November 28, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: November 8, 2017
COMPANY: GEICO Secure Insurance Company
Dear [redacted]:
Thank you for your letter of November 20, 2017.
On July 9, 2016, [redacted] was involved in an accident which resulted in damage to the front bumper area of her vehicle. It was reported to GEICO and claim number [redacted] was assigned. The vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper cover. The payment for the repairs was issued on November 9, 2016, payable to [redacted] and [redacted], which was cashed on November 17, 2016. After receiving your letter, we were able to confirm with [redacted] did not have the repairs completed with them.
On November 8, 2017, [redacted] reported another single vehicle loss to GEICO for which claim number [redacted] was assigned. An inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of [redacted]’ vehicle. During the inspection, the adjuster found the damages related to the previous claim, claim number [redacted], had not been repaired. The adjuster advised [redacted] the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not been. Since [redacted] insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F[redacted] spoke with her to explain why there would not be a second payment for the same part. He went over both estimates with [redacted] and explained the payment was issued covering the replacement of the front bumper cover. He explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completed. Therefore, when [redacted] authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money.
As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claim. The check for the previous claim, which included the replacement of the front bumper cover, has been cashed. A payment in the amount of $780.59 was issued to her repair facility of choice, [redacted] for the repairs of the second claim and a subsequent check in the amount of $1,376.69 was issued to BJM North, Inc. for supplementary repairs.
After receiving your letter, Auto Damage Manager Helmut V[redacted] reviewed the claim in its entirety. He confirmed the front bumper cover was included in the first claim and had been paid. He also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the same. He also called [redacted] to discuss her concerns but was unable to reach her.
If there are any additional questions, please feel free to contact Mr. V[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
We have received your letter requesting assistance on behalf of [redacted]. We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.[redacted] reported the claim to us on October 15, 2015. At that time we told Ms. [redacted] we did not believe...
she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicle. The initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policy. He offered to transfer her call to the at-faulty party’s insurance company, [redacted], so she could report the claim and have her damages handled directly with them.Since [redacted] does not have Collision Coverage, we are unable to legally pursue [redacted] Insurance Company or their insured directly for her damages. We are, however, able to follow up with [redacted] Insurance for status updates which we have done multiple times. Claims Supervisor Jonathan C[redacted] called [redacted] and left a voice mail with their adjuster’s Manager [redacted] on October 22, 2015. In his message, he explained [redacted]’s situation and offered witness information which may move their investigation towards resolution. He also asked what their next steps were, and requested a call back to discuss the claim.[redacted]’s damages are still unresolved as of the date of this letter. We understand she is frustrated with [redacted]’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.Supervisor Jonathan C[redacted] has called Ms. [redacted], provided her with a claim status update, and explained he would call Ms. [redacted] back after he is able to discuss the claim with [redacted]’s Manager, [redacted]. Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to [redacted] Insurance and be an advocate for [redacted].I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Supervisor, Jonathan C[redacted], at ###-###-####, extension 3312.Sincerely,Martha F[redacted] Regional Vice PresidentGovernment Employees Insurance Company NAIC: 22063MF/jc/jp
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting to see the repairs that will be made. One of the issues that was found was that the bumper that was ordered by [redacted] and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled. We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car. The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that [redacted] did in their attempts to repair my car.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I have had Geico for many, many years as my insurance provider. I have never had to submit any insurance claims, nor have I ever missed a payment. I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk. The lack of customer service and understanding in this situation is appalling. I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $20 fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico.
Regards,
[redacted]
July 27, 2016 Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th floor P.O. Box 149104 Washington, DC 20005-3404 Attention: [redacted] RE: CASE NUMBER: ...
[redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] ...⇄ OF LOSS: September 28, 2015 COMPANY: Government Employees Insurance Company Dear [redacted]: This letter is in response to your correspondence dated July 20, 2016. This loss is a lane change dispute. The only evidence available to GEICO was recorded statements from both parties involved. There were no witnesses who came forward, and the police did not investigate the loss. The accident occurred on Corporate Drive near Interstate ** in Lewisville, Texas. The road is four lanes, two in each direction. The right lane ends as it approaches the highway and becomes a turn only lane. The left lane is a straight only lane. [redacted] advised he was traveling in the right lane and the other vehicle was behind him. He stated he turned on his left blinker and began to change lanes when the impact occurred. He said the other driver must have moved into the lane just before or at the same time he was changing lanes, sped up and struck the driver's side rear of his vehicle when he was in the process of changing lanes. The other driver’s version indicates he had always been traveling in the left lane. He stated he was driving forward when he saw [redacted] in a lane which became a right turn only. At that time, he advised [redacted] came into his lane causing the accident. We estimated and photographed both vehicles involved. The other driver’s damages are located on the passenger’s side front fender near the wheel-well and along the passenger side running board. The majority of damage to [redacted]’ vehicle is on the driver side near the bed of the truck and cab, not the rear as his statement indicated. The damages are not indicative of a rear-end loss as described by [redacted]. The damages suggest the other driver was next to [redacted] and [redacted] struck the other driver while he was already established in the left lane. Due to the statements given to us as well as the damages, we found [redacted] responsible for the loss and paid for the other party’s damages. GEICO advised [redacted] on October 1, 2015 of the liability decision in regard to this claim. We also spoke to [redacted] on November 16, 2015 and advised her of the liability decision as well. [redacted] contacted his adjuster on July 19, 2016. [redacted]’ call was returned on the 19th and he was advised of our liability decision. We called and left a message for [redacted] to further discuss the investigation and decision on July 20, 2016. We spoke with [redacted] on July 25, 2016 and explained our liability decision. If you have any questions, please contact Claims Manager Emily R[redacted] at ###-###-####. Sincerely, Paul M[redacted] Assistant Vice President
[redacted]
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
RE: File Number: [redacted]
Dear Ms. [redacted]:
Thank you for your letter of July 10, 2017 regarding the...
above consumer’s claim.
