 4, 2016, it was Ms. [redacted]’s intention to postpone her August 14, 2016 payment to August 20, 2016; however, she mistakenly processed an additional payment instead. Upon her automatic payment processing on August 14, 2016, Ms. [redacted]’s policy was paid in full. Since her policy was paid in full when the second payment was processed on August 20, 2016, I have authorized an exception to reimburse Ms. [redacted] of the $34 overdraft fees she received from her bank. We genuinely value Ms. [redacted]’s business, and it is very important that we continue to exceed her expectations with every interaction you have with our company. I hope this information is helpful in resolving her concerns. If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Recognizing GEICO was not going to take responsibility for the event I contacted and filed a complaint with the New Jersey Department of Banking and Insurance. This organization's involvement is the reason for the settlement, I was contacted by their agent and we discussed options. I provided the investigator my evidence and timeline of events. While I was adamant about the cause of the failure, the failure being a result of the accident. I did take responsibility for not having my mechanic keep the damaged part for GEICO's review, I had no idea it would be needed. That shared responsibility is the rationale behind my 50% shared cost agreement. Oddly enough GEICO would like us all to believe this is a settlement they authored and did so to "assist" a customer. The reality is they were being questioned by a Government organization and their omission of details and facts would be investigated by this Agency. I appreciate the assistance of the Revdex.com and the New Jersey Department of Banking and Insurance.
Regards,
[redacted]
NOVEMBER 20, 2015Revdex.com OF METRO WASHINGTON DC & EASTERN PENNSYLVANIA 1411 K St. NW, 10th FloorWASHINGTON, DC 20005-3404Attn. [redacted]RE: COMPLAINT ID#. [redacted]COMPLAINANT [redacted] M. [redacted] OURCLAIM #: [redacted] OUR INSURED: [redacted]M. [redacted] LOSS Date: March 11, 2015Dear Mr....
[redacted],Thank you for your letter of inquiry dated November 13, 2015.On March 11, 2015 Mr. [redacted]'s vehicle incurred damage to both sides of his vehicle due to an intersectional side swipe in which the vehicle temporarily rolled up onto its side and then back to normal resting position.After completion of repairs in April 2015, according to Mr. [redacted] the vehicle was brought back to the body shop of choice twice to address an issue of condensation appearing on the carpets in the front of the vehicle. The body shop of choice advised both times that the issue was corrected.On October 15, 2015 Mr. [redacted] called in advising that he was having trouble with his vehicle and had the vehicle towed to a different shop of choice. The second shop advised Mr. [redacted] that the reason his vehicle had stalled was due to a crack in the transmission cooler. Mr. [redacted] authorized the replacement of the part and once repairs were completed he made contacted our Auto Damage Supervisor, Curtis E[redacted] to request reimbursement for the repair.The transmission cooler is located in the frontend of the vehicle and is a part of a closed tubular metal system. This cooler could not have been damaged as a result of the original accident on March 11, 2015 as the damage from that accident was contained to the sides of the Vehicle. Based on the time lapse from initial accident to now, and the location of the transmission cooler this damage could not have been form the original accident. We have advised Mr. [redacted] that we cannot reimburse him for the transmission cooler repair as it is not related to the original accident.\lf any additional information is needed please contact Jenna W[redacted], Consumer Relations Administrator at ###-###-#### or [redacted].Sincerely,Pionne C[redacted] Assistant Vice President
November 27, 2017 Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th floor P.O. Box 149104 Washington, DC 20005-3404 RE: FILE NUMBER: ...
