June 20, 2016 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404 VIA FACSIMILE: ###-###-#### ...
RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: [redacted]-GEICO General Dear Ms. [redacted]: Thank you for your recent inquiry dated June 13, 2016. I welcome the opportunity to discuss Mrs. [redacted]’s automobile policy concerns. On December 4, 2015, Mrs. [redacted] contacted GEICO to add a 2015 [redacted] to the policy. Mrs. [redacted] also advised that she and her husband were permanently living in Tennessee but still had a home in Louisiana as well. At that time, the address was updated to the Tennessee address and the 2015 [redacted] was added to the policy. Mrs. [redacted] advised that they 2011 [redacted] would remain registered in Louisiana and the 2015 [redacted] would be registered in Tennessee. She also requested that all mail still go to the Louisiana address. The policy was updated as requested. On February 22, 2016, Mrs. [redacted] contacted GEICO and advised that the state of Louisiana needed proof of coverage for the 2011 [redacted]. The agent emailed the insurance binder for the 2011 [redacted] to Mrs. [redacted] as requested. The agent also advised Mrs. [redacted] that the 2011 [redacted] would need to be re-registered in the state of Tennessee since it was now her permanent address. On March 3, 2016, Mrs. [redacted] contacted GEICO and advised that the 2011 [redacted] was now registered in the state of Tennessee. She also requested to change the mailing address to the Tennessee address. The policy was updated as Mrs. [redacted] requested. On June 13, 2016, Mrs. [redacted] contacted GEICO due to Mr. [redacted]’s Louisiana license being suspended due to a lapse in coverage on his 2011 [redacted] effective December 5, 2015. GEICO updated the Louisiana database to show continuous coverage for the 2011 [redacted] as GEICO does not indicate any lapse in coverage effective December 5, 2015. On June 17, 2016, Chelsea G[redacted] contacted Mrs. [redacted] in reference to the fines on Mr. [redacted]’s license. Mrs. [redacted] advised that she had not yet paid the fines that her husband is just unable to receive a Tennessee license. Ms. G[redacted] emailed Mrs. [redacted] the attached letter providing proof that Mr. [redacted] had continuous coverage on the 2011 [redacted] from December 5, 2015 until February 29, 2016. Ms. G[redacted] also advised Mrs. [redacted] that the Louisiana database updates would be processed on June 22, 2016, as the updates only process each Wednesday. We apologize for any inconvenience and frustration this has caused Mr. and Mrs. [redacted] and hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. EST. Sincerely, Brandon T[redacted] Underwriting Manager Enclosure: Out of Force Letter ...⇄ Tell us why here...
April 7, 2017 [redacted] Revdex.com RE: ID Number: [redacted] ...
Dear [redacted]: We received your correspondence dated March 31, 2017, regarding the above-noted complaint. As requested, we have not included any personal identifying information on our response. We have reviewed this inquiry and the factors and circumstances regarding this loss. On January 9, 2017, our policyholder reported the loss to his vehicle for engine damage which occurred on December 9, 2016. According to the customer, his serpentine belt slipped and shredded, resulting in engine failure. We believe this is a result of wear and tear. However, in an abundance of caution, we will reopen the claim to investigate the matter further. Our Claims Department will be in contact with the customer to go over the next steps of the investigation. If we can be of any further assistance, please contact Melvin I[redacted], field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted]@geico.com. Sincerely, Frank P[redacted] Assistant Vice President
This will acknowledge receipt of your July 22, 2015 follow up inquiry regarding the above referenced private passenger automobile insurance policy.Please be advised that GEICO’s position on the matter remains unchanged. As stated previously, our company has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY 12590 location is currently his primary place of residency. The insured can contact the underwriter listed on the previously submitted letter to discuss any additional documents that would be considered as acceptable proof of residency. GEICO does not accept lease agreements or a post office box as proof of residency.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O[redacted] Executive Office
We have received your letter requesting assistance on behalf of Mrs. [redacted]. I welcome the opportunity to respond to her concerns.I apologize for any difficulty Mrs. [redacted] is experiencing in relation to her auto policy billing. It appears that there may have been a misunderstanding between...
Mrs. [redacted] and our Customer Service Department in relation to her policy billing amounts and due dates when she spoke with us on June 13, 2016. As a result, my associate, Phillip K[redacted], spoke with Mrs. [redacted] on June 29, 2016, to work out a payment arrangement with her. Mr. K[redacted] has already extended her cancellation due date from June 30, 2016, to July 15, 2016. Mrs. [redacted] will contact Mr. K[redacted] on June 30, 2016, to finalize the payment arrangement.I hope this information is helpful in resolving Mrs. [redacted]’s concerns. If you have any additional questions please contact Mr. K[redacted] at ###-###-####, extension 7321.Sincerely,Maria S[redacted] Assistant Vice President GEICO Casualty Company NAIC: 41491MS / pk/sd/el
October 19, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This will acknowledge receipt of your...
October 4, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
The above referenced policy renewed effective October 16, 2017. The insured has elected a monthly payment plan option. The 1st payment for policies on the monthly payment plan is due one month before the policy effective date and subsequently each month thereafter 16.66% of the policy is due. The purpose of paying the policy ahead is to maintain equity on the account. This will ensure that if a payment is missed or postponed there is still equity remaining on the policy to extend coverage. This will allow the customer leverage to pay at a later date without immediate termination of the policy for non-payment.
The renewal bill issued to the insured on September 1, 2017 was for the amount of $158.39. This bill included a pro-rated balance of $4.39 for an endorsement that was processed effective August 9, 2017. Enclosed is a copy of the bill sent to the insured for the renewal as well as an itemized statement of accounts.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
Enclosures
Dear [redacted]:Thank you for your recent inquiry. We understand that [redacted] disagrees with our position that the damage to her engine and windshield is unrelated to the incident which occurred on March 28, 2016. We have explained the basis for our decision to her in a letter dated July 22, 2016, and on August 2, 2016 in our response to her initial inquiry to the Revdex.com.[redacted] reported that on March 28, 2016, she ran over some rocks that were lying in the roadway. Because the rocks were stationary in the roadway, this incident would not have caused the damage to the windshield that she is claiming. Therefore, we denied payment for the windshield damage.The issue with the turbo in the engine is a result of wear and tear, and due to its location in the engine compartment, the failure is not a result of the reported claim. The vehicle went over rocks, and the turbo sits within the engine much higher than the levels of the rocks on the roadway. Under the terms of [redacted]'s policy, "There is no coverage for loss caused by and limited to wear and tear, freezing, mechanical or electrical breakdown or failure, unless that damage results from a covered theft.” Therefore, we also are unable to pay for the mechanical issues that she is claiming.Based on the information that we have to consider, our position remains unchanged, and we are unable to issue payment for the windshield and engine damage.If you have any questions, please contact Erik S[redacted], Auto Damage Manager, at ###-###-####.
