On behalf of OnceDriven, thank you for contacting us regarding your concerns It is important to point out that if you were contacted by OnceDriven, you would have been contacted by a nonprofit organization that is permitted to reach out to a number on the National Do Not Call Registry With that said, we will absolutely ensure that no one from OnceDriven contacts you in the future Thank you for giving us an opportunity to respond and thank you in advance for providing additional information to assist us in this matter Once we hear back from you, we will immediately investigate and respond accordingly Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the email I received after payment was made to Once Driven over the phone and I did not misunderstand what the representative told me over the telephone Perhaps if they record the phone calls they could pull the tape Dear [redacted] , Thank you for choosing OnceDriven to help get your vehicle sold! Your payment of $was accepted on 02/17/Vehicle: [redacted] Asking Price: $11,Please log in and review your listing for accuracyPlease provide photo(s) of your vehicle as soon as possibleWe will begin talking to buyers about your vehicle immediatelyUsername: [redacted] Password: *** Your Account Representative is [redacted] , [redacted] *** [redacted] Lets get this vehicle sold! [redacted] Once Driven Vehicle Marketing Specialist Customer Support Hours: Mon-Fri 9a-8p Eastern Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Considering there have been numerous similar complaints in the past and yet you continue to ignore 'do not solicit' instructions
The phone number provided by Mr [redacted] has been added to Once Drivens Do-Not-Call database and will not be contacted again We apologize for any inconvenience.Sincerely, [redacted] Customer Service Manager
The phone number listed on Ms [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This pathetic response does not address this company's blatant disregard for the following Federal Law and adhering to the National Do Not Call listTheir entire business model is based upon violating this lawAs a telemarketer they are REQUIRED to purchase the National Do Not Call list, along with all the updates and verify that any seller they want to harass is not on this list BEFORE harassing them with repeated sales calls Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ My name is Mrs [redacted] and not *** In the original gorilla marketing calls made by Once Dirven’s marketing team I was guaranteed that I would be contacted by potential buyers I was never once contacted by any buyers I would have to be shown that individuals viewed my ad, specifically And, not accidentally came across them from a Facebook ad or because they appeared on a random search that was only schemed across Once again, I was never contacted by any potential buyers from Once Driven The only time that I was contacted by any one from Once Driven was a week after my ad was posted to try and tell me my selling price was too high and that I should reduce the price of my vehicle from $to $ Needless to say, I sold the car on my own for $ At this point I think it would be in the best interest of the Federal Attorney General to pursue a class action law suit against Once Driven for Fraud and for the Consumer Anti-Trust Act Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] You have in fact called me on the listed nimber bout a year ago when I was selling my supercharged xterra, you called me two weeks ago at [redacted] ***, and you had previously called me at [redacted] *** They constantly violate solicitation agreements through craigslistThe most recent xterra was only advertised on thereNot only do I check the "do not contact me with solicitation" boxI also include in my ads that I do not need help selling the vehicle, nor do I accept Pay PalThis company contacted me and left me a voicemail which I still have and I could easily provide to you guysFake call Via a blocked number, and anything they say contradictory to that is obviously a lie as I have the voicemail and call log showing it
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Per Once Driven's claim that they market vehicles to "thousands of buyers a week" , visits a day to their website (visits/days hardly qualifies as marketing The following is what they advertise they provide with the fee that I paid "Our team actively markets your vehicle to prospective buyersIt's essentially your own personal sales team Talk is cheapWe certainly don't think soWe talk to thousands of buyers and sellers every week Seriously, I have had more visits per day on Craig's List and it is free Additionally, I searched on facebook and do not see the listing The item is not being advertised as they agreed to They also claim to have to charge other outlets for advertising the vehicle in them What other outlets? Show me the listings and the charges you incurred for them Posting a few photos and text on a site is not marketing and a complete rip-off for I continue to pursue legal action and am filing the case in the district court this afternoon I will also continue to request a refund up until it is processed or we go to trial Additionally, many other individuals who have entered the same complaints as myself are joining me in my pursuits Regards, [redacted]
Per the Once Driven 45-Day Money Back Guarantee that Ms [redacted] agreed to on 11/10/when she purchased her listing, a refund is available if her vehicle had been sold within the first days of her listing date with Once Driven If Ms [redacted] has sold her vehicle within the guarantee parameters, Once Driven will be happy to verify the title transfer and refund her money Sincerely, [redacted] Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the refund Regards, [redacted] ***
