Look N Shoppe Reviews (%countItem)
Look N Shoppe Rating
Address: PO Box 412203, Los Angeles, California, United States, 90041-9203
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Bad shipping or not shipped at all. I want my money or my dog bed I spend 87 dollars on.
04/23/2020
I order a dog bed on 4/18/2020 for $87.00. It's now 5/27/2020 and still no bed. I order on 4/18/2020. Called them back 5times only for them to tell me it's on the way and have me a bogus tracking #. Days I've called and spoke to someone are: 5/16/20, 5/25/20, ( this time they said my item should be at postal office by May 25th/26th), 5/26/20 and again today 5/27/20. Today they're not answering calls it's just a recording telling you to wait cause the call volume is more then normal. I think this is crazy!!! We have been receiving all other items we order online. I just want the bed for my dog but this this ridiculous. If I cant get my merchandise I want my money back please.
I want the bed I ordered or all my money back
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - ***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file ***
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we already processed the full refund for the Pet Bed order and canceled all future billings from us.
Refund details:
06/02/2020 02:58pm - Refunded - $87 Trans-ID: ***
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
Case resolved
On 04/16/2020 I purchased 2 cat beds and a dog bed from Look N Shoppe which I have not recieved but they have taken payment of $78.80.
***
Online Payment with Visa for $78.80 (payment was deducted from my account on same day of purchase)
Below is a copy of the email I received for the ordered products which I have not received. It has been over 5 weeks since order was placed. I sent an email on May 19,2020 to customer service requesting assistance but I have not heard from the company. I sent another email today May 27,2020 to customer service asking for assistance again. If the products are not going to be delivered than I would like a refund in full.
***email from Look N Shoppe from 04/16/2020***
Hey ***,
We are pleased to inform you that one or more of your items has shipped. Please see the details of the shipment below. Please allow 7-10 days for your package to arrive depending on your location.
***
04/16/2020 03:42pm
ITEMS DESCRIPTION
Product Name Base Qty Price
XS 40 3-1 Luxury Anti-Anxiety Pet Beds $22.95 1 $22.95
XS 40 3-2 Luxury Anti-Anxiety Pet Beds $22.95 1 $22.95
XS 40 3-3 Luxury Anti-Anxiety Pet Beds $22.95 1 $22.95
LooknShope USPS First Class Shipping $9.95 1 $9.95
Sub Total $78.80
Shipping $0.00
Sales Tax (0.00%) $0.00
Total Billed
$78.80
Look N Shoppe VIP Subscription:
Look N Shoppe is happy to provide you with free shipping along with our free 30 day trial of Look N Shoppe VIP. An exclusive membership which gives you up to 50% off products store wide, free shipping, up to 60 day return window, and much more! After 30 days a $12.47 monthly recurring charge begins and will automatically begin to charge your credit card if you selected our free shipping and free trial to Look N Shoppe VIP. To cancel, please contact our customer support team at *** or by phone (XXX) XXX-XXXX on Monday-Friday 9am-5pm. After 30 Days from today's date, $12.47 Monthly Subscription Begins.
BILLING ADDRESS
***
***
***
***
***
Track My Order
PAYMENT INFO
visa (XXXX)
$78.80
If you need any help, just email *** with your order number and questions and we will get back to you as soon as possible.
Many thanks,
Look N Shoppe
SHOP
CONTACT
Los Angeles CA XXXXX
PO Box XXXXXX
Since the company is not responding to me and I have not received the products I ordered I would like to receive a full refund of 78.80
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file ***
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed a full refund on Pet Bed order.
Refund details:
06/12/2020 04:52pm - Refunded - $78.8 ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business response. The company has refunded my money for the purchase of the mentioned products.
Thank you for assisting me with my complaint.
This site is a scam! Shame on you. Ordered a dog bed and never rreceived it and they tried to hook me into a monthly charge.
Placed an order on April 11th, have not recieved order or refund.
Either would do at this time.
I placed an order on April 11th, the add that was used to place the order was misleading as it charged me more then I was expecting.
I was actually contacted quickly in this manner and a partial refund was put back on my debt card.
