If Ms [redacted] can provide Once Driven with the proof of sale that she states the state of [redacted] provided her, we will gladly refund her account minus the $processing fee per the Once Driven 45-Day Guarantee.Sellers must provide verification of sale of the vehicle.Sincerely, [redacted] Quality Assurance Manager
Per the refund guarantee that Ms [redacted] agreed to before placing her listing with Once Driven on 9/15/2016, Once Driven will continue to market Ms [redacted] 's vehicle until it is sold Ms [redacted] is still eligible for a refund within the first 45-Days after placing her listing with Once Driven if she sells her vehicle to a buyer not provided by Once Driven.Sincerely, [redacted] Quality Assurance Manager
After researching the internal call database for the phone number provided by Mr [redacted] , it appears that the phone number listed on Mr [redacted] 's complaint was never contacted by Once Driven.If there is a different phone number where Mr [redacted] was contacted, I will be happy to research the database and respond accordingly.Sincerely, [redacted] Customer Service Manager
Mr [redacted] claims that he cannot get in touch with anyone, however, call records indicate that a representative for Once Driven returned his call from 1/25/within hours of his initial call Mr [redacted] also requested a refund from Once Driven on 1/25/ As Mr [redacted] was made aware upon signing up with Once Driven on 12/18/2015, he is eligible for a refund if he sells his vehicle within the first days of listing with Once Driven.Unfortuantely, Mr [redacted] is not eligible for a refund Per the Once Driven 45-Day Guarantee, Once Driven will continue to market Mr [redacted] vehicle until it is sold at no additional cost.I have provided a link to the Once Driven 45-Day Guarantee below for Mr [redacted] convenience[redacted] On behalf of Once Driven we appreciate the opportunity to respond.Sincerely, [redacted] Customer Service Manager
Once Driven will continue to market Mr [redacted] 's vehicle until it is sold The refund agreement that Mr [redacted] agreed upon before signing up with Once Driven has been available to him at any time by simply logging in to his account on www.oncedriven.com.Unfortunately, Mr [redacted] is not eligible for a refund.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have emails sent to Once Drive well before the day refund window indicating that I had sold my motorcycleI was told that all I needed was for it to clear title transfer to prove the saleI was told that the CaDMV could take some time and it didI was patient and waitedIt cleared and I again asked for my refund and was then told that I needed a Bill of Sale which was never mentioned during the time I was waiting nor is it mentioned anywhere on their money back guaranteeIt is obvious that I sold the bike when I did and was held up by the DVM which they are using as an excuse not to honor their money back guaranteeI don't know how to get ahold of the guys that bought the bike and he live in [redacted] which is about miles from where I liveTheir business must not be as nationally acclaimed as they advertised if they have to work this hard to get $out of an old man about to retireIf anyone can tell me how to get ahold of the guy that bought my bike I will try and get a Bill of Sale Regards, [redacted]
Mrs [redacted] states that Once Driven stated that a refund was available if their vehicle was not sold within days In a separate email (sent to the Revdex.com), Once Driven has attached the recording of Mr [redacted] Being read (and agreeing to) the Once Driven refund guarantee before his payment was processed For Mrs [redacted] 's convenience, I have attached a direct link to the Once Driven 45-Day Guarantee [redacted] Unfortunately, the [redacted] 's are not eligible for a refund Although their vehicle has not sold, Once Driven will continue to market their vehicle until it is sold as stated in the Once Driven 45-Day Guarantee.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Have received the refund.Regards, [redacted] ***
The phone number provided by Mr [redacted] in his statement has been added to the Do-Not-Call Database for Once Driven, and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with Mr [redacted] 's complaint was added to the Once Driven Do-Not-Call database on 9/6/at 7:P.MEST and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Not good enoughA Written apology or I make the time and effort to sue the living bejesus out of themThat is not a threatthat's a [redacted] statement of fact and with all these complaints? A class action is in ordercommunicate that to themI do not make threatsI make factsRegards* [redacted]
