Look N Shoppe

Do not buy from this retailer. I have been waiting on an order for more than 6 months now. I have called once a month and they tell me the same thing that they will expedite the request and order is in transit. I finally got a partial refund but I'm sure I will never see the rest of the order. Plus there is no place on the website that says they are in China!!!

I ordered three pet beds on July 18 2020. Still not received. Account charged. Call but they won't refund and cancel order. Scam all the way
Order placed 7/18/2020
Supposedly shipped 7/31/2020
Bank account charged
Still have not received
Called them several times still no date for delivery.
Called 8/10/2020 and tried to cancel and get a refund they would not cancel until I receive the order and ship it back to them at my cost.
I just want my money back. I will refuse the shipment if it ever comes.
This business needs to be shut down.
I have been ripped off and I am disgusted.
Order# ***
Ordered from an ad on Instagram
Kicking myself for my stupidity and so disgusted
Total order was $110.70

Ordered 2 dog beds in May and arrived mid-July. No response to my e-mails. Terrible quality. Returned. Requested charges be reversed.
I had to spend over $25.00 to send the beds back. The company does not respond to e-mails. I need to have my charges reversed on my card. If I knew they would take 2 months to arrive I would not have ordered. They are of poor quality.

I ordered a pet bed on 5/7/2020 that I haven't received. They won't refund my money.
***
***

I really dont know where to start. I thought I was buying a $24.99 pet bed. Through the whole online process the screen said $24.99. When I got the conformation email my card was charged $87.00. But I love my dog. I have been trying just to find out where the item is and when it would be here for the first month. But as of 6/6/2020 all I want is a refund. They have refunded $21.40 twice. But that still leaves $44.20. And I want it all back. But they say they cant because it has shipped. The tracking says FedEx took it on 6/5/2020. It has said it was in transit since then. I have called them at least once a week. Called today still waiting on them to get back to me.

Ordered (2) m dog beds 6/272020 have not received them emailed them after I saw bad reviews to cancel *** vip subscription
Order#***
6/27/2020 (2) medium dog beds *** ea
Total *** paid with my Visa

Started in May on email for ship date.
Email with tracking numbers
No product yet. 7/14/20
04/20/20 LOOK N SHOPPE LL
***8, California
Purchase POS (PIN and Signature) 02:04 AM ***
Details
Posted Date 04/20/20
Reference *** LOOK N SHOPPE LL LOOK N SHOPPE***

*** A. (Look N Shoppe)

Jun 9, 2020, 12:54:09 PM EDT

Hi ***,

Thank you for reaching out to us! We're sorry for the delay in response. I understand that you still haven't received your order. Upon checking, it has been shipped out. Our typical delivery period is 3-5 business days for the product to be fulfilled and shipped, and another 7-10 business days for the delivery of the product. Aside from having a huge amount of orders for this item, all shipments are affected by the COVID-19 crisis which is why it has been delayed and delivery would take longer than usual.

Please know that this is beyond our control and of course, this is definitely not the experience we want you to have. Rest assured, you will still receive your order. We will monitor this for you and keep you posted. We appreciate your understanding.

Also, you placed an order for 1 XL and 3 XS bed. Unfortunately, we cannot modify an order after 24 hrs upon placing it. Instead of canceling the whole order, I'll be happy to give an additional 25% off of your purchase and you will still receive your order. Please let me know if that works for you.

See this link to track your order: ***
Please let me know if you have further questions.

Thanks,
*** A.
Customer Satisfaction Wizard
(XXX) XXX-XXXX

I've experienced the same multiple problems as others. Now I received the wrong size, the company once again claims no responsibility, no exchanges.
Order date May 9th, billed $87 to my Visa. I've exchanged approximately 20 emails with *** M, customer wizard, Incident #***. It took until July to receive the order. The ad said $39 for anti-anxiety beds; when you selected your size it failed to inform that the price changed until you entered submit. I already started the ongoing emails and in 2 of them canceled my membership; yet, I was charged, *** said I would be refunded the charge. *** claims on June 24th it was refunded as of today 7/14 my credit card company states it has not been done. Due to my experiences with the company at that point I tried to cancel the order; *** replied you only had 24 hours to cancel.No where in any of advert or ordering process was this stated. When the package arrived I received a small, I ordered an extra large. *** replied no exchanges could be made because I already received the small. I couldn't cancel my order and I couldn't know they were sending me the wrong size before hand. Every email I received *** states they have no responsibility for any of these problems. She offered in total a 50% discount the price would then be $43.50 which is still above the original advertised price of $39, and she expects me to accept this. I have a Doberman a small literary does nothing to help him. I believe fraud is an appropriate charge; I understand the Revdex.com tries to settle the dispute. I'm hoping for this outcome but, would appreciate guidance if they fail to comply. Forgive me I have experienced practically 3 months of struggling with this company.
I am requesting the extra large bed I ordered, the refund posted to my bank, possibly the 2nd % off offered, and a postage paid return label for send the small back. All in a timely manner.

I ordered 3 beds for my dogs back in late aprilof 2020, they were supposed to be on sale yet my total was 189$. Then the site says shipping is 2 to 3 weeks, cool except it took till july 3rd to get me just 1 of the 3 beds. (Shipped from china) After numerous emails with the company they gave me a second tracking number. (Shipped from Indiana) which I received today to see it is once again just 1 dog bed.
So they took and refused to refund money untill I ship all 3 beds back. But have only shipped me 2 of 3 and only after I got on them for false advertisement. Do not buy from this company. They will rip you off

I ordered a dog bed in may venmo pd $41. NEVER RECIEVED!
Was charged $12.47 june 8th & july 8th. NEITHER CHARGE AUTHORIZED!!
I never recieved product and been charged 2 ADDITIONAL times for nothing...

