Look N Shoppe Reviews (%countItem)
Look N Shoppe Rating
Address: PO Box 412203, Los Angeles, California, United States, 90041-9203
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Ordered a xxl pet bed and never received it. My card was charged and still trying to get my money back.
I ordered a calming dog bed on the 19th of May 2020. I emailed them to see when I could expect the bed. they ask for info on order number , name and address, etc. I sent proof of order with order number date the funds were taken out of my bank account, amt charged. I sent images to them of all this. all I get back is they cant find any order or anything about it. this makes me so mad to be taken. I will NEVER order another thing from them.
I ordered a dog bed over a month ago and never got it and cant get a hold of anyone to get a refund.
On May 3rd, 2020 I ordered a dog bed and never got it. I cant get a hold of anyone to refund me my money or give me and update on when I can get my order. They also tried to lie and say I signed up for some monthly subscription I never heard of or agreed to. I was able to get someone to stop that but had to changed my bank information just in case. My confirmation # XXXXXX. I have tried to call and email them without any resolution and at this point I want my money back.
I want a full refund for my purchase since I never received the product and they fraudulently entered me into a monthly subscription.
I purchase a pet bed from them on 05/06/2020 and then again on 06/06/2020 because I thought it didnt go thru so when I check my bank account it went
it went thru and they charge my account twice and added a monthly fee of 12.00
pls help me get my money or my product
Ordered dog bed for *** They charged *** and a membership for *** monthly
Ordered dog bed 5/18 ,order XXXXXX. They kept saying they would talk about it and let me know. Said it might arrive 5 to 10 days. It's going on 4 weeks and order hasn't arrived. Paid with debit card.
I want a refund.
I want *** refund and delete my name from membership. And any other chargers from my bank account refunded.
Ordered from this co.on apr 6th . Said delivery if dog bed would ship within 7 to 10 business days.never received refuses to refund
On Apr 6th ordered a dog bed from this co. Said would ship 7 to ten days. I have called numerous times to check status and am always told it is in la but gives one excuse after another as to why I still haven't gotten it. Have asked numerous times for a refund and they refuse to do it. Then they charged me 22.47 and said it was for membership. Asked for that money back and was told they would credit my acct but no money. Now they say it's because of COVID yet covid was rampant when they guaranteed shipping product 7 to 10 days. . No money no bed. I want my 24.97 plus 12.47 back
I want all my money back 24.97 for bed and 12.47 they took for membership.
I placed an order for the pet calming bed on the 21st of April in 2020, I have not received my order. No help from customer support.
I placed an order for the pet calming bed on the 21st of April in 2020 online using my credit card,order no. #***. Upon checking the tracking and reaching out to customer support via email on May 2nd and June 2nd 2020, I still have not received my order and my problems have not been solved. When I called their customer service number on June 11th 2020, they claimed that my order was going to be to me me soon, but when you check the tracking number, the last update way may 25th 2020. Then he stated that due to the pandemic orders were taking up to 25 days. I informed we were well pass the 25 day mark with no update.Then the customer rep started to ask for information like my address, after I have "verified" my account with my name, zip code and email address. That information should of been on file.When I question him as to why he needed this information if he already verified my account, he hanged up the call.
I would like a refund for the product that I have never received.
Order a xl dog bed never got it!
They charge my us bank atm card for 87.00 on May 7 th. Never got product , know I notice they charged my card again for 12.87 on June 8th for what I don't know.
My refund of money taken from account.
I ordered an xl bed for my dog on 2/23/2020. After several emails back and forth, they had charged my card for more than what was advertised. I did get a partial refund, but when I finally got the bed, 5-28-2020, it is maybe a medium in size instead of the xl that I ordered. My dog does not fit in it. I would send it back, but for as long as it took to get it, I feel sure that I won't ever get a refund. Company sux!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!! I would give 20 negative stars
*** C
Ordered a pet bed on 04/06/20. Was charged $87. Also charged monthly 12.47 membership that did not sign up for. Have not received order or refund.
Purchased 04/06/20 Calming Pet Bed was charged $87.00 on my Mastercard. I have been charged $12.47 for a membership that I did not sign up for and still being charged monthly. I have not received order stlill I have tried to resolve this issue with company several times with no outcome. They give me tracking numbers that are non existing.
I want full refund of every charge.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via Fedex to the customer's shipping address on ***
***
Also, The VIP membership is auto-applied on the checkout page, this saves the consumers $9.99 shipping and handling fee on all orders, but it can be opted out by clicking the checkbox. It is free for the first month and $12.47 will be billed every 30 days until cancellation. The terms and conditions are posted in an accessible and clear view of our consumers before placing their order.
