I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 14, 2016Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] GEICO County Mutual Auto Insurance Company Policy Number: [redacted]Dear Ms. [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We sincerely apologize for any misinformation Mr. [redacted] may have received from our Customer Service Department. We strive to provide excellent customer service and operate with uncompromising integrity; therefore, any misinformation Mr. [redacted] may have received was unintentional. We reviewed Mr. [redacted]’ policy transactions. A refund is not due as the research revealed Mr. [redacted]’ policy does not have a premium overpayment. GEICO has multiple payment plans and options available. These are referenced on the second page of each Recurring Card payment monthly installment billing notification (copy enclosed). The automatic payment plans are true monthly installment plans. The Direct Invoice monthly installment billing dates are 30 days in advance of the policy dates; therefore, this option requires a one-month paid-in-advance status. A payment must be received, before any payment plan can be updated, if the policy is in a pending nonpayment cancellation status. Mr. [redacted]’ payments were adjusted with each policy change that he requested throughout the policy period. The policy changes are noted below:• Renewal effective April 22, 2016 through October 22, 2016.o The policy was previously enrolled on the monthly Recurring Card Payment billing method. This is a true monthly installment plan. A one-month paid in advance status is not required. o Policy Premium: $455.46o Monthly Installments: $81.91• Policy Change effective May 5, 2016o Coverages added: Comprehensive and Collision at $500 deductible each, Emergency Road Service, and Rental Reimbursement. There was not a change to the payment plan.o Adjusted Premium: $750.40o Adjusted Monthly Installments: $135.71 • Billing Update effective May 17, 2016 o Payment plan was updated from the Recurring Card payment 6-installment plan to the Direct Invoice 1-payment plan. The 1-payment plan is for the full premium amount due. o Current Policy Balance: $658.54 • Policy Change effective May 21, 2016o Added a 2016 Chevrolet with Comprehensive and Collision at $500 deductible each, Emergency Road Service and Rental Reimbursement; deleted Comprehensive and Collison, Rental Reimbursement and Emergency Road Service on the 1999 Chevrolet; adjusted the usage on the 1999 Chevrolet to 0 Days/0 Miles Annual Mileage: 15,000 o Adjusted Premium: $1447.44 o Adjusted Policy Balance: $1,120.23• Policy Change effective June 19, 2016o Deleted the 1999 Chevrolet o Adjusted Policy Premium: $1,223.73 o Adjusted Policy Balance: $709.28 • Billing Update effective August 16, 2016o Changed from the Direct Invoice 1-payment plan to the Direct Invoice 6-payment plan. The first payment on the upcoming renewal, effective October 22, 2016 through April 22, 2017, is due on September 22, 2016, to accommodate the one-month paid-in-advance status.o Current Policy Balance: $232.31 We hope that this helps to clarify Mr. [redacted]’ billing concerns. We look forward to continuing our relationship with Mr. [redacted] as part of the GEICO family. We hope this allows you to close your file.If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentEnclosuresCc: [redacted] Cedar Park TX 78613-3741
We are in receipt of your complaint dated August 1, 2016, regarding the above-noted complaint. We have not included any personally-identifying information in our response, as you requested.On June 17, 2016, we learned that a vehicle belonging to our insured sustained collision damage. Our insured...
agreed to have her vehicle repaired at one of our Auto Repair Xpress locations. Our Auto Damage Adjuster inspected the damaged vehicle and prepared an estimate on June 22, 2016. The estimate included damages to the vehicle's left side, where the impact with another vehicle occurred.When our insured retrieved her repaired vehicle on July 1, 2016, she advised the shop that damages on the opposite side of the vehicle were also caused during her loss, Our adjuster approved another rental vehicle, so he could review the damages to the opposite side. Upon inspection, our adjuster was unable to relate those damages to her accident, and informed her of his decision on July 7, 2016.On July 7, 2016, Martin T[redacted], Auto Damage Supervisor, contacted our insured regarding her concerns. On July 8, 2016, Mr. T[redacted] inspected our insured's vehicle at the repair facility and identified many areas of the vehicle with scratches and damage. We reviewed our original photographs, and confirmed the scratches were present when we first inspected our insured's vehicle, and prior to the commencement of repairs.Mr. T[redacted] met with our insured on July 12, 2016, to discuss her concerns. Mr. T[redacted] observed items in our insured's trunk, which she indicated did not belong to her. Mr. T[redacted] agreed to cover damage on the right side of our insured's vehicle, and to investigate the damage she alleged was caused by the tow company. Mr. T[redacted] contacted the tow company, who indicated the vehicle was in its possession for 36 minutes, and that it had no reason to believe the vehicle was damaged while in its possession,Although the hood scratches appear to be unrelated to this accident or to the tow related to this accident, Mr. T[redacted] agreed to include the hood scratches in our insured's claim. The additional repairs will result in the repainting of our insured's entire vehicle, except for the roof and trunk lid, which are faded due to wear and tear. This additional painting will alleviate some of the paint differences our insured noticed due to the prior, unrelated wear of the vehicle's paint. In addition, although the repair shop indicated our insured's vehicle was not used by its employees during repair, the repair shop agreed to detail our insured's vehicle. Finally, we paid for repairs to the vehicle's tire and informed our insured she should seek assistance from a mechanical shop to diagnose the noise emanating from the front of her vehicle. If it is determined that the noise is related to this accident, we will consider any additional necessary repairs.We attempted to call our insured on August 2, 2016, and August 3, 2016, to inform her of our handling and the additional payments we issued on August 3, 2016, but we were unsuccessful. We sincerely regret any inconvenience our insured experienced during our handling of this claim. If you have any further questions, please contact Barry K[redacted], Claims Manager, at ###-###-#### or [redacted]@geico.com.Sincerely,Don R[redacted] Regional Vice President
August 25, 2015
Revdex.comAttn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C. 20005-3404Re: Customer Name: [redacted]
Case Number: [redacted]
Company Name: GEICO Advantage Auto Insurance
Policy Number: [redacted]
Dear Mr. [redacted]:
This is in response...
to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.
We appreciate the 3 years Mr. [redacted] has been insured with us. We understand he is concerned about the premium increase he experienced at his recent policy renewal. We apologize for any misinformation Mr. [redacted] may have received from our Customer Service Department.
Mr. [redacted] contacted the Customer Service Department on June 30, 2015 and replaced the 2011 [redacted] with a 2011 [redacted]. The policy change amount for the period of June 30, 2015 until September 19, 2015 was only 77 cents. The Service representative would have not have been able to provide Mr. [redacted] with the renewal premium since his renewal policy had not yet processed.
