Mr [redacted] valid refund request was submitted to Once Driven on 9/29/ His refund has been processed in the amount of $($minus the $processing fee), and will be back to his credit card account within 3-business days On behalf of Once Driven, we appreciate the opportunity to respond to this complaint.Sincerely, [redacted] Quality Assurance Manager
The phone number referenced in Mr [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.Sincerely, [redacted] Quality Assurance Manager
The phone number listed in the complainants message has been added to the Do-Not-Call database, and will not be contacted again Once Driven apologizes for any inconvenience.Sincerely, [redacted] Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Refunding half of my payment was a very respectable customer service move on OnceDriven's part I think this shows that they are a reliable and sensible company that may only have a few glitches There is no perfect company on earth.My situation was for a boat and not for a car, which has a much different market and timing to market Maybe one day, the rules of engagement for boat sales could be different from car sales Selling boats in the winter takes much longer Cars don't have this seasonal effect as much Regards, [redacted]
I have attached a copy of the NMVTIS report for Mr [redacted] vehicle This information clearly shows that Mr [redacted] vehicle has had no title tranfer since 12/21/2015, making him ineligible for a refund from Once Driven based on the 45-Day Guarantee guidelines (also attached).Thank you for allowing us the opportunity to respond.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe company, OnceDriven should make it very clear that the services they offer differ in no way from any of the other online services in which you can list your car for saleThey offer no additional advantage besides costing $for no reason Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will accept the $refund Regards, [redacted]
The phone number listed with Mr [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] Sincerely, [redacted] Quality Assurance Manager
On 7/28/at 7:P.MEST a refund was issued from Once Driven in the amount of $ This refund was processed back to Mr [redacted] credit card account ending with *** The card mentioned is the same card account used to purchase the service from Once Driven If Mr [redacted] is not seeing a credit for that amount from Once Driven or Longwood Industries, we will need to speak with a representative from the cardholders bank Sincerely, [redacted] Customer Service Manager
The phone number provided by Mr [redacted] has been added to the Once Driven Do-Not-Call Database, and will not be contacted again On behalf of Once Driven, we apologize for any convenience to Mr***.Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] phone number listed in the complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again Once Driven apologizes for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurnance Manager
Based on the response from Ms [redacted] , she will not eligible for a refund at this time Per the Once Driven agreement, we will continue to market her vehicle until it is sold.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for removing my number from your database, however, what about my wasted time from all of your excessive calls? Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have called [redacted] on three separate occasionsI can not tell you dates and times because it is an automated call that some how triggers my Voice mail, then they leave a message on my Voice mail
The phone number provided by Mr [redacted] in his complaint was added to the Once Driven Do-Not-Call database on 3/16/at 6:P.MEST., and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
Good Afternoon,On 9/23/I responded to Ms [redacted] s complaint with the following:In order to process Ms [redacted] s refund, I will need to obtain the first digits of her credit card number used to purchase her service with Once Driven The card account on file with Once Driven ends with *** Once we are able to obtain the card information, we will immediately process her refundIf Ms [redacted] has provided the card information, I have not seen it, thus, the refund has not been successfully processed.Once the required information is obtained, her refund will be processed immediately, [redacted] Quality Assurance Manager
When Mr [redacted] listed his motorcycle with Once Driven on 10/6/2016, he agreed to allow Once Driven to list his motorcycle with Once Driven until it was sold He also was read and agreed to the Once Driven 45-Day Money Back Guarantee policy which does allow for a refund (minus the $ processing fee) if his vehicle is sold to a buyer not delivered by Once Driven at any time within the first days of listing his motorcycle with Once Driven.Unfortunately, Mr [redacted] is not eligible for a refund from Once Driven at this time If he does sell his motorcycle to a buyer not delivered from Once Driven within the first days of his listing, Once Driven will gladly process his refund request Until that time, Once Driven will continue to market Mr [redacted] 's motorcycle until it is sold.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with Mr [redacted] complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action, cease this unsolicited business practice and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] purchased and placed her listing for her 5th wheel with Once Driven on 9/15/ Since that time, potential buyers have viewed her listing on www.oncedriven .com The website is most certainly real, and Ms [redacted] 's vehicle is being marketed (as promised) when she signed up with us Per the Once Driven 45-Day Money-Back guarantee, Ms [redacted] would be eligible for a refund anytime within the first days of listing with Once Driven, if she sells her vehicle to a buyer not delivered by Once Driven In addition, I have provided a direct link to Ms [redacted] 's listing on [redacted] and [redacted] below for her convenience.Unfortunately, Ms [redacted] is not eligible for a refund Once Driven will continue to aggressively market her vehicle until it is sold[redacted] Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] valid refund request was submitted to Once Driven on 9/29/ His refund has been processed in the amount of $($minus the $processing fee), and will be back to his credit card account within 3-business days On behalf of Once Driven, we appreciate the opportunity to respond to this complaint.Sincerely, [redacted] Quality Assurance Manager
