January 5, 2018 [redacted] Revdex.com RE: ID Number: [redacted] Claim...
Number: [redacted] Dear [redacted]: We received your correspondence dated December 28, 2017. We have not included any personal identifying information on our response, as you requested. On October 27, 2017, the complainant was involved in an automobile accident in which she rear-ended another vehicle. She chose not to have her vehicle repaired. GEICO paid the claimant for the repairs to his vehicle. On November 14, 2017, the complainant had a flat tire and requested a tow to a tire shop. We dispatched [redacted]. to transport the vehicle. On November 20, 2017, the complainant called to report additional damage which she believed was the result of an improper tow. On November 30, 2017, we sent an auto damage adjuster to inspect the vehicle. The adjuster determined the damage could not be related to an improper tow. He advised this damage had likely happened when she rear-ended the vehicle in October. On January 4, 2018, Hope S[redacted], Manager in our Emergency Road Service Department, called the complainant and advised her of the inspection results. She advised that if she wanted to have her vehicle repaired, our automobile adjuster would be able to reopen the October claim with the understanding that repairs would be subject to her $500.00 deductible. The complainant already had the adjuster’s phone number and stated she would follow up with him. As a courtesy, due to the length of the investigation, we paid for 36 days of rental at a cost of $1,494.00. We trust this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted]. Sincerely, Frank P[redacted], Assistant Vice President
Thank you for your September 26, 2016 e-mail regarding [redacted]'s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.We stand by our previous responses and will provide no further response to this complaint.Sincerely,Elizabeth C[redacted]Underwriting ManagerGEICO Insurance CompaniesEC/md
Thank you for your follow up inquiry dated December 9, 2015.We have completed a follow up review of Mr. [redacted]'s complaint. In the interest of assisting our customer We have decided to cover 50% of the cost of repairs incurred by Mr. [redacted] for the additional damages. Our position remains that these items are unrelated to his loss, however in the interest of resolving this we have agreed to the 50% payment.This offer has been communicated to Mr. [redacted] and accepted. Payment in the amount of $398.10 was issued on December 11, 2015 to Mr. [redacted] directly for the 50% portion of the bill.lf any additional information is needed please contact Jenna W[redacted], Consumer Relations Administrator at ###-###-#### or [redacted].Sincerely,Pionne C[redacted]Assistant Vice President
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. In [redacted]’s correspondence to your organization she expresses concern that GEICO has not issued her a refund for all unearned premiums paid. She has...
requested a refund of $6.00. GEICO’s records show that the policy in question renewed on October 18, 2017 to be effective November 27, 2017 with a six month premium of $376.10. Renewal paperwork inclusive of updated billing for the upcoming renewal was sent to [redacted] showing a payment of $378.10 due on November 27, 2017. Please note that the payment of $378.10 includes a $2.00 New Jersey Property Liability Insurance Guaranty Association fee. On October 24, 2017, [redacted] made a payment of $378.10 via telephone to renew the policy. The policy balance was updated to reflect a balance of zero. On October 25, 2017, GEICO received a completed and signed New Jersey Coverage Selection Form (CSF) requesting a change in the Personal Injury Protection (PIP) coverage. The PIP coverage was updated to reflect the desired coverage selections made by [redacted] on the CSF. As she requested, the coverage change was made effective October 26, 2017 and resulted in a prorated premium increase of $5.62 for the remaining days of the current policy term and a six month premium increase of $376.10 to $416.50 upon renewal effective November 27, 2017. This left a prorated premium balance of $46.02 due. On October 31, 2017, GEICO received a completed and signed CSF requesting another change in PIP coverage. The PIP coverage was updated to reflect the desired coverage selections made by [redacted] on the CSF. The policy was endorsed with these changes effective November 1, 2017, per request of [redacted]. The change in PIP coverage resulted in a prorated premium decrease of $4.82 for the remaining days of the current policy term and a six month premium decrease to $374.00 upon renewal effective November 27, 2017. This change resulted in a prorated premium decrease of $47.32 being applied to the balance leaving a credit of $1.30 remaining. If the amount of credit to be refunded is under a certain threshold, it will be refunded back to the insured upon their request. On November 18, 2017, [redacted] requested that she be issued a refund for the $1.30. This credit was refunded to [redacted] via her last method of payment received on November 21, 2017. Please note that this refund was issued prior to receipt and review of [redacted]’s complaint from your organization. It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. GEICO maintains that the amount of refund issued to [redacted] is accurate and that no further refunds/credits are owed. I have included a copy of the applicable policy declaration pages for you review. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F[redacted] at ###-###-####. Sincerely, Timothy L[redacted]Assistant Vice President of Underwriting
January 13, 2017Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] Company Name: GEICO Auto Insurance CompanyPolicy Number: [redacted]Dear Ms....
[redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We apologize for any inconvenience Ms. [redacted] may have experienced regarding her auto policy with GEICO. We reviewed her policy to better understand the specifics of her complaint. We have cancelled her auto policy, effective August 3, 2016, which will eliminate any balance due.Our Consumer Relations Analyst, Marie B[redacted], reached out to Ms. [redacted], on January 13, 2017, by telephone. She called the contact number shown on the complaint; however, it rang and then disconnected. She would like to advise Ms. [redacted] the collection agency will be notified the balance is cleared.Mr. [redacted] notified GEICO, on August 2, 2016, that he and Ms. [redacted] were no longer together. A separate policy was issued for Ms. [redacted] in order to continue to provide her with auto insurance. We were unable to reach her by telephone as we did not have a contact number for her. Emails were sent to Ms. [redacted], on August 2, 2016, August 17, 2016, and August 31, 2016, to determine if she received the paperwork or had any questions. We did not receive a response from Ms. [redacted]. The policy cancelled, due to nonpayment of premium, effective August 29, 2016. A balance due, in the amount of $61.33, was for coverage provided from August 2, 2016 through August 29, 2016.We are sorry that Ms. [redacted] is no longer a member of the GEICO family. If in the future she finds her insurance needs are not being met, we sincerely hope she reaches out to us. We would be happy to welcome her back into the GEICO family. If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentCc: [redacted] Dr Humble TX 77396
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: August 30, 2017
COMPANY: Government Employees Insurance Company
Dear [redacted]:
This is in response to your email of November 27, 2017 addressed to Tony N[redacted] of GEICO.