January 18, 2017
[redacted]
Revdex.com
1411 K ST. NW 10TH FLOOR
WASHINGTON DC 20005-3404
Claim Number: [redacted]
Our Insured: [redacted]
Date of Loss: November 26, 2016
Complainant: [redacted]
File Number: [redacted]
Dear Ms....
[redacted]:
We are in receipt of your letter dated January 11, 2017 regarding the above referenced claim. The inquiry has been referred to my office for review and response.
On January 13, 2017, our local supervisor, Christopher M[redacted], spoke to Ms. [redacted]. We met with Mr. [redacted] to secure the Power of Attorney paperwork required to issue payment to her lien holder. To assist in expediting the settlement, we hand delivered the payment to [redacted] Bank. Ms. [redacted] was informed after payment was accepted by [redacted] Bank and is satisfied with the resolution.
We trust this response will satisfy your inquiry into this matter. Please contact our area manager, Frank T[redacted], at ###-###-#### if you should have any further questions.
Sincerely,
Matthew L. M[redacted]
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC# [redacted]
On January 6, 2016, [redacted] reported that he discovered damage to the passenger side of his 2002 [redacted] consisting of white paint transfer. He stated that the damage occurred as a result of a hit and run collision while the vehicle...
was parked and unoccupied.
We had an automotive/mechanical engineer inspect the vehicle. He determined that the damage occurred while the vehicle was in motion. He also determined that there was non-automotive white latex paint transfer on the vehicle. Because Mr. [redacted] misrepresented how the damage to the vehicle occurred, we denied coverage for the claim.
Mr. [redacted] is now stating that the sample taken by the automotive/mechanical engineer was from prior damage. At this time, we are in the process of scheduling Mr. [redacted]’s Examination Under Oath.
If you have any questions, please contact Nalini K[redacted], Claims Manager, at ###-###-####.
Sincerely
J. Lee M[redacted], Jr.
Assistant Vice President, Claims
Thank you for your April 18, 2016 inquiry.We evaluated Ms. [redacted]' 2014 [redacted] at [redacted] Towing on February 15, 2016. After our inspection, we contacted Ms. [redacted] to discuss the repair estimate and ascertain the location of her shop of choice. Ms. [redacted]'s vehicle was a stolen...
recovery and as such an investigation was under way to confirm liability. Our liability adjuster contacted Ms. [redacted] on February, 25, 2016 to advise her the investigation was complete and liability was accepted.On February 26, 2016, we contacted Ms. [redacted] and attempted to tow her vehicle from [redacted] Towing to her repair facility of choice, [redacted] of Buckhead. During our attempt to tow her vehicle, the storage facility informed us the vehicle had been removed on February 23, 2016 by Ms. [redacted]'s lien holder. After contacting Ms. [redacted], we were informed the lien holder repossessed her vehicle after receiving notice from the tow yard that the vehicle was accruing storage fees daily and it could be auctioned if not moved timely.Ms. [redacted] and her lien holder were unable to provide the vehicle to us until March 3, 2016, At that time, we had the vehicle towed from her lien holder’s storage facility to [redacted] of Buckhead. Once [redacted] of Buckhead received the vehicle, they were unable to locate the vehicle on their lot from March 3, 2016 until March 20, 2016. Ms. [redacted] was informed at that time by [redacted] that they did not have a body shop to perform the repairs and would be sending her vehicle to [redacted] of Buckhead to complete the repairs.[redacted] of Buckhead started the repairs on March 23, 2016 as soon as they received the vehicle and Ms. [redacted]'s repair authorization. Our auto damage adjuster located at [redacted] was notified of supplemental damages on April 4, 2016 and the supplement was completed on April 5, 2016.In an effort to settle the claim, we explained the Rental Reimbursement coverage and made all parties aware of the initial delays by Ms. [redacted]'s lien holder and [redacted] of Buckhead. We notified Ms. [redacted] on both March 23, 2016 and April 8, 2016 we were willing to issue payment to her up to her rental policy limits of $900.00 after receiving a copy of her rental invoice. We received the rental invoice on April 18, 2016 and began reviewing the invoice for payment to be issued.On April 20, 2016, we spoke with Ms. [redacted] in regards to her rental invoice. Although no delays were on our behalf, we extended an additional courtesy rental reimbursement payment to her in the amount of $750.00, The rental reimbursement payment was issued and mailed to Ms. [redacted] on April 20, 2016 in the total amount of $1,650.00.Should you have further questions, please contact our field manager, Melvin Ingram, at ###-###-####.Sincerely,Carl A. T[redacted] Assistant Vice President
On May 1, 2016, our customer reported that his vehicle sustained damage during a hail storm. We inspected our customer's vehicle at one of our drive-in inspection locations on May 7, 2016. On May 9, 2016, our customer contacted us to inform us that the shop he originally desired to use for repairs...