Per the Once Driven 45-Day Money Back Guarantee, Once Driven will continue to list Mr [redacted] vehicle until it is sold at no additional fee to him Unfortunately, he is not eligible for a refund.Sincerely, [redacted] Customer Service Manager
Ms [redacted] claims that the representative "conveniently" never stated that there would be no refund eligibility if her vehicle hadn't sold This is clearly not true Once Driven representatives are required to read a mandatory refund statement (and the customer must agree to the refund terms) before processing payment for its service In addition, Once Driven does not "Scam" anyone The terms of service for Once Driven's refund policy are clearly stated on each call before payment can be processed These terms are also emailed to our customers as soon as the payment has been processed And, our customers have unlimited access to these terms of service at any time by visiting our websiteIs it possible that Ms [redacted] misunderstood the terms of service? If so, Once Driven is willing to entertain options for a possible partial refund.possible Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] contacted Once Driven to purchase its services on 8/26/ Mr [redacted] vehicle was marketed and listed on Onceriven.com along with several social media outlets in an effort to assist him with the sale of his vehicle The most recent DMV title history search provided by the DMV database shows a title renewal on 4/26/ Once the title transfer for Mr [redacted] shows on the DMV database, Once Driven will refund Mr [redacted] per its refund guarantee which Mr [redacted] agreed to on 8/29/at 1:P.MEST Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] refund has not been processed due to no information supporting that a Title Transfer for his vehicle has occurred As of today (6/7/2016), there still is no Title Transfer reported via the National Motor Vehicle Title Information System database (NMVTIS) As of today (6/7/2016), Mr [redacted] last Title activity was reported on 12/21/when a lien was reported for the vehicle in question.If Mr [redacted] can provide sufficient proof that his car has been sold, and his title has transferred ownership, Once Driven will be more than happy to accept his refund request If it is discovered that Mr [redacted] vehicle was sold within the first days of listing his vehicle with Once Driven, Mr [redacted] would be entitled to a refund of $($minus the $processing fee).Sincerely, [redacted] Quality Assurance Manager
As of 9/9/Ms [redacted] Corvette title still has not been reported from the DMV as transferred, thus making Ms [redacted] refund request invalid Below is the detailed vehicle history for Ms [redacted] Corvette Once Ms [redacted] title transfer is reported as being transferred within the 45-Days of listing with Once Driven, we will gladly refund the account.Sincerely, [redacted] Quality Assurance ManagerBelow are the historical events for this vehicle listed in chronological orderAny discrepancies will be in bold text.Report Run Date:September 9, 9:15:EDTVehicle:Chevrolet Corvette ( [redacted] )
The phone number listed in Mr***'s complaint message was added to the Once Driven Do-Not-Call database on 5/25/2016, and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My area code is [redacted] This has no bearing on the business practice of contacting people who have indicated that they do not wish to receive unsolicited marketing as [redacted] is not based on an area codeWhen I called to ask for a manager to voice my concerns to, I was sent in loops and told I am not able to talk to a manager and a manager will not call me back Regards, [redacted]
Unfortunately, Ms [redacted] is not eligible for a refund with Once Driven Her vehicle was not sold by other means within the first days of listing with Once Driven I have provided a copy of the recording where Ms [redacted] was read (and agreed to) the Once Driven 45-Day refund guarantee On 10/14/2016, Ms [redacted] was alerted that the recording of her agreeing to the refund terms was verified, and that she was not eligible for a refund She then threatened to call her bank and reverse the charges At that point, communication with Ms [redacted] ceased Per the Once Driven refund guarantee, Once Driven will continue to market Ms***'s vehicle until it is sold at no additional fee At the time of this email reply, Ms***'s Volkswagen has been viewed by potential buyers.Sincerely, [redacted] Quality Assurance Manager
