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Lockard's Collision Center

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Lockard's Collision Center Reviews (221)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: That is the issue that I am having I want my handbag/computers to be covered under Individual scheduling and the representative told me it would be under the [redacted] Program.  That is the issue here.  The other items I have no problems providing the appraisals BUT the handbags and computers are not covered and that is not what I was told by the Geico sales representative.  I want a new policy with [redacted] through GIAL because these items were covered under them.  The company gave me wrong information and provided me with a carrier that does not have what I need and what I need here is a policy under [redacted].

Ms. [redacted]:     We are still investigating Ms. [redacted]'s claim. The facts of the loss provided by Ms. [redacted] and [redacted] are inconsistent. We requested contact information for Mr. [redacted]'s associate and for Mr. [redacted]’s nephew as Mr. [redacted] states that he was with both of them on the date of loss. If we are able to confirm coverage for the loss as reported, we will reimburse Ms. [redacted] for the damage to her vehicle, towing fees, and personal effects up to $200.00. Please be advised that we did not change this claim from a theft claim to a vandalism claim as indicated by Ms. [redacted].  The vandalism claim is a separate claim for an incident that was reported as having occurred on October 13, 2016.   If you have any questions, please contact Claims Manager Michael L[redacted] at ###-###-####.

December 1, 2017 Serving Metro Washington DC & Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th Floor Washington DC  20005-3404 RE:       File Number:     [redacted] Dear [redacted],   We received your correspondence...

dated November 28, 2017.  We have not included any personal identifying information on our response, as you requested.    This complaint arises out of an automobile accident that occurred on June 5, 2017.  The consumer presented a bodily injury claim.  On October 18, 2017, Jennifer H[redacted], Claims Adjuster, called the consumer and learned her medical treatment was completed, and her bills were paid by her health insurer.  We agreed to contact the consumer’s health insurer to obtain the amount of their lien.  We spoke to [redacted] with the [redacted] later that day, who said he did not yet have the final lien amount, and it would take [redacted] a few weeks to finalize the lien.   On November 8, 2017, the consumer called Ms. H[redacted], who indicated she was still awaiting the final lien from the consumer’s health insurer.  Ms. H[redacted] contacted the [redacted] again, who faxed a lien that day.  The lien did not indicate it was a final lien and, regrettably, our adjuster believed additional bills might still be pending.  On November 29, 2017, we reached an amicable settlement of the consumer’s bodily injury claim.  The consumer subsequently executed a release, and we issued a payment to satisfy her claim.  We consider this matter resolved.   Our records do not reflect we failed to return any messages from the consumer, but we regret if that was the case.  We expect our employees to provide accurate information in a courteous and professional manner, and we regret we did not meet our expectations in the consumer’s communication with us.   If you have any further questions, please contact Gail M[redacted] at ###-###-####, fax at ###-###-####, or via e-mail at [redacted]   Sincerely,   Don R[redacted] Regional Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I feel they can not change when my perineum installment is due to that renewal is not until Oct 16, 2017 that is when the payment should be done and not when they want to change it.I think the payment that was made this months take care of my renewal and not for me to pay more money than what my insurance is.

Dear Ms. [redacted]:   Thank you for your inquiry of March 6, 2017. Mr. [redacted] is inquiring about the status of his property damage claim.   The loss was reported to GEICO on February 17, 2017 by [redacted] who was the driver of our insured’s vehicle.   Mr. [redacted] stated an...

unknown vehicle sideswiped his vehicle pushing him into Mr. [redacted]’s vehicle. Mr. [redacted] then struck another vehicle. We attempted to contact [redacted] on February 20, 2017 and February 27, 2017 to secure a recorded statement to investigate the facts of the accident.  To date, we have not received a return phone call.   On February 23, 2017, we secured a copy of the police report.  The report indicated Mr. [redacted] swerved to avoid an uninvolved vehicle and struck two vehicles. On that date, we spoke to Mr. [redacted] and advised that our insured carries a property damage limit of $10,000.   Based on both parties’ statements and the police report it was determined that Mr. [redacted] was 100% liable for the accident.  On February 27, 2017, we contacted Mr. [redacted] to advise we have accepted full liability and sent a letter advising him of the property damage limit. During this time we were making attempts to contact the second claimant, Mr. [redacted], to verify his damages were within our property damage limit.   On March 6, 2017, we made contact with [redacted] on behalf of Mr. [redacted] and verified his damages of $2,981.05. After verifying all damages were within our coverage limit, we issued payment in full to Mr. [redacted] on March 6, 2017 to resolve his property damage claim.   We feel we have handled this matter within the guidelines set forth in New York State Regulation 64.   If any additional information is needed, please contact, Claims Supervisor, Ryan M[redacted] at ###-###-####.