Mr. [redacted]’s previous policy term premium was $588.31. The renewal, effective September 19, 2015 through March 19, 2016, is $681.48, making a six-month increase of $93.17. On August 16, 2015, Mr. [redacted] accessed his policy online at www.GEICO.com and removed the Rental Reimbursement coverage effective August 17, 2015. Mr. [redacted]’s revised renewal premium is $645.46, making a $57.15 renewal premium increase.
Mr. [redacted]’s renewal policy reflected a statewide rate revision that was effective on or after September 11, 2015. As with all insurance companies, GEICO periodically reviews its loss statistics to determine if our rates are adequate to cover the cost of claims. The results of our analysis indicated it was necessary to increase our premium levels.
Insurance companies frequently reevaluate their rates in the light of economic conditions and the driving record of the insuring public. In this way, we are able to re[redacted]ze the purpose of insurance – the equal distribution of losses among the insuring public. This principle is used by all insurers.
We do not like to increase our rates any more than Mr. [redacted] likes to pay them. We do believe, however, that in the long run, the GEICO rates will prove favorable when compared with others. Our staff is striving to fulfill our commitment to provide the best automobile insurance at the lowest possible cost.
Vehicle insurance rates are determined by many factors, such as coverage limits, how far the vehicle is driven, age of the vehicle, and other considerations. In Mr. [redacted]’s case, there was an increase in premium because the symbols assigned to the 2011 [redacted] recently changed.
Symbols provide information about a vehicle's susceptibility to theft, safety features, and the cost to repair damages. GEICO recently updated the symbol for Mr. [redacted]’s vehicle which is reflected on the recent policy renewal.
We pledge to Mr. [redacted] our commitment to continue to provide the best insurance protection and service to value, anywhere. We look forward to continuing our relationship with Mr. [redacted] as part of the GEICO family for years to come.
If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].
Sincerely,
Matthew Z[redacted]
Assistant Vice President
Cc: [redacted]
[redacted]
Houston TX 77057-2767
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Street, NW, 10th Floor Washington, DC 20005-3404 Attention: [redacted] Regarding: [redacted] Policy #: XXXX-XX-97-79 Complaint ID: [redacted] Dear Ms. [redacted]: We have received your request for assistance on behalf of [redacted]. A response to Ms. [redacted] has been sent via United States Post Office mail. We provided Ms. [redacted] with a detailed breakdown of the handling of her policy in regards to her license suspension. If you have any additional questions, please contact our analyst, Christina S[redacted], at ###-###-####, extension [redacted]. Sincerely, Gregory J[redacted] Assistant Vice President GEICO Casualty Company
We understand that Mr. [redacted] is seeking payment for diminished value of his 2014 [redacted]. Auto Damage Supervisor Aaron G[redacted] tried to reach Mr. [redacted] on September 8, 2015 to discuss this matter, but was only able to leave...
a message.
We paid for the full cost to perform a high quality repair of Mr. [redacted]’s vehicle. Diminution of value is not covered under the physical damages coverage on Mr. [redacted]’s policy. Please refer to Mr. [redacted]’s policy contract:
SECTION III - PHYSICAL DAMAGE COVERAGES
Your Protection For Loss Or Damage To Your Car
LIMIT OF LIABILITY
The limit of our liability for loss:
1. is the actual cash value of the property at the time of the loss;
2. will not exceed the cost to repair or replace the property, or any of its parts, with other of like kind and
quality and will not include compensation for any diminution in the property’s value that is claimed to result from the loss;
It is possible that Mr. [redacted] can pursue a diminution of value claim with the other driver’s insurance carrier, [redacted], as a third party claimant. Mr. [redacted] should direct any inquiries about the diminished value of his vehicle to [redacted].
If you have any questions, please contact Auto Damage Manager Craig H[redacted] at ###-###-####.
Sincerely,
J. Lee M[redacted], Jr.
Assistant Vice President, Claims
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right. I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check. I can't get ahold of them again to set up for a rental car. THIS IS RIDICULOUS. I was rear ended and no one is making this right. Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out. I need it paid for by SOMEONE.
Regards,
[redacted]
December 5, 2017 [redacted] Revdex.com RE: ID Number: [redacted] Claim...
Number: [redacted] Dear [redacted]: We received your correspondence dated November 30, 2017. We have not included any personal identifying information on our response, as you requested. We are disappointed to know our insured is upset about the timeliness of his claim handling. It has been challenging for us to settle the insured’s claim for him since his mail box is full and cannot accept messages. Our current status of the claim is that as of December 4, 2017, the insured has not responded to our recent email that was sent on November 30, 2017. In order for us to settle the claim we need the insured to call us or respond to the most recent email to determine the following: What is the status of ownership of the vehicle? Does the insured have the title, is the vehicle title in his name, and is the title in his possession? What is the current location of the vehicle so we can arrange to have the vehicle salvage picked up and moved? Did the insured have costs for loss-related towing or storage that he has a receipt for? We would like to schedule a time to meet with him to collect those documents and settle his claim. We do anticipate resolving the claim and concerns quickly once we receive the necessary information to proceed. If you have any further questions, please contact David G[redacted], Auto Damage Manager, at ###-###-#### or by email at [redacted]@geico.com. Sincerely, Frank P[redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because the issue still has not been resolved. On August 4, 2017, I will make a second attempt to pick up my check at the location I went before at [redacted] located at [redacted] S [redacted] Trail, West Palm Beach, FL 33415 A message was left on the South Florida Manager, Evan R[redacted], at ###-###-#### on August 3, 2017 at 4:07pm in regards to picking up my check. I still have yet to speak with him after several attempts of calling and leaving voicemails. The conversation with Cory P[redacted] on August 3, 2017 was very disturbing where he was yelling and screaming in a very unprofessional manner. It was difficult to really hear what he was saying because he kept talking over me, which I considered to be very disrespectful. I understand why he could not hear what I said, because he was not listening. At no time during the discussion did I mention any medical claim because my son who was involved in the accident did not pursue the medical claim. It started but stopped which I already discussed with Beth Stevens. I want to make it clear that I am not disputing the total loss of the vehicle in the amount of $4,904.06. What I truly wanted to address was the length of time it has taken to get my money, the rental Car reimbursement and my $500.00 deductible taken out of my settlement. I have gotten several calls which I answered except the one from Cory P[redacted] on June 7, 2017 which I still have his voice mail on my phone. All other calls were answered but they did not seem to go well. I believe strongly that a reputable company of over 75 years like Geico should have more professional staff members with the proper training in the area of customer service, especially those in management positions. I have returned back to Geico after several years because the service was great as was the customer service staff. Most of my family members are with Geico. I have 3 experiences where a Geico representative spoke to me in rude and disrespectful manner over this incident. Not once have I been disrespectful to anyone throughout this whole ordeal. Beth Stevens apologized for the way she spoke to me during a call about the medical claim in which she spoke to me very nasty, the second was on Monday July 17, 2017 by an unknown female that I did not get her name, but after I told her that she was not going to speak to me in that manner she hung up and 3rd Cory P[redacted] on August 1, 2017. I am very disappointment with the customer service and hope it can be improved with the proper training. I would have thought all calls were recorded, but the way I have been spoken to on those occasions, prove to me otherwise. Thank you and I hope I can now get everything settled. I will be away on vacation and I hope we can come to a resolution with everything soon. It seems as though no one is willing to help resolve this. I would like a quick resolution and would prefer emails as well as phone calls from Geico to prevent any further delay. Please use my personal email [redacted]. Thank you.:
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I attempt to purchase this insurance on my phone and non of the information was present at the time of purchase. They are sending something that you might be able to see on a computer but with my cell phone I wasn't able to see any of these warnings. I don't think that the information they sent is compatible with smartphones.
