Look N Shoppe Reviews (%countItem)
Look N Shoppe Rating
Address: PO Box 412203, Los Angeles, California, United States, 90041-9203
Phone: |
Show more...
|
Web: |
looknshoppe.com
|
E-mails: |
Sign in to see
|
Add contact information for Look N Shoppe
Add new contacts
ADVERTISEMENT
Ordered a dog bed on 5/3/20. Was told delivery would be in 7-10 days and I would be notified of shipment. Cannot get company to respond to calls.
I purchased a dog bed on 5/3/20 from this company. I have not received the item as of today, 5/12/20. I paid *** for the item which was already taken out of my bank account. I have attempted to contact this company by phone to find out the status of my order #XXXXXX and have been on hold for over 35 minutes. Nobody ever interacts with customers. They also noted I got this "special price" with a VIP membership which will start as of 6/3/20 and an automatic withdrawal from my bank account of *** per month. I have the option of canceling at anytime....which I wish to do if I could reach anybody. At this point I want to cancel my order and any supposed membership. After 35 minutes of being on hold via phone, a voice came on and said "Nobody is available to take your call. Please try your call again later." I am so tired of these Facebook scams. And that is what I believe this to be. This company needs to be closed down.
I would like a refund and this company be prosecuted for fraud and closed down.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 18-25 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file *** South *** Street *** in XXXXX with tracking number of LBRMPXXXXXXXXXXYQ
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 06:48pm Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
*** L
Customer Support Team
It's been almost a month and they return call or answer calls. I sent to their email and no response
04/17/2020
Order#XXXXXXX
***
3 dog beds
Want product or refund
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 18-25 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file 601 S Burroughs St Ottawa KS XXXXX with tracking number of LBRMPXXXXXXXXXXYQ
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/XXXX XX:XXpm Refunded - *** Trans-ID: XXXXXXXXXX
05/29/XXXX XX:XXpm Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
*** L
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response when I see funds in my account. As soon I get I will let you know. Thank so much for having my back
It's been three months since ordering and I haven't gotten my order and it was a $300 order
The order numbers are
***
Was supposed to be delivered by usps
Just want my order
Dear Sir or Ma'am,
This response is in regard to:
Complaint # - ***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file ***
*** with tracking number of ***.
LINK: ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
03/24/2020 02:26pm - Refunded - $36.98 Trans-ID: ***
03/24/2020 02:26pm - Refunded - $36.98 Trans-ID: ***
03/24/2020 02:26pm - Refunded - $36.98 Trans-ID: ***
03/24/2020 02:25pm - Refunded - $36.98 Trans-ID: ***
05/31/2020 03:28pm - Refunded - $147.88 Trans-ID: ***
Refund for VIP Subscription:
05/31/2020 03:29pm - Refunded - $12.47 Trans-ID: ***
05/31/2020 03:29pm - Refunded - $12.47 Trans-ID: ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I ordered a dog bed that was on march 30 2020 and still not recieved it.Called multiple times and emailed 3 times requesting a refund or tracking #
Did not receive a dog bed that was ordered on 3/30/20
Have not reciwvd a dog bed that was ordered back on 3/30/20
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file *** XXXXX
Per the tracking number on the account LYXXXXXXXXXCN via- https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LYXXXXXXXXXCN the ordered product was shows delivered on May 16, 2020 at 12:42 pm.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I never received the order.
I asked for my money back and never received it.
ORDER NO. #XXXXXX
02/29/2020 08:39am
TOTAL ***
DEBIT Card
I would like my money back! This has been going on for months!
Dear Sir or Ma'am,
This response is in regard to:
Complaint # - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file XXXXX Stonehenge BLVD XXXXX
Novi,
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refund on *** account with us and cancelled any future shipments or billings.
Refund details:
03/30/XXXX XX:XXam - Refunded - *** Trans-ID: XXXXXXXXXX
05/30/XXXX XX:XXpm - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
On 3/29/20 we purchased a dogbed on the Look N Shoppe website.