May 10, 2016  Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C.  20005-3404   Re:       Customer Name: [redacted]            Case Number:...

[redacted]            GEICO County Mutual Insurance Company            Auto Policy Number: [redacted]   Dear Ms. [redacted]: This is in response to your correspondence received in our Washington, D.C. Executive Offices.  It was referred to the Richardson, TX Regional Office for a reply. We apologize for the delay in our response and for any misunderstanding Ms. [redacted] may have regarding her policy coverages.  We regret to confirm that Ms. [redacted]’s policy did not carry the appropriate coverage for the towing loss dated April 7, 2016. The policy records reflect Ms. [redacted] purchased a GEICO auto policy online, on December 17, 2015, effective December 17, 2015 through June 17, 2016.  Confirmation paperwork was mailed December 18, 2015 (copy enclosed). Emergency Road Service is available when comprehensive and collision has been selected.  Ms. [redacted] only selected the Liability and Uninsured Motorists coverages for the 2002 [redacted]; therefore, Emergency Road Service was not an available coverage. Ms. [redacted] submitted a towing claim, for a loss date of April 7, 2016, for the 2002 [redacted].  The Claims Department mailed Ms. [redacted] a claim denial letter, dated April 18, 2016, stating the necessary coverage was not available for the date of the loss (copy enclosed).  If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted]. Sincerely,   Matthew Z[redacted]Assistant Vice President Enclosures Cc:       [redacted]            [redacted]            Spring TX  77386-7020

October 20, 2017

[redacted] of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404

RE: File Number: [redacted]

Dear [redacted]:

Thank you for your letter of October 12, 2017 regarding the above...

consumer’s claim.

On January 26, 2015, the consumer was involved in a collision loss and the loss was subsequently reported to us on the same day. On February 18, 2015, we prepared a repair estimate for the consumer’s vehicle totaling $2,778.45. We issued a payment for the repair estimate, minus the consumer’s deductible of $1,000, to the consumer’s body shop of choice, [redacted] Auto Painting and Body Works.

GEICO has no affiliation with [redacted] Auto Painting and Body Works and we are not able to warranty or guarantee any of the repair work completed by the body shop. As an advocate for the consumer, we have contacted [redacted] Auto Painting and Body Works and advised of the repair quality concerns the consumer has expressed. We have also provided [redacted] Auto Painting and Body Works with the information for the consumer’s new repair facility of choice, [redacted] Auto Body in Volo, Illinois in order to facilitate communication between the two shops.

If you have any further questions, please feel free to contact our South Florida Manager, Evan R[redacted], at ###-###-####.

Very truly yours,

Ryan W[redacted]
Assistant Vice President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

Heather M[redacted]                                         ... Assistant Vice President     May 5, 2017     [redacted] 1411 K. Street NW, 10th Floor Washington, D.C.  20005-3404     Re:       Complaint ID:             [redacted]     Dear Ms. [redacted],   We received your correspondence dated April 28, 2017.  We have not included any personal identifying information in our response.  We have corresponded with our insured by email and resolved our insured's concern.   Thank you for providing us with a copy of our insured's bankruptcy documents.  We have removed the balance of $53.40 from her policy effective May 2, 2017.  We thank our insured for her past patronage, and are happy we could resolve this issue for her.  If additional information is needed, please contact Joy K[redacted] at 1-800-841-9160 x5674 or [redacted]     Sincerely,       Heather M[redacted] Assistant Vice President

December 4, 2017Dear [redacted]:Thank you for your 11/25/17 e-mail regarding [redacted]'s complaint.  Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.A review of the policy shows [redacted] had a payment due on 09/15/17 that she rescheduled to be extracted on...

09/24/17.  On  09/25/17 we received notice the payment was declined by her financial institution.  We sent [redacted] a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice on  09/30/17 with a cancellation date of 10/11/17.  We did not receive a valid payment for the amount due in the cancellation notice; therefore, the policy canceled effective 10/11/17.Sincerely, Elizabeth C.Underwriting Manager

August 16, 2016   [redacted] of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404   VIA FACSIMILE: [redacted]   RE:                                [redacted] Insured:                        [redacted] Policy Number:           [redacted] NAIC:                           [redacted]-GEICO Casualty   Dear [redacted]:   This is in response for your request for additional information dated August 11, 2016.   On August 16, 2016, Chelsea G[redacted] contacted [redacted]. Per [redacted], [redacted] would need to contact them directly and request a refund. He can contact [redacted] by phone at ###-###-####. Once prompted, [redacted] would need to select the get refund option. At that time, [redacted] will check to see if the money order has been cashed. Once that is complete, [redacted] will provide [redacted] with the information needed to obtain his refund.   I apologize for any inconvenience and frustration this has caused [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####.  Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST. Sincerely,   Brandon T[redacted] Underwriting Manager                                    ... Tell us why here...