On May 17, 2017, the consumer was involved in a collision loss and the loss was subsequently reported to us on May 18, 2017. On May 22, 2017, we prepared a repair estimate for the consumer’s vehicle totaling $6,517.06. We inadvertently issued a payment for the repair estimate, minus the consumer’s deductible, to the consumer’s body shop of choice, Palm Beach [redacted]. We quickly recognized this error, communicated the error to the consumer, and took action to correct the payment immediately.
Our estimate for repairs exceeded the actual cash value of the vehicle. As a result, we deemed the consumer’s vehicle to be a total loss. During our inspection of the vehicle, we were unable to obtain the vehicle’s current mileage, which is necessary to determine the vehicle’s value, due to loss of functionality from damages sustained during the collision loss. We communicated to the consumer we would attempt to gain the mileage after the vehicle was relocated to the salvage yard, where additional tools would be at our disposal. On June 1, 2017, we obtained the current mileage for the vehicle and assessed the consumer’s vehicle to have an actual cash value of $5,051.00. After applying applicable sales tax of $353.06 and taking into account the consumer’s $500 collision deductible, we reached a final settlement amount of $4,904.06 and communicated this information to the consumer.
On June 5 2017, we agreed to meet the consumer at Palm Beach [redacted] to complete the settlement process. Upon the consumer’s arrival, our adjuster was assisting another customer and the consumer advised she was not able to wait and left the shop’s office. Between June 7, 2017 and June 12, 2017, our claim file notes three attempts to contact the consumer to schedule a new date and time to complete the settlement.
We apologize our level of communication did not meet the consumer’s expectation. To date, we have not received a response from the consumer regarding settling the claim. We are happy to complete the settlement at the consumer’s earliest convenience. In addition, we will review any additional rental vehicle invoices for potential reimbursement.
If you have any further questions, please feel free to contact our South Florida Manager, Evan R[redacted], at ###-###-####.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I still have to pay a fee. None of this was explained on the initial phone call to make changes. If the representative would have informed me of the charges and the changes that would be affected by the charges, I may not would have made any changes at all, because my policy was already paid up to date and current. The representative did not inform me there was a charge to add a driver. She did not inform me, I would have to pay any charges for anything. I am very upset because I have been a loyal customer to Geico for years. AND I HAVE NEVER FILED A CLAIM!!!! I have a good driving record, as well as, a good payment history!! They chose to dishonor my loyalty by adding unnecessary charges to my account. I could understand if a claim was filed when I added a driver or something happened during those days. But to be honest, the reason I removed the additions was because they wanted me to pay $710.00 by July 31st. That's a lot of money for one month. That is why I called back to have the policy changed. I found a company that was willing to take monthly payments on my new truck. If that was the policy to charge me per day, a set amount should have been established at the beginning to the conversation with the representative so that I would know all charges up front. Instead they just added all those misc. charges, and expect me, the customer, to pay... with no questions. That is not how you handle business!!! I will let everyone I know exactly how Geico handles business on all of my Social media pages... as well as there pages. And my vehicles will be insured with an another company that will appreciate my loyalty and good payment history.
Regards,
[redacted]
Heather M[redacted] Assistant Vice President April 7, 2017 [redacted] Revdex.com 1411 K. Street NW, 10th Floor Washington, D.C. 20005-3404 Re: Complaint ID: [redacted] Dear [redacted], We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We spoke with our insured on April 4, 2017. Our insured obtained a quote online at geico.com on March 28, 2017, and purchased a policy effective April 13, 2017, for a premium of $752.66. One of the factors we use to determine the correct rate is the driving record of the applicant and household members. We advise our applicants that we review consumer reports to confirm their reported driving history, and that the rate may change as a result. It is our process to ask for the driving history over the past five years for every active driver on the policy. Unfortunately, our insured did not disclose an accident which occurred May 23, 2014. After an underwriting review, we discovered the additional activity and updated our insured's policy accordingly, increasing the premium to $851.05. Our insured made a payment of $752.66, and the additional balance of $98.39 is due by April 15, 2017. We spoke to our insured on March 31, 2017, and April 4, 2017, and conducted an additional review of his policy and concerns. We advised that the original premium quoted did not include consideration for the undisclosed accident of May 23, 2014, involving his spouse. We truly apologize for any inconvenience our insured has experienced. The updated six month premium of $851.05 is accurate and is the most appropriate rate we can offer at this time. We hope this information is sufficient to allow you to close your file. If you have any further questions, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com. Sincerely, Heather M[redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On December 4, 2017, Auto Damage Supervisor Joshua M[redacted], spoke with [redacted] and confirmed he did receive a check from his body shop for his out of pocket rental, and considers this matter resolved.