Since this time I have tried contacting someone several times and have recieved no response except for one time from a *** who was apologizing and saying the order would be checked into. I have heard nothing since then and have received nothing as ordered.
I ordered 3 dog beds and was charged 129.27.
At this time I would be happy to have my money back and cut my losses of saying this company would receive any of my business again.
I am happy to get my money back at this time, 129.27 refunded would be fine. My only other concern is that after ordering online for this order my card was compromised a week later and my card has since been replaced by a new debt card. If other ways of sending my money back can be handled I would be happy to do so.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted. At this time shipments may take 8 weeks to arrive.
We have shipped it via USPS to the customer's shipping address on file ***
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on Pet Bed order and cancelled any future billings.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I am more then happy to get my money back, but as explained in my recent email to you and the business the debt card that was used for the order was compromised online a week later and the card had to be replaced by a new card.
I would need to get my money back by different means then the debt card that was used at that time.
Please understand I do not by any means want to be difficult with this process, but I am being honest and would like my money back.
I thank you greatly for your help in this matter.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to Leila Johnson. We value our customers and believe firmly in providing them excellent customer support.
Our records indicate here that Ms. Leila Johnson account has already been refunded in full amount.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not sure who the *** is in the response above but that is not me.
I just checked my account and see that the money was returned to my account as of today.
Thank you
I paid for 2 dogs beds and never received them! Contacted the company several times and they have not responded. Scam!!
Ordered 2 dog beds and only received one because of incomplete address from sender
Order dog beds at the end of February shipping very delayed finally received one dog bed at the end of March. Bed with tracking #*** was sent With an incomplete mailing address. I have called the company on many occasion to get this taking care of and *** was told to call the Post Office, Post Office said There is nothing like and you because it doesn't have an address. I have asked the temp and I to either refund my money or to send a replacement and have been told on several occasions that someone will contact me via email and that has not happened. All I want is what I paid for in feel like the blame lies with them since they did not provide a physical address only a zip code. It is also very deceiving that a package is coming from China when the address on the website is Los Angeles California
I would like either a replacement or a refund promptly
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - ***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Firstoff, we apologize if the consumer did not receive all the items. Sometimes we ship the product separately for fast delivery, the other shipment might have got lost in the mail. Again, we are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 01:17pm Refunded - $101.15 Trans-ID: ***
04/18/2020 11:00am Refunded - $9.74 Trans-ID: ***
04/18/2020 10:59am Refunded - $20.66 Trans-ID: ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I ordered a dog bed two months ago. Never received the dog bed, never received a refund. Basically, they stole my money!
I'm taking action Against this company. Not fair
I placed an order on March 31 2020. Can't get customer service to answer or contact me. I payed *** for a pet bed. I want a complete refund.
I placed an order on March 31 2020 for a pet bed. I've tried contacting customer service with no response. I paid *** for it. It's now May 22 2020 no tracking number. And no customer service. I would like to cancel the order and get a full refund and no additional charges.
Refund and no additional charge
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 18-25 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file *** XXXXX with tracking number of LYXXXXXXXXXCN
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 04:06pm Refunded - *** Trans-ID: XXXXXXXXXX
05/29/2020 04:07pm Refunded - *** Trans-ID: XXXXXXXXXX
04/29/2020 09:27am Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
*** L
Customer Support Team
Ordered a dog bed from them. Payment went through 4/26/20. Today is 05/22/20 & I've received nothing. Looking to be pretty certain that I've been scammed. How I wish we could back to the time most businesses were honest. Sigh.
Well I ordered a dog bed for 96.25 off of this site on April 13th of 2020..I have never received the bed..
I bought a dog bed from this company on April 13th 2020..I never received the bed..I called the company and they said that it takes 8 weeks to receive it..They said I should get it sometime in May and it's the 21st of May..Havent received the bed.Noone even answers the phone there..So, I think they are scamming people out of money..I paid them 96.25 for the bed..I would like my money back..