[redacted] Dear [redacted], We received your correspondence dated November 20, 2017. We have not included any personal identifying information on our response, as you requested. On June 24, 2017, our insured notified us that while operating her parents’ vehicle, she backed into the consumer’s parked and unoccupied vehicle. We determined a coverage investigation was warranted. We contacted the consumer’s spouse on the following day and advised we were conducting a coverage investigation. We kept the consumer and his spouse informed of the status of our investigation throughout the process. We completed our investigation on November 14, 2017 and determined we would afford coverage for the accident. We advised the consumer’s spouse of our decision on that day and scheduled the vehicle for an inspection on November 17, 2017. We also provided a rental reservation for use while the vehicle was undergoing repairs. On the day of the inspection, the consumer was unable to arrive at the scheduled appointment time. The consumer dropped his vehicle off at the body shop, and we rescheduled the inspection for November 21, 2107, as we were unable to accommodate the consumer’s request for a same day appointment. A claims supervisor confirmed the appointment and apologized for the inconvenience. Upon receipt of your correspondence, a claims supervisor contacted the consumer on November 20, 2017 to discuss his concerns. She confirmed the vehicle was pending inspection on the following day and advised that she would follow up with him to confirm payment for his vehicle damages. If there are any additional questions, please feel free to contact Megan A[redacted], Claims Manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted]@geico.com. Sincerely, Tara C[redacted]Assistant Vice President of Claims, GEICO HoustonPhone: ###-###-####
Please stop lying! I planned a schedule to meet and inspect the car; however, I am tired of Geico making false claims that I particularly choose this dealership. I requested him to stop saying it was my choice because I knew NOTHING about dealerships. I simply told Geico that I wanted a [redacted] CERTIFIED dealer to repair my car. They came back to me with this company.Matt called me the day we were suppose to meet to argue with me over the phone over me saying, "Please don't continue to say my choice of dealership." He then started to disrespect me and said I can have someone else other that myself call (from Matt). He also told me I can report this to Revdex.com, so I thanked him for his time (being polite) and hung up the phone and reported Geico. I am scared to be around someone that won't respect me or has no concern on repairing my vehicle. Below is the email I sent Matt on May 12, 2016Matthew,You called me at 9 am on May 12, 2016 saying I am belittling you, which I was NOT. I stated that I do NOT want you to continue to state that it was my choice to choose this repair shop...it was NOT my choice of choosing the dealership of repair. You couldn’t accept that and states “ [redacted], I will give you another representative”. I am NOT going to be bounced around and with attitude towards me, it’s not appropriate for someone to meet (I am nervous) to meet with someone that can’t treat a customer with respect and understanding with all the issues that has happened.Since you made that call, I will report it to Geico HQ, as well as Revdex.com on a car that is not in a condition prior to the wreck both physically and drivability.I am sorry you couldn’t respect that I did NOT want you to continue to make a false claim about being my choice of dealership. I mentioned the only thing I wanted, which you evidently ignored.I received a call from Matt on May 18 but I was studying for a test and didn't have time. Matt lost the time permitted with his rude actions. I didn't call back because I was waiting for someone at HQ to give me a call from this Revdex.com; however, it seems that Geico is not taking this serious.[redacted] [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I never SIGNED for these letters you speak of and Attorney [redacted] will attest that he is and was never retained by me as my attorney. If letters were sent to Attorney [redacted], I was not given them.I can attend any examination between October 26th through October 31st, 2015, if that is what is required to make good on the No Fault payment of these bills. I requested a rescheduling of the first exam because of military training with the US Army Reserve.I am out of the U.S. on business until October 23rd, 2015.Please schedule an exam anytime, anyplace within two hours of my home at [redacted], Oneonta, NY 13820 between October 26th-October 31st and I will be glad to attend.Thank You.
Regards,
[redacted] Jr.
December 4, 2017
[redacted] Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: [redacted]
Claim Number: [redacted]-[redacted]-[redacted]
Revdex.com File Number: [redacted]
Dear [redacted]:
We have received your letter requesting...
assistance on behalf of [redacted] and I welcome the opportunity to respond to his concerns.
On September 18, 2017, [redacted] purchased a GEICO Casualty automobile insurance policy which went into effect that same day. As indicated by the policy Declarations Page that we provided to [redacted] on September 19, 2017, the policy did not include the glass deductible waiver.