A full refund of $was successfully processed for Mr [redacted] on 8/25/at 2:P.MEST.Thanks,Customer Service Manager
If Ms [redacted] can provide Once Driven with the proof of sale that she states the state of [redacted] provided her, we will gladly refund her account minus the $processing fee per the Once Driven 45-Day Guarantee.Sellers must provide verification of sale of the vehicle.Sincerely, [redacted] Quality Assurance Manager
Per the refund guarantee that Ms [redacted] agreed to before placing her listing with Once Driven on 9/15/2016, Once Driven will continue to market Ms [redacted] 's vehicle until it is sold Ms [redacted] is still eligible for a refund within the first 45-Days after placing her listing with Once Driven if she sells her vehicle to a buyer not provided by Once Driven.Sincerely, [redacted] Quality Assurance Manager
After researching the internal call database for the phone number provided by Mr [redacted] , it appears that the phone number listed on Mr [redacted] 's complaint was never contacted by Once Driven.If there is a different phone number where Mr [redacted] was contacted, I will be happy to research the database and respond accordingly.Sincerely, [redacted] Customer Service Manager
Mr [redacted] claims that he cannot get in touch with anyone, however, call records indicate that a representative for Once Driven returned his call from 1/25/within hours of his initial call Mr [redacted] also requested a refund from Once Driven on 1/25/ As Mr [redacted] was made aware upon signing up with Once Driven on 12/18/2015, he is eligible for a refund if he sells his vehicle within the first days of listing with Once Driven.Unfortuantely, Mr [redacted] is not eligible for a refund Per the Once Driven 45-Day Guarantee, Once Driven will continue to market Mr [redacted] vehicle until it is sold at no additional cost.I have provided a link to the Once Driven 45-Day Guarantee below for Mr [redacted] convenience[redacted] On behalf of Once Driven we appreciate the opportunity to respond.Sincerely, [redacted] Customer Service Manager
Once Driven will continue to market Mr [redacted] 's vehicle until it is sold The refund agreement that Mr [redacted] agreed upon before signing up with Once Driven has been available to him at any time by simply logging in to his account on www.oncedriven.com.Unfortunately, Mr [redacted] is not eligible for a refund.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have emails sent to Once Drive well before the day refund window indicating that I had sold my motorcycleI was told that all I needed was for it to clear title transfer to prove the saleI was told that the CaDMV could take some time and it didI was patient and waitedIt cleared and I again asked for my refund and was then told that I needed a Bill of Sale which was never mentioned during the time I was waiting nor is it mentioned anywhere on their money back guaranteeIt is obvious that I sold the bike when I did and was held up by the DVM which they are using as an excuse not to honor their money back guaranteeI don't know how to get ahold of the guys that bought the bike and he live in [redacted] which is about miles from where I liveTheir business must not be as nationally acclaimed as they advertised if they have to work this hard to get $out of an old man about to retireIf anyone can tell me how to get ahold of the guy that bought my bike I will try and get a Bill of Sale Regards, [redacted]
Mrs [redacted] states that Once Driven stated that a refund was available if their vehicle was not sold within days In a separate email (sent to the Revdex.com), Once Driven has attached the recording of Mr [redacted] Being read (and agreeing to) the Once Driven refund guarantee before his payment was processed For Mrs [redacted] 's convenience, I have attached a direct link to the Once Driven 45-Day Guarantee [redacted] Unfortunately, the [redacted] 's are not eligible for a refund Although their vehicle has not sold, Once Driven will continue to market their vehicle until it is sold as stated in the Once Driven 45-Day Guarantee.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Have received the refund.Regards, [redacted] ***
The phone number provided by Mr [redacted] in his statement has been added to the Do-Not-Call Database for Once Driven, and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with Mr [redacted] 's complaint was added to the Once Driven Do-Not-Call database on 9/6/at 7:P.MEST and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Not good enoughA Written apology or I make the time and effort to sue the living bejesus out of themThat is not a threatthat's a [redacted] statement of fact and with all these complaints? A class action is in ordercommunicate that to themI do not make threatsI make factsRegards* [redacted]
