Mr [redacted] phone number listed in his complaint message was added to the Once Driven Do-Not-Call Database at 10:A.MEST today 6/9/2016, and will not be contacted again On behalf of Once Driven, we apologize for the inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have provided proof of sale of the vehicle several times to the business including a notice of transfer and release of liability that the dealership gave me when I sold them the vehicle, I have attached the file above, this file was faxed and emailed to them on three occasions Regards, [redacted]
Ms [redacted] refund was processed today in the amount of $($minus the $processing fee) Ms [redacted] will need to allow 3-business days for the refund to appear back to her original method of payment.On behalf of Once Driven we apologize for the delay in refunding Ms [redacted] funds.Sincerely, [redacted] Quality Assurance Manager
The proof of sale provided by Ms [redacted] has been accepted, and Once Driven will be processing her refund as soon as we are able to obtain her card information Since Ms [redacted] listing was active over days ago, her card information has been purged The only information I have regarding her account are the last digits of her card account and the expiration date If Ms [redacted] will please provide Once Driven with the first digits of her card account ending with [redacted] and an expiration date of ***, we will process her refund for $immediately.Sincerely, [redacted] Quality Assurance Manager
The phone number listed along with Mr [redacted] complaint has been added to Once Driven's Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Did get the refund once the Manager got involved Only took him days Regards, [redacted]
Mr [redacted] 's refund was processed today The refund of $($minus the $processing fee) will be back to his original method of payment within 3-business days On behalf of Once Driven, we apologize for the delayed refund.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No, I will not provide my phone numberWe both know that it was gathered from [redacted] , the same as all other complaints on hereExactly what do you hope to gain by feigning ignorance on this matter? I'm glad to see that you admit that you don't care about the Do Not Call listPlease be advised that I have forwarded this complaint to the Commonwealth of Virginia State Corporation Commission and the Internal Revenue Service for investigation of tax exemption fraud Regards, [redacted] *
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.the online refund procedure requires a number of unnecessary steps in order to remain eligible for a refund, I followed every single step, EXACTLY as requested and did everything as I was asked to doThis included the proof of salethe vehicle was sold on *** back in February and shipped to a gentleman named [redacted] who lives in [redacted] At that time I sent over the [redacted] item number, the [redacted] submitted deposit information and the several other supporting documents that I was able to screenshot and submit That was nearly months and now and unfortunalty [redacted] doesn't preserve data from sales made that long agoThe bottom line is, I payed for your lousy servicethen I sold my vehicle without any help from you or your staffthey never even called me a single time with a lead or an interested buyerNOW I deserve a refundwhatever you need to do to verify the saleYOU NEED TO DO! is your business doing that bad that you want to rob innocent people of their hard earned money? its bad enough I have to pay for a processing feeyou people did absolutely NOTHING to help me get that car sold.Regards, [redacted]
The phone number listed with Mr [redacted] ' complaint was added to the Once Driven Do-Not-Call database on 7/22/2016, and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
To whom it may concern: If you could please forward the number at which you were contacted, I can then investigate the matter to determine where your number was obtained and how and when you were contacted It is important to note that nonprofits are permitted to contact DNC numbers Thank you for reaching out to us and giving us an opportunity to respond Sincerely, [redacted] Quality Assurance Manager
Ms [redacted] ( [redacted] ) phone number provided has been added to the Do-Not-Call database and will not be contacted again Once Driven apologizes for any inconvenience.Sincerely, [redacted] Customer Service Manager
When Mr. [redacted] purchased his listing with Once Driven on 7/14/2015, he agreed to Once Driven's 45-Day Money Back Guarantee policy before his payment of $189 was processed. Mr. [redacted] was also forwarded a direct link to his listing which also has direct access to Once Driven's 45-Day Money Back... Guarantee. I have attached a link to Once Driven's refund policy for Mr. ***'s convenience. [redacted] Had Mr. [redacted] sold his Cadillac on his own within the first 45 days of listing his vehicle with Once Driven, he certainly would have been eligible for a refund of $160 ($189 minus the $29 processing fee). As agreed to on July 14th , Once Driven will continue to list Mr. ***'s Cadillac for him at no additional fee.Sincerely, [redacted] Customer Service Manager
The phone number provided by Mr [redacted] in his complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.On behalf of Once Driven we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