I just wanted a refund 96.25..I just want my money back.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to Gidget Goins. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 18-25 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on *** with tracking number of ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 04:26pm Refunded - ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
Ordered a dog bed 2 months ago and still have not received it. I cannot get a reply from anyone at the company.
I ordered a dog bed on March 29, 2020 and still have not received it as of May 19, 2020. This company's ad was misleading as it was advertised at a *** price and the price ended up being *** at checkout. I received a tracking number and shipping information to find out that the product was being shipped from China! I have waited and waited, tried to contact them over 7 times now and have been on hold over three days for an hour at a time until the system shuts off and hangs me up. I did a call back and it called me back and hung up when I answered. No one was there. I have sent four email inquires with no replies back, just a ticket number issued. There is no one there. I did reach someone by phone this morning and once she took my email address she hung up on me. I have called three more times today and can't get through; and I don't believe I will. The tracking number; which I don't believe is even real, shows my product arriving in the US on April 28, 2020 and then nothing has been reported since. This company is a scam and needs shut down. They automatically subscribe me to a monthly service, even though I opted out by paying the shipping. If you opt for free shipping they automatically enroll you in a service, that they don't provide, for *** per month.
I either want the product or want a refund. I would also like my personal infomration released from their company. They should be shut down.
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - ***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via Fedex to the customer's shipping address on file 249 whitson Lane London KY 40741
Tracking number: ***
Also, please be advised that the account was not enrolled to the VIP membership program and therefore there will be no further billings from us.
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges.
Refund details:
06/02/2020 01:41pm - Refunded - $66.45 Trans-ID: ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
*** A.
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a credit of 66.45 in my bank account on 06/04/2020.
I placed an order on line late April, never received confirmation of order but they charged my card
I placed an order on line 4-26-2020, never received any confirmation of the order. My credit card was charged on 4-26 for $32.50. It is order s ***. I have left message on line 3 times with no reply. I question if this is a real business. I would like a refund, I can purchase this same dog bed elsewhere.
A refund. Never received dog bed
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
However, we are unable to locate an account at this time with the information provided. Please feel free to respond with the first and last name used when ordering the product, the e-mail address, Shipping address and First 6 and last 4 digits of the credit card used and the Order ID that was sent in an email confirmation.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Information that was requested:
***
***
I was never sent an email confirmation but took a screen shot when order completed.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Please be advised that at this time, we are still unable to locate an account using the information provided. For further investigation, may we request *** to answer the following questions:
1. What is the name of the actual customer that the order was placed in?
2. How and where you ordered from?
3. What is the name of the product?
4. Did you get an order email confirmation? And from Who?
5. What are the First 6 and last 4 digits of the credit card used?
6. What is the descriptor of the credit card statement?
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
I finally received my order. It took 8 weeks to arrive after my credit card was charged. Never received a response from website contact. I will never order from this company again, bad service.
I ordered dog beds on line in April. I've still not received the beds and want a refund. I cannot get a reply
On April 3rd I ordered 2 dog beds from Look N Shoppe. First off I was miss led by the ad about the price, I contacted their customer service department and was assured I would be refunded 25%. I gave not received the refund nor the dog beds. I was also charged for VIP status which I asked not to be a part of. I just want my money back. This is too much of a hassle.
I'd like Look N Shoppe to just give me a refund of the amounts charged.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
However, we are unable to locate an account at this time with the information provided. Please feel free to respond with the first and last name used when ordering the product, the e-mail address, Shipping address and First 6 and last 4 digits of the credit card used and the Order ID that was sent in an e-mail confirmation.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
April 14, 2020 I purchased Order #XXXXXX one XL 80 1 Luxury Anti Anxiety dog bed for *** They said delivery by April 28. Still no delivery. 5/18.
April 14, 2020 I purchased Order #XXXXXX one XL 80 1 Luxury Anti Anxiety dog bed for *** They said delivery by April 28. Still no delivery. 5/18. I emailed them on May 13, May 15 and May 18th and they never respond. But they charged my credit card *** on April 14th. But I have no item, no answers to my inquiries and no dog bed which I desperately need for my high anxiety dog. Either send me the dog bed, or refund my card ***, *** XXXXX USA; email: ***; PH *** May 18, 2020 @ 3 pm Central Time.