could not immediately schedule his vehicle. He noted that he would have his vehicle repaired at one of our Auto Repair Xpress shops, where we offer a lifetime repair guarantee.After commencing repairs, the shop discovered additional damage, including the need to replace the vehicle's hood, which was initially thought to be repairable. Additionally, the shop removed various trim pieces, including electrical and restraint components, which necessitated a reset of the vehicle's power seat. The shop completed these additional repairs, and delivered our customer's vehicle.After retrieving his repaired vehicle, our customer returned to the repair facility, and expressed dissatisfaction with the paint work to the vehicle's hood. The general manager of the repair facility noted that the hood needed to be buffed to remove swirls in the paint. He offered to correct the problem and provide a rental vehicle during the repair process, which was estimated to take one day. Our Customer has not yet agreed to allow the shop to correct his concerns, and instead requested that we issue payment to him for half of the refinish cost to the hood, as well as reimburse his deductible.Upon receipt of your inquiry, Chad B[redacted], Auto Damage Manager, contacted our customer to review his concerns. Mr. B[redacted] noted that since our customer selected an Auto Repair Xpress location for repairs, we guarantee the repairs to his vehicle. Mr. B[redacted] offered to coordinate the additional repair with the shop.We note our customer's dissatisfaction with the fact that we issued payment to his repair facility on June 10, 2016, two days after he emailed us requesting that we not issue payment. Unfortunately, our customer's original adjuster received the request to withhold payment and another adjuster, who completed the estimate for additional work, issued payment to the shop, unaware of our customer's request. As noted above, we will work with our customer and the repair facility to ensure all issues are addressed.We sincerely regret the inconvenience our customer experienced during the repair of his vehicle. Since he agreed to have his vehicle repaired, we regret that we are unable to redirect a portion of the repair cost as a check to our insured, or to waive his deductible. As we noted, we will continue our efforts to coordinate a resolution of the repair concerns at our customer's convenience. If you have any further questions about this matter, please contact Mr. B[redacted] at ###-###-####, or [redacted]@geico.com,Sincerely,Don R[redacted] Regional Vice President
My vehicle has never been on my parents insurance at all. It's my own vehicle. This company has lied and they said they add medical when I started full coverage on the phone with them but they don't keep records past 30days. Plus this is my own policy for my car . But they never add it when they were supposed to they are covering up there mistake to advoid settle this claim with me by law they have to settle and pay up for this claim. This is not the first time Geico has done this to people. I did have that coverage but they took it off before it was put down also they tried to remove my coverage with out my consent. And with out telling me. Claim is not settle. I demand to be compensated for my pain and suffering from this wreck and have my hospital bill paid for to resolve this matter.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me as a consumer, whos rates went up double plus per month. However, due to the institution of GEICO not wanting to make a budge on business practices, I have changed to a different, more reasonable Insurance provider. I find my resolution satisfactory of perusing a different more affordable and reasonable Insurance provider ([redacted]).
Best Regards,
[redacted]
January 7, 2016
Georgia Department of Insurance
Attn: [redacted]
Investigator, Consumer Services Division
[redacted], Drive
Suite [redacted], [redacted]
Atlanta, GA 30334
VIA FACSIMILE TO: ###-###-####
RE: Department’s Case Number: [redacted] Complainant: [redacted]...
[redacted]
Policy Number: [redacted]
NAIC: [redacted]-GEICO General
Dear Ms. [redacted]:
Thank you for your recent inquiry dated January 5, 2016. I welcome the opportunity to discuss Mr. [redacted]’ automobile policy concerns.
GEICO writes a Family Automobile Contract which covers Mr. [redacted], Mr. [redacted]’ resident relatives, and any other regular operators of Mr. [redacted]’ vehicles. To ensure that all parties are properly covered and protected under this policy contract, when GEICO is notified of additional drivers in the household they are added to the policy.
On November 16, 2015, Mr. and Mrs. [redacted] purchased an automobile insurance policy online with a six month premium of $813.50 to be effective on December 11, 2015. This policy included coverage for t Mr. and Mrs. [redacted], [redacted], a 2010 [redacted], and a 2010 [redacted] E[redacted]. Prior to purchasing this policy, Mr. and Mrs. [redacted] received several other quotes online insuring different drivers and vehicles.
On December 17, 2015, a GEICO underwriter sent an email to [redacted] requesting information for [redacted], Mr. and Mrs. [redacted]’ son, due to Mr. and Mrs. [redacted] quoting him but not insuring him to the policy they purchased. Effective December 29, 2015, due to no contact from Mr. and Mrs. [redacted], [redacted] was added to the policy.
On December 29, 2015, Mr. and Mrs. [redacted] requested to remove [redacted] from the policy. At that time, they were advised to send in proof of insurance for [redacted] to have him removed from the policy. On January 5, 2016, as a courtesy to Mr. and Mrs. [redacted], a GEICO underwriter contacted [redacted] and confirmed that [redacted] had other insurance. [redacted] was updated as having other insurance effective December 29, 2015, the date the he was added to the policy.
We absolutely strive to make our communications process and customer satisfaction our top priorities. We have reviewed both concerns, and feel that we have addressed them satisfactorily. I apologize for an inconvenience and frustration this has caused Mr. and Mrs. [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 7:00 a.m. to 3:00 p.m. EST.
Sincerely,
John J. [redacted]
AVP, Underwriting
Enclosures: Declarations Pages
Thank you for your July 28, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.We sent [redacted] a Termination Notice to his address of record, via Certified Mail, on 03/24/16 with an effective termination date of 05/19/16....
The notice was not returned to us by the Post Office. [redacted] can contact our twenty-four hour Customer Service Department at [redacted] and request a copy of the notice.[redacted] called us on 05/11/16 and told us he was getting a divorce. He also said he would call back to get our fax number in order to provide documentation he no longer drove for [redacted]. [redacted] did not contact us again until 07/27/16. At that time he provided the documentation from [redacted] and his policy was reissued effective 07/28/16. The lapse of insurance from 05/19/16 to 07/28/16 is valid.Sincerely,Elizabeth C[redacted]Underwriting Manager GEICO Insurance Companies
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: the inforation provided is false. When I purchased the vehicle I'm Washington State, the auto dealer set up the auto insurance online for my husband and I at that time. She required a debit card for purchase and an i.d. I gave my Washington i.d. Geico has admitted knowing that we were no longer California residents, but failed to call or follow up. I've been through my email multiple times and haven't received anything. However, all of my mail was address and received in Washington. The vehicles have never been registered in CA. I was unaware of the insurance mistake made at the hands of the dealer, and not corrected at the hands of Geico. Geico is admitting to falsifying my address knowing all well that I was a WA resident not a CA resident but dropped the ball in correcting this mistake. When I reviewed my policy, on 10-23-17, it clearly stated that I was covered under my underinsured motorist coverage. When clicking on the description, it clearly states that in the event of being struck by an uninsured motorist or in the event of a hit and run accident, I would only be responsible for the first $100, not $1000. When I called to address this issue I was apologized to and told by one of the supervisors that Geicos description of underinsured motorist coverage was incorrect and admitted it was misleading. So I was paying for what your webpage, where the dealer signed me up at, say I was covered. I have photos for proof.