Our records show that on August 30, 2017, the 2012 Chevrolet on [redacted]’ automobile policy was damaged as a result of Hurricane Harvey. On September 14, 2017, the vehicle was deemed a total loss. We contacted [redacted]’ lienholder, Regional Acceptance Corporation, to secure a copy of the title and a letter of guarantee. A power of attorney form was sent to [redacted]. On September 15, 2017, we received this information and a payment in the amount of $9,310.76 was issued to the lienholder. However, it was noted on the title and on the bill of sale, that [redacted] and [redacted] were the legal owners of the vehicle. Therefore the equity payment in the amount of $2,574.92 was issued to them.
[redacted] disputed the equity payment stating that she had been paying the insurance premiums and she should receive the equity payment. We issued a stop payment on the equity check while this issue was being resolved. [redacted] objected to us speaking with the titled owners of the vehicle without her permission. Since they had an insurable interest in the vehicle, we had to notify them the stop payment had been issued at [redacted]’ request. We apologize [redacted] was not informed of our right to speak to the legal owners of the vehicle.
[redacted] has submitted court documentation showing that the small claims court ruled that [redacted] has been ordered to submit payment to [redacted] in the amount of $2,574.92, plus court costs of $216.00. The court documentation does not show why it was so ordered, and makes no mention of the transfer in ownership of the vehicle. [redacted] has been ordered to make this payment to Leona Evans by December 21, 2017. Since the vehicle was still in the name of Alice Johnson and [redacted], we will reissue the equity payment in the amount of $2,574.92 to them. They, in turn, can sign the payment over to [redacted] to comply with the court order. We are not, however, responsible for the court costs.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted].
Sincerely,
Paul M[redacted]
Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
The information about parts being available for my car is untrue. I spoke to [redacted] at [redacted] today and he confirmed that the lock set is unavailable and on backorder. I need a resolution to my claim now, not next month or next year. I have been without my car since June, and no reasonable person should have to be treated so poorly.
Regards,
[redacted]
Tell us why here...
December 4, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted] Policy#: [redacted]
Dear [redacted]:
This will acknowledge...
receipt of your November 30, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
On August 15, 2017 [redacted] contacted GEICO and requested to separate the policy he shared with his wife. Per his request, [redacted] and his 2007 [redacted] were removed from the above referenced policy and a new policy bearing the number [redacted] was established to insure [redacted] and the 2007 [redacted] effective August 16, 2017. A Declarations Page confirming the new policy information for [redacted] was issued August 16, 2017 and sent to the address on file. A copy of the Declarations Page has been included for your review. The original policy remained in force and continued to insure [redacted] and a 2003 [redacted].
On August 21, 2017 a notice of nonpayment of premium effective September 6, 2017 was sent on the original policy in the amount of $161.88. A subsequent electronic check payment was received in the amount of $106.57 on September 1, 2017. Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, 2017 was sent for the balance of $55.31. On September 21, 2017 an electronic check payment was received in the amount of $106.57. On September 22, 2017 a payment of $106.57 was returned by the financial institution stating the payment was not authorized by the customer. As such, a notice of nonpayment of premium effective October 9, 2017 was sent in the amount of $55.31. That bill was not paid causing the policy to cancel effective October 9, 2017 and the policy remains canceled at this time. On October 13, 2017 an earned premium bill in the amount of $75.76 was issued on the canceled policy and the bill remains unpaid at this time. Please be advised all payments received included the original policy number [redacted] and were therefore posted to that policy. Proof of the nonpayment cancelation notices and their mailing have been included for your review.
Since there appears to be no valid argument against GEICO, we ask that this be removed from our record.
If you have any additional questions, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
We are in receipt of your second follow up letter received on May 10, 2016. This letter is in response to your inquiry.A GEICO supervisor reinspected Mr. [redacted]’s motorcycle after the repairs were completed on Monday, May 16, 2016. GEICO agreed to repair an additional chip in the fuel tank and fairing, GEICO is finalizing supplemental damage amount when the repair facility employee returns Monday. Mr. [redacted] is satisfied with the outcome and understands the next steps in the process.Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.Sincerely,Matthew L. M[redacted]
We are in receipt Mr. [redacted] rejection of our May 18, 2016 response.As our prior response indicated Mr. [redacted] was sent a Consent to Rate (CTR) form on October 17, 2013 and again on March 14, 2014. We are including copies of both of these letters for Mr. [redacted] to review,We are required by the state of North Carolina to offer liability coverage. North Carolina does not require that vehicles carry physical damage coverage, this requirement is made by the lienholder. It is the consumer’s responsibility to ensure their vehicle is insured with physical damage coverage while being financed. When Mr. [redacted] failed to sign and return the CTR form we could no longer offer physical damage coverage and as a result this coverage was removed.A review of Mr. [redacted]’ policy reflects physical damage coverage was removed effective April 17, 2014; therefore we will maintain our position that coverage was not in place at the time of loss on July 26, 2014.If we can provide any additional assistance, please contact Kim G[redacted], at ###-###-####, extension 7701.Sincerely,Andrea B[redacted] Virginia Beach Regional Office GEICO Indemnity Insurance Company
Tell us why here...August 10, 2016
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]
CLAIM NUMBER: [redacted]
DATE OF LOSS: September 28, 2015
COMPANY: Government Employees Insurance Company
Dear [redacted]:
This letter is in response to your correspondence dated August 3, 2016.
The evidence available to GEICO included recorded statements from both parties involved. There were no witnesses who came forward, and the police did not investigate the loss. [redacted] advised the other driver involved in the loss changed lanes, sped up and struck the driver’s side rear of [redacted]’ vehicle while he was in the process of changing lanes. [redacted] stated in his recorded interview he was not sure if the other driver changed lanes simultaneously or if the other driver changed lanes just prior to him. In review of the damage to [redacted]’ vehicle, the bulk of the damage is to the driver’s side of his vehicle.