The phone number referenced in Mr [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.Sincerely, [redacted] Quality Assurance Manager
The phone number listed in the complainants message has been added to the Do-Not-Call database, and will not be contacted again Once Driven apologizes for any inconvenience.Sincerely, [redacted] Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Refunding half of my payment was a very respectable customer service move on OnceDriven's part I think this shows that they are a reliable and sensible company that may only have a few glitches There is no perfect company on earth.My situation was for a boat and not for a car, which has a much different market and timing to market Maybe one day, the rules of engagement for boat sales could be different from car sales Selling boats in the winter takes much longer Cars don't have this seasonal effect as much Regards, [redacted]
I have attached a copy of the NMVTIS report for Mr [redacted] vehicle This information clearly shows that Mr [redacted] vehicle has had no title tranfer since 12/21/2015, making him ineligible for a refund from Once Driven based on the 45-Day Guarantee guidelines (also attached).Thank you for allowing us the opportunity to respond.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe company, OnceDriven should make it very clear that the services they offer differ in no way from any of the other online services in which you can list your car for saleThey offer no additional advantage besides costing $for no reason Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will accept the $refund Regards, [redacted]
The phone number listed with Mr [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] Sincerely, [redacted] Quality Assurance Manager
On 7/28/at 7:P.MEST a refund was issued from Once Driven in the amount of $ This refund was processed back to Mr [redacted] credit card account ending with *** The card mentioned is the same card account used to purchase the service from Once Driven If Mr [redacted] is not seeing a credit for that amount from Once Driven or Longwood Industries, we will need to speak with a representative from the cardholders bank Sincerely, [redacted] Customer Service Manager
The phone number provided by Mr [redacted] has been added to the Once Driven Do-Not-Call Database, and will not be contacted again On behalf of Once Driven, we apologize for any convenience to Mr***.Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] phone number listed in the complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again Once Driven apologizes for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurnance Manager
Based on the response from Ms [redacted] , she will not eligible for a refund at this time Per the Once Driven agreement, we will continue to market her vehicle until it is sold.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for removing my number from your database, however, what about my wasted time from all of your excessive calls? Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have called [redacted] on three separate occasionsI can not tell you dates and times because it is an automated call that some how triggers my Voice mail, then they leave a message on my Voice mail
The phone number provided by Mr [redacted] in his complaint was added to the Once Driven Do-Not-Call database on 3/16/at 6:P.MEST., and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
Good Afternoon,On 9/23/I responded to Ms [redacted] s complaint with the following:In order to process Ms [redacted] s refund, I will need to obtain the first digits of her credit card number used to purchase her service with Once Driven The card account on file with Once Driven ends with *** Once we are able to obtain the card information, we will immediately process her refundIf Ms [redacted] has provided the card information, I have not seen it, thus, the refund has not been successfully processed.Once the required information is obtained, her refund will be processed immediately, [redacted] Quality Assurance Manager
When Mr [redacted] listed his motorcycle with Once Driven on 10/6/2016, he agreed to allow Once Driven to list his motorcycle with Once Driven until it was sold He also was read and agreed to the Once Driven 45-Day Money Back Guarantee policy which does allow for a refund (minus the $ processing fee) if his vehicle is sold to a buyer not delivered by Once Driven at any time within the first days of listing his motorcycle with Once Driven.Unfortunately, Mr [redacted] is not eligible for a refund from Once Driven at this time If he does sell his motorcycle to a buyer not delivered from Once Driven within the first days of his listing, Once Driven will gladly process his refund request Until that time, Once Driven will continue to market Mr [redacted] 's motorcycle until it is sold.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with Mr [redacted] complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action, cease this unsolicited business practice and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] purchased and placed her listing for her 5th wheel with Once Driven on 9/15/ Since that time, potential buyers have viewed her listing on www.oncedriven .com The website is most certainly real, and Ms [redacted] 's vehicle is being marketed (as promised) when she signed up with us Per the Once Driven 45-Day Money-Back guarantee, Ms [redacted] would be eligible for a refund anytime within the first days of listing with Once Driven, if she sells her vehicle to a buyer not delivered by Once Driven In addition, I have provided a direct link to Ms [redacted] 's listing on [redacted] and [redacted] below for her convenience.Unfortunately, Ms [redacted] is not eligible for a refund Once Driven will continue to aggressively market her vehicle until it is sold[redacted] Sincerely, [redacted] Quality Assurance Manager