Regards,
[redacted]
May 13, 2015Dear [redacted]:Thank you for your May 6, 2015 inquiry,On February 26, 2015, our insured, [redacted], reported a claim and indicated he was involved in an accident while driving a car rented from [redacted] Car Rental. On March 2, 2015, we obtained a copy of the rental agreement...
confirming the rental vehicle would be covered under [redacted]’s Collision coverage.On April 3, 2015, [redacted] submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $853.53. Unfortunately, we did not issue payment until May 11, 2015.We apologize for any delay on our part in reviewing the subrogation demand from [redacted] and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to [redacted]'s premium.Should you have any further questions, please contact Kim R[redacted], Claims Manager, at ###-###-####,Sincerely,Carl T.Assistant Vice President
February 28, 2018[redacted]San Diego, CA [redacted] Policy #: [redacted] Dear [redacted]: We have received additional correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. Thank you for the opportunity to review your policy and address your concerns. You contacted us on 09/07/14 and notified us that you had moved into the state of California. Consequently, your policy was rated for the state of California effective 09/08/14. On 09/06/16, you contacted our Customer Service Department and added a 1963 [redacted] to the policy effective 09/07/16. At that time you notified us that the 1963 [redacted] and the 2015 [redacted] were registered in the state of Maine. Accordingly, the Bodily Injury Liability and Uninsured & Underinsured Motorist coverages on your policy were increased to meet the minimum limits required by the state in which your vehicles were registered; however, we continued to rate the policy for California as that is where the vehicles were located. When your policy renewed effective 03/08/18, a surcharge was applied to your California policy as a result of your 12/08/17 principally at-fault accident. In your request for assistance from the Revdex.com, you asked that we remove the surcharge for this accident and apply Accident Forgiveness to your policy. Our records show that you are receiving Accident Forgiveness for your policy for the 2000 [redacted], as this vehicle is located in and, therefore, rated for the state of Maine, where Accident Forgiveness is available ([redacted]); however, we are unable to apply Accident Forgiveness to your California policy for the 1963 [redacted] and the 2015 [redacted] as these vehicles are rated for the state of California where Accident Forgiveness is not available ([redacted]). Regarding our process for investigating the liability for your 12/08/17 claim, we received photos of the accident on 12/09/17. On 12/11/17, we obtained statements from you, [redacted], and witness [redacted]. Based on the information provided, we made the determination to accept liability on 12/11/17 and called you that same day to notify you of our decision. To date we have not received any new information that would cause us to reconsider our initial liability determination. Lastly, in your correspondence with the Revdex.com, you stated that you have obtained insurance with another carrier; however, both your California and Maine policies with us are still active and we have no record of you requesting to cancel either policy. Please contact our Customer Service Department at ###-###-#### if you need to cancel to your policies. [redacted], I hope this has been helpful in answering your remaining questions. If you have any additional questions, please contact our analyst, Christina S[redacted], at ###-###-####, extension [redacted]. Sincerely, Gregory J[redacted]Assistant Vice PresidentGEICO Casualty Company February 28, 2018 Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404 Attention: [redacted] Regarding: [redacted]Policy #: XXXX-XX-[redacted]Complaint ID: [redacted] Dear [redacted]: We have received your request for assistance on behalf of [redacted]. A response to [redacted] has been sent via United States Post Office mail. In our response to [redacted] we provided details regarding the adjustments to his liability limits and information regarding Accident Forgiveness. If you have any additional questions, please contact our analyst, Christina S[redacted], at ###-###-####, extension [redacted]. Sincerely, Gregory J[redacted] Assistant Vice PresidentGEICO Casualty Company Tell us why here...
Dear [redacted]:Thank you for your recent inquiry. [redacted] rented a vehicle from his friend, [redacted], and he is asking to be reimbursed for the amount that [redacted] charged for the rental. It is our understanding [redacted] has not issued any payments to [redacted] for the...
rental. As [redacted] [redacted] has not incurred any rental costs, we cannot issue payment to him under the rental reimbursement coverage on his policy. Instead, we have issued payment directly to [redacted]. It is our position that we have fulfilled our obligations under the terms of [redacted]'s policy by issuing payment to [redacted].If you have any questions, please contact Nalini K[redacted], Claims Manager, at ###-###-####.
Heather M[redacted] ...⇄ Vice President April 19, 2017 [redacted] Revdex.com 1411 K. Street NW, 10th Floor Washington, D.C. 20005-3404 Re: Complaint ID: [redacted] Dear [redacted], We received your correspondence dated April 12, 2017. We have not included any personal identifying information in our response. We regret our insured has rejected our previous response. However, our decision has not changed. Our insured obtained multiple quotes online at geico.com, prior to purchasing a policy effective April 13, 2017. On February 8, 2017, our insured completed the original quote online in which we ask whether any driver had any 1) accidents (regardless of fault) in the last 5 years, 2) Traffic tickets in the last 5 years 3) DUIs in the last 10 years, and 4) Suspensions or Revocations in the last 10 years. Our insured selected the no in response to this question and we have included a copy of this page viewed by our customer. On March 28, 2017, our insured pulled that same quote up online and subsequently agreed to set the policy up on April 13, 2017. We apologize for any inconvenience that has occurred. We advise our applicants that we review consumer reports to confirm their driving history and the rate may change. Regrettably, our insured did not disclose an accident which occurred May 23, 2014. The policy was reviewed by our underwriting department. We discovered the additional activity and updated the policy accordingly, increasing the premium to $851.05. If you have any further questions, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com. Sincerely, Heather M[redacted] Assistant Vice President Tell us why here...
Thank you for your inquiry of September 18, 2015.[redacted] G. [redacted] is disputing our denial of his no-fault benefits based on his failure to appear at his health service examinations of February 12, 2014 and March 28, 2014.Our review of the file reflects that in order to evaluate the full extent of...