Item has not been delivered and customer service refused to fix problem
On 3/29/20 a purchase was made on the Look N Shoppe website. The product is - XXL 100 1 Luxury Anti-anxiety pet bed *** to a cost of $87.00. A confirmation email was sent. A shipping email was sent on 4/2/20 saying the item would take 7-10 days to deliver. No delivery company was listed. There is a track my order button that take us to "17 track.net". This shows a number ***- This site shows the item being accepted through the facility and 4/16/20 has Chinese writing.
On 5/8/20 Customer service for Look N Shoppe was contacted. The representative said they would only reimburse 25% of the cost and they could not advise the location of the product.
A refund of the money spent. $87.00
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to *** . We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 18-25 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file 223 Western Avenue Lebanon TN 37087 with tracking number of ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
Hello, this is ***, I placed an order on 04/17/2020 for a XXL 100 1 Luxury Anti-Anxiety Pet Beds for *** I have not received anything from
Hello, this is ***, I placed an order on 04/17/2020 for a XXL 100 1 Luxury Anti-Anxiety Pet Beds for *** I have not received anything from your company yet showing that my order has been processed and shipped. I am very Unsatisfied with your company's customer service, this is my third (3rd) email and I have made several calls to your company with no response at all.
I am now Demanding a FULL REFUND ASAP of the $87.00 I paid for an item I don't know if it was ever processed and/or shipped to my home address. Never again will I ever do business with your company again and I will be posting my complaint on your company website.
Hello, this is ***, I placed an order on 04/17/2020 for a XXL 100 1 Luxury Anti-Anxiety Pet Beds for *** I have not received anything from your company yet showing that my order has been processed and shipped. I am very Unsatisfied with your company's customer service, this is my third (3rd) email and I have made several calls to your company with no response at all. I am now Demanding a FULL REFUND ASAP of the *** I paid for an item I don't know if it was ever processed and/or shipped to my home address. Never again will I ever do business with your company again and I will be posting my complaint on your company website.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file *** XXXXX with tracking number of LBRMPXXXXXXXXXXYQ
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 02:28pm Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
*** L
Customer Support Team
This is the first that I have seen this response from the company. I am not satisfied with this outcome, the order was placed on 04/14/20 and payment was taken out of my account on 04/17/20. It is now 05/29/20, that is well over the estimated 14 to 21 days for delivery. Also I have tried to use the tracking number that has been provided by the company (LBRMPXXXXXXXXXXYQ) and it is coming up as invalid on both the UPS/USPS tracking system. So I am DEMANDING a full refund of the full purchase price of *** ASAP.
Feb 25, 2020, bought dog bed. Because of virus was delayed. Has called or email company with no resolve. Wanted bed for dying dog, dog is dead.No Bed
Bought dog bed, but because of virus it was delayed. Bought bed on Feb 25, 2020, Price was charged $77.45, I thought it was cheaper so called back to cancel order, they gave me $16.88 discount and waited. I have made several calls and emails since wanting the bed for my old dog; that was dying, to no avail. I checked with the post office and found out it never left China. I called 5/1/2020 they offered to to refund and keep bed when I mentioned turning it into Federal fraud or scam. By then I lost my temper and stated I wanted the bed.
***
PS I mentioned several times while waiting the dog died.
I want the bed ( for my other dog) and a complete refund for my inconvenience
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
The prices vary depending on the size of the Pet Bed, the price shown on the website starts with the extra small size, when customizing the order the discounted price per size is shown in the order summary as well as the total amount of the order
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refund on *** account with us and cancelled any future shipments or billings.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The sorrow I feel is the loss of our dog and not being comfortable while she was dying. The refund will help our dog,now, receive medical testing and the bed will keep her comfortable. The company has been nice and helpful, but it took to long to receive the merchandise.