On November 29, 2017, we called [redacted] and advised him that the additional cost to add the Safety Glass Non-Deductible Option effective September 18, 2017 is $98.01 for the policy period. He agreed to pay the additional charge, and understands the payment must be received by December 14, 2017. Therefore, we will be able to waive the Comprehensive coverage deductible for the November 2, 2017 date of loss.
I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, Barbara Collins, at ###-###-####, ext. [redacted].
Sincerely,
Shane W[redacted] Assistant Vice President
GEICO Casualty Company
August 14, 2017 Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th floor P.O. Box 149104 Washington, DC 20005-3404 RE: FILE NUMBER: [redacted]...
Dear Ms. [redacted], We received your correspondence dated August 10, 2017. We have not included any personal identifying information on our response, as you requested. On August 10, 2017, a representative of our company secured a recorded statement from our insured. This completed our liability investigation and a decision was rendered. All parties, including the complainant have been notified of the liability decision. An inspection has been setup for the complainant’s vehicle along with a rental vehicle while his vehicle is under repair. At this time, we have addressed the complainant’s concerns. If we can be of any further assistance, please contact Ryan C[redacted], Claims Manager, at ###-###-#### , via FAX at ###-###-####, or via e-mail at [redacted]. Sincerely, Tara C[redacted]Assistant Vice President of Claims, GEICO HoustonPhone: ###-###-####
December 11, 2017
[redacted]
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: [redacted]
Claim Number: [redacted] Revdex.com File Number: [redacted]
Dear [redacted]:
We have received your letter requesting...
assistance on behalf of [redacted] and I welcome the opportunity to respond to his concerns.
We regret any difficulty [redacted] experienced in connection with our handling and evaluation of his claim. We would like to assure [redacted] it has been our goal to handle his claim in a thorough and fair manner, and we regret any frustration this matter may have caused him. Fortunately, we were able to resolve his claim directly with him on November 30, 2017. Payment in the amount of $1,000.00 was issued to [redacted] on November 30, 2017.
I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Manager Beatrice C[redacted], at ###-###-####.
Sincerely,
Shane W[redacted] Assistant Vice President
GEICO Casualty Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:My claim was not false or fraudulent and to use that term is upsetting . My claim was truthful. I was in my renewal cycle . This company has poor service for customers who have been with them for year upon years to be dropped with no warning . The letter was sent out days after I noticed it was cancelled
Regards,
[redacted]
May 19, 2017 [redacted] Revdex.com of Metropolitan Washington DC 1411 K Street NW, 10th Floor Washington, DC 20005-3404 Regarding: [redacted] Policy: [redacted] Revdex.com File Number: [redacted] Dear Ms. [redacted]: We have received your letter requesting additional assistance on behalf of [redacted], and I apologize that he does not find our response to his concerns satisfactory. On May 17, 2017, we received Mr. [redacted]’s complaint filed with the Utah Insurance Department; therefore, we will further address his concerns in a written response to the Consumer Service Representative assigned to his complaint. If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321. Sincerely, Maria S[redacted] Assistant Vice President GEICO Casualty Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:After speaking with Jennifer H[redacted]'s manager and expressing my concern of lack of competicy, poor customer service, and lack to follow up Jennifer's manager still continued to keep her in charge of my case. Again, when dealing with Jennifer she was extremely rude. I feel my case should have been handled by a manager or another representative given my poor experience with Jennifer H[redacted]'s. I was off work for a week, was unable to exercise all summer long, unable to do things with my children such as hike or camp due to my injury. I spent numerous hours driving and attending therapy. My medical bills were over $11,000 which they were able to get reduced to a little over $7,000. I was offered $1500 for my pain, suffering, time, gas etc I feel that was unfair and shows Geico's lack of care for the injured. I accepted this amount due to the fact I no longer wanted to deal with the poor customer service.