Tell us why here...
Date : November 14, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This...
will acknowledge receipt of your November 13, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
The above referenced automobile insurance policy was purchased on July 26, 2012 with a coverage effective date of July 27, 2012.
A thorough policy review has been conducted and there are no premium increases or surcharges associated with the losses referenced in the complaint. The policy is currently receiving a five year good driver discount which is only applied to policies where there is no chargeable activity. With regard to the most recent loss on October 19, 2017, liability was assessed to show each driver being 50% responsible due to conflicting statements given by the drivers involved.
Effective on renewal July 27, 2016 there was a slight increase in premium due to a symbol revision for the 2014 [redacted]. The rating symbol helps to determine the cost of Comprehensive and Collision coverage. The symbol reflects the cost of repairs, availability of parts, susceptibility to damage, and other factors that need to be reflected in the premium for the coverages that pay to repair a particular vehicle in the event of a loss. Symbols for most vehicles are in our data base and are determined by automatic symbol assignment. In some circumstances, the symbol may need to be assigned manually when there is limited loss experience data available.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
April 6, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER: [redacted]
DATE OF...
LOSS: February 1, 2017
COMPANY: Government Employees Insurance Company
Dear [redacted]:
We are in receipt of your letter dated March 30, 2017.
The initial repairs to [redacted]’s vehicle were completed on March 7, 2017 and the vehicle was picked up on March 9, 2017. Upon picking up his vehicle, [redacted] noticed that his ** Radio was not working properly. [redacted] addressed this concern with Rick M[redacted], the manager of [redacted], who advised him that the repairs would not have damaged the antenna, but he was welcome to consult with his dealership. Mr. M[redacted] went on to advise that should the dealership be able to identify it was related to the initial repairs then [redacted] would reimburse him for the necessary repairs.
On March 28, 2017, [redacted] uploaded a repair invoice to his claim on GEICO.com from [redacted] in the amount of $417.30 for replacement of the ** antenna, noting it suffered an internal failure. He also uploaded a rental invoice for $167.67. On March 30, 2017, a GEICO supervisor spoke with [redacted] regarding the reimbursement request. On this call, [redacted] stated the XM Radio was working when he dropped the vehicle off for repairs, however it was not working when he picked up the vehicle weeks later.
Since we are unable to determine when and how the electronic failure of the ** device occurred, [redacted] and GEICO have agreed to split the amount of reimbursement to [redacted] to cover the amount of the antenna as well as the rental charges he incurred. We issued a payment of $292.49 to [redacted] on April 4, 2017. [redacted] will pay him directly for their amount.
If there are any additional questions, please feel free to contact Claims Manager Ajay V[redacted] at ###-###-####.
Sincerely,
Dan B[redacted] Regional Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 23, 2018Dear [redacted]:This will acknowledge receipt
of your request regarding the above named insured’s private passenger
automobile policy. In [redacted]’s
correspondence to your organization she expresses concern regarding the
cancellation of her GEICO automobile insurance...
policy for non-payment of
premium and subsequent increase in premium upon reissue.GEICO’s records show that on
December 9, 2017, [redacted] and her spouse purchased a Massachusetts
automobile insurance policy and a New York automobile insurance policy. The New York policy was enrolled into GEICO’s
monthly automatic payment plan whereas the Massachusetts policy was not.On December 21, 2017, an
installment bill was sent for the Massachusetts policy advising that a payment
of $103.84 was due on January 10, 2018.
No payment was received. As a
result, a notice of cancellation for non-payment of premium was sent on January
12, 2018 advising that a payment of $87.17 would be due by February 2, 2018 to
avoid policy cancellation.[redacted] contacted GEICO
via telephone on January 16, 2018, and changed the credit card information used
for the monthly automatic payments on the New York policy. There was no payment made to the New York
policy using the new credit card information.As no payment was received,
the Massachusetts policy was cancelled on February 2, 2018 for non-payment of
premium. Per Massachusetts regulation,
the policy was reported to the Registry of Motor Vehicles (RMV) that it had
cancelled for non-payment of premium. Please note that GEICO does not report the
cancellation of policies for non-payment of premium to any of the Credit Bureau
agencies. [redacted] contacted GEICO
via telephone on February 9, 2018 and requested a quote to reissue the
Massachusetts policy. She was offered a
quote to reissue the policy in a higher priced tier based upon GEICO’s filed
and approved underwriting guidelines. [redacted] declined GEICO’s
offer of reissue.In regards to [redacted]’s
concern that she is being penalized by having to pay for one year up front, in
Massachusetts some insurance companies may require that the customer pay the
policy premium in full if their policy with their last carrier cancelled for
non-payment of premium.Upon receipt of
correspondence from your organization, the policy was reviewed for resolution
of [redacted]’s concerns. As a matter
of good faith and excellent customer service, GEICO would like to offer to
reinstate the policy effective February 2, 2018. Barbara F[redacted] of GEICO’s Executive Office
has reached out to [redacted] on February 26th and February 27th to advise her of our offer but unfortunately our attempts to reach her have
been unsuccessful. If [redacted] would like to accept our offer she can
contact Mrs. F[redacted] at ###-###-####.It is GEICO’s position that
all proper procedures were followed in the handling of [redacted]’s policy. If you have any questions, or if GEICO can be
of any further service in this matter, please contact Barbara F[redacted] at
###-###-####.Sincerely,Timothy L.Assistant Vice President of
Underwriting
This will acknowledge receipt of your July 21, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that on March 24, 2015 the above policy was established in the name of [redacted] Jr. to insure a 2001 [redacted] with a rated location of...
Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY 11211 address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposure. A letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the change. A copy of the letter is enclosed.To date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY 12590 location is currently his primary place of residency. The submitted bank statements do not support a Wappingers Falls, NY 12590 rated location, and the insured’s paystub reflects New York City taxes. The insured was informed that the Brooklyn, NY 11211 rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY 12590. Our company does not accept lease agreements or a post office box as proof of residency.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O[redacted] Executive Office
I am writing in response to [redacted]’s concerns outlined in your August 9, 2016 letter.GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for [redacted] Insurance. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and terms are set by the...
individual carrier.[redacted] purchased [redacted] policy [redacted] to be effective August 15, 2015 for a one year term. At the point of sale [redacted] was advised that [redacted] would conduct an exterior inspection of the property to verify the estimated replacement value of the home and that the residence was free of any damage or hazards.After completion of the home inspection, [redacted] increased the dwelling coverage of the home from $625,000 to $801,000. The increase in coverage generated an additional premium of $346.In July 2016 [redacted] contacted GIAI to dispute the current replacement cost. [redacted] provided square footage information for review. After review by [redacted] Underwriting the Dwelling coverage has been amended to $726,000. It has been approved to make this change retroactive to the previous dwelling increase date. A refund of $203 will be mailed to [redacted].If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B[redacted] GEICO Insurance Agency, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Heather M[redacted] Assistant Vice President December 18, 2017 [redacted]Revdex.com1411 K. Street NW, 10th FloorWashington, D.C. 20005-3404 Re: Complaint ID: [redacted]Dear [redacted]We received your correspondence dated December 8, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on December 12, 2017, however we have not been successful.Our insured’s policy renewed effective May 15, 2017, for a six month premium of $2,070.92. The policy included coverage for our insureds, their 2 children, and 3 vehicles. On July 21, 2017, our insured requested to delete a 2000 [redacted], decreasing the premium to $1,536.94. On August 2, 2017, our insured added a 2006 [redacted], with liability coverage only, increasing the premium to $1,825.64. We emailed policy documents to reflect each policy change. On October 12, 2017, we emailed a policy renewal offer effective November 15, 2017, for a six month premium of $2,366.25.On November 5, 2017, our insureds’ daughter contacted our towing department requesting service for the 2006 [redacted]. Unfortunately, the insured did not have Emergency Road Service coverage on the vehicle. However, our insured contacted our Service Department and added Emergency Road Service to the 2006 [redacted] for future incidents, increasing the premium to $2,380.42. Our insured advised his daughter and son had the 2006 [redacted] in Georgia where they reside while attending school. We advised our insured we would need to issue a separate policy for the 2006 [redacted] and their children since the vehicle was garaged in Georgia.Our insured stated he did not want a Georgia policy issued. We explained that it is our policy to issue a separate policy for any vehicle that will be located in a different state for more than 30 days. This is to ensure we provide adequate coverage for our insured in the state the vehicle is located. In addition, we determine rates on many factors, including the garaged location of the vehicle. The policy was reviewed by our Underwriting Department and a new policy for the 2006 [redacted] and our insured’s children was issued for Georgia for a six month premium of $3,514.40. Policy documents were emailed to our insured, as they had elected to enroll in paperless policy.We spoke to our insured on November 30, 2017, regarding the issuance of the new policy. We explained to our insured because his daughter and son had the vehicle in Georgia, a new policy was issued. We regret our insured has decided to cancel the Georgia policy, leaving a balance of $352.93 for coverages provided from November 13, 2017, to December 1, 2017, without payment. We have advised we are willing to adjust the policy cancellation date with verification of other insurance for their children and the vehicle reflecting they were insured prior to December 1, 2017. If additional information is needed, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com.Sincerely,Heather M[redacted]Assistant Vice President
This will acknowledge receipt of your May 18, 2016 inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that a billing systems issue recently occurred on the above policy due to the high frequency of payments that were being submitted by the insured....
Our company has since resolved the matter by providing the insured with a new policy number.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,[redacted] O[redacted] Executive Office
June 22, 2015Dear [redacted],We received your correspondence dated June 16, 2015, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested. We have attempted to contact the policyholder; however, we were unsuccessful.Our Insured’s...
original policy canceled effective June 8, 2015, due to non-payment of premium. On June 13, 2015, our Insured reissued her policy with a down payment of $245.54. We apologize but our calls are recorded for training purposes only and record at random. We do not have the call from when our Insured contacted us.We have, however, made an exception to refund our Insured $100 if she enrolled in our monthly automatic payment plan. We advised our Insured of the refund and she enrolled into automatic payments. Our Insured has received her refund back to the card on file.We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at [redacted], if you have any further questions.Very Truly Yours,George R.Regional Vice President
November 28, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: November 8, 2017
COMPANY: GEICO Secure Insurance Company
Dear [redacted]:
Thank you for your letter of November 20, 2017.