Either send me the dog bed, or refund my card
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file *** Park Forest *** XXXXX
Tracking number: LBRMPXXXXXXXXXXYQ
Tracking Link: https://t.17track.***/en#nums=LBRMPXXXXXXXXXXYQ
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges.
Refund details:
06/02/2020 01:18pm - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team
6/15/2020 Update: The vendor DID refund my purchase price of *** They indicated that they shipped the dog bed to me. But I have never received it. I am grateful they gave me a full refund! Thank you, Revdex.com, for all of your help. *** / *** / June 15, 2020.
Ordered product. Product NOT delivered. Prices in ordering NOT clear. Quick almost AUTOMATICALLY order set when reviewing order b4 buying.
I ordered
I ordered two dog beds. One for living room, one for bedroom for my old dog friend. The prices were not stated in the web site listing, just price "start at" for different sizes. I was looking at xxl. I was shopping color, size, price etc., and went to REVIEW ORDER. WELL, the order seem to AUTOMATICALLY place itself. Company sent email thanking me of my order of 2 dog beds for *** OUTRAGEOUS!! I immediately called the company and spoke to nice lady. I asked TO CANCEL just placed order. She say CAN'T DO. Can discount. 4/28/2020 Order#XXXXXXXXXXXXXX AMX Transaction ID they did discount *** to my AMX CARD tr#*** However I have NOT received any product. Nor shipping info thereof. I have emailed co. asking for update on product. In return get some GENERIC response from a ZENdesk Text Answering Service saying they have reviewed my request and will be in touch with me about the email I sent AFTER conferring with committee members NOTHING. NOTHING. NOTHING. I couldn't really afford the dog bed, just wanted to provide comfort for my old dog friend. I certainly CAN'T AFFORD to be SCAMMED!!
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 18-25 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file *** E *** XXXXX with tracking number of LBRMPXXXXXXXXXXYQ
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
05/29/2020 07:01pm Refunded - *** Trans-ID: XXXXXXXXXX
04/26/2020 06:03pm Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
*** L
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The company Look N Shoppe LLC refunded all the money I had invested in their overpriced and undelivered dog beds, for this I am satisfied with the outcome. Thank you for stepping in, b4 you did, I had had NO RESPONSE except generic "We'll get in touch with you" Revdex.com got ACTION thank you, thank you, thank you. U made this elderly lady a Happy Girl!!
I ordered 3 dog beds (2 M & 1 XL) and only received 2 M beds. I want a refund of $60.75 for product I didn't receive.
I ordered 3 dog beds (2 M & 1 XL) and only received 2 M beds. They requested I send proof (pictures to prove I only received 2 of 3 beds...which I did on 5/6..by 5/12 I still received no response from there customer service from my 5/6 email...so on 5/12 I sent another request asking for a refund of $60.75 for the bed I never received. By 5/14, I still haven't received any correspondence from the company stating what they intend to do. On 5/14, I called their customer service group to verbally request a refund and their customer service rep kept telling me they couldn't refund me my money until they investigated my issue. It has been a week, plenty of time to review my email and investigate my issue. When I kept asking to talk to their manager they would put me on hold and then I would be disconnected. I want a refund of $60.75 for the XL bed that I paid for and never received.
I want a refund of $60.75 for the XL dog bed I never received...It took them over a month to receive the original order. I am not waiting another month for them to get the order right, I want a refund.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, we want to apologize if the customer did not receive the product completely, we have shipped it via USPS to the customer's shipping address on file: ***, *** US. with tracking number of ***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed the refund for the product that *** did not received and cancelled any future shipments or billings.
Refund details:
05/22/2020 01:08pm - Refunded - ***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund. Thank you.
The website on social media does not show prices until I clicked continue and it was submitted. I emailed to cancel but still no refund.
After it showed me I ordered, they took the money out of my account immediately. I emailed them then and many times since to cancel and refund my money. This was April 16,2020 and I still have not received my money or the product. I told them I did not know the cost until they submitted the order. I would not have ordered anything without overlooking the prices or the order. I do not want the order and I do not want to be charged a monthly fee and I want my money refunded to my account in full.