Regards,
[redacted]
We received your correspondence dated March 15, 2016, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested.On December 27, 2015, the 2002 [redacted] was added to our Insured’s policy via GEICO.com effective December 28, 2015. At...
this time the Vehicle Identification Number was entered incorrectly. On December 27, 2015, our Insured also sent an ID card to their e-mail address from GEICO.com. On December 28, 2015, we also mailed our Insured a Declarations Page listing the VIN as well as all coverage listed on the policy. As well, on January 27, 2016 we sent our Insured a letter advising that we did not have the correct VIN for his 2002 [redacted].On February 5, 2016, our Insured contacted us requesting to update his Driver's License as it was pending suspension. We apologize that this information was not updated when our Insured requested; however, as of March 15, 2016, we have confirmed that our Insured’s Driver’s License is active. On March 17, 2016, we spoke with our Insured and advised of such. We have confirmed with our Insured that he did not have to pay any fees with the State of Florida.As the 2002 [redacted] was added online at GEICO.com, we will be unable to provide any sort credit to the policy. We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George W. R[redacted] Senior Vice President
Thank you for your letter dated October 21, 2016 outlining the submission of a complaint to your organization on October 10, 2016.This claim was originally settled on October 6, 2016. Depreciation was applied per the terms and conditions of the GEICO Marine Insurance Pleasure Boat Policy.After...
seeking permission of the policy holder [redacted], we spoke to Mrs. [redacted] on October 7, 2016, and went over the depreciation that was applied to the claim settlement. We offered to review any maintenance records or invoices for work completed that may warrant a reduction in depreciation. A request was made for the undersigned to contact Mr. [redacted] to discuss further. A message was left for Mr. [redacted] on Friday, October 21, 2016 requesting a call back. We again tried to call Mr. [redacted] on October 24, 2016; however, his voice mail box was not receiving messages. In an effort to try and resolve this matter, we tried Mrs. [redacted] again and left her a voice mail message requesting a call back. We will review any documentation presented for consideration.I am available from 8:30 am - 6:00pm Eastern Standard Time, Monday through Friday. Please feel free to contact me if you have any questions regarding this claim.Sincerely, Twayna B. W[redacted] Property Claims Supervisor
August 11, 2016[redacted]Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floorWashington DC 20005-3404 VIA FACSIMILE: ###-###-#### RE: [redacted]Insured: [redacted] Policy Number: [redacted] / [redacted]NAIC: [redacted]-GEICO Casualty Dear [redacted]: This is in response to your request for additional information on August 9, 2016. On August 9, 2016, [redacted]’s bankruptcy documents were received and reviewed by our Accounts Receivable department. At that time, [redacted] was contacted and advised that her payment of $424.35 from July 15, 2016 would be refunded. On August 10, 2016, the payment of $424.35 was refunded to [redacted]’s credit card ending 9554. I apologize for an inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. EST. Sincerely, John ** L[redacted]AVP, Underwriting
April 13, 2016
[redacted]Revdex.com
1411 S ST NEW 10TH FLOOR
WASHINGTON DC 20005-3404
Claim Number: [redacted]
Insured: [redacted]
Date of Loss: March 23, 2016
Complainant: [redacted] ...
File Number: [redacted]
Dear Ms. [redacted]:
We are in receipt of your letter received on April 7, 2016.
We originally inspected Mr. [redacted]’s 2013 [redacted] on March 28, 2016. Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,254.21. On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $645.19. This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faring. The damage to the tank and faring were agreed to be repairable with Mr. [redacted]’s repair facility of choice.
Roanoke Valley [redacted] has not requested supplemental payment for the crash bar or faring brackets. We advised Mr. [redacted] if there are any additional damages found with the repairs, GEICO will review the damage. It is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Matt M[redacted]
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC # 22055
May 23, 2016
Revdex.com
Attn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C. 20005-3404
Re: Customer Name: [redacted]
Case Number: [redacted]
GEICO Choice Auto Insurance Company
Policy Number: [redacted]
Dear Ms. [redacted]:
This is in response...
to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.
We apologize for any confusion Ms. [redacted] may have experienced regarding the policy effective dates. Ms. [redacted]’s policy effective dates have been amended to allow for the claims investigation.