Regards,[redacted]
We have received your letter requesting additional assistance on behalf of Ms. [redacted]. I welcome the opportunity to respond to her additional concerns. After arranging to pay for the replacement of all components of Ms. [redacted]’s air conditioning system, we have reviewed the various storage, administration, and diagnosis fees requested by [redacted] Auto Body. We have agreed to pay a fair and reasonable amount to Ms. [redacted] for the storage and fees requested by the shop and contacted her directly to address her concerns. We will then issue payment directly to the address on file.I hope this information is helpful in resolving Ms. [redacted]’s continued concerns, but if you have any additional questions, please contact Claims Manager, David E[redacted], at ###-###-####. Sincerely,Joe N[redacted] Assistant Vice President GEICO Casualty Company NAIC: 41491
We have received your letter requesting assistance on behalf of [redacted]. We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.[redacted] reported the claim to us on October 15, 2015. At that time we told Ms. [redacted] we did not believe...
she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicle. The initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policy. He offered to transfer her call to the at-faulty party’s insurance company, [redacted], so she could report the claim and have her damages handled directly with them.Since [redacted] does not have Collision Coverage, we are unable to legally pursue [redacted] Insurance Company or their insured directly for her damages. We are, however, able to follow up with [redacted] Insurance for status updates which we have done multiple times. Claims Supervisor Jonathan C[redacted] called [redacted] and left a voice mail with their adjuster’s Manager [redacted] on October 22, 2015. In his message, he explained [redacted]’s situation and offered witness information which may move their investigation towards resolution. He also asked what their next steps were, and requested a call back to discuss the claim.[redacted]’s damages are still unresolved as of the date of this letter. We understand she is frustrated with [redacted]’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.Supervisor Jonathan C[redacted] has called Ms. [redacted], provided her with a claim status update, and explained he would call Ms. [redacted] back after he is able to discuss the claim with [redacted]’s Manager, [redacted]. Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to [redacted] Insurance and be an advocate for [redacted].I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Supervisor, Jonathan C[redacted], at ###-###-####, extension 3312.Sincerely,Martha F[redacted] Regional Vice PresidentGovernment Employees Insurance Company NAIC: 22063MF/jc/jp
August 26, 2015
[redacted]
Revdex.com
1411 K ST. NW, 10TH FLOOR
WASHINGTON, DC 20005-3404
Claim Number: 0432118500101025-01
Insured: [redacted]
Date of Loss: August 1, 2015
Complainant: [redacted]
File Number: [redacted]
Dear Mr. [redacted]:
We are in receipt of your follow up letter received on August 21, 2015.
Following the last letter received on August 13, 2015, Auto Damage Adjuster [redacted] C[redacted] called and spoke to Mr. [redacted] about his payment. Mr. [redacted] asked that the check be made payable to him and [redacted]. Mr. C[redacted] did stop the original payment and reissued the check. On receipt of this letter, Mr. C[redacted] contacted Mr. [redacted] to verify he would like the last check issued, stopped and reissued copayable to Mr. [redacted] and lien holder, [redacted] Financial Services. Mr. [redacted] confirmed in his follow up letter. A new check was issued on August 21, 2015 and mailed to Mr. [redacted].
Mr. [redacted] has the right to have his vehicle repaired at his shop of choice. His policy allows for the use of like kind and quality parts under Part D Section F.2 of his policy. GEICO will guarantee the after-market parts on Mr. [redacted]’s estimate for fit and quality for as long as he owns his vehicle.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Joseph R. T[redacted]
Virginia Beach Regional Office
GEICO Casualty Insurance Company
NAIC # 41491
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting to see the repairs that will be made. One of the issues that was found was that the bumper that was ordered by [redacted] and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled. We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car. The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that [redacted] did in their attempts to repair my car.
Regards,
[redacted]
November 28, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: November 8, 2017
COMPANY: GEICO Secure Insurance Company
Dear [redacted]:
Thank you for your letter of November 20, 2017.
On July 9, 2016, [redacted] was involved in an accident which resulted in damage to the front bumper area of her vehicle. It was reported to GEICO and claim number [redacted] was assigned. The vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper cover. The payment for the repairs was issued on November 9, 2016, payable to [redacted] and [redacted], which was cashed on November 17, 2016. After receiving your letter, we were able to confirm with [redacted] did not have the repairs completed with them.
On November 8, 2017, [redacted] reported another single vehicle loss to GEICO for which claim number [redacted] was assigned. An inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of [redacted]’ vehicle. During the inspection, the adjuster found the damages related to the previous claim, claim number [redacted], had not been repaired. The adjuster advised [redacted] the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not been. Since [redacted] insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F[redacted] spoke with her to explain why there would not be a second payment for the same part. He went over both estimates with [redacted] and explained the payment was issued covering the replacement of the front bumper cover. He explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completed. Therefore, when [redacted] authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money.
As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claim. The check for the previous claim, which included the replacement of the front bumper cover, has been cashed. A payment in the amount of $780.59 was issued to her repair facility of choice, [redacted] for the repairs of the second claim and a subsequent check in the amount of $1,376.69 was issued to BJM North, Inc. for supplementary repairs.
After receiving your letter, Auto Damage Manager Helmut V[redacted] reviewed the claim in its entirety. He confirmed the front bumper cover was included in the first claim and had been paid. He also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the same. He also called [redacted] to discuss her concerns but was unable to reach her.
If there are any additional questions, please feel free to contact Mr. V[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President
June 20, 2016 [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th floor Washington DC 20005-3404 VIA FACSIMILE: ###-###-#### ...
RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: [redacted]-GEICO General Dear Ms. [redacted]: Thank you for your recent inquiry dated June 13, 2016. I welcome the opportunity to discuss Mrs. [redacted]’s automobile policy concerns. On December 4, 2015, Mrs. [redacted] contacted GEICO to add a 2015 [redacted] to the policy. Mrs. [redacted] also advised that she and her husband were permanently living in Tennessee but still had a home in Louisiana as well. At that time, the address was updated to the Tennessee address and the 2015 [redacted] was added to the policy. Mrs. [redacted] advised that they 2011 [redacted] would remain registered in Louisiana and the 2015 [redacted] would be registered in Tennessee. She also requested that all mail still go to the Louisiana address. The policy was updated as requested. On February 22, 2016, Mrs. [redacted] contacted GEICO and advised that the state of Louisiana needed proof of coverage for the 2011 [redacted]. The agent emailed the insurance binder for the 2011 [redacted] to Mrs. [redacted] as requested. The agent also advised Mrs. [redacted] that the 2011 [redacted] would need to be re-registered in the state of Tennessee since it was now her permanent address. On March 3, 2016, Mrs. [redacted] contacted GEICO and advised that the 2011 [redacted] was now registered in the state of Tennessee. She also requested to change the mailing address to the Tennessee address. The policy was updated as Mrs. [redacted] requested. On June 13, 2016, Mrs. [redacted] contacted GEICO due to Mr. [redacted]’s Louisiana license being suspended due to a lapse in coverage on his 2011 [redacted] effective December 5, 2015. GEICO updated the Louisiana database to show continuous coverage for the 2011 [redacted] as GEICO does not indicate any lapse in coverage effective December 5, 2015. On June 17, 2016, Chelsea G[redacted] contacted Mrs. [redacted] in reference to the fines on Mr. [redacted]’s license. Mrs. [redacted] advised that she had not yet paid the fines that her husband is just unable to receive a Tennessee license. Ms. G[redacted] emailed Mrs. [redacted] the attached letter providing proof that Mr. [redacted] had continuous coverage on the 2011 [redacted] from December 5, 2015 until February 29, 2016. Ms. G[redacted] also advised Mrs. [redacted] that the Louisiana database updates would be processed on June 22, 2016, as the updates only process each Wednesday. We apologize for any inconvenience and frustration this has caused Mr. and Mrs. [redacted] and hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. EST. Sincerely, Brandon T[redacted] Underwriting Manager Enclosure: Out of Force Letter ...⇄ Tell us why here...
April 7, 2017 [redacted] Revdex.com RE: ID Number: [redacted] ...
Dear [redacted]: We received your correspondence dated March 31, 2017, regarding the above-noted complaint. As requested, we have not included any personal identifying information on our response. We have reviewed this inquiry and the factors and circumstances regarding this loss. On January 9, 2017, our policyholder reported the loss to his vehicle for engine damage which occurred on December 9, 2016. According to the customer, his serpentine belt slipped and shredded, resulting in engine failure. We believe this is a result of wear and tear. However, in an abundance of caution, we will reopen the claim to investigate the matter further. Our Claims Department will be in contact with the customer to go over the next steps of the investigation. If we can be of any further assistance, please contact Melvin I[redacted], field manager, at ###-###-####, via FAX at ###-###-####, or via e-mail at [redacted]@geico.com. Sincerely, Frank P[redacted] Assistant Vice President
This will acknowledge receipt of your July 22, 2015 follow up inquiry regarding the above referenced private passenger automobile insurance policy.Please be advised that GEICO’s position on the matter remains unchanged. As stated previously, our company has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY 12590 location is currently his primary place of residency. The insured can contact the underwriter listed on the previously submitted letter to discuss any additional documents that would be considered as acceptable proof of residency. GEICO does not accept lease agreements or a post office box as proof of residency.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O[redacted] Executive Office
We have received your letter requesting assistance on behalf of Mrs. [redacted]. I welcome the opportunity to respond to her concerns.I apologize for any difficulty Mrs. [redacted] is experiencing in relation to her auto policy billing. It appears that there may have been a misunderstanding between...
Mrs. [redacted] and our Customer Service Department in relation to her policy billing amounts and due dates when she spoke with us on June 13, 2016. As a result, my associate, Phillip K[redacted], spoke with Mrs. [redacted] on June 29, 2016, to work out a payment arrangement with her. Mr. K[redacted] has already extended her cancellation due date from June 30, 2016, to July 15, 2016. Mrs. [redacted] will contact Mr. K[redacted] on June 30, 2016, to finalize the payment arrangement.I hope this information is helpful in resolving Mrs. [redacted]’s concerns. If you have any additional questions please contact Mr. K[redacted] at ###-###-####, extension 7321.Sincerely,Maria S[redacted] Assistant Vice President GEICO Casualty Company NAIC: 41491MS / pk/sd/el
October 19, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: [redacted]
Re: [redacted]
Case ID: [redacted]
Policy#: [redacted]
Dear [redacted]:
This will acknowledge receipt of your...
October 4, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
The above referenced policy renewed effective October 16, 2017. The insured has elected a monthly payment plan option. The 1st payment for policies on the monthly payment plan is due one month before the policy effective date and subsequently each month thereafter 16.66% of the policy is due. The purpose of paying the policy ahead is to maintain equity on the account. This will ensure that if a payment is missed or postponed there is still equity remaining on the policy to extend coverage. This will allow the customer leverage to pay at a later date without immediate termination of the policy for non-payment.
The renewal bill issued to the insured on September 1, 2017 was for the amount of $158.39. This bill included a pro-rated balance of $4.39 for an endorsement that was processed effective August 9, 2017. Enclosed is a copy of the bill sent to the insured for the renewal as well as an itemized statement of accounts.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Sincerely,
Scott D[redacted] Executive Office
Enclosures
Dear [redacted]:Thank you for your recent inquiry. We understand that [redacted] disagrees with our position that the damage to her engine and windshield is unrelated to the incident which occurred on March 28, 2016. We have explained the basis for our decision to her in a letter dated July 22, 2016, and on August 2, 2016 in our response to her initial inquiry to the Revdex.com.[redacted] reported that on March 28, 2016, she ran over some rocks that were lying in the roadway. Because the rocks were stationary in the roadway, this incident would not have caused the damage to the windshield that she is claiming. Therefore, we denied payment for the windshield damage.The issue with the turbo in the engine is a result of wear and tear, and due to its location in the engine compartment, the failure is not a result of the reported claim. The vehicle went over rocks, and the turbo sits within the engine much higher than the levels of the rocks on the roadway. Under the terms of [redacted]'s policy, "There is no coverage for loss caused by and limited to wear and tear, freezing, mechanical or electrical breakdown or failure, unless that damage results from a covered theft.” Therefore, we also are unable to pay for the mechanical issues that she is claiming.Based on the information that we have to consider, our position remains unchanged, and we are unable to issue payment for the windshield and engine damage.If you have any questions, please contact Erik S[redacted], Auto Damage Manager, at ###-###-####.