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.In Mr. [redacted]’s correspondence to your organization he expresses concern regarding an increase in his automobile insurance policy premium after the policy was quoted and bound....

He has requested that the premium be reduced to match his initial quote.GEICO’s records show that Mr. [redacted] purchased the policy in question on June 27, 2016 to be effective June 29, 2016. The policy was bound and purchased with a six month premium of $511.50. Mr. [redacted] scheduled a one-time payment of $90.25 to be processed on June 28, 2016 via his [redacted] Credit Card.On June 28, 2016, an attempt was made to extract the scheduled payment of $90.25 and was declined by Mr. [redacted]’s financial institution. As a result of the declined payment, the policy was cancelled null and void.On June 30, 2016, Mr. [redacted] contacted GEICO and reissued the policy with a lapse in coverage to be effective July 1, 2016. Upon reissue, the lapse in coverage was taken into consideration per GEICO’s filed and approved underwriting guidelines causing a change in tier placement and subsequent increase in premium. The policy was reissued with a six month premium of $728.00. Mr. [redacted] made a payment of $126.34 to bind the policy.It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. While we understand Mr. [redacted]’s concern regarding the difference in quoted premiums, GEICO maintains that the increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the Massachusetts Division of Insurance.If you have any questions, or if GEICO can be of any further service in this matter, please contact Ms. F[redacted] at ###-###-####.Sincerely,Timothy L[redacted] Assistant Vice President of Underwriting

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as Geico pays the full amount to repaint the tank and fairing. 


                                        ...                                                                                                                   Don R[redacted]                                         ...                                                                                                                    Regional Vice President April 7, 2017 VIA PORTAL Serving Metro Washington DC & Eastern Pennsylvania ATTN: [redacted] 1411 K St. NW, 10th Floor Washington DC 20005-3404 RE:       File Number:     [redacted] Dear [redacted], We received your correspondence dated April 3, 2017.  We have not included any personal identifying information on our response, as you requested.  The consumer has been a valued customer with us since March 24, 2006, and we are grateful for their patronage.  Unfortunately, we have seen a rise in the frequency of accidents and an increase in the average amount paid to cover these claims.  Despite our efforts to combat these changes, it has been necessary for us to review and adjust our rates.  One of our goals is to offer the most appropriate rate that will guarantee our ability to protect our insureds should they incur a loss.  While renewal premiums have increased due to the rate revisions, a surcharge has never been applied to this policy.  Our insured incurred a loss on June 3, 2016.  However, the loss was determined to be a not-at-fault loss.  The consumer contends we incorrectly listed his claims as at-fault on a Comprehensive Loss Underwriting Exchange (CLUE) report.  Our reports to CLUE indicate coverages and payout amounts, but GEICO does not report fault to CLUE.  As a result, insurers that elect to use CLUE data decide how to interpret the CLUE data to impute fault.  On March 31, 2017, the consumer contacted our Customer Service department, alleged we reported incorrect information, and  requested we correct his CLUE report.  We agreed to review the consumer’s CLUE data and correct any discrepancies.  Our records do not indicate that we declined to provide a synopsis of our findings. After review of the consumer’s CLUE report, we concluded that, since the report does not denote fault, our reporting of the coverage and payment amounts was accurate.  We did note that the consumer’s CLUE report incorrectly appeared as “open,” rather than “closed.”  We sent a request to [redacted], the company that maintains the CLUE database, requesting they update the consumer’s data to show all of his claims are closed. We regret if other insurers chose to treat the consumer’s accidents as at-fault accidents. This letter should serve as confirmation for any potential insurer that the losses listed in our insured’s CLUE reports were not-at-fault losses. If you have any further questions, please contact Gail M[redacted] at ###-###-####, fax at ###-###-####, or [redacted] Sincerely,   Don R[redacted] Regional Vice President

April 19, 2017 of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404

RE: Complaint ID: [redacted]

Dear Ms. [redacted]:

Thank you for your letter of April 11, 2017, regarding the consumer above.

Our claims supervisor, Justin P[redacted], spoke with Mr. [redacted] on April 11, 2017, concerning an additional payment for supplemental damages to his vehicle. Mr. [redacted] advised us he paid out of pocket and was seeking reimbursement. We secured the supplement paperwork and issued payment to Mr. [redacted] on April 11, 2017 for a total of $2,461.28. The check number is [redacted]. We apologize for the delay and believe Mr. [redacted]’s has now been fully compensated for his vehicle damages and if there are any additional concerns, we as that he contact our office.

Should you have further questions, please contact Michael Q[redacted], Claims Director, at ###-###-####.