On July 9, 2016, [redacted] was involved in an accident which resulted in damage to the front bumper area of her vehicle. It was reported to GEICO and claim number [redacted] was assigned. The vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper cover. The payment for the repairs was issued on November 9, 2016, payable to [redacted] and [redacted], which was cashed on November 17, 2016. After receiving your letter, we were able to confirm with [redacted] did not have the repairs completed with them.
On November 8, 2017, [redacted] reported another single vehicle loss to GEICO for which claim number [redacted] was assigned. An inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of [redacted]’ vehicle. During the inspection, the adjuster found the damages related to the previous claim, claim number [redacted], had not been repaired. The adjuster advised [redacted] the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not been. Since [redacted] insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F[redacted] spoke with her to explain why there would not be a second payment for the same part. He went over both estimates with [redacted] and explained the payment was issued covering the replacement of the front bumper cover. He explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completed. Therefore, when [redacted] authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money.
As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claim. The check for the previous claim, which included the replacement of the front bumper cover, has been cashed. A payment in the amount of $780.59 was issued to her repair facility of choice, [redacted] for the repairs of the second claim and a subsequent check in the amount of $1,376.69 was issued to BJM North, Inc. for supplementary repairs.
After receiving your letter, Auto Damage Manager Helmut V[redacted] reviewed the claim in its entirety. He confirmed the front bumper cover was included in the first claim and had been paid. He also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the same. He also called [redacted] to discuss her concerns but was unable to reach her.
If there are any additional questions, please feel free to contact Mr. V[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
We have received your letter requesting assistance on behalf of [redacted]. We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.[redacted] reported the claim to us on October 15, 2015. At that time we told Ms. [redacted] we did not believe...
she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicle. The initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policy. He offered to transfer her call to the at-faulty party’s insurance company, [redacted], so she could report the claim and have her damages handled directly with them.Since [redacted] does not have Collision Coverage, we are unable to legally pursue [redacted] Insurance Company or their insured directly for her damages. We are, however, able to follow up with [redacted] Insurance for status updates which we have done multiple times. Claims Supervisor Jonathan C[redacted] called [redacted] and left a voice mail with their adjuster’s Manager [redacted] on October 22, 2015. In his message, he explained [redacted]’s situation and offered witness information which may move their investigation towards resolution. He also asked what their next steps were, and requested a call back to discuss the claim.[redacted]’s damages are still unresolved as of the date of this letter. We understand she is frustrated with [redacted]’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.Supervisor Jonathan C[redacted] has called Ms. [redacted], provided her with a claim status update, and explained he would call Ms. [redacted] back after he is able to discuss the claim with [redacted]’s Manager, [redacted]. Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to [redacted] Insurance and be an advocate for [redacted].I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Supervisor, Jonathan C[redacted], at ###-###-####, extension 3312.Sincerely,Martha F[redacted] Regional Vice PresidentGovernment Employees Insurance Company NAIC: 22063MF/jc/jp
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting to see the repairs that will be made. One of the issues that was found was that the bumper that was ordered by [redacted] and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled. We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car. The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that [redacted] did in their attempts to repair my car.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I have had Geico for many, many years as my insurance provider. I have never had to submit any insurance claims, nor have I ever missed a payment. I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk. The lack of customer service and understanding in this situation is appalling. I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $20 fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico.
Regards,
[redacted]
July 27, 2016 Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th floor P.O. Box 149104 Washington, DC 20005-3404 Attention: [redacted] RE: CASE NUMBER: ...
[redacted] COMPLAINANT: [redacted] CLAIM NUMBER: [redacted] ...⇄ OF LOSS: September 28, 2015 COMPANY: Government Employees Insurance Company Dear [redacted]: This letter is in response to your correspondence dated July 20, 2016. This loss is a lane change dispute. The only evidence available to GEICO was recorded statements from both parties involved. There were no witnesses who came forward, and the police did not investigate the loss. The accident occurred on Corporate Drive near Interstate ** in Lewisville, Texas. The road is four lanes, two in each direction. The right lane ends as it approaches the highway and becomes a turn only lane. The left lane is a straight only lane. [redacted] advised he was traveling in the right lane and the other vehicle was behind him. He stated he turned on his left blinker and began to change lanes when the impact occurred. He said the other driver must have moved into the lane just before or at the same time he was changing lanes, sped up and struck the driver's side rear of his vehicle when he was in the process of changing lanes. The other driver’s version indicates he had always been traveling in the left lane. He stated he was driving forward when he saw [redacted] in a lane which became a right turn only. At that time, he advised [redacted] came into his lane causing the accident. We estimated and photographed both vehicles involved. The other driver’s damages are located on the passenger’s side front fender near the wheel-well and along the passenger side running board. The majority of damage to [redacted]’ vehicle is on the driver side near the bed of the truck and cab, not the rear as his statement indicated. The damages are not indicative of a rear-end loss as described by [redacted]. The damages suggest the other driver was next to [redacted] and [redacted] struck the other driver while he was already established in the left lane. Due to the statements given to us as well as the damages, we found [redacted] responsible for the loss and paid for the other party’s damages. GEICO advised [redacted] on October 1, 2015 of the liability decision in regard to this claim. We also spoke to [redacted] on November 16, 2015 and advised her of the liability decision as well. [redacted] contacted his adjuster on July 19, 2016. [redacted]’ call was returned on the 19th and he was advised of our liability decision. We called and left a message for [redacted] to further discuss the investigation and decision on July 20, 2016. We spoke with [redacted] on July 25, 2016 and explained our liability decision. If you have any questions, please contact Claims Manager Emily R[redacted] at ###-###-####. Sincerely, Paul M[redacted] Assistant Vice President
July 17, 2017
[redacted]
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
RE: File Number: [redacted]
Dear Ms. [redacted]:
Thank you for your letter of July 10, 2017 regarding the...
above consumer’s claim.
