Lotus Leggings

Hi Ms [redacted],We apologize for this inconvenience.. Here's your refund detailWe refunded $17.75 USD on theVisa ending in [redacted].Order #[redacted]Card details[redacted]Refund ID[redacted]Amount $17.75 Lotrus Leggings

I am rejecting this response because:  I don't see why, as a small business, you can't issue a check to me in the amount of money you took from me. The fact that you never set my package is not the biggest issue.  I understand that things like this can happen,  and as long as they are rectified,  I'm totally fine with that.  The fact of the matter is,  you charged me without shipping my items,  then your poor customer service resulted in the delay for my refund.  If this had been my fault at all,  I would take the gift card and walk away,  but it isn't.  I expect your company to do everything in it's power you give me a full refund because that's the way thks kind of thing works.  I no longer want anything from your website,  not just because I don't trust you,  but also because,  as I said these were supposed to be a gift which is now a moot point. I knew all the money goes to the same account, there is absolutely no reason your company shouldn't be able to write a check from that and send it back to me, or call the credit card company and see if there is any way they can help you refund the money to my card because you messed up so badly. [redacted]

Hi Ms [redacted],Thank you for your feedback and we apologize for the inconvenienceHere is the tracking number: [redacted]You may view your order's shipping progress here:https://www.usps.com/Please note that sometimes your package status might take up to 5-7 days to be updated on our logistic...

partner's website. Let us know if you need more help.Thank you,Lotus Leggings Team

Initial Business Response /* (1000, 5, 2016/03/30) */
please reach out to us on our facebook page and let us help you. we did not expect delays from shipping that we had. we apologize for this and we are working really hard to revamp our system to better serve our customers. we understand your...

frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and help. we are taking a pro active effort to address this issue. you may reach out to facebook page and provide order number with your concern and allow us up to 24 hours to kindly take care of your situation and get back to you. please be patient with us. we promise to fix this. Big announcement soon......

Hi Ms [redacted] , Again we apologize for all...

the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: 
[redacted]
[redacted]
[redacted]  Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi, Here's a refund detailsWe refunded $26.54 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $26.54 Lotus Leggings

Hi Ms. [redacted],First of all, thank you for the feedback, and please accept our apologies for the inconvenience. Our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions. In order for me to assist...

you further. Please let us know what item did you receive and what was your original order. Also Please send us the photo of the leggings receive..Sincerely,The Lotus Team

Initial Business Response /* (1000, 9, 2016/04/08) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 11, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say they announced the delays but that is a lie. This is the first I'm hearing about it. Also, I sent a message more than a week ago asking how to being the return/refund process and they never responded adequately. They directed me to their website but that doesn't give detailed information. I emailed asking for details and address to deliver my return, with no response. Of course their site says the return needs to be processed within 7 DAYS. It took me over two months to get my order and now I can't get a refund because I was traveling when they finally arrived at my house? This has been the worst our hasing experience of my life. This company shouldn't be allowed to sell their products to customers in the US

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Thank you so much for all your help!!!

Hi I just rejected a response but I see now that my refund had come through. We can close the complaint. Thank you for helping me.

Hello [redacted],Thank you for your feedback and we apologize for the inconvenience. Upon tracking your order, it shows that the parcel is now in transit.Tracking # [redacted] Thank youLotus Leggings Team

Hi Ms [redacted],Again we apologize for all the inconvenience. We have reshipped your order with Tracking # [redacted]. You may check status in USPS website https://www.usps.com/ .  Let us know if you have any question.Thank youLotus Leggings

Hi Ms [redacted], Again we would like to apologize for all the trouble and the long wait. We have reshipped your order . Here is the tracking # [redacted]  you may check status here https://www.usps.com/ .Please let us know if you have any question.  Thank you,Lotus Leggings

Hi Miss [redacted],Again we apologize for the inconvenience. I just want to checked if you have already received the replacement of your leggings.  Thank youLotus Leggings

Hi Mr [redacted], We refunded $36.93 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $36.93 Lotus Leggings

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We want to make this right for you. Please let us know which product is incorrect and if you would like it replaced or a refund. Our customer service works hard to answer all complaints on a timely manner however some messages gets lost in the mail on rare occasions. This time we will make sure that your issue will be given a resolution. Thank you Lotus Leggings

From: [redacted] -T ([redacted] - [redacted]) (mailto:[redacted]@[redacted])
Sent: Tuesday, January 03, 2017 10:20 AM
To: [redacted]@greensboro.Revdex.com.org; [email protected]
Cc: [redacted]@lotusleggings.com; Lotus Leggings
Subject: Lotus Leggings Revdex.com Review request: Order #[redacted] -...

Missing order - Revdex.com case # [redacted].
Revdex.com,
Revdex.com case # [redacted] submitted online
[redacted] credit card dispute submitted with no reference number
Relating to the below purchase made with Lotus Leggings on 11/7-11/9/2016, the lack of shipment, and lack of refund.

Merchant (Lotus Leggings) is not responsive via phone. The only communications from an actual person are below.
Automated communications are attached in the word document along with a time line of the activity.
This merchant is potentially perpetuating fraud, providing horrible customer experiences for multiple customers per online reviews, and has questionable business practices.
This purchase was made on 11/7- 11/9/2016 and I have only learned this week (2 months after card charged) that the item was unavailable.
The merchant also claims below that a refund was issued to my credit card, but that has not happened. It's been 7 days since refund was mentioned - I gave it a few extra days due to the holidays.
Please investigate this merchant and provide redress for the refund which is pending.
[redacted]

Hi Ms [redacted], Below is the refund detailsOrder[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$12.80Refunded items1 ? MERMAID LEGGINGS - XL / Dark Multi-ColoredLgs-3135-XL-1GatewayAuthorize.netStatussuccessTyperefundCreatedMay 11, 2017, 1:11PM Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. The address on file is correct. Thank you Lotus Leggings for the response and refund. [redacted]

I am rejecting this response because:
From: [redacted] M [mailto:[redacted]@gmail.com] Sent: Thursday, January 19, 2017 12:04 PM To: [redacted] <[redacted]@greensboro.Revdex.com.org> Subject: RE: Revdex.com Complaint Case# [redacted]   I have not received anything from this company. It has been 25 days