I want my full refund of $217.60 and not to be charged a monthly fee of $12.47. I do not want the products.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, we apologize for the confusion on the order. The prices vary depending on the size of the Pet Bed, the price shown on the website starts with the extra small size, when customizing the order the discounted price per size is shown in the order summary as well as the total amount of the order.
The VIP membership is auto-applied on the checkout page, this saves her $9.99 shipping and handling on all orders, but it can be opted out by clicking the checkbox. It is free for the first month and she will be billed every $12.47 every 30 days until cancellation. The terms and conditions are posted in an accessible and clear view of our customers before placing their order.
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refunds on all charges and cancelled any future shipments or billings.
Refund details:
***
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
Customer Support Team
Ordered dog bed February 23. It said made in USA. It was not. Still do not have product or refund. Almost three months ago.
I ordered a god bed on 2-23-20. To ship in 7-10 days. Two weeks later I emailed and called. Was told it was shipping from China. I asked for a refund and to opt out if the membership they were going to charge me monthly for. The said couldn't issue full refund as it had already shipped but could refund 25%. I declined as I still didn't have the bed. Few weeks later I tried calling and "disconnected" several times. Then received an email stating that it had just shipped so they couldn't offer a full refund. Well it is now almost three months since I ordered. Still no sign of the bed. I only wanted it because it advertised as made in USA. And since I still don't have it would like a full refund.
I would like a full refund due to the fact they falsely advertised it as made in USA. And I still have no product.
Dear Sir or Ma'am,
This response is in regard to:
***
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
Our normal delivery time frame is 14-21 business days, we sent all orders via United States Postal Service (USPS) or other courier options. However, due to the current global situation with the Covid-19 outbreak, deliveries to other destinations are likely impacted by delays as international shipping is restricted.
We have shipped it via USPS to the customer's shipping address on file: XXXX XXth *** XXXXX *** US with tracking number of ***.
***
We are truly sorry for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refund on *** account with us and cancelled any future shipments or billings.
Refund details:
05/22/2020 12:27pm - Refunded - $41 Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I was finally issued a full refund. And after Three months the bed did arrive. Thank you Revdex.com for your help.
Ordered a dog bed back on 3/24/2020. Numerous emails to them with a response on some that it's under review. Called and was told it had been shipped. They put another charge on my account for $12.95. I was able to get that refunded. Called today, 5/14/2020. Refused to give me a refund. Said it's in the mail. Same thing I was told a month ago. The company is in California and I live in Arizona. Eventually she said she would reissue 10.00 and then $20.00. I told her I wanted my $41.00 pd back in full. She said I'd have to wait and return the item. There is no item Item. This is a scam. Buyer beware.
I ordered a anti anxiety bed for my dog. I haven't received it . I called them to cancel my order and they said I couldn't do that. I
L 10 luxury anti Anxiety pet bed #XXXXXX . I tried to cancel through their online. No response so I called them today and I told them I want to cancel my order and get my money back. They said they don't do that. The amount I paid was
My money back and order canceled
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
First off, please accept our sincere apologies for the slow reply; we'd hoped to get back sooner. This is an unexpected delay due to our workload but please note that this will not happen again.
Please be advised that the ordered product has already been shipped out and we are unable to modify or cancel the order right now.
We have shipped it via Fedex to the customer's shipping address on file *** XXXXX XXXX *** Street *** IN XXXXX with the tracking number LBRMPXXXXXXXXXXYQ
Tracking Link: https://t.17track.***/en#nums=LBRMPXXXXXXXXXXYQ
We apologize for the inconvenience and want you to know we take customer happiness very seriously. We are happy to inform you that we have processed full refund for your Pet Bed ordered and canceled all future billings from us
Refund details:
06/01/2020 06:54pm - Refunded - *** Trans-ID: XXXXXXXXXX
The funds will be credited back to the payment method at time of purchase and will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. We also advised to kindly refuse the package once arrived.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
***
Customer Support Team