The other driver’s version reflects he was established in his lane of traffic when [redacted] changed lanes into his lane, striking the passenger’s side of his vehicle. The other driver’s damages are located on the passenger’s side of his vehicle. The damages suggest that the other driver was next to [redacted], and [redacted] struck the other driver while he was attempting to change lanes.
We apologize for concerns about returned messages. Contact was made with [redacted] after his messages were received. Our investigation revealed [redacted] was the responsible party and we notified him of the decision and paid for the other party’s damages.
If there are any additional questions, please feel free to contact Claims Manager Emily R[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
1411 K ST. NW, 10TH...
FLOOR
WASHINGTON DC 20005-3404
ATTN: ANITA HORNE
ID Number: [redacted]
Re: [redacted]
Dear [redacted]:
This is in response to your email of May 30, addressed to Tony N[redacted] of GEICO. Your letter has been referred to me for response. As you requested, we have not included any personal identifying information in our response.
Our records show that on May 30, 2015 [redacted] called to advise us that she had lost her keys and needed the assistance of a locksmith. Our goal, as well as that of our contracted providers, is to have assistance to each and every one of our customers as quickly as possible when they need help. Although there is no guaranteed time of arrival, we do attempt to locate a provider that can be there within the hour.
We called several different providers in an attempt to get someone out to [redacted] as quickly as possible. The majority of providers had no locksmith’s available. The best estimated time of arrival (ETA) that we could get was with [redacted] who advised it may be 3:30 before they could get to her since they would have to go by the [redacted] dealership to get the PIN number to reprogram her transponder key. [redacted] stated she did not want to wait any longer and we again explained that this was the best (ETA) we could find. We did advise her that she had the option of locating her own service and submitting the paid bill for reimbursement. She requested to speak to a Supervisor in the Emergency Road Service Department. The Supervisor again apologized and advised her that due to the delay in service, we would cover any and all costs for the replacement keys and advised [redacted] of the same.
[redacted] pays $9.10 every six months for Emergency Road Service Coverage. We cannot reimburse her for premiums while coverage is still in effect. If she would like to remove this coverage, she can call our 24 hour service department at ###-###-#### and they will remove the coverage at her request.
We realize that this was a long and very uncomfortable day for [redacted] and deeply regret the delay in service. We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins at ###-###-####, ext. 1271.
December 7, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]
CLAIM NUMBER: [redacted]
DATE OF LOSS: June 8, 2017
COMPANY: GEICO County Mutual Insurance Company
Dear [redacted]:
Thank you for your follow up correspondence dated November 30, 2017.
As stated in our initial response, Auto Damage Supervisor Daniel M[redacted] spoke with an employee, [redacted], at [redacted]’s repair facility of choice, [redacted] in Houston, TX, on November 21, 2017. [redacted] confirmed that the order for the required parts had been placed and they were awaiting arrival from the manufacturer. Some of the parts had arrived as of that conversation. However, they were still awaiting the arrival of the vehicle’s lock set, which was damaged in the loss.
Mr. M[redacted] contacted the repair facility again on December 1, 2017, who confirmed the information referenced above. Mr. M[redacted] also contacted the manufacture’s parts division. They also confirmed that the repair facility placed the order on October 17, 2017 under [redacted] order number [redacted]. They acknowledged that the part was being built but could not provide an arrival date. Unfortunately, GEICO cannot control the speed at which [redacted] manufactures the required lock set. Any information GEICO obtained regarding the issue was acquired directly from the repair facility and/or the vehicle manufacturer.
Auto Damage Adjuster Ron B[redacted] left a message for [redacted] on November 6, 2017 in an attempt to explain the situation. Mr. M[redacted] also left messages for [redacted] on November 21 and December 1, 2017. Mr. M[redacted] sent an email to [redacted]’s personal email address on the latter date. GEICO requests that [redacted] reply to Mr. M[redacted]’s inquiries should he have any additional concerns.
If there are any further questions, please feel free to contact Claims Manager Chris C[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
We received your correspondence dated March 21, 2016, and have not included any personal identifying information. We attempted to contact our insured to discuss this on March 24, 2016, however we were unsuccessful in reaching them.On February 13, 2016, we mailed renewal paperwork with our insured’s...
billing statement advising his full six month payment of $791.14 would be due on March 18, 2016. Our insured contacted us on March 18, 2016, with a request to change his current one payment plan to our monthly payment option, Our customer Service representative advised our insured that he would have six monthly payments of $132 due on the 18th of each month. Our representative advised that a minimum payment of $68.80 was required and a payment was made by credit card which included a $5.00 service fee. Our insured was offered Electronic Funds Transfer (EFT) as a payment option for his future payments where payments are automatically debited from the customer’s banking account and includes a $1.00 service fee. Our insured elected to enroll in the Electronic Funds Transfer (EFT) service at that time. Because our service representative took only a partial payment of $68.80 for the month of March, a balance of $63.06 was left outstanding. This remaining balance for March was reflected on the billing statement we mailed on March 19, 2016 and was due immediately. However, after further review, we have determined that we did not appropriately advise our insured of the remaining balance and as an exception the $63.06 has been removed. An adjusted billing statement will be mailed to our insured reflecting this change.We apologize for the miscommunication and inconvenience this may have caused. If additional information is needed to close your file, please contact Cindi T[redacted] at I +###-###-#### or [redacted],Sincerely, Heather M[redacted] Assistant Vice President
Tell us why here...
Date : November 27, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This will acknowledge receipt of your November 20, 2017 inquiry regarding the above referenced private passenger automobile insurance policy. Per your written notification, the named insured has rejected our response to their initial complaint to the Revdex.com.
