The phone number associated with Ms [redacted] 's complaint was added to the Once Driven Do-Not-Call database on 7/7/and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Ms [redacted] .Sincerely, [redacted] Quality Assurance Manager
If Mr [redacted] was contacted by OnceDriven, he was contacted by a non-profit organization Non-profit organizations are exempt from being required to subscribe to the National DNC list That being said, as previously mentioned, his request not to be contacted is being respected Thank you for giving us an opportunity to respond Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reviewing Mr[redacted] account with Once Driven, it appears that he has not sold his boat, nor asked for any additional assistance from Once Driven since listing with us in November Is Mr [redacted] boat still available?Once a response to this inquiry is made, Once Driven will respond accordingly.OnceDriven was notified on 1/that the boat was sold The boat was actually transferred to the new owner and cash settled on 1/9/ I can provide bill of sale if needed OnceDriven did not respond to the notification until 1/ Understood at it crossed a weekend.None of this is the point Based on OnceDiven's response, I can tell that they will not try to satisfy my request by "doing better business" Reminder: I was told directly by the sales associate that "OnceDriven already has buyers/clients waiting to buy my boat otherwise it would have been a waste of time for them to contact me." As such and since I never received one contact, buyer, client or anything from OnceDriven, that would clearly make their claim false Therefore, advertisement I request that their sales associate be directed to not embellish in order to make sales Assuming these phone calls are recorded, you could go back and replay the statements.And since I was falsely 'driven' by OnceDriven, I requested a 50% reimbursement Half my fault agreed Sincerely, Regards, [redacted]
The refund for Mr [redacted] listing has been refunded today The refund of $($minus the $processing fee) will be back to his original method of payment within 3-business days On behalf of Once Drive, we apologize for the delay.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although the response does resolve the issue of the money that was owed to me, I feel that they only resolved this issue because the Revdex.com got involved I have attached a file that was sent to them in a earlier email that is dated In addition, I had filled out the forms they requested online over months ago and still received no refund, nowhere on their online form was the above document requested and it is only by luck that I retained it for my records I discussed this with one of their customer service reps and her response was essentially, "yes, I know that we did not ask for it in our forms online but we actually are asking for it now and if you don't have it then you will not be refunded." At that time I faxed the form to her immediately, two days later she said she never received it They I sent an email with it, which is attached and dated, still no response It is obvious that this company is just looking to get people to fight for their refunds and those that give up add the the companies bottom line They are crooked and I have proven that they are lying [redacted] ** Regards, [redacted]
The phone number associated with Ms [redacted] complaint was added to the Once Driven Do-Not-Call database on 7/20/2016, and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Ms***.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We apologize if Mr [redacted] has been inconvenienced If he was contacted by OnceDriven, he was contacted by a non-profit organization Non-profit organizations are exempt from being required to subscribe to the National DNC *** With that said, as previously mentioned, his request not to be contacted is being respected Thank you for giving us an opportunity to respondSincerely, [redacted] Quality Assurance Meeting
After reviewing Mr [redacted] account with Once Driven, it has been determined that (in a good faith effort) Once Driven will accept Mr [redacted] refund request due to lack of response from its potential buyers A refund of $will be issued once a card number is provided by the customer to perform the refund The card account used to pay for Mr [redacted] listing (card ending with ***) is showing as an invalid card If Mr [redacted] can provide Once Driven with the card information, we will process his full refund immediately.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] -***
On behalf of Once Driven, I would like to apologize for Ms***'s experience with the Customer Service team Per Ms***'s request, Once Driven has processed her refund of $ This refund was processed on 7/27/and will be back to her card account within the next few days.Sincerely, [redacted] Customer Service Manager
The phone number associated with Mr [redacted] complaint was added to the Once Driven Do-Not-Call database on 6/28/2016, and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.To address Mr [redacted] assertion that our representative stated "Once Driven is a Revdex.com Accredited business" properly, I will need the name of the representative that spoke with him please The phone number lofor the phone number associated with this complaint shows no record of an inbound call being received Once Driven does not instruct its representatives to claim Accreditation with the Revdex.com in any way However, if Mr.; [redacted] can provide a different phone number where he may have called in from on 6/28/2016, I will be more than happy to research the phone records again.Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] purchased his listing with Once Driven on 8/16/ Before Mr [redacted] 's payment could be processed, he was read (and agreed to) Once Driven's 45-Day refund policy For the Revdex.com's convenience, I have supplied the recording of this call , where Mr [redacted] agrees to Once Driven's terms of service Had Mr [redacted] sold his motorcycle through a source not provided from Once Driven within the first days of listing with us, he would have been eligible for a refund Since his motorcycle has not sold, Once Driven will continue to list his motorcycle until it is sold At the time this response, Mr [redacted] 's listing has been reviewed by potential buyers times Once Driven will continue to aggressively marketing his motorcycle until it is sold.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with the [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] 's phone number [redacted] was added to the Do-Not-Call database for Once Driven on 11/17/at 32:P.MEST and will not be contacted again Once Driven apologizes for any inconvenience to Mr [redacted] .Sincerely, [redacted] Customer Service Manager
The phone number listed with Ms [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once Driven fails to distinguish between title transfer and registrationIn the state of ***, those are two separate eventswe transfered title [redacted] a long time agoThe fact that he didn't register the vehicle under his name for plates, etcshould have no bearing on my refundIn fact, your sales person clearly said it doesn't matter to whom or how I sell the car too ("even you ould donate it") In any case, the title is attachedStill, either you need to change the refund requirements, or you need to train your sales people to explicitly explain that you make the determination based on registration, not the title transferAgain in the state of [redacted] these are two independent events and one doesn't predicate the other! Regards, [redacted]