Once Driven has read Mr [redacted] complaint and appreciates the opportunity to respond Mr [redacted] stated that the guarantee was in "fine print" Before Mr [redacted] payment was processed, the Once Driven 45-Day Guarantee was explained in detail and Mr [redacted] clearly agreed to the terms before his credit card was processed In addition, Mr [redacted] was sent a confirmation email which has a direct link to its refund policy Considering the only contact Mr [redacted] has had with Once Driven was to set up (and pay) for his listing with Once Driven on 8/12/2016, I am not quite sure where his assertion that Once Driven is a scam arrived When Mr [redacted] spoke with Once Driven on 8/17/2016, his refund request was denied due to him agreeing to the 45-Day Guarantee on 8/12/ After it was explained that he was not eligible for a refund, Mr [redacted] then stated that he had already started the charge back process with his bank In light of those comments, Once Driven will not be processing a refund of Mr [redacted] payment since his bank will most likely make his funds available.If Mr [redacted] does change his mind about charging back his payment, and sells his Yamaha to a buyer not provided by Once Driven within the first days, he would be eligible for a refund of $minus the $processing fee that he agreed to on 8/12/2016.On behalf of Once Driven, we wish Mr [redacted] the best of luck in selling his MotorcycleSincerely, [redacted] Quality Assurance Manager
When Mr [redacted] purchased his listing with Once Driven on 4/23/2015, he was read (and agreed to) Once Driven's refund policy statement before being charged for the $service fee Mr [redacted] was also sent a confirmation email, along with the photo instructions email on 4/23/to the same email address listed in his complaint The email account provided by Mr [redacted] did receive these emails on 4/23/2015.Unfortunately, Mr [redacted] is not eligible for a refund since he has not sold his vehicle by other means within the 45-Day Guarantee Date If Mr [redacted] had sold his vehicle through another source within the first days of listing with Once Driven, he would have been eligible for a refund of $($minus the $processing fee) For everyone's convenience, I have put a direct link to Once Driven's 45-Day Guarantee for review[redacted] Per the 45-Day Money Back Guarantee agreement, Once Driven will continue to list Mr***'s vehicle at no additional expense to him until his vehicle has sold.Sincerely,
Mr [redacted] did send in a handwritten Bill Of Sale for the sale of his motorcycle After further review, Once Driven has accepted this paperwork as a validated form for his proof of sale, and has refunded his service fee minus the $processing fee The refund of $was processed today, and will appear back on his credit card account ending with within 3-business days.Sincerely, [redacted] Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] 's phone number provided with his response has been added to the Once Driven Do-Not-Call database, and will not be contacted again Once Driven apologizes for any inconvenience to Mr [redacted] ,Sincerely, [redacted] Customer Service Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Company promised to market my vehicle for sale and only added an entry to their website that does not come up in any search engines so therefore uselessCompany misrepresented how they were going to market my car and told me they had buyers lined upIf they had told me what they were going to do, I would not have purchased their useless services I purchased the services of a company to sell my vehicle and they have not made any effort to do so I PAID for service and got NOTHING I would still like my money back from this fraudulent company Regards, [redacted] ***
Mr [redacted] phone number listed in his complaint message was added to the Once Driven Do-Not-Call Database at 10:A.MEST today 6/9/2016, and will not be contacted again On behalf of Once Driven, we apologize for the inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have provided proof of sale of the vehicle several times to the business including a notice of transfer and release of liability that the dealership gave me when I sold them the vehicle, I have attached the file above, this file was faxed and emailed to them on three occasions Regards, [redacted]
Ms [redacted] refund was processed today in the amount of $($minus the $processing fee) Ms [redacted] will need to allow 3-business days for the refund to appear back to her original method of payment.On behalf of Once Driven we apologize for the delay in refunding Ms [redacted] funds.Sincerely, [redacted] Quality Assurance Manager
The proof of sale provided by Ms [redacted] has been accepted, and Once Driven will be processing her refund as soon as we are able to obtain her card information Since Ms [redacted] listing was active over days ago, her card information has been purged The only information I have regarding her account are the last digits of her card account and the expiration date If Ms [redacted] will please provide Once Driven with the first digits of her card account ending with [redacted] and an expiration date of ***, we will process her refund for $immediately.Sincerely, [redacted] Quality Assurance Manager
The phone number listed along with Mr [redacted] complaint has been added to Once Driven's Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Did get the refund once the Manager got involved Only took him days Regards, [redacted]
Mr [redacted] 's refund was processed today The refund of $($minus the $processing fee) will be back to his original method of payment within 3-business days On behalf of Once Driven, we apologize for the delayed refund.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No, I will not provide my phone numberWe both know that it was gathered from [redacted] , the same as all other complaints on hereExactly what do you hope to gain by feigning ignorance on this matter? I'm glad to see that you admit that you don't care about the Do Not Call listPlease be advised that I have forwarded this complaint to the Commonwealth of Virginia State Corporation Commission and the Internal Revenue Service for investigation of tax exemption fraud Regards, [redacted] *