We have carefully reviewed the named insured’s concern regarding the revision of the rating symbol for the 2014 [redacted] VIN - [redacted]. We use the symbols determined by an organization called Insurance Services Office (ISO). This is an independent organization that conducts research on vehicles to determine their appropriate rating symbols. Insurance companies report claim data for Comprehensive and Collision losses to ISO. The information is then compiled by ISO and they categorize vehicles of similar type and cost new. Periodically this organization reviews already established symbols to make sure they are accurate. As a result, symbol changes can occasionally happen causing premiums to either increase, decrease or remain the same. Unfortunately in the case of the 2014 [redacted], the revision resulted in an increase.
With regard to the loss occurring on October 19, 2017, the named insured did not agree with a split liability decision which found each driver to be 50% responsible for the loss. Upon review we find this decision to be justified based on the information provided by the driver’s involved. [redacted] reports she was hit from behind by the other driver while the claimant reports that [redacted] rolled back into their vehicle. Absent any independent witnesses there is no way to determine which statement is more accurate. As such, the liability decision will stand.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have contacted Geico in regards to the home auto insurance. I am part of the home insurance, like I initially said and they have agreed that I am part of the home insurance When I was not part of the home insurance for the first call and asked for a discount and the staff said we cannot find you in the system and hence cannot provide the discount which was ligit as I was not part of the insurance on the first call. I have then became part of the home insurance after the first call initially made. Question to you is. How were they able to find that I am in the home insurance department and auto department agreed that I am eligible for the discount and I was awarded the discount on the second call which was made. Now all of a sudden its change. Is it right if I have cancelled the insurance. Does it make right for removing the discount and found I am not eligible after 2 months. All transaction should stop after the cancellation. Plus when I got the credit I spoke to representative that I want to be sure that I owe nothing to GEICO. They assured me there is nothing that I OWE to GEICO. Why has this all changed. Is your staff not properly educated to give the right information.
Regards,
[redacted]
We received your correspondence dated February 1, 2016, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested.On January 29, 2016, our Insured went online to geico.com in order to purchase a policy. At this time there are three...
places we advised our Insured he had uncollected earned premium of $182.51 that was due for a previous policy which cancelled on November 4, 2015. It stated we would process this amount as a separate payment from the new policy’s down payment. When our Insured pressed the payment button on geico.com, he agreed to pay the down payment as well as the earned premium.There was an alert that advised our Insured he would need to contact us via telephone to start the policy after he attempted to process the payment. We spoke with our Insured on February 3, 2016, advising of the reason we processed the previous balance and the locations of the advisement. We would be more than happy to offer our Insured a policy; however, we will be unable to refund the $182.51 as this was money owed for coverage previously provided.Please find enclosed a screenshot of the attempted policy purchase. We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George W. R[redacted] Senior Vice PresidentEnclosure
I am writing to you in response to Ms. [redacted]’s concerns outlined in your June 10, 2016 letter.GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for multiple insurance carriers. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and terms...
are set by the individual carrier.Ms. [redacted] purchased a homeowner policy placed through [redacted] Insurance effective July 29, 2011. The policy has renewed annually until the 2016 term. GIAI has dissolved their agency agreement with ASI. ASI is non-renewing all current policies issued by GIAI. GIAI in turn is actively providing replacement policies with alternate carriers for consumers effective as of their renewal date.Ms. [redacted]’s ASI policy will non-renew effective July 29, 2016. A replacement policy was put in force effective July 29, 2011 provided through [redacted] to provide her continuous coverage.While this change was taking place, Ms. [redacted] contacted our office and advised that the residence should be covered as a condo and not a standard home. A new policy was issued with [redacted] to cover the residence as a condo effective June 10, 2016.Ms. [redacted]’s ASI policy has now been cancelled effective June 10, 2016. A signed request is required by [redacted] to terminate a policy in the state of Georgia. As soon as Ms. [redacted]’s signed request is received the replacement [redacted] policy will be cancelled as of the effective date.All policies were issued at the request of and with information provided by Ms. [redacted]. Each year a policy package was provided to Ms. [redacted] outlining the coverage provided. In 2011 the residence was presented to our office as a standard home. As soon as Ms. [redacted] informed our office that the residence was a condo, the coverage was reissued with the newly requested coverage.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B[redacted] GEICO Insurance Agency, Inc.
This will acknowledge receipt of your May 12, 2016 inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the above policy was established on April 4, 2016 with an effective date of April 5, 2016. At the time of the transaction the insured...
requested to enroll the policy in an automatic electronic funds transfer payment method (EFT). However, it appears that one of the digits in the provided bank account number was keyed incorrectly. This caused the EFT enrollment to be rejected, and the premium installment charge to be increased from $1.00 to $5.00.On May 6, 2016 the insured submitted the required premium installment payment less the additional $4.00 fee. Our company has since updated the EFT enrollment with the correct bank account information, and rescinded the pending cancellation for the additional $4.00 fee. Our accounts receivable department has also been notified to remove the additional $4.00 fee that was added to the policy, and from all future EFT installment payments. We would like to express our apologies to the insured for any inconvenience that this matter may have caused. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O[redacted] Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 11800943
I am rejecting this response because:Both vehicles were absolutely not established in the intersection at the time of the accident. The photograph submitted contains more than enough evidence to this, including, but not limited to:-There is 0 front impact damage to my car. For The front of the other car to hit the side of my car, when I was driving straight across the intersection, my car would have had to have been GREATER THAN 50% across the intersection, while the other driver WAS ENTERTING (0% established).- Because of the high rate of speed of the other driver at impact, their vehicle continued forward, rotating my vehicle 45 degrees. This is clearly obvious from the damage to the other drivers bumper. After they hit the side of my car, BEHIND THE HEADLIGHT, they continued forward, pulling off my bumper, scraping it across theirs as their car continued forward while mine was stopped.-The alignment of my car vs the alignment of my tires. This is the result of being struck and pushed by a moving vehicle. As these details continue to be ignored I have no choice but to escalate this to a legal decision in small claims court.
Regards,
[redacted]
January 5, 2018 [redacted] Revdex.com RE: ID Number: [redacted] Claim...