Mr. [redacted]'s injuries and the need for continued causally related treatments a Pain Management Health Service Examination was requested. By way of a letter dated January 15, 2015, and mailed via UPS certified mail and regular mail to Mr. [redacted]'s home address and to his attorney, The Law Office of [redacted] & [redacted], the first medical examination was scheduled for February 12, 2014 with Ann M[redacted], M.D. On January 31, 2014, Mr. [redacted] called the vendor, Exam Works, and asked that the appointment be re-scheduled. By way of a letter dated February 20, 2014, and mailed via UPS certified mail and regular mail to the Mr.[redacted]'s home address and The Law Office of [redacted] & [redacted], the second medical examination was scheduled for March 28, 2014. The certified mail tracking numbers confirmed that both notices were successfully delivered.As required by NYS Regulation 68, GEICO afforded the claimant two separate and distinct opportunities to attend a reasonably requested medical examination. In each instance the claimant was provided with sufficient notice of the examination and he was informed of his right to be reimbursed for lost wages and travel expenses.Pursuant to 11 NYCRR 65-1 (Regulation 68), “No action shall lie against the Company unless, as a precedent thereto, there shall have been full compliance with the terms of this coverage." One such condition that an eligible injured person must comply with is an insurer's reasonable request for medical examination. An eligible injured person's failure to comply with an insurer's request to appear for a medical examination precludes an action against an insurer in support of payment for the submitted health service claims, and no coverage is available for subsequent health service claims. Adams v. Allstate. 210 A.D.2d 319 (2nd Dep’t 1994).We feel we have handled the matter within the guidelines set forth in NYS Regulation 68.lf any additional information is needed, please contact Doreen B[redacted], Claims Supervisor at ###-###-####.Very truly yours,Robert L[redacted], CPCU No-Fault Director
June 13, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted] Policy#: [redacted]
Dear Ms. [redacted]:
This will acknowledge receipt of your June...
7, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
Our records show that on May 26, 2017 Mrs. [redacted] submitted a premium installment payment in the amount of $236.25 via electronic check for the above policy. A second payment for $236.25 was then submitted on June 1, 2017 via [redacted].
On June 6, 2017 Mrs. [redacted]’s bank notified GEICO that the May 26, 2017 check payment was not honored due to insufficient funds. The policy was then assessed a $20.00 returned payment fee. According to Mrs. [redacted], her checking account was also assessed two returned check fees of $34.00 each by her bank, one for the first submission of the check without sufficient funds, and one for the resubmission without sufficient funds. Most banks automatically resubmit check payments, which is beyond the control of our company. However, as an exception, GEICO has removed the $20.00 returned payment fee, and the policy was also credited $34.00 as reimbursement for one of the overdraft fees.
On June 9, 2017 the above policy was cancelled at Mrs. [redacted]’s request. After applying the above credits, a premium refund was issued in the amount of $13.65, which Mrs. [redacted] should receive within 3-5 business days. There is no indication that any error occurred on our company’s part regarding the above transactions. Therefore, it is GEICO’s position that no additional premium refund is owed to Mrs. [redacted] by our company.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, ext. 1271.
Sincerely,
Richard S. H[redacted]
Regional Vice President
January 13, 2017Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] Company Name: GEICO Auto Insurance CompanyPolicy Number: [redacted]Dear Ms....
[redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We apologize for any inconvenience Ms. [redacted] may have experienced regarding her auto policy with GEICO. We reviewed her policy to better understand the specifics of her complaint. We have cancelled her auto policy, effective August 3, 2016, which will eliminate any balance due.Our Consumer Relations Analyst, Marie B[redacted], reached out to Ms. [redacted], on January 13, 2017, by telephone. She called the contact number shown on the complaint; however, it rang and then disconnected. She would like to advise Ms. [redacted] the collection agency will be notified the balance is cleared.Mr. [redacted] notified GEICO, on August 2, 2016, that he and Ms. [redacted] were no longer together. A separate policy was issued for Ms. [redacted] in order to continue to provide her with auto insurance. We were unable to reach her by telephone as we did not have a contact number for her. Emails were sent to Ms. [redacted], on August 2, 2016, August 17, 2016, and August 31, 2016, to determine if she received the paperwork or had any questions. We did not receive a response from Ms. [redacted]. The policy cancelled, due to nonpayment of premium, effective August 29, 2016. A balance due, in the amount of $61.33, was for coverage provided from August 2, 2016 through August 29, 2016.We are sorry that Ms. [redacted] is no longer a member of the GEICO family. If in the future she finds her insurance needs are not being met, we sincerely hope she reaches out to us. We would be happy to welcome her back into the GEICO family. If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentCc: [redacted] Dr Humble TX 77396
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: August 30, 2017
COMPANY: Government Employees Insurance Company
Dear [redacted]:
This is in response to your email of November 27, 2017 addressed to Tony N[redacted] of GEICO.
Our records show that on August 30, 2017, the 2012 Chevrolet on [redacted]’ automobile policy was damaged as a result of Hurricane Harvey. On September 14, 2017, the vehicle was deemed a total loss. We contacted [redacted]’ lienholder, Regional Acceptance Corporation, to secure a copy of the title and a letter of guarantee. A power of attorney form was sent to [redacted]. On September 15, 2017, we received this information and a payment in the amount of $9,310.76 was issued to the lienholder. However, it was noted on the title and on the bill of sale, that [redacted] and [redacted] were the legal owners of the vehicle. Therefore the equity payment in the amount of $2,574.92 was issued to them.
[redacted] disputed the equity payment stating that she had been paying the insurance premiums and she should receive the equity payment. We issued a stop payment on the equity check while this issue was being resolved. [redacted] objected to us speaking with the titled owners of the vehicle without her permission. Since they had an insurable interest in the vehicle, we had to notify them the stop payment had been issued at [redacted]’ request. We apologize [redacted] was not informed of our right to speak to the legal owners of the vehicle.
[redacted] has submitted court documentation showing that the small claims court ruled that [redacted] has been ordered to submit payment to [redacted] in the amount of $2,574.92, plus court costs of $216.00. The court documentation does not show why it was so ordered, and makes no mention of the transfer in ownership of the vehicle. [redacted] has been ordered to make this payment to Leona Evans by December 21, 2017. Since the vehicle was still in the name of Alice Johnson and [redacted], we will reissue the equity payment in the amount of $2,574.92 to them. They, in turn, can sign the payment over to [redacted] to comply with the court order. We are not, however, responsible for the court costs.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted].