I ordered the calming dog bed on 4/17/20. As of 7/4/20 I haven't received my dog bed.
I placed my order for a calming dog bed on 4/17/20. I received an email letting me know about the tracking number on 4/22/20. When I looked up the tracking number it said that the dog bed is being shipped from China. I don't understand why it was being sent from there. On 5/16/20 I sent an email following up to why I haven't received my dog bed. On 6/2/20 Alvin from customer service responded to let me know that the dog bed has been shipped. I clicked on the tracking button and it said that the bed was still in China. I emailed customer service again on 6/9/20, letting them know that I haven't received the dog bed. Pat responded to me on 6/15/20 saying that the bed was shipped an now it is in Los Angeles. It has been in LA since 5/25/20 and it is now 7/4/20. I have requested for a full refund of $43.97 and haven't seen the money put back in my account. This company is very misleading. It should not take 3 months to get anything I demand my money back from them and they are not responding back to me. This is bad customer service and I have reached out to them several times and all they would say is that the dog bed has been shipped. Pat told me that she would give me 25% back but I don't want it since it has been 3 months. I want a full refund back. Also noticed that there are alot of complaints from other people about this company Look N Shoppe that have the same issue I am having. I have attached some documentation for you to review.

I paid for a dog bed on May 15. It still has not arrived. I would like a refund, please.
MAY 15 2020
LOOK N SHOPPE ***
Amount: negative eighty seven dollars- $87.00

Still have not received the dog bed. Would like a refund.

Luxury Anti Anxiety pet bed...$87.00.
Ordered April 14 2020
Order # ***
I ordered it to be delivered to Cloudy Dzierzek...never recieved.
I have called them 6 times and never was able to get. A refund nor the extra large pillow...please help

I ordered a pet bed 4/24/2020 as of 6/24/2020 still no order paid with credit card .
Order #*** on 4/24/2020 . I've called several times and get hung up on. I've emailed gotten no response. I want my money back or the pet bed.

Had to give 1star to write review zTHIS COMPANY IS A SCAM took my money for 4 dog beds I only ordered 1 34 days ago haven't heard anything from them
Don't answer calls don't answer Emails I have reported them to My Bank DO NOT BUY ANYTHING AS FAR AS IM CONCERNED THEY ARE THIEVES
BEWARE!!!!! *** F.

I didn't receive my item until 3 months after I purchased it. The dog was supposed to be medium and came in a small...it doesn't fit my dogs. Way too much money and not worth the shipping fee to return!!

I am being charged for VIP subscription after canceling, and I have not received my order. I want a total refund.
I placed*** on 4/23/20 for 2 dog beds. The order total was $136.33. As of 6/21/20, I still have not received my order. This company is in Los Angeles, CA. I was not informed that the products ordered would be shipped from China.

I have also been charged $12.47 for their VIP subscription on 5/26/20 and 6/21/20. My wife contacted them on 5/28/20 to cancel the VIP Subscription.
Both my wife and myself have contacted them several times. We finally got a tracking number
(***).

I placed an order with Look and Shoppe. It was never received as of today's date 6/21/2020. Waiting for order or refund given !!
May 11, 2020
XXXXXX....Order number.
Master Card ...Payment method
*** amount

I ordered a medium dog bed and have not received it I paid for it I have called and they said it was on its way I still have not got it.
I paid with a credit card in april and still have not got the medium dog bed I ordered.

I never received my order yet they took *** from my account. I have spoken too someone and emailed numerous times to no avail. I want my money back
On February 28th, 2020 I ordered three dog beds from Look N Shoppe. The total was *** which was taken from my account March 2, 2020. By April I had yet to receive my order so I begin calling and emailing the company. The people were rude evasive and would not offer any help or even a refund. They said a manager would call back the next day. Four times I called and was told the same story and never received a call back. I emailed three times. The response was your request has been received and that it was being reviewed by our support staff. I just want my money refunded. I could care less about the merchandise. Please Help!!

I ordered the Lux dog bed on the 8th of April and as of 6/18/2020 it has still not been delivered. I have contacted Look N Shoppe a number of times.

I ordered the Lux dog bed on the 8th of April and as of 6/18/2020 it has still not been delivered. I have contacted Look N Shoppe a number of times and always with the same response and bogus shipping details.

Here is an example:

Hey ***,

Thanks for your purchase today, this email confirms your order!
We are now processing your order and getting it ready for you. We trust that you will thoroughly enjoy your order. Thank you for your purchase :)

Due to High Demand Promotional Items May Take Up to 7-10 days For Shipping

Note: Some items may be shipped separately (for faster delivery)

ORDER NO. #XXXXXX

04/08/2020 03:36pm

ITEMS DESCRIPTION

Product Name Base Qty Price
L 70 1 Luxury Anti-Anxiety Pet Beds *** 1 ***
Sub Total ***
Shipping $0.00
Sales Tax (0.00%) $0.00
Total Billed
***

The amount due was paid by credit card on the day of the order. Every time I contact the customer service people I am told that it is one its way and there is nothing they can do. I have little faith in the shipping details that they are supplying and want my original method of payment credited.