Number: [redacted] Dear [redacted]: We received your correspondence dated December 28, 2017. We have not included any personal identifying information on our response, as you requested. On October 27, 2017, the complainant was involved in an automobile accident in which she rear-ended another vehicle. She chose not to have her vehicle repaired. GEICO paid the claimant for the repairs to his vehicle. On November 14, 2017, the complainant had a flat tire and requested a tow to a tire shop. We dispatched [redacted]. to transport the vehicle. On November 20, 2017, the complainant called to report additional damage which she believed was the result of an improper tow. On November 30, 2017, we sent an auto damage adjuster to inspect the vehicle. The adjuster determined the damage could not be related to an improper tow. He advised this damage had likely happened when she rear-ended the vehicle in October. On January 4, 2018, Hope S[redacted], Manager in our Emergency Road Service Department, called the complainant and advised her of the inspection results. She advised that if she wanted to have her vehicle repaired, our automobile adjuster would be able to reopen the October claim with the understanding that repairs would be subject to her $500.00 deductible. The complainant already had the adjuster’s phone number and stated she would follow up with him. As a courtesy, due to the length of the investigation, we paid for 36 days of rental at a cost of $1,494.00. We trust this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted]. Sincerely, Frank P[redacted], Assistant Vice President
Thank you for your September 26, 2016 e-mail regarding [redacted]'s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.We stand by our previous responses and will provide no further response to this complaint.Sincerely,Elizabeth C[redacted]Underwriting ManagerGEICO Insurance CompaniesEC/md
Thank you for your follow up inquiry dated December 9, 2015.We have completed a follow up review of Mr. [redacted]'s complaint. In the interest of assisting our customer We have decided to cover 50% of the cost of repairs incurred by Mr. [redacted] for the additional damages. Our position remains that these items are unrelated to his loss, however in the interest of resolving this we have agreed to the 50% payment.This offer has been communicated to Mr. [redacted] and accepted. Payment in the amount of $398.10 was issued on December 11, 2015 to Mr. [redacted] directly for the 50% portion of the bill.lf any additional information is needed please contact Jenna W[redacted], Consumer Relations Administrator at ###-###-#### or [redacted].Sincerely,Pionne C[redacted]Assistant Vice President
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. In [redacted]’s correspondence to your organization she expresses concern that GEICO has not issued her a refund for all unearned premiums paid. She has...
requested a refund of $6.00. GEICO’s records show that the policy in question renewed on October 18, 2017 to be effective November 27, 2017 with a six month premium of $376.10. Renewal paperwork inclusive of updated billing for the upcoming renewal was sent to [redacted] showing a payment of $378.10 due on November 27, 2017. Please note that the payment of $378.10 includes a $2.00 New Jersey Property Liability Insurance Guaranty Association fee. On October 24, 2017, [redacted] made a payment of $378.10 via telephone to renew the policy. The policy balance was updated to reflect a balance of zero. On October 25, 2017, GEICO received a completed and signed New Jersey Coverage Selection Form (CSF) requesting a change in the Personal Injury Protection (PIP) coverage. The PIP coverage was updated to reflect the desired coverage selections made by [redacted] on the CSF. As she requested, the coverage change was made effective October 26, 2017 and resulted in a prorated premium increase of $5.62 for the remaining days of the current policy term and a six month premium increase of $376.10 to $416.50 upon renewal effective November 27, 2017. This left a prorated premium balance of $46.02 due. On October 31, 2017, GEICO received a completed and signed CSF requesting another change in PIP coverage. The PIP coverage was updated to reflect the desired coverage selections made by [redacted] on the CSF. The policy was endorsed with these changes effective November 1, 2017, per request of [redacted]. The change in PIP coverage resulted in a prorated premium decrease of $4.82 for the remaining days of the current policy term and a six month premium decrease to $374.00 upon renewal effective November 27, 2017. This change resulted in a prorated premium decrease of $47.32 being applied to the balance leaving a credit of $1.30 remaining. If the amount of credit to be refunded is under a certain threshold, it will be refunded back to the insured upon their request. On November 18, 2017, [redacted] requested that she be issued a refund for the $1.30. This credit was refunded to [redacted] via her last method of payment received on November 21, 2017. Please note that this refund was issued prior to receipt and review of [redacted]’s complaint from your organization. It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. GEICO maintains that the amount of refund issued to [redacted] is accurate and that no further refunds/credits are owed. I have included a copy of the applicable policy declaration pages for you review. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F[redacted] at ###-###-####. Sincerely, Timothy L[redacted]Assistant Vice President of Underwriting
January 13, 2017Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] Company Name: GEICO Auto Insurance CompanyPolicy Number: [redacted]Dear Ms....
[redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We apologize for any inconvenience Ms. [redacted] may have experienced regarding her auto policy with GEICO. We reviewed her policy to better understand the specifics of her complaint. We have cancelled her auto policy, effective August 3, 2016, which will eliminate any balance due.Our Consumer Relations Analyst, Marie B[redacted], reached out to Ms. [redacted], on January 13, 2017, by telephone. She called the contact number shown on the complaint; however, it rang and then disconnected. She would like to advise Ms. [redacted] the collection agency will be notified the balance is cleared.Mr. [redacted] notified GEICO, on August 2, 2016, that he and Ms. [redacted] were no longer together. A separate policy was issued for Ms. [redacted] in order to continue to provide her with auto insurance. We were unable to reach her by telephone as we did not have a contact number for her. Emails were sent to Ms. [redacted], on August 2, 2016, August 17, 2016, and August 31, 2016, to determine if she received the paperwork or had any questions. We did not receive a response from Ms. [redacted]. The policy cancelled, due to nonpayment of premium, effective August 29, 2016. A balance due, in the amount of $61.33, was for coverage provided from August 2, 2016 through August 29, 2016.We are sorry that Ms. [redacted] is no longer a member of the GEICO family. If in the future she finds her insurance needs are not being met, we sincerely hope she reaches out to us. We would be happy to welcome her back into the GEICO family. If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentCc: [redacted] Dr Humble TX 77396
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: August 30, 2017
COMPANY: Government Employees Insurance Company
Dear [redacted]:
This is in response to your email of November 27, 2017 addressed to Tony N[redacted] of GEICO.