January 18, 2017
[redacted]
Revdex.com
1411 K ST. NW 10TH FLOOR
WASHINGTON DC 20005-3404
Claim Number: [redacted]
Our Insured: [redacted]
Date of Loss: November 26, 2016
Complainant: [redacted]
File Number: [redacted]
Dear Ms....
[redacted]:
We are in receipt of your letter dated January 11, 2017 regarding the above referenced claim. The inquiry has been referred to my office for review and response.
On January 13, 2017, our local supervisor, Christopher M[redacted], spoke to Ms. [redacted]. We met with Mr. [redacted] to secure the Power of Attorney paperwork required to issue payment to her lien holder. To assist in expediting the settlement, we hand delivered the payment to [redacted] Bank. Ms. [redacted] was informed after payment was accepted by [redacted] Bank and is satisfied with the resolution.
We trust this response will satisfy your inquiry into this matter. Please contact our area manager, Frank T[redacted], at ###-###-#### if you should have any further questions.
Sincerely,
Matthew L. M[redacted]
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC# [redacted]
Dear Ms. [redacted]:
Thank you for your recent inquiry.
On January 6, 2016, [redacted] reported that he discovered damage to the passenger side of his 2002 [redacted] consisting of white paint transfer. He stated that the damage occurred as a result of a hit and run collision while the vehicle...
was parked and unoccupied.
We had an automotive/mechanical engineer inspect the vehicle. He determined that the damage occurred while the vehicle was in motion. He also determined that there was non-automotive white latex paint transfer on the vehicle. Because Mr. [redacted] misrepresented how the damage to the vehicle occurred, we denied coverage for the claim.
Mr. [redacted] is now stating that the sample taken by the automotive/mechanical engineer was from prior damage. At this time, we are in the process of scheduling Mr. [redacted]’s Examination Under Oath.
If you have any questions, please contact Nalini K[redacted], Claims Manager, at ###-###-####.
Sincerely
J. Lee M[redacted], Jr.
Assistant Vice President, Claims
Thank you for your April 18, 2016 inquiry.We evaluated Ms. [redacted]' 2014 [redacted] at [redacted] Towing on February 15, 2016. After our inspection, we contacted Ms. [redacted] to discuss the repair estimate and ascertain the location of her shop of choice. Ms. [redacted]'s vehicle was a stolen...
recovery and as such an investigation was under way to confirm liability. Our liability adjuster contacted Ms. [redacted] on February, 25, 2016 to advise her the investigation was complete and liability was accepted.On February 26, 2016, we contacted Ms. [redacted] and attempted to tow her vehicle from [redacted] Towing to her repair facility of choice, [redacted] of Buckhead. During our attempt to tow her vehicle, the storage facility informed us the vehicle had been removed on February 23, 2016 by Ms. [redacted]'s lien holder. After contacting Ms. [redacted], we were informed the lien holder repossessed her vehicle after receiving notice from the tow yard that the vehicle was accruing storage fees daily and it could be auctioned if not moved timely.Ms. [redacted] and her lien holder were unable to provide the vehicle to us until March 3, 2016, At that time, we had the vehicle towed from her lien holder’s storage facility to [redacted] of Buckhead. Once [redacted] of Buckhead received the vehicle, they were unable to locate the vehicle on their lot from March 3, 2016 until March 20, 2016. Ms. [redacted] was informed at that time by [redacted] that they did not have a body shop to perform the repairs and would be sending her vehicle to [redacted] of Buckhead to complete the repairs.[redacted] of Buckhead started the repairs on March 23, 2016 as soon as they received the vehicle and Ms. [redacted]'s repair authorization. Our auto damage adjuster located at [redacted] was notified of supplemental damages on April 4, 2016 and the supplement was completed on April 5, 2016.In an effort to settle the claim, we explained the Rental Reimbursement coverage and made all parties aware of the initial delays by Ms. [redacted]'s lien holder and [redacted] of Buckhead. We notified Ms. [redacted] on both March 23, 2016 and April 8, 2016 we were willing to issue payment to her up to her rental policy limits of $900.00 after receiving a copy of her rental invoice. We received the rental invoice on April 18, 2016 and began reviewing the invoice for payment to be issued.On April 20, 2016, we spoke with Ms. [redacted] in regards to her rental invoice. Although no delays were on our behalf, we extended an additional courtesy rental reimbursement payment to her in the amount of $750.00, The rental reimbursement payment was issued and mailed to Ms. [redacted] on April 20, 2016 in the total amount of $1,650.00.Should you have further questions, please contact our field manager, Melvin Ingram, at ###-###-####.Sincerely,Carl A. T[redacted] Assistant Vice President
On May 1, 2016, our customer reported that his vehicle sustained damage during a hail storm. We inspected our customer's vehicle at one of our drive-in inspection locations on May 7, 2016. On May 9, 2016, our customer contacted us to inform us that the shop he originally desired to use for repairs...