Sincerely,
Paul M[redacted]
Assistant Vice President
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 14, 2016Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] GEICO County Mutual Auto Insurance Company Policy Number: [redacted]Dear Ms. [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We sincerely apologize for any misinformation Mr. [redacted] may have received from our Customer Service Department. We strive to provide excellent customer service and operate with uncompromising integrity; therefore, any misinformation Mr. [redacted] may have received was unintentional. We reviewed Mr. [redacted]’ policy transactions. A refund is not due as the research revealed Mr. [redacted]’ policy does not have a premium overpayment. GEICO has multiple payment plans and options available. These are referenced on the second page of each Recurring Card payment monthly installment billing notification (copy enclosed). The automatic payment plans are true monthly installment plans. The Direct Invoice monthly installment billing dates are 30 days in advance of the policy dates; therefore, this option requires a one-month paid-in-advance status. A payment must be received, before any payment plan can be updated, if the policy is in a pending nonpayment cancellation status. Mr. [redacted]’ payments were adjusted with each policy change that he requested throughout the policy period. The policy changes are noted below:• Renewal effective April 22, 2016 through October 22, 2016.o The policy was previously enrolled on the monthly Recurring Card Payment billing method. This is a true monthly installment plan. A one-month paid in advance status is not required. o Policy Premium: $455.46o Monthly Installments: $81.91• Policy Change effective May 5, 2016o Coverages added: Comprehensive and Collision at $500 deductible each, Emergency Road Service, and Rental Reimbursement. There was not a change to the payment plan.o Adjusted Premium: $750.40o Adjusted Monthly Installments: $135.71 • Billing Update effective May 17, 2016 o Payment plan was updated from the Recurring Card payment 6-installment plan to the Direct Invoice 1-payment plan. The 1-payment plan is for the full premium amount due. o Current Policy Balance: $658.54 • Policy Change effective May 21, 2016o Added a 2016 Chevrolet with Comprehensive and Collision at $500 deductible each, Emergency Road Service and Rental Reimbursement; deleted Comprehensive and Collison, Rental Reimbursement and Emergency Road Service on the 1999 Chevrolet; adjusted the usage on the 1999 Chevrolet to 0 Days/0 Miles Annual Mileage: 15,000 o Adjusted Premium: $1447.44 o Adjusted Policy Balance: $1,120.23• Policy Change effective June 19, 2016o Deleted the 1999 Chevrolet o Adjusted Policy Premium: $1,223.73 o Adjusted Policy Balance: $709.28 • Billing Update effective August 16, 2016o Changed from the Direct Invoice 1-payment plan to the Direct Invoice 6-payment plan. The first payment on the upcoming renewal, effective October 22, 2016 through April 22, 2017, is due on September 22, 2016, to accommodate the one-month paid-in-advance status.o Current Policy Balance: $232.31 We hope that this helps to clarify Mr. [redacted]’ billing concerns. We look forward to continuing our relationship with Mr. [redacted] as part of the GEICO family. We hope this allows you to close your file.If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentEnclosuresCc: [redacted] Cedar Park TX 78613-3741
We are in receipt of your complaint dated August 1, 2016, regarding the above-noted complaint. We have not included any personally-identifying information in our response, as you requested.On June 17, 2016, we learned that a vehicle belonging to our insured sustained collision damage. Our insured...
agreed to have her vehicle repaired at one of our Auto Repair Xpress locations. Our Auto Damage Adjuster inspected the damaged vehicle and prepared an estimate on June 22, 2016. The estimate included damages to the vehicle's left side, where the impact with another vehicle occurred.When our insured retrieved her repaired vehicle on July 1, 2016, she advised the shop that damages on the opposite side of the vehicle were also caused during her loss, Our adjuster approved another rental vehicle, so he could review the damages to the opposite side. Upon inspection, our adjuster was unable to relate those damages to her accident, and informed her of his decision on July 7, 2016.On July 7, 2016, Martin T[redacted], Auto Damage Supervisor, contacted our insured regarding her concerns. On July 8, 2016, Mr. T[redacted] inspected our insured's vehicle at the repair facility and identified many areas of the vehicle with scratches and damage. We reviewed our original photographs, and confirmed the scratches were present when we first inspected our insured's vehicle, and prior to the commencement of repairs.Mr. T[redacted] met with our insured on July 12, 2016, to discuss her concerns. Mr. T[redacted] observed items in our insured's trunk, which she indicated did not belong to her. Mr. T[redacted] agreed to cover damage on the right side of our insured's vehicle, and to investigate the damage she alleged was caused by the tow company. Mr. T[redacted] contacted the tow company, who indicated the vehicle was in its possession for 36 minutes, and that it had no reason to believe the vehicle was damaged while in its possession,Although the hood scratches appear to be unrelated to this accident or to the tow related to this accident, Mr. T[redacted] agreed to include the hood scratches in our insured's claim. The additional repairs will result in the repainting of our insured's entire vehicle, except for the roof and trunk lid, which are faded due to wear and tear. This additional painting will alleviate some of the paint differences our insured noticed due to the prior, unrelated wear of the vehicle's paint. In addition, although the repair shop indicated our insured's vehicle was not used by its employees during repair, the repair shop agreed to detail our insured's vehicle. Finally, we paid for repairs to the vehicle's tire and informed our insured she should seek assistance from a mechanical shop to diagnose the noise emanating from the front of her vehicle. If it is determined that the noise is related to this accident, we will consider any additional necessary repairs.We attempted to call our insured on August 2, 2016, and August 3, 2016, to inform her of our handling and the additional payments we issued on August 3, 2016, but we were unsuccessful. We sincerely regret any inconvenience our insured experienced during our handling of this claim. If you have any further questions, please contact Barry K[redacted], Claims Manager, at ###-###-#### or [redacted]@geico.com.Sincerely,Don R[redacted] Regional Vice President
August 25, 2015
Revdex.comAttn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C. 20005-3404Re: Customer Name: [redacted]
Case Number: [redacted]
Company Name: GEICO Advantage Auto Insurance
Policy Number: [redacted]
Dear Mr. [redacted]:
This is in response...
to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.
We appreciate the 3 years Mr. [redacted] has been insured with us. We understand he is concerned about the premium increase he experienced at his recent policy renewal. We apologize for any misinformation Mr. [redacted] may have received from our Customer Service Department.
Mr. [redacted] contacted the Customer Service Department on June 30, 2015 and replaced the 2011 [redacted] with a 2011 [redacted]. The policy change amount for the period of June 30, 2015 until September 19, 2015 was only 77 cents. The Service representative would have not have been able to provide Mr. [redacted] with the renewal premium since his renewal policy had not yet processed.
Mr. [redacted]’s previous policy term premium was $588.31. The renewal, effective September 19, 2015 through March 19, 2016, is $681.48, making a six-month increase of $93.17. On August 16, 2015, Mr. [redacted] accessed his policy online at www.GEICO.com and removed the Rental Reimbursement coverage effective August 17, 2015. Mr. [redacted]’s revised renewal premium is $645.46, making a $57.15 renewal premium increase.