Our records show that on August 30, 2017, the 2012 Chevrolet on [redacted]’ automobile policy was damaged as a result of Hurricane Harvey. On September 14, 2017, the vehicle was deemed a total loss. We contacted [redacted]’ lienholder, Regional Acceptance Corporation, to secure a copy of the title and a letter of guarantee. A power of attorney form was sent to [redacted]. On September 15, 2017, we received this information and a payment in the amount of $9,310.76 was issued to the lienholder. However, it was noted on the title and on the bill of sale, that [redacted] and [redacted] were the legal owners of the vehicle. Therefore the equity payment in the amount of $2,574.92 was issued to them.
[redacted] disputed the equity payment stating that she had been paying the insurance premiums and she should receive the equity payment. We issued a stop payment on the equity check while this issue was being resolved. [redacted] objected to us speaking with the titled owners of the vehicle without her permission. Since they had an insurable interest in the vehicle, we had to notify them the stop payment had been issued at [redacted]’ request. We apologize [redacted] was not informed of our right to speak to the legal owners of the vehicle.
[redacted] has submitted court documentation showing that the small claims court ruled that [redacted] has been ordered to submit payment to [redacted] in the amount of $2,574.92, plus court costs of $216.00. The court documentation does not show why it was so ordered, and makes no mention of the transfer in ownership of the vehicle. [redacted] has been ordered to make this payment to Leona Evans by December 21, 2017. Since the vehicle was still in the name of Alice Johnson and [redacted], we will reissue the equity payment in the amount of $2,574.92 to them. They, in turn, can sign the payment over to [redacted] to comply with the court order. We are not, however, responsible for the court costs.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted].
Sincerely,
Paul M[redacted]
Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
The information about parts being available for my car is untrue. I spoke to [redacted] at [redacted] today and he confirmed that the lock set is unavailable and on backorder. I need a resolution to my claim now, not next month or next year. I have been without my car since June, and no reasonable person should have to be treated so poorly.
Regards,
[redacted]
Tell us why here...
December 4, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted] Policy#: [redacted]
Dear [redacted]:
This will acknowledge...
receipt of your November 30, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
On August 15, 2017 [redacted] contacted GEICO and requested to separate the policy he shared with his wife. Per his request, [redacted] and his 2007 [redacted] were removed from the above referenced policy and a new policy bearing the number [redacted] was established to insure [redacted] and the 2007 [redacted] effective August 16, 2017. A Declarations Page confirming the new policy information for [redacted] was issued August 16, 2017 and sent to the address on file. A copy of the Declarations Page has been included for your review. The original policy remained in force and continued to insure [redacted] and a 2003 [redacted].
On August 21, 2017 a notice of nonpayment of premium effective September 6, 2017 was sent on the original policy in the amount of $161.88. A subsequent electronic check payment was received in the amount of $106.57 on September 1, 2017. Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, 2017 was sent for the balance of $55.31. On September 21, 2017 an electronic check payment was received in the amount of $106.57. On September 22, 2017 a payment of $106.57 was returned by the financial institution stating the payment was not authorized by the customer. As such, a notice of nonpayment of premium effective October 9, 2017 was sent in the amount of $55.31. That bill was not paid causing the policy to cancel effective October 9, 2017 and the policy remains canceled at this time. On October 13, 2017 an earned premium bill in the amount of $75.76 was issued on the canceled policy and the bill remains unpaid at this time. Please be advised all payments received included the original policy number [redacted] and were therefore posted to that policy. Proof of the nonpayment cancelation notices and their mailing have been included for your review.
Since there appears to be no valid argument against GEICO, we ask that this be removed from our record.
If you have any additional questions, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
We are in receipt of your second follow up letter received on May 10, 2016. This letter is in response to your inquiry.A GEICO supervisor reinspected Mr. [redacted]’s motorcycle after the repairs were completed on Monday, May 16, 2016. GEICO agreed to repair an additional chip in the fuel tank and fairing, GEICO is finalizing supplemental damage amount when the repair facility employee returns Monday. Mr. [redacted] is satisfied with the outcome and understands the next steps in the process.Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.Sincerely,Matthew L. M[redacted]
We are in receipt Mr. [redacted] rejection of our May 18, 2016 response.As our prior response indicated Mr. [redacted] was sent a Consent to Rate (CTR) form on October 17, 2013 and again on March 14, 2014. We are including copies of both of these letters for Mr. [redacted] to review,We are required by the state of North Carolina to offer liability coverage. North Carolina does not require that vehicles carry physical damage coverage, this requirement is made by the lienholder. It is the consumer’s responsibility to ensure their vehicle is insured with physical damage coverage while being financed. When Mr. [redacted] failed to sign and return the CTR form we could no longer offer physical damage coverage and as a result this coverage was removed.A review of Mr. [redacted]’ policy reflects physical damage coverage was removed effective April 17, 2014; therefore we will maintain our position that coverage was not in place at the time of loss on July 26, 2014.If we can provide any additional assistance, please contact Kim G[redacted], at ###-###-####, extension 7701.Sincerely,Andrea B[redacted] Virginia Beach Regional Office GEICO Indemnity Insurance Company
Tell us why here...August 10, 2016
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]
CLAIM NUMBER: [redacted]
DATE OF LOSS: September 28, 2015
COMPANY: Government Employees Insurance Company
Dear [redacted]:
This letter is in response to your correspondence dated August 3, 2016.
The evidence available to GEICO included recorded statements from both parties involved. There were no witnesses who came forward, and the police did not investigate the loss. [redacted] advised the other driver involved in the loss changed lanes, sped up and struck the driver’s side rear of [redacted]’ vehicle while he was in the process of changing lanes. [redacted] stated in his recorded interview he was not sure if the other driver changed lanes simultaneously or if the other driver changed lanes just prior to him. In review of the damage to [redacted]’ vehicle, the bulk of the damage is to the driver’s side of his vehicle.