On May 17, 2017, the consumer was involved in a collision loss and the loss was subsequently reported to us on May 18, 2017. On May 22, 2017, we prepared a repair estimate for the consumer’s vehicle totaling $6,517.06. We inadvertently issued a payment for the repair estimate, minus the consumer’s deductible, to the consumer’s body shop of choice, Palm Beach [redacted]. We quickly recognized this error, communicated the error to the consumer, and took action to correct the payment immediately.
Our estimate for repairs exceeded the actual cash value of the vehicle. As a result, we deemed the consumer’s vehicle to be a total loss. During our inspection of the vehicle, we were unable to obtain the vehicle’s current mileage, which is necessary to determine the vehicle’s value, due to loss of functionality from damages sustained during the collision loss. We communicated to the consumer we would attempt to gain the mileage after the vehicle was relocated to the salvage yard, where additional tools would be at our disposal. On June 1, 2017, we obtained the current mileage for the vehicle and assessed the consumer’s vehicle to have an actual cash value of $5,051.00. After applying applicable sales tax of $353.06 and taking into account the consumer’s $500 collision deductible, we reached a final settlement amount of $4,904.06 and communicated this information to the consumer.
On June 5 2017, we agreed to meet the consumer at Palm Beach [redacted] to complete the settlement process. Upon the consumer’s arrival, our adjuster was assisting another customer and the consumer advised she was not able to wait and left the shop’s office. Between June 7, 2017 and June 12, 2017, our claim file notes three attempts to contact the consumer to schedule a new date and time to complete the settlement.
We apologize our level of communication did not meet the consumer’s expectation. To date, we have not received a response from the consumer regarding settling the claim. We are happy to complete the settlement at the consumer’s earliest convenience. In addition, we will review any additional rental vehicle invoices for potential reimbursement.
If you have any further questions, please feel free to contact our South Florida Manager, Evan R[redacted], at ###-###-####.
Very truly yours,
Kim O[redacted]
Assistant Vice President
KO/sdh
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I still have to pay a fee. None of this was explained on the initial phone call to make changes. If the representative would have informed me of the charges and the changes that would be affected by the charges, I may not would have made any changes at all, because my policy was already paid up to date and current. The representative did not inform me there was a charge to add a driver. She did not inform me, I would have to pay any charges for anything. I am very upset because I have been a loyal customer to Geico for years. AND I HAVE NEVER FILED A CLAIM!!!! I have a good driving record, as well as, a good payment history!! They chose to dishonor my loyalty by adding unnecessary charges to my account. I could understand if a claim was filed when I added a driver or something happened during those days. But to be honest, the reason I removed the additions was because they wanted me to pay $710.00 by July 31st. That's a lot of money for one month. That is why I called back to have the policy changed. I found a company that was willing to take monthly payments on my new truck. If that was the policy to charge me per day, a set amount should have been established at the beginning to the conversation with the representative so that I would know all charges up front. Instead they just added all those misc. charges, and expect me, the customer, to pay... with no questions. That is not how you handle business!!! I will let everyone I know exactly how Geico handles business on all of my Social media pages... as well as there pages. And my vehicles will be insured with an another company that will appreciate my loyalty and good payment history.
Regards,
[redacted]
...
Heather M[redacted] Assistant Vice President April 7, 2017 [redacted] Revdex.com 1411 K. Street NW, 10th Floor Washington, D.C. 20005-3404 Re: Complaint ID: [redacted] Dear [redacted], We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We spoke with our insured on April 4, 2017. Our insured obtained a quote online at geico.com on March 28, 2017, and purchased a policy effective April 13, 2017, for a premium of $752.66. One of the factors we use to determine the correct rate is the driving record of the applicant and household members. We advise our applicants that we review consumer reports to confirm their reported driving history, and that the rate may change as a result. It is our process to ask for the driving history over the past five years for every active driver on the policy. Unfortunately, our insured did not disclose an accident which occurred May 23, 2014. After an underwriting review, we discovered the additional activity and updated our insured's policy accordingly, increasing the premium to $851.05. Our insured made a payment of $752.66, and the additional balance of $98.39 is due by April 15, 2017. We spoke to our insured on March 31, 2017, and April 4, 2017, and conducted an additional review of his policy and concerns. We advised that the original premium quoted did not include consideration for the undisclosed accident of May 23, 2014, involving his spouse. We truly apologize for any inconvenience our insured has experienced. The updated six month premium of $851.05 is accurate and is the most appropriate rate we can offer at this time. We hope this information is sufficient to allow you to close your file. If you have any further questions, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com. Sincerely, Heather M[redacted] Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On December 4, 2017, Auto Damage Supervisor Joshua M[redacted], spoke with [redacted] and confirmed he did receive a check from his body shop for his out of pocket rental, and considers this matter resolved.