could not immediately schedule his vehicle. He noted that he would have his vehicle repaired at one of our Auto Repair Xpress shops, where we offer a lifetime repair guarantee.After commencing repairs, the shop discovered additional damage, including the need to replace the vehicle's hood, which was initially thought to be repairable. Additionally, the shop removed various trim pieces, including electrical and restraint components, which necessitated a reset of the vehicle's power seat. The shop completed these additional repairs, and delivered our customer's vehicle.After retrieving his repaired vehicle, our customer returned to the repair facility, and expressed dissatisfaction with the paint work to the vehicle's hood. The general manager of the repair facility noted that the hood needed to be buffed to remove swirls in the paint. He offered to correct the problem and provide a rental vehicle during the repair process, which was estimated to take one day. Our Customer has not yet agreed to allow the shop to correct his concerns, and instead requested that we issue payment to him for half of the refinish cost to the hood, as well as reimburse his deductible.Upon receipt of your inquiry, Chad B[redacted], Auto Damage Manager, contacted our customer to review his concerns. Mr. B[redacted] noted that since our customer selected an Auto Repair Xpress location for repairs, we guarantee the repairs to his vehicle. Mr. B[redacted] offered to coordinate the additional repair with the shop.We note our customer's dissatisfaction with the fact that we issued payment to his repair facility on June 10, 2016, two days after he emailed us requesting that we not issue payment. Unfortunately, our customer's original adjuster received the request to withhold payment and another adjuster, who completed the estimate for additional work, issued payment to the shop, unaware of our customer's request. As noted above, we will work with our customer and the repair facility to ensure all issues are addressed.We sincerely regret the inconvenience our customer experienced during the repair of his vehicle. Since he agreed to have his vehicle repaired, we regret that we are unable to redirect a portion of the repair cost as a check to our insured, or to waive his deductible. As we noted, we will continue our efforts to coordinate a resolution of the repair concerns at our customer's convenience. If you have any further questions about this matter, please contact Mr. B[redacted] at ###-###-####, or [redacted]@geico.com,Sincerely,Don R[redacted] Regional Vice President
My vehicle has never been on my parents insurance at all. It's my own vehicle. This company has lied and they said they add medical when I started full coverage on the phone with them but they don't keep records past 30days. Plus this is my own policy for my car . But they never add it when they were supposed to they are covering up there mistake to advoid settle this claim with me by law they have to settle and pay up for this claim. This is not the first time Geico has done this to people. I did have that coverage but they took it off before it was put down also they tried to remove my coverage with out my consent. And with out telling me. Claim is not settle. I demand to be compensated for my pain and suffering from this wreck and have my hospital bill paid for to resolve this matter.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me as a consumer, whos rates went up double plus per month. However, due to the institution of GEICO not wanting to make a budge on business practices, I have changed to a different, more reasonable Insurance provider. I find my resolution satisfactory of perusing a different more affordable and reasonable Insurance provider ([redacted]).
Best Regards,
[redacted]
January 7, 2016
Georgia Department of Insurance
Attn: [redacted]
Investigator, Consumer Services Division
[redacted], Drive
Suite [redacted], [redacted]
Atlanta, GA 30334
VIA FACSIMILE TO: ###-###-####
RE: Department’s Case Number: [redacted] Complainant: [redacted]...
[redacted]
Policy Number: [redacted]
NAIC: [redacted]-GEICO General
Dear Ms. [redacted]:
Thank you for your recent inquiry dated January 5, 2016. I welcome the opportunity to discuss Mr. [redacted]’ automobile policy concerns.
GEICO writes a Family Automobile Contract which covers Mr. [redacted], Mr. [redacted]’ resident relatives, and any other regular operators of Mr. [redacted]’ vehicles. To ensure that all parties are properly covered and protected under this policy contract, when GEICO is notified of additional drivers in the household they are added to the policy.
On November 16, 2015, Mr. and Mrs. [redacted] purchased an automobile insurance policy online with a six month premium of $813.50 to be effective on December 11, 2015. This policy included coverage for t Mr. and Mrs. [redacted], [redacted], a 2010 [redacted], and a 2010 [redacted] E[redacted]. Prior to purchasing this policy, Mr. and Mrs. [redacted] received several other quotes online insuring different drivers and vehicles.
On December 17, 2015, a GEICO underwriter sent an email to [redacted] requesting information for [redacted], Mr. and Mrs. [redacted]’ son, due to Mr. and Mrs. [redacted] quoting him but not insuring him to the policy they purchased. Effective December 29, 2015, due to no contact from Mr. and Mrs. [redacted], [redacted] was added to the policy.
On December 29, 2015, Mr. and Mrs. [redacted] requested to remove [redacted] from the policy. At that time, they were advised to send in proof of insurance for [redacted] to have him removed from the policy. On January 5, 2016, as a courtesy to Mr. and Mrs. [redacted], a GEICO underwriter contacted [redacted] and confirmed that [redacted] had other insurance. [redacted] was updated as having other insurance effective December 29, 2015, the date the he was added to the policy.
We absolutely strive to make our communications process and customer satisfaction our top priorities. We have reviewed both concerns, and feel that we have addressed them satisfactorily. I apologize for an inconvenience and frustration this has caused Mr. and Mrs. [redacted] and I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####. Her office hours are Monday through Friday, 7:00 a.m. to 3:00 p.m. EST.
Sincerely,
John J. [redacted]
AVP, Underwriting
Enclosures: Declarations Pages
Thank you for your July 28, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.We sent [redacted] a Termination Notice to his address of record, via Certified Mail, on 03/24/16 with an effective termination date of 05/19/16....
The notice was not returned to us by the Post Office. [redacted] can contact our twenty-four hour Customer Service Department at [redacted] and request a copy of the notice.[redacted] called us on 05/11/16 and told us he was getting a divorce. He also said he would call back to get our fax number in order to provide documentation he no longer drove for [redacted]. [redacted] did not contact us again until 07/27/16. At that time he provided the documentation from [redacted] and his policy was reissued effective 07/28/16. The lapse of insurance from 05/19/16 to 07/28/16 is valid.Sincerely,Elizabeth C[redacted]Underwriting Manager GEICO Insurance Companies
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: the inforation provided is false. When I purchased the vehicle I'm Washington State, the auto dealer set up the auto insurance online for my husband and I at that time. She required a debit card for purchase and an i.d. I gave my Washington i.d. Geico has admitted knowing that we were no longer California residents, but failed to call or follow up. I've been through my email multiple times and haven't received anything. However, all of my mail was address and received in Washington. The vehicles have never been registered in CA. I was unaware of the insurance mistake made at the hands of the dealer, and not corrected at the hands of Geico. Geico is admitting to falsifying my address knowing all well that I was a WA resident not a CA resident but dropped the ball in correcting this mistake. When I reviewed my policy, on 10-23-17, it clearly stated that I was covered under my underinsured motorist coverage. When clicking on the description, it clearly states that in the event of being struck by an uninsured motorist or in the event of a hit and run accident, I would only be responsible for the first $100, not $1000. When I called to address this issue I was apologized to and told by one of the supervisors that Geicos description of underinsured motorist coverage was incorrect and admitted it was misleading. So I was paying for what your webpage, where the dealer signed me up at, say I was covered. I have photos for proof.