Mr. [redacted]’s renewal policy reflected a statewide rate revision that was effective on or after September 11, 2015. As with all insurance companies, GEICO periodically reviews its loss statistics to determine if our rates are adequate to cover the cost of claims. The results of our analysis indicated it was necessary to increase our premium levels.
Insurance companies frequently reevaluate their rates in the light of economic conditions and the driving record of the insuring public. In this way, we are able to re[redacted]ze the purpose of insurance – the equal distribution of losses among the insuring public. This principle is used by all insurers.
We do not like to increase our rates any more than Mr. [redacted] likes to pay them. We do believe, however, that in the long run, the GEICO rates will prove favorable when compared with others. Our staff is striving to fulfill our commitment to provide the best automobile insurance at the lowest possible cost.
Vehicle insurance rates are determined by many factors, such as coverage limits, how far the vehicle is driven, age of the vehicle, and other considerations. In Mr. [redacted]’s case, there was an increase in premium because the symbols assigned to the 2011 [redacted] recently changed.
Symbols provide information about a vehicle's susceptibility to theft, safety features, and the cost to repair damages. GEICO recently updated the symbol for Mr. [redacted]’s vehicle which is reflected on the recent policy renewal.
We pledge to Mr. [redacted] our commitment to continue to provide the best insurance protection and service to value, anywhere. We look forward to continuing our relationship with Mr. [redacted] as part of the GEICO family for years to come.
If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].
Sincerely,
Matthew Z[redacted]
Assistant Vice President
Cc: [redacted]
[redacted]
Houston TX 77057-2767
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 12, 2017 Revdex.com ...⇄ 1411 K...
Street, NW, 10th Floor Washington, DC 20005-3404 Attention: [redacted] Regarding: [redacted] Policy #: XXXX-XX-97-79 Complaint ID: [redacted] Dear Ms. [redacted]: We have received your request for assistance on behalf of [redacted]. A response to Ms. [redacted] has been sent via United States Post Office mail. We provided Ms. [redacted] with a detailed breakdown of the handling of her policy in regards to her license suspension. If you have any additional questions, please contact our analyst, Christina S[redacted], at ###-###-####, extension [redacted]. Sincerely, Gregory J[redacted] Assistant Vice President GEICO Casualty Company
Dear Mr. [redacted]:
Thank you for your recent inquiry.
We understand that Mr. [redacted] is seeking payment for diminished value of his 2014 [redacted]. Auto Damage Supervisor Aaron G[redacted] tried to reach Mr. [redacted] on September 8, 2015 to discuss this matter, but was only able to leave...
a message.
We paid for the full cost to perform a high quality repair of Mr. [redacted]’s vehicle. Diminution of value is not covered under the physical damages coverage on Mr. [redacted]’s policy. Please refer to Mr. [redacted]’s policy contract:
SECTION III - PHYSICAL DAMAGE COVERAGES
Your Protection For Loss Or Damage To Your Car
LIMIT OF LIABILITY
The limit of our liability for loss:
1. is the actual cash value of the property at the time of the loss;
2. will not exceed the cost to repair or replace the property, or any of its parts, with other of like kind and
quality and will not include compensation for any diminution in the property’s value that is claimed to result from the loss;
It is possible that Mr. [redacted] can pursue a diminution of value claim with the other driver’s insurance carrier, [redacted], as a third party claimant. Mr. [redacted] should direct any inquiries about the diminished value of his vehicle to [redacted].
If you have any questions, please contact Auto Damage Manager Craig H[redacted] at ###-###-####.
Sincerely,
J. Lee M[redacted], Jr.
Assistant Vice President, Claims
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right. I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check. I can't get ahold of them again to set up for a rental car. THIS IS RIDICULOUS. I was rear ended and no one is making this right. Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out. I need it paid for by SOMEONE.
Regards,
[redacted]
December 5, 2017 [redacted] Revdex.com RE: ID Number: [redacted] Claim...
Number: [redacted] Dear [redacted]: We received your correspondence dated November 30, 2017. We have not included any personal identifying information on our response, as you requested. We are disappointed to know our insured is upset about the timeliness of his claim handling. It has been challenging for us to settle the insured’s claim for him since his mail box is full and cannot accept messages. Our current status of the claim is that as of December 4, 2017, the insured has not responded to our recent email that was sent on November 30, 2017. In order for us to settle the claim we need the insured to call us or respond to the most recent email to determine the following: What is the status of ownership of the vehicle? Does the insured have the title, is the vehicle title in his name, and is the title in his possession? What is the current location of the vehicle so we can arrange to have the vehicle salvage picked up and moved? Did the insured have costs for loss-related towing or storage that he has a receipt for? We would like to schedule a time to meet with him to collect those documents and settle his claim. We do anticipate resolving the claim and concerns quickly once we receive the necessary information to proceed. If you have any further questions, please contact David G[redacted], Auto Damage Manager, at ###-###-#### or by email at [redacted]@geico.com. Sincerely, Frank P[redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because the issue still has not been resolved. On August 4, 2017, I will make a second attempt to pick up my check at the location I went before at [redacted] located at [redacted] S [redacted] Trail, West Palm Beach, FL 33415 A message was left on the South Florida Manager, Evan R[redacted], at ###-###-#### on August 3, 2017 at 4:07pm in regards to picking up my check. I still have yet to speak with him after several attempts of calling and leaving voicemails. The conversation with Cory P[redacted] on August 3, 2017 was very disturbing where he was yelling and screaming in a very unprofessional manner. It was difficult to really hear what he was saying because he kept talking over me, which I considered to be very disrespectful. I understand why he could not hear what I said, because he was not listening. At no time during the discussion did I mention any medical claim because my son who was involved in the accident did not pursue the medical claim. It started but stopped which I already discussed with Beth Stevens. I want to make it clear that I am not disputing the total loss of the vehicle in the amount of $4,904.06. What I truly wanted to address was the length of time it has taken to get my money, the rental Car reimbursement and my $500.00 deductible taken out of my settlement. I have gotten several calls which I answered except the one from Cory P[redacted] on June 7, 2017 which I still have his voice mail on my phone. All other calls were answered but they did not seem to go well. I believe strongly that a reputable company of over 75 years like Geico should have more professional staff members with the proper training in the area of customer service, especially those in management positions. I have returned back to Geico after several years because the service was great as was the customer service staff. Most of my family members are with Geico. I have 3 experiences where a Geico representative spoke to me in rude and disrespectful manner over this incident. Not once have I been disrespectful to anyone throughout this whole ordeal. Beth Stevens apologized for the way she spoke to me during a call about the medical claim in which she spoke to me very nasty, the second was on Monday July 17, 2017 by an unknown female that I did not get her name, but after I told her that she was not going to speak to me in that manner she hung up and 3rd Cory P[redacted] on August 1, 2017. I am very disappointment with the customer service and hope it can be improved with the proper training. I would have thought all calls were recorded, but the way I have been spoken to on those occasions, prove to me otherwise. Thank you and I hope I can now get everything settled. I will be away on vacation and I hope we can come to a resolution with everything soon. It seems as though no one is willing to help resolve this. I would like a quick resolution and would prefer emails as well as phone calls from Geico to prevent any further delay. Please use my personal email [redacted]. Thank you.:
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I attempt to purchase this insurance on my phone and non of the information was present at the time of purchase. They are sending something that you might be able to see on a computer but with my cell phone I wasn't able to see any of these warnings. I don't think that the information they sent is compatible with smartphones.