The other driver’s version reflects he was established in his lane of traffic when [redacted] changed lanes into his lane, striking the passenger’s side of his vehicle. The other driver’s damages are located on the passenger’s side of his vehicle. The damages suggest that the other driver was next to [redacted], and [redacted] struck the other driver while he was attempting to change lanes.
We apologize for concerns about returned messages. Contact was made with [redacted] after his messages were received. Our investigation revealed [redacted] was the responsible party and we notified him of the decision and paid for the other party’s damages.
If there are any additional questions, please feel free to contact Claims Manager Emily R[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
June 12, 2015
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
1411 K ST. NW, 10TH...
FLOOR
WASHINGTON DC 20005-3404
ATTN: ANITA HORNE
ID Number: [redacted]
Re: [redacted]
Dear [redacted]:
This is in response to your email of May 30, addressed to Tony N[redacted] of GEICO. Your letter has been referred to me for response. As you requested, we have not included any personal identifying information in our response.
Our records show that on May 30, 2015 [redacted] called to advise us that she had lost her keys and needed the assistance of a locksmith. Our goal, as well as that of our contracted providers, is to have assistance to each and every one of our customers as quickly as possible when they need help. Although there is no guaranteed time of arrival, we do attempt to locate a provider that can be there within the hour.
We called several different providers in an attempt to get someone out to [redacted] as quickly as possible. The majority of providers had no locksmith’s available. The best estimated time of arrival (ETA) that we could get was with [redacted] who advised it may be 3:30 before they could get to her since they would have to go by the [redacted] dealership to get the PIN number to reprogram her transponder key. [redacted] stated she did not want to wait any longer and we again explained that this was the best (ETA) we could find. We did advise her that she had the option of locating her own service and submitting the paid bill for reimbursement. She requested to speak to a Supervisor in the Emergency Road Service Department. The Supervisor again apologized and advised her that due to the delay in service, we would cover any and all costs for the replacement keys and advised [redacted] of the same.
[redacted] pays $9.10 every six months for Emergency Road Service Coverage. We cannot reimburse her for premiums while coverage is still in effect. If she would like to remove this coverage, she can call our 24 hour service department at ###-###-#### and they will remove the coverage at her request.
We realize that this was a long and very uncomfortable day for [redacted] and deeply regret the delay in service. We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins at ###-###-####, ext. 1271.
Sincerely,
Lona *. M[redacted]
Assistant Vice President
December 7, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]
CLAIM NUMBER: [redacted]
DATE OF LOSS: June 8, 2017
COMPANY: GEICO County Mutual Insurance Company
Dear [redacted]:
Thank you for your follow up correspondence dated November 30, 2017.
As stated in our initial response, Auto Damage Supervisor Daniel M[redacted] spoke with an employee, [redacted], at [redacted]’s repair facility of choice, [redacted] in Houston, TX, on November 21, 2017. [redacted] confirmed that the order for the required parts had been placed and they were awaiting arrival from the manufacturer. Some of the parts had arrived as of that conversation. However, they were still awaiting the arrival of the vehicle’s lock set, which was damaged in the loss.
Mr. M[redacted] contacted the repair facility again on December 1, 2017, who confirmed the information referenced above. Mr. M[redacted] also contacted the manufacture’s parts division. They also confirmed that the repair facility placed the order on October 17, 2017 under [redacted] order number [redacted]. They acknowledged that the part was being built but could not provide an arrival date. Unfortunately, GEICO cannot control the speed at which [redacted] manufactures the required lock set. Any information GEICO obtained regarding the issue was acquired directly from the repair facility and/or the vehicle manufacturer.
Auto Damage Adjuster Ron B[redacted] left a message for [redacted] on November 6, 2017 in an attempt to explain the situation. Mr. M[redacted] also left messages for [redacted] on November 21 and December 1, 2017. Mr. M[redacted] sent an email to [redacted]’s personal email address on the latter date. GEICO requests that [redacted] reply to Mr. M[redacted]’s inquiries should he have any additional concerns.
If there are any further questions, please feel free to contact Claims Manager Chris C[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
We received your correspondence dated March 21, 2016, and have not included any personal identifying information. We attempted to contact our insured to discuss this on March 24, 2016, however we were unsuccessful in reaching them.On February 13, 2016, we mailed renewal paperwork with our insured’s...
billing statement advising his full six month payment of $791.14 would be due on March 18, 2016. Our insured contacted us on March 18, 2016, with a request to change his current one payment plan to our monthly payment option, Our customer Service representative advised our insured that he would have six monthly payments of $132 due on the 18th of each month. Our representative advised that a minimum payment of $68.80 was required and a payment was made by credit card which included a $5.00 service fee. Our insured was offered Electronic Funds Transfer (EFT) as a payment option for his future payments where payments are automatically debited from the customer’s banking account and includes a $1.00 service fee. Our insured elected to enroll in the Electronic Funds Transfer (EFT) service at that time. Because our service representative took only a partial payment of $68.80 for the month of March, a balance of $63.06 was left outstanding. This remaining balance for March was reflected on the billing statement we mailed on March 19, 2016 and was due immediately. However, after further review, we have determined that we did not appropriately advise our insured of the remaining balance and as an exception the $63.06 has been removed. An adjusted billing statement will be mailed to our insured reflecting this change.We apologize for the miscommunication and inconvenience this may have caused. If additional information is needed to close your file, please contact Cindi T[redacted] at I +###-###-#### or [redacted],Sincerely, Heather M[redacted] Assistant Vice President
Tell us why here...
Date : November 27, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This will acknowledge receipt of your November 20, 2017 inquiry regarding the above referenced private passenger automobile insurance policy. Per your written notification, the named insured has rejected our response to their initial complaint to the Revdex.com.