The phone number associated with Ms [redacted] 's complaint was added to the Once Driven Do-Not-Call database on 7/7/and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Ms [redacted] .Sincerely, [redacted] Quality Assurance Manager
If Mr [redacted] was contacted by OnceDriven, he was contacted by a non-profit organization Non-profit organizations are exempt from being required to subscribe to the National DNC list That being said, as previously mentioned, his request not to be contacted is being respected Thank you for giving us an opportunity to respond Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reviewing Mr[redacted] account with Once Driven, it appears that he has not sold his boat, nor asked for any additional assistance from Once Driven since listing with us in November Is Mr [redacted] boat still available?Once a response to this inquiry is made, Once Driven will respond accordingly.OnceDriven was notified on 1/that the boat was sold The boat was actually transferred to the new owner and cash settled on 1/9/ I can provide bill of sale if needed OnceDriven did not respond to the notification until 1/ Understood at it crossed a weekend.None of this is the point Based on OnceDiven's response, I can tell that they will not try to satisfy my request by "doing better business" Reminder: I was told directly by the sales associate that "OnceDriven already has buyers/clients waiting to buy my boat otherwise it would have been a waste of time for them to contact me." As such and since I never received one contact, buyer, client or anything from OnceDriven, that would clearly make their claim false Therefore, advertisement I request that their sales associate be directed to not embellish in order to make sales Assuming these phone calls are recorded, you could go back and replay the statements.And since I was falsely 'driven' by OnceDriven, I requested a 50% reimbursement Half my fault agreed Sincerely, Regards, [redacted]
The refund for Mr [redacted] listing has been refunded today The refund of $($minus the $processing fee) will be back to his original method of payment within 3-business days On behalf of Once Drive, we apologize for the delay.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although the response does resolve the issue of the money that was owed to me, I feel that they only resolved this issue because the Revdex.com got involved I have attached a file that was sent to them in a earlier email that is dated In addition, I had filled out the forms they requested online over months ago and still received no refund, nowhere on their online form was the above document requested and it is only by luck that I retained it for my records I discussed this with one of their customer service reps and her response was essentially, "yes, I know that we did not ask for it in our forms online but we actually are asking for it now and if you don't have it then you will not be refunded." At that time I faxed the form to her immediately, two days later she said she never received it They I sent an email with it, which is attached and dated, still no response It is obvious that this company is just looking to get people to fight for their refunds and those that give up add the the companies bottom line They are crooked and I have proven that they are lying [redacted] ** Regards, [redacted]
The phone number associated with Ms [redacted] complaint was added to the Once Driven Do-Not-Call database on 7/20/2016, and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Ms***.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We apologize if Mr [redacted] has been inconvenienced If he was contacted by OnceDriven, he was contacted by a non-profit organization Non-profit organizations are exempt from being required to subscribe to the National DNC *** With that said, as previously mentioned, his request not to be contacted is being respected Thank you for giving us an opportunity to respondSincerely, [redacted] Quality Assurance Meeting
After reviewing Mr [redacted] account with Once Driven, it has been determined that (in a good faith effort) Once Driven will accept Mr [redacted] refund request due to lack of response from its potential buyers A refund of $will be issued once a card number is provided by the customer to perform the refund The card account used to pay for Mr [redacted] listing (card ending with ***) is showing as an invalid card If Mr [redacted] can provide Once Driven with the card information, we will process his full refund immediately.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] -***
On behalf of Once Driven, I would like to apologize for Ms***'s experience with the Customer Service team Per Ms***'s request, Once Driven has processed her refund of $ This refund was processed on 7/27/and will be back to her card account within the next few days.Sincerely, [redacted] Customer Service Manager
The phone number associated with Mr [redacted] complaint was added to the Once Driven Do-Not-Call database on 6/28/2016, and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.To address Mr [redacted] assertion that our representative stated "Once Driven is a Revdex.com Accredited business" properly, I will need the name of the representative that spoke with him please The phone number lofor the phone number associated with this complaint shows no record of an inbound call being received Once Driven does not instruct its representatives to claim Accreditation with the Revdex.com in any way However, if Mr.; [redacted] can provide a different phone number where he may have called in from on 6/28/2016, I will be more than happy to research the phone records again.Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] purchased his listing with Once Driven on 8/16/ Before Mr [redacted] 's payment could be processed, he was read (and agreed to) Once Driven's 45-Day refund policy For the Revdex.com's convenience, I have supplied the recording of this call , where Mr [redacted] agrees to Once Driven's terms of service Had Mr [redacted] sold his motorcycle through a source not provided from Once Driven within the first days of listing with us, he would have been eligible for a refund Since his motorcycle has not sold, Once Driven will continue to list his motorcycle until it is sold At the time this response, Mr [redacted] 's listing has been reviewed by potential buyers times Once Driven will continue to aggressively marketing his motorcycle until it is sold.Sincerely, [redacted] Quality Assurance Manager
The phone number listed with the [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
Mr [redacted] 's phone number [redacted] was added to the Do-Not-Call database for Once Driven on 11/17/at 32:P.MEST and will not be contacted again Once Driven apologizes for any inconvenience to Mr [redacted] .Sincerely, [redacted] Customer Service Manager
The phone number listed with Ms [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely, [redacted] Quality Assurance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once Driven fails to distinguish between title transfer and registrationIn the state of ***, those are two separate eventswe transfered title [redacted] a long time agoThe fact that he didn't register the vehicle under his name for plates, etcshould have no bearing on my refundIn fact, your sales person clearly said it doesn't matter to whom or how I sell the car too ("even you ould donate it") In any case, the title is attachedStill, either you need to change the refund requirements, or you need to train your sales people to explicitly explain that you make the determination based on registration, not the title transferAgain in the state of [redacted] these are two independent events and one doesn't predicate the other! Regards, [redacted]