Our policy records reflect Ms. [redacted] spoke with a Service Supervisor, on May 17, 2016, and requested a Manager return the call. Our Service Manager, Kristen W[redacted], called and spoke with Ms. [redacted] on May 18, 2016. Ms. W[redacted] advised Ms. [redacted] she would review the situation and contact her with the resolution.
Ms. W[redacted] called and spoke with Ms. [redacted], on May 20, 2016, and advised the policy effective dates were changed in order to move forward with the claims investigation. Ms. [redacted] understood and was satisfied with the outcome.
We thank Ms. [redacted] for her business. We look forward to continuing to serve her insurance needs for years to come.
If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].
Sincerely,
Matthew Z[redacted]
Assistant Vice President
Cc: [redacted]
[redacted]
Los Lunas NM 87031-2801
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
It is not clear if GEICO has reimbursed [redacted] for the three days that I had the rental car when my car was being inspected at [redacted] Germantown shop under [redacted]'s claim #[redacted]. As soon as [redacted] confirms that GEICO has reimbursed them for the rental car, this case can be closed.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The response provided by business only repeats the same claims made in their initial response without any evidence or supporting facts. Generally claiming that the repair cost of a 2011 model vehicle has suddenly been determined to be 10% higher in 2014 is a rootless and disturbingly ridiculous claim. The same goes for the claim that repair costs in TX have gone up by 10% in less than a month. I would like to remind you that my rate was evaluated on June 31 entirely and determined. A sudden increase just 2 months after does not make sense. I would like my rate to return back to what I was quoted on June 31, or to a meaningful and reasonable vicinity of that number.
Regards,
[redacted]
May 8, 2017 Revdex.com 1411 K Street, NW, 10th Floor Washington, DC 20005-3404 Attention: [redacted] Regarding: [redacted] Policy...
#: XXXX-XX-[redacted] Complaint ID: [redacted] Dear Ms. [redacted]: We have received your request for assistance on behalf of [redacted]. A response to Ms. [redacted] has been sent via United States Post Office mail. The following is a summary of that response. We have extended an apology for the manner in which our customer service agent spoke with her. Ms. [redacted]’s concerns are being reviewed by management. If you have any additional questions, please contact our analyst, Mary A[redacted], at ###-###-####, extension 5508. Sincerely, Gregory J[redacted] Assistant Vice President GEICO General Insurance Company
See attached pdf for official copy of our response. Dear Ms. Tilghman: We have received your letter requesting additional assistance on behalf of [redacted]. I welcome the opportunity to further respond to her concerns. It is our goal to design our website to be user friendly and easy for our customers to process their online transactions. We do recognize that on August 4, 2016, it was Ms. [redacted]’s intention to postpone her August 14, 2016 payment to August 20, 2016; however, she mistakenly processed an additional payment instead. Upon her automatic payment processing on August 14, 2016, Ms. [redacted]’s policy was paid in full. Since her policy was paid in full when the second payment was processed on August 20, 2016, I have authorized an exception to reimburse Ms. [redacted] of the $34 overdraft fees she received from her bank. We genuinely value Ms. [redacted]’s business, and it is very important that we continue to exceed her expectations with every interaction you have with our company. I hope this information is helpful in resolving her concerns. If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Recognizing GEICO was not going to take responsibility for the event I contacted and filed a complaint with the New Jersey Department of Banking and Insurance. This organization's involvement is the reason for the settlement, I was contacted by their agent and we discussed options. I provided the investigator my evidence and timeline of events. While I was adamant about the cause of the failure, the failure being a result of the accident. I did take responsibility for not having my mechanic keep the damaged part for GEICO's review, I had no idea it would be needed. That shared responsibility is the rationale behind my 50% shared cost agreement. Oddly enough GEICO would like us all to believe this is a settlement they authored and did so to "assist" a customer. The reality is they were being questioned by a Government organization and their omission of details and facts would be investigated by this Agency. I appreciate the assistance of the Revdex.com and the New Jersey Department of Banking and Insurance.
Regards,
[redacted]