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.the online refund procedure requires a number of unnecessary steps in order to remain eligible for a refund, I followed every single step, EXACTLY as requested and did everything as I was asked to doThis included the proof of salethe vehicle was sold on *** back in February and shipped to a gentleman named [redacted] who lives in [redacted] At that time I sent over the [redacted] item number, the [redacted] submitted deposit information and the several other supporting documents that I was able to screenshot and submit That was nearly months and now and unfortunalty [redacted] doesn't preserve data from sales made that long agoThe bottom line is, I payed for your lousy servicethen I sold my vehicle without any help from you or your staffthey never even called me a single time with a lead or an interested buyerNOW I deserve a refundwhatever you need to do to verify the saleYOU NEED TO DO! is your business doing that bad that you want to rob innocent people of their hard earned money? its bad enough I have to pay for a processing feeyou people did absolutely NOTHING to help me get that car sold.Regards, [redacted]
The phone number listed with Mr [redacted] ' complaint was added to the Once Driven Do-Not-Call database on 7/22/2016, and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
To whom it may concern: If you could please forward the number at which you were contacted, I can then investigate the matter to determine where your number was obtained and how and when you were contacted It is important to note that nonprofits are permitted to contact DNC numbers Thank you for reaching out to us and giving us an opportunity to respond Sincerely, [redacted] Quality Assurance Manager
Ms [redacted] ( [redacted] ) phone number provided has been added to the Do-Not-Call database and will not be contacted again Once Driven apologizes for any inconvenience.Sincerely, [redacted] Customer Service Manager
When Mr. [redacted] purchased his listing with Once Driven on 7/14/2015, he agreed to Once Driven's 45-Day Money Back Guarantee policy before his payment of $189 was processed. Mr. [redacted] was also forwarded a direct link to his listing which also has direct access to Once Driven's 45-Day Money Back... Guarantee. I have attached a link to Once Driven's refund policy for Mr. ***'s convenience. [redacted] Had Mr. [redacted] sold his Cadillac on his own within the first 45 days of listing his vehicle with Once Driven, he certainly would have been eligible for a refund of $160 ($189 minus the $29 processing fee). As agreed to on July 14th , Once Driven will continue to list Mr. ***'s Cadillac for him at no additional fee.Sincerely, [redacted] Customer Service Manager
The phone number provided by Mr [redacted] in his complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.On behalf of Once Driven we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
Once Driven has read Mr [redacted] complaint and appreciates the opportunity to respond Mr [redacted] stated that the guarantee was in "fine print" Before Mr [redacted] payment was processed, the Once Driven 45-Day Guarantee was explained in detail and Mr [redacted] clearly agreed to the terms before his credit card was processed In addition, Mr [redacted] was sent a confirmation email which has a direct link to its refund policy Considering the only contact Mr [redacted] has had with Once Driven was to set up (and pay) for his listing with Once Driven on 8/12/2016, I am not quite sure where his assertion that Once Driven is a scam arrived When Mr [redacted] spoke with Once Driven on 8/17/2016, his refund request was denied due to him agreeing to the 45-Day Guarantee on 8/12/ After it was explained that he was not eligible for a refund, Mr [redacted] then stated that he had already started the charge back process with his bank In light of those comments, Once Driven will not be processing a refund of Mr [redacted] payment since his bank will most likely make his funds available.If Mr [redacted] does change his mind about charging back his payment, and sells his Yamaha to a buyer not provided by Once Driven within the first days, he would be eligible for a refund of $minus the $processing fee that he agreed to on 8/12/2016.On behalf of Once Driven, we wish Mr [redacted] the best of luck in selling his MotorcycleSincerely, [redacted] Quality Assurance Manager
When Mr [redacted] purchased his listing with Once Driven on 4/23/2015, he was read (and agreed to) Once Driven's refund policy statement before being charged for the $service fee Mr [redacted] was also sent a confirmation email, along with the photo instructions email on 4/23/to the same email address listed in his complaint The email account provided by Mr [redacted] did receive these emails on 4/23/2015.Unfortunately, Mr [redacted] is not eligible for a refund since he has not sold his vehicle by other means within the 45-Day Guarantee Date If Mr [redacted] had sold his vehicle through another source within the first days of listing with Once Driven, he would have been eligible for a refund of $($minus the $processing fee) For everyone's convenience, I have put a direct link to Once Driven's 45-Day Guarantee for review[redacted] Per the 45-Day Money Back Guarantee agreement, Once Driven will continue to list Mr***'s vehicle at no additional expense to him until his vehicle has sold.Sincerely,
Mr [redacted] did send in a handwritten Bill Of Sale for the sale of his motorcycle After further review, Once Driven has accepted this paperwork as a validated form for his proof of sale, and has refunded his service fee minus the $processing fee The refund of $was processed today, and will appear back on his credit card account ending with within 3-business days.Sincerely, [redacted] Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] 's phone number provided with his response has been added to the Once Driven Do-Not-Call database, and will not be contacted again Once Driven apologizes for any inconvenience to Mr [redacted] ,Sincerely, [redacted] Customer Service Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Company promised to market my vehicle for sale and only added an entry to their website that does not come up in any search engines so therefore uselessCompany misrepresented how they were going to market my car and told me they had buyers lined upIf they had told me what they were going to do, I would not have purchased their useless services I purchased the services of a company to sell my vehicle and they have not made any effort to do so I PAID for service and got NOTHING I would still like my money back from this fraudulent company Regards, [redacted] ***