Regards,
[redacted]
May 13, 2015Dear [redacted]:Thank you for your May 6, 2015 inquiry,On February 26, 2015, our insured, [redacted], reported a claim and indicated he was involved in an accident while driving a car rented from [redacted] Car Rental. On March 2, 2015, we obtained a copy of the rental agreement...
confirming the rental vehicle would be covered under [redacted]’s Collision coverage.On April 3, 2015, [redacted] submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $853.53. Unfortunately, we did not issue payment until May 11, 2015.We apologize for any delay on our part in reviewing the subrogation demand from [redacted] and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to [redacted]'s premium.Should you have any further questions, please contact Kim R[redacted], Claims Manager, at ###-###-####,Sincerely,Carl T.Assistant Vice President
February 28, 2018[redacted]San Diego, CA [redacted] Policy #: [redacted] Dear [redacted]: We have received additional correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. Thank you for the opportunity to review your policy and address your concerns. You contacted us on 09/07/14 and notified us that you had moved into the state of California. Consequently, your policy was rated for the state of California effective 09/08/14. On 09/06/16, you contacted our Customer Service Department and added a 1963 [redacted] to the policy effective 09/07/16. At that time you notified us that the 1963 [redacted] and the 2015 [redacted] were registered in the state of Maine. Accordingly, the Bodily Injury Liability and Uninsured & Underinsured Motorist coverages on your policy were increased to meet the minimum limits required by the state in which your vehicles were registered; however, we continued to rate the policy for California as that is where the vehicles were located. When your policy renewed effective 03/08/18, a surcharge was applied to your California policy as a result of your 12/08/17 principally at-fault accident. In your request for assistance from the Revdex.com, you asked that we remove the surcharge for this accident and apply Accident Forgiveness to your policy. Our records show that you are receiving Accident Forgiveness for your policy for the 2000 [redacted], as this vehicle is located in and, therefore, rated for the state of Maine, where Accident Forgiveness is available ([redacted]); however, we are unable to apply Accident Forgiveness to your California policy for the 1963 [redacted] and the 2015 [redacted] as these vehicles are rated for the state of California where Accident Forgiveness is not available ([redacted]). Regarding our process for investigating the liability for your 12/08/17 claim, we received photos of the accident on 12/09/17. On 12/11/17, we obtained statements from you, [redacted], and witness [redacted]. Based on the information provided, we made the determination to accept liability on 12/11/17 and called you that same day to notify you of our decision. To date we have not received any new information that would cause us to reconsider our initial liability determination. Lastly, in your correspondence with the Revdex.com, you stated that you have obtained insurance with another carrier; however, both your California and Maine policies with us are still active and we have no record of you requesting to cancel either policy. Please contact our Customer Service Department at ###-###-#### if you need to cancel to your policies. [redacted], I hope this has been helpful in answering your remaining questions. If you have any additional questions, please contact our analyst, Christina S[redacted], at ###-###-####, extension [redacted]. Sincerely, Gregory J[redacted]Assistant Vice PresidentGEICO Casualty Company February 28, 2018 Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404 Attention: [redacted] Regarding: [redacted]Policy #: XXXX-XX-[redacted]Complaint ID: [redacted] Dear [redacted]: We have received your request for assistance on behalf of [redacted]. A response to [redacted] has been sent via United States Post Office mail. In our response to [redacted] we provided details regarding the adjustments to his liability limits and information regarding Accident Forgiveness. If you have any additional questions, please contact our analyst, Christina S[redacted], at ###-###-####, extension [redacted]. Sincerely, Gregory J[redacted] Assistant Vice PresidentGEICO Casualty Company Tell us why here...
Dear [redacted]:Thank you for your recent inquiry. [redacted] rented a vehicle from his friend, [redacted], and he is asking to be reimbursed for the amount that [redacted] charged for the rental. It is our understanding [redacted] has not issued any payments to [redacted] for the...
rental. As [redacted] [redacted] has not incurred any rental costs, we cannot issue payment to him under the rental reimbursement coverage on his policy. Instead, we have issued payment directly to [redacted]. It is our position that we have fulfilled our obligations under the terms of [redacted]'s policy by issuing payment to [redacted].If you have any questions, please contact Nalini K[redacted], Claims Manager, at ###-###-####.
Heather M[redacted] ...⇄ Vice President April 19, 2017 [redacted] Revdex.com 1411 K. Street NW, 10th Floor Washington, D.C. 20005-3404 Re: Complaint ID: [redacted] Dear [redacted], We received your correspondence dated April 12, 2017. We have not included any personal identifying information in our response. We regret our insured has rejected our previous response. However, our decision has not changed. Our insured obtained multiple quotes online at geico.com, prior to purchasing a policy effective April 13, 2017. On February 8, 2017, our insured completed the original quote online in which we ask whether any driver had any 1) accidents (regardless of fault) in the last 5 years, 2) Traffic tickets in the last 5 years 3) DUIs in the last 10 years, and 4) Suspensions or Revocations in the last 10 years. Our insured selected the no in response to this question and we have included a copy of this page viewed by our customer. On March 28, 2017, our insured pulled that same quote up online and subsequently agreed to set the policy up on April 13, 2017. We apologize for any inconvenience that has occurred. We advise our applicants that we review consumer reports to confirm their driving history and the rate may change. Regrettably, our insured did not disclose an accident which occurred May 23, 2014. The policy was reviewed by our underwriting department. We discovered the additional activity and updated the policy accordingly, increasing the premium to $851.05. If you have any further questions, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com. Sincerely, Heather M[redacted] Assistant Vice President Tell us why here...
Thank you for your inquiry of September 18, 2015.[redacted] G. [redacted] is disputing our denial of his no-fault benefits based on his failure to appear at his health service examinations of February 12, 2014 and March 28, 2014.Our review of the file reflects that in order to evaluate the full extent of...