Regards,[redacted]
We have received your letter requesting additional assistance on behalf of Ms. [redacted]. I welcome the opportunity to respond to her additional concerns. After arranging to pay for the replacement of all components of Ms. [redacted]’s air conditioning system, we have reviewed the various storage, administration, and diagnosis fees requested by [redacted] Auto Body. We have agreed to pay a fair and reasonable amount to Ms. [redacted] for the storage and fees requested by the shop and contacted her directly to address her concerns. We will then issue payment directly to the address on file.I hope this information is helpful in resolving Ms. [redacted]’s continued concerns, but if you have any additional questions, please contact Claims Manager, David E[redacted], at ###-###-####. Sincerely,Joe N[redacted] Assistant Vice President GEICO Casualty Company NAIC: 41491
We have received your letter requesting assistance on behalf of [redacted]. We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.[redacted] reported the claim to us on October 15, 2015. At that time we told Ms. [redacted] we did not believe...
she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicle. The initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policy. He offered to transfer her call to the at-faulty party’s insurance company, [redacted], so she could report the claim and have her damages handled directly with them.Since [redacted] does not have Collision Coverage, we are unable to legally pursue [redacted] Insurance Company or their insured directly for her damages. We are, however, able to follow up with [redacted] Insurance for status updates which we have done multiple times. Claims Supervisor Jonathan C[redacted] called [redacted] and left a voice mail with their adjuster’s Manager [redacted] on October 22, 2015. In his message, he explained [redacted]’s situation and offered witness information which may move their investigation towards resolution. He also asked what their next steps were, and requested a call back to discuss the claim.[redacted]’s damages are still unresolved as of the date of this letter. We understand she is frustrated with [redacted]’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.Supervisor Jonathan C[redacted] has called Ms. [redacted], provided her with a claim status update, and explained he would call Ms. [redacted] back after he is able to discuss the claim with [redacted]’s Manager, [redacted]. Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to [redacted] Insurance and be an advocate for [redacted].I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Supervisor, Jonathan C[redacted], at ###-###-####, extension 3312.Sincerely,Martha F[redacted] Regional Vice PresidentGovernment Employees Insurance Company NAIC: 22063MF/jc/jp
August 26, 2015
[redacted]
Revdex.com
1411 K ST. NW, 10TH FLOOR
WASHINGTON, DC 20005-3404
Claim Number: 0432118500101025-01
Insured: [redacted]
Date of Loss: August 1, 2015
Complainant: [redacted]
File Number: [redacted]
Dear Mr. [redacted]:
We are in receipt of your follow up letter received on August 21, 2015.
Following the last letter received on August 13, 2015, Auto Damage Adjuster [redacted] C[redacted] called and spoke to Mr. [redacted] about his payment. Mr. [redacted] asked that the check be made payable to him and [redacted]. Mr. C[redacted] did stop the original payment and reissued the check. On receipt of this letter, Mr. C[redacted] contacted Mr. [redacted] to verify he would like the last check issued, stopped and reissued copayable to Mr. [redacted] and lien holder, [redacted] Financial Services. Mr. [redacted] confirmed in his follow up letter. A new check was issued on August 21, 2015 and mailed to Mr. [redacted].
Mr. [redacted] has the right to have his vehicle repaired at his shop of choice. His policy allows for the use of like kind and quality parts under Part D Section F.2 of his policy. GEICO will guarantee the after-market parts on Mr. [redacted]’s estimate for fit and quality for as long as he owns his vehicle.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Joseph R. T[redacted]
Virginia Beach Regional Office
GEICO Casualty Insurance Company
NAIC # 41491
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting to see the repairs that will be made. One of the issues that was found was that the bumper that was ordered by [redacted] and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled. We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car. The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that [redacted] did in their attempts to repair my car.
Regards,
[redacted]
November 28, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted] CLAIM NUMBER:...
[redacted]
DATE OF LOSS: November 8, 2017
COMPANY: GEICO Secure Insurance Company
Dear [redacted]:
Thank you for your letter of November 20, 2017.
On July 9, 2016, [redacted] was involved in an accident which resulted in damage to the front bumper area of her vehicle. It was reported to GEICO and claim number [redacted] was assigned. The vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper cover. The payment for the repairs was issued on November 9, 2016, payable to [redacted] and [redacted], which was cashed on November 17, 2016. After receiving your letter, we were able to confirm with [redacted] did not have the repairs completed with them.
On November 8, 2017, [redacted] reported another single vehicle loss to GEICO for which claim number [redacted] was assigned. An inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of [redacted]’ vehicle. During the inspection, the adjuster found the damages related to the previous claim, claim number [redacted], had not been repaired. The adjuster advised [redacted] the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not been. Since [redacted] insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F[redacted] spoke with her to explain why there would not be a second payment for the same part. He went over both estimates with [redacted] and explained the payment was issued covering the replacement of the front bumper cover. He explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completed. Therefore, when [redacted] authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money.
As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claim. The check for the previous claim, which included the replacement of the front bumper cover, has been cashed. A payment in the amount of $780.59 was issued to her repair facility of choice, [redacted] for the repairs of the second claim and a subsequent check in the amount of $1,376.69 was issued to BJM North, Inc. for supplementary repairs.
After receiving your letter, Auto Damage Manager Helmut V[redacted] reviewed the claim in its entirety. He confirmed the front bumper cover was included in the first claim and had been paid. He also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the same. He also called [redacted] to discuss her concerns but was unable to reach her.
If there are any additional questions, please feel free to contact Mr. V[redacted] at ###-###-####.
Sincerely,
Paul M[redacted] Assistant Vice President