Ms [redacted] requested her refund days after listing her Corvette with Once Driven Technically, this was an invalid refund request However, as a good faith gesture, Once Driven did allow Ms [redacted] to submit her refund request late, and offered a refund if the title transfer information for her sale could be provided Below, I have placed a link to Ms [redacted] title history for her Corvette [redacted] The last title transfer activity for her Corvette was on 5/28/ To be clear, emission inspections do not constitute a transferred title If Ms [redacted] has any additional title transfer information that can be provided, please have her attach any documents in a reply to our response.Sincerely, [redacted] Quality Assurance Manager
The phone number provided by Mr [redacted] has been added to the Once Driven Do-Not-Call database, and will not be contacted again We apologize for any inconvenience Mr [redacted] may have experienced.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with Ms. [redacted] complaint has been added to Once Driven's Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience.Sincerely, [redacted] Customer Service Manager
The phone number associated with Mr [redacted] 's complaint was added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] the card # they requested is [redacted] ------if that is not it they need to e-mail me----thank you
Per Mr[redacted] request, Once Driven has issued a 50% refund of $back to his original method of payment Mr[redacted] will need to allow 3-business days for the refund to appear back to his original method of payment.Sincerely, [redacted] Customer Service Manager
Mr [redacted] refund of $was processed on 2/29/ Please allow 3-business days for the refund to appear back to Mr [redacted] original method of payment On behalf of Once Driven, we apologize for the delay of his Mr [redacted] refund.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The CA DMV confirmed the car is no longer registered to me as I provided the DMV as well as Once Driven with the Transfer and Release of Liability of the car It is not possible for the Seller to be in charge of when or if the Buyer chooses to register the carNowhere in your Terms & Conditions is that stated I met your criteria for the refund, as follows:To be eligible to request a refund: - Sellers must provide a photo within calendar days of si- Sellers must request the refund within the first days of si- Sellers must sell the vehicle to buyer not delivered by OnceDriven - Sellers must provide verification of sale of the vehicle Regards, [redacted]
Unless Mr [redacted] has a different phone number that was not included in his original complaint message that was contacted, the phone number listed in his original complaint message has not been contacted since the phone number was added to the Once Driven Do-Not-Call database on 5/25/2016.Sincerely, [redacted] Quality Assurance Manager
On behalf of OnceDriven, thank you for contacting us regarding your concerns It is important to point out that if you were contacted by OnceDriven, you would have been contacted by a nonprofit organization that is permitted to reach out to a number on the National Do Not Call Registry With that said, we will absolutely ensure that no one from OnceDriven contacts you in the future Thank you for giving us an opportunity to respond and thank you in advance for providing additional information to assist us in this matter Once we hear back from you, we will immediately investigate and respond accordingly Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the email I received after payment was made to Once Driven over the phone and I did not misunderstand what the representative told me over the telephone Perhaps if they record the phone calls they could pull the tape Dear [redacted] , Thank you for choosing OnceDriven to help get your vehicle sold! Your payment of $was accepted on 02/17/Vehicle: [redacted] Asking Price: $11,Please log in and review your listing for accuracyPlease provide photo(s) of your vehicle as soon as possibleWe will begin talking to buyers about your vehicle immediatelyUsername: [redacted] Password: *** Your Account Representative is [redacted] , [redacted] *** [redacted] Lets get this vehicle sold! [redacted] Once Driven Vehicle Marketing Specialist Customer Support Hours: Mon-Fri 9a-8p Eastern Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Considering there have been numerous similar complaints in the past and yet you continue to ignore 'do not solicit' instructions
The phone number provided by Mr [redacted] has been added to Once Drivens Do-Not-Call database and will not be contacted again We apologize for any inconvenience.Sincerely, [redacted] Customer Service Manager
The phone number listed on Ms [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This pathetic response does not address this company's blatant disregard for the following Federal Law and adhering to the National Do Not Call listTheir entire business model is based upon violating this lawAs a telemarketer they are REQUIRED to purchase the National Do Not Call list, along with all the updates and verify that any seller they want to harass is not on this list BEFORE harassing them with repeated sales calls Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ My name is Mrs [redacted] and not *** In the original gorilla marketing calls made by Once Dirven’s marketing team I was guaranteed that I would be contacted by potential buyers I was never once contacted by any buyers I would have to be shown that individuals viewed my ad, specifically And, not accidentally came across them from a Facebook ad or because they appeared on a random search that was only schemed across Once again, I was never contacted by any potential buyers from Once Driven The only time that I was contacted