We have carefully reviewed the named insured’s concern regarding the revision of the rating symbol for the 2014 [redacted] VIN - [redacted]. We use the symbols determined by an organization called Insurance Services Office (ISO). This is an independent organization that conducts research on vehicles to determine their appropriate rating symbols. Insurance companies report claim data for Comprehensive and Collision losses to ISO. The information is then compiled by ISO and they categorize vehicles of similar type and cost new. Periodically this organization reviews already established symbols to make sure they are accurate. As a result, symbol changes can occasionally happen causing premiums to either increase, decrease or remain the same. Unfortunately in the case of the 2014 [redacted], the revision resulted in an increase.
With regard to the loss occurring on October 19, 2017, the named insured did not agree with a split liability decision which found each driver to be 50% responsible for the loss. Upon review we find this decision to be justified based on the information provided by the driver’s involved. [redacted] reports she was hit from behind by the other driver while the claimant reports that [redacted] rolled back into their vehicle. Absent any independent witnesses there is no way to determine which statement is more accurate. As such, the liability decision will stand.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have contacted Geico in regards to the home auto insurance. I am part of the home insurance, like I initially said and they have agreed that I am part of the home insurance When I was not part of the home insurance for the first call and asked for a discount and the staff said we cannot find you in the system and hence cannot provide the discount which was ligit as I was not part of the insurance on the first call. I have then became part of the home insurance after the first call initially made. Question to you is. How were they able to find that I am in the home insurance department and auto department agreed that I am eligible for the discount and I was awarded the discount on the second call which was made. Now all of a sudden its change. Is it right if I have cancelled the insurance. Does it make right for removing the discount and found I am not eligible after 2 months. All transaction should stop after the cancellation. Plus when I got the credit I spoke to representative that I want to be sure that I owe nothing to GEICO. They assured me there is nothing that I OWE to GEICO. Why has this all changed. Is your staff not properly educated to give the right information.
Regards,
[redacted]
We received your correspondence dated February 1, 2016, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested.On January 29, 2016, our Insured went online to geico.com in order to purchase a policy. At this time there are three...
places we advised our Insured he had uncollected earned premium of $182.51 that was due for a previous policy which cancelled on November 4, 2015. It stated we would process this amount as a separate payment from the new policy’s down payment. When our Insured pressed the payment button on geico.com, he agreed to pay the down payment as well as the earned premium.There was an alert that advised our Insured he would need to contact us via telephone to start the policy after he attempted to process the payment. We spoke with our Insured on February 3, 2016, advising of the reason we processed the previous balance and the locations of the advisement. We would be more than happy to offer our Insured a policy; however, we will be unable to refund the $182.51 as this was money owed for coverage previously provided.Please find enclosed a screenshot of the attempted policy purchase. We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at ###-###-####, if you have any further questions.Very Truly Yours,George W. R[redacted] Senior Vice PresidentEnclosure
I am writing to you in response to Ms. [redacted]’s concerns outlined in your June 10, 2016 letter.GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for multiple insurance carriers. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and terms...
are set by the individual carrier.Ms. [redacted] purchased a homeowner policy placed through [redacted] Insurance effective July 29, 2011. The policy has renewed annually until the 2016 term. GIAI has dissolved their agency agreement with ASI. ASI is non-renewing all current policies issued by GIAI. GIAI in turn is actively providing replacement policies with alternate carriers for consumers effective as of their renewal date.Ms. [redacted]’s ASI policy will non-renew effective July 29, 2016. A replacement policy was put in force effective July 29, 2011 provided through [redacted] to provide her continuous coverage.While this change was taking place, Ms. [redacted] contacted our office and advised that the residence should be covered as a condo and not a standard home. A new policy was issued with [redacted] to cover the residence as a condo effective June 10, 2016.Ms. [redacted]’s ASI policy has now been cancelled effective June 10, 2016. A signed request is required by [redacted] to terminate a policy in the state of Georgia. As soon as Ms. [redacted]’s signed request is received the replacement [redacted] policy will be cancelled as of the effective date.All policies were issued at the request of and with information provided by Ms. [redacted]. Each year a policy package was provided to Ms. [redacted] outlining the coverage provided. In 2011 the residence was presented to our office as a standard home. As soon as Ms. [redacted] informed our office that the residence was a condo, the coverage was reissued with the newly requested coverage.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B[redacted] GEICO Insurance Agency, Inc.
This will acknowledge receipt of your May 12, 2016 inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that the above policy was established on April 4, 2016 with an effective date of April 5, 2016. At the time of the transaction the insured...
requested to enroll the policy in an automatic electronic funds transfer payment method (EFT). However, it appears that one of the digits in the provided bank account number was keyed incorrectly. This caused the EFT enrollment to be rejected, and the premium installment charge to be increased from $1.00 to $5.00.On May 6, 2016 the insured submitted the required premium installment payment less the additional $4.00 fee. Our company has since updated the EFT enrollment with the correct bank account information, and rescinded the pending cancellation for the additional $4.00 fee. Our accounts receivable department has also been notified to remove the additional $4.00 fee that was added to the policy, and from all future EFT installment payments. We would like to express our apologies to the insured for any inconvenience that this matter may have caused. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours, Brian O[redacted] Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 11800943
I am rejecting this response because:Both vehicles were absolutely not established in the intersection at the time of the accident. The photograph submitted contains more than enough evidence to this, including, but not limited to:-There is 0 front impact damage to my car. For The front of the other car to hit the side of my car, when I was driving straight across the intersection, my car would have had to have been GREATER THAN 50% across the intersection, while the other driver WAS ENTERTING (0% established).- Because of the high rate of speed of the other driver at impact, their vehicle continued forward, rotating my vehicle 45 degrees. This is clearly obvious from the damage to the other drivers bumper. After they hit the side of my car, BEHIND THE HEADLIGHT, they continued forward, pulling off my bumper, scraping it across theirs as their car continued forward while mine was stopped.-The alignment of my car vs the alignment of my tires. This is the result of being struck and pushed by a moving vehicle. As these details continue to be ignored I have no choice but to escalate this to a legal decision in small claims court.
Regards,
[redacted]