Mr. [redacted]'s injuries and the need for continued causally related treatments a Pain Management Health Service Examination was requested. By way of a letter dated January 15, 2015, and mailed via UPS certified mail and regular mail to Mr. [redacted]'s home address and to his attorney, The Law Office of [redacted] & [redacted], the first medical examination was scheduled for February 12, 2014 with Ann M[redacted], M.D. On January 31, 2014, Mr. [redacted] called the vendor, Exam Works, and asked that the appointment be re-scheduled. By way of a letter dated February 20, 2014, and mailed via UPS certified mail and regular mail to the Mr.[redacted]'s home address and The Law Office of [redacted] & [redacted], the second medical examination was scheduled for March 28, 2014. The certified mail tracking numbers confirmed that both notices were successfully delivered.As required by NYS Regulation 68, GEICO afforded the claimant two separate and distinct opportunities to attend a reasonably requested medical examination. In each instance the claimant was provided with sufficient notice of the examination and he was informed of his right to be reimbursed for lost wages and travel expenses.Pursuant to 11 NYCRR 65-1 (Regulation 68), “No action shall lie against the Company unless, as a precedent thereto, there shall have been full compliance with the terms of this coverage." One such condition that an eligible injured person must comply with is an insurer's reasonable request for medical examination. An eligible injured person's failure to comply with an insurer's request to appear for a medical examination precludes an action against an insurer in support of payment for the submitted health service claims, and no coverage is available for subsequent health service claims. Adams v. Allstate. 210 A.D.2d 319 (2nd Dep’t 1994).We feel we have handled the matter within the guidelines set forth in NYS Regulation 68.lf any additional information is needed, please contact Doreen B[redacted], Claims Supervisor at ###-###-####.Very truly yours,Robert L[redacted], CPCU No-Fault Director
June 13, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted] Policy#: [redacted]
Dear Ms. [redacted]:
This will acknowledge receipt of your June...
7, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
Our records show that on May 26, 2017 Mrs. [redacted] submitted a premium installment payment in the amount of $236.25 via electronic check for the above policy. A second payment for $236.25 was then submitted on June 1, 2017 via [redacted].
On June 6, 2017 Mrs. [redacted]’s bank notified GEICO that the May 26, 2017 check payment was not honored due to insufficient funds. The policy was then assessed a $20.00 returned payment fee. According to Mrs. [redacted], her checking account was also assessed two returned check fees of $34.00 each by her bank, one for the first submission of the check without sufficient funds, and one for the resubmission without sufficient funds. Most banks automatically resubmit check payments, which is beyond the control of our company. However, as an exception, GEICO has removed the $20.00 returned payment fee, and the policy was also credited $34.00 as reimbursement for one of the overdraft fees.
On June 9, 2017 the above policy was cancelled at Mrs. [redacted]’s request. After applying the above credits, a premium refund was issued in the amount of $13.65, which Mrs. [redacted] should receive within 3-5 business days. There is no indication that any error occurred on our company’s part regarding the above transactions. Therefore, it is GEICO’s position that no additional premium refund is owed to Mrs. [redacted] by our company.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, ext. 1271.
Sincerely,
Richard S. H[redacted]
Regional Vice President
January 13, 2017Revdex.comAttn: [redacted]1411 K St. NW, 10th FloorWashington, D.C. 20005-3404Re: Customer Name: [redacted] Case Number: [redacted] Company Name: GEICO Auto Insurance CompanyPolicy Number: [redacted]Dear Ms....
[redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Richardson, TX Regional Office for a reply.We apologize for any inconvenience Ms. [redacted] may have experienced regarding her auto policy with GEICO. We reviewed her policy to better understand the specifics of her complaint. We have cancelled her auto policy, effective August 3, 2016, which will eliminate any balance due.Our Consumer Relations Analyst, Marie B[redacted], reached out to Ms. [redacted], on January 13, 2017, by telephone. She called the contact number shown on the complaint; however, it rang and then disconnected. She would like to advise Ms. [redacted] the collection agency will be notified the balance is cleared.Mr. [redacted] notified GEICO, on August 2, 2016, that he and Ms. [redacted] were no longer together. A separate policy was issued for Ms. [redacted] in order to continue to provide her with auto insurance. We were unable to reach her by telephone as we did not have a contact number for her. Emails were sent to Ms. [redacted], on August 2, 2016, August 17, 2016, and August 31, 2016, to determine if she received the paperwork or had any questions. We did not receive a response from Ms. [redacted]. The policy cancelled, due to nonpayment of premium, effective August 29, 2016. A balance due, in the amount of $61.33, was for coverage provided from August 2, 2016 through August 29, 2016.We are sorry that Ms. [redacted] is no longer a member of the GEICO family. If in the future she finds her insurance needs are not being met, we sincerely hope she reaches out to us. We would be happy to welcome her back into the GEICO family. If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].Sincerely,Matthew Z[redacted]Assistant Vice PresidentCc: [redacted] Dr Humble TX 77396
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: August 30, 2017
COMPANY: Government Employees Insurance Company
Dear [redacted]:
This is in response to your email of November 27, 2017 addressed to Tony N[redacted] of GEICO.
Our records show that on August 30, 2017, the 2012 Chevrolet on [redacted]’ automobile policy was damaged as a result of Hurricane Harvey. On September 14, 2017, the vehicle was deemed a total loss. We contacted [redacted]’ lienholder, Regional Acceptance Corporation, to secure a copy of the title and a letter of guarantee. A power of attorney form was sent to [redacted]. On September 15, 2017, we received this information and a payment in the amount of $9,310.76 was issued to the lienholder. However, it was noted on the title and on the bill of sale, that [redacted] and [redacted] were the legal owners of the vehicle. Therefore the equity payment in the amount of $2,574.92 was issued to them.
[redacted] disputed the equity payment stating that she had been paying the insurance premiums and she should receive the equity payment. We issued a stop payment on the equity check while this issue was being resolved. [redacted] objected to us speaking with the titled owners of the vehicle without her permission. Since they had an insurable interest in the vehicle, we had to notify them the stop payment had been issued at [redacted]’ request. We apologize [redacted] was not informed of our right to speak to the legal owners of the vehicle.
[redacted] has submitted court documentation showing that the small claims court ruled that [redacted] has been ordered to submit payment to [redacted] in the amount of $2,574.92, plus court costs of $216.00. The court documentation does not show why it was so ordered, and makes no mention of the transfer in ownership of the vehicle. [redacted] has been ordered to make this payment to Leona Evans by December 21, 2017. Since the vehicle was still in the name of Alice Johnson and [redacted], we will reissue the equity payment in the amount of $2,574.92 to them. They, in turn, can sign the payment over to [redacted] to comply with the court order. We are not, however, responsible for the court costs.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted], at ###-###-####, extension [redacted].
Sincerely,
Paul M[redacted]
Assistant Vice President