Tell us why here...
Date : November 14, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This...
will acknowledge receipt of your November 13, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
The above referenced automobile insurance policy was purchased on July 26, 2012 with a coverage effective date of July 27, 2012.
A thorough policy review has been conducted and there are no premium increases or surcharges associated with the losses referenced in the complaint. The policy is currently receiving a five year good driver discount which is only applied to policies where there is no chargeable activity. With regard to the most recent loss on October 19, 2017, liability was assessed to show each driver being 50% responsible due to conflicting statements given by the drivers involved.
Effective on renewal July 27, 2016 there was a slight increase in premium due to a symbol revision for the 2014 [redacted]. The rating symbol helps to determine the cost of Comprehensive and Collision coverage. The symbol reflects the cost of repairs, availability of parts, susceptibility to damage, and other factors that need to be reflected in the premium for the coverages that pay to repair a particular vehicle in the event of a loss. Symbols for most vehicles are in our data base and are determined by automatic symbol assignment. In some circumstances, the symbol may need to be assigned manually when there is limited loss experience data available.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
April 6, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER: [redacted]
DATE OF...
LOSS: February 1, 2017
COMPANY: Government Employees Insurance Company
Dear [redacted]:
We are in receipt of your letter dated March 30, 2017.
The initial repairs to [redacted]’s vehicle were completed on March 7, 2017 and the vehicle was picked up on March 9, 2017. Upon picking up his vehicle, [redacted] noticed that his ** Radio was not working properly. [redacted] addressed this concern with Rick M[redacted], the manager of [redacted], who advised him that the repairs would not have damaged the antenna, but he was welcome to consult with his dealership. Mr. M[redacted] went on to advise that should the dealership be able to identify it was related to the initial repairs then [redacted] would reimburse him for the necessary repairs.
On March 28, 2017, [redacted] uploaded a repair invoice to his claim on GEICO.com from [redacted] in the amount of $417.30 for replacement of the ** antenna, noting it suffered an internal failure. He also uploaded a rental invoice for $167.67. On March 30, 2017, a GEICO supervisor spoke with [redacted] regarding the reimbursement request. On this call, [redacted] stated the XM Radio was working when he dropped the vehicle off for repairs, however it was not working when he picked up the vehicle weeks later.
Since we are unable to determine when and how the electronic failure of the ** device occurred, [redacted] and GEICO have agreed to split the amount of reimbursement to [redacted] to cover the amount of the antenna as well as the rental charges he incurred. We issued a payment of $292.49 to [redacted] on April 4, 2017. [redacted] will pay him directly for their amount.
If there are any additional questions, please feel free to contact Claims Manager Ajay V[redacted] at ###-###-####.
Sincerely,
Dan B[redacted] Regional Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 23, 2018Dear [redacted]:This will acknowledge receipt
of your request regarding the above named insured’s private passenger
automobile policy. In [redacted]’s
correspondence to your organization she expresses concern regarding the
cancellation of her GEICO automobile insurance...
policy for non-payment of
premium and subsequent increase in premium upon reissue.GEICO’s records show that on
December 9, 2017, [redacted] and her spouse purchased a Massachusetts
automobile insurance policy and a New York automobile insurance policy. The New York policy was enrolled into GEICO’s
monthly automatic payment plan whereas the Massachusetts policy was not.On December 21, 2017, an
installment bill was sent for the Massachusetts policy advising that a payment
of $103.84 was due on January 10, 2018.
No payment was received. As a
result, a notice of cancellation for non-payment of premium was sent on January
12, 2018 advising that a payment of $87.17 would be due by February 2, 2018 to
avoid policy cancellation.[redacted] contacted GEICO
via telephone on January 16, 2018, and changed the credit card information used
for the monthly automatic payments on the New York policy. There was no payment made to the New York
policy using the new credit card information.As no payment was received,
the Massachusetts policy was cancelled on February 2, 2018 for non-payment of
premium. Per Massachusetts regulation,
the policy was reported to the Registry of Motor Vehicles (RMV) that it had
cancelled for non-payment of premium. Please note that GEICO does not report the
cancellation of policies for non-payment of premium to any of the Credit Bureau
agencies. [redacted] contacted GEICO
via telephone on February 9, 2018 and requested a quote to reissue the
Massachusetts policy. She was offered a
quote to reissue the policy in a higher priced tier based upon GEICO’s filed
and approved underwriting guidelines. [redacted] declined GEICO’s
offer of reissue.In regards to [redacted]’s
concern that she is being penalized by having to pay for one year up front, in
Massachusetts some insurance companies may require that the customer pay the
policy premium in full if their policy with their last carrier cancelled for
non-payment of premium.Upon receipt of
correspondence from your organization, the policy was reviewed for resolution
of [redacted]’s concerns. As a matter
of good faith and excellent customer service, GEICO would like to offer to
reinstate the policy effective February 2, 2018. Barbara F[redacted] of GEICO’s Executive Office
has reached out to [redacted] on February 26th and February 27th to advise her of our offer but unfortunately our attempts to reach her have
been unsuccessful. If [redacted] would like to accept our offer she can
contact Mrs. F[redacted] at ###-###-####.It is GEICO’s position that
all proper procedures were followed in the handling of [redacted]’s policy. If you have any questions, or if GEICO can be
of any further service in this matter, please contact Barbara F[redacted] at
###-###-####.Sincerely,Timothy L.Assistant Vice President of
Underwriting
This will acknowledge receipt of your July 21, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that on March 24, 2015 the above policy was established in the name of [redacted] Jr. to insure a 2001 [redacted] with a rated location of...
Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY 11211 address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposure. A letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the change. A copy of the letter is enclosed.To date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY 12590 location is currently his primary place of residency. The submitted bank statements do not support a Wappingers Falls, NY 12590 rated location, and the insured’s paystub reflects New York City taxes. The insured was informed that the Brooklyn, NY 11211 rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY 12590. Our company does not accept lease agreements or a post office box as proof of residency.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O[redacted] Executive Office
I am writing in response to [redacted]’s concerns outlined in your August 9, 2016 letter.GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for [redacted] Insurance. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and terms are set by the...
individual carrier.[redacted] purchased [redacted] policy [redacted] to be effective August 15, 2015 for a one year term. At the point of sale [redacted] was advised that [redacted] would conduct an exterior inspection of the property to verify the estimated replacement value of the home and that the residence was free of any damage or hazards.After completion of the home inspection, [redacted] increased the dwelling coverage of the home from $625,000 to $801,000. The increase in coverage generated an additional premium of $346.In July 2016 [redacted] contacted GIAI to dispute the current replacement cost. [redacted] provided square footage information for review. After review by [redacted] Underwriting the Dwelling coverage has been amended to $726,000. It has been approved to make this change retroactive to the previous dwelling increase date. A refund of $203 will be mailed to [redacted].If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff B[redacted] GEICO Insurance Agency, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Heather M[redacted] Assistant Vice President December 18, 2017 [redacted]Revdex.com1411 K. Street NW, 10th FloorWashington, D.C. 20005-3404 Re: Complaint ID: [redacted]Dear [redacted]We received your correspondence dated December 8, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on December 12, 2017, however we have not been successful.Our insured’s policy renewed effective May 15, 2017, for a six month premium of $2,070.92. The policy included coverage for our insureds, their 2 children, and 3 vehicles. On July 21, 2017, our insured requested to delete a 2000 [redacted], decreasing the premium to $1,536.94. On August 2, 2017, our insured added a 2006 [redacted], with liability coverage only, increasing the premium to $1,825.64. We emailed policy documents to reflect each policy change. On October 12, 2017, we emailed a policy renewal offer effective November 15, 2017, for a six month premium of $2,366.25.On November 5, 2017, our insureds’ daughter contacted our towing department requesting service for the 2006 [redacted]. Unfortunately, the insured did not have Emergency Road Service coverage on the vehicle. However, our insured contacted our Service Department and added Emergency Road Service to the 2006 [redacted] for future incidents, increasing the premium to $2,380.42. Our insured advised his daughter and son had the 2006 [redacted] in Georgia where they reside while attending school. We advised our insured we would need to issue a separate policy for the 2006 [redacted] and their children since the vehicle was garaged in Georgia.Our insured stated he did not want a Georgia policy issued. We explained that it is our policy to issue a separate policy for any vehicle that will be located in a different state for more than 30 days. This is to ensure we provide adequate coverage for our insured in the state the vehicle is located. In addition, we determine rates on many factors, including the garaged location of the vehicle. The policy was reviewed by our Underwriting Department and a new policy for the 2006 [redacted] and our insured’s children was issued for Georgia for a six month premium of $3,514.40. Policy documents were emailed to our insured, as they had elected to enroll in paperless policy.We spoke to our insured on November 30, 2017, regarding the issuance of the new policy. We explained to our insured because his daughter and son had the vehicle in Georgia, a new policy was issued. We regret our insured has decided to cancel the Georgia policy, leaving a balance of $352.93 for coverages provided from November 13, 2017, to December 1, 2017, without payment. We have advised we are willing to adjust the policy cancellation date with verification of other insurance for their children and the vehicle reflecting they were insured prior to December 1, 2017. If additional information is needed, please contact Joy K[redacted] at ###-###-#### or [redacted]@geico.com.Sincerely,Heather M[redacted]Assistant Vice President
This will acknowledge receipt of your May 18, 2016 inquiry regarding the above referenced private passenger automobile insurance policy.Our records show that a billing systems issue recently occurred on the above policy due to the high frequency of payments that were being submitted by the insured....
Our company has since resolved the matter by providing the insured with a new policy number.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,[redacted] O[redacted] Executive Office
June 22, 2015Dear [redacted],We received your correspondence dated June 16, 2015, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested. We have attempted to contact the policyholder; however, we were unsuccessful.Our Insured’s...
original policy canceled effective June 8, 2015, due to non-payment of premium. On June 13, 2015, our Insured reissued her policy with a down payment of $245.54. We apologize but our calls are recorded for training purposes only and record at random. We do not have the call from when our Insured contacted us.We have, however, made an exception to refund our Insured $100 if she enrolled in our monthly automatic payment plan. We advised our Insured of the refund and she enrolled into automatic payments. Our Insured has received her refund back to the card on file.We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at [redacted], if you have any further questions.Very Truly Yours,George R.Regional Vice President