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
***
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I placed an order on April 9,2020 for two dog beds totaling over $150. As of today I have not received my order nor have I gotten any updates!
I saw an ad for this company on Facebook. I ordered two of the extra plush dog beds for my pets. My order was placed on April 9, 2020. Order#***. As of today, June 8, 2020, two months (60 days) later I still have not received my order nor have I received any update from the company explaining the delay! I called the 1800 number twice only to be told that my order was still being processed and that due to an overwhelming response and COVID19 they were experiencing delays. At this point I either want my order shipped immediately or my money refunded by the end of the week! I honestly feel like this company is a scam!
I want the products I ordered to be delivered or I want my money to be refunded immediately!!!!!!
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - ***
Thank you for your notification in regards to***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed a full refund on Pet Bed order and canceled any future billings from us.
Refund details:
06/08/2020 04:26pm - Refunded - $28.38 Trans-ID: ***
06/12/2020 10:42am - Refunded - $85.15 Trans-ID: ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I ordered a bed for my dog on April 5, 2020. It is now June 5th and I still haven't received it.
I contacted Look N Shoppe of June 3rd about my order#XXXXXX. I was advised by *** that if my package is not received by Friday, June 5th, to call back and they would take care of my refund. I called back today because I did not receive my package and was told that I would not be given a refund. I was advised to speak to USPS and was then hung up on. USPS stated that they do not have my package. It has been 60 days since.my order.
I am requesting a refund for not receiving my package after 60 days and the promise if receiving a refund but not receiving it.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file *** XXXXX
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed a full refund on the Pet Bed order.
Refund details:
06/11/2020 05:03pm - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The company processed the refund as they promised.
Ordered dog bed in March 2020 was told several times that it was shipped. Have not received it. As oh June 10 2020. Company will not issue refund
Ordered dog bed in March. As of June 10 2020 have not received it. Was told it was shipped.That it was in Cal twice . Called today same thing we have to wait 2 more weeks. Can't get refund unless we get the bed but we cannot get the bed. Paid by credit card. ***. We either want the bed or a refund
We want the dog bed or a refund
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to Timothy Akers . We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed a full refund on the Pet Bed order.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did issue a credit to our account after the Revdex.com contacted them. I still wish that you could mark them as a spam company! Thanks for your help in resolving this problem for us.
I ordered some pet beds on April 5,2020, and have not received the merchandise as of yet, and the date is June 6,2020. Still waiting on refund.
I ordered some pet beds on April 5,2020, and have not received the merchandise as of yet, and the date is June 6,2020. Still waiting on refund. The person I talked with said they would send the complaint to their Managers for a call back within 24 hours, did not recieve one. Called again and had to fight and argue and be pretty persistent to finally get her to tell me I would receive a full refund for Pet Beds of 82.56. Should receive refund in 3-5 days hopefully. Called my bank and let them know. If I do not receive the refund I will call them back.
I ordered some pet beds on April 5,2020, and have not received the merchandise as of yet, and the date is June 6,2020. Still waiting on refund. The person I talked with said they would send the complaint to their Managers for a call back within 24 hours, did not recieve one. Called again and had to fight and argue and be pretty persistent to finally get her to tell me I would receive a full refund for Pet Beds of 82.56. Should receive refund in 3-5 days hopefully. Called my bank and let them know. If I do not receive the refund I will call them back.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed a full refund on all charges and cancel any future billings from us.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I ordered my product back in Febuary and still have not received my product. Contacted numerous times with no response
Ordered product in February still have no products. I called them in March was told I could not have a refund till I return my products. I have no products to return. Was told it was in transit. I still have no products as of today June 8th. I have emailed them several times over the months and get no response. I would like help getting me a refund. Thank you
I would like a full refund as I still have no product.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file *** XXXXX
Per the tracking number LWXXXXXXXXXCN via- https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LWXXXXXXXXXCN, the product was confirmed delivered at the front door or porch at 4:58 pm on June 8, 2020 in *** CA XXXXX.
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed a full refund on the Pet Bed order and cancel all further billings from us.
Refund details:
06/11/2020 05:28pm- Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
On 02/29/20 I ordered a dog bed that was advertised on Facebook. As of today have not seen the item. Have tried to no avail to contact and get reply.
Purchase date 02/29/20
Purchased dog bed from Facebook advertisement.
*** spent on credit card and never received.
Either send item of refund amount..
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file *** XXXXX
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on Pet Bed order and canceled any future billings from us.