Very truly yours,

Kim O[redacted]
Assistant Vice President


March 31, 2017 Revdex.com1411 K Street, NW, 10th Floor Washington, DC 20005-3404 Attention:        [redacted] Regarding:      [redacted] Policy...

#:           XXXX-XX-[redacted] Complaint ID:  [redacted] Dear [redacted]: We have received your request for assistance on behalf of [redacted].  A response to [redacted] has been sent via United States  Post Office mail.  We have provided [redacted] with the details regarding her billing and her Electronic Funds Tranfer (EFT) enrollment.  If you have any additional questions, please contact our analyst, Kynda V[redacted], at ###-###-####, extension [redacted]. Sincerely,  Gregory J[redacted] Assistant Vice PresidentGEICO Casualty Company

This will acknowledge receipt of your October 14, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that [redacted] L. [redacted] was listed as the named insured on the above policy, which was cancelled on October 12, 2015 at the request of Ms....

[redacted].On September 6, 2015 the insured contacted GEICO via telephone to request a premium quote for the addition of her teenage son ([redacted] A. [redacted] Jr.) to the policy. Since the insured indicated that her son is a resident of her household and he recently obtained his driver’s license, he was added to the policy as an occasional driver effective September 7, 2015. Enclosed is a copy of the updated policy declarations that were issued on September 7, 2015 informing Ms. [redacted] of her son’s addition to the policy, and the revised premium.It is GEICO’s position that since our company writes a Family Automobile Insurance Contract, we are legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicles unless they have other insurance coverage. Accordingly, our company is requesting proof of other insurance for Ms. [redacted]’s son in order to remove him from the above policy. The appropriate premium refund will be provided to Ms. [redacted] upon receipt of the requested proof.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O[redacted]Executive Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for helping drive a resolution, I genuinely appreciate it!

We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns.I apologize for any difficulty Ms. [redacted] is experiencing in relation to the cancellation of her auto policy. Ms. [redacted] has been insured with us under policy number...

[redacted] since May 15, 2013. Unfortunately, her policy cancelled for non-payment on July 8, 2016. Any time a policy cancels, we are unable to guarantee the prior six month premium. While we understand her concern, there are many underwriting factors taken into consideration that can impact the premium when a cancelled policy is quoted for a reissue. I can assure Ms. [redacted] that we are not discriminating towards any particular group of people.In an effort to assist her during this difficult time, my associate, Phillip K[redacted], has been in contact with Ms. [redacted] to reinstate the policy without a lapse in coverage. This will allow Ms. [redacted] to avoid fines from the Department of Motor Vehicles and continue to pay the original policy premium. This arrangement is pending final approval and payment from Ms. [redacted] as of August 2, 2016.Based on the foregoing, we respectfully request that this complaint again GEICO General Insurance Company If you have any additional questions please contact my associate, Phillip K[redacted], at ###-###-####, extension 7321.Sincerely,Maria S[redacted] Assistant Vice President GEICO General Insurance Company NAIC: [redacted]MS / pk

performed at [redacted], Virgina.  [redacted] notified GEICO of their
diagnostic findings on March 8, 2017.  
Some issues found during the diagnosis were unrelated to the loss, including
worn tires, two bent wheels, damaged valve cover gaskets and routine  brake...

fluid maintenance.  A GEICO supervisor reviewed these items with
[redacted] on March 10, 2017, and March 13, 2017.  GEICO was able to relate issues with the
I-Drive Controller, A/C Freon, Cup Holder, and Reflector to the loss.  The repairs for the cup holder and reflector
were authorized by GEICO on March 16, 2017. 
The issues with the I-Drive Controller and A/C Freon were found to be
warranty issues from the original repair to be handled by [redacted].  [redacted] and [redacted] were not able
to reach an immediate agreement regarding the amount to be paid for warranty
work.  On March 28, 2017, GEICO agreed to
pay for the I-Drive Controller and A/C Freon in an effort to expedite the
repairs.  [redacted] was notified by [redacted] the vehicle would be ready for pick-up by close of business on
March 29, 2017.  [redacted] has since
picked up the vehicles from the repair facility.  A GEICO Supervisor spoke with [redacted] on April 4,
2017.  [redacted] stated that everything
was working properly with the exception of the left front driver’s side window,
which was not identified as a problem during previous discussions.  The GEICO Supervisor contacted [redacted] and left a voice mail message for Justin S[redacted] to discuss the
window.  We apologize for the inconvenience and empathize with [redacted]’s and [redacted]’s situation.  If
there are any further questions, please contact Auto Damage Manager, Matthew
M[redacted] at ###-###-#### or by electronic mail at [redacted]  Sincerely,Angela R.

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