by any one from Once Driven was a week after my ad was posted to try and tell me my selling price was too high and that I should reduce the price of my vehicle from $to $ Needless to say, I sold the car on my own for $ At this point I think it would be in the best interest of the Federal Attorney General to pursue a class action law suit against Once Driven for Fraud and for the Consumer Anti-Trust Act Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] You have in fact called me on the listed nimber bout a year ago when I was selling my supercharged xterra, you called me two weeks ago at [redacted] ***, and you had previously called me at [redacted] *** They constantly violate solicitation agreements through craigslistThe most recent xterra was only advertised on thereNot only do I check the "do not contact me with solicitation" boxI also include in my ads that I do not need help selling the vehicle, nor do I accept Pay PalThis company contacted me and left me a voicemail which I still have and I could easily provide to you guysFake call Via a blocked number, and anything they say contradictory to that is obviously a lie as I have the voicemail and call log showing it
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Per Once Driven's claim that they market vehicles to "thousands of buyers a week" , visits a day to their website (visits/days hardly qualifies as marketing The following is what they advertise they provide with the fee that I paid "Our team actively markets your vehicle to prospective buyersIt's essentially your own personal sales team Talk is cheapWe certainly don't think soWe talk to thousands of buyers and sellers every week Seriously, I have had more visits per day on Craig's List and it is free Additionally, I searched on facebook and do not see the listing The item is not being advertised as they agreed to They also claim to have to charge other outlets for advertising the vehicle in them What other outlets? Show me the listings and the charges you incurred for them Posting a few photos and text on a site is not marketing and a complete rip-off for I continue to pursue legal action and am filing the case in the district court this afternoon I will also continue to request a refund up until it is processed or we go to trial Additionally, many other individuals who have entered the same complaints as myself are joining me in my pursuits Regards, [redacted]
Per the Once Driven 45-Day Money Back Guarantee that Ms [redacted] agreed to on 11/10/when she purchased her listing, a refund is available if her vehicle had been sold within the first days of her listing date with Once Driven If Ms [redacted] has sold her vehicle within the guarantee parameters, Once Driven will be happy to verify the title transfer and refund her money Sincerely, [redacted] Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the refund Regards, [redacted] ***
Ms [redacted] requested her refund days after listing her Corvette with Once Driven Technically, this was an invalid refund request However, as a good faith gesture, Once Driven did allow Ms [redacted] to submit her refund request late, and offered a refund if the title transfer information for her sale could be provided Below, I have placed a link to Ms [redacted] title history for her Corvette [redacted] The last title transfer activity for her Corvette was on 5/28/ To be clear, emission inspections do not constitute a transferred title If Ms [redacted] has any additional title transfer information that can be provided, please have her attach any documents in a reply to our response.Sincerely, [redacted] Quality Assurance Manager
The phone number provided by Mr [redacted] has been added to the Once Driven Do-Not-Call database, and will not be contacted again We apologize for any inconvenience Mr [redacted] may have experienced.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with Ms. [redacted] complaint has been added to Once Driven's Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience.Sincerely, [redacted] Customer Service Manager
The phone number associated with Mr [redacted] 's complaint was added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] the card # they requested is [redacted] ------if that is not it they need to e-mail me----thank you
Per Mr[redacted] request, Once Driven has issued a 50% refund of $back to his original method of payment Mr[redacted] will need to allow 3-business days for the refund to appear back to his original method of payment.Sincerely, [redacted] Customer Service Manager
Mr [redacted] refund of $was processed on 2/29/ Please allow 3-business days for the refund to appear back to Mr [redacted] original method of payment On behalf of Once Driven, we apologize for the delay of his Mr [redacted] refund.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The CA DMV confirmed the car is no longer registered to me as I provided the DMV as well as Once Driven with the Transfer and Release of Liability of the car It is not possible for the Seller to be in charge of when or if the Buyer chooses to register the carNowhere in your Terms & Conditions is that stated I met your criteria for the refund, as follows:To be eligible to request a refund: - Sellers must provide a photo within calendar days of si- Sellers must request the refund within the first days of si- Sellers must sell the vehicle to buyer not delivered by OnceDriven - Sellers must provide verification of sale of the vehicle Regards, [redacted]
Unless Mr [redacted] has a different phone number that was not included in his original complaint message that was contacted, the phone number listed in his original complaint message has not been contacted since the phone number was added to the Once Driven Do-Not-Call database on 5/25/2016.Sincerely, [redacted] Quality Assurance Manager