Per the Once Driven 45-Day Money Back Guarantee, Once Driven will continue to list Mr [redacted] vehicle until it is sold at no additional fee to him Unfortunately, he is not eligible for a refund.Sincerely, [redacted] Customer Service Manager
Ms [redacted] claims that the representative "conveniently" never stated that there would be no refund eligibility if her vehicle hadn't sold This is clearly not true Once Driven representatives are required to read a mandatory refund statement (and the customer must agree to the refund terms) before processing payment for its service In addition, Once Driven does not "Scam" anyone The terms of service for Once Driven's refund policy are clearly stated on each call before payment can be processed These terms are also emailed to our customers as soon as the payment has been processed And, our customers have unlimited access to these terms of service at any time by visiting our websiteIs it possible that Ms [redacted] misunderstood the terms of service? If so, Once Driven is willing to entertain options for a possible partial refund.possible Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] contacted Once Driven to purchase its services on 8/26/ Mr [redacted] vehicle was marketed and listed on Onceriven.com along with several social media outlets in an effort to assist him with the sale of his vehicle The most recent DMV title history search provided by the DMV database shows a title renewal on 4/26/ Once the title transfer for Mr [redacted] shows on the DMV database, Once Driven will refund Mr [redacted] per its refund guarantee which Mr [redacted] agreed to on 8/29/at 1:P.MEST Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] refund has not been processed due to no information supporting that a Title Transfer for his vehicle has occurred As of today (6/7/2016), there still is no Title Transfer reported via the National Motor Vehicle Title Information System database (NMVTIS) As of today (6/7/2016), Mr [redacted] last Title activity was reported on 12/21/when a lien was reported for the vehicle in question.If Mr [redacted] can provide sufficient proof that his car has been sold, and his title has transferred ownership, Once Driven will be more than happy to accept his refund request If it is discovered that Mr [redacted] vehicle was sold within the first days of listing his vehicle with Once Driven, Mr [redacted] would be entitled to a refund of $($minus the $processing fee).Sincerely, [redacted] Quality Assurance Manager
As of 9/9/Ms [redacted] Corvette title still has not been reported from the DMV as transferred, thus making Ms [redacted] refund request invalid Below is the detailed vehicle history for Ms [redacted] Corvette Once Ms [redacted] title transfer is reported as being transferred within the 45-Days of listing with Once Driven, we will gladly refund the account.Sincerely, [redacted] Quality Assurance ManagerBelow are the historical events for this vehicle listed in chronological orderAny discrepancies will be in bold text.Report Run Date:September 9, 9:15:EDTVehicle:Chevrolet Corvette ( [redacted] )
The phone number listed in Mr***'s complaint message was added to the Once Driven Do-Not-Call database on 5/25/2016, and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My area code is [redacted] This has no bearing on the business practice of contacting people who have indicated that they do not wish to receive unsolicited marketing as [redacted] is not based on an area codeWhen I called to ask for a manager to voice my concerns to, I was sent in loops and told I am not able to talk to a manager and a manager will not call me back Regards, [redacted]
Unfortunately, Ms [redacted] is not eligible for a refund with Once Driven Her vehicle was not sold by other means within the first days of listing with Once Driven I have provided a copy of the recording where Ms [redacted] was read (and agreed to) the Once Driven 45-Day refund guarantee On 10/14/2016, Ms [redacted] was alerted that the recording of her agreeing to the refund terms was verified, and that she was not eligible for a refund She then threatened to call her bank and reverse the charges At that point, communication with Ms [redacted] ceased Per the Once Driven refund guarantee, Once Driven will continue to market Ms***'s vehicle until it is sold at no additional fee At the time of this email reply, Ms***'s Volkswagen has been viewed by potential buyers.Sincerely, [redacted] Quality Assurance Manager