Thank you for your time and response.
ordered a dog pet bed on February 20. Have not recieved bed.
Ordered pet bed on february 20. With a credit card in the amount of ***
Called about 6 times, they tell me because it comes from China and because of the Covid 19 it takes a while. They said it was shipped.I asked for a refund but they said I need to send the bed back,. I NEVER RECIEVED THE BED. Today I sent an email to the company also stating my problem and asking about where the bed is. I never received a tracking number or order number
The money was taken out of my credit card on February 25.
I would just like a refund if I cannot get the bed thanks
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to
***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via Fedex to the customer's shipping address on file *** XXXXX
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges.
Refund details:
02/20/2020 07:54pm - Refunded - *** Trans-ID: XXXXXXXXXX
05/29/2020 05:09pm - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
Good Morning
Yes, The business did address my concern for not receiving my product. They refunded the purchase price and I am satisfied with the result of my problem. Thank You for your time
Greatly appreciated
I made a purchase for a dog bed on 1 April 2020 $41.00 and today is 4 May 2020 and I still haven't received it. Every time I call they hang up.
see above
I want money back.
Item received May 17, 2020. Please close and Thank you.
I ordered and paid 3x an anxiety dog bed very large.Ive never recieved this.I paid $69.75 e.
I've called numerous time I want a total refund or bed delivered A.S.A.P.
I JUST READ SIMILAR COMPLAINTS.
I've never heard such promises n never fulfilled
Please help me get this issue resolved
Very Soon
STAY AWAY! Waited 7-10 days for my 2 dog beds to come and didn't get them. Thought they were be coming from California only to find out they were being shipped from China. I had emailed them about this but they never responded so I tried calling them instead. When I called they told me to be patient and wait a little while longer because they were shipping from China. Called back a few weeks later to ask for a refund after still not receiving my products and they refused because apparently my items had already shipped. Ordered the beds back in January and still nothing.I will never order from this company again and will be alerting others I know not to as well. THIS IS A SCAM!
I went to order a pet bed, I was told 50% off. I was not even given a chance to review my order and I was charged full price and *** shipping.Scam
I wanted to order a pet bed. It's advertised 50% off and free shipping. It asks for the size and color we want, then asks for shipping and billing information, when I went to review my order because it never gave me a price, it just charged my card *** for the bed, which the first page showed *** if you order one bed, but also *** shipping. We buy a lot online and this really feels like a scam. I called *** and it rings then hangs up. No voicemail or even operating hours to call back. It says we can cancel the order within 24 hours, this order was fraudulently placed at 8 pm this evening, 2 hours ago. I also sent an email to ***@bestoffersusa.com requesting a cancellation, wanting my money refunded.My order number is XXXXX.
I have discovered that there are several names of companies like Look n Shoppe and Toolsuni that lead to Best Offers USA. They all offer false claims of a discounts and/or free shipping on a pet bed. But its a fraudulent claim and they charge full price and shipping.
I want my money refunded and my name and information to be deleted and not sold. These companies track and collect your information, IP address, websites you visit, as well as, name, email, phone number and they sell it to third party companies. I do not agree to this practice from this company.
I would like a full refund of the *** cancelling this order.
I ordered a dog bed from them 4 months ago and I still haven't received, they already charged me and now they have been charging me *** fee monthly.
Charged me and keep charging me a fee every month.
I want a refund
I ordered a dog bed from the above company on April 8, 2020 and I have never received my dog bed. I paid $50.95. My emails have been ignored.
On April 8, 2020 I ordered a dog bed from the above named company and paid $50.95, Order No. ***. I never heard from them and I emailed several times and they never responded.This is 5/1/2020 and they now tell me it will about 21 more days. They sent a Tracking No.and when I would track it, it said shipment information received on 4/10/20; on 4/17/20, Shipment arrived at facility; 4/17/20; 04/22/20 Flight departed, Expected to Arrive in LAX in 11 days;04/29/20 Nothing.