Refund details:
06/12/2020 01:50pm MPS Agent - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Dog bed ordered on line 3/25/2020, money withdrawn on 3/27, no dog bed received yet. Called 3 times, 2 times disconnected. Getting run around.
On 25 March 2020 I ordered a dog bed from Look N Shoppe. On 27 March they withdrew the money (67.50) from by Debit Card thru my bank. On 1 May, called their customer services *** and was told due to the Corona virus, it is taking longer than usual. Understood. On 18 May an e-mail was sent asking where the dog bed was, in turn an e-mail was sent to me by ***. with a bogus tracking number. Called again 3 times today, 2 June asking again about the dog bed in which I was disconnected twice and still waiting for a call back from the 3rd call today. Sent another e-mail to them at *** with a reply it had been received and is being reviewed by their support staff. This is why I don't like to shop on line and will never do it again. Buyer beware. I do believe this site is a total scam.
Either I want my 67.50 returned to me or I want the dog bed.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on *** Center Valley Road Freedom WI 54130 with the tracking number ***.
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on Pet Bed order and canceled any future billings from us.
Refund details:
06/12/2020 01:26pm - Refunded - $67.5 ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully
(The consumer indicated he/she DID NOT accept the response from the business.)
Not at this time. Would like to see if I do get a refund within 3-5 business days. If I don't receive my refund by 19 June 2020, then my complaint will still be valid. Will advise after the 19th of June.
Received my money back from the company as of, 14 June 2020. Thank you for your time and attention in this matter. My complaint has been satisfied.
I ordered a Luxury Anti-Anxiety Dog Bed on 2/24/2020 at 9:37 pm. I never received the item.
I ordered the dog bed on 2/24/2020 The cost of the dog bed was $96.95. I never received the dog bed and after several phone calls of asking for a refund I was told that they can not offer me a refund. The tracking information states that it has expired. I do not believe that they ever shipped the item. The order number was *** and the tracking number was
I would like my money refunded
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via Fedex to the customer's shipping address on file ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we already processed a full refund for the pet bed that was ordered.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
***
Customer Support Team
Do NOT do business with this company. I have been waiting a month for my order. I have emailed them twice and the only response is that they are looking into it!
I ordered a dog bed on April 1, 2020 and still have not received it. Contacting the company has not helped.
I purchased the XXL dog bed on April 1, 2020 (order #XXXXXX) and received an email saying the dog bed was shipped on April 7th. The email said it would take 7-10 days to receive the bed. Since I did not receive the bed after 2 weeks, I called customer service on April 21. I waited on hold for about 15 minutes waiting to talk with a representative. Then I finally chose the call back option. I was never called back. I called again the next day and finally talked with a representative on April 22. She said because of the Covid-19 virus all shipments were going to take longer than usual. She said it would be around 25-30 days to receive my order. She also gave me the tracking information for my delivery. When I track it, the item was coming from China and finally departed China on May 17th headed to the US via flight. I waited and waited but it still has not arrived. I called customer service again on May 28th. I waited on hold for over 20 minutes before again choosing the call back option. No one called me back again. So, I sent an email to the customer service address on May 28th and have not received a response from that either. I just called customer service again May 29th and finally spoke with the same representative as before after being on hold for about 17 minutes. She said there was a delay in my shipment. Her connection was terrible and jumbled so much that I could barely understand what she was saying. She decided to try and call me back and the reception was better. She tried to give me the tracking information again, but I told her I already had it from when I called weeks before. I told her when I track it that it took 6 weeks to leave China headed to the US and asked why. She told me to hold on. I waited on hold for about a minute and then was disconnected. She tried to call back, but when I answered, it was disconnected again. She did not call back again and when I called that number back, I was going to have to be on hold again. So, I did not wait this time. I paid the *** on April 1st with my credit card and that charge has been processed.
I want the dog bed delivered.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file ***XX with the tracking number *** via-***
We apologize for the inconvenience and want you to know we take customer happiness very seriously.
We can assure that the package is currently in transit and will arrive soon. As of June 11, 2020 the item has been processed through our facility in ISC CHICAGO IL (USPS).
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I simply want the dog bed. In their response, they stated the bed was in transit and currently in Chicago. So I should receive it within a few days. If not, then I will reopen the case.
The company and tracking both say the item arrived in Chicago on June 11. However, I still have not received the dog bed. It does not take that long to get from Chicago to Dallas. I would like to reopen the case.
I FINALLY received the dog bed today, July 7th. I ordered it April 1st and just got it today. You can now close the case.