I would like a refund so I can reorder a dog bed from somone legal.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - ***
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
We would like to request your good office for an amendment to this case.
Again, we are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 03:20pm - Refunded - $50.95 Trans-ID: ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept that the company refunded my money,, It was put in the bank today.
The one I told you that I presented to the bank as fraud evidently was fraud and the bank took care of it.
I am really excited to get my money back from LookNShoppe. Thank You Revdex.com for handling this so efficienty.
I've ordered 2 dog beds back in February. I've had several emails and still no products.
Ordered back In February two anxiety dog beds. My card was charged immediately. Back and forth with several emails telling me that the items would be sent out as soon as possible. I called and was able to speak to someone who told me that the ordered had shipped and provided a RA# so that I could send them back. It's now 5/1 and still no product and a card that was charged. This is a bogus company who scams and cheats . I wish I had never purchased from them. As far as I'm concerned it doesn't take 2 months to receive items.
At this point I want my *** back without hesitation.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
We would like to request your good office for an amendment to this case.
Again, we are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
02/27/2020 06:37pm - Refunded - *** Trans-ID: XXXXXXXXXX
05/29/2020 03:28pm - Refunded - *** Trans-ID: XXXXXXXXXX
05/29/2020 03:28pm - Refunded - *** Trans-ID: XXXXXXXXXX
05/29/2020 03:28pm - Refunded - *** Trans-ID: XXXXXXXXXX
05/29/2020 03:28pm - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
They have this VIP service that is not clear...Had I known they were going to try and charge me 12.47 monthly I would have never agreed to it...My order for the XXL dog bed has yet to arrive and it's been well over a month since ordering...When I called about the extra charge I was told they couldn't reverse it and I have to pay it...I wish I'd have seen all these negative reviews before hand...This is a SCAM company and I will NEVER buy from them again...
I placed an order with this company for dog beds (through FaceBook) which ended up being a bait and switch, jumping the price by 3x the amount advertised. Upon seeing this I called this company and cancelled the order. (After having to listen to the used-car sales pitch for 20 mins)
Just recently, I noticed charges from this company in small amounts ($12.47) appearing on my credit card. I called to dispute these with my bank and ended up having to have a new card issued to assure they cannot charge my card any longer.
This company is unethical and underhanded. Please steer clear of them.
While this dog bed took FOREVER to arrive- possibly due to COVID19 restrictions? -
MY daughter's DOG ABSOLUTELY LOVES THIS BED!! SHE plops in it. Sniffs it. Cuddles in it. Sits calmly looking outdoors.
I bought this for her when my pup of 12yrs passed *** she became anxious and destructive, which she hadn't been for 6yrs. She was mourning her bff.
Lielu still misses Munchie, but she is less anxious when alone and thru the night since this Miracle, Amazing, I don't know HOW it works, but Lu did exactly as the dog in the ad did. She loves her new bed.
THANK YOU from
LIELU, DEBBY, & ASHLEY
in AVON, IN
On March 27,2020 I purchased a dog bed from an ad online from this company. I've been over charged and after almost a month have received nothing
On march 27,2020 I purchased a dog bed from an online ad. When filling out the size and color for the bed the price was around $30. Once I put in my payment info the price was $96.95. I read the return info and it said I had 24 hours to cancel. I emailed them within 5 minutes asking to please cancel the order. The following morning I received an email from them saying my order already shipped so it can't be canceled. I complained about the size and price and was given a 25% refund if I would keep the bed. I responded that it depends on what it looks like when it comes as I have a giant breed dog. Ever since march 29 I have had no responses to my emails questioning shipment or any order details. They misrepresent the amount charged then kept my money.
I would like my money returned to me
I received the dog bed today in the mail. The easiest resolution at this point is to just keep the bed. Although I'm completely unsatisfied with the way they do business, this is my lesson for buying online from a private company and not doing my research